Trova voli economici su Brussels Airlines

Punti positivi: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)

Punti negativi: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !

Punti positivi: service in general

Punti negativi: no covid separation at seats

Punti positivi: Crew was very nice. Chocolates were very nice.

Punti negativi: Come on guys for the price of the ticked you could have served us something more than a sandwich.

Punti positivi: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.

Punti negativi: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.

Punti positivi: I got there

Punti negativi: My luggage did not

Punti positivi: The seat was terrible

Punti negativi: If I had gotten my luggage at the end of the flight

Arrogant crew

Punti negativi: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.

Punti positivi: Very efficient.

Punti negativi: Better airflow in cabin, letting you know about meals before getting to plane.

The worst flight in 40 years of traveling

Punti positivi: Nothing

Punti negativi: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.

Punti positivi: The crew reacted good to the change of plane

Punti negativi: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience

Punti negativi: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.

Punti positivi: The crew wasn’t very friendly and there’s very little legroom.

Punti negativi: Flight keft 35 min kate and boarfing was very slow and disorganized

Punti negativi: This airline is borderline budget airline even in business class.

Punti positivi: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.

Punti negativi: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off

Punti positivi: Good seats

Punti negativi: Boarding process and Entertainment options. Availability of Snacks would also been good

Punti positivi: Got us there safely

Punti negativi: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.

Punti positivi: The flight crew were amazing and had lovely gifts for our daughter

Punti negativi: the flight was late and no food or drinks were available without paying rather high prices

Punti negativi: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Punti positivi: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Punti negativi: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Punti negativi: Don’t loose the luggage

Punti negativi: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Punti negativi: Free coffee

Punti positivi: too crowded , not organised enough

Punti negativi: organisation

Punti positivi: Crew was friendly.

Punti negativi: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.