Autonoleggi Tampa

Punti positivi: The staff at the drop-off window redeemed my experience. They understood our situation and we were able to get the sun pass fee and additional driver fee removed.

Punti negativi: We had several issues with this rental. First, when we picked the car up, we were told we needed to prepay for a sun pass for tolls, because Florida tolls no longer take cash. However, that isn’t true. There are only certain roads with cashless tolling. Second, the car was not clean and smelled like someone had recently smoked in the vehicle. Third, my spouse and I were charged for an additional driver simply because we did not have the same last name on our licenses. Rather than asking, the person helping us charged us without even telling us. Fourth, this company adds a $150 hold on your card when you check out. This is only refunded after the end of your trip and once your payment including the $150 goes through. I have read many, many reviews now stating they never issued the refund. I hope this will not be the case for me. Finally, plan to set aside several hours to get ahold of customer service if you have to call them. No matter what time of day you call, you will wait in a long call line only to be given a call back option. When I received a call back, the call dropped. This happened 3 times before I was actually able to talk with a custom service rep. Overall, I will not be using this company again.

Punti positivi: Drop off was easy.

Punti negativi: Pick up was a pain as you first needed to stop upstairs to fill out paperwork and then go downstairs which was never told to us. So when we went downstairs first and redirected the line was long and it took 40 min to get through. Then had to go back downstairs to get the car. The car that I got I filled up before returning it. Only thing is that the gauge must have stuck a little because we filled up less then 5 min away and it said full but when we pulled in it dropped to by a almost a 8th of a tank so be aware of that when returning.

Punti positivi: Nothing.

Punti negativi: The website malfunctioned while I was submitting it, the dates were incorrect, and when we called to revise they refused to do it without an undisclosed fee.

Punti positivi: Extremely poor customer service.

Punti negativi: On Monday, November 4, 2019, my husband had a reservation for a car at Fox Rent-A-Car. My husband went to pick up the car at 6:00 a.m. and when he arrived he was told by an employee of another establishment that the employee who was scheduled to work that morning at Fox Rent-A-Car had gone home. After waiting approximately 15-20 minutes for someone else to show up, he was told that if someone were to show up at Fox Rent-A-Car it would probably not be until 7:00 a.m. My husband was already behind schedule for his trip to Miami for the 1 year anniversary mass of his younger brother's death mass, so he was unable to wait. My husband then had to rent a car from Hertz, which of course was a huge unexpected expense, already on a budget. Disgusted, disappointed, infuriated are a few words to describe how we feel about Fox Rent-A-Car

Punti positivi: The gentleman that took care of us when we picked up our car was very rude. I had booked the car with my credit card and a different driver, which I was not aware that you can't do. He berated us because we didn't read it when it was booked. We ended up getting a vehicle for the same price and it was fine. However the experience at the airport with this gentleman was ridiculous. He should not be working with the public.

Punti negativi: The employee working the counter could have been much nicer, helpful and professional.

Punti positivi: no line up

Punti negativi: car was all banged up and they cheated me for a few gallons of fuel...