|Rotta principale||Pechino Capital a Haikou Meilan Intl|
|Aeroporto principale||Pechino Capital|
Punti positivi: Na
Punti negativi: Over one and an half hours delay - sitting on the airplane
Punti negativi: Everting was Good no complain.
Punti positivi: Lots of movie options, the food was good (had multiple food dish options for each meal)
Punti positivi: Good and pleasant service, new plane very clean including regular WC cleanups
Punti negativi: Boarding could have been done in groups
Punti positivi: Crew and food are excellent
Punti positivi: I would like to never fly through China again
Punti negativi: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
Punti positivi: Everything was great, service on flight was really nice.
Punti negativi: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
Punti positivi: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Punti negativi: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
Punti negativi: perfect flight
Punti positivi: Seat
Punti negativi: Entertainment
Punti positivi: Price
Punti negativi: On time boarding
Punti positivi: New aircraft used like their 787-800s
Punti negativi: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
Punti positivi: For the price, Hainan is a good value.
Punti negativi: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
Punti positivi: Hainan airline it's just amazing.
Punti negativi: They did everything on high customer expectations level.
Punti positivi: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Punti negativi: The flight was delayed for more than two hours. Upset with it.
Punti negativi: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
Punti positivi: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
Punti positivi: Good entertainment system
Punti negativi: Chaotic boarding process
Punti negativi: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
Punti positivi: We like the people doesn’t even want to help you !!!!!
Punti negativi: The worst customer service and Communication airline ever. A lot of things can be done better
Punti positivi: The crew was great!
Punti negativi: More space
Punti positivi: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Punti negativi: The switch from one terminal to the next was horrible
Punti positivi: Entertainment system
Punti negativi: Food
Punti negativi: I miss the flight and I need to change it please
Punti negativi: Poor connection
Punti positivi: I did not like it.
Punti negativi: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
Punti positivi: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Punti negativi: Do not offer a route that you are not going to or have approval to fly.
Punti positivi: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
Punti negativi: Food
Punti negativi: Food
Punti positivi: 787 Plane, leg space, polite and beautiful staff + service.
Punti negativi: Need to improve on food
Punti positivi: Yes
Punti negativi: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
Punti positivi: too early to say
Punti positivi: did not get lost
Punti negativi: in Xian, had been led to walk long distance and wait in wrong gate
Punti positivi: Smiles，answer calls, clean toilets
Punti negativi: Some notes in toilet might be inaccurate like ask us to install waste bin?
Punti positivi: Seating was Comfortable.
Punti negativi: Cancel the day of the flight. Had to leave the next day.
Punti positivi: Excellent crew, kind, helpful and smiling
Punti negativi: Limited movie selection, considering this long flight
Punti positivi: Hawaiian really is a hospitable airline, they have a good heart.
Punti negativi: More movies in different languages
Punti positivi: The airplane is super modern, with AC sockets and entertainment in all economy class.
The crew is the most dedicated and caring that I have experienced.
Punti negativi: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
Punti positivi: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Punti negativi: The domestic flight food was only bearable.
Punti positivi: Crew was attentive
Punti negativi: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
Punti negativi: Airline lounges
Punti negativi: Airline Lounges
Punti positivi: Comfortable, kind staff, and great amenities provided on board.
Punti positivi: Awesome!
Punti negativi: Nothing!
Punti positivi: Very happy with all the services!
Punti positivi: Great crew. Food. Lay flat bed.
Punti negativi: The seat super uncomfortable and narrow.
Punti positivi: Nice plane and crew.
Punti negativi: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
Punti negativi: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
Punti positivi: Nice crew
Punti negativi: My passport number was incorrect leading to an inconvenience at check in
Punti negativi: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
Punti positivi: More leg room for economy class would always be much appreciated.
Punti positivi: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Punti negativi: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
Just another Chinese airline.
Punti positivi: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Punti negativi: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
Better than most Chinese airlines.
Punti positivi: So this is just a tad bit better than most Chinese airlines. Just a little.
Punti negativi: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
Punti positivi: Customs really fast
Punti positivi: Nice crew and they spoke English.
Punti positivi: Delayed and would have appreciated more snacks.