Autonoleggio a Aeroporto di Orlando

Punti negativi: The wait time was over an hour to pick up the car.

Punti positivi: The kayak car rental stated unlimited mileage. Paid money to get a ride to the rental place to find out that it was not unlimited mileage after waiting for an hour. Then had to waste more time and money buying a ride back home. Ended up not being able to make it out of town like I was supposed to. Overall costed me a ton of money and never got a rental car.

Punti negativi: Don't bait and switch. Don't state unlimited mileage and then put somewhere in some fine print that it may not be unlimited mileage. Don't use tactics that are tricky. I will never use kayak again. Funny thing is, we were planning a family vacation, about 20 of us. I recommended kayak to everybody because I thought the website was organized well. We will be looking for flights, hotels, and rental cars. Since this happened, I have told my whole family to stay far away from kayak. No one will be using this site. It's not nice to falsely advertise something and potentially ruin somebody's nice vacation.

Punti positivi: They were significantly understaffed. It took almost two hours from the time I arrived to get the car. The car was dirty and in poor condition. Also, if you are an in-state renter, lots of additional rules and fees apply so beware. Felt very shady and was glad to be done with it. I won’t go back.

Punti negativi: Where should I start? The office needs to be adequately staffed. The cars should be clean and in good repair. They should be clear about charges upfront or, better yet, make policies consistent with other major rental companies. The office was filthy.

Punti negativi: They refused to honor my unlimited miles purchased. We lost a set of our own keys they were left in the vehicle and are extremely rude when you call and ask if they have been found.

Punti negativi: I was charged twice and couldn't rent the car because I was only allowed 100 miles a day which I needed to drive to Miami to help my parents move. please issue my refund on both charges.

Punti positivi: The car was okay.

Punti negativi: I paid more than TRIPLE what was quoted by Kayak/Hotwire. I held a booking for $116, then was charged $356 by Ace; There was NO signage at MCO airport for Ace; it took some effort to get to a human at Ace who could explain where to catch a shuttle; There was a VERY LONG wait at the Ace office. Total time between arriving at the shuttle stop and driving off the lot was about 90 minutes There was NOBODY to receive me upon returning the car, nor any useful signage. I parked, went in to the office, and they told me I had to move the car and wait for someone they called from the back of the office. In the end, I'm pretty sure I didn't save any money using Ace over one of the agencies inside the airport, which would have gotten me on the road much, much faster.