Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
Punti positivi: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Punti negativi: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Punti positivi: "The rest area"
Punti negativi: "The airport was cold and it should be warmer"
Punti positivi: "The crew"
Punti negativi: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Punti negativi: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Punti negativi: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Punti negativi: "Crew on the ground was very rude"
Punti positivi: "All went right namely the seats but the luggage condition is the worst"
Punti negativi: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Punti positivi: "Entertainment system failed repeatedly."
Punti negativi: "Entertainment system failed repeatedly."
Punti positivi: "The entertainment options were great."
Punti negativi: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "crew great comfortable"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "Not to be late ,and not to loose my luggege"
Punti negativi: "Check in process running smoothly and better announcement of gate change"
Punti positivi: "Crew and food were great."
Punti negativi: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Punti positivi: "Fantastic Crew!"
Punti negativi: "Seats are comfortable but tight."
Punti negativi: "Better in flight entertainment"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti negativi: "They lost my luggage :("
Punti negativi: "Arrived 5 hours late"
Punti positivi: "Liked the transfer"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "25 min ahead schedule!!!"
Punti negativi: "Cabin space, too narrow rows."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti negativi: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Punti positivi: "The cabin crew were excellent"
Punti negativi: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Punti positivi: "Faster"
Punti negativi: "Waited a while before take off."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Punti positivi: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Punti negativi: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Punti positivi: "Good cabin, but very conjugated :|"
Punti negativi: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Punti positivi: "The crew was Nice onboard But in the AirPort No Good at all.."
Punti negativi: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Punti positivi: "The crew was good and very good pilot's"
Punti negativi: "No leg room between seats"
Punti negativi: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Punti positivi: "Nice food Right in time Police and customs formalities easy"
Punti negativi: "Poor comfort in business class No entertainment at all"
Punti positivi: "Aeromobile comodo e personale davvero professionale"
Punti positivi: "On time departure and arrival"
Punti positivi: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Punti negativi: "Late leaving and arriving."
Punti positivi: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
This was not an Iberia flight it was a “Level” brand flight with a different flight number. The Iberia flight number never had a gate. The only way I knew it was my flight was that it was leaving at the same time as my scheduled flight and I found it suspicious that no ibera bound flights were showing up at the time my flight was scheduled. It felt extremely bait and switched. Level flight staff were not courteous or friendly. Rather cold and rarely offered drinks or acknowledged.
edreams are scam 😡😡i pay to have flexible fly but they ask mec1100 e to change date of my fly is a simple orrible scam 💩😡😡
The agent in Berlin Acted like an Air Berlin( the airline that went out of business) agent! I said hello and she turned around and walked away…..that little lady then came back And said loud and gruff “ boarding starts in 20 minutes!” Iberia express needs test riders to Get rid of the nasty ones so they can stay at home… and not say hello back to her Pax
The flight attendants on Ibera are super nice!
Hi ! When arrived to the airport the reservation from Iberia was not registered in the American Airlines system. They had to do a new reservation in the counter. 1.5 hours later, I was able to board. Don’t understand what happened, caused a lot of stress and almost stayed in Paris if the American Airlines counter team did not intervene.
They broke my hang luggage
There is less room for legs each year. is smaller and smaller in economy. No reclining seat. They don't even move at all. Very uncomfortable.
Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente
Super easy process, make sure to check in on time, remember most airport is electronic so be prepared to navigate that, super short flight, no real time for drinks or snacks. Have your SpTH forms with barcode handy.
Many people had masks off for very long periods of time. I noted one woman sleeping for the last 3 hours of the flight with no mask on. Cabin crew walked past several times, served drinks and food and didn’t bother to say anything until land procedures. Also during the meal they flight attendant told us there was one chicken meal left and left it amount is to argue who gets it. Frustrating and unsafe flight.
Punti negativi: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Punti positivi: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Punti negativi: "Took to long to service, and customer service was lacking"
Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"
Punti positivi: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
Punti negativi: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"
Punti positivi: "The crew was nice."
Punti negativi: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Punti positivi: "nothing"
Punti negativi: "It should have departed on time. It departed 50 minutes later than the original time."
Punti negativi: "WiFi didn’t work. Seats were ridiculously small but it got me to Paris safe and sound, and that’s what matters most."
Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."
Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"
Punti negativi: "Online check in didn’t work."
Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"
Punti positivi: "Staff was very friendly"
Punti negativi: "We wanted to eat and there was no sandwiches left."
Punti positivi: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Punti positivi: "The pilot did an excellent job navigating through rough weather."
Punti negativi: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."
Punti positivi: "The time arrived at the airport was great"
Punti negativi: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Punti negativi: "very rude gate crew. impatient and not helpful. they need a new job if they are so miserable."
Punti positivi: "Very good food and beverage. Good entertaiment, but been long trips there should be a little bit more selections of movies and series."
Punti negativi: "For long flights, on bussiness and first should be more chance to have open fresh beverage (Non Alcoholic) and options of snacks."
Punti positivi: "On time"
Punti negativi: "Space"
Punti negativi: "No hay distraccion ni almimentacion,. El vuelo era largo de 2:45 h y siendo iberia pense que seria mucho mejor que ineria express"
Punti positivi: "MeL and wine"
Punti negativi: "3+3 seating in biz class"
Punti positivi: "Boarding, on time, entertainment awesome, food pretty good"
Punti negativi: "Crew not that attentive, seats dont have much room"
Punti positivi: "Fast boarding, good entertainment and arrived early"
Punti negativi: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"
Punti negativi: "Lost our luggage"
Punti negativi: "Arbitrarily the British Airways agents at the gate would decide what carry-on would have to be checked as cargo. It had nothing to do with the size as they explained, just they thought the flight was too full and needed to send some carry on to cargo. We had a tight train connection to Granada and didn’t want to miss it waiting for luggage. If it would have been returned at the jetway it wouldn’t have been a problem."
Punti negativi: "The plan was too small."
Punti negativi: "Un po’ tutto"
Punti positivi: "Great deals and nice crew! Patient and helpful."
Punti positivi: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Punti negativi: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "No WiFi on a 10 hour flight!"
Punti positivi: "on time"
Punti negativi: "business class is the same as eco...very poor...LH aslo have regional line, much much better."
Punti positivi: "Absolutely nothing. Everything was piss poor."
Punti negativi: "Everything. First I wish my flight wasn’t canceled a d then received notice on the same day"
Punti positivi: "Very efficient."
Punti negativi: "Better airflow in cabin, letting you know about meals before getting to plane."
Punti positivi: "The crew reacted good to the change of plane"
Punti negativi: "Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience"
Punti positivi: "The crew wasn’t very friendly and there’s very little legroom."
Punti positivi: "Everything was good except the long layover"
Punti negativi: "Shorter layover"
Punti positivi: "Flight attendants were nice"
Punti negativi: "Food quality"
Punti negativi: "The entertainment choices needs updates and more varieties I believe."
Punti negativi: "If we hadn't been delayed for an hour due to issues with late passengers Breakfast was minimal and not very good Entertainment options were limited Some of the crew seemed dismissive of African or African-presenting passengers"
Punti positivi: "Seat not confortable"
Punti negativi: "Get newer planes with better functional amenities"
Punti negativi: "Delays is Boarding No food and beverages"
Punti negativi: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Punti positivi: "Molto carino il video con le norme di sicurezza."
Punti negativi: "Il confort dei sedili, dare comunque qualcosa a livello di catering (in altre compagnie ti propongono ALMENO un bicchiere di qualcosa)."
Punti negativi: "Ho perso la coincidenza per 10 min. Il volo per Venezia non ha aspettato la coincidenza!"
Punti positivi: "Nothing"
Punti negativi: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Punti positivi: "It was on time"
Punti negativi: "The flight was long and inexpect s to be fed. They didn’t provide free food and beverages."
Punti positivi: "Helpful services."
Punti negativi: "Good"
Punti negativi: "Sia all’andata che al ritorno sono stato obbligato a imbarcare in stiva il mio bagaglio a mano , di dimensioni consentire per alloggiamento in cabina, con conseguente perdita di tempo all’arrivo. La mia richiesta di poterlo mettere sotto il sedile davanti dove sarebbe stato perfettamente non è stata accolta in nessuna delle due occasioni"
Punti negativi: "Spazio tra i sedili molto stretti, imbarco lentissimo , arrivo in ritardo. ci sembrava di stare su una compagnia low cost."
Punti negativi: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."
Punti positivi: "Food was better than average."
Punti negativi: "Boarding could be done more efficiently."
Punti positivi: "The crew were pleasant."
Punti negativi: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Punti negativi: "Worst entertainment system"
Punti positivi: "Nulla"
Punti negativi: "Un ora di Ritardo con attesa a bordo, senza condizionamento"
Punti positivi: "Everything apart from the punctuality"
Punti negativi: "Delayed by an hour"
Punti negativi: "Flight crew would gossip in Flemish Food not good and I vegetarian dinner option provided at all!"
Punti negativi: "Not enough space for my legs"
Punti positivi: "Worst business class seats. Regular seats with no one in the middle seat."
Punti positivi: "We loved the movie."
Punti negativi: "no clear information about delay and real flight time"
Punti positivi: "Lots of empty seats so more room"
Punti negativi: "Had to pay for tea/coffee. Was free on way over so don’t understand this"
Punti positivi: "Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre."
Punti negativi: "Food and seats"
Punti negativi: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Punti positivi: "Friendly staff, informative captain when we were slightly delayed. Efficient boarding. Complimentary drink. Comfortable seats despite small cabin."
Punti negativi: "Small aircraft so not much cabin space."
Punti positivi: "Nothing"
Punti negativi: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Punti positivi: "Everything was generally good. Food was slightly below average."
Punti negativi: "Neither the JFK counter agents nor the flight attendants knew if I could transition in Brussels onto Bulgaria Air without exiting and re-entering. In fact, it is a simple process in the Brussels Airport transition zone, with the friendly help of Bulgaria Air agents. Breakfast is a box of sugar: shrink wrapped muffin, Toblerone bar, orange juice. These are all sugar delivery systems."
Punti negativi: "40 min delay than 15 minutes delay to take off"
Punti positivi: "il prezzo"
Punti negativi: "puntualità"
Punti negativi: "Flight was late and I almost missed my connection in Brussels"
Punti negativi: "The flight never took place due to a delayed flight from Hamburg to Marseille"
Punti negativi: "Lost my bags or did not make it on time for connection."
Punti negativi: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"
Punti positivi: "Nothing out of the ordinary"
Punti negativi: "Wish there had been a place to plug in phone or other USB stuff"
Punti positivi: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Punti negativi: "Crew"
Punti positivi: "Excellent"
Punti negativi: "Everything is fine"
Punti negativi: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"
Punti positivi: "The plane was clean, the crew was friendly. Legroom was very good."
Punti positivi: "Leg room seemed above average. Food was very good."
Punti negativi: "Having games on the monitor is not a good idea because people are constantly pushing on your headrest!"
Punti positivi: "I flew on United, not Brussels, on this leg."
Punti positivi: "Tons of food"
Punti negativi: "Terrible in flight entertainment selection"
We had to wait 1h to register the luggage, then the flight was delayed and arrived 1h15 later than expected
La segnalazione del ritardo in tempo !!!
Premesso che abbiamo il covid da 2 anni … inutile urlare al check in (tenere le distanze) se poi dentro l’areo non ci sono posti a separarci (così come in aeroporto due no ed uno si) nell’aereo. Il personale scorbutico e non ha fatto rispettare le più normali norme. Se fosse
Il volo è andato bene, peccato per il ritardo di quasi un’ora
Punti positivi: "Crew was great"
Punti negativi: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Punti positivi: "Quick flight, arrived early! That part was great!"
Punti negativi: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Punti negativi: "Dovrebbero misurare la temperatura a chi sale in aereo in periodo di COVID"
Punti positivi: "That finally we arrived. 6 hours delay."
Punti negativi: "Everything. Poor management from Volotea and very poor services from SACBO."
Punti positivi: "Perfect!"
Punti negativi: "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"
Punti negativi: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Punti negativi: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Punti positivi: "L’agenzia per le emergenze, FAS airport service, a cui si sono rivolti è stata eccezionale. Lidia Suardi è SUPER!!"
Punti negativi: "Tutto può essere migliorato: il volo è stato rimandato 3 volte e poi cancellato. Le spiegazioni insufficienti. Prima, l’unica alternativa proposta è stata il pullman. Quando, alle 22, solo pochi erano rimasti, ci hanno riprogrammati al giorno dopo pagando transfer e albergo, ma io avevo già pagato"
Punti positivi: "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Punti negativi: "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Punti positivi: "Puntualità e rapidità"
Punti positivi: "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Punti negativi: "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"
Punti positivi: "It was a quick flight."
Punti negativi: "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."
Punti negativi: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Punti positivi: "Tutto mia piaciuto"
Punti negativi: "Tutto ok"
Punti positivi: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Punti negativi: "No food or entertainment"
Punti negativi: "L'attitudine del personale, corretta ma triste e impersonale. Solo pronti a vendere e non dare servizi"
Punti positivi: "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."
Punti positivi: "The friendly flight attendants."
Punti negativi: "Unfriendly check in agent and having to pay for everything including being able to sit next to my husband makes it not worth their "affordable" fares. Note: print out your boarding card and check in prior to arriving to airport, otherwise it's an additional $40/pp."
Punti positivi: "Staff was friendly"
Punti negativi: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Punti negativi: "Volo in ritardo di oltre 4 ore. Poiché già in passato, in situazioni analoghe, il volo è stato poi cancellato all'ultimo minuto, ho deciso di fittare un auto e di muovermi con questo altro mezzo"
Punti negativi: "2 ore di ritardo e nessuna informazione"
Punti negativi: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Punti positivi: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Punti positivi: "Piloti e personale cordiali. Essere sempre stato contattato tramite email per le variazioni sul volo. Perciò servizio ben organizzato"
Punti negativi: "L'attesa, sempre in ritardo, per questo viaggio e chi si trova nei ultimi posti, rumorosità del volo causa mottori"
Punti positivi: "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."
Punti negativi: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Punti positivi: "Good short flight"
Punti negativi: "Short flight, no food or entertainment"
Punti positivi: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Punti positivi: "Nothing"
Punti negativi: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"
Punti positivi: "Seats were OK and overhead storage was good."
Punti negativi: "Flight was delayed 45 min without explanation."
Punti positivi: "Nothing"
Punti negativi: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Punti positivi: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Punti positivi: "Crew was very nice and professional."
Punti negativi: "Seating is a bit tight. But ours was a short flight."
Punti negativi: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Punti negativi: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Punti positivi: "Everything in the plane felt new, crew was friendly, efficient."
Punti negativi: "Mi è stato fatto pagare due volte il check-in in aereoporto, sia all'atto della prenotazione che in aereoporto."
Punti negativi: "Pagare il posto al momento del checkin"
Punti positivi: "Price, direct flight"
Punti negativi: "No frills, no beverage/snack service, seats very uncomfortable"
Punti positivi: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Punti negativi: "Assolutamente troppo freddo in cabina... c'era pure il fumo bianco che usciva dai condizionatori da tanto freddo faceva!!! In poco più di un'ora mi sono preso una sinusite durante il volo d'andata! Per di più il carrello delle bibite è passato dal retro dell'aereo verso il davanti per cui la maggior parte delle persone ha pensato che tornasse indietro per poter prendere un bicchiere d'acqua e invece niente. Una volta arrivati a prua dell'aereo hanno messo via il carrello."
Punti positivi: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Punti negativi: "Flight was cancelled 6 months ago and I still have not received my refund."
Punti positivi: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Punti positivi: "Errrm...that we actually got to Palermo alive, that was nice."
Punti negativi: "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."
Punti positivi: "on time inexpensive and nice flight attendants"
Punti negativi: "Poco spazio per i bagagli, e tassativamente permesso un solo pezzo,neanche una borsetta personalein più"
Punti positivi: "Confort classico EasyJet confermato"
Punti negativi: "Prenotato e pagato il posto 6 dopo lo speedy boarding ho trovato posto nella cappelliera 20 con uscita solo anteriore. Veramente un pessimo servizio"
Punti negativi: "There is no space for legs. The food quality is poor. No entertainment at all"
Punti positivi: "Very kind and helpful crew"
Punti negativi: "Boarding process with a wheel chair passenger should be better organized"
Punti positivi: "Board on time or at least updates why we are waiting."
Punti negativi: "Communication"
Punti positivi: "On time, fast and efficient."
Punti negativi: "A bit more friendly boarding"
Punti negativi: "Departure time"
Punti positivi: "The crew on the plane handled the difficulties of a passenger well."
Punti negativi: "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."
Punti positivi: "Fast boarding"
Punti negativi: "Nothing"
Punti negativi: "Boarding was slow. They had us stand for thirty minutes in a hot jetway. They charged for all the food and beverages. No entertainment."
Punti positivi: "The crew very unpolite My reservation was for me and my husband and the gave us separated seats"
Punti negativi: "Quality of service Long lines Very caotic Terrible experience"
Punti positivi: "Personale molto cortese, comfort più che accettabile (considerando che sono alto 190)."
Punti negativi: "Nella tariffa standard se permettessero almeno uno zainetto , oltre al bagaglio a mano, sarebbe perfetto il servizio"
Punti positivi: "Isle seat in 2nd row after I paid to carry on a small duffle bag. Only one item allowed."
Punti negativi: "Everything about flying and good customer service: at check-in, in-flight service, near on-time flight. (flight was over 45 mins late, difficult for those with connecting flights)"
Punti negativi: "Bad leg room, loud guests, bad boarding process."
Punti positivi: "on time flight, check in and boarding are good. Handsfree option let you carry on a under seat bag"
Punti negativi: "seat too tight even for person not big"
Punti negativi: "La puntualità dei voli"
Punti positivi: "Personale ok"
Punti negativi: "Non ho apprezzato il fatto che sul bus a Malpensa non ci fosse un divisorio per I Priority boarding. C’era un pullman unico. Quando sono salito su aereo le cappelliere erano gia piene e ho dovuto mettere il mio bagaglio a mano piuttosto in fondo rispetto al mio posto (1C)."
Punti positivi: "volo in orario"
Punti negativi: "Ho dovuto mettere il mio bagaglio a mano non sopra di me ma due posto dietro, e salivo con easyjet plus tra i primi..."
Punti positivi: "Rispetto e cordialità"
Punti negativi: "Poche cose"
Punti negativi: "Too many delays with a lot of miss information"
Punti negativi: "malpenza boarding area really stressful!"
Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."
Punti positivi: "Si"
Punti negativi: "Era un po' in ritardo"
Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"
Punti positivi: "Imbarco veloce ed arrivo in anticipo"
Punti positivi: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Punti negativi: "We will seriously think of a different air line"
Punti positivi: "Precisione, ordine, comodità."
Punti negativi: "Molto tempo in piedi nel corridoio dopo il gate ad aspettare. Potevamo restare seduti comodamente ma per il resto viaggio buono."
Punti positivi: "Sempre perfetto"
Punti positivi: "Mmmmm"
Punti negativi: "Mmmm"
Punti negativi: "Lady at the counter was absolutely rude and digusting. She had no manners and customer service at all. She was screaming at people to place everything in one bag, instead of saying it calmly. Not the best start of your holidays at 6am."
Punti negativi: "Easyjet - so we had to wait at the gate for no discernible reason - as usual, and annoying to stand in a queue past the boarding gate for 25 min before getting out to board the plane standing 50m away. Vegan option advertised on the on-board Bistro menu and ordered and paid - but then turned over the box to see ingredients and it wasn't vegan. Ridiculous service EasyJet."
Punti positivi: "Flight took off slightly late but landed at PMI roughly on time. I had the worst seat on the aircraft according to seat guru 31D which is the last row by the back door. But being the NEO 320 the seat was extremely comfortable and for someone who doesn't sleep on flights I nearly nodded off a few times. Knee room was ok but overall the seat was very comfortable and I could have easily spent a few more hours in that seat."
Punti negativi: "Only problem was that the service trolley started at the front of the plane and it took a fair amount of time before it reached the last row, and being a fairly short flight by the time we finished our drinks the seat belt lights came on for landing."
Punti negativi: "5 ore di ritardo"
Punti positivi: "Tutto organizzato bene."
Punti negativi: "Ritardo di un ora"
Punti positivi: "I don't recall liking much of anything."
Punti negativi: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Punti positivi: "Niente"
Punti negativi: "Ho dovuto imbarcare il bagaglio e penso non ci sia cosa più sgradevole se fai scali!!! Orrendo che esistano ancora questi limiti!!!"
Punti positivi: "Partenza in pesante ritardo"
Punti positivi: "The flight was almost on time."
Punti negativi: "We did not like having to pay an extra 16 euros per person for carry on. Other planes allow a carry-on and a personal item. Did not appreciate this last minute extra charge. This should all have been explained when we purchased our tickets. I probably would not fly on EasyJet again for this reason."
Punti positivi: "Efficient bag drop"
Punti negativi: "Plane delayed, lack of information. No reason given for the delay when on board. Plane microphone much too loud it was distorting"
Punti positivi: "Come sempre niente da dire sul personale e sul volo"
Punti negativi: "Ho appreso del ritardo di quasi un’ ora solo scaricando la app....."
Punti negativi: "Oltre 5 ore in aereo per un volo da 2h20m è davvero incredibile"
Punti negativi: "The employees are very rude and boarding takes forever."
Punti negativi: "posti troppo strtti"
Punti negativi: "Siamo partiti con 40 minuti di ritardo"
Punti positivi: "Prezzo, puntualità, orari"
Punti negativi: "In ritardo di 1 ora"
Punti positivi: "Almost nothing. I won’t be flying with them again if I can help it! Flight was on time"
Punti negativi: "Baggage line was the longest I’ve ever seen. Probably 200 people waiting to drop off bags just for EasyJet."
Punti positivi: "La priorità per le famiglie con bambini piccoli meno di due anni"
Punti negativi: "Sono stati smarriti i bagagli durante il volo di ritorno."