Trova voli economici dall' l'Ecuador per l'Italia

"Not much to expect from Alitalia these days. They should not be part of the Skyteam. They are way below the standard. Service is very poor and you do not feel welcome on board. Space is smaller, only water, no garbage college in between or before landing, dirty bathrooms and entertainment is so so."

Punti positivi: "It’s been awhile Since I’ve flown delta and omg they truly blow every other domestic airline out of the water hands down. And I’m flying basic economy. Impressed. Bravo Delta"

Punti negativi: "The flight was delayed because one or more of the crew were late. I would suggest that when you board a large flight, start from the rear of the plane, not the front. Having to go past everyone to get to your seat is time consuming and somewhat stressful. The food was super gross. The so called beef bulgogi was not appetizing at all. For breakfast, the food was disgusting."

Punti positivi: "The crew was polite"
Punti negativi: "Less delays"

Punti positivi: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."

Punti positivi: "Not much"
Punti negativi: "Being on time. Trapped in plane for 2 hours"

Punti negativi: "Always need more room"

Punti negativi: "Too cold"

Punti negativi: "Plane was hot and sticky. The air from the vent was not cool."

Punti positivi: "Clean plane. Excellent service flt DL0295 our flight attendant (Nancy, sorry didn’t get her last name) was fantastic."

Punti negativi: "The intercom was turned up too loud."

Punti positivi: "Crew was great."
Punti negativi: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."

Punti negativi: "Plane too small to have any on board entertainment"

Punti positivi: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Punti negativi: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"

Punti positivi: "nothing- the plane took of late and AGAIN with no reason given why - pilot blamed it on ATC"
Punti negativi: "TAKING OFF ON TIME!! AN entertainment screen that actually worked, and not the very last seat in the plane (last row)."

Punti negativi: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti positivi: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Punti negativi: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."

Punti positivi: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."

Punti positivi: "Nothing"
Punti negativi: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"

Punti positivi: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"

Punti positivi: "How friendly all the staff were and how quickly we boarded the plane."
Punti negativi: "How the toilet didn't work, but it's okay because I think we could all hold it for an hour ;)"

Punti positivi: "The crew was polite but not overly friendly or welcoming."
Punti negativi: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."

Punti positivi: "Service; security gate in NY close to departure gate."
Punti negativi: "Arrival Gate in San Jose far from exit."

Punti positivi: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Punti negativi: "All the people standing in line prior to boarding."

Punti negativi: "The comfort of the seat, the food"

Punti positivi: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Punti negativi: "Cramped conditions"

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Food and service was nice"
Punti negativi: "Very long route to my final destination"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti positivi: "late departure"

Punti negativi: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "Like the airplane - Boeing 757. More comfortable than the 737."
Punti negativi: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."

Punti negativi: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti negativi: "All went well"

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Smooth quick flight."
Punti negativi: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."

Punti positivi: "Flight was on time. Boarded quickly with no fuss."

Punti negativi: "Too crowded and seat mate stunk like pot , flight was good because we were 20 minutes late and flight crew very nice"

Punti positivi: "Flight all left on time and actually arrived early. Nice to have free movies, shows, etc. Good selection of current stuff"
Punti negativi: "Seat spacing width is too narrow. Knee room was good as we had an exit row."

Punti positivi: "There were alot of good movies to choose from, and the food wasn't bad."
Punti negativi: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"

Punti positivi: "Easy"

Punti negativi: "Ottimo"

Punti negativi: "Goog"

Punti negativi: "Friendlier crews"

Punti positivi: "Staff were polite"
Punti negativi: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "Klm is the best, even on a 40min they served small breakfast."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Nice crew, good food."
Punti negativi: "Both bathroom were not working in business class area."

Punti positivi: "Information sharing by pilots and crew. Economy class leg room is good."
Punti negativi: "All good up to the level"

Punti positivi: "The crew tried to be helpful but were equally frustrated with the ground crew."
Punti negativi: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Punti positivi: "Fast boarding"
Punti negativi: "Slow in refuelling, got us delayed for 40-"

Punti positivi: "Pleasant crew. Appropriate and efficiently served snack."
Punti negativi: "Boarding and disembarkation were slow."

Punti positivi: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Punti negativi: "Flight was delayed, had to run to my next connection flight."

Punti positivi: "Flight arrived on time"
Punti negativi: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Punti positivi: "Great airline"

Punti positivi: "Newer plane, crew was amazing, seats were adjustable"

Punti positivi: "Food and service"
Punti negativi: "Working wifi would be good. Better A/C. More comfortable seats"

Punti positivi: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Punti negativi: "Troppo ritardo"

Punti positivi: "Good beverage service."
Punti negativi: "Over an hour delayj for departure."

Punti positivi: "The flight crew was so friendly and the food was really good."

Punti negativi: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Punti negativi: "Transfer point needs upgrade."

Punti positivi: "Nice crew pilot food and beverage"
Punti negativi: "No wifi"

Punti negativi: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Punti negativi: "Didn’t happen."

Punti positivi: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Punti negativi: "That it didn’t happen."

Punti positivi: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Punti negativi: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "The crew were hardworking, responsive, conscientious and friendly"
Punti negativi: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Punti positivi: "I got some rest"
Punti negativi: "unable to charge my phone or watch movies"

Punti positivi: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Punti negativi: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Punti positivi: "Food was good and crew members were very nice"
Punti negativi: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Punti positivi: "Premium economy service was good."
Punti negativi: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Punti negativi: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Punti positivi: "Short flight with good communication."
Punti negativi: "Nil to complain."

Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Punti positivi: "Bording was good and general flight ok"
Punti negativi: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Punti positivi: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Punti positivi: "Very friendly staff"

Punti positivi: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Punti negativi: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Punti negativi: "At some point the luggage was lost. here."

Punti positivi: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Punti negativi: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Punti positivi: "Nice seats, comfortable."
Punti negativi: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Punti positivi: "In flight food was enjoyable"

Punti negativi: "Tiny old cramped plane."

Punti positivi: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Punti negativi: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Punti positivi: "Thankful for coffee being served without charge. Not all airlines do that."

Punti positivi: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Punti negativi: "Not much to comment on here."

Punti positivi: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Punti negativi: "Nothing!"

"No checked baggage included."

"The wait time at check in is extremely too long. I waited for two hours. I had 20 mins to make my flight after security and customs check."

"My flight from Lima to La has been delay for 2 hours l has to run because l had a conecction from La to Phoenix of course the airport was a mess because it was under construcción. My coneccion was delay again for 45 minutes! Well l made it l guess! The landing was horrible!!"

Punti positivi: "Nothing as we could not take the flight."
Punti negativi: "Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home."

Punti positivi: "The free middle seat because the flight was not full."
Punti negativi: "Bigger glass for wine"

Punti positivi: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Punti negativi: "Mini sandwiches could be served."

Punti negativi: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."

Punti negativi: "Boarding was a bit disorganized in Guayaquil, and once we landed we sat on the tarmac of JFK for an hour before unloading outside and being bussed to another terminal."

Punti negativi: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."

Punti positivi: "Crew was great. Seat was great."
Punti negativi: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."

Punti negativi: "Bad"

Punti negativi: "The seats were very uncomfortable and cramped."

Punti positivi: "Crew were amazing, always helpful."

Punti positivi: "nothing, it was awful"
Punti negativi: "4 hour delay for no reason, no vouchers for food or anything."

Punti positivi: "Airport (AEP) was nice, plane and crew were good."
Punti negativi: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."

Punti positivi: "the crew was realy great and everything was very good."

Punti negativi: "All is perfect"

Punti negativi: "Boarding instructions could have been made more clear. We asked one gate agent who told us to get in the wrong line. There was nothing offered to eat for someone that does not eat meat and cheese."

Punti positivi: "Nothing"
Punti negativi: "All the flight"

Punti positivi: "Personale bravo e servizio ottimo"

Punti positivi: "easy enough..."

Punti positivi: "The crew was very kínd!"

Punti negativi: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."

Punti positivi: "Flight was on time crew was friendly and professional"
Punti negativi: "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"

Punti positivi: "The whole flight went smoothly and I really have no complaints about the flight itself."
Punti negativi: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."

Punti negativi: "It was on time, not like other LATAM flights within the country!! Comfortable reclining seats, good entertainment and meals"

Punti positivi: "The flight was great! The attention getting the boarding pass in Chicago was wonderful! I believe that isabela was the name of the person that helped me with my bags and she was extraordinary"
Punti negativi: "When I was boarding the plain... the people in charge was very rude. I had to give them my carry on bag because there was not space and the way in which they asked for it was very unpolite."

Punti positivi: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Punti negativi: "The crew was really rude to me"

Punti positivi: "Comfortable and sufficient entertainment."
Punti negativi: "The food wasn’t spectacular."

Punti positivi: "nice peole, crew, great aiplane comfort and food"

Punti negativi: "Nothing"

Punti positivi: "There was a lot of leg room on this plane. I do not think they have retrofitted it yet to today's money making planes as other airlines have done. We left late, but we arrived only a few minutes late."
Punti negativi: "The boarding process took almost two hours. We were shuttled to a remote location, then we sat on the airplane for about an hour. We finally took off around 2:45."

Punti positivi: "the seat is roomer than United airline and American Airline. the crew is much younger than other airplane company. the food and service are good too."

Punti positivi: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"

Punti positivi: "The crew was very friendly and helpful. The flight was smooth and quiet."
Punti negativi: "The cabin has garbage and it was dirty."

Punti positivi: "airplane was new"
Punti negativi: "i was not able to do online check in"

Punti positivi: "Staff on LATAM is among the best in my life."
Punti negativi: "Long boarding times. It's ok though, nota deal breaker by any means. Food is delicious for airplane food."

Punti negativi: "Abbiamo dovuto pagare una tassa di 170USD a testa non segnalataci da nessuno"

Punti positivi: "Flight on time,perfect schedule and mail info"

Punti negativi: "Company was not able to understand situation and did not offer solution. I lost my money"

Punti positivi: "Was a very good experience, very professionals Exceeded all my expectations A+++"

Punti positivi: "electronic boarding pass"
Punti negativi: "1 hour delay"

Punti positivi: "Courteous flight attendants"
Punti negativi: "Since the flights were booked on Kayak, we were not allowed to select our seats ahead of time. And even though there were two people on the ticket, we ended up in the last row of the plane not seated together."

Punti positivi: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Inga Inga Sanchez, Rita Rojas Malqui, victor Flight B6212905- B6212906 Contact phone 7035658509"

Punti positivi: "Having movies on the long flight and the staff"
Punti negativi: "There need to be vegetarian options for meals"

Punti negativi: "Thwy change my airline at the airport in can cun and nobody recognize me that i supose to flight in lan hand they send me in avianca !! Im soo dissapointed and mad ."

Punti positivi: "Bello il servizio di entertainment direttamente sul proprio dispositivo."
Punti negativi: "Un bambino ha pianto tutto il tempo correndo per il corridoio. Troppo permissivo l'equipaggio di bordo."

Punti positivi: "Check in and baggage drops were quite simple and effortless."
Punti negativi: "The current process has people lining up well ahead of any scheduled boarding or departure time. I'd suggest waiting until just before boarding time to put signs out for boarding zones."

Punti positivi: "Entertainement system, lightening system."
Punti negativi: "Breakfast could be improved"

Punti negativi: "Lost my luggage. Could've taken an earlier flight.."

Punti negativi: "Not to have 2 distressed cats on board meowing non stop for 10 hours."

Punti positivi: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Punti negativi: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Punti positivi: "The crew was great"
Punti negativi: "1-2 +cms leg space"

Punti positivi: "Na"
Punti negativi: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Punti positivi: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Punti negativi: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."

Punti negativi: "Seats were too close together."

Punti positivi: "Seats are comfortable on Business Class. Service is good"
Punti negativi: "Constant delays specially from CDG! Poor cabin service specially on this flight."

Punti negativi: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"

Punti negativi: "We had a short delay"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "Excellent service"

Punti positivi: "Food"
Punti negativi: "Seat"

Punti positivi: "Arrived on time."
Punti negativi: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti negativi: "Too much time spent at boarding. On luggage missing."

Punti positivi: "The cue lines per zone are a brilliant idea!"
Punti negativi: "An explanation to passengers as to why there was a backup between the gate and the plane."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Flight was in time"

Punti negativi: "Great experience"

Punti positivi: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Punti negativi: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"

Punti positivi: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Punti negativi: "Check in process was easy. The flight attendants are all very helpful and kind."

Punti negativi: "Not much legroom."

Punti negativi: "Old plane."

Punti positivi: "Food was good, crew was very professional and courteous. Flight was smooth."
Punti negativi: "Coach was cramped and the video system didn’t work very well"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Punti positivi: "My seat"
Punti negativi: "Crew"

Punti positivi: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Punti negativi: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"

Punti negativi: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Punti positivi: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."

Punti positivi: "The crew worked hard, but the food was below the French standards."
Punti negativi: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."

Punti negativi: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."

Punti negativi: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Punti positivi: "Quiet! No noise-canceling earphones needed. Delicious food."

Punti positivi: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Punti negativi: "Nothing to like"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Absolutely everything perfect."
Punti negativi: "Through my own fault I ordered a different seat instead of window seat. :)"

Punti positivi: "Crew were pleasant most of the time"
Punti negativi: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "I didn’t actually liked the entertainment"
Punti negativi: "I just didn’t enjoy the entrainment."

Punti positivi: "Super fast boarding and smooth takeoff"

Punti positivi: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Punti negativi: "no complaints"

Punti positivi: "The fresh bread and cheese."
Punti negativi: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"

Punti negativi: "The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new"

Punti positivi: "The seat was super confortable"

Punti positivi: "They are so friendly"
Punti negativi: "The restroom"

Punti negativi: "No tv"

Punti positivi: "Again, that you managed to be on time and that a 45 minute connection went flawlessly."

Punti positivi: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Punti negativi: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."

Punti negativi: "In JFK, they asked to check in every single carry on. This is very inconvenient and adds time upon arrival. Considering that this is a late evening flight, the more you wait the later it gets. If this plane has not enough space they should use other plane"

Punti positivi: "good service"
Punti negativi: "the food"

Punti negativi: "So late all the time"

Punti positivi: "One of the phone reps at one point seemed like he cared."
Punti negativi: "This flight was the result of an attempt to rebook a flight after your poor information and integration with travel distributors and insures caused weeks of phone calls and frustration. Then when I finally absorbed the cost of a change that was supposed to be covered - the new flight you booked me on kept changing itineraries and flight times (the reason it was not covered is that Aeromexico didn't convey to me or anyone what boarding classes and conditions were refundable and your reps were constantly confused and changed the story - each time finding a new hurdle). I will never book with Aeromexico again."

Punti positivi: "Flight on time, all personal was very helpful and kind"
Punti negativi: "No choices for breakfast and the one served on first class not so great."

Punti positivi: "Entertainment"
Punti negativi: "The flight was delayed over an hour"

Punti negativi: "The boarding unfortunately the Quito airport it’s too small"

Punti positivi: "Nada"
Punti negativi: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"

Punti positivi: "They provde fod and dinks"
Punti negativi: "Baggage fees"

Punti negativi: "Lost my luggage"

Punti positivi: "The orange juice only"
Punti negativi: "The service from the crew The food or lack of it The 1st class seats are very uncomfortable"

Punti positivi: "Excellent Customer Service. Very pleasant flight."

Punti positivi: "Boarding was quick and easy. We were off the ground in no time. The flight was very smooth. Very little turbulance"
Punti negativi: "Overall comfort and seating was poor. The seats are too narrow and too close"

Punti negativi: "El vuelo es helado. Es tarde en la noche y sin mantas!"

Punti positivi: "Food was good"
Punti negativi: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Punti negativi: "I loved the First Class upgrade for being a frequent flyer."

Punti negativi: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."

Punti negativi: "Aeromexico is the worst airline I have ever flown including many throughout Latin America, Africa and other developing regions of the world. Our first flight was delayed an hour not because of weather or maintenance, etc. Just because “our planes always late” as the person at the gate put it. Because of he delay, we missed our connection and we have been delayed 24 hours. Horrible."

Punti positivi: "Airline overbooked the flight."
Punti negativi: "Airline overbooked the flight"

Punti positivi: "Good service, decent meals. Good to very good beverage service."
Punti negativi: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."

Punti positivi: "Everything went fine. The on-board entertainment was good."

Punti positivi: "Everything specially the service"
Punti negativi: "N/A"

Punti negativi: "Only non-vegetarian sandwich"

Punti positivi: "The comfort level on Aeromexico's planes to Mexico City and beyond is beyond belief, in this age of shrinking passenger space. In an ordinary ("back of the bus") seat in coach there was more than ample legroom for a more-than-six-footer, and row 28 has two windows to look out at the scenery aft of the wings. And food was even provided at no extra charge! In this situation there certainly was no need to purchase at an additional cost whatever Aeromexico calls its "premium economy" seating."
Punti negativi: "The entertainment system is limited --- there are no games on the seat-back installed machinery. In addition, the earphones provided are only ear-buds, which don't work well in my ears. (I prefer the miniature headphones other airlines provide.) The volume controls were also poorly scaled. The lowest three levels of volume weren't enough to even hear a single sound, the next level up was a little soft or quiet and the highest level far to loud to preserve a listener's hearing."

Punti positivi: "Everything was good"

Punti positivi: "Having a full row to myself"
Punti negativi: "No entertainment system. Not even a port to charge out personal devices so we can entertain ourselves."

Punti positivi: "Crew was very friendly.. food was really good."
Punti negativi: "Older plane no monitor in the head rest and uncomfortable seats."

Punti positivi: "I liked the effectiveness of the boarding process"
Punti negativi: "I didn't like the fact that you have to be guessing the boarding gate, the baggage band. The need to get better at informing people of the things to make the process less stressful."

Punti positivi: "Everthing in the flight was good"

Punti negativi: "I document my suitcase they opened and stolen my clothing"

Punti positivi: "Cancelled my fight 2 times"
Punti negativi: "Don't respect my time"

Punti negativi: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."

Punti positivi: "Nothing good to write"
Punti negativi: "Total discrimination"

Punti positivi: "I have no complaints! It was a great flight, great service, great crew, great food and entertainment"
Punti negativi: "No complaints"

Punti positivi: "20 minutes before schedule"
Punti negativi: "Nothing"

Punti positivi: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."

Punti negativi: "Old airplane"

Punti positivi: "Great service. On time."

Punti negativi: "They cancelled the flight to Sao Paulo, and broked my luggage with even take responsibilities. A complete disaster the service quality."

Punti positivi: "Si"
Punti negativi: "El clima"

Punti positivi: "More of the great Aeromexico service, really made me feel good about being in Mexico, put me in a good mood for arrival at BJX. BJX airport was easy to get off, get my bags, and get out of the airport quickly. Seats were comfy and as a nighttime flight, I was able to sleep easily from takeoff to landing."
Punti negativi: "Departure gates for regional flights at the end of the terminal at MEX are a little confusing to know where to be to wait for your flight and where to board."

Punti negativi: "gor diarhea TWICE within the same week from two different AEROMEXICO flights who seved LALA yogurt which was tainted and not propertly refrigerated TWICE shame"

Punti positivi: "Staff was genuinely kind and helpful."