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Punti positivi: The staff were good

Punti negativi: Better seats and it was not Turkish Airline they change to another company

Punti negativi: Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet.

Punti positivi: The crews are always awesome. The food great especially since they always have cherry juice, my favorite!

Punti negativi: The flight was delayed, and then seemed rushed at call Last Call. Also the ear phone jack was a double that even the TA ones didn't quite fit. Glad it was an overnight flight and slept most of the way.

Punti negativi: Squawking brats the whole 10.5 hours of the trip to IAD.

Punti negativi: They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early.

Punti positivi: Nice smooth flight

Punti positivi: In flight entertainment

Punti negativi: The plane was very hot.

Punti negativi: An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay.

Punti positivi: Nothing

Punti negativi: Flight was severely delayed, no compensation, check-in was horrible.

Punti positivi: The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us.

Punti negativi: Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this.

Punti positivi: We were given sandwiches and drinks when our flight was delayed.

Punti negativi: We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours.

Punti negativi: This was a terrible flight. Had a connection that was delayed several times and eventually cancelled without explanation. I was traveling for my best friend's wedding and they did not work with me to try to get me on the next flight. I had to book another flight from another airline.

Punti positivi: Onboard crew were nice and polite. Flight was on time (a rarity).

Punti negativi: The boarding crew was rude and unpleasant, the plane was boiling hot.

Punti negativi: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Punti positivi: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.

Punti negativi: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.

Punti positivi: Friendly crew, upgraded seat was worthwhile

Punti negativi: More snacks in between meals,

Punti negativi: They broke my guitar

Punti positivi: The flight was short and smooth

Punti negativi: Will not fly this airline again. They charge less for online checkin and payment for checked bags than at the airport, except app didn’t allow payment so had to pay full price at ticket counter. Ticket agent wouldn’t do anything about it or answer any questions, horrible customer service.

Punti positivi: Crew and ground staff were amazing.

Punti negativi: Seats. Always the seats, they need to be more comfortable and accommodating for long journeys. This is true for every airline.

Punti negativi: You charge for water now? And again zero help for passengers with tight connections bc of BA being late

Punti positivi: Very uncomfortable

Punti negativi: More cushion

Punti positivi: service on the flight was very good

Punti negativi: the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with

Punti positivi: In flight entertainment was definitely above average.

Punti negativi: Crew were very impersonal. Didn’t seem to care about the needs of the passengers.

Punti negativi: There was wery cold on the plane.

Punti positivi: Crew was attentive, friendly and helpful.

Punti negativi: Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again.

Punti positivi: The flight attendants were friendly, attentive and efficient.

Punti negativi: Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service.

Punti positivi: The crew was professional and very engaging

Punti negativi: The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but...

Punti positivi: Food was really good and no delays. Entertainment also really good.

Punti negativi: Can't really think about something.

Punti positivi: Crew was nice, seats were comfortable

Punti negativi: I enjoyed the flight

Punti positivi: The food

Punti negativi: My seat wasn't working properly and wasn't comfortable.

Punti positivi: The flight attendants were friendly, attentive and efficient.

Punti negativi: Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service.

Punti positivi: Fligh on time.

Punti negativi: The food on board.

Punti positivi: The seats were comfortable

Punti negativi: Why does Delta sell earphones?

Punti negativi: Flight was a little late.

Punti positivi: Crew

Punti positivi: Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually).

Punti negativi: I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip.