Trova voli economici da Roma per Pechino

Punti positivi: "The crew was good. The comfort level of the seats were awful. People throw their luggage in the overhead compartment to fit theirs and nobody else. I had to put my backpack in front of me and had absolutely no leg room. The seats were smaller than usual."
Punti negativi: "Serve some pretzels at least."

Punti positivi: "Niente"
Punti negativi: "Tutto sono rimasta molto delusa perché per troppo non sono riuscita a prendere il volo abbendo la mia carta di embarcó i El posto per problemi di documenti che no sapevo in fine no se a cercato di trovare una soluzione i o perso il volo"

Punti positivi: "It was comfortable..the food was plentiful, but the chicken wraps were like eating cardboard...ice cream a delight."
Punti negativi: "The chicken wraps were almost unedible..."

Punti positivi: "Everything is good"
Punti negativi: "Almost no"

Punti negativi: "delayes again....."

Punti negativi: "Grouchy attendants....even though I did my best to stay out of their way or interact positively, they were determined to be brusque and uncooperative. I understand they have a tough job to do, but pushing past people who are in the process of getting out of their way (even holding a baby!) is uncalled for. This happened not once, but 3 or 4 times in the course of the flight to my traveling companion and me."

Punti positivi: "Impeccable service and comfortable flight with no delays!!!!"

Punti positivi: "airline hostess were friendly and positive"
Punti negativi: "food - seats tight"

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti negativi: "No tv on the plane for a ocean flight from Venice to Montreal From Montreal to Los Angeles, 6 hours, no free food was given."

Punti positivi: "The movie collection is pretty decent. The food is decent and they provided snacks, etc as well. The stars is nice and I saw them helping out the parents who flied with small toddlers."
Punti negativi: "There was 40 mins delayed because there is Toronto flight canceled and they tried to reroute those people to our flight. But a lot of these people have connection flights and we have to run through the long connections platform to get to the other side as well as go through the customs because it's the point of entry back from Rome."

Punti positivi: "I got an aisle seat"
Punti negativi: "Unable to use washroom as both units on our aisle were disabled. When crossing the walkway to get to the washroom on the other side, one customer sitting on that row said we cannot pass. She even stretched out her leg to touch the wall in front in order to block passages. She must also be upset as a result of the disabled washrooms. Food was really sub standard. Breakfast was a so called chicken sandwich that looks like a cherry pie from McDonald. I got water spilled over me when water was poured for my neighbor customer. My jacket, pants and even right sock were all wet Crew did not apologize even when I asked for napkins to help dry my clothes. Very unprofessional. He should have used a tray to hold the cup when he"

Punti positivi: "Boarding was quick. Crew were good."
Punti negativi: "We left Rome over an hour late due to a computer problem that had to be reset. The pods in business class were the old style and not very comfortable for sleeping."

Punti positivi: "Airbus 787"

Punti positivi: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Punti negativi: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."

Punti negativi: "Customer Service was horrible"

Punti negativi: "tight seats, charge for food"

Punti positivi: "Leg room was good"
Punti negativi: "Video screen"

Punti positivi: "The ice cream and the one woman in customer service that actually seemed to care."
Punti negativi: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."

Punti positivi: "II was disappointed with the food. Last May when I used AC it was much better, even edible. I left my IPad on the flight and it was not only retrieved and properly identified but was delivered to me on my connecting flight. Most grateful."
Punti negativi: "The food."

Punti negativi: "When boarding the plane in Rome, there was not rhyme or reason. Seats towards the back should have been urged to use the back stairs. Two way traffic down the aisle of a plane does not work with suitcases, backpacks, etc, in tow."

Punti positivi: "The food was good, very attentive staff, OK legroom (coach), and the cabin was kept cool, with pillow and blanket"
Punti negativi: "Bathroom was a mess, boarding was a zoo, however, in all fairness, this was due to the construction at the airport, not necessarily Air Canada"

Punti positivi: "Going through customs and immigration in Canada before returning to the US is very convenient and saves time after you land."

Punti positivi: "Flights were on time and all flight staff very nice and courteous. Planes were clean."
Punti negativi: "On rerun fights had delays leaving. The flight from Toronto to Columbus did not have a bathroom to use Had used trash in the seat pockets on all flights. On the flight from Toronto was sitting by emergency exit door and flight attendant said to read the instructions located I seat pocket but there were none ."

Punti negativi: "4 hour delay without proper warning, not announced until I reached the airport ( I did check before)"

Punti positivi: "Food is okay. No delay on time flight I enjoyed it"
Punti negativi: "So far nothing flight attendants are very nice"

Punti positivi: "Media on plane selection was great. (Best with less greasy finger prints)"
Punti negativi: "Any type of line or zones. Fill front then back to front?? Kids first? I still resent the handkerchief guy who sat around then cut into position ahead of people who had stood and waited for a lot longer!! Including me!"

Punti positivi: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Punti negativi: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"

Punti positivi: "I appreciated the varied entertainment options available for such a long flight."
Punti negativi: "The cabin was absolutely freezing! Everyone in the area I was seated was complaining, wearing coats and blankets and still very uncomfortable. The crew was surly and not at all helpful. The flight was very, very late, which caused me to miss my connecting flight in Toronto. If that were an isolated incident, I would be able to look past it, but every leg of the trip I took was late. The boarding process in Rome was so completely unorganized, it was like being in a giant herd pressed against one another and nobody could move to allow the boarding to proceed as called. It was complete chaos from the earliest part of the trip to the very end."

Punti positivi: "- At Rome FCO, one of the Air Canada representatives pulled out of the line to get us into the business class check-in line since we had 2 kids - we totally loved this focus on families and respect the attention to detail! - The flight from FCO to YYZ was awesome! great food, great service, constant flow of drinks and the dessert was awesome! my kids are picky eaters and even they enjoyed the food - Movie and entertainment selection was awesome - Lastly, appreciated the prompt service for getting child stroller at the door of the aircraft at all times (from FCO-YYZ-PDX)"
Punti negativi: "- The new designed aircraft are meant to pack more passengers which means the aisle for rolling the trolley is very narrow - poor flight attendants were having a challenge and bumping trolley into seats (not their fault at all) - given likelihood of injuries and lawsuits, I highly recommend AIR CANADA management to do something about this narrow aisle before it is too late (i.e. major lawsuit filed by future passenger on account of injury sustained because of getting hurt by food trolley)"

Punti positivi: "Like? Not really."
Punti negativi: "I asked a flight attendant for help to put my hand luggage over head, but she advised me me next time to bring lighter bag and walked away!!! Nice! The bag was 4,5 kg! A gentleman from next seat kindly helped me without asking."

Punti positivi: "The on board service was fine."
Punti negativi: "The plane was late. We had to spend night in Toronto. We have not received our luggage yet after being assured it would be on plane with us. the boarding in Rome was pure chaos. The Italian staff were totally out of control"

Punti positivi: "The crew in the flight from Rome were marvelous. I was sick during the flight and they were helpful"
Punti negativi: "The flight was horribly delayed and my plans and onwards transit was seriously affected. I missed my connecting flight from Toronto to New York and as a result, my plans to proceed to Boston was destroyed. When I spoke to the agent in Toronto, to route me to Boston, she told me that Air Canada's contract with me is to a place and not necessarily at a particular time. That was unbelievable. I arrived New York stranded, at 1:30pm, with no ability to continue to Boston. I had to spend so much money to get me to Boston. It was a horribly long day. Over 25 hours on the road, counting when I arrived Rome airport and when I finally got home."

Punti positivi: "Flight was delayed out of italy causing us to miss our connection. Then flight next morning was delayed twice for some bogus reason, then cancelled all together. We ended up renting a car and driving four hours home. People flying to other cities on east coast were having similar problems. Actually flights back and forth to italy were ok......everything else was a nightmare."

Punti negativi: "I didn't like that I did not get home on the original day specified. I didn't like that my luggage was lost because you all directed me to another airline to get home. It was very stressful and exhausting."

Punti negativi: "The flight was delayed. Air Canada didn't provide hotel accommodation for missing connection. Only reimburse C$100 for hotel stay. The cheapest hotel found near the airport cost C$185. Only gave us C$10 per person for meal. We'll never fly Air Canada again."

Punti positivi: "Our family of four took this nine and a half hour flight on a day when it was important we stay awake. The inflight entertainment helped. My husband watched three movies, my kids and I played games (often together), and we used the accurate flight tracker to monitor our status. The food wasn't bad at all. Lunch was either chicken or pasta (which my son and I enjoyed) and we had wraps for snack (chicken or veg, which were very good). The beverage service was good and they came around a couple of extra times with water. The flight staff were friendly and helpful. My son is special needs and they were very accommodating."
Punti negativi: "Boarding this flight was a zoo. Instead of orderly calling zones as usual, it was an every-man-for-himself atmosphere. And then boarding was actually onto a bus which carried us out to the plane. Boarding was in front and back of the plane, but deplaning was only at the front of the plane, which took forever and we had a connecting flight. Word of advice: don't try to connect with less than two hours if you're heading to the US. We had at least four checkpoints to go through. (But that clearly wasn't on Air Canada and they, in fact, had someone at Customs watching out for us.)"

Punti positivi: "People at check-in were lovely. Crew was overall great. One crew member was snippy about the window shade being open. same one was sarcastic about delivering wine to us."
Punti negativi: "Waiting area at Rome were mediocre and boarding via a bus cumbersome."

Punti positivi: "New plane, nothing was run down, the seats and tvs were in good repair."
Punti negativi: "The board in and baggage drop of in Rome were a bit hectic and disorganized"

Punti positivi: "Staff are wonderful."
Punti negativi: "Not comfortable compared to other airlines."

Punti positivi: "wonderful airplane fantastic crew endless options for entertainment"
Punti negativi: "wonderful airplane fantastic crew endless options for entertainment"

Punti positivi: "Flight from Vancouver to Frankfort was perfect. All crew members and gate members were pleasant to deal with."

Punti negativi: "Air Canada is not really an airline, I suspect they are trying to go bankrupt or some wire stuff because there is no way they are trying to be a real airline with what they offer, worst airline in the world."

Punti positivi: "Safe landing"
Punti negativi: "Service. French crew from Montreal. Rude at best. They were bothered to do anything. Awful service. Movies only via iPad with Air Canada app. Old movies. No free wine with dinner on international flight. Both luggage damaged and they do not cover it."

Punti positivi: "Good food. Easy flight"

Punti positivi: "Flight crew was friendly and helpful. Montreal is a very manageable airport. Staff there was also courteous and efficient. Food was very good for airline fare. Renting an IPad for $10 to watch movies in-flight was a reasonable option for distraction on a 9 hour flight. We were quite pleased with Air Canada and will not hesitate to book with them again."

Punti negativi: "My seat back was not reclining for the entire 9 hour trip"

Punti positivi: "I appreciated that we were given details by announcement on when we could expect food and beverages at the beginning of the flight."
Punti negativi: "The landing"

Punti positivi: "Staff on board and pilots did well"
Punti negativi: "The baggage checkin was awful. The boarding check in was awful. The security check in was awful. The customs check in was awful. Understaffed and inefficient. The baggage conveyor backed up. The same staff that checked in our baggage was the same person who then ran upstairs to check us in at gate and it was all hand done and not computer scanned. No check in kiosks to make ticket checkin faster. Lines were all backed up and I barely made flight and my connection. Many either missed flights it connection or plane was held up to get people to flights. The lady at customs check in was good trying to handle the back ups but the shrine was severely backed up and understaffed. The pilots made good time and handle the turbulence well. Staff on board did well with timing of food and drinks Entertainment on board was awful. Didn't find out until on board on 8 hour international flight that needed an iPad with downloaded app for entertainment and therefore I had three kids that had nothing to do. Never did I have such an issue with an international flight that was so poorly managed. So disappointed."

Punti positivi: "Nothing comes to mind"
Punti negativi: "-"

Punti positivi: "Professionalism"
Punti negativi: "Baggage Claim"

Punti positivi: "The attendents work so fast, it was so amazing and they always have a smile on there face."

Punti positivi: "Crew very helpful in helping me make my connection in Guangzhou when our flight was late."
Punti negativi: "Dingy waiting area separated from terminal. Boarding is random once it starts. Food was like 1980s airplane food."

Punti positivi: "Crew was able to accommodate my meal restriction on the spot without a problem. They were attentive but not overbearing."
Punti negativi: "the boarding at Kathmandu was a bit confused as was the checkin process. There could have been signage at the Kathmandu airport on where to check in for China Southern airlines."

Punti positivi: "The crew was good and spoke reasonable English."
Punti negativi: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."

Punti positivi: "Timing, Price, Service, Food,"

Punti negativi: "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"

Punti positivi: "The food."

Punti positivi: "The cabin crew were so great!!!"

Punti positivi: "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need. They seemed a little frustrated at the end of the flight near Wuhan, most likely because they had to clean and prepare to go on to Guangzhou."
Punti negativi: "It wasn't super clear from our booking that we'd go to Wuhan and then Guangzhou instead of a straight shot! Seats were a bit uncomfortable on the Dreamliner for such a long-haul flight. Also, the food wasn't great but it's abundantly supplied, even a night-time snack if you asked."

Punti positivi: "It was clean and they provided a warm meal"
Punti negativi: "Taking a bus to the aircraft"

Punti negativi: "No entertainment, not even an English language newspaper. Delayed boarding and departure, as usual."

Punti positivi: "The price was hard to beat."
Punti negativi: "Food was pretty grossand the website was TERRIBLE to use. To sign in to check in for the flight was absolutely impossible. I called and it kept ringing and then hanging up. Since I wasn’t able to check in I couldn’t check in till LAX and they were so rude about it. The website does not function well for English speakers."

Punti positivi: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Punti negativi: "no complaints really."

Punti positivi: "La comodità dei posti e il servizio a bordo"
Punti negativi: "1- Al check in mi è stato detto che non mi era permesso salire a bordo in quanto carente del visto cinese (non pensavo fosse necessario per il solo scalo) e solo dopo che ho insistito mi è stato accordato il permesso però dopo aver firmato una liberatoria per la compagnia. 2-La disinformazione del personale non in grado di istruire i passeggeri sulla questione immigrazione lasciandoli brancolare nel buio."

Punti positivi: "Airline provided wheelchair for my injured friend and priority boarding"
Punti negativi: "airline lost my friend's luggage and is only offering $15 per kg for the lost items"

Punti negativi: "Very uncomfortable flight back to the states for a 15 hour flight the crew was not that attentive"

Punti positivi: "regular meals, decent inflight programming"
Punti negativi: "Service can be very erratic. On both long-haul CSA flights I took, attendants spoke poor English, which was surprising given the route. This is a perfectly OK airline for the price. You get what you pay for, in a way. But if anything drifts from the original plan, you're screwed. On Thurs Jan 4 we were diverted to Chicago due to bad weather. CSA has ZERO ground presence at Ohare. They gave us poorly-worded, vague instructions while still on board the aircraft for how to proceed once we disembarked-- and then their crew went off to hotels and rested, while most of the passengers stood stranded and confused in the airport terminal with NO assistance whatsoever. We were NEVER formally told when to reboard, or when our flight might take off again for JFK. We were NEVER told what kind of arrangements would be available for passengers to rest and recover-- and we landed around midnight, mind you. Passengers shared info with one another that they gleaned from 3rd party websites-- we all helped each other out, because CSA was useless. I recognize that it was an unusual situation due to extreme weather but it was indicative of the kind of customer service one can expect. Which is, not much."

Punti positivi: "Great service"
Punti negativi: "Nothing i did not like. Crees are corteous."

Punti positivi: "Il personale è disponibile e gentile... ma tutto il resto è da migliore."
Punti negativi: "Due scali in Cina con relativi controlli e attese sono tanti! nella programmazione della tv non c’è nemmeno un film in italiano.Durante lo scalo a wuhan se non si ha una sim cinese non è possibile connettersi ad internt."

Punti negativi: "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."

Punti positivi: "The aircraft was new and very well kept. The crew was very attentive and highly professional. Will fly them again!"
Punti negativi: "Boarding process was chaotic on all flights. The Premium passenger was supposed to be separated and was not."

Punti positivi: "price"
Punti negativi: "Only allow one piece luggage."

Punti positivi: "Friendly crew."
Punti negativi: "Food was mediocre."

Punti positivi: "I love Kayak"
Punti negativi: "The airline was fine but the booking agent cancelled my reservation by mistake. I know mistakes happen but when I tried to resolve this problem Justfy.com put me on hold for hours on the day I'm suppose to fly out. I had to go to Twitter to get a call back, I will never use just fly.com again."

Punti positivi: "very good service both on flight and on the phone"
Punti negativi: "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."

Punti positivi: "Great flight and awesome views."
Punti negativi: "My bags are still not with me, I have filed a report and sent an email to China Southern. Not sure what to do next, i have nothing to wear."

Punti negativi: "Need food to take with medication they served us one meal at the very start hen the next SEVEN hours later and had nothing available in between I asked three times for medical purposes before Rhett went to first class for a freezing cold piece of bread."

Punti positivi: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Punti negativi: "Everything is awesome."

Punti positivi: "pork with rice was delicious."

Punti positivi: "Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting."
Punti negativi: "Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs."

Punti positivi: "This wasn't a China Southern flight. This flight was serviced by Delta. It was a newer plane with entertainment systems."
Punti negativi: "Flight was delayed. Had to purchase headphones."

Punti positivi: "Comfortable flight"
Punti negativi: "Flight was delayed so I had to run to my next flight...not good"

Punti negativi: "Vegetarian options would be nice."

Punti negativi: "I was transferred to Guangzhou first without prior notice."

Punti positivi: "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
Punti negativi: "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."

Punti positivi: "Comfy seats, really nice and friendly staff, and great selection of movies."
Punti negativi: "Flight was delayed, but I know that's not necessarily their fault."

Punti negativi: "Unable to make a seat reservation on either leg of the flight. They have no idea how to run an airline. Boarding was a disaster. Waited for luggage for over an hour."

Punti negativi: "They lost my baggage and changed boarding times without notifying me."

Punti positivi: "Long flight, but one of the best we've flown. The flight times make a huge difference and China Southern really impressed with their itinerary and price. The A380 may be my favorite plane now too. Kids loved the movie selection, they ate both meals and they slept in between. Can't ask for more. One child got sick during flight but the stewardesses were very helpful. Will keep them in our top options going forward."
Punti negativi: "I was prepared to be upset at China Southern because they try to get you to pay for picking your seat ahead of time. We took our chances and they got our family of 7 seats together on all 4 legs of our flights! It's a risk, but they seem to be very accommodating to families. Don't waste the money paying extra"

Punti positivi: "Modern aircraft A330-300, courteous staff, low fare."
Punti negativi: "The interiors look very dated and bare, even though you know that the aircraft is not that old. Chinese tend to travel in groups to Europe and my flight had a handful of those groups. They tend to be loud."

Punti positivi: "Counter staff at JFK was exceptional for our check-in. The crew was very attentive and accomodating. Providing any amount of beverages we asked for as well as adjusting cabin temperature and providing with extra blankets. Nice selection on entertainment system with no hassles to make It work. Always smiling. Constantly cleaning up trash and the bathrooms. One of my most enjoyable long distant flights ever!"
Punti negativi: "Seats were narrow."

Punti positivi: "Very professional and efficient crew."

Punti positivi: "I flew China southern from New York to Guangzhou two years ago and feel they have made good overall improvements."

Punti positivi: "The crew were nice but that is all there was to it."
Punti negativi: "The food wasn't good, they boarded much earlier than it said on the boarding pass and then rushed people to get in, the seats are very small and the plane is obviously old. No personal screen."

Punti positivi: "The flight attendents were helpful when a few of us passengers required different seats due to varying circumstances. Even I had changed my seat once because two seats became available next to me and the seat I was in was quite crowded because of a very large passenger next to me. So I switched my seat. Later, the flight attendent asked me to go back to my original seat because they wanted to give those two seats to someone else who was also having an issue. Even though I didn't want to, the flight attendant was very kind and patient and considerate. It ended up being fixed well to the satisfaction of all passengers by a bit more switching around, and all were accomodated."

Punti positivi: "Very good for this flight. i will be use this service by next time. and thank you very much for KAYAK ."

Punti positivi: "Enjoyed pork curry with rice"
Punti negativi: "No comments"

Punti positivi: "price point"
Punti negativi: "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."

Punti negativi: "Shouldn’t have babies or small kids in the business class"

Punti positivi: "The crew are amazing"

Punti positivi: "The crew was nice"
Punti negativi: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"

Punti positivi: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Punti negativi: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."

Punti negativi: "The crew should speak better English. They polite and helpful but clear English is a plus value"

Punti positivi: "Comfy seat"
Punti negativi: "Less salt in the food"

Punti positivi: "great price and overall service"

Punti positivi: "attentive and polite flight attendants"

Punti positivi: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."

Punti positivi: "crew is ok though not much speaking english"
Punti negativi: "no other comment"

Punti positivi: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Punti negativi: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"

Punti negativi: "Too many security points"

Punti positivi: "Crew was friendly"
Punti negativi: "To many transfers"

Punti positivi: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Punti negativi: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."

Punti positivi: "Upgraded to business class for free and service was amazing."

Punti positivi: "Nothing"
Punti negativi: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."

Punti positivi: "food and service"

Punti negativi: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Punti negativi: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."

Punti positivi: "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Punti negativi: "They require us to get the luggage and check in again tomorrow."

Punti positivi: "Nothing"
Punti negativi: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."

Punti positivi: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Punti negativi: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."

Punti negativi: "Why is my passport number wrong?"

Punti positivi: "The number of take offs equaled the number of landings :)"

Punti negativi: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."

Punti positivi: "crew was nice"
Punti negativi: "food was dry"

Punti positivi: "Nothing"
Punti negativi: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."

Punti positivi: "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
Punti negativi: "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."

Punti positivi: "No problem with staff"
Punti negativi: "Food is okay"

Punti negativi: "wrong food?"

Punti positivi: "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
Punti negativi: "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"

Punti negativi: "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"

Punti positivi: "The cabin crew were very nice and courteous!"
Punti negativi: "Couldn't be helped, it was just a long flight!"

Punti positivi: "Friendly and eager to serve crew"
Punti negativi: "Lack of variety on food choices"

Punti positivi: "entertainment choices were good"

Punti positivi: "food is great"
Punti negativi: "check in time is too long (about 1 hour)"

Punti positivi: "Two meals plus sandwich in between were enough to keep me from getting hungry."
Punti negativi: "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."

Punti positivi: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Punti negativi: "The flight was delayed by 40 minutes."

Punti positivi: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Punti negativi: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."

Punti positivi: "Crew and staff are professional and worked well together, fairly efficient"
Punti negativi: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"

Punti positivi: "Hostess"

Punti negativi: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"

Punti positivi: "all of the Xiamen staff were really great."
Punti negativi: "Nothing that I disliked."

Punti positivi: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Punti negativi: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"

Punti positivi: "on time food"
Punti negativi: "no movies"

Punti negativi: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"

Punti positivi: "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
Punti negativi: "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."

Punti positivi: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Punti negativi: "3 hour delay, with no explanation given!"

Punti negativi: "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."