The food was really good for a flight; the crew were genuinely engaged and service oriented.
Delayed 1 hr on departure waiting for connecting passengers Delayed for 1 1/2 hours on landing at Newark due to unavailable gates for deplaning Person sitting in front of me coughing and sneezing entire flight at times without mask
Punti positivi: "Not much"
Punti negativi: "During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing."
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "flight itself"
Punti negativi: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Punti positivi: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."
Punti positivi: "The service and food were good."
Punti negativi: "As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat."
Punti positivi: "Excellent"
Punti negativi: "Seat could have been more comfortable but the leg room was good"
Punti positivi: "The plane was pretty cool. I like the fact that the overhead compartments had enough room. The staff was friendly, too. The piece of chocolate is very tasty."
Punti negativi: "Food on those airplanes is always bad. There were not enough chicken sandwiches and some passengers only were given cheese sandwiches."
Punti positivi: "None"
Punti negativi: "None hate the experience"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti negativi: "Not missing my connecting flight. Being flown to the correct airport. Not having my luggage go missing."
Punti positivi: "Quick and easy."
Punti negativi: "Attitude of the flight attendant."
Punti negativi: "We had a huge delay"
Punti positivi: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Punti positivi: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Punti negativi: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti negativi: "Crew was rude and slow"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Flight attendants were cheerful and efficient."
Punti negativi: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Punti positivi: "I like service, plane..."
Punti negativi: "I have anot her flight with the same airlines. I haven't took my ticket at the same time but since it's same airlines they should be able to connect my flights. I have to go borders and took my luggage and then I checked in again. This is waste of time"
Punti negativi: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Punti negativi: "Not enough room between seats for international flight."
Punti positivi: "Good flight"
Punti positivi: "The service of snacks during the flight. My suggestion to change seating was followed by a adequate replacement. I think I will add sparkling/distilled water to my list of water choices."
Punti negativi: "Hmm!"
Punti positivi: "Easy check in. Crew efficient and personal attention."
Punti positivi: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Punti negativi: "Delay"
Punti negativi: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Punti positivi: "Fast journey despite a short delay it arrived on time."
Punti negativi: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Punti negativi: "delayed"
Punti positivi: "Not very much. At least the staff was friendly."
Punti negativi: "It seems like they always sit me next to the bathrooms. If I'm paying that much for a flight, I don't really appreciate having hordes of people lined up for the bathroom, bumping me constantly. I also don't very much like the door constantly opening and closing, due to noise and the obvious smell. Furthermore, I sat next to a family with 2 screaming babies. Overall, 8 hours of agony. Not a good experience at all."
Punti positivi: "On time and friendly service"
Punti negativi: "Poor selection of films, cramped seats and mediocre dinner"
Punti negativi: "flight and luggage deliver delayed. Missed meeting as a result"
Punti positivi: "The new aircraft"
Punti negativi: "Lavatory wasn't clean enough"
Punti positivi: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Punti negativi: "entertainment machine in my seat did not worked"
Punti positivi: "good service"
Punti negativi: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Punti positivi: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Punti negativi: "Nothing to complain about"
Punti positivi: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Punti positivi: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Punti negativi: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Punti positivi: "The quiches are so yummy, and very compact and easy."
Punti positivi: "Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly. Appreciated the chocolate at the end!"
Punti negativi: "Major delay"
Punti positivi: "Aircraft clean, staff friendly and efficient"
Punti negativi: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Nothing!"
Punti negativi: "Racists bastards!"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Very smooth flight. Everything was perfect."
Punti positivi: "Good crew, comfort and timing"
Punti negativi: "I got what I expected"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "The flight was delayed so we had to taxi over an hour on the runway at around 11pm. Would have been nice to have been served water or something while waiting"
Punti negativi: "1. NON-Organization lines for boarding passengers 2. Very rude and disrespectful communication skills of male flight attendant This flight left me with very unpleasant experience."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "It was one hour late leavinh"
Punti positivi: "Lufthansa is just the best. The flight crew was so pleasant the entire trip and they work very hard to make sure the passengers are comfortable. The food was even good! Lots of perks included--free wine, beer, etc. along with headsets for the movies."
Punti negativi: "Voli in ritardo"
Punti positivi: "Plenty of food"
Punti negativi: "It was a horrible experience. I was trying to check in a few hours before my flight, and my reservation just vanished. I was on the phone with VAYAMA twice, and both times they were extremely unhelpful and one of the times just very very rude! I will not be booking with Kayak again."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "The crew was very accommodating, Frequently offered water also."
Punti negativi: "Can t think of anything."
Punti positivi: "Short flight so no entertainment, but got a continental breakfast anyway. Good cofeee. Flight on time."
Punti negativi: "There was no downside."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "They are prompt and very fast at loading and unloading. Quite a bit better than any other airline I have used. Leg room on small airplanes was good in economy, but not as good on larger jet to USA. The servers offered me ice in my water bc I am American. I appreciated that so much since I'd spent the last 12 days in Europe where no one serves with ice!"
Punti negativi: "nothing"
Punti negativi: "Troppo freddo"
Punti positivi: "Good service"
Punti positivi: "The crew was very pleasant and professional"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "The food was excellent"
Punti positivi: "I always had a great experience with Lufthansa."
Punti positivi: "The crew was nice"
Punti negativi: "The boarding process and the fees"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Delay of 45 minutes made me almost miss my connecting flight."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."
Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"
Punti negativi: "Un'ora di ritardo per condimeteo e de icing."
Punti positivi: "Good snacks"
Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
Flight cancelled, rebooked for next morning… Outgoing flight was also late and personnel a bit brutal… See Twitter remarks. Much progress to do!
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti positivi: "Professional crew"
Punti negativi: "Depart on time"
Punti negativi: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Punti positivi: "Noting outstanding."
Punti negativi: "Seat comfort."
Punti negativi: "The 34 minute flight was delayed by almost 2 hours."
Punti positivi: "Puntualità"
Punti positivi: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Punti negativi: "The food. It was okay."
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti negativi: "Staff is not friendly, does not offer assistance or ask if you need anything."
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti negativi: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti positivi: "Timely departure and pleasant staff on board"
Punti negativi: "It was cold during the flight,"
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti negativi: "One hour late for take off..."
Punti positivi: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Punti positivi: "There werecseats available at gate area to wabit for plane."
Punti negativi: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Punti positivi: "it was mess, so I cant say positive thing"
Punti negativi: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Punti positivi: "Everything was good"
Punti negativi: "Red uniforms are ok but red tights awful"
Punti positivi: "Staff were always courteous."
Punti positivi: "Movie selection, crew was very polite"
Punti negativi: "Main meal was a little funky and boarding is always a hassle"
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti negativi: "May bags didn't make the transfer and were sent on to me the following day."
Punti negativi: "The worst airline, customer service ever"
Punti negativi: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Punti positivi: "Nothing special."
Punti negativi: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Punti positivi: "The flight was fast and conftable"
Punti negativi: "I didn’t get my food"
Punti negativi: "flt was delayed 2 hours due to "employee meeting""
Punti positivi: "too short to tell."
Punti negativi: "Not applicable"
Punti positivi: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Punti negativi: "Not one thong!"
Punti positivi: "Flt was great - service was great"
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti negativi: "A poor choice of video/film/documentaries. Limited and uninteresting."
Punti positivi: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Punti negativi: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Punti positivi: "Very organized airline. Friendly staff."
Punti positivi: "Excellent service."
Punti negativi: "Somewhat expensive for Vienna - Brussels one way route."
Punti positivi: "The crew was super nice"
Punti negativi: "Not enough food during the long flight"
Punti negativi: "Flight delayed"
Punti positivi: "arrived early"
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti negativi: "The flight was delayed and I lost my luggage."
Punti positivi: "Whole process of checking in, security, and boarding was very easy."
Punti negativi: "economy class eats sold as business class !!! very poor and cheap strategy --"
Punti positivi: "Everything was great!"
Punti negativi: "There was nothing in specific that I didn't like!"
Punti positivi: "No stress at all. Friendly staff."
Punti negativi: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Punti positivi: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Punti negativi: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Punti positivi: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Punti negativi: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Punti negativi: "The extra customs in Belgrade when the flights are already late is random and ridiculous. The staff makes some people take off shoes but not others, they opened my cartoon accusing me of having a liquid when I had an empty glass container that he’d already been checked at two other checkpoints."
Punti positivi: "The actual takeoff and landing with this airline is usually smooth"
Punti negativi: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Punti positivi: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Punti negativi: "They should finally replace old ATR-72."
Punti positivi: "Super comfortable the seats and staff"
Punti negativi: "Nothing it was great."
Punti positivi: "Nothing, pretty much"
Punti negativi: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Punti positivi: "WeII, I didn't die."
Punti negativi: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Punti positivi: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
Punti negativi: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."
Punti positivi: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Punti negativi: "The selection of movies . Very poor . What entertainment?"
Punti positivi: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Punti negativi: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Punti negativi: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Punti positivi: "The crew was friendly."
Punti negativi: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Punti positivi: "Crew is fantastik,Dana is the best"
Punti negativi: "Food"
Punti positivi: "Comfy and clean"
Punti negativi: "No entertainment equipment, video or audio."
Punti positivi: "Comfortable seats"
Punti negativi: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Punti positivi: "On time flights both directions"
Punti negativi: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Punti positivi: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Punti negativi: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Punti positivi: "Quick and short flight. Plane was clean and comfortable"
Punti negativi: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Punti positivi: "Nothing"
Punti negativi: "5 hours delay"
Punti negativi: "Flight was late and caused loss of connection flight to Amsterdam"
Punti negativi: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Punti negativi: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Punti positivi: "I like it was fun"
Punti negativi: "I liked everything"
Punti negativi: "No entertainment No food for vegetarians"
Punti negativi: "Not possible for online check-in"
Punti positivi: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Punti positivi: "Quick flight"
Punti negativi: "Time it took to board and leave"
Punti positivi: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Punti negativi: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Punti positivi: "Easy check in, flight was on time, crew were nice and free meal and drink."
Punti negativi: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Punti positivi: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Punti negativi: "Nothing."
Punti negativi: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Punti positivi: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Punti negativi: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Punti positivi: "Very responsive and real meal for short flight!"
Punti positivi: "The seat, flexibility were great..and food are tasty and delicious"
Punti negativi: "The crew was not friendly for the flight to Belgrade"
Punti negativi: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Punti positivi: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Punti negativi: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Punti positivi: "Flight crew are nice, reasonable service during flight"
Punti negativi: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Punti positivi: "All good."
Punti negativi: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Punti positivi: "Baggage allowance"
Punti negativi: "Too few movie choices."
Punti positivi: "Air Serbia has a great service and tasty menu"
Punti negativi: "-"
Punti positivi: "Service was great on both legs of the trip"
Punti negativi: "Not on time departing from Rome"
Punti negativi: "The landing was very hard."
Punti positivi: "My first trip using air Serbia was wonderful!!!! The plane and amenties were great."
Punti negativi: "The only thing that I didn't like was the vegetarian food wasn't good- my breakfast was spinach and a tomato! (It was cooked well and tasted delicious. Just not enough food). I think that this might be a rare experience, as I had special meals- but everything else was wonderful!"
Punti positivi: "Friendly staff both at the airport and on the plane. Clean airplanes, professionalism and excellent service. Not to mention, arrived 1 hour early on both legs. Excellent experience and I will be flying with Air Serbia again."
Punti negativi: "Nothing bad to say about it."
Punti negativi: "They are so unfriendly, had to buy new ticket and paid extra $1,270.00,they said " you are late ""
The service was absolutely terrible, check-in had a line that wrapped around the corner, that took about an hour and a half, boarding began late, our plane was scheduled to depart at 5:10 we didn’t depart till 5:50. The service on the plane was absolutely terrible as well. They had no cabin wifi as advertised, no amenities as in drinks or food/snacks. Only to buy, for a 9 hour international flight! I don’t know how or why American Airlines chose to be partnered with this airline. Wouldn’t it make sense to partner with airlines that provide the same care for their customers/guest? Never again.
edreams are scam 😡😡i pay to have flexible fly but they ask mec1100 e to change date of my fly is a simple orrible scam 💩😡😡
While my bags were left behind, using Apple Trackers I was able to head straight to lost and found and report the issue, they located them in Madrid, and said they would be on the next flight and delivered to my hotel. Great service, other than the left behind bags. It was a short layover, it happens.
Sold out flight. Attendants were busy and forgetful. Probably stressed like all of us.
They need to improve the breakfast.
No service. People don’t speak English … the seats are so close from each orthers : no place for my legs and I 1.75m…
We purchased 2 business class tickets in June for a trip in September. We were downgraded to economy when we were told there were no seats left in business class. Still trying to get refund. Not flying Iberia again.
Up-to-date entertainment such as movies.
Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente
Punti positivi: "As usual Iberia sells you an Iberia ticket and sticks you on their low-cost line, Vueling - small seats, zero service. In flight wifi did not work except to take my money. Did not recieve email or load a webpage in the whole flight. Also crew was completely misinformed about COVID regulations in Spain - insisted we need a PcR test and QR code from online site and that was not true for travellers from Italy. Bush league airline; not what it used to be."
Punti negativi: "Everything"
Punti negativi: "The gates were announce at the time of boarding. No enough time to get the gate"
Punti positivi: "Friendly and courteous"
Punti negativi: "Like that is good"
Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"
Punti negativi: "Better seats, better food"
Punti negativi: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."
Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"
Punti positivi: "Delay of 1 hour, but flight was good!"
Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."
Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"
Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"
Punti positivi: "Nothing, it was awful"
Punti negativi: "They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!"
Punti positivi: "On time"
Punti negativi: "Space"
Punti positivi: "Friendly staff"
Punti negativi: "My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level."
Punti negativi: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Punti negativi: "It took a very long time to drop bags because there were only three people at the Iberia desks."
Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"
Punti negativi: "That plane was way to small for that long of a trip! Very very uncomfortable. No leg room and it got worse when the person sitting in front of me leaned his chair back!!!"
Punti positivi: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Punti negativi: "Un po’ tutto"
Punti positivi: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Punti negativi: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Punti positivi: "Time and flight was ok"
Punti negativi: "The size of the seats"
Punti negativi: "the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible."
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"
Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"
Punti positivi: "Loved the service and the plane"
Punti negativi: "seats are uncomfortable."
Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"
Punti positivi: "It wAs on time"
Punti negativi: "NOthing"
Punti positivi: "Great and on time"
Punti negativi: "Nothing all good"
Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."
Punti negativi: "Al llamar a Iberia(horas antes de nuestro vuelo)para informarles que por llegar a Venecia a bordo de un crucero y este no poder entrar a puerto en hora por motivos de la neblina y por esa razon no poder llegar en tiempo nosotros al vuelo,nos dijeron que no podiamos volar con ellos desde el vuelo de Madrid al otro dia a Miami y solo nos ofrecieron otro vuelo para 3 dias despues y con un precio bastante alto,conclusion que siendo una compania tan reconocida poco nos ayudaron, por no decir practicamente en nada,"
Punti positivi: "Exit row seating has plenty of room"
Punti negativi: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Punti positivi: "Attendants were pleasant and it was wuick"
Punti negativi: "Nothing to dislike"
Punti positivi: "the AC worked. the last flight had warm air from the vents"
Punti negativi: "flight was delayed 3 hours to begin with.. it was unorganized....no apology was given whatsoever.. plane was a bit uncomfortable. flight crew looked unhappy..I like to see people smile."
Punti positivi: "At this moment only the entertaiment."
Punti negativi: "I would have like them to have been more humane and provided me with enough information so I could go ahead and get me something clean to wear right away. Tonight after I called they still don't have information on my luggage, and overall should have a better management, cause once I give my luggage to them, I expect them to care for it, that is implied on the customer service agreement."