|Rotta principale||Sydney Kingsford Smith a Singapore-Changi|
Punti positivi: It’s an old plane, so the seats are those older yet more comfortable type of seats!
Punti negativi: Better service from the crews.
Punti positivi: We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free
Punti negativi: The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked
Punti negativi: Time to renew the aircraft 777-300
Punti positivi: The whole Business experience on SQ
Punti negativi: During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me.
Punti positivi: The whole business class experience
Punti negativi: During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable.
Punti positivi: The crew was excellent.
Punti negativi: The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours.
Punti negativi: More food variety
Punti positivi: Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference.
Punti negativi: Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines...
Punti positivi: Again seats space could be better. Crews were very attentive.
Punti negativi: Other passengers reclining their seats could be a nuisance...
Punti positivi: Crew very helpful. Seat was very good, food excellent.
Punti positivi: Crew was excellent
Punti negativi: Better seat cushions
Punti positivi: Reliable service, clean cabin
Punti positivi: Price is good
Punti negativi: The food can be more improve
Punti positivi: Clean cabin and good service
Punti negativi: Not every body is doing extra miles to make customer happy
Punti positivi: The service was outstanding! All of the flight attendants were amazing!
Punti positivi: New aircraft
Punti negativi: The willingness to provide a better quality service by the entire cabin crew and improved food quality.
Punti positivi: Crew were very gracious and kind.
Punti negativi: Food not as good as before
Punti negativi: More storage space in business
Punti positivi: Smooth boarding
Punti negativi: If they could serve a light snack would be good
Punti positivi: Crew very polite and friendly
Punti negativi: Crew forgot to bring me things twice so I had to ask another crew member on both occasions.
Punti negativi: Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists.
Punti positivi: The crew was excellent, respectful and helpful.
Punti negativi: Boarding by bus is poor
Punti negativi: The aircraft was very cold and chilly.
Punti positivi: Crews sympathy’s
Punti negativi: Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time
Punti positivi: Just ok
Punti negativi: The crew and the service
Punti positivi: Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room.
Punti positivi: Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!
Punti negativi: Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans.
Punti negativi: Better movie selection. Better organized boarding in Frankfurt
Punti positivi: Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers.
Punti negativi: In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time.
Punti negativi: The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were
We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm
Punti positivi: Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch.
Punti negativi: A comfort kit on a ultra long haul flight goes a long way
Punti negativi: Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!
Punti positivi: Flexible seating due to only very few passengers. On time departure and arrival
Punti positivi: Amazing crew, very nice and helpful.
Punti positivi: Friendly staff. Both two meals were awesome.
Punti negativi: Already done.
Punti positivi: the crew is fine. The seat was OK standard.
Punti negativi: Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce.
Punti negativi: Poor customer service and lack of care for loyal passengers
Punti positivi: Crew could have been less rude
Punti positivi: Entertainment
Punti negativi: Crew miss my drink
Punti positivi: Fast boarding. Early arrival. Comfortable seat.
Punti negativi: I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines
Punti positivi: The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals.
Punti negativi: On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage.
Punti positivi: The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made.
Punti negativi: My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential.
Punti negativi: Boarding was delayed for 25 min and was no information for that. Otherwise everything was good
Punti positivi: I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally
Punti negativi: The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms
Punti positivi: checking in at Changi Airport is always a pleasure, helpful friendly staff
Punti negativi: the food is disgusting
Punti positivi: One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!
Punti positivi: SQ always has the best looking flight attendants
Punti positivi: crew was pushing , no time in an rush all the time
Punti negativi: service level
Punti positivi: Crew were amazing and great entertainment
Punti negativi: Boarding could be better
Punti positivi: Plane was super clean and comfortable. A long flight but we'll cared for by host.
Punti negativi: Entertainment and access to Wifi
Punti positivi: The service was excellent
Punti positivi: The service, foods , sack ,
Punti positivi: They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them.
Punti negativi: They are well trained crews so I have no better ideas about improvements
Punti positivi: The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019
Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people.
Punti negativi: I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work
Punti positivi: The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat.
Punti positivi: Overall, the staff was amazing, so as the food and cleanliness
Punti negativi: The space between the seats in economic seat
Punti negativi: In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue.
Punti positivi: Food, service
Punti negativi: The space