Trova offerte per voli internazionali per Sicilia

Punti positivi: "Puntuale"
Punti negativi: "Nulla"

Punti negativi: "I missed my flight because my previous flight was delayed 2.5 hrs"

Punti negativi: "One hour delay"

Punti positivi: "Nizntz"
Punti negativi: "Check in indisponibile. Dal terrore ho comprato un secondo biglietto con Alitalia che purtroppo subappalto le tratte a questa compagnia low cost con prezzi però da prima classe Alitalia. Verogognoso"

Punti positivi: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Punti negativi: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Punti positivi: "I canceled the flight 6 weeks ago, no refund issued."
Punti negativi: "I canceled the flight 6 weeks ago, no refund issued."

Punti positivi: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Punti negativi: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."

Punti positivi: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Punti negativi: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Punti negativi: "flight delayed by more than 1 hour"

Punti positivi: "Flight Attendants very good"
Punti negativi: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Punti positivi: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Punti negativi: "The plane seemed very old, toilet in poor condition."

Punti positivi: "servizio a bordo come le compagnie di linea di una volta"

Punti negativi: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Punti positivi: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Punti negativi: "Serive to pay extra luggage very very slow"

Punti negativi: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Punti positivi: "Crew, polite and friendly"
Punti negativi: "delay of more than 6 hours and incorrect information"

Punti positivi: "company gave out free drinks and snacks"

Punti negativi: "They change the fly departing time with 12 hours before I was flying"

Punti positivi: "Easy to book on phone no problems getting boarding passes etc."
Punti negativi: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Punti positivi: "Every thing."

Punti positivi: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Punti negativi: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Punti positivi: "The flight went well."
Punti negativi: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Punti negativi: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Punti positivi: "Flight on time . Attentive crew . Good price ."
Punti negativi: "Lack of leg room ."

Punti negativi: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Punti positivi: "Arrived early to destination"
Punti negativi: "Lack of entertainment also limited drinks"

Punti positivi: "The flight was punctual"
Punti negativi: "I got charged twice for luggage and couldn't get a refund"

Punti positivi: "The food they offer to purchase. Easy check in at the airport."
Punti negativi: "Better seat pitch. I'm not a tall man, but the space is very small."

Punti positivi: "Leg room and reclining"
Punti negativi: "Nothing"

Punti positivi: "On time , crew good... no complaints"

Punti positivi: "free breakfast great staff"

Punti positivi: "Free drinks, cheap flight and fairly comfortable!"
Punti negativi: "No allocated seat."

Punti positivi: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Punti negativi: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Punti positivi: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Punti negativi: "-"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "I recomand to Everyone to use the airlines!!Very good quality"
Punti negativi: "Nothing , was everything perfect!The stewardesses very nice"

Punti positivi: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Punti positivi: "Food"
Punti negativi: "Space to sit, especially when seated in the middle"

Punti positivi: "Can't say that I liked anything at all."
Punti negativi: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Punti positivi: "comfy seats and a breakfast thrown in !"
Punti negativi: "not much"

Punti positivi: "Personale gentile e attento, volo puntuale e senza sorprese"

Punti positivi: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Punti positivi: "Good price, comfortable seats, nuce food and candies"

Punti negativi: "No online check-in. 1 hour waiting for nothing."

Punti positivi: "First time flying with them. Strongly recommended!"

Punti positivi: "Staff on board was friendly"
Punti negativi: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"

Punti positivi: "Price"
Punti negativi: "The boarding was very slow and to seat to small for me."

Punti positivi: "It was a very nice, standard flight. Nothing remarkable good or bad."

Punti positivi: "The was not confortable"
Punti negativi: "Having more entertaiment"

Punti positivi: "On time"
Punti negativi: "Seats and legroom"

Punti negativi: "Baggage claim was nearly one hour long"

Punti negativi: "Not even water is offered to people"

Punti positivi: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."

Punti positivi: "Quick and convenient"
Punti negativi: "Delays are always an issue"

Punti negativi: "L´apertura della porta dietro per il ritorno sarebbe stato meglio"

Punti negativi: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"

Punti positivi: "They changed the flight schedule and i asked them for refund and i did not get my money back"

Punti negativi: "Delay..."

Punti positivi: "Everything was fine"
Punti negativi: "No problems"

Punti positivi: "Not full flight"
Punti negativi: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"

Punti negativi: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"

Punti positivi: "The flight was on time."
Punti negativi: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"

Punti positivi: "The crew were very nice"
Punti negativi: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"

Punti positivi: "All went well with no interference."

Punti negativi: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"

Punti negativi: "Free tea & coffee would be ideal"

Punti negativi: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"

Punti positivi: "The crew was personable. Flight was on time."

Punti negativi: "Transavia delayed 1:30h the flight."

Punti negativi: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."

Punti positivi: "Everyone was happy trip went great price aircraft clean crew nice!"

Punti positivi: "very nice crew"
Punti negativi: "no pre-checkin on my return flight"

Punti positivi: "Cheap ticket"
Punti negativi: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."

Punti positivi: "great crew and exellent service"

Punti positivi: "Cheap. Gets you from one stop to the next."
Punti negativi: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."

Punti positivi: "Plane comfort was normal to good."
Punti negativi: "Boarding staff at Orly was disgustingly rude."

Punti negativi: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."

Punti positivi: "That I could finally land in Madrid, actually a quick flight!"
Punti negativi: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"

Punti negativi: "1 hour delay."

Punti positivi: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Punti negativi: "Nothing not to like."

Punti negativi: "Nacing."

Punti positivi: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
Punti negativi: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."

Punti positivi: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Punti negativi: "See above"

Punti positivi: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Punti negativi: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."

Punti negativi: "Crew were very rude"

Punti positivi: "Gets the job done. Quick flight, well managed. Crew members were nice."
Punti negativi: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."

Punti negativi: "I did'' that we have to pay for have water to drink !"

Punti negativi: "water is not complimentary"

Punti negativi: "Poor attitude from ground service at the boarding gate"

Punti negativi: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"

Punti positivi: "Cheap"
Punti negativi: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."

Punti positivi: "Staff in the plane and food options"
Punti negativi: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."

Punti positivi: "Lines and delays and shuttles and more delays."

Punti positivi: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Punti negativi: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."

Punti positivi: "EAsy boarding, staff, comfort, cleanliness, everything."
Punti negativi: "Everything was good."

Punti positivi: "Boarding was quick and efficient"
Punti negativi: "Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both"

"Uno snack oltre al bicchiere d'acqua, sarebbe molto gradito in un volo di oltre un'ora, per il resto, old is gold, aerei soliti e personale molto educato."

"So happy with this website"

Punti positivi: "Sedili comodi, assistenti cordiali"
Punti negativi: "Il prezzo....Roma Torino 350€ lo ritengo un furto"

Punti negativi: "Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status."

Punti positivi: "We hardly saw any member of the crew. They were in the back, in a closed area, chatting among themselves."
Punti negativi: "Serve at least one cup of water. It was not offered, nor available."

Punti positivi: "Il personale era gentile..tutto comodo ottimo direi. Grazie"

Punti positivi: "Alitalia è sempre Alitalia, tutto perfetto"

Punti negativi: "Nulla non mi è piaciuto dopo questo eviterò al limite possibile di non prendere più biglietti con Alitalia"

Punti positivi: "Nulla"
Punti negativi: "Mi hanno fatto perdere il volo cambiando di contino il gate e non mi hanno dato la minima assistenza per risolvere il problema ero lì ad aspettare nel monitor non ha dato mai imbarchi."

Punti positivi: "Niente"
Punti negativi: "Il comfort dell'aeromobile"

Punti positivi: "Niente"
Punti negativi: "Cambio aeromobile e cambio posti"

Punti positivi: "Personale gentile"
Punti negativi: "Imbarco"

Punti negativi: "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"

Punti negativi: "El avión, en especial los baños, muy mal estado La tripulación con poco tacto para atender La comida en primera muy poco apetitosa"

Punti positivi: "Tutto perfetto"

Punti positivi: "Flight was smooth"

Punti negativi: "Delayed takeoff. That happens but very poor communication about the delay."

Punti negativi: "Stile e professionalità degli operatori Alitalia che difficilmente potranno raggiungere i voli low-cost"

Punti negativi: "Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated"

Punti negativi: "Allestimento interno dell'aereo e Stuart più attenti a far rispettare le regole a tutti i passeggeri"

Punti negativi: "Eccessivo ritardo"

Punti positivi: "ok , abbastanza comodo"
Punti negativi: "spazi"

Punti negativi: "Per problemi di comunicazione con la compagnia sono stato costretto a lasciare il mio bagaglio nell’aereoporto di partenza per poter prendere il volo di ritorno, con la promessa di riceverlo con il primo volo successivo. Promessa che si è rivelata inattuabile per non da procedura"

Punti positivi: "People next to me"
Punti negativi: "Seat, food , no fee for bag, and service"

Punti positivi: "Niente"
Punti negativi: "Tutto dal servizio al modo di trattare i clienti fini a la trasparenza"

Punti positivi: "Peu de place pour les jambes Équipage très sympa"
Punti negativi: "Plus de place pour les jambes mais vol rapide donc Ok"

Punti positivi: "Cordiale, professionale e disponibile ad accontentare ogni richiesta del passeggero"
Punti negativi: "Wi-Fi a bordo"

Punti negativi: "Efficienza banchi accettazione bagaglio"

Punti positivi: "the flight was on time"
Punti negativi: "for sure the seats, the screens and the bathrooms. the plane was soooo old!"

Punti negativi: "Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing."

Punti positivi: "Volo Londra Roma, aeromobili con ancora sufficiente spazio davanti anche nei posti normali (io alto 1.90) e cintura comoda che non resto soffocato (io peso 140 kg). Personale gentile e almeno un piccolo snack e acqua. Chi si lamenta di Alitalia, voli prima con altre compagnia di bandiera (BA o KLM)."

Punti positivi: "Lo spuntino offerto"

Punti negativi: "The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle"

Punti positivi: "Puntualità, siamo partiti in tempo e arrivati a destinazione addirittura con 25 minuti in anticipo, un vero record. Check in veloce."
Punti negativi: "Manca in assoluto la cordialità e simpatia al counter, le signorine sono stressate e scorbutiche, ci domandiamo se forse le condizioni di lavoro siano peggiorate per loro, non troviamo un'altra spiegazione. A bordo dell'aereo tutto quello che riguarda l'intrattenimento, video film, air show , musica assolutamente scadente, parlo della tratta Roma Sao Paulo, vecchi aerei datati con le apparecchiature e schermi vecchissimi e addirittura mal funzionanti. Il cibo un altra pecca, con tutto rispetto ,ma forse si mangia meglio alla mensa della Caritas. Nota dolente, finito il pranzo manco il caffe ci hanno offerto nonostante il sacchettino con il cucchiaino e zucchero fosse presente. Come detto prima la maggior parte della crew sono altezzosi e depressi. Il comandante parlò al decollo e non si è più sentito dopo un viaggio durato 12 ore, tratta fatta di giorno quindi una parolina la poteva sprecare durante la traversia, che ne so il tempo, il volo, turbolenze ecc."

Punti positivi: "Velocità delle varie fasi."

Punti positivi: "Veloce imbarco, veloce lo sbarco, veloce ritiro bagagli. In meno di due ore dal check in all’uscita dall’areoporto di Pisa."

Punti negativi: "Smarrito bagaglio"

Punti negativi: "Posti troppo stretti"

Punti negativi: "Alitalia is the worst airline company"

Punti positivi: "Tutto ottimo personale è una gentilezza que se vedi poco in le compagnie aeree"

Punti positivi: "Good service"
Punti negativi: "Disorganized confusing boarding process, tight seats in coach."

Punti negativi: "Abbiamo atteso 30 min dentro l’autobus aspettando che il personale facesse arrivare il trasporto speciale per una persona malata. Certe cose vanno organizzate prima..."

Punti positivi: "nulla"
Punti negativi: "ritardo volo di quasi un'ora"

Punti positivi: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Punti negativi: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Punti positivi: "Pleasant normal flight."
Punti negativi: "In-flight announcement was very very quick and hard to understand."

Punti positivi: "Crew was fast"
Punti negativi: "Boarding was late and also arrived late"

Punti positivi: "Nice opera music available while trying to figure out the antiquated entertainment system."
Punti negativi: "Seating was the most cramped I have ever experienced. Service was relatively efficient and competent but not especially friendly. Really old entertainment system not easy to figure out. Lack of individual air control."

Punti positivi: "Comfortable seats"
Punti negativi: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight."

Punti positivi: "Comfortable seats"
Punti negativi: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Change of gate with no notification or announcement. Not comfortable flight."

Punti positivi: "Imbarco rapido Personale"
Punti negativi: "Spazio per le gambe sempre un po’ limitato"

"Premesso che abbiamo il covid da 2 anni … inutile urlare al check in (tenere le distanze) se poi dentro l’areo non ci sono posti a separarci (così come in aeroporto due no ed uno si) nell’aereo. Il personale scorbutico e non ha fatto rispettare le più normali norme. Se fosse"

"Il volo è andato bene, peccato per il ritardo di quasi un’ora"

Punti positivi: "Quick flight, arrived early! That part was great!"
Punti negativi: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."

Punti negativi: "Dovrebbero misurare la temperatura a chi sale in aereo in periodo di COVID"

Punti positivi: "That finally we arrived. 6 hours delay."
Punti negativi: "Everything. Poor management from Volotea and very poor services from SACBO."

Punti positivi: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Punti negativi: "Going anywhere but Catania"

Punti negativi: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."

Punti negativi: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"

Punti negativi: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."

Punti negativi: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."

Punti positivi: "Simplicity and welcome with a smile"
Punti negativi: "The departure gate was far"

Punti positivi: "L’agenzia per le emergenze, FAS airport service, a cui si sono rivolti è stata eccezionale. Lidia Suardi è SUPER!!"
Punti negativi: "Tutto può essere migliorato: il volo è stato rimandato 3 volte e poi cancellato. Le spiegazioni insufficienti. Prima, l’unica alternativa proposta è stata il pullman. Quando, alle 22, solo pochi erano rimasti, ci hanno riprogrammati al giorno dopo pagando transfer e albergo, ma io avevo già pagato"

Punti positivi: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Punti negativi: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."

Punti negativi: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."

Punti negativi: "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."

Punti positivi: "Puntualità e rapidità"

Punti positivi: "Low cost"
Punti negativi: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."

Punti positivi: "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Punti negativi: "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"

Punti negativi: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."

Punti positivi: "It was a quick flight."
Punti negativi: "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."

Punti negativi: "Worst airline I've ever experienced, avoid at all costs"

Punti negativi: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"

Punti positivi: "Tutto mia piaciuto"
Punti negativi: "Tutto ok"

Punti positivi: "Convenient straight flight to Bordeaux"
Punti negativi: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"

Punti negativi: "L'attitudine del personale, corretta ma triste e impersonale. Solo pronti a vendere e non dare servizi"

Punti positivi: "The friendly flight attendants."
Punti negativi: "Unfriendly check in agent and having to pay for everything including being able to sit next to my husband makes it not worth their "affordable" fares. Note: print out your boarding card and check in prior to arriving to airport, otherwise it's an additional $40/pp."

Punti positivi: "Staff was friendly"
Punti negativi: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"

Punti negativi: "Volo in ritardo di oltre 4 ore. Poiché già in passato, in situazioni analoghe, il volo è stato poi cancellato all'ultimo minuto, ho deciso di fittare un auto e di muovermi con questo altro mezzo"

Punti negativi: "2 ore di ritardo e nessuna informazione"

Punti negativi: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"

Punti positivi: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."

Punti positivi: "Piloti e personale cordiali. Essere sempre stato contattato tramite email per le variazioni sul volo. Perciò servizio ben organizzato"
Punti negativi: "L'attesa, sempre in ritardo, per questo viaggio e chi si trova nei ultimi posti, rumorosità del volo causa mottori"

Punti negativi: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"

Punti positivi: "Personnel were helpful, polite and spoke English as well as many other languages."
Punti negativi: "Volotea is a low cost airline that charges for early seat assignments, printing boarding passes, luggage and drinks on the flight. There is a service charge added to everything. It isn't as low cost as it initial appears. Beware"

Punti positivi: "Nothing"
Punti negativi: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"

Punti positivi: "Seats were OK and overhead storage was good."
Punti negativi: "Flight was delayed 45 min without explanation."

Punti negativi: "The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks."

Punti positivi: "Nothing"
Punti negativi: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."

Punti positivi: "Crew was very nice and professional."
Punti negativi: "Seating is a bit tight. But ours was a short flight."

Punti negativi: "Mi è stato fatto pagare due volte il check-in in aereoporto, sia all'atto della prenotazione che in aereoporto."

Punti negativi: "Pagare il posto al momento del checkin"

Punti positivi: "Price, direct flight"
Punti negativi: "No frills, no beverage/snack service, seats very uncomfortable"

Punti negativi: "Assolutamente troppo freddo in cabina... c'era pure il fumo bianco che usciva dai condizionatori da tanto freddo faceva!!! In poco più di un'ora mi sono preso una sinusite durante il volo d'andata! Per di più il carrello delle bibite è passato dal retro dell'aereo verso il davanti per cui la maggior parte delle persone ha pensato che tornasse indietro per poter prendere un bicchiere d'acqua e invece niente. Una volta arrivati a prua dell'aereo hanno messo via il carrello."

Punti positivi: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"

Punti positivi: "Errrm...that we actually got to Palermo alive, that was nice."
Punti negativi: "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."

Punti negativi: "Plane delayed for 2 hours. Small, cramped airport(Santorini) with no working men's restroom."

Punti negativi: "Was delayed and had to cancel flight and book a different airline"

Punti positivi: "on time inexpensive and nice flight attendants"

Punti negativi: "attendant in the check in was horrible. not nice, rood, when we tried to ask questions at the end told us "bye" and called next. prices are high for luggage check in, the standard size of the hand luggage is very small and not fair. plain was very very old. overall, bad experience."

Punti positivi: "Simplicity and no headache."
Punti negativi: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."

Punti negativi: "Poco spazio per i bagagli, e tassativamente permesso un solo pezzo,neanche una borsetta personalein più"

Punti positivi: "Confort classico EasyJet confermato"
Punti negativi: "Prenotato e pagato il posto 6 dopo lo speedy boarding ho trovato posto nella cappelliera 20 con uscita solo anteriore. Veramente un pessimo servizio"

Punti negativi: "There is no space for legs. The food quality is poor. No entertainment at all"

Punti positivi: "Very kind and helpful crew"
Punti negativi: "Boarding process with a wheel chair passenger should be better organized"

Punti negativi: "One hour late + operates by an Estonian company"

Punti positivi: "Board on time or at least updates why we are waiting."
Punti negativi: "Communication"

Punti negativi: "Departure time"

Punti negativi: "5 hour of delay!!!! For the second time in the same flight"

Punti positivi: "The crew on the plane handled the difficulties of a passenger well."
Punti negativi: "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."

Punti positivi: "Fast boarding"
Punti negativi: "Nothing"

Punti positivi: "Personale molto cortese, comfort più che accettabile (considerando che sono alto 190)."
Punti negativi: "Nella tariffa standard se permettessero almeno uno zainetto , oltre al bagaglio a mano, sarebbe perfetto il servizio"

Punti negativi: "Bad leg room, loud guests, bad boarding process."

Punti positivi: "Personale ok"
Punti negativi: "Non ho apprezzato il fatto che sul bus a Malpensa non ci fosse un divisorio per I Priority boarding. C’era un pullman unico. Quando sono salito su aereo le cappelliere erano gia piene e ho dovuto mettere il mio bagaglio a mano piuttosto in fondo rispetto al mio posto (1C)."

Punti negativi: "Check-in was poor. It got stuck after 80 people that could not proceed to board the plane and occupied the hallway. Everyone was standing for 30 minutes without any information about the reason for the delay in boarding whatsoever."

Punti positivi: "volo in orario"
Punti negativi: "Ho dovuto mettere il mio bagaglio a mano non sopra di me ma due posto dietro, e salivo con easyjet plus tra i primi..."

Punti negativi: "Too many delays with a lot of miss information"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti negativi: "Flight delayed by 73 minutes for take-off"

Punti negativi: "Imbarco e sbarco sotto la pioggia. Ritardo in partenza e all'arrivo."

Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."

Punti positivi: "Si"
Punti negativi: "Era un po' in ritardo"

Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"

Punti positivi: "Imbarco veloce ed arrivo in anticipo"

Punti positivi: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Punti negativi: "We will seriously think of a different air line"

Punti positivi: "The crew were lovely and took care of us."
Punti negativi: "The delay was over an hour and we just sat on the plane."

Punti positivi: "Precisione, ordine, comodità."
Punti negativi: "Molto tempo in piedi nel corridoio dopo il gate ad aspettare. Potevamo restare seduti comodamente ma per il resto viaggio buono."

Punti negativi: "Easyjet - so we had to wait at the gate for no discernible reason - as usual, and annoying to stand in a queue past the boarding gate for 25 min before getting out to board the plane standing 50m away. Vegan option advertised on the on-board Bistro menu and ordered and paid - but then turned over the box to see ingredients and it wasn't vegan. Ridiculous service EasyJet."

Punti negativi: "5 ore di ritardo"

Punti positivi: "Tutto organizzato bene."

Punti positivi: "I don't recall liking much of anything."
Punti negativi: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."

Punti positivi: "Niente"
Punti negativi: "Ho dovuto imbarcare il bagaglio e penso non ci sia cosa più sgradevole se fai scali!!! Orrendo che esistano ancora questi limiti!!!"

Punti positivi: "Partenza in pesante ritardo"

Punti negativi: "The employees are very rude and boarding takes forever."

Punti negativi: "Volo cambiato"

Punti negativi: "posti troppo strtti"

Punti negativi: "Personale maleducato ed impreparato. Pessima gestione imbarco con lunga attesa perché incapaci di gestire anteriore e posteriore."

Punti negativi: "Siamo partiti con 40 minuti di ritardo"

Punti positivi: "volo con arrivo in anticipo, educazione del personale di bordo, e volo tranquillo, qualche poco di sobbalzi 15 minuti prima dell'atterraggio dovuti a problemi atmosferici.Poi atterraggio perfetto, senza problemi."
Punti negativi: "la richiesta di offerte per bambini in africa, in quel contesto, su un aereo alle ore 22,35 ........"

Punti positivi: "Almost nothing. I won’t be flying with them again if I can help it! Flight was on time"
Punti negativi: "Baggage line was the longest I’ve ever seen. Probably 200 people waiting to drop off bags just for EasyJet."

Punti negativi: "I was rudely asked to put the trolley in the devise to verify it fits the size regulations. It did fit and then because of the delay, I was forced to check the trolley into the belly of the plane rather than into the overhead as there was no room for it on board. This was an unnecessary inconvenience as everything in the trolley was necessary for the flight."

Punti negativi: "Volo in ritardo di due ore, obbligo di imbarcare i bagagli a mano anche se uno, personale scortese"

Punti negativi: "quasi due ore di ritardo"

Punti negativi: "They didn’t be organized"

Punti positivi: "Sicuramente tra le compagnie low cost è la migliore, personale molto rapido agli imbarchi. Piloti veramente eccezionali, fasi di atterraggio e decollo perfette!"
Punti negativi: "Poco spazio tra un sedile e l’altro, le gambe toccano quello davanti."

Punti positivi: "È andato tutto bene, puntuali gentili e sorridenti."
Punti negativi: "Niente :)"

Punti negativi: "More than 1h delay."

Punti positivi: "Un viaggio comodo e un servizio al cliente buono."

Punti negativi: "purtroppo causa vento è stato un volo non molto tranquillo! per il resto tutto molto ok!"

Punti positivi: "much more leg space room then on other flights i have fly recently."

Punti positivi: "Delayed, ushered throuh"