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Punti positivi: The flight from Tel Aviv followed and I had to fly to Holland to continue to Beijing. I also ordered kosher food and had to pay € 30 when the site was available for free. But in the end I was not given a kosher meal from the Netherlands to Beijing.

Punti positivi: The service quality and client treatment of Ukranian Intl Air has improved a lot compared to my last trip with them.

Punti positivi: Crew very professional and provided a friendly and helpful service. Aircraft was clean and tidy. Food was to an OK standard.

Punti negativi: Frankfurt is a terrible airport to fly through, based on my last two experiences. This time the security was better but still very slow compared to other airports I use routinely. I could have easily missed the connection if I had not left the business lounge early to go to the boarding gate. I try to avoid this airport.

Punti positivi: Excellent crew service. Smaller aircraft so not as comfortable but OK for a short flight.

Punti negativi: Unfortunately, due to queue for anti-icing we were delayed.

Punti positivi: The company of the 7 year old girl in the seat in front.

Punti negativi: The late departure. Again. With no reason or meaningful excuse given. The bland and overcooked food. The lack of space for knees and shoulders even though I'm only 1m72cm.

Punti positivi: Nothing as such

Punti negativi: Air condition was very low

Punti positivi: Cheap airfares, direct flights

Punti negativi: Flight crew did not clear cabin at takeoff and landing. Tables left down, seats reclined. Did not enforce standards resulting in restricted egress in case of emergency. Allowed passengers to get up, collect thier bags from overhead compartments immediately after landing and during taxi. Clogged asiles. Poor air con during flight. Extremely cramped seating. Low budget and lax attitude. Consistently late flights On a positive note, direct nonstop flights to major destinations at good rates. You get what you pay for though.

Punti positivi: Price was really good

Punti negativi: Flight was late then I missed the my next flight and there was not any other flight till morning and I have to stay at hotel was Oman arrange it but it was to much Hassal I faced and the people who was there to pick me from air port

Punti positivi: seats are comfy fast boarding on time

Punti negativi: not enough food

Punti positivi: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed

Punti negativi: The rest of the food, all asian menus; however, the cree tried their best to feed me

Punti positivi: seats are comfy fast boarding on time

Punti negativi: not enough food

Punti positivi: Service, Food, timing, price

Punti negativi: Seats were too narrow, but problem with A380 instead of Airlines.

Punti positivi: The crew we're very nice

Punti negativi: I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good.

Punti positivi: Crew was great again.

Punti negativi: I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work.

Punti positivi: The plane was about 3/4 full, so it felt like there was extra room. It was a red-eye flight, easy to sleep and quiet.

Punti negativi: Be prepared for some pushing and shoving by the other passengers.

Punti positivi: I was finally able to have a working TV. Crew was great again.

Punti positivi: To be honest nothing

Punti negativi: Flight was canceled because of technical problem and they delayed us for arround 11 hours till next flight. Though they have arranged for hotel stay but the manegement if the icedent was so poor in communication, transportation, and Timings.

Punti positivi: I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible

Punti positivi: The seat was comfortable with enough leg room on the Exit row. The food is good.

Punti negativi: No entertainment whatsoever! Problematic for a 3.5 hour flight

Punti positivi: Airport hotel was well organized, efficient with good food

Punti negativi: Flight: - very delayed to leave with no updates - host and hostesses were very rude to both ourselves and other passengers when asked questions - ran out of chicken and veg options by the time reached the back of the plane and only had had lamb options left. Abysmal service considering a lot of Asian people don’t even eat lamb! Staff not helpful at all - sarcastically said ‘enjoy your meal’ and walked off - horrified by this remark! - freezing cold flight, when asked for a blanket they said they would give it to children first only and an hour later they still refused to give us one. Also it seemed like the louder you shouted the more likely you were to get what you want, terrible service Overall - not comfortable, small leg room, cold flight, no appropriate food options which can all be forgiven but foremost the staff were rude which is plain unacceptable. Dr P

Punti negativi: My seat (8d) would not recline and the hand rest would not go up.

Punti positivi: Planes were good with good leg room

Punti negativi: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.

Punti negativi: My Baggiage is extremely damaged which is so disgusting and there is no way to report it

Punti positivi: Well, it got me from Point A to Point B I guess

Punti negativi: You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts

Punti positivi: Service is amazing. Food is even tasty did airline food. Staff is super polite and courteous.

Punti negativi: Economy seats are less than desirable. I’m alarmist positive I booked premium economy in kayak. Never checked my booking and notice economy later. Could have gotten the same price for premium economy elsewhere. Super pissed

Punti positivi: Direct flight. That’s it.

Punti negativi: Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)

Punti negativi: Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat.

Punti positivi: Ground crew very responsive to needs

Punti negativi: non existing beverage service on a two and one half hour flight :(

Punti positivi: Excellent service with attention to detail

Punti negativi: lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection

Punti positivi: Food was good, and the crew were very patient and polite - went out of their way to make us comfortable.

Punti negativi: The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?

Punti positivi: Staff, service,

Punti negativi: Legroom, seat comfort, very long flight

Punti positivi: Food was good

Punti negativi: The flight took off late more than an hour

Punti negativi: Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily.

Punti positivi: The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled.

Punti negativi: This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu.

Punti positivi: Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip.

Punti negativi: lost baggage

Punti negativi: Had to pay for baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.

Punti negativi: Prompt departure. Polite service. Timely updates form the captain.

Punti negativi: Had to pay for check-in baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.

Punti positivi: Nice new planes out of NYC. Professional crew. On time. Ok food for an airline. Second leg to Palermo was delayed slightly but no big deal. All around a great experience.

Punti positivi: Staff, food and service Dubai to Islamabad

Punti negativi: Arrogant staff on Houston to Dibai

Punti positivi: Nice and clean flight good crew

Punti negativi: Nothing as such

Punti positivi: People and manager from emirates

Punti negativi: Kayak, didn’t tell me about India visa for us citizens, we had to change my flight to Dubai and lost Dubai to India ticket

Punti negativi: Nothing as such

Punti positivi: Really good flight. Clean,on time, efficient. Early arrival even

Punti positivi: Very friendly, without being intrusive. Responsive and happy.

Punti negativi: The plane from Milan to Zurich was wonderful, light airy and felt like a new plane.

Punti positivi: The staff was nice

Punti negativi: The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat.

Punti negativi: One hour delay. Last minute change of seats.

Punti positivi: Food, entertainment system were very good

Punti positivi: Requested for a aisle seat. Done without any issue. Very good food.

Punti negativi: Airport in Istanbul

Punti positivi: Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time.

Punti positivi: The # of movies.

Punti negativi: I sat next to 2 children. It smelled like baby poo off and on for the whole flight. There are no individual AC so the entire plane was on one temp which was stuffy and smelly at times. If some one passed gas, you could for sure smell it. I told the flight attendant and they agreed before I could describe so it wasn’t just me.

Punti positivi: So if you exceed 10KG by 100grams they will charge you as separate luggage. In my case I was 1 KG more so I paid 66 Eurosbor I won't board. Which was 20 minutes before take off. So I paid.

Punti negativi: They weren’t any chargers there

Punti negativi: The flight was cancelled without firther notifications. I called UIF office 7 times and finally one of the reps was able to give me full information and reschedule my flight with other airlanes. In the airport I saw a bunch of people who came for their flight... which was cancelled. I received email about cancellation after I spoke with UIF reps. Never will reccomend or use this airline again

Punti negativi: Never got to this flight. Previous legs were delayed so we arrived late and were denied boarding. No compensation and no alternative offered. Had to buy train tickets. Completely disappointed

Punti positivi: The entertainment kept the kids happy

Punti negativi: The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm

Punti negativi: No separate boarding line for business class passengers; Staff was clueless in muscat airport and theee was no priority boarding for business class passengers

Punti positivi: The company of the 7 year old girl in the seat in front.

Punti negativi: The late departure. Again. With no reason or meaningful excuse given. The bland and overcooked food. The lack of space for knees and shoulders even though I'm only 1m72cm.

Punti positivi: The entertainment kept the kids happy

Punti negativi: The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm Our luggage came out damaged and the airline would accept no liability

Punti positivi: seats are comfy fast boarding on time

Punti negativi: not enough food

Punti negativi: Where are my bags ? So my bag was on the flight but it’s been 2 hours and no bag ? Talk about ruining the whole travel experience because after a 16 hour flights your bag isn’t here and no one seems to know what happened . So they have you waiting 2 hours diiddling yourself and no one has any information . Go China southern yeah ! NOT

Punti positivi: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed

Punti negativi: The rest of the food, all asian menus; however, the cree tried their best to feed me

Punti positivi: short (14 hours) flight. food is okay as airplane food. seats are pretty big.

Punti negativi: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds.

Punti negativi: Never got to this flight. Previous legs were delayed so we arrived late and were denied boarding. No compensation and no alternative offered. Had to buy train tickets. Completely disappointed

Punti negativi: ח

Punti positivi: So if you exceed 10KG by 100grams they will charge you as separate luggage. In my case I was 1 KG more so I paid 66 Eurosbor I won't board. Which was 20 minutes before take off. So I paid.

Punti positivi: The flight from Tel Aviv followed and I had to fly to Holland to continue to Beijing. I also ordered kosher food and had to pay € 30 when the site was available for free. But in the end I was not given a kosher meal from the Netherlands to Beijing.

Punti negativi: Delay

Punti positivi: Same as my first flight

Punti negativi: Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok.

Punti positivi: Nothing

Punti negativi: Seems like airchina have no experience in aviation business

Punti positivi: The crew we're very nice

Punti negativi: I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good.

Punti positivi: The seat was comfortable with enough leg room on the Exit row. The food is good.

Punti negativi: No entertainment whatsoever! Problematic for a 3.5 hour flight

Punti negativi: The hostess was rude when I asked a question. Took 2 hours to serve dinner and then didn't serve coffe or tea.

Punti positivi: Nice and friendly flight attendants , great food and service

Punti negativi: Nothing to say

Punti positivi: Check in service was good and time was fair Also when interring to the plane, good reception and crew welcoming the passengers

Punti negativi: No one helps on weighing the luggage’s specially with families as they have more luggage Also one of the crew was upset and was serving people unhappy