Autonoleggi Tampa

Punti positivi: The drop of was great

Punti negativi: It took over an hour to get the car...the car I received was less than expected..will not be back

Punti negativi: We waited in line for over an hour to pick up the car and had not even made it halfway to the counter, so we gave up and rented from a different company for the same price. Fox was the only rental car company with the outrageous lines and people working at the airport told us that this was how it usually is with them. Save yourself a few hours headache and pick someone else even if it is a bit more expensive. I was so glad I hadn’t prepaid!

Punti positivi: the staff was friendly

Punti negativi: the staff was friendly enough, but informed me that although the car had unlimited mileage, it wasn't allowed to go to the neighboring state- the car would automatically shut off. this was NOT CLEAR when i made the resv. i still got charged for the rental even tho i didn't even get the car!!! unacceptable. since it was an online rental, they insisted i get my money back from them, which did not fly. angry.there should definitely be a very clear warning that these cars are not allowed to drive out of state, even on websites that offer their rentals. the lines to rent, even with a reservation, were long and tedious. seemed like the staff was overwhelmed, and there was much confusion and running back and forth to the main printer for contracts.

Punti positivi: After my experience with Fox, I'm not sure that there is anything positive that I can say. The only thing possibly is that I was drawn in because of the low price.

Punti negativi: Everything could have been better. Starting with check in. There is no reason that it should take an hour and fifteen minutes standing in line with only 13 people in front of you and 3 staff working. This was the slowest check in ever. Having a vehicle in stock: After the extremely long wait in line, they tell me that they do not have the vehicle that I had reserved in stock. Rental is only good for in state: I booked through a third-party and saw nothing in the documentation that said the rental was good for in-state only. Needless to say, after all of the hassle of standing in line, them not having the vehicle - trying to get something else that would fit the group that I was to be driving and then telling me that I can't even take it out of state anyway certainly left me with a bad taste in my mouth. Staff on their phones looking bored: 3 staff working - non looking interested in getting things done. One person in particular was checking her phone often while the people at her counter were trying to make a reservation.

Punti negativi: Pro: price was good Cons: Reserved a minivan. Upon getting to airport, no minivan available. Ended up with an SUV. When I complained, the agent said “it’s this or we can cancel your reservation”. Very poor customer service. On top of that the SUV had some body damage. Furthermore when we arrived at rental counter there was a long line of people and only one agent, resulting in a 20+ minute wait to get a car. One would think that since we all had a reservation, Fox would know how many people to expect and staff appropriately. Finally, they made a deposit charge of $150 to my credit card on 12/12. Car was returned on 12/16. As of 12/30, there is no credit refunding me the $150 deposit Overall, price was good, but company seems shady with poor customer service. Reminder to self: do not return to this company.

Punti positivi: Staff was friendly but it took almost an hour tp get the formalities completed as they are short staffed.

Punti negativi: More employees so customers dont have to wait that long. Also car had very high milage on it, never seen a rental with close to 50k miles on it. No floor mats in the car so cleaning was difficult.