|I voli arrivano a||Bangkok Suvarnabhumi e altri aeroporti|
|I voli partono a||Roma-Fiumicino|
|Prezzo del volo||401 €|
|Compagnie Aeree||Ukraine Intl Air, Air China, Kuwait Airways, Air France, KLM, Royal Jordanian, Air Italy, Air India, China Eastern, Finnair, Etihad Airways, Turkish Airlines, Uzbekistan Airways, China Southern, Emirates, Aeroflot, Egypt Air, XiamenAir, SWISS|
Punti positivi: Crew very professional and provided a friendly and helpful service. Aircraft was clean and tidy. Food was to an OK standard.
Punti negativi: Frankfurt is a terrible airport to fly through, based on my last two experiences. This time the security was better but still very slow compared to other airports I use routinely. I could have easily missed the connection if I had not left the business lounge early to go to the boarding gate. I try to avoid this airport.
Punti positivi: We will never again fly ukraine air. Terrible customer service, quality, organization. We are overall extremely unsatisfied with this company and will never ever book them again. I will be writing a report to their customer service department. You should stop offering flights from this airline. The worst most negative customer service experience ever.
Punti negativi: Please see what was written above. There was nothing good about this flight.
Punti positivi: Service
Punti negativi: Food
Punti positivi: Check in was quick as well as boarding.
Punti negativi: Seats far too narrow.
Punti negativi: I missed this flight, because my previous flight was delayed
Punti positivi: crew and general experience was great
Punti negativi: baggage mishandling
Punti positivi: The crew members were awesome. Right on top of they’re game.
Punti negativi: The entertainment had issues in my flight home. Screen would freeze.
Punti positivi: Smooth ride. Slept most of the way
Punti negativi: No charger ports for iPhone. Sound on the movie was broken and spotty so shut it off Boarding was fine but the line to get Into the gate area was long and erratic and was a combo of like 6 different gates
Punti positivi: Lovely crew
Punti negativi: Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again.
Punti positivi: The crew was great.
Punti negativi: The seats could gave been more comfortable.
Punti positivi: the plane seemed new and clean. The food was okay.
Punti negativi: This one had a better crew but again the flight was delayed for no apparent reason and we had to wait with a 14-month-old for over 5 hours
Punti positivi: I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible
Punti positivi: It was on amazing trip,crews was very courteous and the food was very good
Punti positivi: To be honest nothing
Punti negativi: Flight was canceled because of technical problem and they delayed us for arround 11 hours till next flight. Though they have arranged for hotel stay but the manegement if the icedent was so poor in communication, transportation, and Timings.
Punti positivi: Seat
Punti negativi: It was a great flight can’t think of anything
Punti positivi: Fantastic Crew!
Punti negativi: Seats are comfortable but tight.
Punti positivi: srfghj
Punti negativi: fghjkl
Punti positivi: Nice staff. Flight on time.
Punti negativi: Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??
Punti positivi: The airplane
Punti negativi: Nothing
Punti positivi: My seat at the window was great and the staff really friendly and courteous!
Punti negativi: Need more leg room!!! Larger meals needed.
Punti positivi: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.
Punti negativi: Not having to walk outside in Edinbur4gh to board the flight.
Punti negativi: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.
Punti positivi: Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport
Punti negativi: No downsides at all
Punti positivi: flight was fairly empty, so very comfortable seating as nearby seats were not occupied.
Punti negativi: everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!
Punti negativi: flight delayed. final destination arrival was 9 hours after expected. no accomodation was given (i stayed in the airport for 9 hours and needed to sleep there)
Punti positivi: Quick boarding and on time departure and arrival.
Punti negativi: Evrything!
Punti negativi: Really poor food, service was dull af best and plane is quite antiquated. They need to overhaul and modernize every aspect of their operation to properly represent Jordanian hospitality and Middle East standards for aviation.
Punti positivi: If AirItaly continues in this fashion they will outpace other airlines to Italy. Great crew, delicious food.
Punti negativi: Entertainment package was not too good. Needed better movies or a bigger selection.
Punti positivi: Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.
Punti negativi: Flight was massively delayed and communication about why was terrible.
Punti negativi: Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.
Punti positivi: I liked that it was short
Punti negativi: The ride was so bumpy that I got sick
Punti positivi: Crew were very sweet with my 3 year old son. Plane interior newish and comfortable
Punti negativi: Seat pitch a bit tight. Only a soft drink bar service with Advanced Tea Substitute (tm)
Punti negativi: 3 Bags from Delhi to Chicago were delayed. We were promised bags will be delivered at our home address
Punti negativi: Management, flight was delayed and no information conveyed ahead. Later connections missed and no proper arrangements made on time for next connecting flight.
Punti positivi: The seat was fine for the aircraft.
Punti negativi: Horrendous delays causing expensive rebooking of flights. Zero customer service when the delay was the fault of Air India. Horrible boarding process and no intervention by crew when passengers threw fits about their seats and tried to switch in complicated manners, when we were already delayed.
Punti positivi: I did not like anything about the flight. I will never pick air India again!!!
Punti negativi: The people working at the counter were very rude. The plane kept delaying. My flight got delayed til 530pm and I got the notification at 618pm. The plane was suppose to take off at 230pm and didn’t take off til 834pm. I missed my connecting flight. There was no accommodation for the people flying.
Punti negativi: It was pathetic wheelchair access in Dubai international Airport. They made passenger walk instead of providing wheelchair. It was a long walk for passengers, who could not walk well.
Punti negativi: More entertainment choices in music. Easy access to wifi
Punti negativi: OK for the price
Punti negativi: The crew except one were professional, food was afool, no one at the desk in China spoke Englight. No hotel was provided after flight transit hours had increased to 10. Never travel theough Vhina Eastern
Punti positivi: Everything was good
Punti negativi: Nothing, keep at it
Punti positivi: Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment
Punti negativi: Breakfast was not nice. On line check in could have been easier.
Punti positivi: I enjoy my flight
Punti negativi: Again no complains
Punti positivi: The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected.
Punti negativi: The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start.
Punti positivi: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki
Punti negativi: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...
Punti positivi: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.
Punti negativi: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.
Punti negativi: Il bagaglio è arrivato con volo successivo
Punti positivi: The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children.
Punti negativi: The assignment of seats for the Gold card members.
Punti positivi: No
Punti negativi: My baggage is missed on my trip
Punti positivi: Planes were good with good leg room
Punti negativi: For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited.
Punti positivi: Good quality overall from Etihad
Punti negativi: Selection of movies/tv was pretty dire and the wifi was awful.
Punti positivi: Good service
Punti negativi: My bags came last even having priority labels
Punti positivi: Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member
Punti negativi: Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member
Punti negativi: More space and room
Punti positivi: The crew itself was great and very attentive. Based off checking in I didn't expect the flight experience itself to be so great.
Punti negativi: Checking in was awful in SF. My downloaded boarding pass didn't work at the security gate and a lady checking boarding passes made snide comments about me not being TSA pre check. Had to go and wait in the line to have them print the pass and of course. Make the downloaded passes work.
Punti positivi: The food was good and the service was mostly good.
Punti negativi: Our cabin was very warm and seats were uncomfortable.
Punti negativi: I will inform everyone I know not make customer to your company because of boor service
Punti positivi: Il cibo Servizio Volo in generale
Punti negativi: Linea enorme e lenta d'imbarco
Punti positivi: L'equipaggio è stato fantastico e super gentile!!!
Punti negativi: L'odore in aereo da alcuni passeggeri...
Punti positivi: È stato un volo molto confortevole - una piacevole esperienza nel complesso! Tuttavia, il cibo mi ha riempito di aria :(
Punti positivi: They finally have 767 with at seat screens - Riga to JFK - but most movies Russian or Uzbek with extremely poor "English" spoken oven the dialog, not subtitles which would be more enjoyable. Would also be nice to have beer for purchase.
Punti negativi: Flight was shaky. Did not feel safe.
Punti positivi: China Southern has great equipment. They are always well maintained and clean. The seats in main cabin are very comfortable. A great value!
Punti negativi: As an English speaker, I find their service announcements on board often lack in clarity, but they try. I always stroll and enjoy engaging in flight crew in casual conversation about their thoughts of the equipment, schedule, plans during their layover. I find on this more personal level, they relax
Punti positivi: short (14 hours) flight. food is okay as airplane food. seats are pretty big.
Punti negativi: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds.
Punti positivi: seats are comfy fast boarding on time
Punti negativi: not enough food
Punti positivi: Attentive crew, good breakfast in business class
Punti negativi: Very warm, delay in boarding
Punti positivi: Crew was courteous enough, and plane was quite new.
Punti negativi: Provision of at least toothbrush,etc like other airlines for long flights.
Punti positivi: In flight entertainment was excellent
Punti negativi: My first flight the seat was towards the back and was smaller than others.
Punti positivi: Everything was outstanding
Punti negativi: Nothinng really
Punti negativi: I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l
Punti positivi: Very friendly crew, and great entertainment options.
Punti negativi: Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service.
Punti positivi: Entertainment system
Punti negativi: The food and the crew way of speaking to people
Punti positivi: Great airline and service
Punti negativi: delayed flight made me miss my connection. I was stuck in the Moscow airport for 12 hours.
Punti positivi: Smooth boarding, excellent crew.
Punti negativi: Quality of the food could be better for a business ticket. Bread like a stone and not warmed.
Punti positivi: Good airline and good service
Punti positivi: Service was very good
Punti negativi: The seats are horrible!!! The 2 plug system for the headphones which prevents you from using you own
Punti positivi: It was ok
Punti negativi: It was ok
Punti positivi: On time
Punti negativi: Nothing
Punti negativi: Actually I didn’t fly as I didn’t receive the confirmation email or the ticket and I had to call vayama who informed me that they don’t have any records for my booking although my credit card was authorized for the amount !! I had to do another booking fire test with the airlines due to limited time before departure!
Punti negativi: 4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order.
Punti positivi: Trip was comfy and swift .. crew are friendly and flight is nice and clean
Punti negativi: Food is average
Punti negativi: The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!
Punti positivi: Crew's Services
Punti negativi: Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor.
Punti positivi: Nothing
Punti negativi: Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this.
Punti positivi: crew was nice
Punti negativi: food was dry
Punti positivi: 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese.
Punti negativi: Really, no complaints. More entertainment choices would be appreciated however is not my priority.
Punti negativi: A little more clean seats
Punti positivi: Cabin crew were efficient
Punti negativi: Open check in counters on time as scheduled. They were half hour late at least
Punti negativi: This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!
Punti positivi: Awesome business class seat, or rather throne
Punti negativi: Limited selection of movies
Punti positivi: The movie
Punti negativi: More space! The crew could have been nicer
Roma-Fiumicino (FCO) Italia
Bangkok Suvarnabhumi e altri aeroporti (BKK) Thailandia
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