Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Crew was great. Peppy and kind."
Punti negativi: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti negativi: "70’ late on a 45’ flight"
Punti negativi: "Flight was delayed and missed 2nd flight due to delay"
Punti positivi: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Punti negativi: "More snacks maybe lackerli"
Punti positivi: "The crew was very nice. Seats were pretty comfy."
Punti negativi: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Punti positivi: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Punti positivi: "Crew was nice"
Punti negativi: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."
Punti positivi: "The seats aren’t the greatest"
Punti negativi: "Just the seats"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Friendly staff On time"
Punti negativi: "Seats (legs)"
Punti negativi: "Delayed 45 mins making transfer for international flight difficult"
Punti positivi: "Swiss took care of arranging hotel for us and substitution flight."
Punti negativi: "Missed connection flight because of delay"
Punti positivi: "Not applicable."
Punti negativi: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Punti positivi: "Swiss is the best"
Punti negativi: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Punti negativi: "Flight was 30 minutes late which made our connection very tight."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Punti negativi: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Punti positivi: "Seats a bit tight"
Punti positivi: "Nice experience."
Punti negativi: "Seats are not so comfortable. Crew is nice, but not too nice"
Punti positivi: "Boarding was quick and efficient"
Punti negativi: "Nothing I can think of was bad just a regular fight."
Punti positivi: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Punti negativi: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Punti positivi: "Very friendly and excellent service. It was my first experience flying with Swiss. Will definitely fly with them again. Brest airline I've taken to Europe. This airline should be called tthe friendly skies of Europe. They are outstanding."
Punti negativi: "The trip coming back to Chicago was a bit longer than going. The excellent service tgay eas provided by the crew made up for tgay."
Punti positivi: "Nothing really"
Punti negativi: "Seats, food , entertainment."
Punti positivi: "Crew and people were fantastic!"
Punti negativi: "LONG lines again. No luggage even with a 4 hour layover"
Punti negativi: "delayed"
Punti positivi: "Flight was on time. Food was good for airline food."
Punti negativi: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."
Punti positivi: "Snack offered was tasty"
Punti negativi: "No USB charger in seat"
Punti negativi: "The bar between the seats is not going up all the way"
Punti negativi: "Major delay"
Punti positivi: "The service is the best!!! I enjoyed everything!!"
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "See above"
Punti positivi: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Punti negativi: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Punti positivi: "The food, the crew, and the smooth landing"
Punti negativi: "The seats. Kind of uncomfortable"
Punti negativi: "Ritardo di 1/2 ora"
Punti positivi: "Plane as always clean, perfectly maintained and of decent comfort. Crew as always very friendly and very professional."
Punti negativi: "Both my flight to Barcelona as well as my return flight were delayed significantly. And there was a delay on 3 out of my last four trips to Barcelona."
Punti positivi: "Food and entertainment were better than expected."
Punti negativi: "No complaints"
Punti positivi: "On time, organized."
Punti positivi: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Punti negativi: "Entertainment system is limited and touchscreen was not calibrated so I had to use the handset."
Punti positivi: "The flight went very smoothly. This was my first international flight and it was a very successful flight. I enjoyed the meals and the flight attendants were very polite."
Punti negativi: "I did not like that the very impolite lady sitting directly in front of me reclined her seat as far as it could recline. As my seat was unable to recline this provided little to no leg room. She refused to compromise. Luckily, I was sitting next to a couple nice gentlemen who switched seats with me."
Punti positivi: "Seats very confortabile"
Punti positivi: "Sentirmi voluto a bordo"
Punti negativi: "Volo di solo otto ore"
Punti positivi: "Almost everything was good. Crew was friendly and courteous."
Piaciuto: il clima che si respira sui voli Delta Non mi è piaciuto: posto stretto
Punti negativi: "Great crew and flight! Cheers!"
Punti positivi: "Flight was smooth and short"
Punti negativi: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Punti positivi: "Was boarded promptly"
Punti positivi: "Food selection, service, and variety of entertaining entertainment options."
Punti negativi: "More leg room for economy."
Punti negativi: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Punti positivi: "Better than spirit"
Punti negativi: "Nothing"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti negativi: "Very late and boarded too long before leaving the gate."
Punti negativi: "Delayed"
Punti positivi: "Quick boarding, extra space to put things in front of you"
Punti positivi: "Great leg room"
Punti negativi: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Punti positivi: "All things connected to the flight were just right"
Punti negativi: "Nothing was an issue."
Punti negativi: "They ran out of blankets, earphones on the flight"
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti positivi: "We left and arrived early. Smooth flight overall just a great experience"
Punti negativi: "We couldn’t have peanuts. Not really a negative but"
Punti positivi: "On time. Connecting through Atlanta is quick and efficient"
Punti positivi: "Comfortable seats"
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Flight was on time, flight attendants were very nice and professional."
Punti positivi: "Nothing in particular stands out."
Punti negativi: "The boarding process seemed backward, took longer than usual to board the plane."
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "On time! Easy boarding!"
Punti negativi: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "We landed earlier than expected"
Punti negativi: "Bathroom was very smelly"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "On Time"
Punti negativi: "No opportunity to purchase additional food"
Punti negativi: "Got put on standby despite having purchased my ticket over 1 month in advance"
Punti positivi: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Punti negativi: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
Punti positivi: "We made it it was short 1 hour 11 min"
Punti negativi: "I had a long lay over it was more then 12 hours"
Punti positivi: "gate staff were great"
Punti negativi: "plane cabin staff looked overworked"
Punti positivi: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Punti negativi: "2 hour delay. Got a free bottle of water."
Punti positivi: "Posto molto comodo, viaggio fluido e ben organizzato"
Punti positivi: "Personale cortese ed efficiente. Viaggio piacevole"
Punti negativi: "Aereo un po' datato, manutenzioni necessarie in alcune finiture."
Punti positivi: "Everything"
Punti negativi: "Everything was perfect"
Punti positivi: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Punti negativi: "45 minuti per sbarcare e aspettare il bagaglio al nastro, in più una corsa a velocità passo d'uomo con lo shuttle dal terminal 1 al terminal 2, mi han fatto perdere la coincidenza con il volo successicon con conseguente spesa di 130 euro e 10 ore di attesa. Grazie."
Punti positivi: "Was a nice flay , thanks"
Punti negativi: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Punti negativi: "No seat assignment prior to arriving at the gate"
Punti positivi: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Punti negativi: "Made me check a small bag and let others carry on 2 and3 bags very rude"
Punti negativi: "No entertainment and only pretzel and peanuts available"
Punti positivi: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Punti positivi: "Arriving and departing flights were at totally opposite ends of airport"
Punti negativi: "My suitcase was damaged(torn through!)"
Imbarco veloce e non accalcato, breakfast ottima . Puntuale. Personale cordiale.
Procedura di imbarco ad Istanbul imbarazzante, personale non preparato ed in alcuni casi arrogante
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "The crew and the food are amazing on Turkish airlines. The food is exceptional."
Punti negativi: "Boarding could be better organized."
Punti positivi: "Crew was excellent, meals were excellent."
Punti negativi: "More seating space but that won't happen."
Punti positivi: "Crew was professional, food was good."
Punti negativi: "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Almost Everything"
Punti negativi: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."
Punti negativi: "they delayed the flight so i lost my checked in connection"
Punti positivi: "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Punti negativi: "The sounds of air was to much. I could hear the air outside and was bothering me."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "Great entertainment systems"
Punti negativi: "Leg room was especially tight."
Punti positivi: "Surprising level for such a short flight."
Punti positivi: "Quick flight with breakfast"
Punti negativi: "Boarding process was a little bit chaotic"
Punti positivi: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
Punti positivi: "Boarding and crew"
Punti negativi: "Food. The veg options were very bad."
Punti positivi: "The stewardesses were cute"
Punti positivi: "Operativity, cleaning, food,"
Punti positivi: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
Punti positivi: "Comfortable seats, roomy, good customer services on the plane"
Punti negativi: "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti negativi: "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."
Punti positivi: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Punti positivi: "Even though this was a short flight, we were served a full meal! Crew made us very comfortable."
Punti negativi: "We had a 5hr wait at the airport for our next flight. I wish we could have connected on an earlier flight."
Punti positivi: "Good Food, Comfortable Seats & Good Entertainment Options"
Punti negativi: "N/A"
Punti positivi: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Punti negativi: "Nothing. They were perfect!"
Punti positivi: "Overall, my first experience with Turkish Airlines was very good. They crew was friendly and the food and drinks were better than expected. The airplane had been updated so it was a nice flight."
Punti negativi: "Everything was fine."
Punti positivi: "I like the overall trip!!"
Punti positivi: "The crew, the boarding , the entertainment,"
Punti negativi: "The food was not up to expectations"
Punti positivi: "was no kosher food"
Punti negativi: "Transfer to terminal was by bus from out on tarmac."
Punti positivi: "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"
Punti positivi: "Most things about the flight were great. The staff were friendly and I really appreciated the friendliness toward our four boys."
Punti positivi: "Plane was clean. Crew was nice. Good breakfast."
Punti negativi: "No entertainment."
Punti positivi: "The seats were actually comfy in economy. My layover was cheery at the Istanbul Airport."
Punti negativi: "You cant be worried too much about time...had a tight connection = detached from luggage. Fixed the next day."
Punti positivi: "This was our first time with Turkish Airlines. I love that an inexpensive flight gave such wonderful service. My favorite thing is that they treat children well. We will definitely use again."
Punti positivi: "Ottimo il cibo."
Punti negativi: "Non era possibile vedere la mappa in tempo reale del volo."
Punti positivi: "Ottimo il cibo."
Punti positivi: "Stewardesses were friendly flight and plane accommodation was great they fed us even gave us little things like a mask to sleep better and slippers for feet to make us comfortable and a blanket and a pillow to make us comfortable and the seats were comfortable and they fed us three times"
Punti negativi: "It's a long flight but obviously there's nothing they can do about that"
Punti positivi: "Good entertainment, USB charging for phone"
Punti negativi: "Bad seats, not very comfortable."
In azienda siamo passati dal preferire Lufthansa all'optare per KLM su questa tratta. Il personale è più gentile ed efficiente. Il trattamemto in cabina è piu curato viene comunque garantito un oiccolo sanvich e qualcosa da bere.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Punti positivi: "The plane condition."
Punti negativi: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti negativi: "Very nice crew and great food"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Comfort"
Punti negativi: "Wifi on klm"
Punti negativi: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Punti negativi: "Information on arrival time was not correct"
Punti negativi: "The plane is so old..,"
Punti positivi: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Punti negativi: "Food quality was not so good."
Punti negativi: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Punti negativi: "Troppo ritardo"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "KLM staff is great"
Punti positivi: "Being fed was amazing and watching free TV was great!"
Punti negativi: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Punti positivi: "yes"
Punti negativi: "not really"
Punti negativi: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Punti negativi: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Punti negativi: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Punti positivi: "Crew where awesone and the choice of entertainment was fantastic"
Punti negativi: "Seats way to close together"
Punti positivi: "punctuality of boarding and flight time"
Punti negativi: "attitude of crew in business class: no sense of true hospitality"
Punti positivi: "Good selection of movies."
Punti negativi: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Punti positivi: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Punti negativi: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Punti positivi: "kLM staff was great."
Punti positivi: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Punti negativi: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Punti positivi: "Great"
Punti negativi: "Great"
Punti positivi: "Crew"
Punti negativi: "N/a"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Punti negativi: "there was no lounge close to our departure gate"
Punti positivi: "Food was just fine, movie selection very good"
Punti negativi: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Punti negativi: "Tiny old cramped plane."
Punti positivi: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Punti negativi: "The food was okay, not that great."
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti negativi: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Punti positivi: "Flight attendants tried their best given what they had to work with."
Punti negativi: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Punti positivi: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Punti negativi: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Punti negativi: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Punti positivi: "The service, entertainment, food, the crew, the aircraft were excellent."
Punti negativi: "They put us in a Transavia plane."
Punti positivi: "Food and drink service"
Punti negativi: "Boarding pass facility"
Punti positivi: "Enough space good wine and on time"
Punti negativi: "Nothing"
Punti positivi: "Ho chiesto di essere spostata in quanto troppo vicina ai bambini e sono stata accontentata"
Punti negativi: "7 ore di ritardo, il cibo era veramente pessimo e in atterraggio l ala destra ha avuto un preoccupante flash accompagnato da rumore strano."
Punti positivi: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Punti negativi: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Punti positivi: "Quick and efficient flight. Crew very organized. Great language skills"
Punti negativi: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Punti positivi: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Punti negativi: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti positivi: "entrance with classical music! staff was friendly. probably in top 5 flights"
Punti negativi: "nothing"
Punti positivi: "The flight attendants were quite personable and engaged."
Punti positivi: "No wifi or any entertainment. Flight delays and lost baggage!"
Punti negativi: "No wifi or any entertainment. Flight delays and lost baggage!"
Punti positivi: "Awful airline. Will never get tickets through you again."
Punti negativi: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Punti negativi: "Was very satisfied with everything."
Punti positivi: "Puntualità"
Punti positivi: "Food was good. Plane was good."
Punti negativi: "Night flight should turn off light. Staff was not skillful and professional."
Punti positivi: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Punti negativi: "Poor selection of films on the entertainment system."
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti negativi: "Staff is not friendly, does not offer assistance or ask if you need anything."
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti positivi: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Punti negativi: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Punti positivi: "This is always a pleasant airline to travel with."
Punti negativi: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Punti positivi: "Almost every thing was very good"
Punti negativi: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Punti positivi: "Good attention and food"
Punti positivi: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Punti negativi: "Poor announcements."
Punti positivi: "Movie selection, crew was very polite"
Punti negativi: "Main meal was a little funky and boarding is always a hassle"
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti positivi: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Punti negativi: "flt was delayed 2 hours due to "employee meeting""
Punti positivi: "too short to tell."
Punti negativi: "Not applicable"
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti negativi: "Not having an opportunity to serve water because it was time to prepare for landing"
Punti positivi: "Very nice crew."
Punti negativi: "Buses to aircrafts. No snack on short flights."
Punti positivi: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Punti negativi: "The food quantity was skimpy considering the duration of the flight."
Punti positivi: "Super friendly"
Punti negativi: "No entertainment"
Punti positivi: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Punti positivi: "The plane was comfortable and clean. Internet was offered"
Punti negativi: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Punti positivi: "People at the desk didn't know or don't wanna say much why we have no plane"
Punti negativi: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Punti positivi: "The plane crew was really nice always there for my needs."
Punti negativi: "The seats were uncortable my chair was very wobbly."
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti positivi: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Punti negativi: "Mediocre breakfast. Entertainment wasn't great."
Punti positivi: "Plane left and arrived on time."
Punti negativi: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Punti negativi: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
Punti negativi: "The departing time is quite bad 4:20 in the morning"
Punti positivi: "No stops"
Punti positivi: "Plenty of leg room in economy. Will fly again."
Punti negativi: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Punti positivi: "that everything was in order - alles in ordnung, without much fuss."
Punti negativi: "the passenegers - too much farting"
Punti negativi: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Punti negativi: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Punti positivi: "Staff was pleasant and competent"
Punti negativi: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Punti positivi: "Good food and drinks,great movies"
Punti negativi: "Dirty bathroom,needs upgrade too."