Trova voli economici su Hainan Airlines

Punti positivi: For the price, Hainan is a good value.

Punti negativi: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore

Punti positivi: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.

Punti positivi: We like the people doesn’t even want to help you !!!!!

Punti negativi: The worst customer service and Communication airline ever. A lot of things can be done better

Punti negativi: I miss the flight and I need to change it please

Punti positivi: I did not like it.

Punti negativi: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.

Punti positivi: The flight was cancelled leaving me scrambling and paying extra to get to my destination.

Punti negativi: Do not offer a route that you are not going to or have approval to fly.

Punti positivi: Crew was attentive

Punti negativi: No vegan options, flight was delayed, missed connecting flight, stayed in lounge

Punti negativi: The seat super uncomfortable and narrow.

Punti positivi: Nice plane and crew.

Punti negativi: Many delays, lack of communication. Nearly two hours waiting on the tarmac.

Punti negativi: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!

Punti positivi: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.

Punti negativi: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!

Just another Chinese airline.

Punti positivi: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.

Punti negativi: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....

Better than most Chinese airlines.

Punti positivi: So this is just a tad bit better than most Chinese airlines. Just a little.

Punti negativi: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.

No entertainment at all!

Punti positivi: Crew is nice!

Punti negativi: The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route.

Crew

Punti positivi: The company seems to be good based on their tv advertisement.

Punti negativi: Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed.

Never made it

Punti positivi: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket

Punti negativi: Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket

hainan airline closed checkin when I arrived at 12:40.

Punti negativi: the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response.