Puntualità, professionalità e cortesia
The crew members are very kind and their respond was so fast.
Punti positivi: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Punti positivi: "Seat comfortable"
Punti positivi: "Clean and comfort"
Punti positivi: "Crew and seats were good"
Punti negativi: "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
Punti negativi: "Loved it"
Punti positivi: "Very nice trip"
Punti negativi: "Clean the restroom more often"
Punti positivi: "The flight was comfortable and service was good"
Punti negativi: "In flight entertainment movies were limited"
Punti negativi: "Inconsistent entertainment system"
Punti positivi: "Not long waiting for the flight."
Punti negativi: "Flight was delayed a bit."
Punti positivi: "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
Punti negativi: "Their food"
Punti negativi: "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
Punti negativi: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Punti positivi: "The crew was great."
Punti negativi: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Punti positivi: "Service"
Punti positivi: "Everything"
Punti positivi: "Leg room Food Flight attendants. They were attentive."
Punti positivi: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
Punti positivi: "bring you anything you need. so helpful."
Punti positivi: "Thank you very much. Im so Happy"
Punti positivi: "Clean airplane and ver polite crew."
Punti negativi: "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
Punti negativi: "Cibo da migliorare, pochi film e non recenti."
Punti positivi: "it was not crowded"
Punti negativi: "plane is old my luggage was left behind in souel"
Punti positivi: "Everyone was so pleasant and helpful."
Punti negativi: "More leg room is needed!"
Punti positivi: "Boarding was made easy by my status"
Punti negativi: "Seats weren't comfortable. Crew were rude."
Punti positivi: "They gave an actual snack, yay!"
Punti positivi: "The crew performance"
Punti negativi: "15 minute delay"
Punti positivi: "Korean Air eventually returned my money"
Punti negativi: "What I booked was changed to an impossible connection, 6 hour layover. Ultimately had to cancel reservation and rebook an alternative not through Kayak"
Punti positivi: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Punti positivi: "The service and food is good"
Punti negativi: "I did not like the fact that Korean Air's policy is to have the air temperature set at 24 Celsius. Who does that? Even in our homes, nobody has their temperature set so high, even in the cold weather months. It is ridiculous!!"
Punti positivi: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Punti negativi: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Punti positivi: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Punti negativi: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Punti positivi: "Just about everything"
Punti negativi: "I."
Punti positivi: "Clean rest rooms Friendly attendants comfortable leg room"
Punti negativi: "Very limited entertainment options for such a long flight, IAD to Seoul"
Punti positivi: "The food"
Punti negativi: "Economy seating was tight"
Punti positivi: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Punti positivi: "The crew were excellent."
Punti negativi: "I would have liked to have had a wider selection of movies. I would also have liked to have a hard copy menu to look at prior to meals, as unfortunately I couldn't always understand the crew, even though they were fantastic. With a little more detail I could have determined whether something was spicy or not."
Punti positivi: "The entertainment was great ,and the food"
Punti negativi: "Waiting on long line to use bathroom"
Punti positivi: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Punti negativi: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Punti positivi: "Service was nice and speedy"
Punti negativi: "Seat was stiff"
Punti positivi: "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
Punti negativi: "Turbulence!!!!! Keep thinking the wings will fall off. Lol"
Punti negativi: "they don't know what is customer service just they know what is RUDE mean.."
Punti positivi: "The flight was on time and the food was acceptable."
Punti negativi: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
Punti positivi: "GOOD SERVICE."
Punti positivi: "the stewardess were nice food could have been a little bit better, but it was a snackish lunch anyways, so no complaints media on board were a good selection was almost late for boarding due to long lines and transportation, so the crew was super nice and let me rush in. did avoid the traffic getting in, which was nice"
Punti negativi: "major turbulence right before landing, made the airplane shake and dip like a roller coaster. i usually am okay with turbulence, but the winds were strong that day"
Punti positivi: "Everything!"
Punti positivi: "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
Punti negativi: "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."
Punti positivi: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Punti negativi: "Can't think of one think that I didn't like."