
Informazioni su Brussels Airlines
Codice IATA | SN |
---|---|
Rotte | 257 |
Rotta principale | Ginevra-Cointrin a Bruxelles-National |
Aeroporti salvati | 102 |
Aeroporto principale | Bruxelles-National |
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: Early morning flight so left on time and arrived early. Staff excellent.
Punti negativi: Seats are grim like most European carriers in coach...
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2,0
Arrogant crew
Punti negativi: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.
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10,0
Punti positivi: no remarks. everything fine for a short flight
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4,0
Punti positivi: Very efficient.
Punti negativi: Better airflow in cabin, letting you know about meals before getting to plane.
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2,0
The worst flight in 40 years of traveling
Punti positivi: Nothing
Punti negativi: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.
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8,0
Punti positivi: Smooth flying so got some sleep
Punti negativi: Clearer back-to-front boarding process
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5,5
Punti positivi: The crew reacted good to the change of plane
Punti negativi: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience
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5,0
Punti negativi: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.
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9,3
Punti positivi: The crew was amazing!
Punti negativi: Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed.
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8,0
Punti positivi: I liked the (free) upgrade to Premium Economy.
Punti negativi: Food was ok but I recommend including a small salad with dinner.
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10,0
Punti positivi: Punctuality and professionalisms were at the best
Punti negativi: All ok
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4,4
Punti positivi: The crew wasn’t very friendly and there’s very little legroom.
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8,0
Punti negativi: Delay of 40 minutes
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7,5
Punti negativi: Not being able to choose my seat on a 500€ return flight is a joke.
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4,0
Punti negativi: Flight keft 35 min kate and boarfing was very slow and disorganized
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9,0
Punti positivi: Everything was good except the long layover
Punti negativi: Shorter layover
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3,3
Punti negativi: This airline is borderline budget airline even in business class.
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10,0
Punti positivi: Loved everything! Including the food.
Punti negativi: I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find
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10,0
Punti positivi: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience
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4,4
Punti positivi: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.
Punti negativi: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off
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4,0
Punti positivi: Good seats
Punti negativi: Boarding process and Entertainment options. Availability of Snacks would also been good
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8,6
Punti positivi: Flight attendants were nice
Punti negativi: Food quality
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10,0
Punti positivi: All seats were very comfortable and spots where I can view everything and crew were awesome.
Punti negativi: Local travelers should be offered even water.
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9,6
Punti negativi: The Florence Airport has difficulty with baggage. Had to wait for over an hour.
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5,0
Punti positivi: Got us there safely
Punti negativi: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.
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10,0
Punti positivi: Great crew n comfort.
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10,0
Punti negativi: Rest rooms were clean, food was adorable, good coffee, no complaints.
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6,4
Punti positivi: The flight crew were amazing and had lovely gifts for our daughter
Punti negativi: the flight was late and no food or drinks were available without paying rather high prices
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6,6
Punti positivi: Pretty much nothing
Punti negativi: A sealed blanket and a better customer service
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6,6
Punti negativi: The app and trying to find boarding details prior.
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2,5
Punti negativi: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.
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6,0
Punti positivi: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.
Punti negativi: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.
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10,0
Punti positivi: service and timing were great
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10,0
Punti positivi: Yes
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4,0
Punti negativi: Don’t loose the luggage
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0,0
Punti negativi: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy
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4,4
Punti negativi: Free coffee
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4,4
Punti positivi: too crowded , not organised enough
Punti negativi: organisation
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8,0
Punti positivi: All in time
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8,0
Punti positivi: Brussels airport clearance was quite efficient
Punti negativi: Better instructions at the airport
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9,6
Punti negativi: The entertainment choices needs updates and more varieties I believe.
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9,6
Punti positivi: Yes
Punti negativi: Maybe the entertainment choices
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6,6
Punti positivi: Seats were comfortable. Entertainment system stopped working part way through
Punti negativi: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.
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10,0
Punti positivi: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.
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10,0
Punti positivi: Crew and food
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4,5
Punti positivi: Crew was friendly.
Punti negativi: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.
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8,3
Punti positivi: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).
Punti negativi: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.
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9,3
Punti positivi: The seat was quite comfortable, the crew was great, and the food was actually pretty good.
Punti negativi: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.
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8,5
Punti negativi: At least give a glass of water.
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7,0
Punti positivi: Seats were comfortable. The crews were helpful.
Punti negativi: Cleaner bathroom on the plane.
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9,3
Punti positivi: Brussels Airlines crew
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2,6
Terrible organization and lack of efficiency at the airport - everythi
Punti negativi: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.
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5,0
Punti negativi: Boarding was awful
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5,5
Punti positivi: The crew was nice. The seats were ok.
Punti negativi: The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today.
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4,0
Punti positivi: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.
Punti negativi: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.
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6,0
Punti positivi: Friendly crew. Great phone support.
Punti negativi: Online check-in was very messy - not available. After contacting the phone support, it was possible.
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6,3
Punti positivi: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.
Punti negativi: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,
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2,0
Punti negativi: Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane.
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3,6
Punti positivi: Crew was okay.
Punti negativi: That your airline commit to schedules.
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6,4
Punti negativi: Departure was slightly late (passengers still exiting the plane when gate was called)
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10,0
Punti positivi: Early morning flight so left on time and arrived early. Staff excellent.
Punti negativi: Seats are grim like most European carriers in coach...
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10,0
Punti positivi: no remarks. everything fine for a short flight
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9,3
Punti positivi: The crew was amazing!
Punti negativi: Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed.
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10,0
Punti positivi: Punctuality and professionalisms were at the best
Punti negativi: All ok
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9,0
Punti positivi: Everything was good except the long layover
Punti negativi: Shorter layover
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10,0
Punti positivi: Loved everything! Including the food.
Punti negativi: I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find
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10,0
Punti positivi: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience
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8,6
Punti positivi: Flight attendants were nice
Punti negativi: Food quality
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10,0
Punti positivi: All seats were very comfortable and spots where I can view everything and crew were awesome.
Punti negativi: Local travelers should be offered even water.
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9,6
Punti negativi: The Florence Airport has difficulty with baggage. Had to wait for over an hour.
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10,0
Punti positivi: Great crew n comfort.
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10,0
Punti negativi: Rest rooms were clean, food was adorable, good coffee, no complaints.
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10,0
Punti positivi: service and timing were great
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10,0
Punti positivi: Yes
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9,6
Punti negativi: The entertainment choices needs updates and more varieties I believe.
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9,6
Punti positivi: Yes
Punti negativi: Maybe the entertainment choices
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10,0
Punti positivi: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.
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10,0
Punti positivi: Crew and food
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9,3
Punti positivi: The seat was quite comfortable, the crew was great, and the food was actually pretty good.
Punti negativi: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.
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8,5
Punti negativi: At least give a glass of water.
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9,3
Punti positivi: Brussels Airlines crew
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8,0
Punti positivi: Smooth flying so got some sleep
Punti negativi: Clearer back-to-front boarding process
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8,0
Punti positivi: I liked the (free) upgrade to Premium Economy.
Punti negativi: Food was ok but I recommend including a small salad with dinner.
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8,0
Punti negativi: Delay of 40 minutes
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7,5
Punti negativi: Not being able to choose my seat on a 500€ return flight is a joke.
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6,6
Punti positivi: Pretty much nothing
Punti negativi: A sealed blanket and a better customer service
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6,6
Punti negativi: The app and trying to find boarding details prior.
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8,0
Punti positivi: All in time
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8,0
Punti positivi: Brussels airport clearance was quite efficient
Punti negativi: Better instructions at the airport
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6,6
Punti positivi: Seats were comfortable. Entertainment system stopped working part way through
Punti negativi: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.
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8,3
Punti positivi: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).
Punti negativi: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.
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7,0
Punti positivi: Seats were comfortable. The crews were helpful.
Punti negativi: Cleaner bathroom on the plane.
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2,0
Arrogant crew
Punti negativi: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.
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4,0
Punti positivi: Very efficient.
Punti negativi: Better airflow in cabin, letting you know about meals before getting to plane.
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2,0
The worst flight in 40 years of traveling
Punti positivi: Nothing
Punti negativi: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.
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5,5
Punti positivi: The crew reacted good to the change of plane
Punti negativi: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience
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5,0
Punti negativi: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.
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4,4
Punti positivi: The crew wasn’t very friendly and there’s very little legroom.
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4,0
Punti negativi: Flight keft 35 min kate and boarfing was very slow and disorganized
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3,3
Punti negativi: This airline is borderline budget airline even in business class.
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4,4
Punti positivi: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.
Punti negativi: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off
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4,0
Punti positivi: Good seats
Punti negativi: Boarding process and Entertainment options. Availability of Snacks would also been good
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5,0
Punti positivi: Got us there safely
Punti negativi: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.
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6,4
Punti positivi: The flight crew were amazing and had lovely gifts for our daughter
Punti negativi: the flight was late and no food or drinks were available without paying rather high prices
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2,5
Punti negativi: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.
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6,0
Punti positivi: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.
Punti negativi: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.
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4,0
Punti negativi: Don’t loose the luggage
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0,0
Punti negativi: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy
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4,4
Punti negativi: Free coffee
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4,4
Punti positivi: too crowded , not organised enough
Punti negativi: organisation
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4,5
Punti positivi: Crew was friendly.
Punti negativi: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.
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2,6
Terrible organization and lack of efficiency at the airport - everythi
Punti negativi: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.
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5,0
Punti negativi: Boarding was awful
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5,5
Punti positivi: The crew was nice. The seats were ok.
Punti negativi: The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today.
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4,0
Punti positivi: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.
Punti negativi: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.
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6,0
Punti positivi: Friendly crew. Great phone support.
Punti negativi: Online check-in was very messy - not available. After contacting the phone support, it was possible.
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6,3
Punti positivi: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.
Punti negativi: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,
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2,0
Punti negativi: Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane.
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3,6
Punti positivi: Crew was okay.
Punti negativi: That your airline commit to schedules.
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6,4
Punti negativi: Departure was slightly late (passengers still exiting the plane when gate was called)
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Stato volo
Brussels Airlines- Mappa delle tratte
Principali rotte di volo
Principali rotte aeree
Principali aeroporti serviti da Brussels Airlines
- Aeroporto di Bruxelles-National (BRU)
- Aeroporto di Ginevra-Cointrin (GVA)
- Aeroporto di Berlino-Tegel (TXL)
- Aeroporto di Roma-Fiumicino (FCO)
- Aeroporto di Londra-Heathrow (LHR)
- Aeroporto di Madrid-Barajas (MAD)
- Aeroporto di Copenaghen (CPH)
- Aeroporto di Stoccolma-Bromma (BMA)
- Aeroporto di Vienna-Schwechat (VIE)
- Aeroporto di Budapest Ferenc Liszt Intl (BUD)
- Aeroporto di Lione Saint Exupéry (LYS)
- Aeroporto di Milano Aeroporto Milano Linate (LIN)
- Aeroporto di Hamburg (HAM)
- Aeroporto di Barcellona-El Prat (BCN)
- Aeroporto di Tolosa Blagnac (TLS)
Informazioni su Brussels Airlines
- SN Codice IATA
- +41 44 511 83 05 Chiama
- brusselsairlines.it Visita