It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Punti positivi: "Poor"
Punti negativi: "Poor"
Punti positivi: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Punti positivi: "n/a"
Punti negativi: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Punti positivi: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Punti negativi: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Punti positivi: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Punti negativi: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Punti positivi: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Punti negativi: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Punti negativi: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Punti positivi: "Amazing crew and on time flight"
Punti negativi: "None"
Punti positivi: "I like the comfortable seats"
Punti negativi: "Service lag a little"
Punti positivi: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Punti negativi: "See previous"
Punti positivi: "Incredible staff. Super polite"
Punti negativi: "Really hard to get boarding passes online"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Crew was wonderful and welcoming!"
Punti positivi: "Entire trip was easy and comfortable."
Punti positivi: "Perfetto."
Punti negativi: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Punti positivi: "The new movies selection, food was very good, staff more friendly than previous flights"
Punti negativi: "Boarding always a problem on MEA we have to wait too long in the queue"
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti positivi: "The crew was efficient and friendly. The plane took off on time and landed on time."
Punti negativi: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Punti positivi: "Air France personnel is always really helpful"
Punti negativi: "Food and comfort in short haul are not the best - but the flight is short..."
Punti positivi: "Fantastic Crew!"
Punti negativi: "Seats are comfortable but tight."
Punti positivi: "Air France has the best crews! They really go the extra mile."
Punti negativi: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "The crew was helpful and accommodating"
Punti negativi: "The flight was delayed, missed connection, and lost baggage. Subpar."
Punti positivi: "Crew was very nice. Food was good and tasty."
Punti negativi: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Punti negativi: "wine selection divider between seats"
Punti negativi: "They lost my luggage :("
Punti negativi: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "The crew and flight was faultless"
Punti negativi: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Punti positivi: "The friendliness and courtesy of the staff."
Punti negativi: "One piece of my luggage was left behind in Paris."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Punti negativi: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Punti positivi: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Punti negativi: "See above and the food was disgusting"
Punti positivi: "The crew, the service, the food and beverages"
Punti negativi: "The 3 hours delay"
Punti positivi: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Punti negativi: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
Punti positivi: "It was Amazing staff helpfull and fresh.. love it"
Punti negativi: "Flight of almost 3 hours was not entreteiment at all just magazines."
Punti positivi: "Aeromobile comodo e personale davvero professionale"
Punti positivi: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Punti negativi: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Punti positivi: "Efficient on and off Staff polite and helpful"
edreams are scam 😡😡i pay to have flexible fly but they ask mec1100 e to change date of my fly is a simple orrible scam 💩😡😡
The flight attendants on Ibera are super nice!
Large crowd at the check in and bag drop with slow inefficient staff. Unwilling to help with checking my luggage through to my final destination although it was no problem on the outbound flight (with a different airline also two separate tickets)
There is less room for legs each year. is smaller and smaller in economy. No reclining seat. They don't even move at all. Very uncomfortable.
never made this flight, Iberia abandoned us.
Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente
Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA
Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"
Punti positivi: "uncomfortable seats, narrow space"
Punti negativi: "If the plane had some wifi, better food,"
Punti negativi: "This flight was cancelled"
Punti positivi: "Nothing at all"
Punti negativi: "Seating, more space, luggage delivery"
Punti positivi: "Everything was perfect"
Punti negativi: "They take you headphones half an hour before landing"
Punti positivi: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
Punti negativi: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"
Punti positivi: "crew and flight excellent"
Punti negativi: "too close the seats"
Punti negativi: "Toilets were extremely dirty. Impossible to use"
Punti negativi: "The crew"
Punti negativi: "Toilets were REALLY dirty"
Punti negativi: "Missed connection and this delayed by 20 hours to final destination."
Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."
Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"
Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"
Punti positivi: "On time and pleasant service ."
Punti negativi: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Punti negativi: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Punti positivi: "MeL and wine"
Punti negativi: "3+3 seating in biz class"
Punti positivi: "N/A"
Punti negativi: "N/A"
Punti positivi: "Once I understood how it worked it was a breeze"
Punti negativi: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
Punti positivi: "Boarding, on time"
Punti negativi: "Not much room in seats. Especially if sest in front gets reclined."
Punti positivi: "The Iberia crew person named Ms. TENORIO was excellent. As an American with disabilities, I felt safe, protected and assisted throughout the flight with my various requests and needs. The rest of the crew was also .efficient and pleasant. Finnair&Iberia are tops."
Punti negativi: "Logan Airport in Boston, Terminal E was so upsetting. There was NOBODY to help me. I arrived early because I am disabled. There should be somebody there at all times. Very distressing-=- me in a wheel chaiir with 2 suitcases and ZERO assistance. I felt helpless and sad."
Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"
Punti positivi: "Left on time, arrived 40 min early."
Punti negativi: "The food was the worst on an international flight (out of more than 30)"
Punti positivi: "Overhead storage was generous. Being able to check flight progress while in the air."
Punti negativi: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."
Punti negativi: "Un po’ tutto"
Punti positivi: "The flight was a smooth one."
Punti negativi: "One flight attendant was quite rude."
Punti negativi: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti positivi: "On time, Very professional crew."
Punti negativi: "Could not do online check-in."
Punti negativi: "space between seats, too tight for my legs"
Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"
Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"
Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"
Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."
Punti negativi: "Small plane. Poor landing."
Punti positivi: "The price of the ticket. The meals much better than other airlines."
Punti negativi: "Not being able to adjust my air conditioning"
Siamo partiti con 1 ora di ritardo
Arrived almost 1 hour late to panama city
Punti positivi: "crew was nice"
Punti negativi: "they lie to you, they tell you that your luggage is included and then it's not and it cost you $300 more. only one meal in 9 hour flight. Find another company and another searcher"
Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"
Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"
Punti positivi: "Air Europa sucks. Avoid if you can. Not worth the savings."
Punti positivi: "Excellent on time, quick turnaround with Canary Air"
Punti negativi: "Air Europa...everything"
Punti negativi: "I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again."
Punti positivi: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
Punti negativi: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
Punti negativi: "I missed the flight so I don’t have any feedback."
Punti positivi: "Crew was quite polite and sympatic"
Punti negativi: "The aircrafts is very old and small for all the passengers they put inside, and the food is really bad in quality and taste."
Punti positivi: "Everything as expected!"
Punti negativi: "Had to pay for food. not a single chip :("
Punti negativi: "La puntualità"
Punti positivi: "Crew was great, the rest was average"
Punti negativi: "My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover."
Punti negativi: "the flight was 40 minutes late and then it took more than an hour to get to the gate and get our luggage. I lost a flight that I was connecting. I was told that I had ample time (2 and a half hours) Did not receive any help to connect on time."
Punti positivi: "The check in process was fast and the airport security was courteous. The seats were comfortable and the plane was pretty empty."
Punti negativi: "One of the flight attendants, instead of waking us up gently to reposition our seats to the upright position to land decided to wake both my husband and I by abruptly reaching between us to get to the arm rest and do it herself. This was extremely rude and unprofessional."
Punti negativi: "Baggage policy misleading."
Punti positivi: "I was able to back to home"
Punti negativi: "The plane doesn't have a entertainement system for each one, instead it was a tiny screen on teh top of some seats. Food is average"
Punti positivi: "Hello Dear, I am writing this message while God only knows how deeply hurt and feels descriminated I am.. Please listen carefully to my below story that happened while my flight from Milan - Madrid ___ Madrid - Miami. I traveled on October, 16th from Miami - Madrid and while checking in to this flight, the gentleman on Air Europa check in desk , required me to pay for my luggage and my iternary already stated that my ticket allowes me to have one bag in cargo and one carry on baggage on board. After I met with the station supervisor and showing the receipt, she understood my rights and proceeded professionally checking me in and I made my flight perfectly all the way to Malpensa, Milan.. On October, 23rd, I was about to make my flight back from Malpensa, Milan - Barajas, Madrid to connect from Madrid to Miami as scheduled.. I proceeded in Malpensa ,Milan Airport to check in area number 5 on terminal 2, where Air Europa flight# UX 1066 is stationed to check in the PAX on this flight. Politely I asked the lady if it's possible to be seated by any emergency exits as I am ex - commerical 1st officer for almost 8 years and I will be able to assist in case of emergency, as I am familiar with evacation procedures.. she informed me that I have to pay for this service.. i totally understood and I didn't comment, while the lady reaction and the way she answered me, was really disrespectful.. Then she asked me to pay €150 for my luggage and I explained the same that happened in Miami airport.. but this time I was deeply disrespected by telling me YOU GO TO TICKETING OFFICE OR YOU WILL NOT TRAVEL...i asked the lady to speak to the supervisor.. the supervisor came after awhile and she was very kind, polite and helpful.. but she kept insisting that I have to pay for my luggage, even I showed her the flight iternirary staying that ONE LUGGAGE IS ALLOWED ON BOARD - 1ST BAG IS FREE - 2ND BAG COST $100... and I had only one bag... Then she saw the receipt and while reading it, another lady from the check in station needed the supervisor help, so she left and I found myself speaking to no one, except the lady who is in charge of my checking in process. Then I told her that it's not fair to pay for something that I already paid for. No one in life can imagine how rude, impolite and discriminating she was.. specially speaking to her colleague in Italian carrying a conversation that I can't understand at all.. but I was able only to understand one thing she mentioned many times while angry... ( La Arabo ).... Yes I am Arabic person from Egypt that love the world from east to west, South to north... and I am living in The United States Of America with a beautiful family that have friends from different cultures, religions and races... But I felt really discriminated at this point when she mentioned ( La Arabo ) many times.... Then she looked at me saying OK AIR SIR ARE YOU GOING TO PAY FOR YOUR BAG OR YOU ARE OK TO MISS YOUR FLIGHT ?"
Punti negativi: "I honestly told her (( SHUU )) because yes, I was feeling very disrespected and discriminated.. so it's fair enough to tell her (( SHUUU )) as I was looking at someone who is still discriminating people in 2017..Then I told her where to pay ? She directed me to the TICKETING office.. I went there and was really very sad.. not for paying, for how come someone can treat a customer like that... or even a human..then when the gentleman asked me for the credit card, I dropped it on his table.. Yes I know that I did it not in a nice way.. but then i apologized to the gentleman.. and you can ask him that I told him that you have nothing to do with this.. and I should apologize.. he gave me the receipt that I still have it that prove paying €150 for my luggage.. I went through security and then proceeded to my gate with a huge feeling of happiness that I will see my family in the U.S soon after a long trip.. The craziest thing even happened while I was proceeding to the boarding gate, the lady took my boarding pass and informed me that I am not allowed to board the airplane for security reasons..What???? Why??? What did I do??? No one talk to me... The lady who was checking me in earlier was turning her face and smiling.... can you imagine?????? Can you imagine the abuse????? Then I told her what did I do ??? I am not a bad person to not be allowed to board the airplane... I don't carry a gun or anything that threatening the safety on the aircraft.. and you know What?? I started to cry while I feel that I am deeply discriminated.... they told me that the captain has the rights to refuse you being on board... Again, as an EX Commercial Pilot, I know very well that for security and safety reasons for the aircraft, the PIC has the authority not to accept a passenger on board, in case that this pax is threatening the airplane verbally, visually, mentally and physically by showing any extreme illness symptoms that would put the life of passengers on board in danger.... DO I AM ONE OF ALL THIS?????? I am someone who is never being in a police department for any criminal purposes and never threatened any human being life... so why I am not allowed to board the aircraft and go back home to see my family and go to my work that I gain my salary from, to pay my taxes to the country that I am resident in, The United States Of America.. And if you are planning to decline my boarding process, why would you let me pay €150 for the luggage???? Isn't it really unfair???? We all work hard to afford our living... so why to do this for me whime I am leaving my family in America to travel for business to afford living for my family.... it's not fair by any meaning or language...."
Punti positivi: "I want a refund of 450 euros...i had to pay for my baggage...i paid 1.184 us dollars for my tickets...and was supposed to be free hand bag and first bag free...how was printed in the tickets you sent me.. Please i need to get my money back...air europa told it was your fault... Yoel flores Miami...305 763 6049"
Punti positivi: "The crew."
Punti negativi: "The airplane is too old."
Punti positivi: "....."
Punti negativi: "The seats were very uncomfortable for a long flight. There was also no air circulation so it was extremely hot. The fact that we had to pay for internet is ridiculous. How much more money are these airlines trying to pump out of us? I will not be flying with air europa in the future."
Punti positivi: "Cost effective, easy to access airport."
Punti negativi: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Punti positivi: "The airplane was clean, and the staff were correct and professional."
Punti negativi: "The seating is very tight. I also didn't appreciate the ongoing videos on the main screens, many of which were distracting in a negative way. Boarding was also a bit chaotic. Rather than call us to the plane by rows, we were asked to form two lines, right at the moment of boarding, and the passengers all had to scramble together and jostle our way through."
Punti positivi: "excellent"
Punti positivi: "The seats were comfortable and the flight attendants were pleasant and professional. Very impressive!"
Punti positivi: "Prompt boarding. Clean plane. Attendants worked to accommodate passengers specifically one with a young baby who wanted an extra seat."
Punti positivi: "Wide body aircraft."
Punti positivi: "Wide body plane A330"
Punti negativi: "Seats too narrow. No individual TVs, no entertainment, not even a music channel available."
Punti negativi: "Bad services, and the staff too"
Punti positivi: "Price was great, flight crew very attentive, even the food was good."
Punti negativi: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."
Punti positivi: "Everything about the flight from the moment I boarded was totally fine."
Punti negativi: "The line to get checked-in in Barcelona was extremely long and I waited nearly an hour - can't help thinking if the online check-in was more dependable, it would have been a shorter line, but I made it to my gate with time to grab some lunch so life's still not all that bad."
Punti negativi: "The employee at check in in Italy was not nice"
Punti negativi: "I am 6'5" and didn't fit in my seat since the year would provide me a en exit row seat."
Punti positivi: "Price."
Punti negativi: "Could not check-in 24 hours in advance. No free drink due to 1 hour flight; water would have been good."
Punti negativi: "There wasn't any entertainment. But this was a short flight, so was expected."
Punti positivi: "Modern airoplane"
Punti positivi: "787 is a nice, modern plane"
Punti negativi: "Crew was kind of rude. Late dinner service, on a overnight transatlantic lasting only 7.5 hrs one cannot wait More than two hours to get dinner and be able to catch some sleep. Noisy breakfast service, it did not matter if people tried to keep sleeping. The in-flight entertainment program was not tested and needed to be rebooted well into the first hour of flight. Poor preparation and not very kind crew."
Punti positivi: "The plane and technology were top notch"
Punti negativi: "Food was not worthy for a food bank."
Punti positivi: "Modern airplane and service."
Punti negativi: "Fee for Wifi and TV show options somewhat limited."
Punti positivi: "new dreamliner, staff pleasant, wine service very good, seats comfortable, electronics in good order."
Punti negativi: "no accom for business or tsa precheck in security lines, Very limited business lounge, food there was very poor, bathroom facility limited and quite old. the online situation is bad. could not get seats as the website said was within 48 hours of flight, but it was not, calling is not helpful, plus you need to speak spanish."
Punti positivi: "Overall the experience was pleasant, once we figured out that things were fine. The crew was friendly and the seats are better than United Airline."
Punti negativi: "We arrived at JFK early 4 hours before departure, and there was no sign and no one to ask questions. The check-in did not start until 2:30 before departure and there was no announcement."
Punti positivi: "Nothing."
Punti negativi: "The long delay."
Punti positivi: "Crew extra patient and always smiling, entertainment of next generation, new plane, clean and good smell over the 8 hours of the flight. I'm a big guy, 280, seat tight but not unbearable"
Punti negativi: "The flight was delayed 2 hours"
Punti positivi: "Plane made it across the ocean."
Punti negativi: "Crowd like cattle at boarding. Seats poorly designed so you can't eat without spilling down your shirt. (Coach, natch.) My (and many) entertainment stations didn't work at all. Pilot didn't say a word the whole time altho lots of turbulence. English announcements fast and incomprehensible. Food really pretty wretched. All this in comparison to other transatlantic carriers at this point is frankly poor. (I do this 4 or 5 times a year. for years.)"
Punti negativi: "I did not like having to go through security procedures twice nor in the long walks both at Gatwick, Madrid and, worst, the mess at Miami International airport mile long walk and shambles of a passport control"
Punti positivi: "the entertainment."
Punti negativi: "Seats. They tend to get very uncomfortable after the fourth hour."
Punti positivi: "timeliness and attentive staff."
Punti negativi: "Tne Air Europa departures site at Barajas is like a State Secret- almost impossible to find. The airport info is no more helpful. Once you do get to Terminal I, there are No signs directing you to their ticketing desks. You have to go askina people and praying they do not mislead you ,to finally find it literally at landsend. It would be very helpful if the airline included information as to the correct terminal and the position of the baggage and boarding pass check in in its reminder of the scheduled flight. I hesitate to travel with them again because of the airport experience, not their service once you find them."
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
Sooooooooo long. We were late and boarding was long
Punti positivi: "Price"
Punti negativi: "Leg room too small."
Punti positivi: "Crew"
Punti negativi: "Time"
Punti positivi: "Pulizia e personale"
Punti negativi: "I prezzi Dell caffè ☕"
Punti positivi: "La puntualità"
Punti negativi: "La divisione prima del imbarco in base ai nr dove ci si siede e poi ci hanno messo su lo stesso autobus"
Punti positivi: "Flight reservation was cancelled at airport - gate agents could not allow us to board. We were told reservation had been cancelled."
Punti negativi: "Refused to sell ticket from start or at least receive a cancellation ticket for the flight"
Punti positivi: "The plane was spacious and air conditioned."
Punti negativi: "We were not informed about how our luggage needed to be transferred to an entire building 15 min away."
Punti positivi: "nothing"
Punti negativi: "2:30 hours delay inside the plane and finally they change our aircraft. The crew is not friendly with us."
Punti positivi: "La sinceridad del piloto al señalar que los retrasos se debieron a los proveedores de servicios en el aeropuerto de Roma"
Punti negativi: "Deberían mejorar la provisión de servicios aeronáuticos en Roma"
Punti negativi: "This is a budget airline. It was a decent plane, the crew was very friendly. Being a budget airline, food on board has to be purchased separately. There is no entertainment on board. The seats didn’t recline. Overall it was good value for your money."
Punti positivi: "The person I was sitting next to."
Punti negativi: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Punti positivi: "It was a very efficient flight. On time"
Punti negativi: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Punti positivi: "The crew is great"
Punti negativi: "The seats doesn’t move forward nor backwards"
Punti positivi: "Sedile molto comodo x un low-cost."
Punti negativi: "Check-in online non disponibile per la tratta SPU - FCO."
Punti negativi: "boarding was slow"
Punti negativi: "Leg room. Better maintenance of plane. Timekeeping."
Punti positivi: "Nice staff on board."
Punti negativi: ""I had to call" to add my OneWold frequent flyer number. Cleanliness could be improved. Information in Catalan, as we were flying to Catalonia."
Punti negativi: "Lo spazio tra i sedili!!!!"
Punti positivi: "Efficient boarding and always on time"
Punti negativi: "More cheap flights"
Punti positivi: "Nulla, mai viaggiato cosi male! Non si tiusciva a stare seduti!!!! Sedile scomodo e non c’era spazio per le gambe!!!!!"
Punti negativi: "Allargare lo spazio per le gambe anche solo di pochi centimetri!"
Punti negativi: "Pagata la priority mi trovo nella fila 3 gruppo imbarcato per ultimo! Inaccettabile"
Punti negativi: "Far pulire bene bagni e posti a sedere pieni di carta nel pavimento, briciole ed acqua sui sedili nonché cibo anche nelle cappelliere"
Punti positivi: "Il check in rapido Il personale super educato e simpaticissimo"
Punti negativi: "La pulizia dell’aereo Non per me, ma io non avevo acquistato il prioritario però sono stato imbarcato davanti a quelli che erano prioritari quindi hanno mischiato tutti e chi ha pagato per il servizio Priority era proprio arrabbiato"
Punti positivi: "il sedile decisamemte scomodo e di dimensioni ridotte"
Punti negativi: "praticamente tutto"
Punti positivi: "DA Barcellona è andato molto bene e atterrato in anticipo"
Punti negativi: "Da milano è partito con 40 minuti di ritardo e arrivato con 30 minuti di ritardo. Inoltre il personale all'ingresso del volo era scontroso e poco professionale"
Punti negativi: "Scadente"
Punti positivi: "Niente"
Punti negativi: "Non sono state date le disposizioni di sicurezza a bordo. Non ho ricevuto nulla di ciò che ho chiesto agli assistenti di volo durante il loro passaggio. Il volo ha tardato di un'ora. L'atterraggio è stato il più spaventoso in oltre 20 viaggi compiuti ad oggi. Da dimenticare."
Punti negativi: "Da anni lo sciopero ha un'importanza sociale; si sciopera per creare disagio e quello che hanno indetto i piloti Vueling ha creato il massimo del disagio. Bene notare che non è con loro che bisogna prendersela, ma con la compagnia che si è rifiutata di avvertire il ritardo di 4 ore e che ha fatto stare centinaia di passeggeri ad aspettare di capire se e quando saremo rientrati. Lo sciopero deve creare disagio soprattutto a una società, non a dei cittadini. Considerando che alla parola "rimborso" nessuno del personale Vueling ha saputo rispondere, mi chiedo: la prossima volta scioperiamo noi per creare disagio ai piloti? Ovviamente scherzo, ma ogni volta che viaggio con vueling succede qualcosa."
Punti positivi: "La impiegata del frontdesk era cortese e aveva molto interese per aiutarmi nel mio caso, perché portavo molto bagaglio"
Punti negativi: "Portavo una chitarra"
Punti negativi: "Ritardo aereo e ritiro bagagli assurdo"
Punti positivi: "First cancelled the 10:00 am flight while everybody already onboard. Then boarded us again on the same airplane two hours and 50 min later. Right in time before the 3h necessary for passengers to file a claim."
Punti negativi: "Everything"
Punti positivi: "Gentilezza personale"
Punti negativi: "Attesa valigia imbarcata"
Punti negativi: "Come sempre Vueling ha fatto ritardo e questa volta abbiamo pagato un supplemento alla compagnia di affitto auto"
Punti negativi: "Delayed over an hour and caused me to miss my connecting flight home."
Punti positivi: "I am still alive"
Punti negativi: "They charged for coffee. My legs are too long to fit without my knees going into the isle. They didn't have room for my bag."
Punti positivi: "Crew"
Punti negativi: "Seats are like deck chairs with no leg room"
Punti positivi: "The flight actually got me to my destination"
Punti negativi: "I asked for priority boarding at the counter since I’m pregnant which they agreed to. They advised me to wait for the priority announcement to board first. That did not happen. They simply let everyone on at once causing a stampede. Flight was delayed. Flight had no AC until almost take off. Smallest amount of legroom I’ve ever had in my life."
Punti positivi: "Nothing"
Punti negativi: "Flight was almost 4 hours late which caused us to miss our next flight. The only compensation given was a 6 Euro snack voucher per person. Worst flying experience of my life."
Punti negativi: "4 hour delay"
Punti positivi: "nothing"
Punti negativi: "vueling is the worst airlines ever"
Punti positivi: "Nothing"
Punti negativi: "The flight that was suppose to leave at 3 pm only took off past 11:00 pm"
Punti positivi: "Seems they dont care others customers who do not speak Spanish...!!!!"
Punti negativi: "Poor serrvices and attitutes towards other race/ Asian American"
Punti positivi: "Getting off the plane."
Punti negativi: "Everything else. This was the worst plane experience ever. The flight was super super delayed (as were several other Vueling flights) and we stood in the bag drop line for over 2 hours because there was no system and everyone was confused. Then when we finally got through they updated the flight status every 10 min confusing everyone cause the time kept changing and no one knew what was going on. Then they finally posted the gate and we had to run to the other side of the airport and then they delayed the flight again so it was over 3 1/2 hours delayed In the end. Then boarding was a mess and the plane itself was pitiful for how expensive that flight was. This is never going to be a company of choice for me. Definitely a last resort."
Punti negativi: "Was late, without any notification"
Punti positivi: "rapporto prezzo/qualità"
Punti negativi: "L'orario del volo"
Punti negativi: "Malissssssssssssimisssssimo"
Punti positivi: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Punti negativi: "Late boarding due to some crew late."
Punti positivi: "On time departure"
Abbiamo avuto 6h di ritardo. Un incubo.
Tutto ok soprattutto il personale di bordo ed il pilota...
Ottimo tutti molto gentili
Punti positivi: "Personale e puntualità"
Punti positivi: "the price"
Punti negativi: "The members at the checkin desk did not speak english well and would not do a required visa check that the website said needed to be done to validate our boarding passes."
Punti positivi: "No it wasn't comfortable, a regular seat."
Punti negativi: "- The crew was in a playful attitude, seems like they were not working at all, took their jobs as a joke - no kind of entertainment at all"
Punti positivi: "Tutto ok"
Punti positivi: "Il personale è stato molto gentile e disponibile. A differenza dell’accoglienza al gate. Multato ingiustamente senza nessun motivo logico nonostante il mio bagaglio rispettasse le misurazioni!"
Punti negativi: "Le regole fuffa che mettono sui bagagli per fare business sulle multe. Che serietà e credibilità può avere una compagnia che ti fa pagare 10€ di volo e 25€ di multa per un bagaglio che sfora di 2 cm o non sfora proprio come nel mio caso. Contesterò la multa nelle sedi opportune!"
Punti negativi: "Ritardo di quasi 2 ore no comment"
Punti positivi: "Staff were kind entertaining and friendly"
Punti negativi: "Boarding was a bit long"
Punti negativi: "L’imbarco dall’aeroporto di Catania è stato molto lento con conseguente ritardo!"
Punti positivi: "Was reasonably on time"
Punti negativi: "Lagguage took for ever to come out."
Punti positivi: "Although we were over a how late leaving the cabin crew were professional and polite. An absolute credit to the company."
Punti negativi: "Make all seats non-recline and more sturdy, I don't want to be able to feel the person behind leaning on it or their knees pushing through into my back."
Punti negativi: "pulizia, ma dipende da passeggeri"
Punti negativi: "Meno comprensibili, e non sono disponibile in caso in incomprensione"
Punti positivi: "Crew members were friendly."
Punti negativi: "The long queue even if one had priority seating."
Punti positivi: "Nothing in particular"
Punti negativi: "Quicker boarding. More leg room. More comfortable seats. Long wait for drinks or snacks"
Punti positivi: "Niente , 3 ore di ritardo , il personale a bordo è lo stesso che trovi nei bar , cercano di venderti qualsiasi cosa"
Punti negativi: "Tutto"
Punti negativi: "Super was all"
Punti negativi: "Siamo rimasti 20 minuti in attesa sul Bus per la pista di decollo respirando CO2,,,,, che schifo"
Punti positivi: "Tutto: Accoglienza e professionalità in modo particolare."
Punti negativi: "Niente"
Punti positivi: "Il sedile sinceramente non era molto comodo"
Punti negativi: "I sedili andrebbero migliorati"
Punti positivi: "Velocità e precisione"
Punti negativi: "Persona oversize di fianco senza averle fatto prendere 2 posti"
Punti positivi: "Personale gentile e volo arrivato in anticipo"
Punti negativi: "La velocità d'imbarco"
Punti negativi: "They lost my stroller"
Punti positivi: "Nothing they charged me an extra 55 euros since i couldn't checkin online."
Punti negativi: "Ryanair has hidden fees and customer service is very poor"
Punti negativi: "In ritardo, mi ha fatto perdere l’aereo successivo"
Punti negativi: "Bagaglio da pagare a parte, per averPosti vicini bisogna pagare, attesa per l’imbarco ... volo in ritardo di mezz’ora"
Punti positivi: "Tutto bene a parte 45 minuti di ritardo"
Punti positivi: "Niente"
Punti negativi: "Ritardo e senza motivo 1 ora"
Punti positivi: "Nulla in particolare"
Punti negativi: "Unica compagnia che fa pagare il bagaglio a mano. Mi sembra illogico"
Punti positivi: "Excellent pilots did their job very well, despite bad weather."
Punti positivi: "I prezzi sono davvero unici. Bisogna cercare e prendere al volo l'offerta, ma ne vale la pena. Il personale a terra e a bordo è cordiale ed efficiente. Apprezzo il fatto di pagare per eventuali consumazioni... meno sprechi di soldi e di cibo. Buffa la vendita dei grattaevinci a bordo."
Punti negativi: "Gli spazi sull'aereo sono davvero troppo ridotti e un piccolo trolley a bordo dovrebbe essere garantito"
Punti positivi: "Hacen lo básico"
Punti negativi: "El proceso de abordaje"
Punti negativi: "Il tempo d attesa e l atterraggi"
Punti negativi: "Staff were quite rude and didn't spend time explaining the delay we were having in English"
Punti negativi: "I was already checked in and when I got to the counter they told me that I was not checked in even though I had my boarding passes printed. Almost lost he plane. They lost my luggage’s and very very very bad customer service. Would not recommend it."
Punti negativi: "The flight was delayed by almost four hours."
Punti positivi: "Confort"
Punti negativi: "1 ora e 30 minuti di ritardo"
Punti negativi: "The plane arrived 12 minutes after we were supposed to have left. While a delayed flight isn't uncommon these days, there's usually at least an attempt at communicating that to the passengers. No such luck this time - we were all simply waiting and wondering."
Punti negativi: "Partenza in ritardo di 35 minuti"
Punti positivi: "There wasn't any therefore the low rating"
Punti negativi: "Molto scortesi sulla gestione posti a sedere, continui cambi di seduta posto sia nel decollo che nell’atterraggio."
Punti negativi: "We were scarred because they sounded very strict but the flight left in time and arrived early. Checking was fast and great."
Punti positivi: "L’aeromobile nuovo, pulito e posti a sedere più spaziosi"
Punti negativi: "Non comprendo la funzionalità e i vantaggi del “priority” dato che sull’aerobile si sale in ordine sparso."