Trova voli economici per la Cina

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "N/A"

Punti positivi: "Delay was for 30 min"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position."

Punti negativi: "A little more leg room would be great"

Punti positivi: "Very short flight so pretty standard."
Punti negativi: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."

Punti negativi: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Arrived on time"

Punti positivi: "Very friendly, without being intrusive. Responsive and happy."
Punti negativi: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."

Punti positivi: "This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate."
Punti negativi: "The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Food and drink service were excellent and big choice of entertainment"
Punti negativi: "seat row spacing in economy was too tight for a 10+ hour flight"

Punti positivi: "Very attentive staff, good food and drinks."
Punti negativi: "We paid for upgraded seats that were still very tight."

Punti positivi: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Punti negativi: "I travel a least 5 times a year and Kayak is always my option."

Punti positivi: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Punti negativi: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."

Punti positivi: "Class staff"
Punti negativi: "Bit of a delay"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Crew was nice."
Punti negativi: "TV's did not work. Food was lousy."

Punti positivi: "On time and good service!"

Punti positivi: "Food.confort.pillows."

Punti positivi: "Amazing staff .."

Punti positivi: "on time performance; friendly flight attendants"
Punti negativi: "bought a seat reservation in premium economy and was the last group to board. No extra leg room in "premium" economy."

Punti positivi: "Excelente"
Punti negativi: "Excelente"

Punti positivi: "Nothing."
Punti negativi: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."

Punti positivi: "on time and got us there on time."
Punti negativi: "untrained staff waking people up no flexibility with ordering GF dinner late"

Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"

Punti positivi: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Punti negativi: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."

Punti positivi: "It was a good short flight, with good service"

Punti negativi: "There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet."

Punti negativi: "1 hr 50'' delay"

Punti positivi: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."

Punti positivi: "Entertainment options were pretty good."
Punti negativi: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."

Punti positivi: "Getting off the plane after 11 hours of turturous discomfort."
Punti negativi: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"

Punti negativi: "Major delay"

Punti negativi: "You charge the ticket and my reservation wasn't there!!"

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Punti negativi: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."

Punti positivi: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Punti negativi: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"

Punti positivi: "Everything"

Punti positivi: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"

Punti negativi: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."

Punti positivi: "Brand new plane, with ultra modern seating. We had a lot of room."
Punti negativi: "We sat in the plane for 40 minutes before takeoff"

Punti negativi: "Ritardo di 1/2 ora"

Punti positivi: "I was amazed to get a sandwich on such a short flight!"

Punti positivi: "Entertainment and food were excellent, and the crew was pleasant and helpful. The small extras were delightful - i.e. warm cloths at the end of the flight! Overall, I think Swiss is a very good airline."
Punti negativi: "On a long flight like this, the seating is still too cramped. We are not large people, and nine hours in those seats is difficult, even with considerate 'neighbors'. The seats are just too close together. This is an airport comment - Deboarding to a bus, then a walk to the train/tram, then security, then another walk to the gate - we barely made our connecting international flight."

Punti positivi: "Lots of snack service and real dinner's! So much yummm"
Punti negativi: "Boarding was kinda weird and confusing."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "The most amazing service, good food and great steward"

Punti negativi: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti negativi: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "The multiple gate changes & technical delay caused us to miss our connection to Boston"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti positivi: "Crew was OK, seat was comfortable"
Punti negativi: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"

Punti positivi: "Great crew"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Punti negativi: "Food"

Punti negativi: "Voli in ritardo"

Punti positivi: "Too cramped for a 10 hour flight"
Punti negativi: "Same as above"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Punti negativi: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."

Punti negativi: "Troppo freddo"

Punti positivi: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Punti negativi: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Punti positivi: "Boarding process and email updates."
Punti negativi: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."

Punti positivi: "Nothing positive to report...NOTHING!!"
Punti negativi: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Crew"
Punti negativi: "N/A"

Punti positivi: "Efficient boarding process"
Punti negativi: "Only got a cookie for food"

Punti positivi: "nice crew!"
Punti negativi: "Seat hardly reclines at all."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Horrible customer service"

Punti negativi: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Cabin service and crew excelent"
Punti negativi: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti negativi: "Nothing"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti negativi: "FLight delayed causing connection lost. Had to take another flight to Milan and then drive the car to Genoa."

Punti negativi: "Flight from Milan delayed of 1 h . Missed connection have been rebooked to a new flight with crappy seat"

Punti positivi: "Good service, lacking entertainment but it was a 3 hr flight so that's OK. friendly crew and clean."

Punti negativi: "Over the past year the cabin crews are not quite up to Aeroflot customary standards. The young ones seem to have not been trained well enough and seem tentative and not so enthusiastic, especially when the whole crew is working meals. The rest, however, are very professional and exude confidence."

Punti positivi: "Food"
Punti negativi: "Cleaning"

Punti positivi: "Air crew was super and seats comfortable"
Punti negativi: "Everything was super thank you"

Punti negativi: "The organisation of the flight"

Punti positivi: "Customer service as usual very poor."
Punti negativi: "Sometimes smile at least and pay attention to passengers."

Punti positivi: "Crew was great"
Punti negativi: "They lost my luggage and zero leg room for economy seating for anyone over 5’10"

Punti negativi: "Add entertainment Seat comfort"

Punti positivi: "Il personale molto gentile"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti negativi: "The luggage was left behind. After waiting fir a very long time fir the luggage, was informed it was not on the plane to Israel causing missing a train schedule. Many hours extra traveling due to this problem plus no belongings. Very frustrated"

Punti negativi: "Non arrivare bagaglio.. giorno dopo dovuto chiamare io a Mosca per sapere del bagaglio..perché Bologna non sapere niente.... e dovuto ritornare a prendere con ulteriori spese per viaggio Bologna e ritorno.."

Punti positivi: "Comfort in aereo"
Punti negativi: "Camminare 40 minuti pulman per sbarco da volo Minsk.. Mosca.."

Punti positivi: "Sedute piccole e molto scomode"

Punti positivi: "Sedute molto comode, cibo molto buono"

Punti positivi: "Direct flight"

Punti positivi: "Crew was nice and helpful."
Punti negativi: "They sent me an email to check in online, so I did checked in one day previous to my flight but it is a waste of time because you still need to make a huge line to check in again and get the printed boarding pass."

Punti positivi: "Nothing"
Punti negativi: "The service and general help of the airport staff."

Punti negativi: "Late,uncomfy seats,crews were not able even to smile"

Punti negativi: "Very rude staff checking in the bags. My bag got lost, so here I am in Romania, on vacation without any clothes and toiletries."

Punti positivi: "Everything is good"

Punti negativi: "The flight from jfk to Moscow was delayed by 2h and the connection was lost in Moscow to Bucharest!! We had to stay in the airport 5h to fly to Viena and from Viena to Bucharest! They changed the flights while I was in the plane with no confirmation of the changes! KAYAK! I WILL NEVER BOOK FLIGHTS FROM YOUR WEBSITE I WILL NEVER USE YOU AGAIN! I was a very good client of you guys " you can check my name""

Punti positivi: "Nulla"
Punti negativi: "Famiglia composta da Babbo e Mamma e bambina di 3 anni, ritardo di 3 ore alla partenza e 12 allo scalo di Mosca. Ci è stato detto in Giappone che ci avrebbero dato un hotel per la notte a Mosca (un diritto per ritardi oltre le 6 ore) e dunque imbarchiamo il passeggino della bambina, arrivati a Mosca di albergo neanche l’ombra. Chiedermo immediatamente il rimborso!"

Punti positivi: "5 star"

Punti positivi: "Flight was ok."
Punti negativi: "But too much delayed! Least 2.5 hours, as usual! they lost my bag. I received it in 4 days and spent $150 for take my bag! This is rediculous! Aeroflot didn't even reply my emails!"

Punti positivi: "food. staff"
Punti negativi: "none"

Punti positivi: "Better than the average US Airlines that I have traveled on. They crew were great and very efficient! Pleasantly suprised and will use them again. Suprised about having two hot meals of lunch and dinner about 5 hours apart from each other. Good above average"
Punti negativi: "Crew! Entertainment! Dozens of movies to choose from"

Punti positivi: "I got three seats to myself! I went to sleep and no one bothered me! There were blankets!"
Punti negativi: "No food."

Punti negativi: "food"

Punti positivi: "From Athens to Moscow, the crew was very nice and friendly. I was happy we had a meal served and allowed wine. Boarding was easy and smooth. I appreciated having connection to charge my phone."
Punti negativi: "The space was small which is fine for a 4 hour flight."

Punti negativi: "AIroflot is a very cheap airline. I'll try to avoid flying with them again"

Punti positivi: "Liked very little of this flight."
Punti negativi: "Tight legroom. I'm. It that tall (5'10") but seems like they squish you in. Food was frozen still, left late from wash D.C. Crew was somber. My connection was delayed an extra four hours on top of my 2 hour layover! Moscow airport has NO AC and was crazy hot in aug! No place to sit. I wouldn't fly Aeroflot again if you paid me."

Punti positivi: "Price, punctuality"
Punti negativi: "Boarding gates at Moscow are ridiculous, and no priority boarding for biz or SkyTeam"

Punti positivi: "Price, punctuality, comfort on board (new business seat on A777)."

Punti positivi: "Punctuality."
Punti negativi: "Old fashioned business class on this A330, no full recline, entertainment not working, price similar to European competitors. Luggage arrived 2 days later."

Punti negativi: "No priority lane for boarding."

Punti positivi: "Crew was good"
Punti negativi: "Flight was delayed, estimates takeoff and boarding times were off actual times, no advertised meals to purchase on board."

Punti positivi: "Nothing"
Punti negativi: "Maybe 300 people had to wait while one person looked at passports in cramped conditions. And this was just to transfer planes! And then security again! People most likely missed connecting flights"

Punti positivi: "Everything"
Punti negativi: "The takeoff and landing was very shaky. I've never experienced it this way."

Punti positivi: "Didn't take even 10 minutes between the landing and the opening of the aircraft door – really quick."
Punti negativi: "The boarding was 25 min delayed."

Punti positivi: "The Russian hospitality, the food, the route of the flight, the 3D airplane tracker."
Punti negativi: "n/a"

Punti positivi: "Comfort, staff, prezzo, breve attesa tra i voli"
Punti negativi: "Imbarco senza priority lane, sia per Skyteam priority, sia per business class."

Punti positivi: "Comfort, staff, prezzo"
Punti negativi: "Imbarco senza priority lane, sia per Skyteam priority, sia per business class. Viene offerto sistema di intrattenimento portatile invece che fisso."

Punti positivi: "It was comfortable and good was ok, but the attendant refused to bring me coffee, and brought tea to others who asked them in russian"
Punti negativi: "Staff were rude and expected me to speak Russian. When I couldn't and replied in English, they made inappropriate comments, as I was mocking them or something. I'm not Russian, for real! Will never choose this airline again"

Punti positivi: "Aeroflot has free lunch and drinks including wine"

Punti positivi: "Anytime I wanted a drink of orange juice they accommodated me."

Punti negativi: "My suitcase was left behind in Moscow. Will call to pick it up or deliver it in 1-2 days"

Punti positivi: "They served snacks even on a short flight. Everyone was very nice and spoke good English."

Punti positivi: "Timely boarding/departure/landing. Service and food were of good quality."
Punti negativi: "No entertainment"

Punti positivi: "Besides delay, captain tried to recover time."
Punti negativi: "Presented TK card, recorded LH card 1 hour delay"

Punti positivi: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
Punti negativi: "N/A"

Punti negativi: "- Leave in time - Working onboard entertainment system"

Punti positivi: "Personale gentilissimo!"

Punti positivi: "Crew great."
Punti negativi: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."

Punti negativi: "Il bagaglio è arrivato con volo successivo"

Punti positivi: "Everything! I never knew that Finnair was such a great airline."
Punti negativi: "Honestly, nothing could have been better."

Punti negativi: "Un'ora di ritardo causa tecnica PC. Poi un bagaglio non consegnato all’arrivo a Roma. Una perdita del tempo perché dovevo aspettare che tutti i bagagli siano usciti prima di andare a compilare un modulo per il bagaglio non arrivato."

Punti positivi: "There was room available."
Punti negativi: "This was not business class!"

Punti positivi: "I got to my destination"
Punti negativi: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Punti negativi: "Unwashed pillow and blankets, stains on the pillow"

Punti positivi: "The airplane is great. So much leg space!"

Punti positivi: "Express customs and immigration for connective flights with individual passes!"
Punti negativi: "Total disaster. Back up lines at AA JFK . Staff at a loss, equipment ? Shortage of bins, no supervisors , ... deliberate chatting and slowing down upon manually going through majority of carry on."

Punti positivi: "Airplane was nice."
Punti negativi: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."

Punti positivi: "Great service, staff and punctuality"
Punti negativi: "The food was soggy and overheated"

Punti positivi: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Punti negativi: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."

Punti positivi: "We didn't make it to Helsinki so I can't say anything good!"
Punti negativi: "Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!"

Punti positivi: "I made it home safe."
Punti negativi: "Poor boarding, delay caused us to miss connecting flight, new flight plan did not have enough time to pass though customers, bag not delivered to final destination. In office now trying to locate."

Punti negativi: "Toilets were gross."

Punti negativi: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("

Punti positivi: "The Finnair representatives at the airport were incredibly nice and helpful."
Punti negativi: "I never made it on the flight because I booked through airfare.com which gives no warning or notices that passports need to be valid for three months after a flight to France. I ended up spending hours on the phone with them constantly being yelled at by their customer service reps."

Punti positivi: "Finnair is great when nothing goes wrong..."
Punti negativi: "... but a disaster when things go wrong. Too many pilots "sick" on new year day so our HEL-SIN flight was cancelled. We spent three hours at the airport queueing and only getting a hotel. No alternative flight. We spent an hour waiting on line at their call center (no local numbers, only one Finland number) and got rebooked on a super tight HEL-FRA-LHR-SIN connectiob, which we barely made as the connection times were so short. Plus they messed up the checkin so we got denied boarding in Frankfurt and lost our suitcases. Perfect storm... we will NEVER take this airline again. Totally understaffed and I competent. Fly a major airline and pay a little more to avoid things like this..."

Punti positivi: "Nicest plane I've been on. Boeing for life."

Punti negativi: "It is too hard to carry stuff on the stairs at the airports"

Punti positivi: "Boarding was easy"
Punti negativi: "Drinks were for an additional charge"

Punti positivi: "The good"

Punti negativi: "No space on the aircraft. It was very cold the entire flight. Staff wasn't responsive to ewquests"

Punti positivi: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Punti negativi: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."

Punti positivi: "fast boarding"
Punti negativi: "rude crew- the crew was impolite to all passengers."

Punti negativi: "The meal made me sick."

Punti positivi: "Seats larger and more comfortablethan 3xpected."
Punti negativi: "Food and drink overpriced."

Punti positivi: "Liked seat size and spacing on the Airbus - better than American 777"

Punti positivi: "The flight came on time and arrived in Chicago on time. The crew were friendly."
Punti negativi: "The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options."

Punti positivi: "Airbus 350, quiet and smooth. Wifi, booking a taxi on board and being met on arrival. Good seats in business."
Punti negativi: "Bag collection was chaos and took too long, it's not such a busy airport"

Punti negativi: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."

Punti positivi: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"

Punti positivi: "The Iberia plane had a new interior, and possibly was a new plane. The new thinner padding on plane seats was not a problem at all. The crew was friendly and let me switch to a different seat that had an empty one beside it so I could stretch out more. A great flight."
Punti negativi: "I liked everything. They exceeded my expectations."

Punti positivi: "The crew were lovely, as were the people checking us in at the airport!"
Punti negativi: "We waited 3 hours to fix a water problem on the tarmack and were seated in the middle of a large group of school kids. Would have been happier without those 2 elements."

Punti positivi: "Great flight and nice people"
Punti negativi: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."

Punti negativi: "American Airlines charged me 100.00 dollars for 1 extra luggage, ridiculous! !!!! Also we took off 1 hour late without any notice..... Flight to Europe with AA sucks..."

Punti positivi: "Good airplane, big and clean. Very punctual ."
Punti negativi: "Not food just a very small drink"

Punti positivi: "I've got a lot of attention to my needs with some health issues. Thank you very much."

Punti positivi: "Updated gate changes sent to phone was a life saver!"

Punti positivi: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Punti negativi: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."

Punti negativi: "Smooth flight Arrived early."

Punti positivi: "The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep."
Punti negativi: "The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway."

Punti positivi: "Checking and boarding was lighting fast"
Punti negativi: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"

Punti positivi: "I was not well and at the check in the lady was kind to change my seat ..."
Punti negativi: "I order a special meal ....no meal for me on the plan ."

Punti positivi: "it was fine"

Punti negativi: "Hi -- the flight was fine. A bit of turbulence and rocky but it was raining so it's understandable. The crew was nice, professional. The plan was actually delayed 1.5 hours. They sent a text message at 7:15 apparently but my phone was not on so I understand not receiving it. I also left for the airport around 7:15. I also received an email from Kayak at 7 am that said there was no delay so I didn't check to see if there would be any others. I never received an email from Kayak about the delay. I would just suggest making sure all the alerts I get are correct. I also receieved an email to check in 72 hours before the flight but it wouldn't let me on Finnair.com Maybe I was supposed to go to Open Skies. Thanks! Melodie"

Punti positivi: "Arrived on time. Smooth flight."
Punti negativi: "Nothing really."

Punti negativi: "SAS had simply cancelled the flight and is effectively unreachable for the refund."

Punti positivi: "The Crew was great. Friendly and attentive."
Punti negativi: "Very small seat. Had a big person next to me and was quite uncomfortable"

Punti negativi: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"

Punti positivi: "Row of seats to myself. Free coffee."
Punti negativi: "Coffee refill."

Punti positivi: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help."
Punti negativi: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight."

Punti negativi: "The food especially the second meal or snack."

Punti positivi: "On time. Arrive early. Smooth flight and landing."
Punti negativi: "More meal options. Only chicken for dinner. I’m vegetarian."

Punti positivi: "Fast and efficient!"

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti positivi: "Food was the best airline food!"

Punti positivi: "Crew very friendly and helpful."
Punti negativi: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."

Punti negativi: "More free meal choices"

Punti positivi: "Nice crew"
Punti negativi: "There was three hour delay Boarding was chaotic and very bad organizedMain course was good, but poor snack Entertainment program very poor"

Punti positivi: "Food was good and entertainment system was full of plenty of options to help pass the time"
Punti negativi: "Seat got hard and so little leg room."

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti negativi: ""sporty" landing in Washington :)"

Punti negativi: "The flight was cancelled without explanation"

Punti positivi: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Punti positivi: "The crew were fine and the boarding was efficient."
Punti negativi: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."

Punti positivi: "On time"
Punti negativi: "Nothing"

Punti positivi: "tutto"

Punti positivi: "Guess what, we took off and arrived on time!"
Punti negativi: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"

Punti negativi: "There was no food or entertainment offered."

Punti negativi: "40 minute delay No food on a three-hour flight, first European airline to implement the same policy that US airlines have used for domestic US flights"

Punti negativi: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"

Punti positivi: "Good movies and food good. Seats wide enough and mostly enough bathrooms."

Punti negativi: "late. support afterwards was awful."

Punti positivi: "The food."
Punti negativi: "The seat are so narrow"

Punti positivi: "on time polite staff comfortable flights with free coffee"
Punti negativi: "charging for bags"

Punti negativi: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."

Punti positivi: "premium economy"
Punti negativi: "nothing, it was great!"

Punti positivi: "premium economy"
Punti negativi: "nothing, it was great!"

Punti negativi: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"

Punti positivi: "Good boarding, crew nice and professional, lots of entertainment choices, plenty of bathrooms. Overall a very good flight."
Punti negativi: "No opportunity to rest on flight back home and wine a bit expensive for a European flight."

Punti positivi: "I am vegetarian with no egg fish or meat. I didn't get any choices"

Punti positivi: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Punti negativi: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."

Punti positivi: "Quick flight"
Punti negativi: "1 hour delays and 70 euro bag fee"

Punti positivi: "The crew was friendly. There were many empty seats so I had a row to myself."
Punti negativi: "Being jolted by turbulence and turbulence while landing. Boarding in Thessaloniki was a little uncomfortable as we had to stand in a hot bus with no circulation on the tarmac while waiting for all passengers to board."

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti positivi: "Quality of service and equipment"

Punti negativi: "Missed connection was re-routed by United directly to FRA"

Punti positivi: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."

Punti negativi: "Food"

Punti negativi: "Bag drop line was over 45 min. Only 2 attendants. Flight was late taking off. Baggage fee was outrageous. Site said 1 free bag, but that is carry on only. Checked bag was €70!!!! The flight was only $85."

Punti negativi: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."

Punti positivi: "I would have like to have more options and live news an sporting activities on the flight."

Punti positivi: "The crew was friendly."
Punti negativi: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."

Punti negativi: "the seats are very narrow, not comfortable movies are not good - either old or low rated movies"

Punti positivi: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."