I have some pictures to prove it , my flight from SP to Fort Lauderdale I could not sleep at all. Not only me but the passenger in front of me . The seat was broken, where you rest your head it was falling apart, I tried to put it back but kept falling. The flight attendant tried once and gave up . I asked to change seats and they did not let me do . I had to fly basically straight all night , I could not rest my head on the seat. Never again with this company
Punti positivi: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Punti negativi: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Punti negativi: "more and more current movie options"
Punti positivi: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Punti negativi: "The plane was very cold!"
Punti positivi: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Punti negativi: "Space"
Punti positivi: "Airplane was comfortable and food was good. The crew was also very friendly."
Punti negativi: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Punti positivi: "Great experience overall"
Punti negativi: "No complaints"
Punti positivi: "The crew was amazing"
Punti positivi: "Nothing in special."
Punti negativi: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Punti positivi: "We got all of our bags! No lines. Smooth sailing"
Punti negativi: "Very narrow seats"
Punti positivi: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Punti negativi: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Punti positivi: "My seat 28H didn't recline"
Punti negativi: "More recent movies on board"
Punti positivi: "Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food."
Punti negativi: "It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled."
Punti positivi: "Il personale era cordiale"
Punti negativi: "Câmbio totale di aeronave. Awkward"
Punti positivi: "I loved my trip the flight was amazing"
Punti negativi: "Everything was wonderful"
Punti positivi: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Punti negativi: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Punti positivi: "Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!"
Punti negativi: "No much space in the seats"
Punti negativi: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."
Punti positivi: "La puntualità. La voce divertimento NA."
Punti positivi: "The tickets were a good price, movie selection was excellent, and the staff was really friendly and helpful."
Punti negativi: "The leg room was terrible. I'm a tall American and I could barely fit in the seat, let alone fall asleep in a 9 hour hour flight. Also, there were no plugs that would work for an American outlet."
Punti positivi: "CLEAN EFFICIENT"
Punti negativi: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Punti positivi: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Punti negativi: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."
Punti negativi: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."
Punti positivi: "The selection of tv shows (Game of Thrones)"
Punti negativi: "Not much leg room (I’m six feet tall)"
Punti positivi: "Quality of the flight was similar to the first one, very good. Consistency. Good!"
Punti positivi: "The staff"
Punti positivi: "Flight was fast and safe."
Punti negativi: "Easy going. No complaints"
Punti positivi: "Everything was really nice"
Punti positivi: "Everything was excellent"
Punti positivi: "Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US."
Punti negativi: "Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen"
Punti positivi: "space for legs."
Punti positivi: "Friendly crew"
Punti negativi: "Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat."
Punti positivi: "All on time and excellent treat"
Punti positivi: "Very nice crew."
Punti negativi: "The seats are extremely uncomfortable."
Punti negativi: "checkin was a disaster. Could only be described as chaos in VCP."
Punti positivi: "Check in, boarding, flight attendence, food, comfort inside the cabin, all very good"
Punti negativi: "Overall very satisfied"
Punti positivi: "Boarding, Confort, entertainment and the"
Punti negativi: "I dinot like the food, the dparting delay and lack of informations about the reason of delay, the cabin was extremely hot before take off and extremrly cold during flight."
Punti negativi: "We're still waiting for the flight"
Punti positivi: "People were very nice and professional. I really enjoyed my flight with Azul"
Punti positivi: "Crew was friendly, no one sat next to me, so I had plenty of space."
Punti negativi: "TV channels were not all working."
Punti positivi: "I don't speak Portuguese but everyone was very friendly and helpful."
Punti positivi: "In orario"
Punti negativi: "Aereo. Scomodo e obsoleto"
Punti negativi: "1 ora di ritardo"
Punti positivi: "The crew were very outgoing and helpful."
Punti negativi: "The seats are very small and almost impossible to sleep overnight."
Punti negativi: "That none of the announcements were made in any other language other than Portuguese, in which I'm not fluent"
The space between chairs in economy class is so tight
A little more comfy plus no personal items given like hand wipes before food and drinks
It wasn’t communicated that on the layover, we needed to again have our documents checked so after waiting in long line to board, we were sent back to another documents check line and then back to the long boarding line. It wasn’t a big deal but something to mention. Once on board the crew was phenomenal. Very friendly and constantly working and serving. I don’t think they got a moments rest during the 10+ hour flight. Best service on a flight in years….hands down above & beyond Delta airlines where I have my miles awards membership. Very pleased with Swiss Air.
I'm flew Swiss for the first time and like it
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti positivi: "Delay was for 30 min"
Punti positivi: "Nice folks"
Punti negativi: "Economy is not very comfortable and still expensive. Espescially when the person in front lowers their seat."
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti positivi: "Nice and attentive crew Big a330 plane with great business class"
Punti positivi: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Punti negativi: "How do I book a vegetarian meal??"
Punti negativi: "A little more leg room would be great"
Punti negativi: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Punti positivi: "Excellent crew and service, lots of extras at. I charge (like beer/wine, meals, Swiss chocolates). Also on time departure and arrivals. Clean terminal areas. A+"
Punti negativi: "Honestly can’t think of anything"
Punti positivi: "Very short flight so pretty standard."
Punti negativi: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Punti negativi: "This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "Very friendly, without being intrusive. Responsive and happy."
Punti negativi: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Punti positivi: "האוכל והשירות מצוינים והטייסים מצוינים"
Punti negativi: "מקום ישיבה צפוף מידי"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "Attendants were attentive and efficient"
Punti negativi: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."
Punti positivi: "Boarding was smooth"
Punti negativi: "The aircraft was horrible No space at all even after paying for a better seat"
Punti positivi: "Great cabin crew!"
Punti negativi: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."
Punti positivi: "Service and food were good considering it was "plane food". No delay whatsoever."
Punti negativi: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."
Punti positivi: "Quick passport control Friendly staff Short waiting time to board"
Punti positivi: "Entertainment"
Punti negativi: "I would have liked a better selection of movies and TV series and games"
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Punti positivi: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Punti negativi: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Punti positivi: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Punti positivi: "The service of snacks during the flight. My suggestion to change seating was followed by a adequate replacement. I think I will add sparkling/distilled water to my list of water choices."
Punti negativi: "Hmm!"
Punti positivi: "The crew took very good care of us with food and drinks"
Punti negativi: "Updates by the captain about the situation were too few, too infrequent."
Punti positivi: "Friendly and high quality service"
Punti negativi: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Punti negativi: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Punti positivi: "No assists"
Punti negativi: "Poor service"
Punti positivi: "It was a good short flight, with good service"
Punti positivi: "Good service, space for people and luggage"
Punti negativi: "Less than great food, but everyone else is the same"
Punti positivi: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Punti positivi: "Comfortable and safe flight"
Punti negativi: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Punti negativi: "Major delay"
Punti positivi: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Punti negativi: "Boarding was unorganized but I am sure that is no fault of your own."
Punti positivi: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"
Punti positivi: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Punti negativi: "Seats a little close together but not terrible."
Punti positivi: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Punti negativi: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."
Punti positivi: "Everything"
Very smooth and easy checking in and nice crews and great roomy seat.
Check in service of air port was very bad . It’s need to improve
The comfort was excellent
It was just ok, flight attendants seemed tired and annoyed, they were not pleasant and welcoming.
Punti negativi: "The flight could have been on time"
Punti positivi: "Crew was great, cabin was clean"
Punti negativi: "Wi-Fi was very spotty."
Punti positivi: "Highly attentive crew, extremely helpful, made a bad day bearable"
Punti positivi: "Everything"
Punti negativi: "Nothing"
Punti positivi: "Very friendly cabin attendants. Especially Irene."
Punti negativi: "Food was poor. I would prefer a good piece of cheese or fruit."
Punti negativi: "Got delayed"
Punti positivi: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Punti negativi: "Nothing much"
Punti positivi: "The seat was ok, but the crew was very good and helpful"
Punti negativi: "Good company, have the very good attendants"
Punti positivi: "I liked having the entertainment system on the Minneapolis to Atlanta flight. I was able to watch the football game which made the time go by more quickly. The crew was excellent and provided good service even though I did not have any food or drinks."
Punti negativi: "I am always dismayed by how long it takes to get passengers on the plane. Once on the plane, it also takes too much time to get passengers seated. Passengers continue to bring luggage which takes up too much space in the overhead bins and have more items than permitted. I do not bring luggage on board because it is too hard to find space and it holds up the boarding process."
Punti positivi: "Very nice, pleasant crew."
Punti negativi: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Punti negativi: "Flight was cancelled and rebooking was poorly handled. Might get bumped from rebooked flight as well."
Punti positivi: "Great experience!"
Punti positivi: "What did you like? Decent meals, no charge for cocktails, blankets, pillows and head sets for everyone, friendly flight attendants, excellent entertainment options."
Punti positivi: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Punti positivi: "It was a brand new 737-900 with legroom, atmospheric lighting, very quiet engines, and LEGROOM in coach. The flight crew was top-notch as well."
Punti negativi: "Nothing. Delta did very well with this one."
Punti positivi: "Flight left on time"
Punti negativi: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Punti negativi: "Not the yet"
Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"
Punti positivi: "see above"
Punti negativi: "It was delayed"
Punti positivi: "very fast boarding , attentive , and easy to figure out"
Punti negativi: "seats cushions"
Punti positivi: "Having three seats."
Punti negativi: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Punti negativi: "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"
Punti positivi: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Punti negativi: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Punti positivi: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Punti negativi: "The landing was pretty tough and we took off almost a half hour late."
Punti positivi: "Sat with family."
Punti negativi: "Completely full flight. Had to check our bags. Rough landing."
Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."
Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."
Punti negativi: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Punti positivi: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Punti negativi: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Punti negativi: "The child behind me kicking my seat"
Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"
Punti positivi: "Everyone who has a kid knows how challenging certain things can be in a flight and for me the combination of a night flight interrupting my baby’sschedule + a full flight it equalized disaster. My daughter could not get comfortable for the love of life and I just felt horrible and frustrated and what sucked most was the 9 year old and her obese father siting in our row that kept giving us weird looks."
Punti negativi: "There’s NO room in planes between seats. It’s 2018 and new planes must be done ASAP to accommodate people better. I’m 5’1” and 110 lbs but adding my 25lb daughter siting in my lap before she turns 2 is absurd to expect that it will be comfortable whatsoever for us or the people breathing next to us. Please DELTA, lead by example and make sure your planes are designed with more room in between and around the seats. In my opinion, every seat should be first class."
Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."
Punti positivi: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"
Punti positivi: "Friendly crew with the usual high quality Delta product..."
Punti negativi: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Punti negativi: "Lo spazio a bordo, sempre meno !"
Punti positivi: "Friendly, efficient"
Punti negativi: "n/a"
Punti positivi: "great flight free movie going down"
Punti negativi: "no free movie/tv coming back"
Punti positivi: "The boarding was excellent. The staff was very friendly. The plane was clean."
Punti negativi: "I wasn’t able to upgrade my seats because they were booked through a third party. I’ve never sat that far back in a airline."
Punti positivi: "The entertainment"
Punti negativi: "Had to pay for bags"
Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"
Punti positivi: "The crew was nice and friendly and the plane was half empty."
Punti negativi: "When are the Airlines going to start serving a decent coffee on board? It does not matter Delta is now serving Starbucks. Something they do that messes up the whole thing, probably overheat for too long."
Impossibile , volo IST MXP annullato !!!!! ci hanno portati a Roma , noi siamo di Torino , fate richiesta eventuale di rimborso dalla vostra agenzia. !!!!!!!!!!!!!!!!!!!!!! siamo tornati a Torino in treno a spese nostre. Cercate di essere onesti con le recensioni. No come Tripadvisor !!!!!!!!!!!!!!!!
Punti positivi: "sedile comodo"
Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."
Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"
Punti positivi: "That I arrived at my destination alive."
Punti negativi: "Every staff person we had contact with made us feel as though we were not a priority in any way. We were constantly given misinformation. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. It was not properly explained to us and we were in no way compensated for the inconvenience. Once back at our departure city (Miami) we sat there for an hour or more. They chose to feed us during that delay. Due to this we missed our connecting flight in Istanbul to Rome. This also caused us to miss our transportation from Rome to Compania, Italy. We were told by airline staff on the plane that we would be put up in a hotel over night. When we arrived at the terminal we had no idea where we should go or who we should see. Every representative we spoke to told us to go somewhere else. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. One representative told us we were not entitled to overnight accommodations. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. The second flight from Istanbul to Naples, Italy was better. I do not think I would use this airline again. My entire party got an overall sense that people were untrained and lacking in any form of customer service. Not the flight attendants but all the people we had to deal with on the ground. My age plus health issues and walking problems made everything more difficult. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. Just a total nightmare. Prior to taking this flight I contacted Turkish Airlines and spoke to a customer service person and explained that I needed to take with me a small portable oxygen concentrator that I would need to use while in Italy. I needed to know the procedure for bringing that equipment on the airline. I was told that although he could not answer that question He would pass it on to his supervisors and I would receive an answer via email prior to my flight. I never received a response and as a result did not have my needed oxygen while abroad."
Punti positivi: "Pretty comfy flight"
Punti negativi: "The screens didn't work to watch movie or to see the flight time and distance"
Punti positivi: "Well priced airline with higher levels of service than contemporaries. But contact with them is a challenge. Getting breakfast on the first leg was great."
Punti negativi: "Could not check in online so got a middle seat at airport. Airport in Istanbul is very spread out. Be ready to walk. Give up on boarding groups or the reality of announcements."
Punti positivi: "Service and food"
Punti negativi: "None"
Punti positivi: "Typical short business class. Quality was still nice. Room to spread out and crew was accommodating"
Punti negativi: "No priority boarding for business. And still no beverage service before take off (alcohol)."
Punti positivi: "The meals and in flight entertainment."
Punti negativi: "I needed more leg room. I felt squeezed"
Punti positivi: "Great service!"
Punti positivi: "Everything good"
Punti negativi: "All good"
Punti positivi: "Helpful crew, good food, comfortable seat."
Punti negativi: "flight was delayed for 40 min."
Punti positivi: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Punti positivi: "The way flying was meant to be."
Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."
Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."
Punti negativi: "More staff to ease boarding--a passenger tripped and was "run over" by other passengers"
Punti negativi: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
Punti positivi: "Convenient take off time. Arrived earlier for better connection."
Punti negativi: "Nothing"
Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"
Punti positivi: "El almuerzo fue muy rico y la atención del personal excelente"
Punti negativi: "Un poco de calor en la cabina me pareció raro pero llamativo"
Punti negativi: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
Punti positivi: "The ride was very smooth and entertainment was good. Food was okay. Attenants were friendly."
Punti negativi: "Extremely hot no air conditioning. .and seats very cramped. This was unbearable."
Punti positivi: "Very good legroom"
Punti positivi: "1.The in flight entertainment options such as movies, TV programs and music, offered in flight were very good. Many recent movies and TV programs 2. For long international flights, the airline still provides disposable slippers, toothbrush, and eye cover for every passenger 3. Crew members on board were friendly and service oriented"
Punti negativi: "1. Poor support for passengers with international transfers. We took Turkish airline to fly from Rome to San Francisco with an overnight stopover in Istanbul. The airline promised overnight stay and transportation. When we got into Istanbul airport after 11:00pm as scheduled, there was no support from the airline. Different airline staff provided different answers. Very confusing. The on-site transfer desk support was unfriendly and not helpful. 2. Tight seat configurations for international flights. For our 13-hour flights, the seats were not comfortable."
Punti positivi: "Employees were very helpful. Service was great."
Punti positivi: "The food, the flight attendants were friendly."
Punti negativi: "No complaints"
Punti positivi: "Food and pleasant service."
Punti positivi: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Punti negativi: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!☺"
Punti positivi: "Food"
Punti negativi: "Nothing"
Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."
Punti negativi: "بغينا نموت"
Punti negativi: "Staff is mean, impolite, and inefficient."
Punti positivi: "Good smooth flight, decent food, good movie selection."
Punti positivi: "Food , sercive"
Punti negativi: "Nothing"
Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"
Punti positivi: "Food, service, toiletries, entertainment"
Punti negativi: "Airlines cancelled flights out of Rome and made several changes to our return flight which caused us to stay 22 hrs long layover in Istanbul. We had to make several long phone calls to ensure we can get the connecting flight from istanBill to San Francisco."
Punti negativi: "less seat space"
Punti positivi: "Promptness Courteous staff Personalized entertainment"
Punti positivi: "The service was good, the food was good. No complaints"
Punti positivi: "Nice staff, food was good, comfortable seats"
Punti negativi: "both flights run late(more than 30 m) the food is really disgusting most of the crew is not nice comparing to other times i flew with Turkish or Pagasus it was very poor and disappointing"
Punti positivi: "Very good service, nice food, comfortable plane"
Punti positivi: "Everything"
Punti positivi: "Flight timing and the crew were excellent"
Punti negativi: "None"
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Great flight no food or entertainment
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti negativi: "Everything"
Punti negativi: "It was fine, just tiring due to the length of the flight."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Flight attendants were good."
Punti negativi: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Punti positivi: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Punti negativi: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Punti negativi: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"
Punti positivi: "On time"
Punti negativi: "Food was just ok."
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti positivi: "Space in cabin, friendly crew and nice food"
Punti negativi: "Shorter stoppage ;)"
Punti positivi: "Nice touches like pillow and blanket, lots of movies and hot meals."
Punti negativi: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Punti positivi: "Crew were very friendly and welcoming. I was in economy, and I am a big person but the seats were comfortable."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service."
Punti negativi: "Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst."
Punti positivi: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Punti negativi: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Punti positivi: "Crew did their best to make us happy."
Punti negativi: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
Punti negativi: "They made me weigh my carry on, but virtually no one else, despite the fact that my bag was the same size as most and smaller that others! I honestly felt like one of the gate agents were picking on me."
Punti negativi: "Voli in ritardo"
Punti positivi: "OK"
Punti negativi: "Nothing to note"
Punti positivi: "It was very smooth, the connection was great, boarding went easy, service was nice."
Punti negativi: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti negativi: "Flight got cancelled."
Punti positivi: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
Punti negativi: "No entertainment. Plane was cold."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."
Punti positivi: "Food & entertainment were good;"
Punti negativi: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Punti positivi: "The staff was friendly and professional"
Punti negativi: "The seats were too cramped, no chance to sleep on an overnight flight. In fact my back was quite sore from being cramped in the seat with no leg room and no under seat room for a small backpack. I’m only 5’2”"
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "I enjoyed food and drinks"
Punti negativi: "Very cold, I understand that is possible being in airplane a lot, my tv screen was not working and I asked a flight attended for help and was told, “we’ll fix it later.” 8 hours later the plane landed and did not get a chance to use the tv screen features. Should not have to ask again when i have been assured the problem will be handled by an attendant."
Punti negativi: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Punti positivi: "Food was very good"
Punti negativi: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"