Autonoleggio a Aeroporto di Orlando

Punti positivi: We were the only people in line, she had us wait for at least ten minutes while she did paperwork. Finally another gentleman came out and helped us. The car smelled so badly of cigarette smoke, if we weren't so tired from a long day of travel we would have returned the car. One day rental!!

A Really Bad First Time Experience with Payless

Punti positivi: The Chevy Tahoe was comfortable and easy to drive.

Punti negativi: There was only one counter agent working when I went to pick up my vehicle. He was working with a customer and there was some sort of problem as I waited for almost an hour. Then, they didn't have the vehicle I reserved and I had to wait an additional 15 minutes until they found something for me. It appears they gave me an Avis or Budget vehicle. It did not have enough space for all our luggage and passengers so we had to rent another vehicle from one of their competitors. I did not receive a reduced rate for a lower class of vehicle nor was I given a refund.

Punti negativi: I extended the rental agreement, but instead of charging me my daily rate on the contract, they tripled it and charged me that instead. I filed a complaint ticket yet management is unwilling to fix the problem. Basically they ripped me off.

Good price but poor service and cleaness

Punti positivi: I like the easy way to access the system with options

Punti negativi: The car was a mess about cleaning inside and outside

They will add a lot of extra charges.

Punti positivi: Pick up was quick. The woman helping me was very pleasant and tried to help out, especially because I was having trouble hearing. The car itself was as expected.

Punti negativi: I had booked online, so I already knew how much I was supposed to pay. Unfortunately, Payless then decided to add several charges that were not listed in my online agreement. This more than doubled my charges. Among them were charges for insurance, which I didn't need but the woman said that their policy says it is necessary. The thing with booking with Payless was I was expecting to pay less, but that just wasn't the case. Everything else went fine, just be prepared for the price to shoot up from what you are expecting to pay.

Awful wait for pickup

Punti positivi: The car was comfortable but we had requested a standard car and got a minivan. We didn’t need that much space or something with poor gas mileage.

Punti negativi: We stood in line to pick up our car for over two hours. There was only one service agent, and while she was polite and professional, she was also clearly overwhelmed. It was a holiday weekend in Orlando, a major tourist destination, but the company was either inadequately prepared, or just didn’t care about its customers. I will never use Payless again.