Recensioni degli utenti
Valutazione complessiva
7,6
Buono
Basato su 708 recensioni
Complessivo
7,7
Imbarco
7,5
Tariffa comfort
7,5
Personale
8,1
Divertimento
7,5
Cibo
7,5
Informazioni su SriLankan Airlines
| Codice IATA | UL |
|---|---|
| Rotte | 74 |
| Rotta principale | Aeroporto Internazionale di Chennai a Colombo Bandaranaike Intl |
| Aeroporti salvati | 38 |
| Aeroporto principale | Colombo Bandaranaike Intl |
Recensioni recenti
- Tutte le recensioni
- Positive
- Neutrali
- Negative
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2,0
Punti positivi: Nothing
Punti negativi: Need better training.
recensione fornita da
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6,0
Punti positivi: The food was really good. Had the chicken sausage with pasta and mushroom.
Punti negativi: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.
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7,0
Punti positivi: In row 27 window seat. Had a great view of the Maldives.
Punti negativi: The entertainment.
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6,6
Punti negativi: Free internet
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6,3
Punti positivi: Crews were nice
Punti negativi: Better movies and free internet in flight
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8,6
Punti negativi: The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment
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6,0
Punti positivi: Boarding on time
Punti negativi: Better onboard service
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10,0
Punti positivi: Everything was great!
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8,3
Punti positivi: Crew was excellent as always with the Sri Lankan hospitality.
Punti negativi: It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating.
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5,0
Punti negativi: Everything
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6,3
Punti positivi: Crew was great. Lots of leg room
Punti negativi: Many screens weren't working properly
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6,3
Punti positivi: Lots of leg room
Punti negativi: Food. Screens weren't working properly
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2,0
Punti positivi: They loose my luggage
Punti negativi: They loose my luggage
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2,0
Punti positivi: They lose my luggage
Punti negativi: They loose my luggage
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4,0
Punti positivi: Decent crew and food. Fairly punctual.
Punti negativi: Check in was so slow. Slowest check in I’ve known.
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6,0
Punti positivi: Boarding and landing
Punti negativi: Food should be made With less spice more blend.
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3,0
Punti positivi: Boarding
Punti negativi: Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel.
recensione fornita da
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7,6
Punti positivi: Excellent flight apart from the delay!
Punti negativi: Leave on time!
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8,0
Punti positivi: Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one.
Punti negativi: In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made.
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4,3
Punti positivi: Planes and entertainment was amazing. Flight crew very good and friendly.
Punti negativi: The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful
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6,6
Punti positivi: The seats and Inflight entertainment was excellent.
Punti negativi: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.
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10,0
Punti negativi: Good
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4,6
Punti negativi: Plane was too cold. Asked staff to adjust but still to cold.
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6,6
Punti positivi: Had more room than on BA flight to London
Punti negativi: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work
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4,6
Punti positivi: Short flight
Punti negativi: Coffee wasnt an option! The staff looked tired and bored.
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8,0
Punti negativi: The airplane is old!
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9,3
Punti positivi: Very friendly and attentive crew. Good entertainment options.
Punti negativi: Business class seat is OK, not great - fine for 3.5 hour flight
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6,6
Punti positivi: Not bad comparatively morning flt kolkata to cmb.crew is good.clean
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9,0
Punti positivi: In economy class good enough leg space when compared to other airlines.
Punti negativi: Head phones connections does not work most of the time.
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9,0
Punti positivi: The staff was very helpings .
Punti negativi: The way they are Waigh the luggage was like weighing gold.
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10,0
Disappointed at first
Punti positivi: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.
Punti negativi: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.
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8,0
Good flight.
Punti positivi: Inflight Entertainment and seats.
Punti negativi: None
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8,0
Punti positivi: Good seats with leg room.
Punti negativi: None
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10,0
Punti positivi: Flight Crew was excellent
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10,0
Just perfect
Punti positivi: Super on time
recensione fornita da
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8,6
Sri Lankan hospitality
Punti positivi: It was all positives from the time we check in until we arrived in Kindon.
Punti negativi: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.
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10,0
Good flight.
Punti positivi: Plenty of leg room.
Punti negativi: NA
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10,0
Good connections.
Punti positivi: Fast and efficient.
Punti negativi: NA
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5,3
Punti positivi: Enjoyed the tasty food.
Punti negativi: gaps between seats were unbearable and have to think twice whether to travel again UL 208.
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8,6
Punti positivi: Crew was that much friendly.
Punti negativi: Not mine type food (just a suggestion please to have sri lankan varities)
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10,0
One of the best
Punti positivi: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.
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10,0
Fantastic
Punti positivi: Behavior of crew and food. The service was excellent. The flight was clean.
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8,0
Very good smothly went
Punti positivi: All crews they are helpfull
Punti negativi: Food same going and coming times
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10,0
Punti positivi: Good
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10,0
Punti positivi: Good
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9,0
Amazing hospitality
Punti positivi: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!
Punti negativi: None
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9,3
Great flight and service
Punti positivi: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.
Punti negativi: Need more movie options. Presently 95% movies are one or more year old.
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6,6
Great crew - small seats!
Punti positivi: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.
Punti negativi: Seat was crazy small! Couldn't even cross my legs.
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10,0
Punti negativi: Nothing
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9,6
Punti positivi: overall
Punti negativi: seats are small but otherwise it is 5 star airline. love Srilankan.
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8,0
Punti positivi: Friendly service.
Punti negativi: Boarding process could improve
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10,0
Punti positivi: Good value
recensione fornita da
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7,6
Good service
Punti positivi: The crew were lovely. Great service from crew and good food.
Punti negativi: The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.
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2,0
Punti negativi: Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.
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9,3
Punti positivi: I have found Sri Lankan staff to be most friendly and accommodative.
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3,0
Very disorganized boarding Poor customer service
Punti negativi: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.
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7,3
Punti negativi: Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes
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2,3
First & last flight with this airline
Punti positivi: Uniform of the crew is nice.
Punti negativi: The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!
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8,0
Good experience , only connectivity poor
Punti positivi: Food , cleaning,
Punti negativi: Connectivity as we have to wait 7!hours @ Colombo airport
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6,3
Safety Not The Most Important
Punti negativi: Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats.
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8,6
Punti negativi: The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment
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10,0
Punti positivi: Everything was great!
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10,0
Punti negativi: Good
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9,3
Punti positivi: Very friendly and attentive crew. Good entertainment options.
Punti negativi: Business class seat is OK, not great - fine for 3.5 hour flight
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9,0
Punti positivi: In economy class good enough leg space when compared to other airlines.
Punti negativi: Head phones connections does not work most of the time.
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9,0
Punti positivi: The staff was very helpings .
Punti negativi: The way they are Waigh the luggage was like weighing gold.
recensione fornita da
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10,0
Disappointed at first
Punti positivi: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.
Punti negativi: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.
recensione fornita da
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10,0
Punti positivi: Flight Crew was excellent
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10,0
Just perfect
Punti positivi: Super on time
recensione fornita da
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8,6
Sri Lankan hospitality
Punti positivi: It was all positives from the time we check in until we arrived in Kindon.
Punti negativi: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.
recensione fornita da
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10,0
Good flight.
Punti positivi: Plenty of leg room.
Punti negativi: NA
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10,0
Good connections.
Punti positivi: Fast and efficient.
Punti negativi: NA
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8,6
Punti positivi: Crew was that much friendly.
Punti negativi: Not mine type food (just a suggestion please to have sri lankan varities)
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10,0
One of the best
Punti positivi: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.
recensione fornita da
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10,0
Fantastic
Punti positivi: Behavior of crew and food. The service was excellent. The flight was clean.
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10,0
Punti positivi: Good
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10,0
Punti positivi: Good
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9,0
Amazing hospitality
Punti positivi: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!
Punti negativi: None
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9,3
Great flight and service
Punti positivi: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.
Punti negativi: Need more movie options. Presently 95% movies are one or more year old.
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10,0
Punti negativi: Nothing
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9,6
Punti positivi: overall
Punti negativi: seats are small but otherwise it is 5 star airline. love Srilankan.
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10,0
Punti positivi: Good value
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9,3
Punti positivi: I have found Sri Lankan staff to be most friendly and accommodative.
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7,0
Punti positivi: In row 27 window seat. Had a great view of the Maldives.
Punti negativi: The entertainment.
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6,6
Punti negativi: Free internet
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8,3
Punti positivi: Crew was excellent as always with the Sri Lankan hospitality.
Punti negativi: It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating.
recensione fornita da
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7,6
Punti positivi: Excellent flight apart from the delay!
Punti negativi: Leave on time!
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8,0
Punti positivi: Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one.
Punti negativi: In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made.
recensione fornita da
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6,6
Punti positivi: The seats and Inflight entertainment was excellent.
Punti negativi: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.
recensione fornita da
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6,6
Punti positivi: Had more room than on BA flight to London
Punti negativi: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work
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8,0
Punti negativi: The airplane is old!
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6,6
Punti positivi: Not bad comparatively morning flt kolkata to cmb.crew is good.clean
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8,0
Good flight.
Punti positivi: Inflight Entertainment and seats.
Punti negativi: None
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8,0
Punti positivi: Good seats with leg room.
Punti negativi: None
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8,0
Very good smothly went
Punti positivi: All crews they are helpfull
Punti negativi: Food same going and coming times
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6,6
Great crew - small seats!
Punti positivi: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.
Punti negativi: Seat was crazy small! Couldn't even cross my legs.
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8,0
Punti positivi: Friendly service.
Punti negativi: Boarding process could improve
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7,6
Good service
Punti positivi: The crew were lovely. Great service from crew and good food.
Punti negativi: The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.
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7,3
Punti negativi: Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes
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8,0
Good experience , only connectivity poor
Punti positivi: Food , cleaning,
Punti negativi: Connectivity as we have to wait 7!hours @ Colombo airport
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2,0
Punti positivi: Nothing
Punti negativi: Need better training.
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6,0
Punti positivi: The food was really good. Had the chicken sausage with pasta and mushroom.
Punti negativi: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.
recensione fornita da
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6,3
Punti positivi: Crews were nice
Punti negativi: Better movies and free internet in flight
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6,0
Punti positivi: Boarding on time
Punti negativi: Better onboard service
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5,0
Punti negativi: Everything
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6,3
Punti positivi: Crew was great. Lots of leg room
Punti negativi: Many screens weren't working properly
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6,3
Punti positivi: Lots of leg room
Punti negativi: Food. Screens weren't working properly
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2,0
Punti positivi: They loose my luggage
Punti negativi: They loose my luggage
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2,0
Punti positivi: They lose my luggage
Punti negativi: They loose my luggage
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4,0
Punti positivi: Decent crew and food. Fairly punctual.
Punti negativi: Check in was so slow. Slowest check in I’ve known.
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6,0
Punti positivi: Boarding and landing
Punti negativi: Food should be made With less spice more blend.
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3,0
Punti positivi: Boarding
Punti negativi: Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel.
recensione fornita da
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4,3
Punti positivi: Planes and entertainment was amazing. Flight crew very good and friendly.
Punti negativi: The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful
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4,6
Punti negativi: Plane was too cold. Asked staff to adjust but still to cold.
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4,6
Punti positivi: Short flight
Punti negativi: Coffee wasnt an option! The staff looked tired and bored.
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5,3
Punti positivi: Enjoyed the tasty food.
Punti negativi: gaps between seats were unbearable and have to think twice whether to travel again UL 208.
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2,0
Punti negativi: Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.
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3,0
Very disorganized boarding Poor customer service
Punti negativi: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.
recensione fornita da
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2,3
First & last flight with this airline
Punti positivi: Uniform of the crew is nice.
Punti negativi: The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!
recensione fornita da
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6,3
Safety Not The Most Important
Punti negativi: Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats.
recensione fornita da
Stato Voli
SriLankan Airlines- Mappa delle tratte
Principali rotte di volo
Volo
Origine
Destinazione
dom
lun
mar
mer
gio
ven
sab
D
L
M
M
G
V
S
5005
Colombo
CMB
Sigiriya
GIU
5006
Sigiriya
GIU
Colombo
CMB
5005
Sigiriya
GIU
Trincomalee
TRR
5006
Trincomalee
TRR
Sigiriya
GIU
707
Colombo
CMB
Pointe La Rue
SEZ
708
Pointe La Rue
SEZ
Colombo
CMB
8016
Colombo
CMB
Colombo
DWO
5016
Colombo
DWO
Colombo
CMB
8016
Colombo
DWO
Hatton
NUF
7006
Hambantota
HRI
Colombo
CMB
8016
Hambantota
HRI
Koggala
KCT
8016
Hatton
NUF
Hambantota
HRI
503
Colombo
CMB
Londra
LHR
604
Colombo
CMB
Melbourne
MEL
504
Londra
LHR
Colombo
CMB
605
Melbourne
MEL
Colombo
CMB
365
Giacarta
CGK
Colombo
CMB
208
Abu Dhabi
AUH
Colombo
CMB
207
Colombo
CMB
Abu Dhabi
AUH
403
Bangkok
BKK
Colombo
CMB
402
Colombo
CMB
Bangkok
BKK
364
Colombo
CMB
Giacarta
CGK
306
Colombo
CMB
Singapore
SIN
307
Singapore
SIN
Colombo
CMB
461
Malé
MLE
Colombo
CMB
461
Tokyo
NRT
Malé
MLE
202
Manama
BAH
Colombo
CMB
201
Colombo
CMB
Manama
BAH
133
Colombo
CMB
Tiruchirappalli
TRZ
460
Colombo
CMB
Tokyo
NRT
134
Tiruchirappalli
TRZ
Colombo
CMB
121
Colombo
CMB
Chennai
MAA
265
Colombo
CMB
Riyad
RUH
122
Chennai
MAA
Colombo
CMB
266
Riyad
RUH
Colombo
CMB
225
Colombo
CMB
Dubai
DXB
281
Colombo
CMB
Gedda
JED
226
Dubai
DXB
Colombo
CMB
282
Gedda
JED
Colombo
CMB
172
Bangalore
BLR
Colombo
CMB
171
Colombo
CMB
Bangalore
BLR
884
Colombo
CMB
Canton
CAN
165
Colombo
CMB
Kochi
COK
101
Colombo
CMB
Malé
MLE
217
Colombo
CMB
Doha
DOH
218
Doha
DOH
Colombo
CMB
141
Colombo
CMB
Mumbai
BOM
881
Canton
CAN
Colombo
CMB
194
Coimbatore
CJB
Colombo
CMB
193
Colombo
CMB
Coimbatore
CJB
191
Colombo
CMB
Nuova Delhi
DEL
183
Colombo
CMB
Karachi
KHI
229
Colombo
CMB
Al-Kuwait
KWI
205
Colombo
CMB
Mascate
MCT
192
Nuova Delhi
DEL
Colombo
CMB
184
Karachi
KHI
Colombo
CMB
230
Al-Kuwait
KWI
Colombo
CMB
206
Mascate
MCT
Colombo
CMB
867
Shanghai
PVG
Colombo
CMB
866
Colombo
CMB
Shanghai
PVG
166
Kochi
COK
Colombo
CMB
314
Colombo
CMB
Kuala Lumpur
KUL
137
Colombo
CMB
Madurai
IXM
138
Madurai
IXM
Colombo
CMB
315
Kuala Lumpur
KUL
Colombo
CMB
189
Colombo
CMB
Dacca
DAC
190
Dacca
DAC
Colombo
CMB
187
Colombo
CMB
Calcutta
CCU
188
Calcutta
CCU
Colombo
CMB
144
Mumbai
BOM
Colombo
CMB
161
Colombo
CMB
Thiruvananthapuram
TRV
162
Thiruvananthapuram
TRV
Colombo
CMB
263
Colombo
CMB
Dammam
DMM
119
Colombo
CMB
Addu City
GAN
185
Colombo
CMB
Lahore
LHE
264
Dammam
DMM
Colombo
CMB
120
Addu City
GAN
Colombo
CMB
869
Pechino
PEK
Colombo
CMB
Principali rotte aeree
Principali aeroporti serviti da SriLankan Airlines
- Aeroporto di Colombo Bandaranaike Intl (CMB)
- Aeroporto di Aeroporto Internazionale di Chennai (MAA)
- Aeroporto di Singapore-Changi (SIN)
- Aeroporto di Male (MLE)
- Aeroporto di Nuova Delhi Indira Gandhi Intl (DEL)
- Aeroporto di Bangkok Suvarnabhumi e altri aeroporti (BKK)
- Aeroporto di Tiruchirappalli Civil (TRZ)
- Aeroporto di Kuala Lumpur Intl (KUL)
- Aeroporto di Aeroporto Internazionale di Bangalore (BLR)
- Aeroporto di Mumbai Aeroporto Internazionale Chhatrapati Shivaji (BOM)
- Aeroporto di Londra-Heathrow (LHR)
- Aeroporto di Doha Internazionale Hamad (DOH)
- Aeroporto di Dubai Aeroporto Internazionale di Dubai e altri aeroporti (DXB)
- Aeroporto di Manama Bahrein (BAH)
- Aeroporto di Melbourne Tullamarine e altri aeroporti (MEL)
Informazioni su SriLankan Airlines
- UL Codice IATA
- +390236769835 Chiama
- srilankan.com Visita
Informazioni su stato dei voli, cancellazioni e ritardi ottenute da Flightstats.com. I dati potrebbero non essere sempre accurati o privi di eventuali errori. Si consiglia di chiedere sempre conferma delle informazioni alla compagnia aerea.