Trova offerte per voli da Sud America a Genova-Sestri

Punti positivi: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Punti negativi: I would have to dream something up.

Punti negativi: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Punti positivi: Gaps between seats are very narrow.

Punti negativi: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.

Punti positivi: Nothing to mention

Punti negativi: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

Punti positivi: Nice people once you get to an agent

Punti negativi: Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport.

Punti positivi: Check-in

Punti positivi: Kewl

Punti negativi: Thanks

Punti negativi: It was very hot on the plane. Very little air conditioning.

Punti negativi: They didn’t even give water without charging for it. Water is a basic need The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest

Punti positivi: The flight went out in time, and the suitcases arrived quickly

Punti negativi: The plane was very crowded

Punti positivi: Unfortunately there is not one positive thing I can say

Punti negativi: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Punti positivi: Crew was nice and dreamliner is very conforable

Punti negativi: New lite fare with no checked lugagge included for long haul flights is ridicolous. Had to pay in both legs.

Punti positivi: Nothing to mention

Punti negativi: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

Punti negativi: Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM

Punti positivi: Gaps between seats are very narrow.

Punti negativi: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.

Punti negativi: Trouble checking in regarding a visa issue?.. no other trouble at the other airports..

Punti positivi: MCR airport Mert & Greet parking was smooth and efficient.

Punti negativi: Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’

Punti positivi: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Punti negativi: I would have to dream something up.

Punti positivi: Nothing to mention

Punti negativi: Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!

Punti negativi: Poor food, flight attend and finally baggage missing. Overall experience is extremely bad.

Punti negativi: Trouble checking in regarding a visa issue?.. no other trouble at the other airports..

Punti positivi: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Punti negativi: I would have to dream something up.

Punti positivi: Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time.

Punti negativi: Boarding could be better

Punti positivi: MCR airport Mert & Greet parking was smooth and efficient.

Punti negativi: Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’