just had delays and gate change
I was put on standby for some reason, even though I had paid months ago and arrived more than two hours before the flight. Also, I have NEVER had to pay for cocktails on an international flight; a greedy way to get more money!!! Things like that piss me off!
Ottimo aereomobile e personale cordiale.
The last time I flew to Italy it was on Delta. They were wonderful. Food was good and abundant, and the staff was friendly. The passengers were also friendly. Lufthansa was just the opposite. I won't be flying with that airline again. Sorry.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti negativi: "Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Attention and comfort"
Punti positivi: "Seat back tv’s"
Punti negativi: "Flight was delayed over 3 hours, food was mediocre at best"
Punti negativi: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Not and horrible waited for 10hour before we board the last journey"
Punti negativi: "Is horrible will not use kayak again we want to change the flight we were told not changeable"
Punti positivi: "Organized, clean"
Punti negativi: "Kinder crew, better headphones"
Punti negativi: "Im tall and couldn’t affort the better spaced seats so I was pretty cramped on most flights and I paid over $200 to even get those, just so my wife and I could sit together."
Punti positivi: "We upgraded our flight from Frankfurt to business class--so worth it."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Very comfortable. All very nice."
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "Plenty of food"
Punti negativi: "Sittinf in the middle"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Passport control and security for connecting fights made the connection hell, also walking 10 miles to the gate"
Punti positivi: "see above"
Punti negativi: "see above"
Punti positivi: "Relaxed trip. We were well cared for. Again very good staff"
Punti positivi: "smooth and on time"
Punti negativi: "no charging ports on plane"
Punti negativi: "Troppo freddo"
Punti positivi: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Food service everything"
Punti negativi: "Everything was just perfect"
Punti positivi: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Punti negativi: "Nothing."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Crew was good and caring."
Punti negativi: "Seats were very uncomfortable and narrow compare to other airlines plane. There was no in flight entertainment available and that was ridiculous."
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
L'atterraggio è stato un po' brusco
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Punti positivi: "Nice food"
Punti negativi: "Allow business passenger to use front bathroom."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "The plane size & comfort was excellent. The staff were very friendly"
Punti negativi: "N/A"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Punti negativi: "Not being to help on the ground in Copenhagen with delta issues"
Punti positivi: "Newer plane, crew was amazing, seats were adjustable"
Punti positivi: "Reclinable seats."
Punti negativi: "The food!! The lights could be dimmed as it was a night flight."
Punti positivi: "Comfortable seat, great crew."
Punti negativi: "Flight delayed, no USB port and no entertainment"
Punti positivi: "The crew was amazing, flight on schedule and good entertainment."
Punti negativi: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Punti positivi: "The crew was great. The soecial meal request was hadled well despite oversight."
Punti negativi: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Punti negativi: "Fix the damn KIOSKS at Vienna!"
Punti positivi: "Just as I expected. And I made my last connection easily."
Punti negativi: "Travelled business class and was ace experience"
Punti positivi: "Seat was comfy and spacious for economy class"
Punti negativi: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Punti positivi: "No delay and nice staff"
Punti negativi: "Troppo ritardo"
Punti positivi: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Punti negativi: "the headrest is hard. Apart from that- all was fine"
Punti positivi: "Crew was ok."
Punti negativi: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Punti positivi: "Food, entertainment and crew was exceptionally friendly."
Punti negativi: "Seats not great for such a long flight."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti negativi: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Punti negativi: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Punti positivi: "The flight arrived a few minutes early."
Punti negativi: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Punti positivi: "Efficient boarding system, clearly signposted. Professional staff"
Punti negativi: "wasn't able to take the flight since I missed it"
Punti positivi: "Friendly staff"
Punti negativi: "Leg room"
Punti negativi: "Nothing special"
Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Punti positivi: "Great service"
Punti positivi: "Everything was clean and well organized."
Punti negativi: "The flight was delayed 1 1/2 hours."
Punti positivi: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Punti negativi: "That it didn’t happen."
Punti positivi: "Able to fly direct to ansterdam"
Punti negativi: "Have to lay over on the way back. More expensive than other airlines."
Punti positivi: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Punti negativi: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Very friendly crew going out of way to assist in making trip comfortable"
Punti negativi: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Punti positivi: "Good service onboard, good food. On time."
Punti positivi: "Delayed flight but staff apologized as for safety reasons."
Punti negativi: "Very late arrival"
Punti positivi: "On time"
Punti positivi: "The food service was good and the flight attendants were friendly."
Punti negativi: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Punti positivi: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Punti positivi: "The food was excelent"
Punti negativi: "I have to pay to pay a little more confort"
Punti positivi: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Punti negativi: "Flight was delayed due to weather in Amsterdam area"
Punti negativi: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Everything was fine but a little on the spartan side.
I love everything about purchasing my ticket through kayak. Good price and all of the notifications kayak sent me. I could check in and through kayak and also told me what gate I had to go at the airport.
Worst airline I’ve ever flown with. My first flight got delayed so I missed my connection. There was no one to help direct where I was supposed to go and how I was supposed to get a new boarding pass. All in all, I missed another flight because of mismanagement. I’ve never spent more time waiting than being on a plane. SAS has accomplished the impossible.
The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into.
Punti positivi: "Swedish lady good, Spanish lady not as much."
Punti negativi: "Spanish lady."
Punti positivi: "No"
Punti negativi: "Everything"
Punti negativi: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Punti positivi: "Friendly crew. Good food. Uneventful flight."
Punti negativi: "Flight was slightly delayed in departure."
Punti positivi: "Crew was business only."
Punti negativi: "More engaged crew. The"
Punti positivi: "The crew was very nice , and very comfortable seats ."
Punti negativi: "Everything was great"
Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"
Punti positivi: "Seating room, food, and service"
Punti negativi: "Nothing"
Punti negativi: "We paid for meals that were NOT delivered"
Punti positivi: "Excellent and professional crew members"
Punti negativi: "Nothing, the flight was smooth, most enjoyable"
Punti positivi: "Ok"
Punti negativi: "Ok"
Punti negativi: "Everything was excellent"
Punti positivi: "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."
Punti positivi: "Good selection of movies and music. Food was mediocre."
Punti negativi: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Punti positivi: "Excellent short flight"
Punti negativi: "Did not eat"
Punti positivi: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."
Punti negativi: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Punti positivi: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Punti positivi: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Punti negativi: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Punti positivi: "Nice interior and good IFE on long haul."
Punti negativi: "I did not like the flight from Malaga to Stockholm due to not having IFE or WiFi on a 4+ hour flight. Absolutely unacceptable in today’s travel market."
Punti positivi: "Staff efficient."
Punti negativi: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Punti negativi: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Punti positivi: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Punti positivi: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Punti negativi: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."
Punti positivi: "The service is nice, people are friendly, and good environment at airport!"
Punti negativi: "The flight delayed too long...I was waiting total 8hrs in Copenhagen Airport! The first time I took SAS."
Punti positivi: "The entire experience was great. Smooth flight, good food and friendly crew."
Punti positivi: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Punti negativi: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."
Punti positivi: "The airline staff were so positive and friendly. Really made the long trip easier."
Punti negativi: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Punti positivi: "Crew were good. Plane new and clean."
Punti negativi: "I think the only free drinks are tea and coffee."
Punti positivi: "Upgraded to business class"
Punti negativi: "Flight delayed an hour & half"
Punti positivi: "There was nothing positive in this experience. Oh, the flight was safe and no one was injured?"
Punti negativi: "Charged for checked bag on international flight. Late departure. Only food was a small cup of water on a 3+ hour, lunch time flight -- not even a bag of pretzels. Late arrival with short connection and flight attendant directed us to wrong gate. When we reached final destination, only one of two checked bags showed up."
Punti negativi: "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."
Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"
Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"
Punti positivi: "Good choice of movies."
Punti negativi: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Punti negativi: "Noisy people in flight around. Attendant did not care to bring water when asked. Secret luggage fees of 70 EUR one way Never SAS again"
Punti positivi: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"
Punti positivi: "Crew taking care of us was excellent."
Punti negativi: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"
Punti negativi: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."
Punti positivi: "Short flight, friendly crew."
Punti positivi: "Reasonable price"
Punti negativi: "Very hot, small seats"
Punti positivi: "everything except"
Punti negativi: "food."
Punti positivi: "Food good; nice drinks selection; no food available on demand"
Punti negativi: "Inattentive service; few entertainment options"
Comfortable plane, attentive crew, excellent food. But I did have a free upgrade to Business Class.
Punti positivi: "Crew was polite"
Punti positivi: "Il personale gentile e cordiale."
Punti positivi: "crew tried to help"
Punti negativi: "missed connecting flight to szczecin"
Punti negativi: "The airplane is to small inside, very limited space."
Punti positivi: "Very good crew."
Punti negativi: "I can’t believe you installed 1980’s style business class seats in a new Boeing 787!"
Punti negativi: "Short term for the transfer"
Punti positivi: "excellent"
Punti negativi: "so good"
Punti negativi: "The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines"
Punti positivi: "Small plane but comfortable seats with enough space"
Punti negativi: "Very stressful transfer - 30 mins are not enough"
Punti negativi: "Better communication on board. It was difficult to hear and to understand announcements, which were few."
Punti negativi: "Bathrooms smelled and dirty and not functioning"
Punti negativi: "3/3 flights I’ve taken have been delayed. I never made my connection, adding 10 hours to trip, more than doubling travel time. LOT is consistently late. Be aware of short connections. Or really any connections."
Punti positivi: "The flight WRO to WAW is very short, less than 1h. The seats are comfy and overall the flight is good. They even serve drinks and distribute candy, which is nice."
Punti positivi: "There was nothing to like, I will not fly with this airline again if I can help it."
Punti negativi: "Almost everything can be improved! The crew was trying to be helpful but obviously lacked the proper training, the seats are ergonomically incorrect, breakfast did not exist- I had to get a horrible lunch sandwich at 7 am, and the “complimentary water” consists of a gulp in a tiny half filled cup."
Punti positivi: "The service was top notch, the entertainment selection was great, and the meals were excellent. Free beer and wine on long flights. The engine noise on the Dreamliner is incredibly quiet."
Punti negativi: "The seats aren’t the most comfortable. On a long flight no matter what you need to get up and move around."
Punti negativi: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Punti positivi: "Everything"
Punti negativi: "Too strict on baggage weight"
Punti negativi: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Punti positivi: "Flight attendants were very kind and pleasant. Meal service and entertainment were more substantial than expected."
Punti negativi: "Extreme delay supposedly as a result of a lightning strike to the plane. About 9 hours delay and a missed connection. The only compensation given for this dealy was a voucher for a 20 Euro meal at the airport restaurant of my choice. I know planes get hit by lightning on average of once a year, but it typically does not take 3 to 4 hours to inspect and confirm the safety of the plane's electrical system. But perhaps better safe than sorrry!"
Punti positivi: "Quiet flight, no issues"
Punti negativi: "Not a Lot plane. A Neos charter plane leased by Lot. Italian crew."
Punti positivi: "Crew was friendly and helpful and spoke English. They kept bringing hot food. They found us a bottle of water because we wanted more. In flight screens had a lot of good content."
Punti negativi: "Flight was very long and you are encouraged to stay in your seat all the time. They only offered 1 brand of free beer ha."
Punti negativi: "a worst ever trip"
Punti positivi: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Punti negativi: "Long lines, rude customer service"
Punti negativi: "Flight was also delayed by 4 hours and terrible experience. Made for a hellish trip"
Punti negativi: "Maybe I didn't ask or figure out how to conveniently watch films on the screen too far away for viewing. I do watch T.V. without glasses, but this was frustrating."
Punti positivi: "Crew was friendly. Modern aircraft."
Punti negativi: "Uncomfortable seating for long-haul flight. I survived, though."
Punti negativi: "2 hour delay and no baggage when I arrived. LOT has some serious problems!"
Punti positivi: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, each arrival was not too late."
Punti negativi: "Had to check a bag at the gate, despite being under the two-bag limit. However I was not charged (as my destination was intercontinental)."
Punti positivi: "Crew was very good. Plenty of food, and they came around often with drinks and water."
Punti positivi: "Enough space to sit"
Punti negativi: "Everything in English language was barely understandable"
Punti positivi: "Friendly service"
Punti negativi: "No vegetarian option unless ordered before the flight."
Punti positivi: "Rutine flight"
Punti positivi: "Comfort of plane"
Punti negativi: "Delay for no reason and extra 4 hour layover in warsaw"
Punti negativi: "Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse."
Punti positivi: "There was not much to be liked"
Punti negativi: "Flight was cancelled, rebooked next day, economy instead of business, booked on different airline, poor communication,"
Punti positivi: "Barely nothing"
Punti negativi: "So much waiting for no reason. The luggage takes so much time. The seats were so small that you werent able to fall asleep at all. Very dissapointing..."
Punti positivi: "Nothing"
Punti negativi: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"
Punti positivi: "Professional personal from the check-in desk and crew on the bord. It was easy and very quickly Yo get to warshava from Lviv. Thank you"
Punti negativi: "I like everything! No dislikes!"
Punti positivi: "Crew was very nice and helpful."
Punti negativi: "It was very stuffy and warm on the plane."
Punti positivi: "Very comfortable"
Punti negativi: "N:a"
Punti positivi: "The initial flight was delayed and they sent an agent to escort us quickly through the airport and ensure we didn't miss the flight."
Punti positivi: "Crew were really helpful and it was great as we travelled with infant."
Punti negativi: "Nothing really to complain. Perhaps the only negative thing is that the plane was a little small."
Punti positivi: "Older aircraft had not as narrow seating and was more comfortable."
Punti negativi: "Boarding que at Warsaw is a mess."
Punti positivi: "All process went smooth. Had to change ticket- good experience. Using Lot often and will be in the future."
Punti positivi: "Very helpful staff during boarding very good dinner"
Punti negativi: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"
Punti negativi: "My first flight from budapest to warsaw was delayed 4 hours and no gate was scheduled. No one was at any desk to help answer questions about connecting flights. When we finally got on the plane and landed, I had to sprint through the warsaw airport in order to make my next flight. ."
Punti positivi: "Not much to say here. It was a short flight, and it went smoothly."
Punti negativi: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Punti positivi: "Clean airplane nice pretty stewardess in short dress."
Punti negativi: "Probably private jet whit hot tub."
Punti negativi: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Punti negativi: "Nothing in time"
Punti negativi: "One Toilet for a full plane with 150 passengers...."
Punti negativi: "At least a complimentary glass of water or juice in Economy."
Punti positivi: "Big space to front seat"
Punti negativi: "offer drinking water"
Punti negativi: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Punti negativi: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
Punti positivi: "The airplane was brand new. The crew was very friendly"
Punti negativi: "no food or water in economy - for a 5 hour flight."
Punti negativi: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Punti positivi: "Simple no frills airline"
Punti positivi: "Crews on Air France are outstanding!"
Punti negativi: "Baggage was lost and was delivered 2 days later."
Punti negativi: "Flight was late"
Punti negativi: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Punti negativi: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Punti positivi: "Modern airplane"
Punti negativi: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Punti positivi: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Punti negativi: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Punti positivi: "staff were polite, helpful, and efficient"
Punti negativi: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Punti positivi: "Nothing."
Punti negativi: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Punti negativi: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Punti positivi: "Nice new plane, on time."
Punti negativi: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Punti negativi: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Punti positivi: "Pleasant crew, efficient boarding, flight was on time"
Punti negativi: "No in-flight service"
Punti positivi: "New planes"
Punti negativi: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Punti positivi: "If water was free it would be better. Other than that everything was fine"
Punti negativi: "."
Punti positivi: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Punti positivi: "Everything was excellent"
Punti negativi: "Nothing. All was good"
Punti negativi: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Punti negativi: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Punti negativi: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Punti positivi: "On time boarding and departure. Clean plane and friendly staff."
Punti negativi: "Nothing, all was good."
Punti negativi: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Punti negativi: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Punti positivi: "Professional appearance"
Punti negativi: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Punti negativi: "No food or entertainment."
Punti negativi: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Punti positivi: "good"
Punti negativi: "good"
Punti negativi: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Punti positivi: "Food was good, flight was on time, boarding quick"
Punti negativi: "Aircraft was incredibly dirty."
Punti negativi: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Punti negativi: "paying for water!"
Punti positivi: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Punti negativi: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Punti positivi: "New Planes, crew"
Punti negativi: "Entertainment cost !!!"
Punti positivi: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Punti negativi: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Punti positivi: "Very efficient, quick"
Punti negativi: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Punti negativi: "Boarding tool a lot of time. We departed late"