The food could of been better
If they had fruits as snacks that would have been nice
Scoot doesn't have Business class which is fine . I was pleasantly surprised with my little care package given to me during the flight which I assumed is because I had flown in with Singapore Business and this is part of the offering instead of me buying my own food. Pretty good experience overall for budget airline.
The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
Il cibo in classe economica e una qualità molto mediocre
Food for Dinner was repeated in the next lunch too.
They lost my baggage, if that can be improved it would be 5 star
It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Punti positivi: "Crew very helpful. Seat was very good, food excellent."
Punti positivi: "Crew very polite and friendly"
Punti negativi: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Punti positivi: "I like the crew members"
Punti negativi: "Entertainment selection and food could be better"
Punti negativi: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Punti positivi: "Excelent"
Punti negativi: "I recomended yo my friend"
Punti positivi: "Excellent"
Punti negativi: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Punti negativi: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Punti positivi: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Punti negativi: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Punti positivi: "Great service!"
Punti positivi: "Crew was very friendly and responsive to my needs. They met it with a smile."
Punti positivi: "Everything else"
Punti negativi: "Food was less than marginal"
Punti positivi: "Very comfortable"
Punti negativi: "I don’t see anything I didn’t like"
Punti negativi: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Punti negativi: "the food was mediocre at best - had to ask for water couple of times"
Punti positivi: "Excellent crew"
Punti negativi: "My seat was very hard"
Punti positivi: "Entertainment system"
Punti negativi: "Uncomfortable seats with no space, arrival at last gate"
Punti positivi: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Punti negativi: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Punti positivi: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Punti negativi: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Punti negativi: "Food not hood"
Punti positivi: "More leg room than other airlines, superb service and excellent food!"
Punti positivi: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Punti negativi: "Not much. This airline is up there with the best."
Punti negativi: "one of the oldest planes i ever used"
Punti positivi: "Crews are truly nice and patient"
Punti negativi: "Crews are very nice, food are not really good"
Punti negativi: "The crew was rude when asking me to window shed."
Punti positivi: "Seats!!"
Punti negativi: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Punti positivi: "New movies! Yes!"
Punti negativi: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Punti positivi: "We started taxing 15 minutes before the departure time. This is great !"
Punti negativi: "not much"
Punti positivi: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Punti negativi: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Punti positivi: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Punti negativi: "There was nothing that I didn't like."
Punti negativi: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Punti positivi: "The food was ok. It didn't set my heart on fire, but I did finish it."
Punti negativi: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Punti positivi: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Punti positivi: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Punti positivi: "Entertainment was great"
Punti negativi: "The food is getting worse"
Punti positivi: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Punti positivi: "New plane"
Punti negativi: "Food served 40 min after special meals"
Punti positivi: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Punti negativi: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Punti positivi: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Punti negativi: "None"
Punti positivi: "Consistently good food."
Punti negativi: "Entertainment system sometimes froze, didn't remember where I was in the movie."
No wheel chair assistance was provided though we requested it throughout the journey. First leg Delayed by an hour.
The check in staff at dallas need improvement
They literally discriminate the families flying with children. We had five tickets and they did let us carry only two cabin bags though the bags weighed only less than 10 lbs. very rude. They asked us to put all laptops together in one bag and check in rest of them at the gate in dallas. They asked us to check in one more bag at the gate in doha for our connection because the cabin bag with laptops is heavy. We were family of 5, traveled with one cabin bag to our final destination. I have been using qatar since 2014. Won’t fly with them again.
The flight was great. As far as the food is concerned it would be great to get little things like salt, pepper a small cube of butter (when bread is provided) with the meal.
There was flight delays due to long ques of on-boarding process.
Punti positivi: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Punti negativi: "Some alcoholic drinks"
Punti positivi: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Punti positivi: "Amazing service. Incredible comfort."
Punti negativi: "Nothing"
Punti negativi: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Punti positivi: "The flight was on time"
Punti negativi: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Punti negativi: "Too much A/C, feel cold."
Punti positivi: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Punti positivi: "Crew was friendly."
Punti negativi: "Food"
Punti negativi: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Punti positivi: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Punti negativi: "More space for shoulder and legs. Espicially for a 11h flight"
Punti positivi: "Super comfy seat and entertainment, plus staff super nice"
Punti negativi: "Too long on boarding"
Punti positivi: "The friendly and helpful service."
Punti negativi: "There was a long line by my seat to use the restrooms."
Punti positivi: "The plane was very new and wasn’t crowded."
Punti negativi: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Punti positivi: "Behavior of the crews"
Punti negativi: "Not enough leg room"
Punti positivi: "Attentive service - woke me up before landing (as instructed) and served a meal."
Punti negativi: "Boarding on Doha was chaotic"
Punti positivi: "Qatae Airways is second to non as always"
Punti positivi: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Punti positivi: "The crew were excellent."
Punti negativi: "There is nothing I didnt like"
Punti negativi: "Food wasn't good"
Punti positivi: "Crew were great and sincere"
Punti negativi: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Punti positivi: "- Service - Food Quality"
Punti negativi: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Punti positivi: "On time and efficient"
Punti negativi: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."
Punti positivi: "Cabin Crew was great, very professional and capable."
Punti negativi: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Punti positivi: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Punti negativi: "seats are a bit tight"
Punti positivi: "I like everything about the flight"
Punti negativi: "Everything was ok"
Punti positivi: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."
Punti positivi: "Superiore rispetto alle Business europee. Incredibili le operazioni di chekin: - addetti Qatar Airways raccolgono le valigie direttamente dal taxi e le portano al check-in - immigration con coda separata e nell'attesa drink e cibo - lounge fra le migliori mai viste con self service e servizio al tavolo - comodissimi gli aerei ma qui siamo nella norma - attentissimo il servizio a bordo"
Punti negativi: "Nulla di negativo da segnalare"
Punti positivi: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Punti negativi: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Punti positivi: "Food was good for once"
Punti negativi: "They said they would fix the sound on my sons t.v. but that never happened so we had to swap seats and one of us didn't have any onboard entertainment although we asked about it 4 times"
Punti positivi: "All Qatar employees were friendly and helpful. A great flight!"
Punti positivi: "Everythinగ"
Punti negativi: "Nil"
Punti negativi: "We could not watch anything as my wife and my screen did not work."
Punti negativi: "Food is not fresh and seats are not comfortable. Very little leg room."
Punti positivi: "Everything was good."
Punti negativi: "More movies, no wifi, better food"
Punti positivi: "Schermo non funzionante"
Punti negativi: "Poche informazioni sul ritardo"
Punti positivi: "Punctuality"
Punti negativi: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Punti positivi: "Tutto, aereo , personale, imbarco, intrattenimento, cibo."
Punti negativi: "Le informazioni a Doha del ritardo volo sono comparse sul tabellone a meno di mezz'ora della prevista apertura gate. Comunque nessun problema, Aereoporto confortevole e dotato di wi-fi gratis per chi vola con Qatar."
Punti positivi: "Servizio del personale ottimo, prezzo buono. Ottimo cibo."
Punti negativi: "Aereo datato, poco spazio tra i sedili, intrattenimento multimediale nullo e per un volo così lungo oggigiorno uno se lo aspetta, tant'è che da Doha a Krabi tutt un'altra cosa. Eppure le ore di volo sono simili."
Punti positivi: "On time, clean and joyful"
Punti negativi: "N/A"
Punti positivi: "The food was perfect"
Punti positivi: "The timing was spot on and I had no major issues. The staff was great. They showed that they truly value customer service and were patient"
Punti negativi: "The song selections were somewhat old and should be looked at."
Flight attendants are accomodating and helpful. plane cabin is good and spacious (economy). i wish the food will improve more.
Please all over good but food is needed mix up verity because people is different nations so other wise everything is excellent
Food was great. Enjoyed the variety of world tv/ movie choices
The plane was really old. There was no monitor Infront of seats. The speaker that played the voice of crew and captain was broken and noisy. We could hardly understand what they were saying and that was something definitely obvious for them. It was kind of disrespectful when they saw such an obvious annoying problem and not trying to solve it. I really felt angry.
Cibo nella norma è intrattenimento vdeo di bassa qualità
La miglior compagnia aerea
La miglior compagnia aerea Sempre una garanzia
Punti negativi: "No comments"
Punti positivi: "Il personale estremamente attento e gentile. Non è facile lavorare con le maschere e occhiali per tutta la durata del volo. Trovo che hanno fatto di tutto per rendere il nostro viaggio sicuro dal puto di vista della battaglia contro il virus."
Punti negativi: "Da viaggiatore assiduo Emirates, posso dire che in passato il cibo era meglio e più "speciale". Capisco che in questi tempi pochi euro di risparmio sono un grande aiuto. Per migliorare in Emirates devono solo fare quello che facevano qualche anno fa. Comunque sono sempre tra i migliori."
Punti positivi: "Il personale molto gentile e professionale. Sono stata fortunata perché nella mia fila gli altri due posti erano liberi e quindi ho potuto dormire sdraiata per L a maggior parte del volo"
Punti negativi: "Mi è mancata la salvietta calda dopo l'imbarco e la bustina con il set per il volo notturno. Sarebbe stato molto utile."
Punti positivi: "The entertainment was great and the crew was very friendly and helpful"
Punti negativi: "The ability to access bathrooms after turbulence has ended"
Punti positivi: "The crew were great"
Punti negativi: "This time , the food could have been better"
Punti positivi: "It was a less old plane than in my JNB-DXB flight, but still old."
Punti negativi: "The outdated and unresponsive entertainment interface, the lack of legroom under the seats, and the fact that the already-limited legroom for middle seats must be shared, leading to tensions between passengers."
Punti positivi: "The food was good. The crew was very accommodating."
Punti negativi: ".If the seats recline to just a little bit more"
Punti positivi: "Punctuality"
Punti negativi: "The food, leg space, the drink, and more hospitality, specially towards the aged people like us."
Punti positivi: "Everything else"
Punti negativi: "The crew didn’t have me the right food"
Punti positivi: "Personale come al solito gentilissimo, cibo ottimo, buona scelta di vini"
Punti negativi: "Il comfort dei sedili in business class dovrebbe essere migliorato."
Punti positivi: "Servizio a bordo"
Punti negativi: "Comfort dei sedili"
Punti positivi: "Tutto perfetto: cordialità, cena, confort"
Punti negativi: "Istruzioni al personale di terra e della luonge"
Punti positivi: "Service level of cabin crew and ICE."
Punti negativi: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
Punti negativi: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Punti positivi: "Personale"
Punti negativi: "Poltrona business stretta"
Punti positivi: "On thiime.Good Meal. Professional flight crew."
Punti negativi: "Non hanno fatto kit dentifricio calse mascherina"
Punti positivi: "All the teem all the services"
Punti negativi: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Punti positivi: "Nothing"
Punti negativi: "Very bad service we press the light no one comes and the food is really bad and when I went to go get a cup of tea for my headache the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup we gave you several cups where are they getting really mad at the end we made a complaint and the manager gave me some toys"
Punti negativi: "The food was not up to the mark - the menu choice and combinations needs to be re-looked at for non-veg passengers. The choice of spirits was limited and not there at times. The flight attendants overall disposition towards the passengers needs to improve. - at times they forgot what was asked of them."
Punti negativi: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Punti positivi: "The cabin crew worked hard and were extremely professional and friendly. they are to be commended for this!"
Punti positivi: "The food was great, the in flight entertainment was great, and as a tall person I appreciate that Emirates still provides a decent amount of legroom, even in Economy."
Punti negativi: "Being sandwiched between 2 large men for a 12 hour cuddle."
Punti positivi: "The crew was second to none."
Punti negativi: "The duty-free at Dubai was disappointing."
Punti positivi: "Liked everything esp the luxurious interior& the comfort of the business class"
Punti negativi: "Nothing"
Punti positivi: "Every thing is very good"
Punti negativi: "WiFi never worked"
Punti positivi: "Splendido viaggio soprattutto grazie all’upgrade in business, offerto ad un prezzo non eccessivo. Unico neo, con l’upgrade non era consentito l’accesso alla lounge dell’aeroporto di Bali."
Punti negativi: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Punti positivi: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Punti positivi: "Nothing ."
Punti negativi: "I started my journey from JFK with Emirates and before booking ticket I checked with customer care representative regarding the baggage allowance and I was told that I am allowed to carry up to 55 inch . I just carried 43 inch tv weighing 19lbs and one check-in baggage weighing 21kgs and they made me pay 175$ saying that tv size is not in allowed limitations. I have also filed complaint but didn’t get any response so far . Last year my husband carried 55 inch with ethihad from same airport JFK and was not charged single penny. so I can say there is no airport restriction as well."
Punti positivi: "as usual the ICE system keeps you entertained"
Punti negativi: "we were greeted by a swarm of mosquitoes and then the flight attendants sprayed bug spray multiple times which was terrible given it is an enclosed space. The mosquitoes never went away so the only reprieve was when we finally exited the plane. Awful."
Punti negativi: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Punti positivi: "Spaziosi sedili. Cortesia personale, procedure d'imbarco veloci"
Punti positivi: "I liked that there was live TV available on this flight."
Punti negativi: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Punti positivi: "Every thing was good"
Punti positivi: "Whether flying business class or economy Emirates really knows how to treat its passengers. Food was good and flight comfortable"
Punti positivi: "Food, care, excellent people ."
Punti positivi: "Typical standard up to expectations Emirates flight overall."
Punti negativi: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Punti positivi: "Entertainment and drinks."
Punti negativi: "My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!"
Both planes were uncomfortably warm
Clean plane, professional crew, good food, comfortable seat,
A little more comfy plus no personal items given like hand wipes before food and drinks
Better choice of movies. Way to old . And not enough of a selection.
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Excelente atención, bebidas y comida durante toco el viaje"
Punti negativi: "Todo bien"
Punti positivi: "The airline is top notch and treated you great like it should be."
Punti negativi: "The sears where a little tight but not bad and the movie options were ok not great."
Punti positivi: "Delay was for 30 min"
Punti positivi: "Seems that the exit row seat was very narrow!"
Punti negativi: "Be on time"
Punti positivi: "All great!"
Punti negativi: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Punti positivi: "Food was good ."
Punti negativi: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Crew was really nice can’t complain"
Punti negativi: "Other airlines offer free beer or even hard liquor here u have to pay"
Punti positivi: "It was an okay flight. Nothing spectacular!"
Punti negativi: "Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors ."
Punti positivi: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Punti negativi: "See above."
Punti negativi: "Seats too close when leaning back"
Punti positivi: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Punti negativi: "The flight attendant not wearing perfume. Food was very poor to say the least."
Punti positivi: "Seats were comfortable and the crew was great"
Punti positivi: "Very short flight so pretty standard."
Punti negativi: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "Very friendly, without being intrusive. Responsive and happy."
Punti negativi: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti negativi: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."
Punti positivi: "The food that I did get was decent There was wine A couple decent movies were available"
Punti negativi: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Punti positivi: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Punti negativi: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Punti negativi: "We were scheduled for a 55 minute layover in Zurich which was not nearly enough time. Our plane was 10 minutes late in landing but our next flight was delayed 5 minutes. We had to take a bus from the plane to the terminal, go through immigration with very long lines, take a tram to our departure terminal and then run to our gate which was at the end of a very long hallway. Luckily they held the plane but it was very stressful and exhausting getting to our plane."
Punti positivi: "Left on time, arrived on time, more or less."
Punti negativi: "packed in like anchovies in a tin."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Punti positivi: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Punti negativi: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Punti positivi: "Nice breakfast treat and chocolate is always appreciated"
Punti negativi: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
Punti negativi: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Punti positivi: "The crew did all they can \The Swiss Airlines lounge was superb"
Punti negativi: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
Punti positivi: "Basically the worst flight ever"
Punti negativi: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Punti positivi: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Punti positivi: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Punti negativi: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Punti positivi: "It was a good short flight, with good service"
Punti positivi: "Food was excellent and staff was friendy."
Punti negativi: "Wifi was expensive."
Punti negativi: "The flight was late and I almost lost my connecting flight."
Punti positivi: "Every time I go back to Greece I always fly Swiss. Always on time, good times, clean, and helpful crew."
Punti positivi: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Punti positivi: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
Punti negativi: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
Punti negativi: "Major delay"
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Seats are crowded and no room area for legs at all.
It was great experience. .
They gave me a good seat. Very helpful crew. Friendly. They work well. Very motivated. Good people.
Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti negativi: "Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese."
Punti negativi: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "Boarding in time"
Punti negativi: "Selected food was not provided, old airplane, no entertainment"
Punti negativi: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Punti positivi: "Friendliness of crew, hot towel, great food, cologne in washrooms."
Punti negativi: "My seat did not roll back. The movie choices could have been greater."
Punti positivi: "The flight crew was friendly and kind."
Punti negativi: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Punti positivi: "I liked that I had knee space which made he more comfortable. There was a lot great movie options. The food was good."
Punti negativi: "The air in the plane was smell."
Punti positivi: "Nothing is changing, they need to make some adjustments"
Punti negativi: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."
Punti negativi: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Punti positivi: "Turkish is always consistently excellent"
Punti negativi: "I liked everything. They are very accomodating towards passengers with special needs."
Punti positivi: "The food and entertainment was good. The crew was very nice."
Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti positivi: "Excellent check-in and in-flight service"
Punti positivi: "Being able to check two suitcases per person. The flight attendants were very calm and helpful."
Punti negativi: "We couldn't check in online with our lap infant."
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"
Punti positivi: "friendly people. good food. top notch service"
Punti positivi: "Good food and service"
Punti positivi: "Meal,airplane"
Punti negativi: "A little turbulence"
Punti positivi: "Great attention and kindness from the attendants"
Punti negativi: "The cabin was very very hot during the flight."
Punti positivi: "Good selection of entertainment, comfortable seats."
Punti positivi: "everything"
Punti negativi: "late boarding"
Punti positivi: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Punti negativi: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Punti negativi: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."
Punti negativi: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti positivi: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Punti negativi: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."
Punti positivi: "Good flight service. Nice STAR lounge in Milan"
Punti negativi: "On line check-in does not remember frequent flier info."
Punti positivi: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "I like that two meals were served, beverages were available as well as snack throughout the flight. Each seat had its own television and option to watch a movie, TV show, or listen to music."
Punti negativi: "There were too many announcements being made when they could've combined them. It was disrupting to those watching or listening to something."
Punti positivi: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Punti negativi: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."
Punti positivi: "Everything was appreciated"
Punti positivi: "Comfort, service, entertaiment features and food."
Punti positivi: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
Punti positivi: "price and food"
Punti negativi: "Customer service need to get way better"