|Rotta principale||Antofagasta Cerro Moreno a Santiago del Cile Arturo Merino Benitez|
|Aeroporto principale||Santiago del Cile Arturo Merino Benitez|
Punti positivi: professional service from employees...
Punti negativi: A snack / water :)
Punti positivi: Amazing crew
Punti negativi: Entretenimento
Punti negativi: More humane treatment. Honor diet request
Punti positivi: Nothing as we could not take the flight.
Punti negativi: Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home.
Punti positivi: Friendly crew
Punti negativi: Baby screaming & passengers not using headphones
Punti positivi: The seat was comfort, good attention, flight on timing
Punti negativi: In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying
Punti negativi: The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing.
Punti negativi: I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned.
Punti positivi: No Crew.
Punti negativi: The flight was cancelled, never went.
Punti positivi: I never flew to Rome because of LATAM!
Punti negativi: Flying home
Punti positivi: Good order and efficient.
Punti negativi: All fine with me.
Punti positivi: The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore.
Punti negativi: exaggerated restrictions due to covid.
Punti positivi: The crew was nice and the seat was fine
Punti negativi: New seats, internet service and at least water.
Punti positivi: Muito confortável. Boarding muito rápido. Muito bem atendido a bordo.
Punti negativi: Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros.
Punti positivi: The crew was great
Punti negativi: They should be on time but we left 30 minutes later.
Punti negativi: Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line.
Punti negativi: My seat wasn’t clean. Dirt was visible. We used Clorox wipes to clean it before sitting down. If someone had previously sat there with an illness, we would certainly be at risk. Very disappointing to see during Covid-19 outbreak.
Punti positivi: seat was comfortable
Punti negativi: On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved
Punti positivi: Comfortable flight, friendly staff
Punti positivi: El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!!
The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks
Punti negativi: At this time all worked perfect for me the way how it is.
Punti negativi: Seats looked older generation and configuration not great
Punti negativi: Would not let us board with 25 minutes prior to departure
Because they lock their doors 35 minutes prior
Punti positivi: The middle seat empty AMAZING!
Punti negativi: Bigger glass for wine !
Punti positivi: The free middle seat because the flight was not full.
Punti negativi: Bigger glass for wine
Punti positivi: Yes
Punti negativi: Serve some type of beverage with out charging a lot
Punti positivi: All good
Punti negativi: To drop the bag was very messy
Punti negativi: Two suitcases were lost
Punti positivi: The crew was nice
Punti negativi: Had to switch planes, flight was delayed almost 3 hours
Punti negativi: The flight was delayed at the last minute
Punti positivi: Good crew
Punti negativi: Seats way too cramped.
Punti positivi: nothing
Punti negativi: everything
Punti positivi: Crew was helpful, worked to make the passengers feel comfortable.
Punti negativi: The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip.
Punti positivi: All the staff was great.
Punti negativi: I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?
Punti positivi: Super friendly crew and great seats.
Punti positivi: The crew was very friendly, and the food was the best I've had on a plane trip.
Punti negativi: They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight.
Punti negativi: Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing
Punti positivi: the crew was good!
Punti negativi: It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation
Punti positivi: Plane was fine.
Punti negativi: Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted.
Punti positivi: Amazing crew. Speedy boarding even having to board a bus to the airplane.
Punti negativi: Mini sandwiches could be served.
Punti positivi: The crew
Punti negativi: It was excellent for me
Punti positivi: The crew were good.
Punti negativi: I wanted to change the returning day, but the charge was too much. More consideration for the client.
Punti positivi: the most important thing for me is to arrive on time. Everything else is secondary.me
Punti negativi: music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way.
Punti negativi: Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again.
Punti negativi: Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!
Punti negativi: Everything!
Punti positivi: Entertainment
Punti negativi: You misled people not telling I have to pay for luggage
Punti positivi: Mediocre flight and service
Punti negativi: Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English.
Punti negativi: Muy mal el embarque y la entrega de maleta express pésimo servicio, al embarque me hicieron entrar como si estuviera abordando y luego me hicieron esperas como si estuviera afuera esperando el llamado de mi fila en zona de embarque
Punti positivi: Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!
Punti negativi: Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake
Punti positivi: Free flight change.
Punti negativi: Meal selection was average.
Punti positivi: The crew was very warm.
Punti negativi: Seats very tight.
Punti negativi: Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01.
Punti negativi: the cabin and seats are old and seems dirty
Punti negativi: Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly.
Punti negativi: Quick, easy, no problem.
Punti positivi: Crew was good
Punti negativi: Seat not comfortable
Punti negativi: Seat comfort
Punti positivi: Crew cordiality
Punti negativi: Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies.