NO ONE AND NOTHING gave me a notification or anything that I couldn’t fly to peru if my passport was within 6 months of expiring so I couldn’t even go. It’s ridiculous and I don’t think airlines should be allowing purchasing without having some system to check your passport information.
I TRULY liked the boarding process by groups. Even though people kept trying to board when it wasn't their turn, Latam personnel did an AMAZING job forcing them to respect the process. PLEASE keep it up! Same when arriving at destination. Only let people to disembark by rows. It's much more organized and fast. Thank you LATAM for implementing these two processes. I Loved them.
Hire English speaking people ! Terrible service and we almost lost our flight because the stuff didn’t want to check us in 1h before stating that it’s too late !
No option to reserve a better seat. I was allocated the last seat in the middle in the last row at the back of the airplane. Completely full airplane, which again made me nervous due to COVID-19 risks of getting infected. Crew was very efficient, though.
Punti positivi: "All the staff was great."
Punti negativi: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Punti negativi: "Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again."
Punti negativi: "Muy mal el embarque y la entrega de maleta express pésimo servicio, al embarque me hicieron entrar como si estuviera abordando y luego me hicieron esperas como si estuviera afuera esperando el llamado de mi fila en zona de embarque"
Punti negativi: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Punti positivi: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Punti negativi: "More options of TV shows to watch."
Punti negativi: "Delay by an hour"
Punti positivi: "On time, good crew"
Punti negativi: "Plane was older than most"
Punti positivi: "The crew was amazing"
Punti negativi: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"
Punti positivi: "That it took me from A-B"
Punti negativi: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Punti negativi: "Offer refreshments"
Punti negativi: "Old aircraft Business seat narrow"
Punti positivi: "Personale bravo e servizio ottimo"
Punti positivi: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Punti negativi: "less ignorant/greedy management"
Punti positivi: "Getting off the plane"
Punti negativi: "Had to pay for luggage. Had to pay for TEA...didn’t even have milk. No air con of the seat."
Punti positivi: "smooth flight, attendants were very polite"
Punti negativi: "did not offer a bottle of water, sodas were restricted at a small cup"
Punti positivi: "Entretenimiento"
Punti negativi: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Punti negativi: "Delay meant I missed a meeting deadline."
Punti positivi: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Punti negativi: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."
Punti positivi: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Punti positivi: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Punti negativi: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Punti negativi: "Aeronave muito velha, parecia que ia desmontar no ar."
Punti positivi: "our flight back home went smoothly"
Punti negativi: "our flight from LAX to Montevideo was delayed by 8 hours, making us miss our connections. We arrived day late. Our luggage a day after that. Our friends went back home on another LATAM flight from Buenos Aires that was delayed. They were flown for 2 days around South America before making to LAX."
Punti positivi: "Their staff really try to make you comfortable. The first half of the flight was in a 767. Tight but not too bad. Really good hot food and nice collection of movies and entertainment."
Punti negativi: "."
Punti positivi: "I enjoyed Everything except the layover"
Punti negativi: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Punti negativi: "When we got to the airport we were told our flight was cancelled.it was really a bummer because we did not get a notification when we checked in online the night before. We told them we had a flight to the US on the same day, so they notified the Latam office in Santiago. When we go t to Santiago, we only had an hour to spare for our next flight. They help ed us out with the boarding, skipping the long lines. That to me was impressive."
Punti positivi: "Gate crew was very nice and efficient."
Punti positivi: "Staff none"
Punti positivi: "Nothing"
Punti negativi: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Punti positivi: "crew! just awesome"
Punti negativi: "some people being to loud at sleep times."
Punti positivi: "The food, crew, and entertainment were great."
Punti negativi: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Punti positivi: "Tryp Hotel at GRU"
Punti negativi: "We should get some sort of refund. Just food and hotel is not enough"
Punti positivi: "I'm so glad that food was served with reusable metal utensils and that the blankets provided are reused, too."
Punti negativi: "LATAM could do a lot for the environment by recycling bottles and cans from beverages served during the flight."
Punti negativi: "Customer service was not friendly or helpful in any way shape or form. not concerned for its guests or empathetic. the only thing that came across was that they sincerely didn't care even to make the airline more $$ in selling an upgrade of seats!"
Punti negativi: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Punti negativi: "Abbiamo dovuto pagare una tassa di 170USD a testa non segnalataci da nessuno"
Punti positivi: "Great airline"
Punti positivi: "Smooth flight landed a little ahead of schedule."
Punti negativi: "Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served."
Punti positivi: "The food was really good. The service was good as well. The movie selection was very good."
Punti negativi: "Economy seats are really uncomfortable for long flights, my knees suffered."
Punti positivi: "Entertainment, service, food"
Punti negativi: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Punti positivi: "Bello il servizio di entertainment direttamente sul proprio dispositivo."
Punti negativi: "Un bambino ha pianto tutto il tempo correndo per il corridoio. Troppo permissivo l'equipaggio di bordo."
Punti positivi: "Check in and baggage drops were quite simple and effortless."
Punti negativi: "The current process has people lining up well ahead of any scheduled boarding or departure time. I'd suggest waiting until just before boarding time to put signs out for boarding zones."
Punti positivi: "Beautiful, new, clean plane with friendly staff and pretty good food"
Punti positivi: "There is nothing that I liked"
Punti negativi: "Having flown with LAN multiple times the only time you receive good service is when you fly in Business Class. Recently I have been flying economy and from the moment checking in to leaving the plane is a terrible experience. I have had on numerous occasions when checking in at the airport that I was lied to regarding the seat I was in. Or there was more than one person with the same seat. Food and the wine is awful. I would not even eat it if I was starving. When flying the overnight/ morning flight they leave the cabin lights on pretty much the entire way, their excuse is that they need to serve dinner, but who serves dinner at 0500 in the morning anyways. My last flight I asked if I could borrow a pen, and they told me they do not give out pens to customers. I will never fly LAN again except for business class. On American Airlines they are a lot more friendlier. Also a shame that they do not have a way of recognising the people that fly with them frequently, I have flown with LAN 10 times in the last 12 months. They have a bad attitude."
Punti positivi: "Was on time"
Punti positivi: "good service, professional, nice flight"
Punti negativi: "nothing really"
Good cabin crew, Wi-Fi availability al through my trip.
Boarding and online chkin was very good, food was not to the expectations.
Punti positivi: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Punti negativi: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Punti positivi: "The rest area"
Punti negativi: "The airport was cold and it should be warmer"
Punti negativi: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Punti positivi: "The sear was messy they didn't clean it it was full of pieces of bread."
Punti negativi: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Punti positivi: "The crew"
Punti negativi: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Punti negativi: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Punti negativi: "Crew on the ground was very rude"
Punti negativi: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Punti positivi: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Punti negativi: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "Red wine was excellent"
Punti negativi: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Punti positivi: "Friendly attendants, entertainment variety"
Punti negativi: "Comfort, food could have been better."
Punti positivi: "The new movies selection, food was very good, staff more friendly than previous flights"
Punti negativi: "Boarding always a problem on MEA we have to wait too long in the queue"
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti positivi: "The crew was efficient and friendly. The plane took off on time and landed on time."
Punti negativi: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Punti positivi: "Flight was delayed 4 hours with no explanation"
Punti negativi: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "Crew was friendly and attentive but hard to understand"
Punti negativi: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Punti positivi: "The crew"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Punti negativi: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Punti positivi: "Entertainment"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Nothing"
Punti negativi: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Punti negativi: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Punti negativi: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Punti positivi: "Food has improved a lot on business class. Meals are more creative."
Punti negativi: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Punti positivi: "If the flight would have leave in time we would receive our luggage in time"
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Nothing"
Punti negativi: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Punti positivi: "Everything!"
Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Punti positivi: "I liked the food, the crew, the service"
Punti negativi: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Punti positivi: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Punti negativi: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Punti positivi: "Food and service was good and price was acceptable"
Punti negativi: "Very long route"
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti positivi: "The friendliness and courtesy of the staff."
Punti negativi: "One piece of my luggage was left behind in Paris."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti negativi: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Punti negativi: "Some toilet facilities out of order and some slow service"
Punti positivi: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Punti negativi: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Punti positivi: "Aeromobile comodo e personale davvero professionale"
Liked: Ability to change flights when there was a delay/cancellation Disliked: no food, drinks (pop and coffee only) only on 4+ hr flights,
il bagaglio è stato trattenuto e non mi sono state date spegazioni, forse era rimasto a Chicago. Mi è stato portato dal corriere dopo tre giorni e non ho ricevuto alcuna spiegazione sul perchè di questo prolungato ritardo. Il corriere che a detta dell'ufficio lost and found dell'aeroporto di Capodichino, avrebbe dovuto avvisarmi per concordare orario, non lo ha fatto, rischiando di non trovarmi a casa. All'aeroporto nessuno rispondeva a telefono nemmeno i carabinieri
il bagaglio non è stato imbarcato non so perchè, il cambio dii terminal e i controlli per la seconda volta della security nonostante si trattasse di un transito, mi hanno fatto rischiare di perdere l'aereo.
Mi è stata preclusa la possibilità di acquistare il bagaglio da stiva online, il che è assurdo. Capisco che la tariffa economy non lo consentiva, ma per principio essendo il viaggio intercontinentale e di 21 ore, doveva darsi la possibilità. Il tempo di transito all'aeroporto di Chicago è stato di 1 ora e 48 minuti, pochissimi per cambiare terminale, prendere la valigia, superare di nuovo la security e imbarcare di nuovo la valigia, ho dovuto scavalcare i nastri correndo e chiesto ai passeggeri di farmi passare, assurdo. Per finire il bagaglio mi è stato restituito dopo tre giorni, allucinante. Ciò nonostante il lunghissimo stop a Monaco dalle 9,30 alle 15 circa, la compagnia ha avuto tutto il tempo di avvisarmi. Solo atterrata a Napoli mi è arrivata in concomitanza l'avviso che il bagaglio non era imbarcato. Dopo reclamo finalmente è giunto dopo 3 giorni e mi sono già rivolta alla assicurazione
Punti negativi: "Better snacks"
Punti negativi: "No bad, easy"
Punti positivi: "Seats"
Punti negativi: "Entertainment"
Punti positivi: "The crew was nice"
Punti negativi: "It was over crowded, the person in front of me spilt their entire coffee on my bag and with everyone wearing masks no one can hear you. He didn’t apologize and it was a mess. When I went to get my luggage they just tossed it and then entire bag opened up. My luggage was not over stuffed nor was it even close to the weight limit. Everything flew out of the bag when it came down the carousel. There was also no option to upgrade or even pay for a first class ticket- looks like I’ll go back to flying American."
Punti negativi: "A larger plane from Chihuahua to Houston."
Punti positivi: "It was fine"
Punti positivi: "Nothing"
Punti negativi: "Delays, bumpy ride, narrow seats, no drinks."
Punti positivi: "It was comfortable"
Punti negativi: "The wifi wasn't working"
Punti positivi: "The crew were really friendly."
Punti negativi: "Il personale dovrebbe imparare a parlere meglio l'inglese e soprattutto a dare indicazioni corrette!!"
Punti negativi: "Da milano a new york ho pagato il bagaglio da stiva 52,00€ arrivata a New York per Nashville ho dovuto pagare altri 65$ Per la mia borsa altrimenti non mi facevano imbarcare ASSURDO!!! Al ritorno da Nashville a New york ho pagato 30$ per il bagaglio da stiva e altri 60$ per ill volo per Milano."
Punti negativi: "Il personale agli imbarchi dovrebbe essere più gentile e cortese!!"
Punti positivi: "The crew was amazing they always wanted to felt comfortable during the flight"
Punti positivi: "Volo breve ma piacevole Buono lo spazio per le gambe Gradevole lo staff a Bordo !"
Punti negativi: "Niente da segnalare"
Punti negativi: "Nessun pasto su un volo di 6 Ore??? Il cibo era a pagamento! Niente cuscini (ci hanno detto all’inizio dell’imbarco non abbiamo cuscini usate i vostri capotti come cuscini. Non importa che non ci siano cuscini ma e ridicolo di fare l’annuncio chiedendo di usare i propri capoti come cuscini Cuffie a pagamento ! Sul serio?"
Punti positivi: "Pulizia aereo"
Punti negativi: "Trolley a bordo senza poterlo collocare sopra la cappelliera corrispondente al posto assegnato"
Punti positivi: "Staff were efficient, polite and very professional. The flight was 20 min early at arrival. The plane was clean and comfortable. The entertainment very good."
Punti positivi: "I love everything and ANA is so care about every details for customers. Food is good, service is good ,and thank you for the great time."
Punti negativi: "I really really really very very hate United. everything about UA. worst service, worst cost, and everything."
Punti positivi: "Nice seats"
Punti negativi: "No headphones available. No menu selection available."
Punti positivi: "Comfort of first class. Even on a short trip like this."
Punti negativi: "I am a bit tired of a lazy, lackadaisical attitude by ground crew and pilots. Nobody is showing interest in making the system work better by hustling. They take their time, almost slothlike, with an air of arrogance that tells me that they don’t respect me. It appears in how long it takes to pull a plane in, how long it takes to get bags off, and how long it takes for bags to hit the baggage claim."
Punti positivi: "The new Polaris business cabin is awesome"
Punti positivi: "The new Polaris business cabin on 777-200 is awesome"
Punti positivi: "I liked the cabin and the many drinks."
Punti negativi: "Too much food offered and it wasn't of any real quality, so processed and carb heavy. There was a maintenance issue with our screens for a few hours, that was a little disappointing."
Punti negativi: "il bagaglio è stato consegnato con un giorno di ritardo, nonostante abbia superato i controlli della dogana correttamente (l'ho riposizionato personalmente sul secondo rullo)"
Punti positivi: "Entertainment in aereo"
Punti negativi: "Pasta scadente. Aggiungere pizza alla offerta di cibo. Facilmente refrigerabile e impossibile che sia cattiva. Facile da mangiare."
Punti negativi: "The self- entertainment is really an inconvenience especially when the internet doesn’t work. Babies were crying the entire time. comfort wise the headboard is uncomfortable and annoying."
Punti positivi: "Food drinks and movies"
Punti negativi: "The seats were comfortable and the plane clean. Take off and landing smooth ."
Punti positivi: "Flight was on time and efficient"
Punti negativi: "Flight attendants always behave as if they barely have enough patience for you with your silly needs and requests. They border on being rude. This is not just this flight- but a signature of United. Maybe it is time to stop staffing international flights based on seniority, and let someone with more passion for customers come in, or swap staff with Singapore airlines."
Punti positivi: "PERSONALE OTTIMO, IL MIGLIORE MAI AVUTO"
Punti positivi: "Flight to Italy fine"
Punti negativi: "Flight was a Lufthansa flight operated by United, sold by webjet...there is not a United counter in Malpensa. Train was delayed, we arrived an hour b4 Flight, would not let us board. United is offering FREE re ticketing but webjet is extorting 480.00 additional on top of the 641.00 ticket...6 calls to webjet..several hours of frustration. I have used kayak for years...I will research reviews on all future purchases thru this web sites associates. Kakak...webjet is creepy company...check their references...yuk!"
Punti positivi: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Punti negativi: "Everything was excellent. We did receive a beverage but no pretzels."
Punti positivi: "United does everything right. Organized and beautiful experience from check in to baggage claim."
Punti negativi: "Seating in economy is like sitting in a high school locker for 8 hours of your flight."
Punti positivi: "Il Posto Al mio fianco era libero"
Punti negativi: "Divertimento a pagamento"
Punti positivi: "I has two seats cose ro me empty!"
Punti negativi: "The video entertainment was not free."
Punti positivi: "sistema di intrattenimento buono"
Punti negativi: "il volo San Francisco Toronto è partito in ritardo e durante tutto il volo il personale non è stato in grado di darci alcuna informazione riguardo alla connection per Milano (medesima compagnia.....). Tutti quelli che avevano coincidenze strette sull'aereo per ogni parte del mondo erano allibiti da questa mancanza di informazioni, Una volta arrivati a Toronto il personale di terra non sapeva nulla e siamo dovuti correre fino al gate seguendo le indicazioni dei monitor che davano lo stato del volo come "Boarding". Arrivati trafelati al gate abbiamo scoperto che il volo era partito mezz'ora prima e si erano dimenticati di aggiornare lo stato del volo sui monitor......................... Dopo un'ora di attesa al banco dell'assistenza ci hanno mandati in hotel e dato il biglietto per il volo del giorno successivo. Parte dei pasti li abbiamo pagati di tasca nostra visti i pochi dollari di buono per mangiare (7$ per la colazione, 10$ per pranzo e 15$ per la cena, spendibili esclusivamente all'Holiday Inn dove la sola colazione a buffet costava 17$ + tasse..."
Punti negativi: "volo in ritardissimo e cibo a pagamento"
Punti positivi: "Terrible!!"
Punti negativi: "Everything was terrible, no sympathy from United at Newark, not even an I'm sorry from them."
Punti negativi: "Crew couldn't do anything to accommodate my diabetic wife"
Punti positivi: "I get a refund"
Punti negativi: "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"
Punti positivi: "I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful."
Punti negativi: "The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me."
Punti positivi: "The price"
Punti negativi: "The leg room & the service"
Punti positivi: "Flight was on time"
Punti negativi: "The whole flight seemed like a sales pitch. Pay to upgrade to our empty seats with a little more legroom. Pay to watch TV cross country (Delta, American, and all others are included). They did have more sales pitches on the screen for 6 hours though. Pay for snacks. Not even peanuts or pretzels anymore. They do give you a disgusting wafer. Flew back on Delta and didn't see any of this. Between this and their recent beating up of customers, no more United for me."
Punti positivi: "Spazio per le gambe leggermente maggiore rispetto al volo di andata operato da Lufthansa, schermo per l'intrattenimento e scelta di film/serie tv molto buoni."
Punti negativi: "Inaccettabile che le hostess siano scortesi e rispondano in modo brusco a domande (tipo dove si trovano le toilette) fatte con gentilezza! Viaggio tantissimo, ma non mi era mai capitato, neanche nelle low cost, che passando con il carrello delle bevande, la hostess sbraitasse "Something?" ai passeggeri, quasi correndo, e che sembrasse addirittura scocciata se viene fermata per dell'acqua!! Pessima impressione, che ha reso ancora più sgradevole un red-eye flight che già di per sè non è un'esperienza piacevole."
Punti positivi: "Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight."
Punti negativi: "I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
Punti negativi: "Entertainment system and WiFi was broken on the flight."
Punti negativi: "Again flights never left on time."
Siamo partiti con 1 ora di ritardo
Punti positivi: "Between this nonstop and Iberia’s nonstop, these seats are much more more comfortable, they recline and there is actual legroom."
Punti positivi: "The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!"
Punti negativi: "They should have offered the empty seats to the passenger as soon the plane closed to take off."
Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"
Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"
Punti negativi: "Boarding procesa...an absolute mess"
Punti positivi: "It was ok no more then that"
Punti negativi: "Make sure the stuff or more Patience and understanding"
Punti positivi: "Crew was great"
Punti negativi: "The plane had a technical difficulty with the emergency exit making us feel so uncomfortable and nervous we left the aircraft and had to buy tickets to another flight later"
Punti negativi: "La puntualità"
Punti positivi: "The plane its so big and we arrived in barcelona on time its my second time."
Punti positivi: "The plane was large and the seats very confy."
Punti negativi: "The AirEuropa App, doesn’t work very well with IPhone, getting constantly error signs. I decided to change my seat after getting the boarding pass, but it was impossible. The app didn’t allow me."
Punti negativi: "If Air Europa are going to charge customers $150 per bag for long haul international flights, they should mention that when the customer buy the ticket. Was a disgrace and their customer service was non-existent."
Punti positivi: "boarding was relatively good"
Punti negativi: "they didn't offer me or my husband absolutely nothing to drink! and the trip was awful!"
Punti negativi: "This is a complaint regarding a luggage that was not included in my fare ticket. I was not informed from your company Kayak that the luggage was not included in the price. I had to pay extra money on top of the fare ticket of $150 for just one luggage just because was not mention on the fare ticket. Please give me an explanation of your policy in regard, and please advice people in regard of what I just mention otherwise I think your company tricks people without mentioning clearly that suitcases are not included to lower prices"
Punti negativi: "No tv for an 8 hour, overnight flight."
Punti positivi: "Great food"
Punti negativi: "Economy is cramped for 6’3” passenger"
Punti positivi: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
Punti negativi: "Not many toilets serving the back of the plane."
Punti positivi: "The plane was very empty so i was able to spread"
Punti negativi: "Food was bad for a 9 hr Flight"
Punti positivi: "Entertainment was great. Paying for internet is annoying, but there were so many free movies and tv shows that I didn't miss it."
Punti negativi: "It was seriously hot on this flight. I am very cold most of the time and I was sweating during parts of the flight. My husband is always warm and he was miserable all flight. Had to press the call button three times to get a glass of water when I was feeling ill. Bathrooms ran out of toilet paper and took awhile to get more. Couldn't sleep because of the temperature. Flight felt like it took double the time because it was so hot. Took forever to board and left way late, arrived late. Our flight over to Madrid was great, but this flight back was awful."
Punti positivi: "They give you free pillows and blankets."
Punti negativi: "First, this airlines charges up to $150 for the first checked bag. They don’t even inform you of this at any moment while purchasing you ticket. You find this out when you get to the airport. Second, they charge you for everything in this flight. They say the entertainment is complementary, but you have to pay for headphones. On the shorter flights, they even charge you for water!"
Punti positivi: "No frills service with a great crew and well maintained planes"
Punti negativi: "Not too many entertainment options for a translatantic flight"
Punti positivi: "From the checking to the security check point to the new plains, spacious bathroom, outstanding service in the air. It was nice to travel comfortable with space between seats and for the first time I ate my food in an airplane!"
Punti negativi: "I can't think of anything.."
Punti positivi: "Very helpful crew. Courtious."
Punti negativi: "I had the chicken. Not very good. Also. In Rome Alitalia employees were doing checkin and it was a bit chaotic and disorganized."
Punti positivi: "We didn’t crash"
Punti negativi: "Aggressive, offensive, regimented staff almost strip searched people to assure no one violated their carry on ( one item, no purse) rule. We fortunately complied, but they humiliated an entire family for minor violations"
Punti positivi: "Hello Dear, I am writing this message while God only knows how deeply hurt and feels descriminated I am.. Please listen carefully to my below story that happened while my flight from Milan - Madrid ___ Madrid - Miami. I traveled on October, 16th from Miami - Madrid and while checking in to this flight, the gentleman on Air Europa check in desk , required me to pay for my luggage and my iternary already stated that my ticket allowes me to have one bag in cargo and one carry on baggage on board. After I met with the station supervisor and showing the receipt, she understood my rights and proceeded professionally checking me in and I made my flight perfectly all the way to Malpensa, Milan.. On October, 23rd, I was about to make my flight back from Malpensa, Milan - Barajas, Madrid to connect from Madrid to Miami as scheduled.. I proceeded in Malpensa ,Milan Airport to check in area number 5 on terminal 2, where Air Europa flight# UX 1066 is stationed to check in the PAX on this flight. Politely I asked the lady if it's possible to be seated by any emergency exits as I am ex - commerical 1st officer for almost 8 years and I will be able to assist in case of emergency, as I am familiar with evacation procedures.. she informed me that I have to pay for this service.. i totally understood and I didn't comment, while the lady reaction and the way she answered me, was really disrespectful.. Then she asked me to pay €150 for my luggage and I explained the same that happened in Miami airport.. but this time I was deeply disrespected by telling me YOU GO TO TICKETING OFFICE OR YOU WILL NOT TRAVEL...i asked the lady to speak to the supervisor.. the supervisor came after awhile and she was very kind, polite and helpful.. but she kept insisting that I have to pay for my luggage, even I showed her the flight iternirary staying that ONE LUGGAGE IS ALLOWED ON BOARD - 1ST BAG IS FREE - 2ND BAG COST $100... and I had only one bag... Then she saw the receipt and while reading it, another lady from the check in station needed the supervisor help, so she left and I found myself speaking to no one, except the lady who is in charge of my checking in process. Then I told her that it's not fair to pay for something that I already paid for. No one in life can imagine how rude, impolite and discriminating she was.. specially speaking to her colleague in Italian carrying a conversation that I can't understand at all.. but I was able only to understand one thing she mentioned many times while angry... ( La Arabo ).... Yes I am Arabic person from Egypt that love the world from east to west, South to north... and I am living in The United States Of America with a beautiful family that have friends from different cultures, religions and races... But I felt really discriminated at this point when she mentioned ( La Arabo ) many times.... Then she looked at me saying OK AIR SIR ARE YOU GOING TO PAY FOR YOUR BAG OR YOU ARE OK TO MISS YOUR FLIGHT ?"
Punti negativi: "I honestly told her (( SHUU )) because yes, I was feeling very disrespected and discriminated.. so it's fair enough to tell her (( SHUUU )) as I was looking at someone who is still discriminating people in 2017..Then I told her where to pay ? She directed me to the TICKETING office.. I went there and was really very sad.. not for paying, for how come someone can treat a customer like that... or even a human..then when the gentleman asked me for the credit card, I dropped it on his table.. Yes I know that I did it not in a nice way.. but then i apologized to the gentleman.. and you can ask him that I told him that you have nothing to do with this.. and I should apologize.. he gave me the receipt that I still have it that prove paying €150 for my luggage.. I went through security and then proceeded to my gate with a huge feeling of happiness that I will see my family in the U.S soon after a long trip.. The craziest thing even happened while I was proceeding to the boarding gate, the lady took my boarding pass and informed me that I am not allowed to board the airplane for security reasons..What???? Why??? What did I do??? No one talk to me... The lady who was checking me in earlier was turning her face and smiling.... can you imagine?????? Can you imagine the abuse????? Then I told her what did I do ??? I am not a bad person to not be allowed to board the airplane... I don't carry a gun or anything that threatening the safety on the aircraft.. and you know What?? I started to cry while I feel that I am deeply discriminated.... they told me that the captain has the rights to refuse you being on board... Again, as an EX Commercial Pilot, I know very well that for security and safety reasons for the aircraft, the PIC has the authority not to accept a passenger on board, in case that this pax is threatening the airplane verbally, visually, mentally and physically by showing any extreme illness symptoms that would put the life of passengers on board in danger.... DO I AM ONE OF ALL THIS?????? I am someone who is never being in a police department for any criminal purposes and never threatened any human being life... so why I am not allowed to board the aircraft and go back home to see my family and go to my work that I gain my salary from, to pay my taxes to the country that I am resident in, The United States Of America.. And if you are planning to decline my boarding process, why would you let me pay €150 for the luggage???? Isn't it really unfair???? We all work hard to afford our living... so why to do this for me whime I am leaving my family in America to travel for business to afford living for my family.... it's not fair by any meaning or language...."
Punti negativi: "The seats weren't too comfortable. Not all movies that were in the entertainment list in the website were actually in the flight."
Punti positivi: "I want a refund of 450 euros...i had to pay for my baggage...i paid 1.184 us dollars for my tickets...and was supposed to be free hand bag and first bag free...how was printed in the tickets you sent me.. Please i need to get my money back...air europa told it was your fault... Yoel flores Miami...305 763 6049"
Punti positivi: "the crew was nice the comfort of the plan was ok"
Punti negativi: "some people on the plan asked for Pasta, and the crew forgot us.. (personally - i left with no food at the flight from Madrid to Fortaleza) in the way back, from fortaleza to madrid, it took hour and a half, from the time i finished eating to the time the crew took the tray. it was very inconveniet"
Punti positivi: "Food was good. Crew was friendly but not attentive at all."
Punti negativi: "Left late; 40 minutes. The Airbus A340 business class seats from JFK to MAD have a serious design flaw. Three people had their cell phones or iPads slip down the side of the seats, requiring the seats to be disassembled in flight, and getting down on the floor to reach in and get it....if you have small enough hands. Boeing aircraft are far better quality. Noisy aircraft, again, not Boeing quality."
Punti positivi: "Our flight was on time, our crew was kind and helpful, seats were very confortable, on air entertainment was great. It simply get like a great airline and not a budget one. The plane felt new"
Punti negativi: "I liked everything."
Punti positivi: "Cost effective, easy to access airport."
Punti negativi: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Punti positivi: "The crew was professional."
Punti negativi: "The boarding process was highly disorganized: all travelers line up at the gate and attempt to cram their way onto the plane regardless of whether this behavior delays the flight."
Punti positivi: "Relatively on time"
Punti negativi: "Chairs where uncomfortable, food was poor quality."
Punti positivi: "The crew was friendly."
Punti negativi: "There is not enough space for your feet. You're basically on top of the person next to you. The aircraft was old and had no tv in front of you, no outlets to charge our phones. The food was terrible."
Punti negativi: "We were an hour late taking off after boarding"
Punti negativi: "only food and water for purchasing no entretainment."
Punti positivi: "Friendly staff. Good proportion of quality-price for the airfare."
Punti negativi: "In BCN airport, too few counter clerks to deal with a long line of passengers boarding for multiple flights."
Punti positivi: "Great price to value ratio, attentive crew, good food. Wifi available."
Punti negativi: "Older panes with no phone jack charging options. What's the use of Wifi if your battery runs low or dies. They have charging ports in Business Class. I don't remember the last time I was on a plane with at least phone charging ports."
Punti positivi: "Price was great, flight crew very attentive, even the food was good."
Punti negativi: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."
Punti negativi: "The airplane seats are small and too stiff Airplane was very cold but did not have any blankets"
Punti negativi: "Flight was cancelled without explanation. We scheduled flight was also seriously delayed. Flight to Barcelona was siginifivantly delayed as well. Poor communication to the passengers. I'll never fly Air Europa again. Moreover, I'll recommend my friends to not fly this airline as well."
Punti positivi: "Equipment and crew on both Paris to Madrid and Madrid to Miami were good. On time and as pleasant as economy air travel today can be. No food or entertainment to rate on Paris -Madrid leg."
Punti negativi: "Distance between landing gate in Madrid and departure gate too long. (Sign says 31 minutes walking time!) Also very long distance between landing gate and luggage claim in Miami - I don't know what passengers who can't walk well do."
Punti positivi: "Nice, new, spacious aircraft!"
Punti negativi: "Grouchy stewardess. Most stewardesses did not speak English. Vacant exit row not available to sit in. Boarding staff did not notify by loud speaker of boarding beginning in Miami."
Punti negativi: "The employee at check in in Italy was not nice"
Punti positivi: "Fell asleep for almost the whole 2.5 hour flight so I'm with it."
Punti negativi: "Can't thing of anything"
Punti negativi: "Not on time. Delayed boarding and flight. Was told by customer service on the phone that I would not have to pay for checked luggage from Madrid to Barcelona since I am a tourist....guess what? It was a big fat lie. Had to pay 60 Euros to check me and my daughter's bag!"
Punti positivi: "The plane and technology were top notch"
Punti negativi: "Food was not worthy for a food bank."
Punti negativi: "No alcohol."
Punti positivi: "On time flights and excellent crew."
Punti negativi: "Seats are uncomfortable . For transoceanic travel Air Europa can improve seat cushion and air temperature."
Punti positivi: "The entertainment was excellent and the food plenty and good"
Punti negativi: "I had an isle seat assigned to me at check in, however I strongly feel discriminated against by your stewardess Sylvia , after she made me move so another young lady could have an isle of 3 seats all to herself. The made me food to another seat (50 something) when I know I didn't have that seat. I would never recommend this airline - I travel often and plenty and have never been so humiliated and made to feel less than. They way I was asked to move was as if I was a disturbance , as if I sat next to the pilot of the plane ....it wasn't even offered an apology or asked kindly. It's unacceptable."