It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
A to Z on this flight was just great!
Punti negativi: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Punti negativi: "Entertainment and access to Wifi"
Punti positivi: "Overall, the staff was amazing, so as the food and cleanliness"
Punti negativi: "The space between the seats in economic seat"
Punti negativi: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Punti negativi: "Nothing much"
Punti negativi: "The seat covers looked worn and dirty. Needs an upgrade."
Punti positivi: "Amazing services and foods"
Punti negativi: "The business class seat was great"
Punti negativi: "Nothing comment."
Punti negativi: "Nothing"
Punti positivi: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Punti negativi: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Punti positivi: "I like all"
Punti negativi: "Nothing"
Punti positivi: "The food selection, there is several pre-order meal based on diet or your religion"
Punti negativi: "The seat pitch at least 33""
Punti positivi: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Punti negativi: "A little more leg room."
Punti positivi: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Punti negativi: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Punti positivi: "Crew was polite."
Punti negativi: "For such a long journey, the plane could have been nicer."
Punti positivi: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Punti negativi: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Punti positivi: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Punti positivi: "Excellent customer service, helpful staff"
Punti negativi: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Punti positivi: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Punti negativi: "No negative points"
Punti positivi: "SIA service and food is always good. The flight went by quickly which is good."
Punti negativi: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Punti positivi: "Short flight"
Punti negativi: "N/A"
Punti positivi: "My neighbor"
Punti negativi: "Fight war delayed and we got a security check upon arrival"
Punti positivi: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Punti negativi: "Nothing"
Punti positivi: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Punti negativi: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Punti negativi: "Delayed 2 hours behind schedule"
Punti positivi: "The staff were so friendly and helpful."
Punti positivi: "Staff, food and emenities great for economy class"
Punti negativi: "Inflight entertainment wasn't as extensive as in previous years."
Punti positivi: "I like everything about Singapore airline service."
Punti negativi: "Nil"
Punti positivi: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Punti positivi: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Punti negativi: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Punti positivi: "Crews were all nice, respectful and helpful!"
Punti negativi: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Punti positivi: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Punti positivi: "The service crew served us well. They are friendly and helpful"
Punti negativi: "Too many Indian movies"
Punti positivi: "Excellent"
Punti negativi: "All good"
Punti positivi: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Punti negativi: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Punti positivi: "Efficient boarding and arrival"
Punti negativi: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Punti positivi: "Service is very good."
Punti negativi: "Too warm/hot inside the cabin throughout the flight."
Punti positivi: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Punti negativi: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Punti positivi: "Upgraded to biz class, which was fantastic"
Punti negativi: "Extremely cramped flight in regular Economy."
Punti positivi: "Entertainment was great"
Punti negativi: "The food is getting worse"
Punti negativi: "cramped seats freezing cold"
Punti positivi: "Overall very good."
Punti negativi: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Punti positivi: "The staff were great, very efficient."
Punti negativi: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Punti positivi: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Punti negativi: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti positivi: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Punti negativi: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Punti negativi: "Gate change confusion unnecessary"
Punti positivi: "Evrrything"
Punti positivi: "Crew & food was amazing"
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti positivi: "Good leg room, comfortable"
Punti negativi: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Punti positivi: "Food was excellent (Emirates rep helped choose Asian veg per my need description)"
Punti negativi: "Not applicable"
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti positivi: "I like the food, history, and the people contributing to make this country so beautiful."
Punti negativi: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Punti positivi: "Comfortable seats. Fast boarding and unboarding."
Punti negativi: "Crew weren’t very nice. Was hard to get anything to drink! After lunch waited for an hour for crew to collect trays!!!! Soda finished after first half of the flight. Crew collected headphones and blankets 45 minutes before landing!!!"
Punti positivi: "Easy check in and comfortable flight. The crew are very helpful."
Punti negativi: "Boarding"
Punti negativi: "The food was very cheap, it’s not the Emirates that it used to be, especially if you fligh economy. The crew wasn’t so nice, they seem like tired and unhappy, not even a smile. If you ask for something the answer was sorry we don’t have. The wifi didn’t work properly and now you have to pay for that. My seat, 87K didn’t work, it was blocked and I couldn’t reclined. Emirates used to be very good airline but not anymore."
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti positivi: "Nothing"
Punti negativi: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti negativi: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti negativi: "The attendant at the counter gave us 2 very bad seats together but did not indicate no tray table . was no problem because on the plane we switched."
Punti negativi: "personale mediocre"
Punti negativi: "scortesia e ressa all imbarco a malpensa - alcuni del personale a bordo arreggiamento poco prfessionale"
Punti positivi: "Beautiful aircraft flight attendants speak 19 languages additional leg room fabulous entertainment"
Punti negativi: "only had jetblue as partner and when my flight had to be changed it presented a huge problem- they need more US partnerships to provide better options"
Punti positivi: "Everything, great staff! Great service.go Emirates !"
Punti negativi: "Track special food reservations I didn't get my kosher food which I double checked when booked the flight"
Punti positivi: "Loved the service. My flight was from NYC to Milan."
Punti negativi: "There was not one thing."
Punti positivi: "Great service, good meal and outstanding entertainment channels"
Punti negativi: "No critical comments to be offered"
Punti positivi: "The flight itself was fine"
Punti negativi: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
Punti positivi: "Crew is amazing. friendly. Professional. Food is great. Comfortable seating."
Punti negativi: "Inflight entertainment is a little stale. More recent movies would be great."
Punti positivi: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Punti negativi: "Boarding was too Long with to much security measures"
Punti positivi: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Punti negativi: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
Punti positivi: "Overall, Emirates is an incredible flying experience, we just got unlucky on this turn. The food is quite incredible, the entertainment bar-none the best and the amenities makes you feel like you're in business class."
Punti negativi: "The flight had an overall 3 hour delay and they completely lost our luggage upon returning from Europe and to a wedding. That's worst case scenario."
Punti positivi: "Personale di bordo"
Punti negativi: "Spazio a bordo"
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "Il personale è cortese, il cibo è abbastanza buono nel complesso è tendente al salutare, l'intrattenimento è ampio e aggiornato."
Punti negativi: "Siamo partiti con un'ora di ritardo, rispetto a tutti gli altri voli fatti su stessa tratta hanno aspettato decisamente troppo per servire la cena, mettendoci poi un'eternità, personale disorganizzato. I bagni non erano puliti e un lavabo era intasato sin dalla partenza. Causa ritardo iniziale la discesa è stata rapidissima con conseguente disagio. Atterrati abbiamo dovuto aspettare altri 15 minuti che l'aereo avesse uno spot libero."
Punti positivi: "Movie selection was good."
Punti negativi: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Punti positivi: "Great airplanes. Crew is is helpful and kind."
Punti positivi: "So great to still fly with some comfort in this day and age, especially with the awful experience flying American carriers. Great crew, very friendly."
Punti positivi: "Loved the in-flight entertainment options. The food was excellent. They managed my gluten free options with ease and everything was delicious. The attendants were extremely pleasant and helpful."
Punti negativi: "I paid for the higher wifi bandwidth, but the service was spotty and some websites/social media wouldn't load. Even some texts wouldn't send. I wish there was more legroom between the seats for such a long flight. But the value for the overseas flight was still quite good."
Punti positivi: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Punti negativi: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"
Punti positivi: "My only regret was waiting this long to try Emirates from Milan to JFK They are superior in every way possible. Service food entertainment seat comfort and room And they are price competitive No wonder American Airlines has given up on Europe and become an airline for Miami and South American they are not even in the game. Never ever ever would I fly on AA even if the ticket was 20 bucks Fly emeriates they are the best"
Punti positivi: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Punti positivi: "Wifi !!!!"
Punti negativi: "Bigger seats"
Punti positivi: "Tripulación muy atenta"
Punti negativi: "Too much A/C, feel cold."
Punti positivi: "Too crowded"
Punti negativi: "One more staff will be better"
Punti positivi: "All crews are helpful especially to parents traveling with young kid."
Punti negativi: "More variety of food would be great"
Punti positivi: "The Crew was amazing. The Seat were the best Selling point fort business class"
Punti negativi: "More space for the arm rest ans legs space"
Punti negativi: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Punti positivi: "Super comfy seat and entertainment, plus staff super nice"
Punti negativi: "Too long on boarding"
Punti positivi: "Good service/Crew food quality and choice good."
Punti negativi: "Need more choice of British TV Programmes rather than American"
Punti positivi: "Everything"
Punti negativi: "Non"
Punti positivi: "Good entertainment."
Punti negativi: "Very cramped seating."
Punti positivi: "Good leg space, friendly crew, excellent plane."
Punti negativi: "This is for ALL airlines: It takes so long to get off the plane!"
Punti positivi: "Plane was very empty so it allowed us to spread out."
Punti negativi: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Punti positivi: "Went out of their way to be helpful"
Punti positivi: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Punti negativi: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Punti positivi: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Punti positivi: "Crew were good, food was decent"
Punti negativi: "Equipment/electronics was a bit dated."
Punti positivi: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Punti negativi: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Punti positivi: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Punti negativi: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Punti positivi: "Individual service, happy and natural looking crew, comfort and company aim."
Punti positivi: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Punti positivi: "everything went smoothly, no delays, boarding was easy and quick"
Punti positivi: "All around great airline. Comfortable for super long flights and completely accommodating."
Punti positivi: "Flight attendants very nice"
Punti negativi: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Punti positivi: "Films Service"
Punti negativi: "Not enough films"
Punti positivi: "Heavenly for an airplane ride!"
Punti positivi: "see above"
Punti negativi: "see above"
Punti positivi: "Nothing"
Punti negativi: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Punti positivi: "Good, drinks, service and entertainment system."
Punti positivi: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Punti negativi: "We have no complaints."
Punti positivi: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Punti positivi: "Loved the food and entertainment."
Punti negativi: "Not enough leg room and space between the chair in front."
Punti positivi: "All"
Punti negativi: "None"
Punti positivi: "Stopover in Doha fun. The people are so friendly."
Punti positivi: "Enterment"
Punti negativi: "Crew nice alway take care customer"
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti positivi: "The flight attendants was nicer on this flight then the US to Doha flight"
Punti negativi: "Seats were not comfortable"
Punti positivi: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Punti negativi: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Punti positivi: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Punti positivi: "Comfortable seat and good service"
Punti negativi: "None"
Punti positivi: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Punti negativi: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Punti positivi: "Nice and spacious aircraft."
Punti negativi: "Some confusion on Hindu meal and vegetarian meals."
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti positivi: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Punti negativi: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Punti positivi: "The staff"
Punti negativi: "I thought the flight was fine :)"
Punti positivi: "Attentive service ready to appease any request very clean toilets"
Punti negativi: "Type of aircraft Films Selections in particular World Group not changed much since April"
Punti positivi: "Service always attentive , availability of food on demand outside scheduled meals ."
Punti negativi: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Emirates service is much better
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Free food, relatively spacious"
Punti negativi: "more food!!! REEE!!!"
Punti positivi: "The crew was very professional and courteous."
Punti positivi: "comfortable seating, friendly helpful crew, good food"
Punti negativi: "sometimes too cold sometimes too warm"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti negativi: "70’ late on a 45’ flight"
Punti negativi: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Punti negativi: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Punti positivi: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Punti positivi: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Punti negativi: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Punti negativi: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Punti positivi: "The seats aren’t the greatest"
Punti negativi: "Just the seats"
Punti negativi: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti negativi: "I missed my connection and got to Hong Kong a day late."
Punti positivi: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Punti negativi: "Two of the flight attrendants in our area were in a bad mood and it showed."
Punti negativi: "Delayed 45 mins making transfer for international flight difficult"
Punti negativi: "Terrible movie selection"
Punti positivi: "Swiss took care of arranging hotel for us and substitution flight."
Punti negativi: "Missed connection flight because of delay"
Punti negativi: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Punti negativi: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Punti positivi: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Punti negativi: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."
Punti positivi: "Not applicable."
Punti negativi: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Punti negativi: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Punti positivi: "Attendants were very courteous"
Punti negativi: "Very little leg room Seats were quite uncomfortable"
Punti negativi: "Flight was 30 minutes late which made our connection very tight."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Punti positivi: "SwissAir is the best airline ever. Modern, comfortable plane with space - excellent for long haul trips. Zurich is also a great airport in which to change planes."
Punti positivi: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Punti negativi: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Punti negativi: "Cabin temperature was a little hot"
Punti positivi: "Boarding was quick and efficient"
Punti negativi: "Nothing I can think of was bad just a regular fight."
Punti negativi: "I wasn't able to select seat before boarding"
Punti positivi: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Punti negativi: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"
Punti positivi: "I am very satisfied and I will recommended it to my friendships"
Punti positivi: "-"
Punti negativi: "- late in arrival - 2h late in departure - lost my luggage"
Punti positivi: "On time, good service, nice crew"
Punti negativi: "Tight space for legs when chair is in flat setting"
Punti positivi: "Got bumped to business class."
Punti negativi: "What's not to like about that?"
Punti positivi: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Punti negativi: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Punti positivi: "Best airline I have ever flown"
Punti negativi: "N/A"
Punti positivi: "Professional polite crew."
Punti negativi: "Seats too SMALL Food not eatable"
Punti negativi: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."
Punti negativi: "Seat in front of you tilts back and gives you NO room. Horrible!!"
Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Very comfortable overall"
Punti negativi: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Punti negativi: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Punti positivi: "Great service! Food was very good."
Punti negativi: "That boarding. People who were not in line rushed to the front when boarding started."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Food and crew from SFO to Istanbul were the best. I couldn’t have asked for better. However , arriving in Istanbul the service severely deteriorated. Had to wait a long time for a wheelchair and then was just dropped off at the gate. When I asked for assistance down the jetway I was told “it’s just a short walk”. All of the business class people gathered in a group and charged when the door opened. I was afraid but walked down"
Punti negativi: "No assistance at Istanbul airport turned my opinion of Turkish airlines. The is not my first bad experience at Istanbul with wheelchair service but thought it would be better since I flew business class this time. Movies are old and need to be updated"
Punti positivi: "Food and service in business class were splendid."
Punti negativi: "Absolutely nothing"
Punti positivi: "Istanbul Airport has good facilities and F&B options"
Punti negativi: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Punti negativi: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Punti positivi: "The flight crew was friendly and kind."
Punti negativi: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Punti positivi: "Nothing is changing, they need to make some adjustments"
Punti negativi: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Punti positivi: "The food and entertainment was good. The crew was very nice."
Punti positivi: "Airplane crew was amazingly friendly and helpful"
Punti positivi: "The Lounge at Istanbul airport is fantastic"
Punti negativi: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Punti negativi: "No space"
Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "Excellent check-in and in-flight service"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "Great food! Loved that you get a menu to choose from"
Punti negativi: "We were not asked or given the option to choose our seats on the plane."
Punti positivi: "Flight attendants need to be friendly."
Punti negativi: "I will never use Turkish airlines again."
Punti positivi: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Punti positivi: "Nothing."
Punti negativi: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Punti positivi: "friendly people. good food. top notch service"
Punti positivi: "Good food and service"
Punti positivi: "Meal,airplane"
Punti negativi: "A little turbulence"
Punti positivi: "Great attention and kindness from the attendants"
Punti negativi: "The cabin was very very hot during the flight."
Punti positivi: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Punti negativi: "It was all good(which I rarely get to say these days on any carrier)"
Punti positivi: "Good selection of entertainment, comfortable seats."
Punti positivi: "everything"
Punti negativi: "late boarding"
Punti positivi: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Punti negativi: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Punti negativi: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Punti positivi: "food is always good..crew too"
Punti negativi: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Punti negativi: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Punti positivi: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Punti negativi: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."
Punti positivi: "Good flight service. Nice STAR lounge in Milan"
Punti negativi: "On line check-in does not remember frequent flier info."
Punti positivi: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "see above"
Punti positivi: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Punti negativi: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."