Trova voli economici da America meridionale per Sicilia

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti negativi: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"

Punti negativi: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."

Punti positivi: "sidefini landig, merci."

Punti positivi: "Crew was very nice, appreciated that they came by with water often"
Punti negativi: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"

Punti negativi: "horrible dry croissant for breakfast"

Punti negativi: "Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "Punctuality"

Punti negativi: "Nothing. The best airline I've flown across the board."

Punti positivi: "The seats were good for a short flight, which this was. No complaints."

Punti positivi: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"

Punti negativi: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."

Punti positivi: "Service was slow, but fine."
Punti negativi: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti negativi: "Food is bad"

Punti positivi: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Punti negativi: "Could not check in online because the system was down."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti negativi: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Economy class had a bit wider seats. Included dinner, beverages, and breakfast plus snacks . Happy with Swiss Air."

Punti positivi: "Everything was perfect"
Punti negativi: "Everything"

Punti positivi: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Punti negativi: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."

Punti negativi: "They lost our bags for the second time in 4 days. Both originating flights were late starting and made for impossible connections! Is Swiss ever on time? Frustrating for sure!"

Punti positivi: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Punti negativi: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."

Punti positivi: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Punti negativi: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."

Punti negativi: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"

Punti negativi: "Almost missed my third plane, too."

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Friendly crew. Food was good. Good take off and landing."
Punti negativi: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."

Punti positivi: "Food and service"
Punti negativi: "Even though we paid for internet it sucked and was unuseable"

Punti negativi: "Boarding is a mess There is no order at all That delays the flight"

Punti positivi: "Arrived safe"
Punti negativi: "Packed in like sardines on an overnight flight. Awful food. Cheap fair seemed like a bargain until you find out that you have to pay an extra charge for the dubious privilege of reserving a seat way back in the 34th row."

Punti positivi: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Punti negativi: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."

Punti positivi: "Overall excellent. Full professional and caring staff and company."

Punti positivi: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"

Punti positivi: "The chocolate was good. The flight was fine no issues. The flight staff was very good."
Punti negativi: "Had to pay $100 for my second bag. I did not pay for the extra bag on my way out. As a star alliance member and a united chase explorer card user I don’t think I should be paying for the extra bag. I booked the flight through United for the expressed reason that I have privileges when on united and feel if I book united these privileges should transfer. If not what’s the point of being a loyal customet"

Punti positivi: "Staff, and service were good."
Punti negativi: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."

Punti positivi: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."

Punti positivi: "The food was good and the crew was nice."
Punti negativi: "No entertainment offered and the seats were cramped."

Punti positivi: "It was quick and the crew was really nice!"
Punti negativi: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."

Punti positivi: "Food was decent and flight crew friendly."
Punti negativi: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."

Punti negativi: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."

Punti positivi: "My upgrade to first class. Service she good is good considering short flights"
Punti negativi: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"

Punti positivi: "Crew were organized and pleasent. Lots of food."
Punti negativi: "Seats in economy are tight."

Punti negativi: "Major delay"

Punti positivi: "Great service and flight. Thank you kayak for the great price!!"

Punti positivi: "Loved the cute attendant we had on flight :)"
Punti negativi: "Old TV screen and remote"

"The restaurant in the business lounge should work 24/7"

"Everything was great with Turkish Airlines."

Punti positivi: "Yes"
Punti negativi: "Everything was great."

Punti positivi: "sedile comodo"

Punti positivi: "crew was good seating was horrible"
Punti negativi: "Too tight seat AND food service was terrible (ONE PERSON SERVING LOT OF PESSENGER)"

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "Food"
Punti negativi: "My flight delayed and I missed my connection"

Punti negativi: "Cabin temperature too warm"

Punti negativi: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."

Punti positivi: "Everything was fine except the fact that our flight was rescheduled on 24 hours earlier than the original one. It was extremely inconvenient."
Punti negativi: "When the airline interrupts your trip last minute and passengers are trying hard to adjust their plans it would be nice to have a little appreciation from the airline team. And they do not have to be rude to people who are asking to explain the reason of the changes."

Punti positivi: "excellent crew, food entertainment and seats"
Punti negativi: "They were the best among the airlines I ever used"

Punti negativi: "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."

Punti positivi: "The crew was great and loved the meal given during flight."

Punti positivi: "Nothing."
Punti negativi: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "Good, staff"

Punti negativi: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"

Punti positivi: "Food & entertainment"
Punti negativi: "Boarding, narrow seats for a 7 hours flight & lost baggage"

Punti positivi: "Everything."
Punti negativi: "Nothing."

Punti positivi: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Punti negativi: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."

Punti negativi: "Tell passengers the truth from the start!"

Punti positivi: "overall, service was great"
Punti negativi: "seats are too narrow"

Punti positivi: "Nothing"

Punti positivi: "It was on time and we got there safely, otherwise not memorable in any way."
Punti negativi: "The staff...not very outgoing....they clearly wish that they were somewhere else."

Punti positivi: "good food, enough leg room"

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Feeding and taking good care of passeger by giving out naccessary information promptly . Thank you again."
Punti negativi: "Nothing."

Punti negativi: "My luggage arrived wet unprotected fron rain"

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "Great service and food"

Punti positivi: "Movie options and food"
Punti negativi: "Not enough leg room"

Punti positivi: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Punti negativi: "Explanation was the minimum expected and absolutely required"

Punti negativi: "If you are members of the same star alliance, you should step up your customer service and transfer bags with your sister company. also Kayak should not make layovers so short. Airlines that are notorious for late departures will cause your bags to be routed wrong, or not at all. poor job all around on customer service."

Punti positivi: "Food is good."
Punti negativi: "Horrible customer serivce. Unhelpful staff at front desk for check in and seat changes."

Punti negativi: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Punti negativi: "Seats a bit narrow"

Punti positivi: "Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines."

Punti negativi: "The fact that the flight was cancelled and I wasn't notified"

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "The flight on time"
Punti negativi: "Nothing. A short flight, not much expectation besides on time departure and arrival"

Punti negativi: "they lost my luggage by my first stop"

Punti positivi: "Movies, food"
Punti negativi: "Crew was too slow at times especially during cleaning, fly took forever to depart and it was hot inside the cabin the whole fly... there was only one option for dinner by the time they went to my line."

Punti positivi: "All amazing"

Punti positivi: "Bussness class."
Punti negativi: "Flight was delayed a little."

Punti negativi: "The sears are so uncofortable. Leg space tragic!!"

Punti positivi: "Food and service"
Punti negativi: "comfort seat, and narrowness"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti positivi: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Punti negativi: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."

Punti positivi: "on time; boarding was smooth; leg space was good"
Punti negativi: "wifi was not working; food was below average; movie selection options poor"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "the flight was late in leaving, and although the lateness was not the airline's fault, the scramble of repeated announcements of Boarding is delayed for 10 minutes...3 or 4 times...was not smooth or comfortable...or very professional."
Punti negativi: "the sound system on cut out of and on repeatedly, and shifted program and then would interrupt what was playing again and again, except when it would block the program out. aside from that, it was all pretty ok."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."

Punti positivi: "All was fine on the flight."
Punti negativi: "The woman at the "Groups" check in area on 4/20 Saturday morning had the personality of a cactus needle. She was condescending and sent us on a wild goose chase to pay for our bags. Why didn't she just send us to that area in the first place to take care of the check in process at the same place?"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Lufthansa lost my luggage. Still waiting in my hotel."

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti negativi: "Voli in ritardo"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Punti negativi: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."

Punti negativi: "the seats and service as a whole"

Punti negativi: "Getting through security in Munich was a nightmare and I almost didn't make this flight. Luckily i had a friend that asked them to hold the plane but there seemed to be no communication that people from other flights were delayed getting to the gate. Very frustrating."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "The seats were appropriately spaced for leg room. The food was simple yet palatable"

Punti positivi: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Punti negativi: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."

Punti positivi: "Safe trip. Announcer had a radio voice."
Punti negativi: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."

Punti positivi: "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
Punti negativi: "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."

Punti negativi: "Troppo freddo"

Punti positivi: "Tout était impeccable."
Punti negativi: "Nothing"

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti negativi: "Flight was delay for almost a hour."

Punti positivi: "Great entertaining system"

Punti positivi: "movie selection"
Punti negativi: "I missed my lufthanza connection"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti positivi: "The flight from Chicago was only about 2/3 full and there was no one in the seat next to me so I had plenty of room to stretch out and get comfortable. The flight was super smooth...hardly any turbulence and crew worked hard to keep passengers refreshed."
Punti negativi: "I sat next to the biggest jerk on the plane (something out of Lufthansa control so I don't hold that against them). Also the seats were not the most comfortable...even for an economy seat was pretty basic. Also the entertainment system was temperamental and some of the features (flight tracker) didn't work at all."

Punti positivi: "I didn’t go see above"

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "The flight attendants were very helpful and the good was quite good."
Punti negativi: "Nothing that can be changed. It was a long flight."

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

Punti positivi: "I can say with confidence; there was nothing that was good. Wait, the bathrooms were nice."
Punti negativi: "The food was horrible, the staff was rude, my flight was delayed 4 and a half hours, the plane was so hot I felt like I was going to pass out, the seats are way too small and too close to each other."

Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"

Punti negativi: "Un'ora di ritardo per condimeteo e de icing."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "Very nice crew and great food"

Punti positivi: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Punti negativi: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Punti positivi: "Yes"
Punti negativi: "Nothing. Flight was amazing"

Punti positivi: "Perfect"
Punti negativi: "Nothing. Flight was amazing"

Punti positivi: "Crew is excellent, polite and personal!"
Punti negativi: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Flight and the crew!"
Punti negativi: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Punti positivi: "Flight arrived on time"
Punti negativi: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Punti positivi: "Great airline"

Punti negativi: "Not being 1 hour late"

Punti positivi: "Reasonable space in economy class seats"
Punti negativi: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Punti positivi: "The crew is really welcoming"
Punti negativi: "The seats are too narrow and a bit too hard"

Punti negativi: "Troppo ritardo"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "On time and friendly crew"
Punti negativi: "Boarding needs improvement"

Punti positivi: "Quick flight"

Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Punti positivi: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Punti positivi: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Punti negativi: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Punti positivi: "Flight duration"
Punti negativi: "Very stingy with the drinks Cramped seats"

Punti positivi: "Nothing to mention"
Punti negativi: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Punti positivi: "Nice people and good service"
Punti negativi: "Not much"

Punti positivi: "Crew was awesome"
Punti negativi: "."

Punti positivi: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Punti negativi: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Punti positivi: "Friendly crew."
Punti negativi: "So many people on a 747!!"

Punti positivi: "The seats seemed to have more space on this plane which was nice."
Punti negativi: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Punti positivi: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Punti negativi: "No complaints about anything."

Punti positivi: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Punti negativi: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Nice crew; clean plane; decent dinner"
Punti negativi: "No entertainment system; insufficient knee space"

Punti negativi: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Punti negativi: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Punti positivi: "Nothing"

Punti positivi: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Punti negativi: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Punti negativi: "Amesterdam airport employee was really rude"

Punti positivi: "My bagage broke"
Punti negativi: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Punti negativi: "Nothing."

Punti positivi: "Crew service"
Punti negativi: "Flight delayed."

Punti positivi: "Service"
Punti negativi: "Only one queue for boarding. Flight late on arrival."

Punti positivi: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Punti negativi: "As above"

Punti positivi: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Punti negativi: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Punti positivi: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Punti negativi: "lack of meal options"

Punti negativi: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Punti positivi: "delayed"

Punti positivi: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Punti negativi: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

"It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better."

Punti positivi: "Take off and landing"
Punti negativi: "Layover time"

Punti negativi: "Not to have 2 distressed cats on board meowing non stop for 10 hours."

Punti positivi: "Great and friendly crew"
Punti negativi: "In-flight system had some problems and seats seemed a bit uncomfortable"

Punti negativi: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."

Punti negativi: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"

Punti positivi: "Polite and friendly service"
Punti negativi: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."

Punti negativi: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."

Punti positivi: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Punti negativi: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Staff were friendly and seats in business were super comfortable."

Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti negativi: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."

Punti positivi: "Average crew. Average seat."
Punti negativi: "They could have controlled screening babies better. They just let them scream....."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Crew was awesome!!"
Punti negativi: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Good food and crew"
Punti negativi: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Punti negativi: "Better in flight entertainment"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Intranet meant I could watch movies on my iPad"
Punti negativi: "Seats are very uncomfortable"

Punti negativi: "Thanks"

Punti positivi: "Entertainment"

Punti positivi: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Punti negativi: "Not much legroom."

Punti positivi: "Not much expected as it was a budget trip."
Punti negativi: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Punti negativi: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."

Punti positivi: "My seat"
Punti negativi: "Crew"

Punti positivi: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Punti negativi: "Nothing"

Punti negativi: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."

Punti positivi: "The crew worked hard, but the food was below the French standards."
Punti negativi: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."

Punti positivi: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Punti negativi: "Nothing to complain about."

Punti positivi: "Food and wine was very good. Music selection was excellent."
Punti negativi: "Not enough leg room."

Punti positivi: "Their evacution video is interesting"
Punti negativi: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"

Punti positivi: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Punti negativi: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Very good male crew member. Pilot genuinely apologetic for the delay."
Punti negativi: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Punti positivi: "I like traveling with AirFrance in general."
Punti negativi: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"

Punti positivi: "Boarding was on time"
Punti negativi: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"

Punti positivi: "Average"
Punti negativi: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Nothing."
Punti negativi: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Punti negativi: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Punti positivi: "Speed, courtesy of the flight attendants"
Punti negativi: "Landing was a bit rough, understandable due to the weather."