Trova voli economici su Hainan Airlines

poor customer service after the delay

Punti negativi: Our flight to beijing was delayed. Hainan airline was promised to arrange the hotel after our flight landed in Beijing airport. I wait over 2 hours, by the time they told us that they couldnt arrange the hotel for us, it's already 3 hours after. Eventually，I received a 200RMB compensation to find myself a place to stay, which caused me 1300RMB at the end.

Sucks I never arrived. I am still at Bejing airport two days later

Punti positivi: Nothing

Punti negativi: Everything

Never got to Changcha

Punti positivi: Never left the airport.

Punti negativi: I am still in Bejing two days later

bad transfer

Punti negativi: Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.

Wouldn't Give Us Our Tickets

Punti negativi: the ticket counter would not give us our boarding passes. With a flight at 7 am and at the counter at 5 am the counter said we were too late. However, we watched as they kept giving others, the Chinese citizens, their tickets. They then walked us to the other side of the airport and left us at a China southern counter and told us to purchase all new tickets. For three hours we negotiated with them that we already had tickets. In the end, Hainan would. It grant us any. Parsing passes. We missed our flight and had to purchase new tickets through China Southern.

Never made it to flight

Punti negativi: The domestic flight from Guangzhou to Beijing was canceled so I missed my connecting flight to Beijing. The airline was very difficult to work with and eventually they got me a flight to Boston two days later.