Trova voli economici su Brussels Airlines

you get what you pay for

Punti positivi: cheap ticket

Punti negativi: lack of service, very unfriendly stewardess

lhr > bru

Punti positivi: fast lane boarding

Punti negativi: no snacks

No luggage were included in the price

Punti negativi: You are considered as a robber but it is inscribe nowhere you don’t have luggage

Late getting, had to check bag

Punti positivi: Nothing really

Punti negativi: Late boarding, had to check the bag, had to wait forever when landed in the plane

Punti negativi: Ho perso la coincidenza per 10 min. Il volo per Venezia non ha aspettato la coincidenza!

Punti negativi: poor customer service.

One normal commuter route

Punti positivi: This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control.

Punti negativi: Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins.

ground crew need some supervision

Punti positivi: The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped.

Punti negativi: The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive.

Flight delays

Punti negativi: Flight delays is a constant problem with this company

Punti negativi: It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent

Punti negativi: Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time.

Incompetent

Punti positivi: Nothing

Punti negativi: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Punti positivi: Nothing

Punti negativi: I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Worst Experience of my like.

Punti positivi: The food was okay but thats the best thing I can say.

Punti negativi: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

Punti negativi: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

Basically not business

Punti positivi: Arrived ahead of time

Punti negativi: Not business treatment, the boarding que, the seats, the food

Punti positivi: Good priority boarding

Punti negativi: Delay

Punti positivi: It was on time

Punti negativi: The flight was long and inexpect s to be fed. They didn’t provide free food and beverages.

Missed my connecting flight

Punti positivi: Helpful services.

Punti negativi: Good

Punti negativi: Missed my connecting flight from Toronto to Houston. No reason given for late arrival. Yes, they gave me another flight...six hours later! Will be asking for compensation. At least for spending money on airport food. After arriving in Houston, i had already planned on renting a vehicle to my final destination. Because of first delay, i had to drive in the middle of the night and finally arrive at finat destination at 4 am on Oct 5. Im going to bed now.

It's a long flight - treat it as such!

Punti positivi: Good schedules, good prices.

Punti negativi: They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable.

Low cost airline

Punti negativi: Nothing is for free not even a coffee.

Very poor service

Punti negativi: The bags took over 45 minutes to be delivered

Punti negativi: 1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves.

Punti negativi: 25 min late too much announcements during night flight, especially about duty free items and prices...

Obbligato a imbarcare il mio trolley

Punti negativi: Sia all’andata che al ritorno sono stato obbligato a imbarcare in stiva il mio bagaglio a mano , di dimensioni consentire per alloggiamento in cabina, con conseguente perdita di tempo all’arrivo. La mia richiesta di poterlo mettere sotto il sedile davanti dove sarebbe stato perfettamente non è stata accolta in nessuna delle due occasioni

Punti negativi: Spazio tra i sedili molto stretti, imbarco lentissimo , arrivo in ritardo. ci sembrava di stare su una compagnia low cost.

Not very pleasant

Punti positivi: At least it was a flight

Punti negativi: Noisy, no complimentary snacks nor drinks, no legroom

One hour late boarding

Punti positivi: So so

Punti negativi: But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok.

Awful airline

Punti positivi: Nothing

Punti negativi: Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again.

Did I fly two different airlines?

Punti positivi: On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency.

Punti negativi: I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers.

Punti positivi: Kindliness of crew

Punti negativi: Impossibility to by drinks or did with bank cards