Le repas est casiment vide
Punti negativi: "The food was not as usual."
Punti negativi: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Punti positivi: "The crew and the food were great!"
Punti negativi: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Punti negativi: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Punti negativi: "Our request for vegetarian meals got lost after a glight was cancelled."
Punti negativi: "Entertainment worked sporadically"
Punti positivi: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Punti negativi: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "Arrived on time."
Punti negativi: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Punti positivi: "Perfetto."
Punti negativi: "Lost my luggage."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "boarding wasn't good."
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "Everything! It was a wonderful experience."
Punti negativi: "Nothing"
Punti negativi: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Punti positivi: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Punti positivi: "Staff and services all very good definitely"
Punti negativi: "Everything was brilliant"
Punti negativi: "The fligh Washington delay more than a hour"
Punti positivi: "Crew was nice movie selection was good."
Punti negativi: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Punti negativi: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Punti positivi: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Punti positivi: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Punti negativi: "The seat padding is rather thin."
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti negativi: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Punti positivi: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Punti negativi: "Nothing"
Punti negativi: "Tiny uncomfortable seats."
Punti negativi: "Leg space."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti negativi: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Punti negativi: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Punti positivi: "Food was Fantastic, Air France the Best on Air."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti positivi: "The noise-canceling headset is good."
Punti negativi: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "Nothing."
Punti negativi: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Punti negativi: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Punti positivi: "Staff was nice"
Punti negativi: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Punti positivi: "Good cabin, but very conjugated :|"
Punti negativi: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Punti positivi: "Friendly staff"
Punti negativi: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Punti negativi: "Some toilet facilities out of order and some slow service"
Punti positivi: "Aeromobile comodo e personale davvero professionale"
Punti positivi: "The check in process was much better in the CFG airport than SFO. Very organized."
Punti negativi: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
Punti positivi: "everything was fine. uneventful"
Punti negativi: "food"
Punti positivi: "The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!"
Punti negativi: "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."
Punti positivi: "The crew at HYD airport is good people."
Punti negativi: "Stop losing my luggage and stop charging for food."
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti positivi: "Tutto bene"
Punti positivi: "Absolutely nothing."
Punti negativi: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti negativi: "Tempo di off-boarding"
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti positivi: "The crew was nice"
Punti negativi: "Nothing"
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti positivi: "New plane and good service"
Punti negativi: "Delayed 1.5 hours."
Punti negativi: "The seats seem to get smaller and smaller and on the short flights, you do not even get a free drink."
Punti positivi: "See above, ditto."
Punti positivi: "Not being squeezed into a claustrophobic window seat."
Punti negativi: "Nothing to report."
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti positivi: "boarded and landed on time. staff was nice."
Punti negativi: "i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!"
Punti positivi: "Good flight. Easy check in"
Punti negativi: "Unexpected fees charged for luggage"
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti positivi: "I only gave the low rating on food and entertainment because there was no free food or entertainment on the flight. Overall, however, the flight was fine."
Punti negativi: "No free beverage. At least give the passengers some water."
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti positivi: "Very good"
Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."
Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"
Punti negativi: "same as above"
Punti positivi: "The cabin crew were very nice, pilot announcements clearly audible"
Punti negativi: "Check-in/bag drop area at Berlin TXL is poorly organized. Need an attendant to help with line management. No free snack on board — not even a peanut or a pretzel! Purchase only."
Punti positivi: "Very room seats."
Punti negativi: "They even charge for water."
Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."
Punti negativi: "There was no food or movie"
Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"
Punti positivi: "I managed to get onto an earlier flight than anticipated when my original flight to Milan was canceled. The flight went well and service was certainly completely acceptable. I don't recall many details more than two weeks later."
Punti negativi: "The exit row seat available on the rebooked flight was a middle seat, and I can't really complain since I did get the extra leg room I originally booked. I didn't like the length of time I had to wait at Heathrow, however, due to the canceled flight. It was several hours! My apartment rental landlord and I were both inconvenienced somewhat by the late evening arrival when an early afternoon arrival was initially scheduled."
Punti negativi: "Delayed 4 hours!"
Punti positivi: "British Airways is flying done right. They are a first class carrier, even when you're flying in coach!"
Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"
Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"
Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."
Punti positivi: "Only one layover in London"
Punti negativi: "Emirates, Etihad flights I thought were a bit newer and better in terms of comfort and entertainment with more charging ports etc"
The crew were the worst I have ever had on a flight in a long time! One guy was stuffing food before the door closed in front of everyone. I asked the lady to help me find a spot for my luggage! I was instructed very rudely to keep walking to the back of the plane til I found somewhere. It was literally at the back. I was sitting in about row 9. Then when I sat back down she opened a compartment where I could have put my bag seriously!!!When we landed I asked her to assist in getting my bag. She pretty much ignored me no help at all. I finally retrieved my bag once everyone got off the plane. And I told them both when I departed the aircraft that was the worst service I have had in along time (the pilot was there also)and if this is how they treat tourists I would not fly again with them!!!! I did not eat or do entertainment so N/A there
edreams are scam 😡😡i pay to have flexible fly but they ask mec1100 e to change date of my fly is a simple orrible scam 💩😡😡
The flight was fine and the crew was very professional. The long lines at the Iberia check-in counter were a bit much. Not enough counters. I purchased on-board Wi-Fi - it never worked. Also, be aware that claiming checked in luggage takes a long while to arrive at the carrousel (Barajas is slow that way).
I requested a special meal 2 weeks ahead of my flight. It was impossible to find a way to do this on the website so I filled out the request form and today (the day after my flight) I receive an email that you are working on my request. While the crew was nice and apologized I think there should be an easier way to request a meal. Please review your website. It is not clear how to go about requesting a special meal. The rest was ok. Had to do an all out sprint to the gate since the 50 min layover was not enough to get to the different terminal in Madrid to my connecting flight. I went straight there. No bathroom stop or time to refill my water bottle. Not sure how less mobile passengers would cover this distance in 35 min before the gate closes, especially when also having to show Covid test etc. at the Gate. American Airlines could also do better on sustainability. What’s with all the single use plastic? Other airlines are able to provide silverware and reusable cups. Why can’t you?
Nothing. It is as expected
never made this flight, Iberia abandoned us.
Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente
Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA
Punti positivi: "The crew was very friendly and welcoming"
Punti negativi: "The boarding process was pretty terrible and disorganized"
Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"
Punti negativi: "The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue."
Punti negativi: "Need more than 2 beverage services in 8 hour flight. Need air flow control at seat."
Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"
Punti positivi: "crew and flight excellent"
Punti negativi: "too close the seats"
Punti negativi: "More space and reclining seats please!"
Punti positivi: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Punti negativi: "Travel notifications should mention documentation requirements."
Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."
Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"
Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"
Punti positivi: "It was IBERIA Flight:"
Punti negativi: "It was IBERIA Flight:"
Punti negativi: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Punti negativi: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Punti positivi: "Boarding was excellent and crew also food was good."
Punti negativi: "Seats to small. Like sardines for 8 hours. Almost no leg room"
Punti negativi: "This is my second time flying with this airline and it’s 40 mins late leaving again! Poor reliability and flying at night with my young son. I did not want to arrive an additional 45mins later in a city that can be dangerous"
Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"
Punti positivi: "excellent"
Punti positivi: "The seats were good and for once I felt like I had enough leg room. The entertainment consul had a good selection of movies and tv programs."
Punti negativi: "The attendants were not very attentive and I eventually had to ask for a customs form since I never received one. I feel like long international flights should offer food without having to pay for it, whether or not it is a "discount" airline."
Punti positivi: "Some good films to watch"
Punti negativi: "Terrible seats mediocre food our tickets said Iberia but it was actually its low-cost version Level"
Punti positivi: "The cool thing about this airline is that it’s dirt cheap to get from Oakland to Barcelona!! I will say tho, you do get what you pay. We purchased the most basic flight and that’s really what it was. Tight leg room and lots of people. If you’re over 5’5 I HIGHLY RECOMMEND getting extra leg room if it’s available. Aside from that. The flight was cool and the staff was nice!"
Punti negativi: "Un po’ tutto"
Punti positivi: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Punti negativi: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Punti positivi: "Our seats were very comfirtabke"
Punti negativi: "Nothing, it was all great!"
Punti positivi: "Very friendly"
Punti negativi: "Food"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "Had to take a flight to New York 2 days later, then drive back home"
Punti positivi: "Nothing, the trip was terrible, the seats were awful and I had no chance to change them as I had to contact the third party. On line booking and seats reservation weren’t possible either cause I wasn’t buying the tickets directly with the company."
Punti negativi: "Anything, terrible flights as they gave us terrible seats."
Punti negativi: "No WiFi on a 10 hour flight!"
Punti negativi: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"
Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"
Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"
Punti negativi: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Punti positivi: "The AA Tampa crew need to train the IB crew on customer service"
Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"
Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."
Punti negativi: "Had seat assignments, but the assignments were not honored at the airport, even though had paid external for early seat assignment."
Siamo partiti con 1 ora di ritardo
Punti positivi: "Video was good, seats were good."
Punti negativi: "Man doing the check-in in Madrid (site 909) was very rude and unhelpful."
Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"
Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"
Punti positivi: "The flight was with Canary Airways not Air Europa Next time I’ll book with Canary Air direct because Air Europa made a mess with the reservation and are hard to reach"
Punti negativi: "Nothing"
Punti positivi: "It was ok no more then that"
Punti negativi: "Make sure the stuff or more Patience and understanding"
Punti positivi: "Plane was nice and the crew was good, except that the flight left almost an hour late without enough announcements as to what was going on and when we might be leaving."
Punti negativi: "More communications when the flight has been delayed and sitting there."
Punti positivi: "Friendly crew"
Punti positivi: "They let me sleep and didn’t wake me for food or beverages."
Punti negativi: "Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all."
Punti positivi: "Nothing"
Punti negativi: "The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5."
Punti positivi: "Open seat right next to me"
Punti negativi: "The check in agents are truly the worst. Only one check in agent came after me through security and apologized on behalf of his colleague and upgraded me. Awful check in person"
Punti positivi: "The crew were very friendly."
Punti negativi: "The terminal was old and no pre check at security. Also very limited options in that terminal once through security."
Punti negativi: "They have lost my baggage and it’s my 4th in Milan with no bags!"
Punti negativi: "The boarding gate was very far, and I had to walk all the way."
Punti negativi: "check in was slow"
Punti negativi: "Don’t sit on the isles seat. I kept getting bumped by the staff with no apology. One male flight attendant kept bumping my arm just about every time he passed by. Made no attempt to avoid my arm or shoulder. I got pretty pissed by the third bump."
Punti positivi: "Everything was as expected except for the inconvenience of no having food on board."
Punti negativi: "Had to pay for food. not a single chip :("
Punti negativi: "La puntualità"
Punti positivi: "Brand new aircraft, excellent communication"
Punti positivi: "Crew very pleasant and professional. Priority boarding worked very well"
Punti negativi: "Bridge did not work on arrival. Used bus. Sky priority but then they stuck everybody on like cattle."
Punti negativi: "No clear advice about extra luggage fees In Miami I got help and paid $100 In Madrid, I tried to purchase the extra luggage on line. The website gave me an error. Once at the counter the person helping me there could not help either. I was charged $150 since the purchase was not done on line. I requested a supervisor: denied! My last trip with air Europa!!!"
Punti positivi: "Efficiency"
Punti negativi: "All ok"
Punti positivi: "The crew was helpful and friendly. The craft was pretty quiet.with plenty of amenities."
Punti negativi: "I reserved seats at purchase but the air Europa app did not recognize my seat selections and we ended up being seated at random. The boarding was just line up and board there wasn't any announcing or organizing by row or otherwise. We eventually all got on and ended up at the same place, it was just chaotic."
Punti positivi: "The flight crew were very friendly. Food included was very good. I like that they provided blanket and pillow for our overnight flight"
Punti negativi: "The boarding process was delayed and we did not receive update announcements while waiting. There is little leg room!! My knees were up against the seat in front of us"
Punti positivi: "The punctuality"
Punti negativi: "Food"
Punti positivi: "The flight was half empty which was great as i had 3 seats for myself. Everything was on time and functional. The crew was polite and nice."
Punti positivi: "esta vez hicieron buen trabajo"
Punti positivi: "Muy buen servicio"
Punti positivi: "The 787 was the only good thing."
Punti negativi: "Everything else sucked."
Punti positivi: "Price paid"
Punti negativi: "Food and drink options were mediocre. Also limited entertainment options..."
Punti positivi: "It was really comfortable and the food was great, the crew was really nice."
Punti negativi: "There was only like 8 old movies and none of them loaded so I couldn't watch anything. And the Wi-Fi super expensive."
Punti negativi: "We had to board this plane the old fashion way on the runway carrying your bags and everything. Very uncomfortable and no help. It also was very disappointed to be charged €60 per each piece of luggage returning to Madrid even though they had not charged for the same luggage coming into our destination. The lady at the counter was very cut and dry and was not helpful at all. This was a round trip, no explanation on the overcharged is acceptable. Kayak should warn their customers if luggage charges are going to be added."
Punti negativi: "I tried to pay an extra suitcase and the website didn't give me access .. then I read than to southamerica was allow two suitcases, when I arrived to the airport, aireurope surprised me with 150 euros por one package extra"
Punti positivi: "The crew."
Punti negativi: "The airplane is too old."
Punti positivi: "The crew was professional."
Punti negativi: "The boarding process was highly disorganized: all travelers line up at the gate and attempt to cram their way onto the plane regardless of whether this behavior delays the flight."
Punti positivi: "I think that good service of a plane should not be paid to watch movies and very uncomfortable watching movie on the phone screen. The WIFI is very expensive and the food looks like hospital"
Punti negativi: "I wish all of the above to improve"
Punti positivi: "I really liked the food throughout the flight and the crew was amazing!"
Punti negativi: "We were not allowed to check in online and we had to be at the airport hours to check in physically but there was no counter with airEuropa, so we had to wait until the people arrived then we had to make line which was long! We had issues with our bags so we had to check them in, which was okay since it was free. The space in the airplane was so tight that it was not comfortable at all."
Punti negativi: "Plane was not as modern as it could be."
Punti positivi: "Boarding was fast. The breakfast sandwich was good. It was nice the cabin lights were turned down since it was an overnight flight. Also all seats had a pillow and blanket."
Punti negativi: "The seats were extremely cramped, very difficult to get comfortable. The bathrooms early into the flight were dirty and one had no toilet paper the entire flight, making me wonder if any were cleaned between flights. Having TV's is a nice option to pass the time on a long flight. The problem was the seats were so close it was uncomfortable to watch them."
Punti positivi: "NOTHING"
Punti positivi: "I guess not being in the middle seat since there were none and having a seat to myself."
Punti negativi: "There was a delay getting into the plane and then it was still super hot in the plane. Also baggage wasn't clear in terms of buying checked in baggage."
Punti negativi: "Flight attendants were very rude apart from that it was a great flight"
Punti positivi: "Crew was nice"
Punti negativi: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Punti negativi: "only food and water for purchasing no entretainment."
Punti negativi: "Bad services, and the staff too"
Punti positivi: "The price was great for a direct flight from Boston to Madrid."
Punti negativi: "The plane was very, VERY old and extremely uncomfortable. This was an overnight flight, they turned down the cabin light for the first ten minutes but then it was on for four hours, making it impossible to sleep. There was no in flight movie, and there was no way to turn off the antiquated cumbersome seat TV. Really awful to get off the plane and be exhausted. They didn't offer food to the inside rows, only to the window side. When you asked you got an annoyed glare."
Punti positivi: "Price was great, flight crew very attentive, even the food was good."
Punti negativi: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."
Punti positivi: "Most of the staff was friendly and professional"
Punti negativi: "As a musician all it takes is one flight attendant to make your trip a nightmare. Every flight is a game of cat and mouse to get your instrument on board. I was told there wasn't enough room, in the end half the over heads were empty."
Punti positivi: "The flight itself was comfortable. The Airbus planes are fantastic."
Punti negativi: "I was squeezed in the middle of a row. If I was able to check in ahead of time I would choose a better place to start with. The check in just didn't work!"
Punti positivi: "Price."
Punti negativi: "Could not check-in 24 hours in advance. No free drink due to 1 hour flight; water would have been good."
Over 3hours delay and we were not even offered a drink!
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
Punti positivi: "The flight experience was pleasant!"
Punti negativi: "WIFI announcement which did not exist"
Punti positivi: "Pulizia e personale"
Punti negativi: "I prezzi Dell caffè ☕"
Punti positivi: "La puntualità"
Punti negativi: "La divisione prima del imbarco in base ai nr dove ci si siede e poi ci hanno messo su lo stesso autobus"
Punti positivi: "The price was cheap"
Punti negativi: "Barcelona airport was a mess. They lost my bag with half of the plane bags and they didn’t even update the bag status online or call me when it arrived"
Punti negativi: "Check in was not available and had to fly standby despite having reservation."
Punti negativi: "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Punti negativi: "Late as per Vueling fashion"
Punti positivi: "Vueling is a horrendous company, delayed flights - very bad organisation"
Punti positivi: "They crew was okay, more polite than my previous flight."
Punti negativi: "Having a well stocked Duty Free Items would be nice, tried to order items and was told they are out of stock."
Punti positivi: "The crew was welcoming and helpful."
Punti negativi: "I had to purchase a change in ticket due to delay in first flight. Only take American Express or cash, which was difficult, not a credit card with a chip. Disappointing."
Punti positivi: "Amazing check in man and baggage check in woman. Great Customer Service."
Punti negativi: "Airplane crew dry, dull and aloof."
Punti positivi: "Very friendly staff"
Punti negativi: "Food selection was not available"
Punti positivi: "It was a very efficient flight. On time"
Punti negativi: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Punti positivi: "Sedile molto comodo x un low-cost."
Punti negativi: "Check-in online non disponibile per la tratta SPU - FCO."
Punti positivi: "Space plus"
Punti negativi: "Lo spazio tra i sedili!!!!"
Punti positivi: "Nulla, mai viaggiato cosi male! Non si tiusciva a stare seduti!!!! Sedile scomodo e non c’era spazio per le gambe!!!!!"
Punti negativi: "Allargare lo spazio per le gambe anche solo di pochi centimetri!"
Punti positivi: "Trying to be the worlds worst airline. They get my vote. With totally mixed up gates many missed flight. Airline didn’t care"
Punti negativi: "Everything"
Punti negativi: "Pagata la priority mi trovo nella fila 3 gruppo imbarcato per ultimo! Inaccettabile"
Punti negativi: "Far pulire bene bagni e posti a sedere pieni di carta nel pavimento, briciole ed acqua sui sedili nonché cibo anche nelle cappelliere"
Punti positivi: "Il check in rapido Il personale super educato e simpaticissimo"
Punti negativi: "La pulizia dell’aereo Non per me, ma io non avevo acquistato il prioritario però sono stato imbarcato davanti a quelli che erano prioritari quindi hanno mischiato tutti e chi ha pagato per il servizio Priority era proprio arrabbiato"
Punti positivi: "il sedile decisamemte scomodo e di dimensioni ridotte"
Punti negativi: "praticamente tutto"
Punti positivi: "DA Barcellona è andato molto bene e atterrato in anticipo"
Punti negativi: "Da milano è partito con 40 minuti di ritardo e arrivato con 30 minuti di ritardo. Inoltre il personale all'ingresso del volo era scontroso e poco professionale"
Punti negativi: "Scadente"
Punti positivi: "Niente"
Punti negativi: "Non sono state date le disposizioni di sicurezza a bordo. Non ho ricevuto nulla di ciò che ho chiesto agli assistenti di volo durante il loro passaggio. Il volo ha tardato di un'ora. L'atterraggio è stato il più spaventoso in oltre 20 viaggi compiuti ad oggi. Da dimenticare."
Punti negativi: "Da anni lo sciopero ha un'importanza sociale; si sciopera per creare disagio e quello che hanno indetto i piloti Vueling ha creato il massimo del disagio. Bene notare che non è con loro che bisogna prendersela, ma con la compagnia che si è rifiutata di avvertire il ritardo di 4 ore e che ha fatto stare centinaia di passeggeri ad aspettare di capire se e quando saremo rientrati. Lo sciopero deve creare disagio soprattutto a una società, non a dei cittadini. Considerando che alla parola "rimborso" nessuno del personale Vueling ha saputo rispondere, mi chiedo: la prossima volta scioperiamo noi per creare disagio ai piloti? Ovviamente scherzo, ma ogni volta che viaggio con vueling succede qualcosa."
Punti positivi: "La impiegata del frontdesk era cortese e aveva molto interese per aiutarmi nel mio caso, perché portavo molto bagaglio"
Punti negativi: "Portavo una chitarra"
Punti negativi: "The flight was 1/2 late and hence arriving"
Punti negativi: "Ritardo aereo e ritiro bagagli assurdo"
Punti positivi: "First cancelled the 10:00 am flight while everybody already onboard. Then boarded us again on the same airplane two hours and 50 min later. Right in time before the 3h necessary for passengers to file a claim."
Punti negativi: "Everything"
Punti positivi: "Gentilezza personale"
Punti negativi: "Attesa valigia imbarcata"
Punti negativi: "Come sempre Vueling ha fatto ritardo e questa volta abbiamo pagato un supplemento alla compagnia di affitto auto"
Punti positivi: "Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems"
Punti negativi: "4 hours delayed :("
Punti negativi: "4 hour delay"
Punti positivi: "Nothing"
Punti negativi: "Plane late Check in late What a joke first time flying with this joke company"
Punti negativi: "Big delay, poor information from staff."
Punti positivi: "On flight home, second lost bag of trip and second time of an extremely long wait, truly long long wait to report lost bag in Barcelona. So far, I have only one message for updates online about my lost bag. It always says "searching." I don't think they are though."
Punti negativi: "Lost luggage. If they would let me speak with someone live, I could give them an idea where they lost it. Looking online, I see many comments that the airline has not. located nor compensate for lost bags."
Punti negativi: "Recieved notifications of flight delays. Left for lounge 1 hour after expected take off and 1.5 hours before new departure. Returned 45 min later to see the plane had already left"
Punti positivi: "rapporto prezzo/qualità"
Punti negativi: "L'orario del volo"
Punti positivi: "Aircraft cabin comfornand cleanliness"
Punti negativi: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Punti negativi: "Malissssssssssssimisssssimo"
Punti negativi: "No leg room"
Punti positivi: "Boarding was efficient"
Punti negativi: "Flights usually delayed Cabin crew are rude specially Lucia who was on the Vueling 08:55 flight from Bilbao to Barcelona on 21/04/2018"
Punti positivi: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Punti negativi: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Punti negativi: "One hour delay. Very long wait for luggage. Our outsize luggage was just dumped in a corner without anyone informing us."