|Rotta principale||Calgary a Vancouver Intl|
Punti positivi: They cancelled the flight
Punti negativi: How about a refund?
Punti positivi: Cabin crew was okay
Punti negativi: I would’ve appreciated if the crew did not blame a very evident turn-around delay on weather. The TAF and METAR in Halifax do not support that. It looks more like the crew was trying to hide their incompetence. This delay prevented me from catching my connection in Calgary. Needless to say, Westjet refused to take their responsibilities.
Punti positivi: The seat was the most uncomfortable seat I have ever sat in, almost unbearable.
Punti negativi: No food option on a over 5 hour flight was no good.
Punti positivi: Declined me to board my flight
Punti negativi: Patience when you are travelling with a child
Punti positivi: Westjet crew are always amazing
Punti negativi: Nothing.
Punti positivi: All excellent
Punti negativi: Snacks without caffeine
Punti positivi: Nothing
Punti negativi: Less mask nazis. Not flying again
Punti positivi: Short and sweet.
Punti negativi: We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection.
Punti positivi: Professional, but friendly crew.
Punti positivi: Travelers well spaced out
Punti negativi: Nothing given the current circumstances.
Punti negativi: They closed the check in counter early. No kiosk check in was available. No one was in their airport office and neither we, nor airport staff, were able to reach them via the onsite contact info provided. As a result we missed our flight.
Punti positivi: Brian at the desk in ft Lauderdale was fabulous great personality pleasant smile just delightful
Punti positivi: no
Punti negativi: I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair.
Punti negativi: Some sort of entertainment. More comfortable seats.
Punti positivi: It was on time and not overbooked
Punti negativi: Nothing it was economy
Punti positivi: seat was the worse, but ok overall
Punti positivi: was just ok, nothing spectacular
Punti negativi: west jet customer service reps in mobay are no good. they need customer service training
Punti positivi: the flight crew made our flight very comfortable and pleasant. One flight attendant ( didn't spot her name) had such a gentle sense of humour while serving us-it was nice. Flight attendants at times seem like strict teachers - so it was nice to smile and laugh - especially now with such fear of flying due to COVID-19
Punti negativi: Boarding process could be a little smoother and less frantic
Punti positivi: Cleanliness of the plane
Punti negativi: More information about when to check-in and seat selection. We checked-in 24 hours before, and most seats were already filled.
Punti negativi: It was a little hot in there
Punti positivi: It is a no frills airline. Cabin crew were friendly.
Punti negativi: No entertainment, no food
Punti positivi: Good crew.
Punti negativi: Food.
Punti positivi: Very little
Punti negativi: Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask.
Punti positivi: The crew members were professional.
Punti negativi: The seats could be better
Punti negativi: The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’
Punti positivi: Crew was great.
Punti negativi: Boarding process was a bit chaotic
Punti negativi: Be on time!
Punti positivi: Everything was great
Punti negativi: Nothing
Punti positivi: Great crew.
Punti negativi: Not great in flight entertainment.
Punti positivi: Everything
Punti positivi: NA
Punti negativi: We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing.
Punti positivi: Gate crew was informative but the news they had to give us was extremely disappointing!!
Punti negativi: It would have been better had the flight left for Calgary so we wouldn’t have missed our connection to Cancun and then had to drive to Vancouver and spend the night in a hotel and leave the next day ultimately loosing an entire day of our planned holiday.
Punti positivi: Goood everything
Punti negativi: Nn
Punti positivi: Nothing same useable
Punti negativi: No need
Punti negativi: Everything was great. Westjet is so much better than Air Canada!
Punti positivi: Overall not bad at all :)
Punti negativi: All was good
Punti negativi: Will never fly with WestJet again regardless of price.
Punti positivi: Politeness, dedicated and professional.
Punti negativi: I can't see what, it was all good.
Punti positivi: Crew were helpful
Punti negativi: Everything was great
Punti positivi: Crew was wonderful. Flight was on time.
Punti negativi: IT TOOK 50 minutes to get our suitcase on arrival in Vancouver
Punti positivi: Average comfort compatible with all airlines
Punti negativi: WestJet is a good airline
Punti positivi: Everything was great, very little turbulence and the crew was great!
Punti negativi: The only complaint I have are the little little flaps on the head rest. You can adjust them to rest your head unfortunately my wasn’t able to hold my head in place.
Punti negativi: There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet.
Punti negativi: Cap. Was great
Punti negativi: Overstuffed storage bins. Absolutely chaotic and abysmal boarding process
Punti negativi: Terrible boarding process
Punti positivi: when you enter Canada and then travel through YVR for another flight it is a total waste. Not the fault of the airline but the way they do things with security
Punti positivi: what they sell as food is horrible
Punti negativi: we arrived safe and sound
Punti negativi: Announcements are delivered with too much speed and lack connection with passengers.
Punti negativi: Aka was happy with westjet
Punti positivi: Crew did the best they could under the conditions
Punti negativi: There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people
Punti positivi: Crew was amazing, personable,joked around. I though boarding would take forever but very smooth.
Punti negativi: Honestly...being stuffed in like sardines ....it is getting worse. maybe the older I get the more I see it....but its so uncomfortable. I think the old days were much better!
Punti positivi: Departed early, landed early! Direct flight.
Punti negativi: Sound at my seat did not work so couldn’t watch a movie. (Well, could watch but not hear). Short flight. Not a problem.
Punti positivi: Very efficient boarding and great crew!!
Punti negativi: Hello,
I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again.
On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests.
Punti positivi: Well organized. Helpful & courtesy.
Punti positivi: The crew was fine
Punti negativi: the checked luggage took over an hour to arrive at the carousel. ZERO communication. Other flights arrived after ours and all their baggage arrived and they all left while we stood. No information. No explanation. Poor
Punti positivi: The flight wasn’t full, and we travelled with a lap infant - we really appreciated that they blocked off row for us.
Punti negativi: The food is a scam. It’s overpriced, made poorly, and it’s the only option if you didn’t pack anything onto the plane with you.
Punti positivi: nice but slow in business class
Punti negativi: More than an hour late departing.
Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark.