Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"
Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"
Punti negativi: "Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen."
Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"
Punti negativi: "70’ late on a 45’ flight"
Punti positivi: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Punti positivi: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Punti positivi: "The seats aren’t the greatest"
Punti negativi: "Just the seats"
Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"
Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."
Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"
Punti positivi: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"
Punti positivi: "crew are well trained"
Punti negativi: "chicken dinner was not tasty at all"
Punti negativi: "Delayed 45 mins making transfer for international flight difficult"
Punti positivi: "Swiss took care of arranging hotel for us and substitution flight."
Punti negativi: "Missed connection flight because of delay"
Punti positivi: "Service and food were good considering it was "plane food". No delay whatsoever."
Punti negativi: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."
Punti positivi: "Quick, clean, flight."
Punti negativi: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Punti positivi: "Clean airplane and toilets Many entertainment choice No turbulence"
Punti negativi: "3 separate passport control checks Last minute gate number announcement Very long flight 9.5 hours Tight seat room"
Punti positivi: "Not applicable."
Punti negativi: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Punti negativi: "Seats are very cramped"
Punti positivi: "great staff"
Punti positivi: "Class staff"
Punti negativi: "Bit of a delay"
Punti negativi: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Punti negativi: "Flight was 30 minutes late which made our connection very tight."
Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."
Punti positivi: "Service was great and the flight very smooth. Great flight!"
Punti positivi: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Punti negativi: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Punti positivi: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Punti positivi: "Boarding was quick and efficient"
Punti negativi: "Nothing I can think of was bad just a regular fight."
Punti positivi: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Punti negativi: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"
Punti negativi: "The headset outlet is still the old one, so you can't use your own ."
Punti positivi: "Swiss Air is very nice, planes are clean, snacks on board were fantastic!"
Punti negativi: "Why the ridiculous amount of money to check a small bag? For this reason, I would not fly Swiss Air. My fancy sandwich was not worth CHF 50."
Punti positivi: "on time and got us there on time."
Punti negativi: "untrained staff waking people up no flexibility with ordering GF dinner late"
Punti negativi: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"
Punti positivi: "Swiss took care of your mistake, booked on subsequent flight."
Punti negativi: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."
Punti positivi: "not enough room, everything hastily delivered"
Punti positivi: "It was on time"
Punti negativi: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Punti positivi: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Punti negativi: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Punti positivi: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Punti negativi: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Punti positivi: "I like the space in business class and the staff were really nice"
Punti negativi: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"
Punti negativi: "Too narrow seats."
Punti positivi: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."
Punti negativi: "Seat in front of you tilts back and gives you NO room. Horrible!!"
Punti negativi: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Punti positivi: "Flight was not full and I was able to have several seats to spread out"
Punti negativi: "Major delay"
Punti positivi: "It takes two minutes to get to a live operator when you call. Simply amazing."
Punti negativi: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Our flight to Frankfurt arrived late, and the flight to Slovenia left early so we missed the connection. We waited for over 6 hours and still only have a slight chance of making the flight the next day at 9am because we have standby tickets.
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Definitely would recommend and I will book again
Punti positivi: "Loved this flight, crew was amazing!"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "The most comfortable coach seats I've ever been lucky enough to sit in (aisle and window in the first row of economy)! First time flying an A340-600, it's a great plane for a long trip."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "The crew was great with kids. Very friendly and helpful."
Punti positivi: "Seat comfort."
Punti negativi: "Food selection."
Punti positivi: "The crew was great,we had the last seat."
Punti negativi: "Better seats,better food."
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Having a seat on the plane after it being delayed over 5 hours,"
Punti negativi: "Leaving on time."
Punti positivi: "The crew was very professional and pleasant. The food was tasty for airplane food."
Punti negativi: "The seats were not that comfortable."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti negativi: "We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Punti negativi: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "Great airplane. Very nice staff. Great service."
Punti positivi: "As a United 1K member and Star Alliance Gold member, I expected a little better treatment than being charged a premium to sit with my family in a 'rock bottom' basic seat."
Punti negativi: "I was surprised to have to pay more for a basic seat. I really thought I had paid enough already. I could not get boarding pass tickets for the last leg of our fight. I was told that Lufthansa''s system does not communicate with United Airline System. I found this to be untrue because I have had code share flights between United and Luftansa for 20 years. At Munich I was told that they could not get me tickets either and said that there may be a security issue with me. Once I heard this I walked away."
Punti negativi: "Troppo freddo"
Punti positivi: "Very attentive, friendly and multilingual crew, frequent offers of food/drinks, good selection of movies"
Punti negativi: "More a problem of the San Francisco airport than the airlines, but getting through passport control/customs involved multiple VERY long, slow-moving lines with very few people working to process the crowds. Then, even though my bags were checked all the way through to my final destination, I had to pick up my luggage and re-check it, and go through security again--and that also seemed poorly organized and/or short-staffed."
Punti negativi: "After arranging seat and checking it over and over for months to be sure it was a right window, for medical reasons, they took it away from me and gave me one which bumped the nerve damage in my arm. They said it was their agent's error but did nothing about it."
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti positivi: "Crew was great, boarding great, honored request for vegan meals"
Punti negativi: "8+ hour flight is difficult with limited leg room- United is spending so much money putting Pod seating (or laying) options up front .... but Economy seats are ridiculous. Clearly we are. It that important. Row 34 window seat has a big metal box so Zero legroom"
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti negativi: "Same as above"
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."
Punti positivi: "crew is nice"
Punti negativi: "breakfast was pretty lame !"
Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"
Punti negativi: "Un'ora di ritardo per condimeteo e de icing."
Punti positivi: "The food was good."
Punti negativi: "The seats were not too comfortable and the video screen was small."
L'atterraggio è stato un po' brusco
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Punti negativi: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Punti positivi: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Punti negativi: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti negativi: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Punti positivi: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Punti negativi: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "The plane is so old..,"
Punti negativi: "I congratulate the KLM crew!"
Punti positivi: "The crew was great. The soecial meal request was hadled well despite oversight."
Punti negativi: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Punti positivi: "Just as I expected. And I made my last connection easily."
Punti positivi: "Great crew, comfortable seating with enough leg room."
Punti negativi: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Punti negativi: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Punti positivi: "The crew is really welcoming"
Punti negativi: "The seats are too narrow and a bit too hard"
Punti positivi: "Seat was good"
Punti negativi: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Punti positivi: "Pleasant flight"
Punti negativi: "We were delayed & missed our connection"
Punti negativi: "Troppo ritardo"
Punti negativi: "Boarding was very slow."
Punti positivi: "Nice attention and good food. Plane and seats are confortable"
Punti negativi: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Crew was great and professional."
Punti negativi: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Punti positivi: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Punti negativi: "Not having to walk outside in Edinbur4gh to board the flight."
Punti positivi: "Just the cabin crew being nice"
Punti negativi: "Punctuality KLM is always late"
Punti positivi: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Punti negativi: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Punti positivi: "The crew were really helpful with people who had tight connections because of the delayed flight"
Punti negativi: "I wish they had WiFi"
Punti positivi: "My seat at the window was great and the staff really friendly and courteous!"
Punti positivi: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Punti positivi: "Boarding agent extra effort to improve my seating!"
Punti negativi: "Food amount less than expected."
Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Punti positivi: "Crew where awesone and the choice of entertainment was fantastic"
Punti negativi: "Seats way to close together"
Punti positivi: "Staff very pleasant"
Punti negativi: "Evening snack was not the greatest breakfast was pretty food"
Punti positivi: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Punti positivi: "Comfort was better than on the previous Dash-8. Food was OK."
Punti negativi: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Punti positivi: "kLM staff was great."
Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Punti positivi: "The leg room, was surprisingly roomy"
Punti negativi: "The food and that there was no entertainment."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Nice flight, nice crew, and a nice experience."
Punti positivi: "I got some rest"
Punti negativi: "unable to charge my phone or watch movies"
Punti positivi: "Premium economy service was good."
Punti negativi: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Punti positivi: "Nothing"
Punti positivi: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Punti negativi: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Punti negativi: "Crowded seating, wake-up for breakfast service two hours before arrival"
Punti negativi: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."
Nice,o time,and great foods and services.
They just let people fly without properly using the required mask
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Punti positivi: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Punti negativi: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Punti positivi: "La ponctualité."
Punti negativi: "Variété des boissons proposées."
Punti positivi: "It was a decent train ride."
Punti negativi: "Stating it’s a train from the beginning and not having to go from one train station to another."
Punti positivi: "There is a nothing to mention that was memorable or comfortable."
Punti negativi: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Punti positivi: "Punctual"
Punti negativi: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Punti negativi: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Punti positivi: "The crew and the food were great!"
Punti negativi: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Punti positivi: "rien"
Punti negativi: "tout est à revoir !"
Punti negativi: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Punti positivi: "The crew was terrific."
Punti negativi: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Punti positivi: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Punti positivi: "Great food and friendly crew."
Punti negativi: "Seatback system was old and not very functional."
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "The crew was very helpful in all respects."
Punti negativi: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Punti positivi: "crew great comfortable"
Punti positivi: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Punti negativi: "See above. Overall, very nice experience."
Punti positivi: "Crew was amazing. Service and food was good."
Punti negativi: "Random TSA check was not needed at the end when boarding."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti negativi: "shuttle from terminal to plane takes a long time. Flight left late"
Punti positivi: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Punti negativi: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Punti negativi: "they lost our luggage very inconvenient"
Punti positivi: "Over all pretty good for price."
Punti negativi: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Punti negativi: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Onboard crew was friendly. Dinner was good"
Punti negativi: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "Very good male crew member. Pilot genuinely apologetic for the delay."
Punti negativi: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Punti positivi: "Nothing"
Punti negativi: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Punti positivi: "Comfortable, hospitality and wonderful service"
Punti negativi: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Flight cancelled because of weather"
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Punti negativi: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Punti positivi: "Comfort, food and service are better than average."
Punti negativi: "When stewardess opened overhead locker, something fell on my head."
Punti positivi: "Charmingly nice crew and involving captain"
Punti negativi: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Punti positivi: "Speed, professionalism"
Punti negativi: "Nothing"
Punti positivi: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Punti negativi: "Only 1 bathroom (toilet) for all of first class"
Punti positivi: "Everything was great - service, food, boarding"
Punti negativi: "More food choice would be great"
Punti positivi: "Il personale gentile e cordiale."
Punti negativi: "The fly attendant can be nicer"
Punti positivi: "Flight was below average. Ppl lane was very old and dated. No charging station. Mini.al space to maneuver. Chair was easily jostled by neighbors"
Punti negativi: "Tight spaces in seating area. No room to maneuver."
Punti positivi: "A very average experience. Nothing amazing."
Punti negativi: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Punti negativi: "The flight was delayed for other travelers but that caused me to miss my driver"
Punti positivi: "Nothing in particular."
Punti negativi: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."
Punti negativi: "Enterteiment, movies"
Punti positivi: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Punti negativi: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Punti positivi: "Nice crew, great flight entertainment."
Punti negativi: "N/A"
Punti positivi: "All was good. Have to pay for food. Really?"
Punti negativi: "Have sandwich included in the price."
Punti positivi: "the crew was really amazing!"
Punti positivi: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Punti negativi: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Punti positivi: "Cabin crew were very nice, boarding was quick and efficient."
Punti negativi: "Plane was extremely cold, the heating only worked after the engines were started."
Punti negativi: "- Boarding: was rainy and is quite complicated when you need to take the bus; All the other difficulties were more related to the weather. However, for a ~260 EUR flight, the lack of comfort and basic food were unexpected."
Punti positivi: "All Good"
Punti negativi: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."
Punti positivi: "My fourth experience with LOT in a month. The airline gotta be renamed from LOT to LATE. Also the airport is a complete mess, especially the incredibly long security check lines for transfer passengers."
Punti negativi: "Crews are usually polite an professional. Anyway, my complaints refer to the problems with the Chopin airport and the airline/ certainly, not any crews."
Punti positivi: "food was great, boarding was a horrible process."
Punti positivi: "Flawless boarding, on time, nice crew."
Punti negativi: "Had to wait on the runway for ground services at destination, but for a very short time. The route is bussed at both airports."
Punti positivi: "Overall the flight was good"
Punti negativi: "The snack was too small"
Punti positivi: "787 Dreamliner is comfortable and feels more spacious."
Punti negativi: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Punti positivi: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Punti negativi: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."
Punti positivi: "Nothing"
Punti negativi: "Horrible aircraft (DeHavilland), very uncomfortable. A lot of very young children, their parents were playing some movies for them on phones and tablets. Crew didn't even react on that. Many people were just frustrated with that situation, but Crew didn't even want to discuss it. One of the worst flights ever. It was a charter level, not a regular airline. Never again."
Punti positivi: "Business Class on LOT Flight No. 21 from Warsaw to Los Angeles is excellent! The Boeing 787 Dreamliner is a beautiful plane and the Business Class seats are very comfortable. The food was pretty good and the flight attendants were extremely nice!"
Punti negativi: "There was a two and a half hour delay for technical problems for our flight from Warsaw to Los Angeles on Tuesday July 24, 2018. There had been a two-hour delay for my flight in from Warsaw to Moscow, also for technical problems, on Friday July 13, 2018. Obviously, LOT needs to insure its planes are safe, but it needs to do so sufficiently in advance of take-off so that its passengers are not inconvenienced by lengthy delays."
Punti positivi: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Punti negativi: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Punti positivi: "Great food and nice airplane"
Punti negativi: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"
Punti positivi: "Flight was fine, and on-board crew was polite and helpful."
Punti negativi: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."
Punti negativi: "Delayed for al ost 2 hours."
Punti positivi: "Friendly crew."
Punti negativi: "Plane was a little late,which was OK. The bigger problem is the lost luggage."
Punti positivi: "Service is good, flight crew are helpful and attentive, meals are good. Entertainment is good."
Punti negativi: "Unfortunately the flight was delayed by an hour so boarding became frantic and stressful. We had already left the gate and the plane was taxiing and some people were still not sitting in seats - I suppose that's fellow passengers for you - and they were told by flight attendants to get into their seats. Economy seats are very cramped so it's an uncomfortable and probably not healthy experience for that long. The flight delay meant that there was high stress in Warsaw to make the connecting flight. Why transit passengers need to be subjected to security checks and clearance I do not understand. We have just got off an international flight - transit passengers surely aren't combined with new passengers who have not been through security in Warsaw."
Punti positivi: "Service and overall experience"
Punti negativi: "Media system was not working correctly"
Punti negativi: "Flight was delayed by 1.5 hour because of harsh weather conditions. Everything is Okay I wasn't missed my connection flight that time, but perspective to wait for next fight at 1:00 am isn't very appealing."
Punti positivi: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Punti negativi: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Punti negativi: "There was no food. Only for a money."
Punti positivi: "Flight on time... arrived on time.... food was great...."
Punti positivi: "Nothing"
Punti negativi: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"
Punti positivi: "it was a short flight"
Punti positivi: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Punti negativi: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"
Punti positivi: "Newer plane. More efficient boarding process."
Punti negativi: "No entertainment system at all."
Punti negativi: "Plane never came from Warsaw and flight had to be cancelled. Apparently thee pilot was ill"
Punti positivi: "Worst coustemer service"
Punti negativi: "No one can offer help whether online or onboard"
Punti positivi: "Appreciate the heads up on flight changes"
Punti positivi: "Professional personal from the check-in desk and crew on the bord. It was easy and very quickly Yo get to warshava from Lviv. Thank you"
Punti negativi: "I like everything! No dislikes!"
Punti positivi: "Very pleasant."
Punti positivi: "Good stuff"
Punti negativi: "The chair is uncomfortable"
Punti negativi: "1. I was never told my ticket didn't include a free checked bag. I checked twice on LOT's website and it said I was allowed one. When I got to the airport at Krakow, the less than professional staff told me that my ticket was the kind that didn't include. I said I was never given the option to get a ticket with/without a bag for free and they basically told me I was lying. I didn't feel like arguing and paid for the bag. Kayak didn't mention or made me aware of my "kind" of ticket. Either Kayak makes consumers aware of this or LOT shouldn't be posting their flights on Kayak. 2. I flew Eurolot, "A partner of LOT" and not LOT. It should also be CLEAR what it is one is flying."
Punti positivi: "Their online boarding passes failed to work at TSA. Instead of apologizing for the issue, they refused to give us paper passes so we missed the flight."
Punti positivi: "Flew from Cracow via Warsaw to Venice. Short flights. Absolutely stunning views (sunny day) of mountains."
Punti negativi: "Ungodly early start from Cracow then 4 hours layover in Warsaw with absolutely nothing to do. UGH. Food and entertainment is nonexistant on LOT European flights. Onetime snack and basic drink service (no apple or orange juices). Oh, and use of propeller airplanes should be forbidden on commercial flights. We are in jet era, aren't we???"
Punti positivi: "the cabin crew"