|Rotta principale||Bruxelles-National a Bruxelles-National|
Punti positivi: The crew are doing amazing job and making sure we all stay safe.
Punti negativi: What could have been better is us; the travelers/passengers. We need to follow every protocol and or precess or procedure put in place by our government and the airlines. United Airline is doing great job keeping us safe while we travel.
Punti positivi: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)
Punti negativi: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !
Punti negativi: Super
Punti positivi: service in general
Punti negativi: no covid separation at seats
Punti negativi: Suoer
Punti positivi: Crew was very nice. Chocolates were very nice.
Punti negativi: Come on guys for the price of the ticked you could have served us something more than a sandwich.
Punti positivi: UP TO THE MARK I EXPECTED
Punti negativi: A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE
Punti positivi: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.
Punti negativi: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.
Punti positivi: It was wonderful
Punti negativi: Best booking app ever
Punti positivi: The crew was super nice and the seat was great
Punti negativi: For the price i got the ticket i couldn't asked for more. Thanks a Million
Punti positivi: I got there
Punti negativi: My luggage did not
Punti positivi: The seat was terrible
Punti negativi: If I had gotten my luggage at the end of the flight
Punti positivi: Curtious Crew
Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep
Punti negativi: The choices of movies
Punti positivi: Early morning flight so left on time and arrived early. Staff excellent.
Punti negativi: Seats are grim like most European carriers in coach...
Punti negativi: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.
Punti positivi: no remarks. everything fine for a short flight
Punti positivi: Very efficient.
Punti negativi: Better airflow in cabin, letting you know about meals before getting to plane.
The worst flight in 40 years of traveling
Punti positivi: Nothing
Punti negativi: Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.
Punti positivi: Smooth flying so got some sleep
Punti negativi: Clearer back-to-front boarding process
Punti positivi: The crew reacted good to the change of plane
Punti negativi: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience
Punti negativi: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems.
I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.
Punti positivi: The crew was amazing!
Punti negativi: Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed.
Punti positivi: I liked the (free) upgrade to Premium Economy.
Punti negativi: Food was ok but I recommend including a small salad with dinner.
Punti positivi: Punctuality and professionalisms were at the best
Punti negativi: All ok
Punti positivi: The crew wasn’t very friendly and there’s very little legroom.
Punti negativi: Delay of 40 minutes
Punti negativi: Not being able to choose my seat on a 500€ return flight is a joke.
Punti negativi: Flight keft 35 min kate and boarfing was very slow and disorganized
Punti positivi: Everything was good except the long layover
Punti negativi: Shorter layover
Punti negativi: This airline is borderline budget airline even in business class.
Punti positivi: Loved everything! Including the food.
Punti negativi: I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find
Punti positivi: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience
Punti positivi: It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.
Punti negativi: We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off
Punti positivi: Good seats
Punti negativi: Boarding process and Entertainment options. Availability of Snacks would also been good
Punti positivi: Flight attendants were nice
Punti negativi: Food quality
Punti positivi: All seats were very comfortable and spots where I can view everything and crew were awesome.
Punti negativi: Local travelers should be offered even water.
Punti negativi: The Florence Airport has difficulty with baggage. Had to wait for over an hour.
Punti positivi: Got us there safely
Punti negativi: Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.
Punti positivi: Great crew n comfort.
Punti negativi: Rest rooms were clean, food was adorable, good coffee, no complaints.
Punti positivi: The flight crew were amazing and had lovely gifts for our daughter
Punti negativi: the flight was late and no food or drinks were available without paying rather high prices
Punti positivi: Pretty much nothing
Punti negativi: A sealed blanket and a better customer service
Punti negativi: The app and trying to find boarding details prior.
Punti negativi: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.
Punti positivi: Not really something. It was an old cabin.
The seat was confortable and the food was ok. Some of the crew were nice others not that much.
Punti negativi: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.
Punti positivi: service and timing were great
Punti positivi: Yes
Punti negativi: Don’t loose the luggage
Punti negativi: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy
Punti negativi: Free coffee
Punti positivi: too crowded , not organised enough
Punti negativi: organisation
Punti positivi: All in time
Punti positivi: Brussels airport clearance was quite efficient
Punti negativi: Better instructions at the airport
Punti negativi: The entertainment choices needs updates and more varieties I believe.
Punti positivi: Yes
Punti negativi: Maybe the entertainment choices
Punti positivi: Seats were comfortable. Entertainment system stopped working part way through
Punti negativi: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.
Punti positivi: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.
Punti positivi: Crew and food
Punti positivi: Crew was friendly.
Punti negativi: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.
Punti positivi: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).
Punti negativi: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.