|Rotta principale||Mumbai Aeroporto Internazionale Chhatrapati Shivaji a Nuova Delhi Indira Gandhi Intl|
|Aeroporto principale||Nuova Delhi Indira Gandhi Intl|
Punti positivi: Comfortable seats and service
Punti negativi: Everything
Punti negativi: Food could have been bit better.
Punti positivi: Yes
Punti positivi: Vistara ground staff is not very helpful
Punti negativi: Vistara ground staff is not very helpful in resolving the problem of my baggage in three days
Punti positivi: very welcoming and responsive
Punti negativi: avoid last-minute gate changes
Punti positivi: Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating.
Punti negativi: Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal.
Punti positivi: Nothing at all.
Punti negativi: The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station.
Punti positivi: The crew was amazing, polite and efficient
Punti negativi: Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on
Punti positivi: Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines.
Punti negativi: Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class.
Punti negativi: Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert
Punti positivi: The food and crew on board are good
Punti negativi: Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk.
Punti positivi: Nice crew with good ambience
Punti negativi: Online all food options, though it's a small flight with no hot food served!
Punti positivi: Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance
Punti negativi: Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me
Punti positivi: Service was nice. Crew was friendly
Punti negativi: Allow for free updrades
Punti positivi: The flight was on time. The overall experience was good. Would love to travel with them again.
Punti positivi: Not at all
Punti negativi: Everything
Punti positivi: Very good crew
Punti positivi: All was okay and easy.
Punti negativi: We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task.
Punti positivi: It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)
Punti negativi: Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion.
Punti negativi: I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience
Punti positivi: Super professional and kind crew. Food was good. Overall, a fantastic flight.
Best and very professional airline that India has seen in long time
Punti positivi: I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance).
Punti negativi: The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information.
Punti positivi: Nothing
Punti negativi: Staff rude from check in to the cabin staff. No comparison to Mid East air lines.
Punti positivi: The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy
Punti negativi: The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher
Punti positivi: Baggage policy is good
Punti negativi: They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage.
A five star service.
Punti positivi: The air hostesses were very warm and friendly.
Punti positivi: Service was good
Punti negativi: Flight was delay that was not good
Punti positivi: everything went smoothly.. good service, good food
Punti positivi: Was a very good experience. Staff was friendly and organized. Food was good.
Punti positivi: Free upgrade to first class for no apparent reason
Punti positivi: The best airline in India... by far!
Vistara Delhi to Bhubaneswar
Punti positivi: Cleanliness timing
Punti negativi: Baggage cost for extra luggages.
New favorite airline
Punti positivi: They had a check in/ luggage drop before the AirTran
Punti negativi: Nothing
Punti positivi: Wonderful staff and nice, clean airplane. I will use your airlines in the future now.
Punti positivi: I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again
Decent crew and clean cabin!
Punti positivi: Boarding and crew were great.
Punti negativi: Food can be improved.
Punti positivi: Friendly staff, organized boarding, in flight crew helpful in finding seats
Punti negativi: We had checked in on line prior to arriving the airport.
Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass.
The gate was open for more than 1 hour after we reached the airport.
We were not issued new tickets and not refunded.
The staff was not helpful at all.
AS we say Customer should be always first.
Anyway we missed flight from Delhi to Amritsar.
We bought new one way ticket from the airport that evening.
We were 5 adults and one baby visiting Golden temple from USA.
Booked with now closed credit card account
Punti positivi: Staff on board are excellent! WAY better service than US carriers.
Punti negativi: Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic.
Punti negativi: Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline.
Checking in was slow
Punti positivi: It wasn't efficient. Slow to check in
Punti negativi: Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well
Punti positivi: Less leg room than Jet
Punti negativi: At least the emergency row should have more space
Punti positivi: The interior aesthetics are good and the cabin crew are well trained to look after the needs of the pasengers.
Punti positivi: The best airlines
Punti positivi: Leg space is good. Food is good. Cabin crew is top notch.
Punti negativi: Flight was delayed by 20 mins
Punti negativi: It was good value for option
With in flight catering
A surprise upgrade
Punti positivi: While waiting to board, they first informed me that I had been upgraded from Economy to Business. Then they changed their mind and said it would be Premium Economy. I still didn't mind. And then they say, what the heck, go enjoy yourself in Business. Now that is something I will appreciate for a long time. Happy Birthday Vistara!
promising new airline in the market
Punti positivi: The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome.
Punti negativi: Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve.
Vistara is awesome
Punti positivi: Clean aircraft, top notch service, tasty food and on time departure/arrival. Would definitely fly them again
Punti negativi: Nothing
I love vistara
Punti positivi: Clean aircraft, excellent food and friendly service. Departure on time and comfortable seats. Five stars!
Punti positivi: Il personale del Vistara Ground non è molto disponibile
Punti negativi: Il personale di Vistara Ground non è molto disponibile a risolvere il problema del mio bagaglio in tre giorni
Punti positivi: molto accogliente e reattivo
Punti negativi: evitare modifiche del gate dell'ultimo minuto
Punti positivi: Premium Economy era confortevole e separata dalla cabina principale. I sedili della paratia avevano molto spazio. L'equipaggio era molto cordiale e accomodante.
Punti negativi: Il volo era un po' caldo, anche con le prese d'aria piene. Lo spuntino era molto buono, ma credo che sarebbe stato più di una cena/pasto.
Punti positivi: L'equipaggio era fantastico, educato ed efficiente
Punti negativi: Servizio veramente efficiente, patrimonio Tata e compagnie aeree di Singapore jv sarà sempre sulla mia lista di viaggio da ora in poi
Punti positivi: Imbarco e equipaggio buoni. Il cibo e il tè erano gestibili. Il modo è migliore di quello della India Airlines.
Punti negativi: Posti a sedere più piccoli al mondo. Viaggio molto per lavoro e questi sono i posti più stretti e più piccoli. Tutte le compagnie aeree indiane sono super economiche e di bassa qualità - con Vistara almeno non ho ottenuto spinto intorno durante l'imbarco e la partenza. Viaggiare in aereo in India in classe economica è come viaggiare in un autobus levriero. Se siete dagli Stati Uniti e dai 30 anni in su evitate la classe economica.
Punti negativi: Il servizio alimentare ha bisogno di un ripensamento. Voli in entrambe le direzioni, non ho potuto ottenere una bevanda con il mio cibo. In entrambi i voli, da e per, la padrona di casa non poteva servirmi un tè/caffè con il mio dessert
Punti positivi: Il cibo e l'equipaggio a bordo sono buoni
Punti negativi: Il check-in a Jodhpur da parte di Vistara è stato un disastro. Mancanza di un sistema di coda adeguato per lo scanner e al banco.