Trova voli low cost per Malesia

Punti positivi: Exceptional crew, as expected

Punti negativi: Terrible customer service at the boarding gate. Plane was listed on time but we did not board until an hour after our scheduled departure time. We were not informed whether the flight was delayed or given an explanation for why we did not leave on time. There was no announcement and the gate team did not give any explanation to what was going on. Unexceptionable service. Very disappointed

Punti positivi: Crew is extremely friendly

Punti positivi: Smooth

Punti negativi: All was well

Punti negativi: I was unable to make this trip. I was also unable to cancel or get any kind of refund. Therefore, I was forced to waste the entire business class fare. Thanks.

Punti positivi: Confort and kindness

Punti negativi: It was too cold

Punti positivi: Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo

Punti positivi: Loved the smooth ride.

Punti negativi: Bathroom was pretty nasty

Punti positivi: Pleasant crew. Appropriate and efficiently served snack.

Punti negativi: Boarding and disembarkation were slow.

Punti positivi: Everything perfect and arrive to destination on perfect time.

Punti negativi: All positive.

Punti negativi: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Punti positivi: Muslim food

Punti negativi: When its rain we shouldn’t walk to the air plain

Punti positivi: The plane size & comfort was excellent. The staff were very friendly

Punti negativi: N/A

Punti negativi: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Punti positivi: Almost everything, especially the crew.

Punti negativi: Don’t feel like anything should be better to be honest

Punti positivi: Confort and kindness

Punti negativi: It was too cold

Punti positivi: Friendly quality staff, good aircraft.

Punti positivi: Crew on airport at baggage is not helpful at Mumbai airport very poor

Punti negativi: Good Guidance Proper behavior from airport crew

Punti positivi: I was upgraded to business class

Punti positivi: Great seat with extra legroom, very attentive cabin crew.

Punti negativi: Boarding

Punti positivi: Comfort

Punti negativi: Internet

Punti negativi: Bigger seats the new ones are way to narrow

Punti negativi: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Punti negativi: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Punti positivi: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Punti negativi: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Punti positivi: Seat was not super comfortable. Crew was excellent.

Punti negativi: There was no online checkin or any ability to choose seats on your app.

Punti negativi: More entertainment and food options. Service not in line with price charged for the flight

Punti positivi: Crew was great. Apartment class was great!

Punti negativi: Don't put on the airport board that the plane is boarding when it is not

Punti negativi: The pancake was not cooked enough couldn’t eat it

Punti positivi: No and no.

Punti negativi: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.

Punti negativi: A refund. I tried to cancel but.they would not let me.

Punti negativi: I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!

Punti positivi: Snacks

Punti negativi: 2h late!

Punti positivi: Great crew.

Punti positivi: Plane was clean

Punti negativi: Food could be better!

Punti positivi: everything was fine. uneventful

Punti negativi: Food

Punti positivi: Crew was amazing. Service is top notch. You get to eat whatever you want whenever you want (no fixed time for menu serving).

Punti negativi: The in flight internet should be of better value for business travelers. Emirates offers full flight connection for business and first class.

Punti positivi: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Punti negativi: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Punti positivi: Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines.

Punti negativi: Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback.

Punti positivi: Not satisfied

Punti negativi: Need improvements

Punti negativi: Missing a bag , longer wait time at Abu Dhabi

Punti negativi: In terms of comfort, Etihad offers a good level!

Punti negativi: The Seats were really old and no new movies

Punti positivi: yes to both.

Punti negativi: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.

Punti negativi: In terms of comfort, Etihad offers a good level!

Punti positivi: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Punti negativi: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Punti negativi: Sure

Punti negativi: More entertainment and food options. Service not in line with price charged for the flight

Punti positivi: The crew was very good.

Punti negativi: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Punti positivi: Crew was great. Apartment class was great!

Punti negativi: Don't put on the airport board that the plane is boarding when it is not

Punti positivi: Nothing

Punti negativi: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Punti positivi: Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines.

Punti negativi: Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback.

Punti positivi: The seat. The BC lounge , the A380 BC. The food the service all ex excellent !

Punti negativi: The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all

Punti negativi: Missing a bag , longer wait time at Abu Dhabi

Punti positivi: Everything

Punti negativi: The Seats were really old and no new movies

Punti positivi: Crew were responsive. 787 has more legroom & better recliner, window shading was amazing

Punti negativi: Vegetarian food quality needs improvement

Punti positivi: crew was amazing

Punti negativi: no traveller pack, toothpaste, etc. seats too tight.

Punti negativi: Sure

Punti positivi: Ok

Punti negativi: Comfortable

Punti positivi: yes to both.

Punti negativi: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.

Punti negativi: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Punti positivi: Crew members were very helpful and pleasant. The food was excellent and nicely served.

Punti negativi: The lie flat seats were narrow and not very comfortable.

Punti positivi: crew was amazing

Punti negativi: no traveller pack, toothpaste, etc. seats too tight.

Punti negativi: Sure

Punti positivi: Good crew that did a fine job in accommodating economy customers during a two hour delay.

Punti negativi: No seat back entertainment, but this is perfectly fine considering it was an Airbus A320 on a 3 hour red-eye flight.

Punti negativi: Entertaintmebt was poor, and quality of screen was bad

Punti negativi: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Punti positivi: The crew was very good.

Punti negativi: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Punti positivi: N/A

Punti negativi: Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge.

Punti positivi: comfortable

Punti negativi: 1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again.

Punti positivi: It’s OK

Punti negativi: Need improvements

Punti positivi: Nothing

Punti negativi: Everything!

Punti positivi: Not satisfied

Punti negativi: Need improvements

Punti negativi: Off boarding in Abu Dhabi

Punti negativi: They lost my suitcase

Punti positivi: Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service.

Punti negativi: The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience.

Punti positivi: Nothing

Punti negativi: Staff with bad attitude and willingness to help...

Punti positivi: The entertainment was nice!

Punti negativi: The seats were not comfortable