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Punti negativi: 5 hours delay...

Punti positivi: Everything on time and well organized.

Punti negativi: On-flight entertainment or wi-fi (even paid one) would certainly help

Punti negativi: Very long check-in line which went very slow because they charge for printing boarding passes and many people did not have theirs printed, leading to confusion. The fact that they charge for this is pretty ridiculous and scammy--I'm pretty sure they do it just to pull money from people who don't know any better. This information should be more readily available.

Punti positivi: Not much to like. Two days before my flight I went on UIA website to choose my seat. There were many seats to choose from, ranging in price from $10 up to $50. I choose seat 26B, a $50 seat, it was near an emergency exit and has plenty of leg room. I get to JFK and received my boarding pass and didn’t notice the seat was 31A. I board the plane, and see someone is in my seat, look at my ticket and see the seat number isn’t as I requested and paid for. So I take my seat in 31A and wait patiently for the stewardess.

Punti negativi: I didn’t like how the situation was handled. I had paid for seat 26B, and someone else was in my seat. The stewardess says there’s nothing she can do, the flight is full. I told her that I was fine sitting where I was, but I would like to be refunded for the seat that I reserved. Unfortunately for both of us, there was little that either of us could do to rectify the situation. I would have been satisfied with an explanation of whom I need to contact to ask for my refund, or have the situation brought to a managers attention that could help me. Overall it was poor customer service.

Punti positivi: Very friendly services and on time flight

Punti negativi: Need better entertainment system and movie options

Punti negativi: I experienced a long delay and got stuck sitting in plane got another 2 hours after boarding before we could take off

Punti negativi: The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good

Punti positivi: Everything is good but there are kids make noisy during the sleeping and no one stop them.

Punti positivi: Pilot kept us well informed.

Punti negativi: Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane

Punti negativi: Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ...

Punti positivi: The crews treated me with respect and the seat was okay being for economic seat.

Punti negativi: It’s my first time flying with China Southern. I have no comparison at this time.

Punti negativi: The seats of A380 CAN-LAX flights were little cramped.

Punti positivi: Crew, Food, seat

Punti negativi: Seat cushion

Punti positivi: Kuwait airline did not even responded to the food request.

Punti positivi: I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible

Punti positivi: Yes and Clean

Punti positivi: I just had a bad experience with the person seating next to me

Punti negativi: Horrible rude counter people at checkin, using threats and yelling they insisted on checking handbag which caused an hour delay to retrieve. And during stopover did not have food, computer and other items in handbag. Highly do not reccomend airline

Punti positivi: Pretty comfortable seats, nice to have blanket/pillow/eye mask/earplugs for overnight flight. Good entertainment choices.

Punti negativi: Boarding was terrible - the terminal is overcrowded, and people are crammed at the bottom of an escalator which is extremely dangerous. We needed to take a bus to the plane which is very unusual for an international flight.

Punti negativi: Kosher food .. but normal

Punti negativi: Offer some form of entertainment or alternatively free access to internet.

Punti positivi: Air India sucks.

Punti negativi: unprofessional service

Punti negativi: Food could have been better... The croissants were not of good quality.. For entertainment there was nothing on board on the TV.

Punti positivi: Captains message totally unaudiable

Punti negativi: Some entertainment and refreshments

Punti negativi: Need spacious aircrafts for such a long flight..

Punti positivi: Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food.

Punti positivi: They were helpful

Punti negativi: The entertainment services on the plane

Punti positivi: Great food options, very tasty. Crew was attentive, polite and professional.

Punti negativi: Travelled business class and was ace experience

Punti positivi: Great crew, comfortable seating with enough leg room.

Punti negativi: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Punti positivi: Food was great, enjoyed watching videos, staff very profession and friendly.

Punti negativi: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Punti positivi: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Punti negativi: Not being to help on the ground in Copenhagen with delta issues

Punti positivi: Quick boarding.

Punti negativi: Rough landing in Bah.

Punti positivi: entertainment, good movie choices

Punti negativi: here is where they get you, yes, super cheap flight and 2 checked bags included, but you are only allowed 15kg a bag! you have to buy 20kg bags!

Punti positivi: New Muscat terminal is lovely. service very attentive and food v. Nice.

Punti positivi: Loved all of it. Zero complaints

Punti negativi: No comment

Punti negativi: Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep.

Punti positivi: The crew was helpful. Flights were on time.

Punti negativi: The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!

Punti negativi: This is the second time I have flown the AirBus 380. If you can make sure that you fly this airplane. Even in coach, there is ample leg room and comfort. The flight crew was very attentive and prompt in their service to passengers.

Punti negativi: Better inflight entertainment

Punti positivi: Flight was on time.

Punti negativi: In flight complimentary food and drink service could have been better.

Punti negativi: the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit.

Punti positivi: Good crew, as usual with Air France.

Punti negativi: Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes

Punti positivi: Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!

Punti negativi: Provide another blanket when needed, was wearing shorts and a short sleeve shirt.

Punti positivi:

Punti positivi: The crew was amazing.

Punti negativi: The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with.

Punti negativi: The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami

Punti positivi: The entertainment was good.

Punti negativi: The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app.

Punti positivi: Nothing

Punti negativi: Everything.

Punti negativi: The airplane broke from Abudabi to Delhi with 4 hrs delay.

Punti positivi: Good trip

Punti negativi: Train staff to be more responsive to customersn need

Punti positivi: Nothing much to say. The crew was polite, kind and professional.

Punti negativi: nothing.

Punti negativi: My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience

Punti positivi: nothing

Punti negativi: very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court.

Punti positivi: Nothing, the crew was terrible with very bad attitude, the food is very bad and the seats and bathrooms were awful.

Punti negativi: Every thing should be replaced starting with the crew.

Punti positivi: From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays.

Punti positivi: This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn

Punti negativi: I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!....

Punti negativi: Children children children.....

Punti negativi: On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!

Punti positivi: Crew seemed happy

Punti negativi: Absolutely no leg space and I'm only average height

Punti positivi: The crue was great. Food was great

Punti positivi: The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat.

Punti negativi: The seats were a little uncomfortable but to be expected on long flights.

Punti positivi: FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!

Punti negativi: 5 stars all around

Punti positivi: Price of the ticket

Punti negativi: 1) Not allowed to choose my own sit for free - no free sit selection when logged in for a check in 2) Very low quality food and very far intervals between feedings, such a long flight and almost hungry all the time 3)Aircraft seems old and noisy, not so comfortable either

Punti negativi: Flight was delayed by 4.5 hours!!! I missed my connection flight in New York and had to spend all night in terminal...w to wait for another connection flight. Did not sleep 2 nights in the row.

Punti positivi: The easy procedure of website check in

Punti negativi: The tickets price

Punti negativi: I’ve waited for 2 hours into the flight to get a cup of water . And an hour more to buy a bottle of water. Staff was not nice .

Punti positivi: Seat not confortable

Punti negativi: Get newer planes with better functional amenities

Punti positivi: Get down

Punti negativi: Everything and the crew more friendly.

Punti positivi: The flight attendants were wonderful and the movies and space for the kids was great!

Punti positivi: Crew and food

Punti negativi: Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort.

Punti positivi: The seats were super uncomfortable lame service

Punti negativi: Everything bad hygiene dirty seats and airplane

Punti positivi: Flight crew was friendly and attentive Very nice job!

Punti positivi: The food was not bad. The crew was okay and definitely not amazing.

Punti negativi: Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva.

Punti positivi: The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time.

Punti negativi: The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue.

Punti positivi: The crew was amazing - so helpful and so accommodating

Punti negativi: Lounge in Lhasa

Punti positivi: Everything is good but there are kids make noisy during the sleeping and no one stop them.