servizio ok. viaggio ok. unico problema volo Roma New York con aereo vecchio e con mal funzionamento di sedili e tavolini pieghevoli alcuni chiusi con tape
In azienda siamo passati dal preferire Lufthansa all'optare per KLM su questa tratta. Il personale è più gentile ed efficiente. Il trattamemto in cabina è piu curato viene comunque garantito un oiccolo sanvich e qualcosa da bere.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
L'atterraggio è stato un po' brusco
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Very nice airplane and pleasant crew"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Flight and the crew!"
Punti negativi: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Punti positivi: "Friendly crew"
Punti negativi: "Can’t think of anything"
Punti positivi: "Seat was comfy and spacious for economy class"
Punti negativi: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Punti positivi: "The friendliness of the crew"
Punti negativi: "Troppo ritardo"
Punti positivi: "Service is awesome. Food is great."
Punti negativi: "People with short connection are affected by the 15 to 25 minutes delay."
Punti positivi: "Good for both."
Punti negativi: "Bigger seats."
Punti negativi: "The plane was very hot"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Punti negativi: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Punti positivi: "Seating is tight. The crew was great !"
Punti negativi: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Punti positivi: "Good"
Punti negativi: "Nothing"
Punti positivi: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Punti negativi: "There were several flight delays and gates were changes a few times."
Punti negativi: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Punti positivi: "Flight crew very nice"
Punti negativi: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Punti negativi: "Our lougage did not arrive"
Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Punti positivi: "Comfortable and well laid out seat area"
Punti negativi: "Food was a little substandard for business class"
Punti positivi: "Good flight, arriving well on time."
Punti positivi: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Punti negativi: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Punti negativi: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Punti negativi: "Customer service"
Punti positivi: "Nice to have a wrap for the snack."
Punti negativi: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "The crew were hardworking, responsive, conscientious and friendly"
Punti negativi: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti positivi: "Good flights. Good prices."
Punti negativi: "Tiny old cramped plane."
Punti positivi: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Punti negativi: "Flight was delayed due to weather in Amsterdam area"
Punti positivi: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Punti negativi: "Nothing to be honest . All positive."
Punti positivi: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Punti negativi: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Great food"
Punti negativi: "Sears we're toooo small"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Punti negativi: "Nothing."
Punti positivi: "Nothing"
Punti negativi: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Punti negativi: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Punti positivi: "On time."
Punti negativi: "No negative"
Punti positivi: "Jet airways flight till mumbai"
Punti negativi: "Poor legspace in Klm flight till Amsterdam"
Punti positivi: "Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry"
Punti negativi: "Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now"
Punti positivi: "Seats are way more comfortable than other flight companies"
Punti negativi: "Crew could have been more patient"
Punti positivi: "Sleeping."
Punti negativi: "1 hour delay Duden to luggages!"
Punti positivi: "The crew was outstanding!"
Punti negativi: "Slightly more comfortable seats would have been helpful."
Punti negativi: "30 min late, exaggerated extra charge for a small suitcase, food was a dry sandwich."
Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"
Punti positivi: "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Punti negativi: "Train the staff to be nice and pleasant"
Punti positivi: "Personale cordiale e disponibile."
Punti positivi: "Good crew. No crying or screaming children is always good. Dinner was decent & nice that it comes with a glass of wine if you wish."
Punti negativi: "Packed in a sardine can for 9 hours is not fun. Being bussed out to a remote location for a wide bodied plane is crazy. At least at ORD we had a gate."
Punti positivi: "The crew was great."
Punti negativi: "My baggage did not get delivered to the final destination, that could have been handled better."
Punti positivi: "Thé crew was nice and helpful."
Punti negativi: "I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers."
Punti positivi: "Crew was superb!! Very attentive and extremely willing to help people when called upon."
Punti negativi: "Aircraft entertainment screens were not working at all at a lot of seats. Airbus 330-300 was dated and the cabin amenities were in disrepair. But overall the flight satisfied everything that was needed!"
Punti positivi: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Punti negativi: "Flight was delayed which was out of their control"
Punti negativi: "Been on schedule"
Punti positivi: "Not much"
Punti negativi: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"
Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"
Punti positivi: "On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service."
Punti negativi: "All was perfect! Thank you."
Punti negativi: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"
Punti positivi: "Food was alright"
Punti negativi: "No entertainment, no charging port beyond row 15."
Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."
Punti positivi: "Refuel was quick and we were back on air in less than 30 min... Wich was great.."
Punti negativi: "Flight was canceled which was out of their control. Unfortunately, what wasn’t out of their control was the amount of people handling the rebooking. One person was handling alternate flights. I was the 6th person in line (which was the time equivalent of an hour and half wait. I missed all possible reroutes due to flights closing. The customer service of tap airlines is severely lacking"
Punti negativi: "The 2 hour delay!"
Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."
Punti negativi: "Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service."
Punti negativi: "We left 45 minutes late for a 3 am flight. In the middle of the night the priority is sleeping but we were awakened for food service at 5 am. Worst breakfast I’ve ever had too."
Punti negativi: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."
Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"
Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."
Punti positivi: "It was fine, on time. I didn't have a checked bag or I would have waited in line at check-in for at least 30-45 minutes. Online check-in was relatively easy and digital boarding pass was convenient."
Punti negativi: "Seats are small, if you need to check a bag it will take forever. The underseat area is much.smaller than other airlines. The flight was very delayed because of some discrepancy regarding the number of passengers. Nothing seemed to be wrong but it took forever!"
Punti negativi: "I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed."
Punti negativi: "The space/seat size was very limited"
Punti positivi: "Average"
Punti negativi: "Theo lost my luggage the plane was full of dust"
Punti positivi: "Service, the way the pilot communicated our delay and the food and beverage"
Punti positivi: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Punti negativi: "Plane was a little warm. Would have liked more information in English."
Punti negativi: "The Lisbon airport is very difficult to navigate; signage is poor, and there are not enough staff on the ground. The waiting lines for TAP check-in are outrageous. TAP policy states they allow choosing a seat starting 36 hours of departure, but the poorly designed website let me book seats, and then asked me to pay; at the airport they also told me I had to pay on check-in to choose a seat. Worst of all, at the gate, the waiting area forces all passengers to wait while standing in a big herd - an hour - while police spot check random passenger carry-ons and perform body checks."
Punti positivi: "nothing"
Punti negativi: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Punti negativi: "Be aware at check-in. It seems TAP never keeps the promise on the seats you reserved/paid for. The seats reserved appear in your e-ticket and in their app after purchase. But at check-in you find you were moved to the back and to the middle. All good seats gone. Has happened frequently with us!"
Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"
Punti positivi: "Sicurezza volo, disponibilità assistenza."
Punti positivi: "The crew was very nice I have to give them credit for that and the entertainment was pretty good with recent movies"
Punti negativi: "The food was really bad very unappetizing. The thing that was really bad is a day sprayed pesticides there out the plane before we took off and I feel like I have a cold now because of it my throat is really sore it's just a really weird thing to do to have the whole crew walking up and down with aerosol can spraying pesticides all over the guests."
Punti positivi: "They were in such a bad mood!"
Punti negativi: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Punti positivi: "Efficient friendly generous service To a little used, user friendly airport (Free alcohol, i.e., wines; no spirits) I ordered a Muslim meal: delicious"
Punti negativi: "We had trouble with the A/C leaving; until we were airborne, it was hot. I suspect that this is an unusual problem. In general, I find small international carriers better than the large ones; my favorite so far in Air Austria"
Punti positivi: "Very good leg room. Easy pleasant flight."
Punti positivi: "Waited in an hour + 1/2 to check a bag, then waited an hour to board the plane. None of the employees told us what the delay was they just let us stand in line."
Un ora schiacciati dentro l’aereo ad aspettare è da criminali
Personale poco gentile. Aereo in ritardo. Cabina sporchissima e scomoda.
Iberia chiudi. Banda di pirati
I biglietti. Di andata neanche visto l’ombra. Ho viaggiato con la royal. I l biglietto vs. Neanche l’ombra. COD errato e voi latitanti. I soldi presi. E li siete tenuti. Andrea Fuin. Ringraziate. Mai più con voi con trollate lista cecking o passeggeri. Io non c’ero né andate né ritorno. Qualcuno. Si è pappato gli euri. A presto. Royal ok.
Cibo indegno, il personale non esiste. Durante le ore di volo nessuno si fa vedere, se hai fame non c’è nulla, se hai sete ti devi accontentare di acqua e basta. Nei bagni a metà viaggio manca carta igienica e per mani
La gestione dei bagagli in cabina è vergognosa: 10 cappelliere lasciate vuote, per 4 file business class. Una compagnia mediocre
il cibo è indecente, durante la notte se desideri qualcosa a parte un pacchetto di cracker e acqua non c’è nulla, inoltre non ricevi nemmeno una salvietta per pulire le mani, penso che con Latam sia stato il volo peggiore di tutti i voli fatti nella mia vita i quali sono stati davvero tantissimi
volo in ritardo, ormai perdevo il volo successivo, nessuna attenzione da parte del personale, completamente anonimo
Pessima attitudine del personale di bordo in generale, apparentemente nervoso e disinteressato all'attenzione al passeggero
En vez de vasos de agua una botellita pequeña no estaría mal para las personas que tenemos problemas con la presión
edreams are scam 😡😡i pay to have flexible fly but they ask mec1100 e to change date of my fly is a simple orrible scam 💩😡😡
Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente
Punti positivi: "Food was very good and crew was very friendly"
Punti negativi: "Seats were very small... very uncomfortable travel 10hs in a tight seat!"
Punti negativi: "Not loosing my bags"
Punti negativi: "They lost my bag and I still haven't heard from them"
Punti positivi: "Nothing"
Punti negativi: "Food and personnel attitude."
Punti positivi: "Nothing"
Punti negativi: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"
Punti negativi: "Politeness of the crew"
Punti positivi: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
Punti negativi: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
Punti positivi: "It was cheap"
Punti negativi: "Flight was late, boarding and unloading was slow so I missed my connection to LA."
Punti negativi: "More space and reclining seats please!"
Punti positivi: "crew was ok, at one point I felt like they were just tired, after all it was a 12 hour flight from Madrid to L.A."
Punti negativi: "make sure that the crew is well rested and ready for a long flight."
Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."
Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"
Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"
Punti positivi: "On time and pleasant service ."
Punti negativi: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Punti negativi: "very rude gate crew. impatient and not helpful. they need a new job if they are so miserable."
Punti negativi: "Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there."
Punti positivi: "MeL and wine"
Punti negativi: "3+3 seating in biz class"
Punti positivi: "The movie/tv selection was extensive"
Punti negativi: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."
Punti negativi: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Punti positivi: "On time"
Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"
Punti positivi: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Punti negativi: "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"
Punti positivi: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Punti negativi: "Sits are too tight. Honestly impossible to be comfortable"
Punti positivi: "I liked my flight to Mallorca with BA"
Punti negativi: "I didn’t like trip from Mallorca to SFO via Iberia."
Punti positivi: "Entertainment programs were the only positive"
Punti negativi: "uncomfortable and cramp seats very low quality food Alcohol had to be purchased! Are you serious? This is an international flight!!!"
Punti positivi: "The flight again was quick and easy."
Punti negativi: "However, I couldn’t get soda water (not available) or a cup of coffee in between the meals. Again, I was glad I bought water before getting in the plane."
Punti positivi: "The flight is barley an hour so nothing was served. I was glad I had water on me. Other wise it was a easy flight"
Punti negativi: "It was hard to hear the woman when we were boarding."
Punti negativi: "Un po’ tutto"
Punti negativi: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."
Punti positivi: "Time and flight was ok"
Punti negativi: "The size of the seats"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
The flight was on time at least..
Asientos y tener espacio para maleta de mano y no tener que facturar
Punti positivi: "You can always expect reliable and in time service with Avianca."
Punti negativi: "Outdated aircraft, limited space."
Punti negativi: "Seats cramped and uncomfortable"
Punti positivi: "Booked 1 month in advance... was treated unfairly"
Punti negativi: "I booked one month in asvance and was told that I would be a standby flyer.. even after explaining that I had an international connection flight in madrid. I did not appreciate the added stress this news gave me."
Punti positivi: "The crew was cackling and having fun in the back loudly, meanwhile there was no communication with us as to why we were late or when we would be arriving. When I called one of them over she had no answers and when I told her about our connecting flight she giggled and said I probably wouldn’t make it. We missed our connecting flight and we’re rerouted 4 hours later. We’ve missed our boat to Venice and all we received was an 8 euro lunch voucher."
Punti negativi: "It would have been great to have left on time, arrived on time and caught our flight. I also would have been better if we hadn’t been laughed at and actually aided us to catch our flight."
Punti negativi: "Fly on time, put babies together in one location. Have better food"
Punti negativi: "Shorter lay overs between flights Direct flights from Palma to San senastian"
Punti positivi: "Nothing"
Punti negativi: "The flight was delayed and no announcement was made. The customers should be made aware. I paid extra for a premium seat which was too small for my husband’s knees to fit. He had to sit the whole flight with his knees turned sideways Into the aisle."
Punti positivi: "Well, I liked that I had the aisle seat."
Punti negativi: "It couldve not been 44 minutes late in take off. It was stressful because I reserved a shuttle that would've left me had I been an hour late. And there was no explanation; just copious waste of my time"
Punti positivi: "I was glad that the staff was able to communicate in English. It helps when you're in a foreign country."
Punti negativi: "They lost my all my luggage in transit in Madrid, still trying to get it back!"
Punti positivi: "Entertainment selections were great"
Punti negativi: "Seats were uncomfortable, and they were playing music that was really bad"
Punti negativi: "Spazio a bordo ridottissimo. Ho dovuto viaggiare con le gambe piegate"
Punti positivi: "Iberia is an excellent company to travel."
Punti positivi: "more confort than other companies"
Punti negativi: "be on the plane the connexion was bad and I lost my fly"
Punti negativi: "Delayed ! Lost connection ! Terrible experience"
Punti positivi: "Intrattenimento on board gratis"
Punti negativi: "Spazio per le gambe inesistente. Bagaglio in stiva arrivato danneggiato."
Punti positivi: "boarding was efficient. crew was polite and helpful."
Punti negativi: "seats were very close together, not much leg room."
Punti positivi: "Perfect"
Punti negativi: "The airport in Paris"
Punti positivi: "The flight wasn't crowded and was ontime."
Punti negativi: "leg room was very narrow."
Punti positivi: "The crew was great. We traveled with a two year old and they were very helpful."
Punti negativi: "It was a tight fit."
Punti negativi: "The flight was delayed 30 minutes, for no apparent reason; and therefore the connecting time at Madrid for me to get my flight to Chicago, which would have been 60 minutes if the flight was on time, was cut down to 30 minutes. And the terminal where the connection was was 25 minutes away -- and this doesn't include time for immigration at Madrid. I had to run all the way, break the queue, and made it though they had shut the gate and had to re-open it. The connections are poorly timed."
Punti negativi: "they book flight connections too close in madrid, resulting in big hassles, especially if passport control is also involved"
Punti positivi: "Staff is amazing!"
Punti negativi: "Seats are very small."
Punti positivi: "The staff was amazing!"
Punti negativi: "The seats are very small."
Punti positivi: "Nothing, your flight selection does not flag incorrect airports."
Punti negativi: "When you book through an airline it will flag a different airport from the one you arrive at. We arrived at TFS and the return flight was through TFN. When I called customer service Iberia Airlines rejected any refund and I ended up spending three extra hotels nights and Flights on Air Europa. My total out of losses were nearly $1,500 USD"
Punti negativi: "Missed the flight and had to spend a few hours rebooking."
Punti positivi: "It was good flight going and returning on time no complaints"
Punti negativi: "The disorganization before the flight st the ticket counter"
Punti positivi: "Good flight, it took less than expected."
Punti negativi: "Cheap food, especially the breakfast."
Punti positivi: "More room than the flight from Miami to Madrid"
Punti negativi: "Finding the gate took a while. No drinks were given."
Punti positivi: "Comfortable seats and easy to travel from SDC to CDG. The crew was very friendly and helpful at the gate and on the aircraft."
Punti negativi: "Nothing. Great crew and easy flight. Connection in Madrid left plenty of time."
Punti negativi: "Never got this flight, got connection via Amsterdam to Berlin, but just because I organised it. No help from Iberia!"
Punti positivi: "I got bumped to first in line after they wanted people with only small bags or backpacks to board first."
Punti negativi: "Not really a complaint about Iberia Express as an airline but I hate getting to Berlin Tegel. I took the bus, and it is so hard to stand up with all your luggage on those buses. It's that or a 20 euro taxi ride. At least Madrid airport has a railway line to get into the city."
Punti positivi: "La cultura y el trato dado por los Españoles. El aeropuerto es muy bonito y todo está señalizado. Los restaurantes todos una belleza y unos sabores inigualables."
Punti positivi: "I got where I needed to go. The flight arrives on time despite taking off late."
Punti negativi: "There is no legroom. At 5'11, my knees were firmly dug into the back of the seat innfront of me. Flight attendant only offered coffee etc to half of the plane (?!?)."
Punti positivi: "Fast boarding."
Punti negativi: "Seats were not very comfortable"
Punti positivi: "Comfortable seats"
Punti positivi: "It's a medium distance flight. A couple hours. I thought the seats were extra small. I'm 212 lbs and fit pretty well but you;d have to be real Pete it's to find good real estate in those seat."
Punti negativi: "Boarding was rushed and seats were uncomfortable."
Punti positivi: "Auto rebooked for delayed flight and missed connection."
Punti negativi: "Seats not rebooked together, and it would have been possible. Broken seats all around us. Annoying flight attendants. Won't mention the screaming kids, but while the flight attendants were nagging passengers for everything, they didn't say a word to the inattentive parents of the screamers. Air conditioning didnt work well. Crazy small seats, no padding in seats. It was a tough flight."
Punti positivi: "perfectly and comfortable!"
Punti positivi: "I like that express passes were given as we left the first plane. It made getting through the line easier."
Punti negativi: "There were no weather issues and we left late from JFK. Most people on the flight had a connecting flight. The majority of the people missed the second flight though the plane had not departed. Everyone had to be rebooked on a later flight."
Punti positivi: "In general, I have always had great flights when using Iberia; the MAD >NAP flight segments included."
Punti negativi: "Iberia Express uses smaller, Airbus320s and certainly packs passengers in! I'm 6'5"/191cm, and the flight between MAD to NAP almost 3 hours. That's a long time to sit with knees wedged into the unpadded seat in front of you. Window seats have even less room than aisle seats. It also makes things worse when passenger in front wants to fully recline their seat, passenger next to you wants to sprawl out - very claustrophobic! Also, there are no freebies on this flight charging for even a cup of coffee or glass of water!"
Punti positivi: "Boarding process was cool no drama! Plane was super clean. Seats are narrow but not uncomfortable. (Not for a long flight which IBExpress does not do anyway) In flight crew awesome: impeccably dressed and kind. Good selections for purchase. Take off and landing perfect."
Punti negativi: "Nada. Kool Kat Here!"
Punti positivi: "not budget airline"
Punti negativi: "sadin cabin..."
Punti positivi: "Respectful flight attendants, flight was on time. It was perfect."
Punti negativi: "Nothing."
Punti positivi: "Due to delay issue, I was given VIP access to some lounge which was nice. Free beer."
Punti negativi: "Iberia plane was delayed by two hours coming to Chicago, which caused my first flight to be delayed two hours. This led to me missing my connecting flight at 8:45am from Madrid to Sevilla. I arrived in Sevilla at roughly 10am, well past my time for the second flight. Instead i will arrive at 7:30pm, essentially wiping out 1 of my 8 vacation days from work. Everyone was very kind albeit sometimes unclear with instructions"
Punti positivi: "The seats and service"
Punti negativi: "Nothing"
Il nostro volo è stato cancellato quando già eravamo saliti a bordo. Non c’era alcuna assistenza disponibile in aeroporto che ci dicesse cosa fare o dove recuperare i bagagli. Dopo 3 ore è arrivato il personale dell’aeroporto per dare informazioni esclusivamente per il pernottamento in attesa di altri voli. Ci hanno detto di acquistare altri voli con EASYJET, ma il primo volo disponibile era dopo 5 giorni. Non hanno riprogrammato nessun volo. Come giustificazione ci hanno detto che la compagnia ha avuto un attacco hacker che interessava tutta l’Europa, ma mentre attendavamo spiegazioni in aeroporto abbiamo visto altri voli EASYJET partire. Assistenza, spiegazioni e giustificazioni vergognose
Non mi piace che non sia regolata la discesa dal velivolo. Fila per fila.sarebbe l'ideale, invece tutti ammassati
Mi è piaciuta molto, l’attenzione veramente dettagliata…dal saluto 🖖 iniziale,alla cortesia nel rispondere ad ogni necessità. Controlli supervisionari e gentilezza strabiliante
Punti positivi: "Price. Efficiency"
Punti negativi: "I got an email that the flight was canceled then another that it was on time. This caused confusion and distress"
Punti negativi: "Puntualità"
Punti negativi: "Flight not on Time Super hot temperature on board (almost unhealthy)"
Punti positivi: "the length of the flight and check in was fast with the machine"
Punti negativi: "the boarding was chaotic, the airport and airline staff were confused and disorganized, the flight was delayed, we had to walk on the tarmac which was completely open to the street (I could have just walked straight to the plane without going through the airport at all basically), the leg room inside the plane is so tight that my knees were almost touching the back of the seat in front of me and I am only 5 feet tall, a bottle of water was 6 British pounds which is a ridiculous price, the landing was less than stellar"
Punti positivi: "Confort classico EasyJet confermato"
Punti negativi: "Prenotato e pagato il posto 6 dopo lo speedy boarding ho trovato posto nella cappelliera 20 con uscita solo anteriore. Veramente un pessimo servizio"
Punti negativi: "Easy Jet is not available to check in on a Kiosk in Venice and you have to go to another floor to find it. Once there the staff were less then helpful and all passengers seemed confused from a total lack of communication. Will not take Easy Jet again if other options are available."
Punti negativi: "Ritardo"
Punti positivi: "The online tutorials are very helpful. Once the counters were open it was very easy to check our luggage and the option for holding the cabin bag is a plus."
Punti negativi: "There was no announcement when to start boarding the plane. We paid extra for more leg room and I’m glad we did. The space between rows is minimal."
Punti negativi: "1.5 hr delay!!"
Punti positivi: "4 hour delay."
Punti negativi: "On time. At least vouchers."
Punti negativi: "There was an altercation between two passengers on the flight that escalated to four people being involved. The crew did little to nothing to resolve the situation. As a result, screaming persisted for multiple minutes until the passengers stopped themselves."
Punti negativi: "Sedili scomodi"
Punti positivi: "niente"
Punti negativi: "sempre fanno ritardo e questa volta addirittura 4 ore!!!! Mai piu' comprero' un biglietto EasyJet"
Punti positivi: "Cordiale il personale. Pessimo il comfort aereo"
Punti positivi: "My flight got cancelled. The crew was extremely rude at the airport. Ended up taking another flight to Luton airport instead of Gatwick. Once landed the luggage pick-up took almost an hour. Then, I had to to take a bus and two trains to get to a hotel in Gatwick. The whole experience was horrible."
Punti negativi: "Everything"
Punti negativi: "We were waiting in the bus for a very long time"
Punti positivi: "My trip with Easy Jet was very good and the flight crew did very well."
Punti negativi: "I missed the flight from Vancouver to London and had to purchase a ticket from Air Canada in order to carry on with my trip. The rest of the flight went well."
Punti positivi: "Rispetto e cordialità"
Punti negativi: "Poche cose"
Punti negativi: "Imbarco e sbarco sotto la pioggia. Ritardo in partenza e all'arrivo."
Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."
Punti negativi: "Easy jet, sempre una garanzia di ottimo servizio"
Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"
Punti positivi: "Sempre perfetto"
Punti positivi: "Staff friendly and helpful"
Punti negativi: "No entertainment. Very cramped seats."
Punti negativi: "I tried to explain to the Kiwi associates 10 hours before departure that San Marco in Venice was flooded and that there was no way to get out of the hotel and to the airport. I tried to change my flight and was told that nothing could be done but that I would get a call in 2 -4 hours with a solution but did not. I missed the flight and fear that I will miss my connection. Stuck."
Punti negativi: "Ritardo pari al viaggio"
Punti positivi: "Great staff, easy luggage boarding"
Punti negativi: "No free water on board. The mess getting to the plane and no one hour boarding info. Just board now."
Punti negativi: "5 ore di ritardo"
Punti positivi: "Good fly"
Punti negativi: "Ritardo di un ora"
Punti negativi: "La cortesia è puntualita"
Punti positivi: "Come sempre niente da dire sul personale e sul volo"
Punti negativi: "Ho appreso del ritardo di quasi un’ ora solo scaricando la app....."
Punti positivi: "Non ci hanno fatto la fastidiosa richiesta di imbarcare in stiva il bagaglio a mano, tipica di un concorrente irlandese. Personale estremamente gentile. Atterraggio morbido."
Punti negativi: "Niente"
Punti negativi: "Oltre 5 ore in aereo per un volo da 2h20m è davvero incredibile"
Punti negativi: "Siamo partiti con 40 minuti di ritardo"
Punti positivi: "Purtroppo nulla."
Punti negativi: "L’attesa all’imbarco, l’eccessiva per non dire esagerata erogazione dell’aria condizionata sia al gate che all’interno dell’aereo, la freddezza del personale di bordo ed il ritardo del volo di quasi mezz’ora."
Punti negativi: "In ritardo di 1 ora"
Punti negativi: "Our carry on bag was deemed oversized (standard US size carry-on), and we were charged 47 euros to check the bag. It also took over 40 minutes for the bags from our flight to load onto the baggage carousel. There was NO communication about the bag size/charges,etc. until we arrived at the counter to check in for our flight. They have an agent who monitors bags- you will not sneak by."
Punti negativi: "flight delayed"
Punti positivi: "Personale di volo veramente disponibile"
Punti negativi: "Ritardo di quasi due ore"
Punti positivi: "No information was available and no one was available to help."
Punti negativi: "I will never use easyJet again"
Punti positivi: "The staff & crew were friendly"
Punti negativi: "I didn’t like that you had to pay for snacks & water. Passengers were skipping ahead in line in front of those waiting to board"
Punti positivi: "solo il volo aereo e l'arrivo a malpensa"
Punti negativi: "il ceck in dell'aereoporto a Catania, personale impreparato e soprattutto scortese. dovevano essere aperti 6 banchi per il ceck in in realtà solo 2 erano aperti. Ho rischiato di perdere il volo aereo pur recandomi a fare il ceck in ben 2 ore prima del volo aereo."
Punti positivi: "Il personale è stato amichevole e professionale"
Punti negativi: "2 ore e mezza di ritardo per un volo di 1 ora. Ritardo annunciato ogni 20 minuti. Vergognosi"
Punti positivi: "A parte l'andata, con dei passeggeri che dovevano andare per forza a catania , e che hanno rilevato il posto di due passeggeri che si sono offerti di scendere ,(previo compenso).Questa situazione ha fatto partire l'aereo in ritardo, ma per il volo di per se e' stato perfetto. Cosi' anche quello di oggi, e' partito in orario ed e' atterrato 5 minuti prima. Il volo comunque e' stato rilassante.Bravo ai piloti...."
Punti negativi: "tutto ok"
Punti negativi: "Cramped bus to plane otherwise great"
Punti positivi: "Started boarding in plenty of time. Bus to plane. On time. Easy. Friendly. Check in at Marco Polo a bit confusing with self service but once we figured it out it was good. Didn’t try food and no entertainment on a one hour flight-not needed."
Punti negativi: "Nothing."