Trova voli economici per Pechino

Punti positivi: "Love ANA. Always a pleasure."

Punti positivi: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Punti negativi: "A newer plane with more restrooms would be great."

Punti positivi: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"

Punti positivi: "Friendly staff and decent size."
Punti negativi: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."

Punti negativi: "Better seats and food. More water please"

Punti positivi: "The cabin staff were extremely caring."

Punti positivi: "The crew was fantastic and the food was very nice."
Punti negativi: "It really would have been nice to have a vegetarian option!"

Punti positivi: "Everything was just perfect"

Punti positivi: "Food and services were great"
Punti negativi: "Not a large selection to view on the TV"

Punti positivi: "everything."

Punti positivi: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Punti negativi: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."

Punti positivi: "Friendly staff, comfortable seats, able to watch new release movies, good food."

Punti positivi: "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
Punti negativi: "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."

Punti negativi: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."

Punti positivi: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Punti negativi: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."

Punti positivi: "Everything"
Punti negativi: "Nothing. It was perfect. Comfortable, cute stewards"

Punti positivi: "The food and staff were great."

Punti positivi: "Food"
Punti negativi: "Sitting space"

Punti positivi: "Very polite staff"
Punti negativi: "The curry made me sick and the movies were outdated."

Punti positivi: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Punti negativi: "The entertainment choices for English speakers was a bit limited."

Punti positivi: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."

Punti positivi: "Crew onboard and in Brussels where very nice and efficient."
Punti negativi: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."

Punti negativi: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"

Punti positivi: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Punti negativi: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."

Punti positivi: "Friendly staff and great food. Cabin was spacious even for Economy."

Punti positivi: "In-flight service, in-flight entertainment, environment temperature"
Punti negativi: "Nothing"

Punti positivi: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Punti negativi: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"

Punti positivi: "I feel like home"
Punti negativi: "The crew smail"

Punti positivi: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."

Punti positivi: "The ANA stuff at Chicago airport is nice and helpful"
Punti negativi: "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"

Punti positivi: "The food on board was great! Crew members were friendly!"

Punti negativi: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."

Punti negativi: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"

Punti negativi: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"

Punti negativi: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."

Punti positivi: "ANA is always prompt, even when there are delays. The flight attendants are always kind and polite."
Punti negativi: "Today's flight was delayed and set back arrival by twenty minutes."

Punti positivi: "I love the food and the girls was fantastic"
Punti negativi: "Nothing"

Punti positivi: "Great movies!!"
Punti negativi: "Terrible seats- difficult to find s confirtsble position."

Punti positivi: "Best service ever provided by an airline"

Punti negativi: "Not enough English movies/tv shows"

Punti positivi: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."

Punti positivi: "Food is good."
Punti negativi: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."

Punti positivi: "food , service"

Punti positivi: "The icecream"
Punti negativi: "There was only one choice of meal left when they gave it to me:("

Punti positivi: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."

Punti positivi: "The food"
Punti negativi: "All old movies in English"

Punti positivi: "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."

Punti positivi: "Everything :)"

Punti positivi: "Everything accept the food selection."
Punti negativi: "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"

Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"

Punti positivi: "The seat i got was great"
Punti negativi: "There was a delay"

Punti negativi: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."

Punti negativi: "To arrive on time."

Punti negativi: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."

Punti positivi: "No wifi or any entertainment. Flight delays and lost baggage!"
Punti negativi: "No wifi or any entertainment. Flight delays and lost baggage!"

Punti positivi: "Perfect timing between flights."
Punti negativi: "A small sandwich would have been nice:)"

Punti positivi: "Puntualità"

Punti positivi: "The flight attendants where good and welcoming"
Punti negativi: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."

Punti positivi: "Crew was positively and smiling."
Punti negativi: "Flight was 44 min late. Could have been on time"

Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"

Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"

Punti positivi: "Everything:)"

Punti negativi: "The crew dropped the bottle to the head of my son."

Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."

Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."

Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"

Punti positivi: "Fligth attemdance atention"
Punti negativi: "Delay in the departure (40 min)"

Punti negativi: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."

Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."

Punti positivi: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Punti negativi: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."

Punti positivi: "Everything was awesome best flight i had in my life."
Punti negativi: "Nothing"

Punti positivi: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Punti negativi: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."

Punti positivi: "nothing."
Punti negativi: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."

Punti positivi: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Punti negativi: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."

Punti positivi: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Punti negativi: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."

Punti positivi: "Flight on time"
Punti negativi: "nothing I can think of"

Punti positivi: "volo cancellato dirottato con swiss via Zurigo."

Punti negativi: "Flyght was terible"

Punti positivi: "I had double seat all to myself so that was nice."
Punti negativi: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"

Punti positivi: "Flight"
Punti negativi: "Not enough room in the seat"

Punti positivi: "Plane was half empty, so we could sleep on three middle seats"
Punti negativi: "I would expect more (and better) food for 9 hour intercontinental flight"

Punti negativi: "Anche oggi 20 minuti di ritardo"

Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"

Punti positivi: "That it is over"
Punti negativi: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."

Punti positivi: "Boarding process quick and on time."
Punti negativi: "no entertainment to rate."

Punti positivi: "crew"

Punti positivi: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."

Punti positivi: "On time boarding in Vienna and lending in Chicago."
Punti negativi: "Not enough food for a long flight (only one poor meal was served during the entire flight)."

Punti positivi: "Helpful service, decent food."

Punti positivi: "I loved the music while boarding the plane. All staff members were very nice."

Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."

Punti positivi: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Punti negativi: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"

Punti positivi: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Punti negativi: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."

Punti positivi: "The crew"
Punti negativi: "The food and the boarding at Vienna airport"

Punti negativi: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Punti positivi: "The seats on Austrian airline are very comfortable"
Punti negativi: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"

Punti negativi: "Comparing with LOTPolish everything wasmore than better"

Punti positivi: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Punti negativi: "I loved it all!!"

Punti negativi: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."

Punti positivi: "Crew was great"
Punti negativi: "nothing stands out to be improved"

Punti positivi: "had to cnx due to covid-19"
Punti negativi: "had to cnx due to covid-19"

Punti positivi: "Ok"
Punti negativi: "Comfortable"

Punti negativi: "Entertaintmebt was poor, and quality of screen was bad"

Punti positivi: "every thing from the new plane until arrive it was amazing"
Punti negativi: "nothing every thing i like it"

Punti negativi: "Worst food i ever had in flight..please organize goid caterers"

Punti positivi: "Yes"
Punti negativi: "Everything was great"

Punti positivi: "Super easy"
Punti negativi: "There wasn’t no Harry Potter films"

Punti negativi: "As above"

Punti positivi: "Seats comfortable especially when plane not too crowded of course!! Blankets large and warm."
Punti negativi: "Staff could be a bit friendlier Movie choice is ok but could be better Food can be improved drastically and could be healthier options"

Punti positivi: "Short Leg, Crew Happy, pilot very informative, food was good, until the next flight (long haul) I got the same food. 2 seats together at the very back row. Checkin and boarding were fine"
Punti negativi: "The toilet flushed when I was still on the toilet seat. Happened again on the long haul sector. The take a very long time to switch on the entertainment and turn it off as soon as decent commences- so if you have air traffic problems - it could be off for an hr before and after takeoff and landing. unnecessary as most people have their own headsets as well. We"

Punti positivi: "Seat upgrade in response to complaint"
Punti negativi: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"

Punti negativi: "Flight was hot ac not working enough food was horrible."

Punti negativi: "Food needs to get better."

Punti positivi: "Flight attendants are nice enough."
Punti negativi: "1. On FCO-AUH route, my son’s entertainment system did not work. We informed the flight attendant and she said it has to be reset but did not come back to do something about it. 2. On AUH-MLA route, my entertainment system is so unresponsive. The touch screen does not work, so I had to use the manual controls. 3. Repetitive advertisements 4. Movies are old, not updated. 5. Food is not so satisfactory."

Punti positivi: "E box movies , longer leg room"
Punti negativi: "Nothing I love Etihad"

Punti negativi: "No food I ask three time for coffee and tea still not get it Staff so rude I don’t know why staff was rude if you don’t have food let us know not get rude ."

Punti positivi: "the nice crew- the relative speed of boardinf"
Punti negativi: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."

Punti positivi: "service"
Punti negativi: "meals could be improved"

Punti negativi: "I wanted to cancel this flight and I am not able to connect to the right department in just fly, this is the most annoying experience I have had. If left unresolved I might not use kayak.com ever again"

Punti negativi: "The seats were cramped, small compared to the flight I took from JFK to Abu Dhabi. Again, The boarding was delayed and no announcements were made. I am saying this despite I prefer Etihad for my international flights. This time the experience was lame."

Punti positivi: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"

Punti positivi: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
Punti negativi: "Service could have been better. More movie optiond"

Punti positivi: "correct temprature flight crew was good food was good"

Punti positivi: "Spacious. Good food. Courteous most of the time."
Punti negativi: "A little chaotic during the boarding process. Would benefit from addressing issues before boarding as the flights are usually full rather than waiting till boarding time."

Punti positivi: "Great service, good economy food also, lots of wine. The entertainment package was really good."
Punti negativi: "-"

Punti negativi: "Ground agent at Melbourne manager says "sorry, you can't carry your CPAP machine. When I said that there were no questions when I carried it from NY to Abu Dhabi and Abu Dhabi to Melbourne two weeks ago, he says that the policy was changed last week. Gave a hell of a bad time but finally allowed. These people don't know the policies and just harass customers."

Punti positivi: "I liked the speed of the journey"
Punti negativi: "delayed flight passenger management of frustrated customers no compensation no apologies care of customers after long delay"

Punti positivi: "Gentilezza del personale"

Punti negativi: "Very uncomfortable seats.. Leg room was way too small."

Punti positivi: "La tappa da melbourne ad Abu Dhabi, aereo comodo Tutto in orario Lo scalo di circa 2.30 molto buono"
Punti negativi: "Il cibo non era molto buono L'aereo da Abu Dhabi era sconfortevole con i sedili molto appiccicati"

Punti negativi: "one and half hour late, barely made to the next flight!"

Punti positivi: "Customer service"
Punti negativi: "No complaints."

Punti positivi: "Staff were friendly and helpful, fast to attend."
Punti negativi: "Seats are small, decor is old. Bread was stale."

Punti positivi: "Timely updates"

Punti positivi: "Entertainment system , crew"
Punti negativi: "Boarding, as we did it online but waited long queue because online counter was serving all passengers"

Punti negativi: "Food wasn't great."

Punti positivi: "Every thing was good"

Punti negativi: "Small boarding lounge. Etihad has reserved the inferior boarding lounges for the flights to India. Boarding procedure was not well processed."

Punti negativi: "the food is bad and i was ask for $75 to change seat at DFW going to Abu Dhabi"

Punti negativi: "My kids are 14 and 15, traveling as unaccompanied Minors to visit their dad in Kuwait. We chose a Etihad because they would only have to be on 1 plane by themselves. I put them safely on the plane in Chicago, and their Dad flew to Abu Dhabi to meet them when they got off the plane and fly together to Kuwait. On the return flight they fly to Abu Dhabi with no problem. Then, they try to board their connecting flight to Chicago, and they tell my kids they overbooked the flight and they can't travel for at lest 2 more days. If they had to remove someone from the plane, how in the hell do they choose a 14 and 15 year old traveling alone to stay in Abu Dhabi for 2 full days! I'm livid!"

Punti positivi: "Service and comfort"
Punti negativi: "Everything was great ... no complains"

Punti positivi: "It Was a beautiful expiren ce"

Punti negativi: "Food was okay..."

Punti positivi: "I like the Menue idea. I like the service. The food was served frequently."
Punti negativi: "I didn't like the flight. It was old and smelly. The crew was also not so polite. I asked them for Kids meal when i booked the flight but later in the flight it was not available."

Punti positivi: "The crew was wonderful, as was the food and the aircraft itself. No complaints."
Punti negativi: "I wish there had been more movie options."

Punti negativi: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."

Punti negativi: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"

Punti negativi: "Myself and my wife were assigned seats away from each other. Business class seating was not as good as in some other airlines that I have travelled. If husband and wife and family are travelling together on a long flight it should be possible to seat them close to each other"

Punti negativi: "Stranamente ho trovato pochi film con una traccia audio in italiano. Altre compagnie (Emirates, ad esempio), pur non avendo una partnership con Alitalia, ha la traccia italiana disponibile per tutti i film che sono usciti anche in Italia"

Punti positivi: "Nothing comes to mind"
Punti negativi: "-"

Punti positivi: "Professionalism"
Punti negativi: "Baggage Claim"

Punti positivi: "The attendents work so fast, it was so amazing and they always have a smile on there face."

Punti positivi: "Crew very helpful in helping me make my connection in Guangzhou when our flight was late."
Punti negativi: "Dingy waiting area separated from terminal. Boarding is random once it starts. Food was like 1980s airplane food."

Punti positivi: "Crew was able to accommodate my meal restriction on the spot without a problem. They were attentive but not overbearing."
Punti negativi: "the boarding at Kathmandu was a bit confused as was the checkin process. There could have been signage at the Kathmandu airport on where to check in for China Southern airlines."

Punti positivi: "The crew was good and spoke reasonable English."
Punti negativi: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."

Punti positivi: "All are fine"
Punti negativi: "Choice of food should be offered"

Punti positivi: "Timing, Price, Service, Food,"

Punti positivi: "The food."

Punti positivi: "Crew seemed nice, helpful."
Punti negativi: "It's a budget flight so can't expect much, yet aircraft was small cold and not comfortable for such long internatianal flight"

Punti positivi: "The cabin crew were so great!!!"

Punti positivi: "Good lay flat business seats on A380, great bang for the buck, lounge at GZ is nothing special, staff was good though."
Punti negativi: "Poor inflight entertainment options - make sure to bring your own pre loaded device They deplane and board the A380 onto busses via a single two-story stair case. Yes - all 500+ people...with all their kids and bags, old people young people, all going up one single stair case, up two floors."

Punti positivi: "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need. They seemed a little frustrated at the end of the flight near Wuhan, most likely because they had to clean and prepare to go on to Guangzhou."
Punti negativi: "It wasn't super clear from our booking that we'd go to Wuhan and then Guangzhou instead of a straight shot! Seats were a bit uncomfortable on the Dreamliner for such a long-haul flight. Also, the food wasn't great but it's abundantly supplied, even a night-time snack if you asked."

Punti positivi: "It was clean and they provided a warm meal"
Punti negativi: "Taking a bus to the aircraft"

Punti negativi: "No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual."

Punti positivi: "The price was hard to beat."
Punti negativi: "Food was pretty grossand the website was TERRIBLE to use. To sign in to check in for the flight was absolutely impossible. I called and it kept ringing and then hanging up. Since I wasn’t able to check in I couldn’t check in till LAX and they were so rude about it. The website does not function well for English speakers."

Punti positivi: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Punti negativi: "no complaints really."

Punti positivi: "La comodità dei posti e il servizio a bordo"
Punti negativi: "1- Al check in mi è stato detto che non mi era permesso salire a bordo in quanto carente del visto cinese (non pensavo fosse necessario per il solo scalo) e solo dopo che ho insistito mi è stato accordato il permesso però dopo aver firmato una liberatoria per la compagnia. 2-La disinformazione del personale non in grado di istruire i passeggeri sulla questione immigrazione lasciandoli brancolare nel buio."

Punti positivi: "Airline provided wheelchair for my injured friend and priority boarding"
Punti negativi: "airline lost my friend's luggage and is only offering $15 per kg for the lost items"

Punti negativi: "Very uncomfortable flight back to the states for a 15 hour flight the crew was not that attentive"

Punti positivi: "regular meals, decent inflight programming"
Punti negativi: "Service can be very erratic. On both long-haul CSA flights I took, attendants spoke poor English, which was surprising given the route. This is a perfectly OK airline for the price. You get what you pay for, in a way. But if anything drifts from the original plan, you're screwed. On Thurs Jan 4 we were diverted to Chicago due to bad weather. CSA has ZERO ground presence at Ohare. They gave us poorly-worded, vague instructions while still on board the aircraft for how to proceed once we disembarked-- and then their crew went off to hotels and rested, while most of the passengers stood stranded and confused in the airport terminal with NO assistance whatsoever. We were NEVER formally told when to reboard, or when our flight might take off again for JFK. We were NEVER told what kind of arrangements would be available for passengers to rest and recover-- and we landed around midnight, mind you. Passengers shared info with one another that they gleaned from 3rd party websites-- we all helped each other out, because CSA was useless. I recognize that it was an unusual situation due to extreme weather but it was indicative of the kind of customer service one can expect. Which is, not much."

Punti positivi: "Great service"
Punti negativi: "Nothing i did not like. Crees are corteous."

Punti positivi: "Il personale è disponibile e gentile... ma tutto il resto è da migliore."
Punti negativi: "Due scali in Cina con relativi controlli e attese sono tanti! nella programmazione della tv non c’è nemmeno un film in italiano.Durante lo scalo a wuhan se non si ha una sim cinese non è possibile connettersi ad internt."

Punti negativi: "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."

Punti positivi: "The aircraft was new and very well kept. The crew was very attentive and highly professional. Will fly them again!"
Punti negativi: "Boarding process was chaotic on all flights. The Premium passenger was supposed to be separated and was not."

Punti positivi: "price"
Punti negativi: "Only allow one piece luggage."

Punti positivi: "Friendly crew."
Punti negativi: "Food was mediocre."

Punti positivi: "Flight was on time and arrived early"
Punti negativi: "When we arrived most of the passengers ignored the fact that the fasten seat belt sign was still on and started crowding toward the exit, cramming against the people in front. I wish they would have been reminded to be patient and wait their turn to get off."

Punti positivi: "I love Kayak"
Punti negativi: "The airline was fine but the booking agent cancelled my reservation by mistake. I know mistakes happen but when I tried to resolve this problem Justfy.com put me on hold for hours on the day I'm suppose to fly out. I had to go to Twitter to get a call back, I will never use just fly.com again."

Punti positivi: "very good service both on flight and on the phone"
Punti negativi: "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."

Punti positivi: "Great flight and awesome views."
Punti negativi: "My bags are still not with me, I have filed a report and sent an email to China Southern. Not sure what to do next, i have nothing to wear."

Punti negativi: "Need food to take with medication they served us one meal at the very start hen the next SEVEN hours later and had nothing available in between I asked three times for medical purposes before Rhett went to first class for a freezing cold piece of bread."

Punti positivi: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Punti negativi: "Everything is awesome."

Punti positivi: "pork with rice was delicious."

Punti negativi: "The flight CZ3517 was delayed by more than 2 hours."

Punti negativi: "Vegetarian options would be nice."

Punti negativi: "I was transferred to Guangzhou first without prior notice."

Punti positivi: "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
Punti negativi: "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."

Punti positivi: "Comfy seats, really nice and friendly staff, and great selection of movies."
Punti negativi: "Flight was delayed, but I know that's not necessarily their fault."

Punti negativi: "They lost my baggage and changed boarding times without notifying me."

Punti positivi: "Long flight, but one of the best we've flown. The flight times make a huge difference and China Southern really impressed with their itinerary and price. The A380 may be my favorite plane now too. Kids loved the movie selection, they ate both meals and they slept in between. Can't ask for more. One child got sick during flight but the stewardesses were very helpful. Will keep them in our top options going forward."
Punti negativi: "I was prepared to be upset at China Southern because they try to get you to pay for picking your seat ahead of time. We took our chances and they got our family of 7 seats together on all 4 legs of our flights! It's a risk, but they seem to be very accommodating to families. Don't waste the money paying extra"

Punti positivi: "Modern aircraft A330-300, courteous staff, low fare."
Punti negativi: "The interiors look very dated and bare, even though you know that the aircraft is not that old. Chinese tend to travel in groups to Europe and my flight had a handful of those groups. They tend to be loud."

Punti positivi: "Counter staff at JFK was exceptional for our check-in. The crew was very attentive and accomodating. Providing any amount of beverages we asked for as well as adjusting cabin temperature and providing with extra blankets. Nice selection on entertainment system with no hassles to make It work. Always smiling. Constantly cleaning up trash and the bathrooms. One of my most enjoyable long distant flights ever!"
Punti negativi: "Seats were narrow."

Punti positivi: "Very professional and efficient crew."

Punti positivi: "I flew China southern from New York to Guangzhou two years ago and feel they have made good overall improvements."

Punti positivi: "The crew were nice but that is all there was to it."
Punti negativi: "The food wasn't good, they boarded much earlier than it said on the boarding pass and then rushed people to get in, the seats are very small and the plane is obviously old. No personal screen."

Punti positivi: "The flight attendents were helpful when a few of us passengers required different seats due to varying circumstances. Even I had changed my seat once because two seats became available next to me and the seat I was in was quite crowded because of a very large passenger next to me. So I switched my seat. Later, the flight attendent asked me to go back to my original seat because they wanted to give those two seats to someone else who was also having an issue. Even though I didn't want to, the flight attendant was very kind and patient and considerate. It ended up being fixed well to the satisfaction of all passengers by a bit more switching around, and all were accomodated."

Punti positivi: "Very good for this flight. i will be use this service by next time. and thank you very much for KAYAK ."

Punti positivi: "Enjoyed pork curry with rice"
Punti negativi: "No comments"

Punti positivi: "price point"
Punti negativi: "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."

Punti negativi: "Shouldn’t have babies or small kids in the business class"

Punti positivi: "The crew are amazing"

Punti positivi: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Punti negativi: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."

Punti negativi: "The crew should speak better English. They polite and helpful but clear English is a plus value"

Punti positivi: "Comfy seat"
Punti negativi: "Less salt in the food"

Punti positivi: "great price and overall service"

Punti positivi: "attentive and polite flight attendants"

Punti positivi: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."

Punti positivi: "crew is ok though not much speaking english"
Punti negativi: "no other comment"

Punti positivi: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Punti negativi: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"

Punti negativi: "Too many security points"

Punti positivi: "Crew was friendly"
Punti negativi: "To many transfers"

Punti positivi: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Punti negativi: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."

Punti positivi: "Upgraded to business class for free and service was amazing."

Punti positivi: "Nothing"
Punti negativi: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."

Punti positivi: "food and service"

Punti negativi: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Punti negativi: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."

Punti positivi: "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Punti negativi: "They require us to get the luggage and check in again tomorrow."

Punti positivi: "Nothing"
Punti negativi: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."

Punti positivi: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Punti negativi: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."

Punti negativi: "Why is my passport number wrong?"

Punti positivi: "The number of take offs equaled the number of landings :)"

Punti negativi: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."

Punti positivi: "crew was nice"
Punti negativi: "food was dry"

Punti positivi: "Nothing"
Punti negativi: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."

Punti positivi: "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
Punti negativi: "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."

Punti positivi: "No problem with staff"
Punti negativi: "Food is okay"

Punti negativi: "wrong food?"

Punti positivi: "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
Punti negativi: "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"

Punti negativi: "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"

Punti positivi: "The cabin crew were very nice and courteous!"
Punti negativi: "Couldn't be helped, it was just a long flight!"

Punti positivi: "Friendly and eager to serve crew"
Punti negativi: "Lack of variety on food choices"

Punti positivi: "entertainment choices were good"

Punti positivi: "food is great"
Punti negativi: "check in time is too long (about 1 hour)"

Punti positivi: "Two meals plus sandwich in between were enough to keep me from getting hungry."
Punti negativi: "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."

Punti positivi: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Punti negativi: "The flight was delayed by 40 minutes."

Punti positivi: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Punti negativi: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."

Punti positivi: "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
Punti negativi: "It is difficult to get in touch with the English Customer service."

Punti positivi: "Crew and staff are professional and worked well together, fairly efficient"
Punti negativi: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"

Punti positivi: "Hostess"

Punti negativi: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"

Punti positivi: "all of the Xiamen staff were really great."
Punti negativi: "Nothing that I disliked."

Punti positivi: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Punti negativi: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"

Punti positivi: "on time food"
Punti negativi: "no movies"

Punti negativi: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"

Punti positivi: "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
Punti negativi: "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."

Punti positivi: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Punti negativi: "3 hour delay, with no explanation given!"

Punti negativi: "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."