Auto a noleggio economiche a Parigi

Very dirty and smelly inside

Punti positivi: Pickup and return was fast

Punti negativi: The car was dirty inside and smelled really bad. I pointed it out at the pickup but was just brushed off. We had to leave and short on time, so I took the car anyways. It was not a pleasant drive though.

Punti negativi: Drop off at cdg was closed even thought the hours on the doors said there were 2h left. There are no indications on what to do or where to go. After finally finding an open counter I had to walk all the way back to do the car inspection. How can you post the wrong hours and not put any signage insctructions is beyond me!

Punti positivi: not too far from pick-up point

Punti negativi: Hertz rep claimed a scratch on my bumper was made by me; was on rear bumper -- I can g-tee I did not back into anything but can't g-tee that I was not hit by another car. I showed the rep the photo of the scratch as one of many, but he didn't think it was the same scratch and is trying to charge me 99 euros for a minor scratch that I didn't make. I am Disappointed in Hertz, in their business model, and in the rep at CDG.

Finding Hertz return location in Orly

Punti positivi: - Didn't take much time to drop off the car. We pulled the car over to the queue. The rental agent came to us in a minute, inspected the car, and said we were all done. He also showed us how to reach Terminal Sud, which we were flying out of. - Friendly behavior and helpful.

Punti negativi: - Better signage at the airport would have helped me find the rental location faster. The roads branched off and off and it wasn't easy to figure out which one would get me to Hertz drop-off.

Costed more than quoted

Punti positivi: It was there when we went to pick it up and the type of vehicle was what we expected.

Punti negativi: Even though we had clearly marked on our itinerary that we were going one way, we were charged an extra 400e that was not accounted for in our booking.

DIDNT HAVE CAR!! We could not get a vehicle!!!

Punti negativi: This location looked very sketchy in a bad area of Paris! We walked inside and it was essentially a gas station with a Hertz sticker in the window! The gas station attendant didn’t speak any English and was very rude to us. He was dismissive and completely unhelpful when we gave him our booking confirmation paperwork he replied in a low muttered tone in French that there was no reservation for us and that his colleague would be back at 9 (thankfully there was a gas station customer there for us who could translate). He didn’t want to help us at all and just kept telling us we had to wait until 9 (one hour later). We got there when the location opened at 8am. Now, this was a business trip for me and we had an important meeting to get to and I can’t tell you the stress it caused not having help OR THE CAR! We had the confirmation, why wasn’t the car there? Or, why couldn’t we rent literally any other car?! We realized there was no Hertz representative on site and who knows how long it might have been had we waited. I honestly didn’t want my personal information or credit card being swiped there at this point. Thankfully there was an Avis location 8 minutes walk down the road that got us into a vehicle quickly! THANK YOU AVIS! I will never use kayak to book a rental car again, or Hertz for that matter! TERRIBLE. Shut this location down!!!!