Pickup and Drop off at BKK needs improvement ! !

Punti positivi: 1. I liked that the counter is right in the main terminal. 2. I liked that the car was located directly outside the counter location.

Punti negativi: 1. I did not like that there was no "Thrifty" sign at the car rental counters location. I asked several of the other rental desk workers where I could find Thrifty, and none of them knew. Finally I was told that I should go to the Hertz counter if I wanted to rent from Thrifty. 2. I did not like that the return procedure is disorganized. We were told to call the number on the paper that was attached to my rental agreement prior to returning the car. I called this number and got a recording. I returned the car at approximately 0330am and had to park quite a distance away from where I picked up the car because private vehicles were not allowed to enter the area where I originally picked the car up. The signs to show where to return are not well placed or do not properly explain where to go to return a Thrifty or Hertz car. I parked the vehicle in the commercial bus area and when I walked into the terminal and to the Thrifty counter, I found the agent sleeping on the desk. 3. The agents that Thrifty use speak little or no English. I had to ask an agent from another rental company to assist with communication. 4. When I picked up the vehicle the fuel tank was not full, yet the agent circled FULL, I had to seek assistance from another renter to speak Thai with the agent and explain that the fuel tank was not full, and that I was not accepting the vehicle with F circled.