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5,2
Unhelpful
Punti positivi: Nothing
Punti negativi: The drop off process takes too long and is also really confusing to find out how to actually find the drop off location in their maze of a parking garage. There was only one guy, and although he was very thuroigh, it resulted in us sitting in our car for 20 minutes before actually dropping off. At drop off I realized the price was shown in euros as opposed to dollars like it should have been. When I alerted the gentleman to this he informed me I needed to go upstairs to the counter to deal with it, no problem at all. After going upstairs and explaining my concern, I was told “well you signed for it so it’s closed, nothing I can do.” He stated doing anything was “literally impossible” which seemed odd to me. I asked him if I could use a phone to call the other office and I think they’d be able to help as they made the reservation, and it was like pulling teeth to get him to let me use a phone. I called the original office and got no answer, then called the customer service number and they told me their systems were down. I went on way and found a way to call the original office about an hour later and after a short 5 minute conversation the price was adjusted back to the original like it should have been. The Rotterdam office made this experience great, and then happily fixed it when it went bad.
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10,0
Great experience
Punti positivi: The car I reserved was not available however they offered a lower model with GPS. They gave a manual when I needed an automatic. Customer service was very prompt and responded to the multiple errors with an upgrade at a reduced price.
Punti negativi: Beware of the parking garage at Brussels airport rental garage. It's a horrible place to find and navigate.
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3,2
Fraudulent and terrible company
Punti positivi: Car was clean and somewhat new. Original deal sounded good.
Punti negativi: I booked via Kayak, then got a confirmation email from Avis. I am from the US and was booking a luxury car (E class or similar) for Europe. I was quoted 563.29 (USD) at that time, which is why I booked it. The problems began when I arrived at the car counter in Brussels. 1) they requested that I have an American Express card only (never heard of that in my life) to put a large deposit down on the car. I don't have an American Express card and did not book with one. Not once on any email to me did they mention I needed that. 2) so, I was forced to not get the car I wanted for the trip of a lifetime in Europe. Instead of an E class Mercedes, I was told I would get a VW Toureag, then was given a VW Passat Wagon, NOT EVEN CLOSE to an E class Mercedes, for a new price of 967.44 Euros = 1160.93 USD. I'm sorry, what?? So I get a worse car and my price DOUBLES? Not to mention this experience took over an hour and had to be restarted 3 times, taking away from my vacation time. 3) When I dropped the car off, I end up being charged 1293.02, even MORE than the above figure. I realize I purchased insurance, which would be more. I also realize that I returned it with less than a full tank, and was charged over $105 Euros (how is that even legal for a half tank refill?), but my price increased by over $740 for a WORSE car. I would like this email to be sent to a supervisor so I can get a refund on what I can only call very shady and misleading business practices. I was unable to change things at the counter at the time because I was overseas.
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9,2
Car rental avis
Punti positivi: I liked that they upgraded us into a higher class car. The dropoff was very easy.
Punti negativi: Changing of the car model
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4,8
Punti negativi: I was ultimately charged more than three times what I was quoted through your site and I later learned that by using KAYAK my price was even higher .
recensione fornita da
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3,6
fraud
Punti negativi: We paid a very high premium at the airport for insurance. The clerk took advantage of the fact that we arrived in the evening with 3 children. The price came out 796 Euros for 9 days. The site had only a supplementary insurance option. Finally we only made basic insurance. Finally we came out with the highest price of all the companies. We have often rented vehicles in the past and this is the first and last time we will hire Avis. We are considering filing a claim due to fraud.
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4,0
Punti negativi: Wanted a car I could get into and out of easily, got a Megane which was very difficult for this old guy.
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9,2
Central location
Punti positivi: We switched our drop off after the terror attempt at another train station. This location (because of the drop off time) made it a lot harder to get the the airport. And there was little in the way of security. We ended up taking a taxi instead of the train. Not Avis fault at all. Just a complication.
Punti negativi: See above
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8,4
Great Service
Punti positivi: The service reps at the rental counter were extremely helpful with my reservation even though I had made an error in my desired pick up time.
Punti negativi: The van was missing the rear window wiper which greatly reduced visibility during the few heavy rain driving times. Not a serious risk however.
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8,0
Punti positivi: Clean. Easy to drive. All our luggage fit.
Punti negativi: Car turned off each time I came to a stop with my foot on the break. Restarted when I released the brake. Annoying! When I returned it, I told there is a button to turn this feature off which they did not inform me about.
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2,0
Punti positivi: We rented a car for $ 340 via Kayak. Upon arrival in Brussels, they told us they had a Mercedes ready for us for $ 550. We canceled the reservation and went to Enterprise.
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8,0
Punti positivi: Dropoff was easy and simple. Got an an immediate recipt in my email and everything was fine.
Punti negativi: Pickup was terrible. We arrived at 20:30 to Brussels and there was no one in the office at the terminal only in the parking lot. Some of the other agancies were still open. There was a very slow person in the parking lot office and although there were only 2 cars in front of us in the queue we waited 75 minutes (with 2 children and a baby outside the office). Other than that everything was fine.
recensione fornita da
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10,0
Great experience
Punti positivi: The car I reserved was not available however they offered a lower model with GPS. They gave a manual when I needed an automatic. Customer service was very prompt and responded to the multiple errors with an upgrade at a reduced price.
Punti negativi: Beware of the parking garage at Brussels airport rental garage. It's a horrible place to find and navigate.
recensione fornita da
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9,2
Car rental avis
Punti positivi: I liked that they upgraded us into a higher class car. The dropoff was very easy.
Punti negativi: Changing of the car model
recensione fornita da
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9,2
Central location
Punti positivi: We switched our drop off after the terror attempt at another train station. This location (because of the drop off time) made it a lot harder to get the the airport. And there was little in the way of security. We ended up taking a taxi instead of the train. Not Avis fault at all. Just a complication.
Punti negativi: See above
recensione fornita da
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8,4
Great Service
Punti positivi: The service reps at the rental counter were extremely helpful with my reservation even though I had made an error in my desired pick up time.
Punti negativi: The van was missing the rear window wiper which greatly reduced visibility during the few heavy rain driving times. Not a serious risk however.
recensione fornita da
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8,0
Punti positivi: Clean. Easy to drive. All our luggage fit.
Punti negativi: Car turned off each time I came to a stop with my foot on the break. Restarted when I released the brake. Annoying! When I returned it, I told there is a button to turn this feature off which they did not inform me about.
recensione fornita da
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8,0
Punti positivi: Dropoff was easy and simple. Got an an immediate recipt in my email and everything was fine.
Punti negativi: Pickup was terrible. We arrived at 20:30 to Brussels and there was no one in the office at the terminal only in the parking lot. Some of the other agancies were still open. There was a very slow person in the parking lot office and although there were only 2 cars in front of us in the queue we waited 75 minutes (with 2 children and a baby outside the office). Other than that everything was fine.
recensione fornita da
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5,2
Unhelpful
Punti positivi: Nothing
Punti negativi: The drop off process takes too long and is also really confusing to find out how to actually find the drop off location in their maze of a parking garage. There was only one guy, and although he was very thuroigh, it resulted in us sitting in our car for 20 minutes before actually dropping off. At drop off I realized the price was shown in euros as opposed to dollars like it should have been. When I alerted the gentleman to this he informed me I needed to go upstairs to the counter to deal with it, no problem at all. After going upstairs and explaining my concern, I was told “well you signed for it so it’s closed, nothing I can do.” He stated doing anything was “literally impossible” which seemed odd to me. I asked him if I could use a phone to call the other office and I think they’d be able to help as they made the reservation, and it was like pulling teeth to get him to let me use a phone. I called the original office and got no answer, then called the customer service number and they told me their systems were down. I went on way and found a way to call the original office about an hour later and after a short 5 minute conversation the price was adjusted back to the original like it should have been. The Rotterdam office made this experience great, and then happily fixed it when it went bad.
recensione fornita da
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3,2
Fraudulent and terrible company
Punti positivi: Car was clean and somewhat new. Original deal sounded good.
Punti negativi: I booked via Kayak, then got a confirmation email from Avis. I am from the US and was booking a luxury car (E class or similar) for Europe. I was quoted 563.29 (USD) at that time, which is why I booked it. The problems began when I arrived at the car counter in Brussels. 1) they requested that I have an American Express card only (never heard of that in my life) to put a large deposit down on the car. I don't have an American Express card and did not book with one. Not once on any email to me did they mention I needed that. 2) so, I was forced to not get the car I wanted for the trip of a lifetime in Europe. Instead of an E class Mercedes, I was told I would get a VW Toureag, then was given a VW Passat Wagon, NOT EVEN CLOSE to an E class Mercedes, for a new price of 967.44 Euros = 1160.93 USD. I'm sorry, what?? So I get a worse car and my price DOUBLES? Not to mention this experience took over an hour and had to be restarted 3 times, taking away from my vacation time. 3) When I dropped the car off, I end up being charged 1293.02, even MORE than the above figure. I realize I purchased insurance, which would be more. I also realize that I returned it with less than a full tank, and was charged over $105 Euros (how is that even legal for a half tank refill?), but my price increased by over $740 for a WORSE car. I would like this email to be sent to a supervisor so I can get a refund on what I can only call very shady and misleading business practices. I was unable to change things at the counter at the time because I was overseas.
recensione fornita da
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4,8
Punti negativi: I was ultimately charged more than three times what I was quoted through your site and I later learned that by using KAYAK my price was even higher .
recensione fornita da
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3,6
fraud
Punti negativi: We paid a very high premium at the airport for insurance. The clerk took advantage of the fact that we arrived in the evening with 3 children. The price came out 796 Euros for 9 days. The site had only a supplementary insurance option. Finally we only made basic insurance. Finally we came out with the highest price of all the companies. We have often rented vehicles in the past and this is the first and last time we will hire Avis. We are considering filing a claim due to fraud.
recensione fornita da
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4,0
Punti negativi: Wanted a car I could get into and out of easily, got a Megane which was very difficult for this old guy.
recensione fornita da
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2,0
Punti positivi: We rented a car for $ 340 via Kayak. Upon arrival in Brussels, they told us they had a Mercedes ready for us for $ 550. We canceled the reservation and went to Enterprise.
recensione fornita da
