Trova voli economici da America meridionale per l'Italia

Punti negativi: "During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers"

Punti positivi: "The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience."
Punti negativi: "Food was decent."

Punti positivi: "extremely attentive crew. courtesy necessaire pack. very clean plane."

Punti positivi: "extremely gracious crew. very clean plane. courtesy necessaire pack."
Punti negativi: "more recent movies options"

Punti positivi: "Seat not confortable vry tide"

Punti negativi: "Bad size almost became a problem... bins are very small"

Punti positivi: "Same comments as before: comfortable airplane, good food and friendly crew."
Punti negativi: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."

Punti negativi: "We landed and spend 45min instide the plan to be able to unboard"

Punti negativi: "Food !!!!"

Punti positivi: "Amazing crew and overall experience"
Punti negativi: "No complaints on this one"

Punti negativi: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"

Punti positivi: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Punti negativi: "Not enough closed captioning in the onboard entertainment system."

Punti positivi: "Crew was amazing"
Punti negativi: "Better food"

Punti positivi: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Punti negativi: "The snacks could have been healthier and the bathroom could have been cleaner."

Punti positivi: "Everything was very good: boarding, plain condition, comfort, entertainment and food"

Punti positivi: "Seats are hard"

Punti positivi: "Nothing"
Punti negativi: "Tv Service working Priority bording in bus but last to Get into the plane"

Punti positivi: "Il personale era cordiale"
Punti negativi: "Câmbio totale di aeronave. Awkward"

Punti positivi: "Best airline in Brazi"

Punti positivi: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"

Punti positivi: "Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges."
Punti negativi: "Check in using the online system was impossible, even with helpdesk staff assistance."

Punti positivi: "La puntualità. La voce divertimento NA."

Punti positivi: "The flight was supposed to last 1 hour, but we ended up landing nearly 30 minutes later. My entertainment system didn’t work at all. No channels were available."

Punti positivi: "Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had."
Punti negativi: "We boarded just a bit late but still arrived on schedule."

Punti positivi: "Dont know who or why. Plane out of Orlando mco delayed from 9:30-2:30 am. All food places closed 9or 10 pm"
Punti negativi: "Delay, no place to eT"

Punti positivi: "Azul service was good as usual. Plane was on time arrival. No complaints"

Punti positivi: "CLEAN EFFICIENT"
Punti negativi: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"

Punti positivi: "The timelly take off and landing... Being on time was a great pleasure."
Punti negativi: "Nothing..."

Punti positivi: "Flights were punctual, seats were better than average, and upgrades were available."
Punti negativi: "Planes needed updating, noises heard were concerning, food was below average, and the landings were a little rough."

Punti positivi: "It was nice. The staff were great"

Punti positivi: "Very smooth. I slept like a baby, haha"
Punti negativi: "Nothing bad."

Punti positivi: "Business accommodations were great and the staff was fantastic"

Punti positivi: "Flight was on time. Had good weather and a good crew. No problems."
Punti negativi: "If there was anything less than desirable, it would have to have been the snack. But the flight was only an hour and a half so not much was expected."

Punti positivi: "Overall excellent trip"
Punti negativi: "No complaints"

Punti positivi: "economy xtra seats were nice"

Punti positivi: "Crew was very friendly."
Punti negativi: "Organization for embarking was a little messy."

Punti positivi: "Crew was very helpful"
Punti negativi: "Air conditioning in my seat was broken and my blood pressure went down"

Punti negativi: "The temperature at the cabin was to hot during the whole flight."

Punti positivi: "All on time"

Punti positivi: "Gate management, boarding, flight time and amenities were all superb. Their snacks really are as good as advertised."

Punti positivi: "Comfortable flight!"

Punti positivi: "New aircraft and excellent crew members service. Bathrooms always clean"
Punti negativi: "Too many children and very noise"

Punti positivi: "Crew was very nice and helpful. Good selection of movies."

Punti positivi: "Easy check-in process."
Punti negativi: "Weathered interior."

Punti positivi: "Efficient, on time service with a professional friendly staff."
Punti negativi: "No dislikes."

Punti positivi: "In orario"
Punti negativi: "Aereo. Scomodo e obsoleto"

Punti positivi: "Friendly and professional staff"
Punti negativi: "Flight delayed by 90 minutes"

Punti negativi: "1 ora di ritardo"

Punti negativi: "Azul changed my seat at the gate at VCP arbitrarily without letting me know. That was a seat I had reserved weeks in advance that they simply changed at the gate without any reason."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Pilot kept us informed throughout the flight."
Punti negativi: "Onboard services."

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Crew very friendly"
Punti negativi: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."

Punti negativi: "They lost 2 pieces of luggage in Munich. We are only here on 3 day vacay and will not have our bags until same time tomorrow."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."

Punti positivi: "We got two drinks, I had an empty seat next to me which made things more comfortable"
Punti negativi: "Add an entertainment system, better food, there shouldn’t be a long wait to get a drink after your meal and maybe serve water with the meal. There wasn’t too many shops in the airport"

Punti negativi: "Instead of saying what could have been better, I want to praise the excellent wheel chair service at Munich airport. She went above and beyond, helped us find an alternatively connection after we missed ours and while reassuring us about the solutions. She was First Class service. Thank you."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Lufthansa lost my luggage. Still waiting in my hotel."

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Can not fault anything"

Punti positivi: "Was nice and pleasurable"
Punti negativi: "Nothing"

Punti negativi: "Voli in ritardo"

Punti positivi: "Hate today but they do it better thanUS airlines."
Punti negativi: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "One flight attendant in particular was outstanding, Eva. Because of her, I would definitely consider Lufthansa for our next trip to Europe!! She mot definitely went above and beyond in her service and professionalism."

Punti positivi: "Seats, crew"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "The crew was attentive and helpful. Entertainment choices were plentiful."
Punti negativi: "There are coffins with more legroom. Boarding took an eternity."

Punti negativi: "Troppo freddo"

Punti positivi: "Friendly service, good food."
Punti negativi: "A bit too cold."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Punti negativi: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."

Punti negativi: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."

Punti negativi: "Too warm"

Punti positivi: "Everything was good except for the flight food. I tried the pasta and couldn’t eat it."

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "I liked the food and the election of entertainment. I’m"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "Nothing"
Punti negativi: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"

Punti positivi: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Punti negativi: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."

Punti positivi: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"

"Not the first time we have experienced defective entertainment system on this trip. It should be upgraded."

Punti positivi: "So rude crew"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Punti negativi: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Punti negativi: "Bigger seats the new ones are way to narrow"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "The socks offered in business were comfortable and nice looking. The red wine was good."
Punti negativi: "The food was just average and the seat not too comfortable"

Punti positivi: "Crew was nice and pleasant"
Punti negativi: "Flight very late"

Punti positivi: "Crew helpful. Food good."
Punti negativi: "Better range of movies please"

Punti negativi: "Flight got delayed 30 minutes"

Punti positivi: "Very professional"
Punti negativi: "Lost luggage"

Punti positivi: "Reasonable space in economy class seats"
Punti negativi: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Punti positivi: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Punti negativi: "Food quality was not so good."

Punti positivi: "The crew is really welcoming"
Punti negativi: "The seats are too narrow and a bit too hard"

Punti negativi: "Troppo ritardo"

Punti negativi: "Boarding was very slow."

Punti positivi: "My seat"
Punti negativi: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Punti negativi: "Need more leg room!!! Larger meals needed."

Punti positivi: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Punti negativi: "No downsides at all"

Punti positivi: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Punti negativi: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Punti negativi: "Turn the lights on early making it hard to sleep"

Punti positivi: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Punti positivi: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Punti negativi: "I would have to dream something up."

Punti positivi: "NOTHING"
Punti negativi: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Punti positivi: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Punti negativi: "Not happy to pay extra money for my case"

Punti positivi: "The staff tried to help me when it was evident we would not arrive on time"
Punti negativi: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Punti positivi: "Arrived early!"
Punti negativi: "Boarding seemed disorganized."

Punti positivi: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Punti positivi: "Crew"
Punti negativi: "N/a"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Really friendly staff. Great service"

Punti positivi: "Flight crew was fine. Food was good."
Punti negativi: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Punti positivi: "Very friendly service!"

Punti positivi: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Punti positivi: "Comfort economy well worth the extra."

Punti positivi: "The included snacks and the seats."
Punti negativi: "Nothing."

Punti negativi: "old plane, tight and uncomfortable"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Eveything is well arranged"
Punti negativi: "Nothing"

Punti positivi: "Airline staff good and professional"
Punti negativi: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Punti positivi: "I was upgraded to Buisness so, no complaints"
Punti negativi: "No Marlboro light cigarettes on the duty free shopping cart"

Punti positivi: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Punti negativi: "What is there not to like about KLM? I cannot find anything."

Punti positivi: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Punti positivi: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Punti negativi: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."

Punti positivi: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Punti negativi: "55 minute delay was not welcome."

Punti negativi: "Excelente atención y servicio"

Punti negativi: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."

Punti positivi: "The middle seat empty AMAZING!"
Punti negativi: "Bigger glass for wine !"

Punti positivi: "All good"
Punti negativi: "To drop the bag was very messy"

Punti positivi: "All the staff was great."
Punti negativi: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"

Punti negativi: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."

Punti positivi: "The crew was very warm."
Punti negativi: "Seats very tight."

Punti negativi: "the cabin and seats are old and seems dirty"

Punti positivi: "Crew was good"
Punti negativi: "Seat not comfortable"

Punti positivi: "Neat, polite and orderly. Great food!"
Punti negativi: "Not much."

Punti positivi: "Friendly and correct cabin crew."
Punti negativi: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."

Punti positivi: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."

Punti negativi: "Bad"

Punti positivi: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Punti negativi: "More options of TV shows to watch."

Punti negativi: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."

Punti negativi: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"

Punti positivi: "Not much I can think of"
Punti negativi: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"

Punti positivi: "Everything is amazing"
Punti negativi: "Everyone"

Punti negativi: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."

Punti positivi: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Punti negativi: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."

Punti positivi: "yo tenia comida kosher y no me la dieron"

Punti positivi: "Nice space in the aircraft and the crew was really nice too."
Punti negativi: "The delay was very tiring."

Punti positivi: "Confortable seats, flight on time"
Punti negativi: "The flight attendant kept talking all night with two passengers. I could hear them even with ear plugs. When I finally was able to sleep, she didnt wake me up for breakfast even when I especifically asked to be awakened. And than replied that she wasnt able to wake me. Awful service for executive."

Punti positivi: "Nothing"
Punti negativi: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"

Punti negativi: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."

Punti positivi: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Punti negativi: "More vegetarian options in the menu."

Punti negativi: "The temperature should be a bit warmer"

Punti negativi: "Food"

Punti positivi: "I liked the person I was sitting next to"
Punti negativi: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"

Punti positivi: "Crew was extremely unfriendly"
Punti negativi: "Better service. Train your people. Learn from azul airlines"

Punti positivi: "Personale bravo e servizio ottimo"

Punti positivi: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Punti negativi: "less ignorant/greedy management"

Punti positivi: "They were very kind!"
Punti negativi: "Probably the space we need more room, so we could stretch our legs and be more comfy!"

Punti negativi: "Lack of food!! LATAM you are doing it wrong"

Punti positivi: "I liked almost all!!!"
Punti negativi: "The sandwich (cool meal)... The may improve it..."

Punti positivi: "Said Paulo airport was chaos but flight was great"

Punti negativi: "No entertainment. The airplane seems to be an older model."

Punti positivi: "The crew was very kínd!"

Punti positivi: "The seats are comfortable, the attention of the crew is great."
Punti negativi: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."

Punti negativi: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."

Punti positivi: "Nothing"
Punti negativi: "It was nasty, disordered. Bad experience"

Punti negativi: "Aeronave muito velha, parecia que ia desmontar no ar."

Punti positivi: "I would fly Latam again, good service and I saved a lot of money"
Punti negativi: "Would like a lil bit more legroom"

Punti positivi: "Wine and whisky"

Punti positivi: "Seat was comfortable, as expected in business class"
Punti negativi: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"

Punti positivi: "Service"
Punti negativi: "The plane is ok but it is an old 767"

Punti positivi: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Punti negativi: "Standing too long before boarding at 2am!"

Punti negativi: "Abbiamo dovuto pagare una tassa di 170USD a testa non segnalataci da nessuno"

Punti positivi: "Nothing"
Punti negativi: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"

Punti negativi: "Company was not able to understand situation and did not offer solution. I lost my money"

"They just let people fly without properly using the required mask"

"Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines"

Punti negativi: "Not to have 2 distressed cats on board meowing non stop for 10 hours."

Punti positivi: "The crew is nice"
Punti negativi: "No respect of distancing the seats ; all the seats were occupied. No wifi"

Punti positivi: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Punti negativi: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."

Punti positivi: "Na"
Punti negativi: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Punti positivi: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Punti negativi: "Advertised October Pink products but did not have them for breast cancer support"

Punti negativi: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Arrived on time."
Punti negativi: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti negativi: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Food and drinks very good"
Punti negativi: "In economy class the movies unable to listen to with ear buds. Bring my own next time."

Punti positivi: "Perfetto."

Punti negativi: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti negativi: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."

Punti negativi: "It was a great flight can’t think of anything"

Punti positivi: "The crew was friendly!"
Punti negativi: "Once again no vegetarian options."

Punti negativi: "WiFi"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Crew was very nice and the food was excellent"

Punti negativi: "Food"

Punti positivi: "Didn’t like the sandwich offered"

Punti negativi: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"

Punti positivi: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Punti positivi: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Punti negativi: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."

Punti positivi: "Everything was fine"

Punti positivi: "Quiet! No noise-canceling earphones needed. Delicious food."

Punti positivi: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Punti negativi: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Punti positivi: "I liked the food, the crew, the service"
Punti negativi: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"

Punti positivi: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Punti negativi: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Punti positivi: "Fine for a 45-50 minute regional flight."
Punti negativi: "Wouldn’t be great for long-haul flights."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Nothing."
Punti negativi: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Punti negativi: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."

Punti positivi: "Speed, professionalism"
Punti negativi: "Nothing"

Punti positivi: "This is what happens when you get roped in by a low price."
Punti negativi: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"

Punti positivi: "It was Amazing staff helpfull and fresh.. love it"
Punti negativi: "Flight of almost 3 hours was not entreteiment at all just magazines."

Punti positivi: "Nice food Right in time Police and customs formalities easy"
Punti negativi: "Poor comfort in business class No entertainment at all"