|Rotta principale||Madrid-Barajas a Palma di Maiorca|
Punti positivi: You can always expect reliable and in time service with Avianca.
Punti negativi: Outdated aircraft, limited space.
Punti negativi: Seats cramped and uncomfortable
Punti positivi: Booked 1 month in advance... was treated unfairly
Punti negativi: I booked one month in asvance and was told that I would be a standby flyer.. even after explaining that I had an international connection flight in madrid. I did not appreciate the added stress this news gave me.
Punti positivi: The crew was cackling and having fun in the back loudly, meanwhile there was no communication with us as to why we were late or when we would be arriving. When I called one of them over she had no answers and when I told her about our connecting flight she giggled and said I probably wouldn’t make it. We missed our connecting flight and we’re rerouted 4 hours later. We’ve missed our boat to Venice and all we received was an 8 euro lunch voucher.
Punti negativi: It would have been great to have left on time, arrived on time and caught our flight. I also would have been better if we hadn’t been laughed at and actually aided us to catch our flight.
Punti negativi: Fly on time, put babies together in one location. Have better food
Punti negativi: Shorter lay overs between flights
Direct flights from Palma to San senastian
Punti positivi: Nothing
Punti negativi: The flight was delayed and no announcement was made. The customers should be made aware. I paid extra for a premium seat which was too small for my husband’s knees to fit. He had to sit the whole flight with his knees turned sideways Into the aisle.
Punti positivi: Well, I liked that I had the aisle seat.
Punti negativi: It couldve not been 44 minutes late in take off. It was stressful because I reserved a shuttle that would've left me had I been an hour late. And there was no explanation; just copious waste of my time
Punti positivi: I was glad that the staff was able to communicate in English. It helps when you're in a foreign country.
Punti negativi: They lost my all my luggage in transit in Madrid, still trying to get it back!
Punti positivi: Crew were lovely
Punti negativi: Never check in your carry-on if they say there are too many carry-on's on the flight. I saw a lot of Spanish say no when they asked them to, now I know why. I am in Dublin 2days now with NO LUGGAGE or carry on, I have nothing, it all got "misplaced" in transit!
Punti negativi: The last seat are located almost inside the toilets. The crew was unhelpful
Punti positivi: Entertainment selections were great
Punti negativi: Seats were uncomfortable, and they were playing music that was really bad
Punti negativi: Spazio a bordo ridottissimo. Ho dovuto viaggiare con le gambe piegate
Punti positivi: Iberia is an excellent company to travel.
Punti positivi: more confort than other companies
Punti negativi: be on the plane the connexion was bad and I lost my fly
Punti negativi: Delayed ! Lost connection ! Terrible experience
Punti positivi: Intrattenimento on board gratis
Punti negativi: Spazio per le gambe inesistente. Bagaglio in stiva arrivato danneggiato.
Punti negativi: Late boarding, late departure, waited over 30 minutes for bags
Punti positivi: On time, friendly on board crew.
Punti negativi: Too little legroom (I'm 1,82m) Had to give my bag into the hold, even though there was room overhead. Not even a free drink in 2,5h flight.
Iberia Express was quick and easy
Punti positivi: boarding was efficient. crew was polite and helpful.
Punti negativi: seats were very close together, not much leg room.
Punti positivi: Perfect
Punti negativi: The airport in Paris
Phenomenal baggage transfer
Punti positivi: Today was a very early day and making a connecting flight in Madrid to Lisbon was very tight because of a gate change. I was totally convinced that the bags would not make it and they did. Very impressed with Iberia and the efficiency of the staff. The flights were pretty full and everything from take off to landing worked like a charm.
Punti negativi: I thought when I made the reservation that I had booked two aisle seats but had not and it was hard to sit in the middle seat when you are claustrophobic. Thankfully the flights were short.
Punti positivi: Puntuales
Punti negativi: Durante el vuelo mucho ruido por parte de otros pasajerOs y ningún control por parte del equipo a bordo. Bastante molesto, sobre todo tomando en cuenta que era un vuelo de madrugada donde casi siempre de quiere dormir en el trayecto.
Punti positivi: The flight wasn't crowded and was ontime.
Punti negativi: leg room was very narrow.
Punti positivi: The crew was great. We traveled with a two year old and they were very helpful.
Punti negativi: It was a tight fit.
Punti negativi: The flight was delayed 30 minutes, for no apparent reason; and therefore the connecting time at Madrid for me to get my flight to Chicago, which would have been 60 minutes if the flight was on time, was cut down to 30 minutes. And the terminal where the connection was was 25 minutes away -- and this doesn't include time for immigration at Madrid. I had to run all the way, break the queue, and made it though they had shut the gate and had to re-open it. The connections are poorly timed.
not punctual at all
Punti negativi: not sure why we left 30 mins late, we therefore arrived late in MAD and had to literally run to catch our overseas flight. Luggage left behind, no need to say
iberia connections don't work
Punti negativi: they book flight connections too close in madrid, resulting in big hassles, especially if passport control is also involved
Punti positivi: Staff is amazing!
Punti negativi: Seats are very small.
Punti positivi: The staff was amazing!
Punti negativi: The seats are very small.
The flight that never happened
Punti positivi: Nothing, your flight selection does not flag incorrect airports.
Punti negativi: When you book through an airline it will flag a different airport from the one you arrive at. We arrived at TFS and the return flight was through TFN. When I called customer service Iberia Airlines rejected any refund and I ended up spending three extra hotels nights and Flights on Air Europa. My total out of losses were nearly $1,500 USD
Punti negativi: Missed the flight and had to spend a few hours rebooking.
First time to Spain
Punti positivi: It was good flight going and returning on time no complaints
Punti negativi: The disorganization before the flight st the ticket counter
Punti positivi: Good flight, it took less than expected.
Punti negativi: Cheap food, especially the breakfast.
Punti positivi: More room than the flight from Miami to Madrid
Punti negativi: Finding the gate took a while. No drinks were given.
On time flight; friendly service
Punti positivi: Comfortable seats and easy to travel from SDC to CDG. The crew was very friendly and helpful at the gate and on the aircraft.
Punti negativi: Nothing. Great crew and easy flight. Connection in Madrid left plenty of time.
Punti negativi: Never got this flight, got connection via Amsterdam to Berlin, but just because I organised it. No help from Iberia!
Iberia is great! Berlin Tegel not so much...
Punti positivi: I got bumped to first in line after they wanted people with only small bags or backpacks to board first.
Punti negativi: Not really a complaint about Iberia Express as an airline but I hate getting to Berlin Tegel. I took the bus, and it is so hard to stand up with all your luggage on those buses. It's that or a 20 euro taxi ride. At least Madrid airport has a railway line to get into the city.
Punti negativi: Very poorly managed gate and service for Iberia. Long lines, no organization. Impossible to get any information.
Punti positivi: Nothing.
Punti negativi: Everything. "Code Sharing " is a convenient way of dodging responsibility ! BA /Iberia is a great example.
Punti positivi: La cultura y el trato dado por los Españoles. El aeropuerto es muy bonito y todo está señalizado. Los restaurantes todos una belleza y unos sabores inigualables.
Punti positivi: Canceled reservation without any notice. Left me stranded at the airport. Horrible customer service
No frills service
Punti positivi: I got where I needed to go. The flight arrives on time despite taking off late.
Punti negativi: There is no legroom. At 5'11, my knees were firmly dug into the back of the seat innfront of me. Flight attendant only offered coffee etc to half of the plane (?!?).
Flight was fine
Punti positivi: Fast boarding.
Punti negativi: Seats were not very comfortable
Punti positivi: Comfortable seats
Not much to say
Punti positivi: It's a medium distance flight. A couple hours. I thought the seats were extra small. I'm 212 lbs and fit pretty well but you;d have to be real Pete it's to find good real estate in those seat.
Punti positivi: I liked nothing about this flight.
Punti negativi: The flight was overbooked and I was in standby along with other two passengers. The very rude lady at the boarding gate told us that the flight was full and that we could only board if there were any passengers not showing up. She assured us this was very unlikely to happen and that we will probably have to be allocated in another flight. I was lucky enough to be able to board the plane because there was a guy that was not going to fly with his wife. I was the last one admitted, and therefore the last boarding passenger. I could not believe my eyes when I got on the plane and saw SIX empty seats in business class!!!!! Just so you know, these people sell more tickets than the number of available seats they have in economy class and they rather to leave their overbooked passengers on the ground than to put them (or anybody else) in business class seats. Let alone that the leg room in economy class is ridiculous even for average sized people and I was really uncomfortable. But this is not the end of the story. They lost my suitcase, and at this moment, seven hours after I landed, they do not know where it is and they cannot give me any more information. I will from now on avoid this company as much as I can and I would suggest everybody does the same.
Punti negativi: Boarding was rushed and seats were uncomfortable.
Punti positivi: Todo bien
Punti positivi: My luggage has not arrived yet. They know where it is and keep telling me they will bring it right over .
Punti positivi: Auto rebooked for delayed flight and missed connection.
Punti negativi: Seats not rebooked together, and it would have been possible. Broken seats all around us. Annoying flight attendants. Won't mention the screaming kids, but while the flight attendants were nagging passengers for everything, they didn't say a word to the inattentive parents of the screamers. Air conditioning didnt work well. Crazy small seats, no padding in seats. It was a tough flight.
Punti positivi: perfectly and comfortable!
Punti positivi: Great flight crew
Still waiting for the flight
Punti positivi: I like that express passes were given as we left the first plane. It made getting through the line easier.
Punti negativi: There were no weather issues and we left late from JFK. Most people on the flight had a connecting flight. The majority of the people missed the second flight though the plane had not departed. Everyone had to be rebooked on a later flight.
Such a Tight Squeeze!
Punti positivi: In general, I have always had great flights when using Iberia; the MAD >NAP flight segments included.
Punti negativi: Iberia Express uses smaller, Airbus320s and certainly packs passengers in! I'm 6'5"/191cm, and the flight between MAD to NAP almost 3 hours. That's a long time to sit with knees wedged into the unpadded seat in front of you. Window seats have even less room than aisle seats. It also makes things worse when passenger in front wants to fully recline their seat, passenger next to you wants to sprawl out - very claustrophobic! Also, there are no freebies on this flight charging for even a cup of coffee or glass of water!
Iberia Express Rocks
Punti positivi: Boarding process was cool no drama! Plane was super clean. Seats are narrow but not uncomfortable. (Not for a long flight which IBExpress does not do anyway) In flight crew awesome: impeccably dressed and kind. Good selections for purchase. Take off and landing perfect.
Punti negativi: Nada. Kool Kat Here!
Punti positivi: not budget airline
Punti negativi: sadin cabin...
Punti negativi: The stewardess kept on hitting my husband who due to crammed seats could not fit.