Trova offerte per voli da Sud America a Italia

Punti negativi: They didn’t even give water without charging for it. Water is a basic need The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest

Punti positivi: Unfortunately there is not one positive thing I can say

Punti negativi: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Punti positivi: All the way unti dinner everything went fine. Once dinner started all good things up to now everything went down the drain. The crew were rude, unprofessional and disgusting. Everything else was excellent. Arlindo Fernandez

Punti positivi: Friendly and the seats were more comfortable I think.

Punti positivi: Loved the amenities kit. The hostess was very nice and always helping with a smile.

Punti positivi: Crew was helpful and pleasent

Punti negativi: Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad.

Punti positivi: Flight between Atlanta to Istanbul was good with ample leg space.

Punti negativi: Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together .

Punti positivi: Service ,food

Punti negativi: Boarding take long time

Punti positivi: there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats

Punti negativi: would be nice to have individual entertainment screen - instead it was above every few seats

Punti positivi: The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable.

Punti positivi: The crew was excellent!

Punti negativi: I think quality of food Is not the same as it used to be. I travel frequently to Europe and breakfast served was not really anything special.

Punti negativi: On both segments of the trip American changed my seat which I. I’d not realize until boarding. Way to late to protest. You pay for preferred seating but then get bumped to a lousy seat with no explanation. Likely because I was a single traveler and an American employee wanted my seat. Better not happen on the return flight

Punti positivi: Movies and friendly crew

Punti negativi: Food was not good Too much meat

Punti positivi: All!!

Punti negativi: Nothing.

Punti positivi: The tripulation are very nice people. The food is better last year. Is good.

Punti negativi: The space between seats are small.

Punti negativi: Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken.

Punti positivi: Reliable, modern cabin, nice crew

Punti negativi: Some more music choices would be nice

Punti negativi: Pleasant overall experience

Punti negativi: I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back.

Punti positivi: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Punti negativi: Nothing!

Punti positivi: Plane had plenty of space, had 3 seats to lay down and sleep Brought my own food, was good decision Smooth flight

Punti negativi: Personal TV broken, limited communication during delay at gate and before takeoff.

Punti negativi: Service was poor and the flight got delayed

Punti positivi: They were helping an elderly like it was their grandma.

Punti positivi: Service by crew/ excellent

Punti negativi: Boarding process delayed and chaotic.

Punti positivi: Nothing

Punti negativi: There isn't enough space on plane to enjoy the flight, it was more of, you have to go from one location to another. If it was more than 2 hours, I would have hated it even more.

Punti positivi: I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset.

Punti negativi: The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!

Punti negativi: Abbiamo atteso 30 min dentro l’autobus aspettando che il personale facesse arrivare il trasporto speciale per una persona malata. Certe cose vanno organizzate prima...

Punti negativi: Una singola persona per il check in bagagli

Punti negativi: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Punti positivi: Nothing to mention

Punti negativi: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

Punti positivi: short, sweet and to the point. 1+ hour flight is usually an easy hop.

Punti negativi: Trouble checking in regarding a visa issue?.. no other trouble at the other airports..

Punti positivi: The time arrived at the airport was great

Punti negativi: Not enough leg room, had to wait too long for shuttle bus to the terminal.

Punti positivi: The pilot did an excellent job navigating through rough weather.

Punti negativi: Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus.

Punti positivi: They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane

Punti negativi: Pedí un resumen del vuelo para ver lo que compré y nunca me llegó.

Punti positivi: All

Punti negativi: They didn’t even give water without charging for it. Water is a basic need The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest

Punti positivi: Crew was nice and dreamliner is very conforable

Punti negativi: New lite fare with no checked lugagge included for long haul flights is ridicolous. Had to pay in both legs.

Punti positivi: All the way unti dinner everything went fine. Once dinner started all good things up to now everything went down the drain. The crew were rude, unprofessional and disgusting. Everything else was excellent. Arlindo Fernandez

Punti negativi: The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest. The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old) The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights.

Punti positivi: Got me where I wanted on time

Punti negativi: Toilet was disgusting, crew spoke over the pa and could not understand a thing, entertainment was an old in the back of the seat player very slow and bad picture. Breakfast was a piece of bread.

Punti positivi: Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy

Punti positivi: Unfortunately there is not one positive thing I can say

Punti negativi: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Punti positivi: Crew very pleasant and professional. Priority boarding worked very well

Punti negativi: Bridge did not work on arrival. Used bus. Sky priority but then they stuck everybody on like cattle.

Punti negativi: The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest. The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old) The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights.

Punti negativi: If Air Europa are going to charge customers $150 per bag for long haul international flights, they should mention that when the customer buy the ticket. Was a disgrace and their customer service was non-existent.

Punti negativi: They didn’t even give water without charging for it. Water is a basic need The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest

Punti positivi: All!!

Punti negativi: Nothing.

Punti positivi: airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day.

Punti negativi: Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane

Punti negativi: Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken.

Punti positivi: loved the pillow and the blanket and the movie options

Punti positivi: The crew was great and the flight was smooth. The food was also good.

Punti negativi: The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering.

Punti positivi: Loved the amenities kit. The hostess was very nice and always helping with a smile.

Punti positivi: The flight was on time and the crew was professional. The food and entertainment was good.

Punti negativi: It is too cramped in the toilets and seating area.

Punti positivi: Crew was helpful and pleasent

Punti negativi: Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad.

Punti positivi: The crew was excellent!

Punti negativi: I think quality of food Is not the same as it used to be. I travel frequently to Europe and breakfast served was not really anything special.

Punti positivi: Boarding was very smooth crew was very pleasant and helpful

Punti negativi: Since we were in one of the last groups to board, there was no room for our carry on and had to be checked. Yet there are people in the previous classes who have two carry on bags and both are checked. There needs to be a penalty for this.

Punti positivi: It was quick.

Punti negativi: Flying these days is no better than taking a local bus.