Recensioni degli utenti
Valutazione complessiva
8,7
Ottimo
Basato su 3.666 recensioni
Complessivo
8,7
Imbarco
8,8
Comfort
8,5
Personale
9,0
Divertimento
8,7
Cibo
8,4
Informazioni su Singapore Airlines
| Codice IATA | SQ |
|---|---|
| Rotte | 151 |
| Rotta principale | Melbourne Tullamarine e altri aeroporti a Singapore-Changi |
| Aeroporti salvati | 68 |
| Aeroporto principale | Singapore-Changi |
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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10,0
Punti positivi: What can I Say. It's Singapore Airlines
recensione fornita da
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8,3
Punti positivi: I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!
Punti negativi: I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay.
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6,3
Punti positivi: Nothing special.
Punti negativi: Meal was disappointing. Beef was overcook and hard. Service quality is just okay.
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10,0
Punti positivi: Great seating
Punti negativi: Free internet in long flights
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9,3
Punti positivi: Amazing crew. Seat needs more padding.
Punti negativi: Memory foam seats
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7,0
Punti negativi: Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning.
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9,3
Punti negativi: Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though
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7,6
Punti positivi: The crew professional and friendly
Punti negativi: The food was rather bland and did not live up to my expectations
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5,0
Punti negativi: We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent.
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9,6
Punti positivi: Entertainment system was new and easy to use. Seats in premium economy were quite comfortable.
Punti negativi: A vegetarian / pescatarian option on the menu would have been nice but other than that, all good.
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7,3
Punti positivi: The crew is usually really good.
Punti negativi: The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times
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10,0
Punti positivi: Superior standard
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8,3
Punti positivi: Crew very attentive but not intrusive. Food very good.
Punti negativi: I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair.
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10,0
Punti positivi: I liked the size of the cups for drinks: smaller than usual.
Punti negativi: You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews.
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2,0
Punti negativi: Terrible
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8,3
Punti positivi: Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with.
Punti negativi: The food was not too attractive, better variety of main meals
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10,0
Punti positivi: Wonderful trip, Super nice Crew , perfect meal , great entertainment system
Punti negativi: Can not be topped up
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8,6
Punti positivi: Serve customers with a smile
Punti negativi: Better tasting meal packages served at economy cabin
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7,3
Punti positivi: When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat.
Punti negativi: Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu.
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10,0
Punti positivi: Crew , amenities and food
Punti negativi: None
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10,0
Punti positivi: Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah.
Punti negativi: I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached .
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8,0
Punti negativi: Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow
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7,0
Punti negativi: Raise the cabin temperature
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8,0
Punti negativi: Food
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5,6
Punti positivi: Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual
Punti negativi: Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask.
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10,0
Punti negativi: On time would be better.
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10,0
Punti negativi: 20 min late but acceptable for a 15 hr flight
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10,0
Punti positivi: Crew was amazing
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8,0
Punti positivi: They were very generous with food and drinks. It was a pleasant flight.
Punti negativi: Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight
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10,0
Punti positivi: The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great.
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10,0
Punti positivi: Amazing crew, great seating area and tasty menu.
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8,0
Punti negativi: This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me.
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8,0
Punti positivi: Very cramped seats
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10,0
Punti positivi: The staff was amazing
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2,0
Punti positivi: The help desk employees who helped me rebook my flight.
Punti negativi: After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!
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8,0
Punti positivi: Flight time shorter than scheduled. Food good. Crew great.
Punti negativi: Somewhat limited recent release movies compared to Emirates.
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10,0
Punti positivi: I always like Singapore Airlines. They should continue to be the best.
Punti negativi: Some flexibility to select food choices even if we book the flight in short notice.
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10,0
Punti positivi: Amazing crew. On-stop flight. All premium economy for reasonable price.
Punti negativi: Silk air
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10,0
Punti positivi: Newer Aircraft and very convenient
Punti negativi: I dont see any thing to improve
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7,6
Punti positivi: Good food. Friendly staff efficient airports.
Punti negativi: Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result.
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9,6
Punti positivi: Crew, food, time all great.
Punti negativi: WiFi did not work. Flight data unavailable.
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10,0
Punti positivi: Excellent crew and very well dressed and always smiling
Punti negativi: The lights were switched off for a very long time. That can be avoided
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8,0
Smooth and calm ride across the Atlantic
Punti positivi: Friendly service and not a super crowded plane.
Punti negativi: In-seat entertainment was not working for me, and boarding process could be drastically improved.
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7,0
Punti positivi: Cabin crew was amazing!
Punti negativi: Food was mediocre and we've had better on Singapore Airlines before.
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7,3
Punti negativi: flight on time. flight was delayed and gate changed
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10,0
Punti negativi: Nothing much
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6,0
Punti negativi: The person next to me had a distinct body odor.
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5,6
Punti negativi: The seat covers looked worn and dirty. Needs an upgrade.
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9,0
Punti negativi: Seats after 1st hr, will feel uncomfortable
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9,6
Punti positivi: Crew was attentive and made extra effort to meet special requests from passengers.
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8,0
Punti positivi: Super friendly crew. Enough food and drink.
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10,0
Punti negativi: NA
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9,6
Punti positivi: The crew was really nice. The plane was clean and comfortable.
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9,0
Punti positivi: Crew is attentive to our needs
Punti negativi: NA
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8,0
Punti positivi: Helpful with our 2 year old
Punti negativi: Baby change area is very small
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10,0
Punti positivi: Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!
Punti negativi: Nothing significant!
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10,0
Punti negativi: SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL
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6,6
Punti positivi: Movies selection is great. Seating space is comfortable.
Punti negativi: Boarding process could’ve been smoother
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10,0
Punti negativi: The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!
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10,0
Punti positivi: Same as above on SIN-BKK
Punti negativi: Next time in B787 Dreamliner
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10,0
Punti positivi: What can I Say. It's Singapore Airlines
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10,0
Punti positivi: Great seating
Punti negativi: Free internet in long flights
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9,3
Punti positivi: Amazing crew. Seat needs more padding.
Punti negativi: Memory foam seats
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9,3
Punti negativi: Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though
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9,6
Punti positivi: Entertainment system was new and easy to use. Seats in premium economy were quite comfortable.
Punti negativi: A vegetarian / pescatarian option on the menu would have been nice but other than that, all good.
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10,0
Punti positivi: Superior standard
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10,0
Punti positivi: I liked the size of the cups for drinks: smaller than usual.
Punti negativi: You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews.
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10,0
Punti positivi: Wonderful trip, Super nice Crew , perfect meal , great entertainment system
Punti negativi: Can not be topped up
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8,6
Punti positivi: Serve customers with a smile
Punti negativi: Better tasting meal packages served at economy cabin
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10,0
Punti positivi: Crew , amenities and food
Punti negativi: None
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10,0
Punti positivi: Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah.
Punti negativi: I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached .
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10,0
Punti negativi: On time would be better.
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10,0
Punti negativi: 20 min late but acceptable for a 15 hr flight
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10,0
Punti positivi: Crew was amazing
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10,0
Punti positivi: The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great.
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10,0
Punti positivi: Amazing crew, great seating area and tasty menu.
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10,0
Punti positivi: The staff was amazing
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10,0
Punti positivi: I always like Singapore Airlines. They should continue to be the best.
Punti negativi: Some flexibility to select food choices even if we book the flight in short notice.
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10,0
Punti positivi: Amazing crew. On-stop flight. All premium economy for reasonable price.
Punti negativi: Silk air
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10,0
Punti positivi: Newer Aircraft and very convenient
Punti negativi: I dont see any thing to improve
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9,6
Punti positivi: Crew, food, time all great.
Punti negativi: WiFi did not work. Flight data unavailable.
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10,0
Punti positivi: Excellent crew and very well dressed and always smiling
Punti negativi: The lights were switched off for a very long time. That can be avoided
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10,0
Punti negativi: Nothing much
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9,0
Punti negativi: Seats after 1st hr, will feel uncomfortable
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9,6
Punti positivi: Crew was attentive and made extra effort to meet special requests from passengers.
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10,0
Punti negativi: NA
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9,6
Punti positivi: The crew was really nice. The plane was clean and comfortable.
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9,0
Punti positivi: Crew is attentive to our needs
Punti negativi: NA
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10,0
Punti positivi: Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!
Punti negativi: Nothing significant!
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10,0
Punti negativi: SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL
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10,0
Punti negativi: The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!
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10,0
Punti positivi: Same as above on SIN-BKK
Punti negativi: Next time in B787 Dreamliner
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8,3
Punti positivi: I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!
Punti negativi: I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay.
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7,0
Punti negativi: Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning.
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7,6
Punti positivi: The crew professional and friendly
Punti negativi: The food was rather bland and did not live up to my expectations
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7,3
Punti positivi: The crew is usually really good.
Punti negativi: The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times
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8,3
Punti positivi: Crew very attentive but not intrusive. Food very good.
Punti negativi: I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair.
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8,3
Punti positivi: Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with.
Punti negativi: The food was not too attractive, better variety of main meals
recensione fornita da
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7,3
Punti positivi: When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat.
Punti negativi: Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu.
recensione fornita da
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8,0
Punti negativi: Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow
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7,0
Punti negativi: Raise the cabin temperature
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8,0
Punti negativi: Food
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8,0
Punti positivi: They were very generous with food and drinks. It was a pleasant flight.
Punti negativi: Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight
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8,0
Punti negativi: This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me.
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8,0
Punti positivi: Very cramped seats
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8,0
Punti positivi: Flight time shorter than scheduled. Food good. Crew great.
Punti negativi: Somewhat limited recent release movies compared to Emirates.
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7,6
Punti positivi: Good food. Friendly staff efficient airports.
Punti negativi: Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result.
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8,0
Smooth and calm ride across the Atlantic
Punti positivi: Friendly service and not a super crowded plane.
Punti negativi: In-seat entertainment was not working for me, and boarding process could be drastically improved.
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7,0
Punti positivi: Cabin crew was amazing!
Punti negativi: Food was mediocre and we've had better on Singapore Airlines before.
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7,3
Punti negativi: flight on time. flight was delayed and gate changed
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8,0
Punti positivi: Super friendly crew. Enough food and drink.
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8,0
Punti positivi: Helpful with our 2 year old
Punti negativi: Baby change area is very small
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6,6
Punti positivi: Movies selection is great. Seating space is comfortable.
Punti negativi: Boarding process could’ve been smoother
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6,3
Punti positivi: Nothing special.
Punti negativi: Meal was disappointing. Beef was overcook and hard. Service quality is just okay.
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5,0
Punti negativi: We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent.
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2,0
Punti negativi: Terrible
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5,6
Punti positivi: Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual
Punti negativi: Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask.
recensione fornita da
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2,0
Punti positivi: The help desk employees who helped me rebook my flight.
Punti negativi: After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!
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6,0
Punti negativi: The person next to me had a distinct body odor.
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5,6
Punti negativi: The seat covers looked worn and dirty. Needs an upgrade.
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Stato Voli
Singapore Airlines- Mappa delle tratte
Principali rotte di volo
Volo
Origine
Destinazione
dom
lun
mar
mer
gio
ven
sab
D
L
M
M
G
V
S
479
Città del Capo
CPT
Johannesburg
JNB
949
Denpasar
DPS
Singapore
SIN
479
Johannesburg
JNB
Singapore
SIN
952
Singapore
SIN
Giacarta
CGK
998
Singapore
SIN
Rangoon
RGN
931
Surabaya
SUB
Singapore
SIN
176
Singapore
SIN
Hanoi
HAN
106
Singapore
SIN
Kuala Lumpur
KUL
181
Bandar Seri Begawan
BWN
Singapore
SIN
182
Singapore
SIN
Bandar Seri Begawan
BWN
800
Singapore
SIN
Pechino
PEK
866
Singapore
SIN
Hong Kong
HKG
446
Singapore
SIN
Dacca
DAC
951
Giacarta
CGK
Singapore
SIN
21
Newark
EWR
Singapore
SIN
323
Amsterdam
AMS
Singapore
SIN
983
Bangkok
BKK
Singapore
SIN
503
Bangalore
BLR
Singapore
SIN
266
Brisbane
BNE
Singapore
SIN
423
Mumbai
BOM
Singapore
SIN
851
Canton
CAN
Singapore
SIN
335
Parigi
CDG
Singapore
SIN
401
Nuova Delhi
DEL
Singapore
SIN
495
Dubai
DXB
Singapore
SIN
26
Francoforte
FRA
New York
JFK
325
Francoforte
FRA
Singapore
SIN
655
Fukuoka
FUK
Singapore
SIN
2
Hong Kong
HKG
San Francisco
SFO
861
Hong Kong
HKG
Singapore
SIN
639
Tokyo
HND
Singapore
SIN
611
Seul
ICN
Singapore
SIN
623
Ōsaka
KIX
Singapore
SIN
119
Kuala Lumpur
KUL
Singapore
SIN
37
Los Angeles
LAX
Singapore
SIN
321
Londra
LHR
Singapore
SIN
529
Chennai
MAA
Singapore
SIN
451
Malé
MLE
Singapore
SIN
671
Nagoya
NGO
Singapore
SIN
12
Tokyo
NRT
Los Angeles
LAX
11
Tokyo
NRT
Singapore
SIN
801
Pechino
PEK
Singapore
SIN
216
Perth
PER
Singapore
SIN
831
Shanghai
PVG
Singapore
SIN
997
Rangoon
RGN
Singapore
SIN
31
San Francisco
SFO
Singapore
SIN
177
Ho Chi Minh
SGN
Singapore
SIN
974
Singapore
SIN
Bangkok
BKK
502
Singapore
SIN
Bangalore
BLR
265
Singapore
SIN
Brisbane
BNE
422
Singapore
SIN
Mumbai
BOM
850
Singapore
SIN
Canton
CAN
336
Singapore
SIN
Parigi
CDG
402
Singapore
SIN
Nuova Delhi
DEL
948
Singapore
SIN
Denpasar
DPS
494
Singapore
SIN
Dubai
DXB
22
Singapore
SIN
Newark
EWR
326
Singapore
SIN
Francoforte
FRA
656
Singapore
SIN
Fukuoka
FUK
632
Singapore
SIN
Tokyo
HND
602
Singapore
SIN
Seul
ICN
622
Singapore
SIN
Ōsaka
KIX
38
Singapore
SIN
Los Angeles
LAX
318
Singapore
SIN
Londra
LHR
528
Singapore
SIN
Chennai
MAA
452
Singapore
SIN
Malé
MLE
918
Singapore
SIN
Manila
MNL
328
Singapore
SIN
Monaco di Baviera
MUC
672
Singapore
SIN
Nagoya
NGO
12
Singapore
SIN
Tokyo
NRT
213
Singapore
SIN
Perth
PER
832
Singapore
SIN
Shanghai
PVG
32
Singapore
SIN
San Francisco
SFO
186
Singapore
SIN
Ho Chi Minh
SGN
930
Singapore
SIN
Surabaya
SUB
877
Taipei
TPE
Singapore
SIN
876
Singapore
SIN
Taipei
TPE
175
Hanoi
HAN
Singapore
SIN
478
Johannesburg
JNB
Città del Capo
CPT
478
Singapore
SIN
Johannesburg
JNB
327
Monaco di Baviera
MUC
Singapore
SIN
25
New York
JFK
Francoforte
FRA
11
Los Angeles
LAX
Tokyo
NRT
324
Singapore
SIN
Amsterdam
AMS
361
Stoccolma
ARN
Mosca
DME
351
Copenaghen
CPH
Singapore
SIN
447
Dacca
DAC
Singapore
SIN
362
Mosca
DME
Stoccolma
ARN
361
Mosca
DME
Singapore
SIN
391
Istanbul
IST
Singapore
SIN
52
Manchester
MAN
Houston
IAH
51
Manchester
MAN
Singapore
SIN
362
Singapore
SIN
Mosca
DME
392
Singapore
SIN
Istanbul
IST
52
Singapore
SIN
Manchester
MAN
51
Houston
IAH
Manchester
MAN
352
Singapore
SIN
Copenaghen
CPH
355
Milano
MXP
Singapore
SIN
337
Düsseldorf
DUS
Singapore
SIN
356
Singapore
SIN
Milano
MXP
338
Singapore
SIN
Düsseldorf
DUS
365
Roma
FCO
Singapore
SIN
366
Singapore
SIN
Roma
FCO
915
Manila
MNL
Singapore
SIN
1
San Francisco
SFO
Hong Kong
HKG
218
Melbourne
MEL
Singapore
SIN
377
Barcellona
BCN
Milano
MXP
378
Milano
MXP
Barcellona
BCN
288
Canberra
CBR
Singapore
SIN
217
Singapore
SIN
Melbourne
MEL
241
Singapore
SIN
Sydney
SYD
288
Sydney
SYD
Canberra
CBR
242
Sydney
SYD
Singapore
SIN
278
Adelaide
ADL
Singapore
SIN
279
Singapore
SIN
Adelaide
ADL
469
Colombo
CMB
Singapore
SIN
27
Seattle
SEA
Singapore
SIN
387
Barcellona
BCN
Singapore
SIN
388
Singapore
SIN
Barcellona
BCN
468
Singapore
SIN
Colombo
CMB
993
Phuket
HKT
Singapore
SIN
992
Singapore
SIN
Phuket
HKT
286
Auckland
AKL
Singapore
SIN
298
Christchurch
CHC
Singapore
SIN
531
Ahmedabad
AMD
Singapore
SIN
530
Singapore
SIN
Ahmedabad
AMD
285
Singapore
SIN
Auckland
AKL
297
Singapore
SIN
Christchurch
CHC
28
Singapore
SIN
Seattle
SEA
346
Singapore
SIN
Zurigo
ZRH
345
Zurigo
ZRH
Singapore
SIN
517
Calcutta
CCU
Singapore
SIN
516
Singapore
SIN
Calcutta
CCU
247
Melbourne
MEL
Wellington
WLG
248
Wellington
WLG
Melbourne
MEL
Principali aeroporti serviti da Singapore Airlines
- Aeroporto di Singapore-Changi (SIN)
- Aeroporto di Giacarta Aeroporto Internazionale di Giacarta-Soekarno-Hatta (CGK)
- Aeroporto di Internazionale di Hong Kong (HKG)
- Aeroporto di Bangkok Suvarnabhumi e altri aeroporti (BKK)
- Aeroporto di Melbourne Tullamarine e altri aeroporti (MEL)
- Aeroporto di Sydney Kingsford Smith (SYD)
- Aeroporto di Shanghai Pu Dong (PVG)
- Aeroporto di Seul Incheon Intl (ICN)
- Aeroporto di Denpasar Aeroporto Internazionale Ngurah Rai (DPS)
- Aeroporto di Internazionale di Tokyo (HND)
- Aeroporto di Manila Aeroporto Internazionale di Manila-Ninoy Aquino (MNL)
- Aeroporto di Londra-Heathrow (LHR)
- Aeroporto di Brisbane (BNE)
- Aeroporto di Perth (PER)
- Aeroporto di Ōsaka Kansai Intl (KIX)
Informazioni su Singapore Airlines
- SQ Codice IATA
- +39 06 47855 360 Chiama
- singaporeair.com Visita
Informazioni su stato dei voli, cancellazioni e ritardi ottenute da Flightstats.com. I dati potrebbero non essere sempre accurati o privi di eventuali errori. Si consiglia di chiedere sempre conferma delle informazioni alla compagnia aerea.