Punti negativi: "The touch screen did not work properly"
Punti positivi: "Staff were polite"
Punti negativi: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Punti positivi: "The seats were so comfortable"
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Punti positivi: "The crew were excellent and seats were comfy."
Punti negativi: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Punti negativi: "KLM crew exceed our expectations"
Punti positivi: "The crew was amazing, flight on schedule and good entertainment."
Punti negativi: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Punti positivi: "Crew helpful. Food good."
Punti negativi: "Better range of movies please"
Punti positivi: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Punti negativi: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Punti negativi: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Punti negativi: "Troppo ritardo"
Punti negativi: "Boarding was very slow."
Punti negativi: "The plane was very hot"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "It was all fine"
Punti negativi: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Punti positivi: "Helpful and kind crew"
Punti negativi: "I wish there was WiFi"
Punti negativi: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Punti positivi: "The flight was smooth, the service was friendly, and the food with plentiful."
Punti negativi: "Too much activity in the cabin during the flight."
Punti positivi: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Punti negativi: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Punti positivi: "All good"
Punti positivi: "Friendly hostesses"
Punti negativi: "Flight was delayed 3 hours"
Punti positivi: "Crew was very friendly. Nice that wine was served without charge."
Punti negativi: "Announcements from the cockpit were hard to hear. Food has been better in past."
Punti positivi: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Punti negativi: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Punti positivi: "The staff tried to help me when it was evident we would not arrive on time"
Punti negativi: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Punti positivi: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Punti negativi: "Nothing to say"
Punti negativi: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Punti positivi: "The boarding was easy and you didn't have to wait inline for that long"
Punti negativi: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Punti positivi: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Punti negativi: "Cramped seating."
Punti positivi: "Friendly in-flight personell"
Punti negativi: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Punti negativi: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Punti negativi: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Punti positivi: "Crew"
Punti negativi: "N/a"
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Nice flight, nice crew, and a nice experience."
Punti positivi: "Food was good and crew members were very nice"
Punti negativi: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Punti positivi: "Friendly staff"
Punti negativi: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti positivi: "Bording was good and general flight ok"
Punti negativi: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Punti negativi: "Crowded seating, wake-up for breakfast service two hours before arrival"
Punti positivi: "The food and the punctuality"
Punti negativi: "The technology in interteiment is not touch screen"
Punti positivi: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Punti positivi: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Punti negativi: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Punti positivi: "The sandwiches were simple yet just the right touch, on all four flights."
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti negativi: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Great service. Sadly internet/wifi didnt work
The flight attendants on Ibera are super nice!
Everything is good the flight attendant of very friendly
There is less room for legs each year. is smaller and smaller in economy. No reclining seat. They don't even move at all. Very uncomfortable.
Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente
Flight was good food mediocre seats mediocre for coach extra.
I am still trying to recuperate my money. I giked claim with Kayak and the insurance company. The flight never happened. It was canceled and I never received the email for cancelation. We ended up buying 4 new tickets for my entire family to come back to the States. Horrible experience. Oh and Kayak is horrible on resolving the claim. I am still waiting for a call back. I will NEVER use them again. Lesson learned.
It was a good flight with a very friendly crew👌
Punti positivi: "The atendió"
Punti negativi: "El embarque"
Punti negativi: "Personal very rude no manners to answer Questions or direct people."
Punti positivi: "Nothing"
Punti negativi: "Staff with bad attitude and willingness to help..."
Punti positivi: "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Punti negativi: "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."
Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"
Punti positivi: "The entertainment was ok."
Punti negativi: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Punti negativi: "Flight was bit chilly, though that’s better than being stuffy"
Punti negativi: "2 hours late"
Punti positivi: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
Punti negativi: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"
Punti positivi: "Tus crew"
Punti positivi: "Very personable"
Punti negativi: "Delay in Madrid -"
Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."
Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"
Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"
Punti positivi: "It was IBERIA Flight: -Seating was good--very nice reclining seats. -Flight left and arrived on time.."
Punti negativi: "It was IBERIA Flight: -Video remote did not work well and the touch screen did not work well. -There was no vegetarian option for food--and food was not that good. -There was a check in for Business class but then for actual boarding there was only 1 line and it took almost 30 minutes to Board and we waited in long line. -Maybe the crew did not understand English so well. Thank you for listening."
Punti negativi: "No hay distraccion ni almimentacion,. El vuelo era largo de 2:45 h y siendo iberia pense que seria mucho mejor que ineria express"
Punti positivi: "MeL and wine"
Punti negativi: "3+3 seating in biz class"
Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"
Punti positivi: "Nothing about the seating"
Punti negativi: "The person in front of me was so close that when she tried to recline the seat she hurt my knee."
Punti negativi: "Tiny food. Late one hour."
Punti positivi: "OTP, the plane was modern, high load factor, which means that this flight is doing good. The wifi was also good,"
Punti negativi: "Only 4 bathrooms for the whole economy and premium economy classes and only at the center of the plane. No snacks between dinner and breakfast."
Punti negativi: "Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home"
Punti negativi: "Un po’ tutto"
Punti positivi: "The crew members were all very kind!"
Punti negativi: "Unfortunately, the wifi was not working the entire 8-hour flight."
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "they book flight connections too close in madrid, resulting in big hassles, especially if passport control is also involved"
Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"
Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"
Punti positivi: "Lunch meal was good. Flight attendants were friendly."
Punti negativi: "The temperature on the flight was VERY hot and uncomfortable! Seats were very cramped and uncomfortable. Not at all an enjoyable experience. Flight was delayed and passengers were bussed to another aircraft for outside boarding. Connecting in New York was very rushed and stressful due to the delay."
Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"
Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."
Punti negativi: "Had seat assignments, but the assignments were not honored at the airport, even though had paid external for early seat assignment."
Punti positivi: "the food"
Punti positivi: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Punti negativi: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Punti positivi: "At this moment only the entertaiment."
Punti negativi: "I would have like them to have been more humane and provided me with enough information so I could go ahead and get me something clean to wear right away. Tonight after I called they still don't have information on my luggage, and overall should have a better management, cause once I give my luggage to them, I expect them to care for it, that is implied on the customer service agreement."
Punti positivi: "the flight crew was cordial and efficient. we arrived on time."
Punti negativi: "The planes were older and the seats were not comfortable for the length of the flights."
Punti positivi: "Almost nothing!!"
Punti negativi: "Worst flight I've had ever. Plane was badly maintained. No soap in toilet and faucet did not work. Seats were extremely uncomfortable and absolutely no leg room (I'm not tall, only 5'10") The steward and stewardess talked with each other the entire time very loudly. The entire plane could hear. They laughed and giggled. Several people asked them to stop so people could sleep. It's a job not a date!"
Punti positivi: "It was fine, nothing special"
Punti negativi: "The internet was very, very expensive! $35 for very very slow internet that didn't work half of the time. Also, before I departed from the US, the customer service rep at JFK made me purchase a refundable plane ticket for $2500, and charged me a non refundable fee of $35 for booking the flight for me ( I asked how to do it via the Iberia website on my phone and she refused to help me, and the website makes it extremely not obvious how to book a refundable flight). She said because my flight was one way to Europe I had to have an onward flight, even though I was traveling by car outside of Europe. She said that they would ask me for it at customs when I arrived in Europe. Well they have never asked me for this before, and they did not ask me this time either when I arrived, so this whole exercise was pointless. When I called to get my ticket refunded, they also charged me a $25 fee for refunding the ticket, which the agent in NY did not tell me about. So I just ate $60 for no reason. In addition, the customer service person was very rude about the whole thing."
Punti positivi: "Spacious and quick."
Punti negativi: "Food was not included."
Punti positivi: "Extremely professional boarding process, and kind and attentive flight crew."
Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"
Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"
Punti positivi: "No incidents which is always a good thing. I would've liked that the seat had a USB charger though."
Punti negativi: "For some reason the airport scheduled 2 packed flights to board at gates right next to each other. These gates are right next to a main corridor. As you can imagine, it was chaos with lots of people standing around in both lines and then bunch of people trying to walk through."
Punti positivi: "Too long ago!"
Punti positivi: "The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely."
Punti negativi: "The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat"
Punti negativi: "La puntualità"
Punti positivi: "Comfortable seats from the good old days on board B 737"
Punti negativi: "My United flight was five hours delayed and I was going to miss my Air Europa flight. I called to see if I could switch flights but that was absolutely not an option and I had to buy a new one way ticket. I would’ve paid the difference, if there was one, but that wasn’t an option."
Punti positivi: "Professional crew"
Punti positivi: "Great food"
Punti negativi: "Economy is cramped for 6’3” passenger"
Punti positivi: "Modern clean plane, excellent crew"
Punti negativi: "Flight was delayed but no announcements were made"
Punti negativi: "Boarding time notification and check luggage’s cost"
Punti positivi: "Flight itself was ok"
Punti negativi: "Checkin was a chaos, different cues and no signs explaining where, crew arrived nonchalant and did bot give specific instructions or tried to appease the excalating situation among passengers cueing for a long time"
Punti positivi: "Free wine with your meal."
Punti negativi: "The staff at check in were very rude, we were never advised about paying $150 extra per bag each way! They stated because we booked through a travel agency instead of booking directly with air Europa they charged us for luggage. It was an unexpected large expense. Crew barely spoke any English."
Punti positivi: "Good seating space."
Punti negativi: "Food & drinks are expensive, but we brought our own."
Punti positivi: "Nice plan and staff."
Punti negativi: "Very slow baggage drop off at Barcelona airport."
Punti negativi: "The plane has no entertainment , we had to download an app. That should work once on the air. It didn’t , the flight attendant said it was due to many passengers using it at the same time"
Punti positivi: "The Embraer is a great regional aircraft."
Punti negativi: "There are plenty of air bridges to use at Porto airport, but AirEuropa chooses to use a stand that requires busing passengers from the terminal and back. No IFE."
Punti positivi: "The crew was friendly, and the chicken with rice was not amazing but better than average for plane food."
Punti negativi: "The plane was not in the best condition, worn seats, many screens not working... Looked like maintenance is not a priority."
Punti positivi: "Hello Dear, I am writing this message while God only knows how deeply hurt and feels descriminated I am.. Please listen carefully to my below story that happened while my flight from Milan - Madrid ___ Madrid - Miami. I traveled on October, 16th from Miami - Madrid and while checking in to this flight, the gentleman on Air Europa check in desk , required me to pay for my luggage and my iternary already stated that my ticket allowes me to have one bag in cargo and one carry on baggage on board. After I met with the station supervisor and showing the receipt, she understood my rights and proceeded professionally checking me in and I made my flight perfectly all the way to Malpensa, Milan.. On October, 23rd, I was about to make my flight back from Malpensa, Milan - Barajas, Madrid to connect from Madrid to Miami as scheduled.. I proceeded in Malpensa ,Milan Airport to check in area number 5 on terminal 2, where Air Europa flight# UX 1066 is stationed to check in the PAX on this flight. Politely I asked the lady if it's possible to be seated by any emergency exits as I am ex - commerical 1st officer for almost 8 years and I will be able to assist in case of emergency, as I am familiar with evacation procedures.. she informed me that I have to pay for this service.. i totally understood and I didn't comment, while the lady reaction and the way she answered me, was really disrespectful.. Then she asked me to pay €150 for my luggage and I explained the same that happened in Miami airport.. but this time I was deeply disrespected by telling me YOU GO TO TICKETING OFFICE OR YOU WILL NOT TRAVEL...i asked the lady to speak to the supervisor.. the supervisor came after awhile and she was very kind, polite and helpful.. but she kept insisting that I have to pay for my luggage, even I showed her the flight iternirary staying that ONE LUGGAGE IS ALLOWED ON BOARD - 1ST BAG IS FREE - 2ND BAG COST $100... and I had only one bag... Then she saw the receipt and while reading it, another lady from the check in station needed the supervisor help, so she left and I found myself speaking to no one, except the lady who is in charge of my checking in process. Then I told her that it's not fair to pay for something that I already paid for. No one in life can imagine how rude, impolite and discriminating she was.. specially speaking to her colleague in Italian carrying a conversation that I can't understand at all.. but I was able only to understand one thing she mentioned many times while angry... ( La Arabo ).... Yes I am Arabic person from Egypt that love the world from east to west, South to north... and I am living in The United States Of America with a beautiful family that have friends from different cultures, religions and races... But I felt really discriminated at this point when she mentioned ( La Arabo ) many times.... Then she looked at me saying OK AIR SIR ARE YOU GOING TO PAY FOR YOUR BAG OR YOU ARE OK TO MISS YOUR FLIGHT ?"
Punti negativi: "I honestly told her (( SHUU )) because yes, I was feeling very disrespected and discriminated.. so it's fair enough to tell her (( SHUUU )) as I was looking at someone who is still discriminating people in 2017..Then I told her where to pay ? She directed me to the TICKETING office.. I went there and was really very sad.. not for paying, for how come someone can treat a customer like that... or even a human..then when the gentleman asked me for the credit card, I dropped it on his table.. Yes I know that I did it not in a nice way.. but then i apologized to the gentleman.. and you can ask him that I told him that you have nothing to do with this.. and I should apologize.. he gave me the receipt that I still have it that prove paying €150 for my luggage.. I went through security and then proceeded to my gate with a huge feeling of happiness that I will see my family in the U.S soon after a long trip.. The craziest thing even happened while I was proceeding to the boarding gate, the lady took my boarding pass and informed me that I am not allowed to board the airplane for security reasons..What???? Why??? What did I do??? No one talk to me... The lady who was checking me in earlier was turning her face and smiling.... can you imagine?????? Can you imagine the abuse????? Then I told her what did I do ??? I am not a bad person to not be allowed to board the airplane... I don't carry a gun or anything that threatening the safety on the aircraft.. and you know What?? I started to cry while I feel that I am deeply discriminated.... they told me that the captain has the rights to refuse you being on board... Again, as an EX Commercial Pilot, I know very well that for security and safety reasons for the aircraft, the PIC has the authority not to accept a passenger on board, in case that this pax is threatening the airplane verbally, visually, mentally and physically by showing any extreme illness symptoms that would put the life of passengers on board in danger.... DO I AM ONE OF ALL THIS?????? I am someone who is never being in a police department for any criminal purposes and never threatened any human being life... so why I am not allowed to board the aircraft and go back home to see my family and go to my work that I gain my salary from, to pay my taxes to the country that I am resident in, The United States Of America.. And if you are planning to decline my boarding process, why would you let me pay €150 for the luggage???? Isn't it really unfair???? We all work hard to afford our living... so why to do this for me whime I am leaving my family in America to travel for business to afford living for my family.... it's not fair by any meaning or language...."
Punti positivi: "I want a refund of 450 euros...i had to pay for my baggage...i paid 1.184 us dollars for my tickets...and was supposed to be free hand bag and first bag free...how was printed in the tickets you sent me.. Please i need to get my money back...air europa told it was your fault... Yoel flores Miami...305 763 6049"
Punti positivi: "Cost effective, easy to access airport."
Punti negativi: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Punti positivi: "Good service and comfortable flight"
Punti positivi: "I think that good service of a plane should not be paid to watch movies and very uncomfortable watching movie on the phone screen. The WIFI is very expensive and the food looks like hospital"
Punti negativi: "I wish all of the above to improve"
Punti negativi: "No outlet to charge a phone"
Punti negativi: "I was taken back by the crew not friendly"
Punti positivi: "Food is poor , pasta have not taste n the portion not enoug"
Punti negativi: "They changed my flight by 24 hours, without ever sending a clear email telling me so. I missed my business class flight and had to book another crooks."
Punti negativi: "Charged 60 dollars for one suitcase they said they announced in the internet the day before. No email or any other notification. belt sign during the all flight for turbulences that neVer existed No food or water because of the sign No entertainment"
Punti negativi: "I had to add luggage into the booking. In short, that is impossible to do on the website, and very little information about luggage in the booking procedure. So, the passenger didn't take any changes and asked me to book flight with another airline. Which I did, and found out that canceling is not a thing that you do either...."
Punti negativi: "Bad services, and the staff too"
Punti positivi: "Price was great, flight crew very attentive, even the food was good."
Punti negativi: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."
Punti positivi: "The new planes are great! Lots of room in the overhead bins, I was able to fit my acoustic guitar in without any trouble. Crew were very helpful and professional. Thumbs up Air Europa!"
Punti positivi: "Most of the staff was friendly and professional"
Punti negativi: "As a musician all it takes is one flight attendant to make your trip a nightmare. Every flight is a game of cat and mouse to get your instrument on board. I was told there wasn't enough room, in the end half the over heads were empty."
Punti negativi: "Wery heavy communication, 99% workers in airport don't speak English . Same in Madrid and Barcelona. In Madrid from one terminal to another 25-30min walked distance."
Punti positivi: "I had heard some bad things typically associated with low-cost carriers, but that might only be on their shorter domestic/EU flights. In the bigger plane for the transatlantic flight, there was good service, two meals and drinks for free, and a decent in-flight entertainment system."
Punti negativi: "The employee at check in in Italy was not nice"
Punti positivi: "The ticket / check-in agent was very helpful and made sure we were seated together or near each other on all 3 legs of our travel."
Punti negativi: "The inability to check in ahead of the flight is frustrating - especially when you have to wait for nearly an hour for the counter to open."
Punti positivi: "The crew members were really nice. Five star treatment for economy travelers."
Punti negativi: "The plane is big and modern but lacks entertainment alternatives. They offer an IPad for rent for 10Euros. Not good."
Punti negativi: "No outlets!"
Punti positivi: "The plane and technology were top notch"
Punti negativi: "Food was not worthy for a food bank."
Punti positivi: "The entertaiment and the crew were fine."
Punti negativi: "I did not like the food and I spent more than an our in the line of aireuropa in Madrid airport to check in the luggage. The space between sits us not enough."
Punti positivi: "Price was Ok, but not great for a 30 minute flight"
Punti negativi: "Both flights were at lest an hour or more late. Some disorder in boarding. Screaming kids... and parents who did not discipline them."
Punti positivi: "On time. Cabin in very good condition. Staff friendly and professional"
Punti negativi: "No back of the seat video. No power outlets."
Punti positivi: "The food and entertainment were good."
Punti negativi: "The discomfort due to my seat assignment. My seat was directly in front of the wall to the restrooms; there was hardly any room to push my seat back into a cozy position and the continuous sound of the toilet flushing was annoying. Select your seats in advance if you're able to."
Punti positivi: "Crew extra patient and always smiling, entertainment of next generation, new plane, clean and good smell over the 8 hours of the flight. I'm a big guy, 280, seat tight but not unbearable"
Punti positivi: "I got there"
Punti negativi: "Be prepared to take a bus to the airplane. No perks of any sort."
Punti positivi: "The plane itself was handle smooth and was really a great trip."
Punti negativi: "Perhaps the aisle are to narrow...overall was great."
Numero banchi per drop bag insufficienti, un’ora di coda
La possibilità di poter personalizzare il tuo viaggio con la scelta del postoe la tipologia di bagaglio a mano. Migliorare abbassare i prezzi per i bagagli da stiva
Punti positivi: "Personale gentile. Eravamo in prima fila senza protezione davanti quindi dovevamo stare attenti alle gambe che intralciavano gli assistenti"
Punti positivi: "Piloti e stuart di bordo gentili, simpatici e competenti"
Punti negativi: "Il distanziamento sociale e le misure anticovid"
Punti negativi: "There is literally no way to contact this company, even with the pandemic going on, to cancel this flight. I tried so many times and different ways."
Punti positivi: "Confort classico EasyJet confermato"
Punti negativi: "Prenotato e pagato il posto 6 dopo lo speedy boarding ho trovato posto nella cappelliera 20 con uscita solo anteriore. Veramente un pessimo servizio"
Punti negativi: "La puntualità"
Punti negativi: "Departure time"
Punti negativi: "1 hr delay. It should be more punctual"
Punti positivi: "Boarded on time and left early."
Punti negativi: "People were loud but this did not relate to easyJet at all- it was simply other passengers"
Punti positivi: "Personale molto cortese, comfort più che accettabile (considerando che sono alto 190)."
Punti negativi: "Nella tariffa standard se permettessero almeno uno zainetto , oltre al bagaglio a mano, sarebbe perfetto il servizio"
Punti negativi: "Facilities at gate 12 at Luton were non existent, plenty of money spent on departure lounge to get money out of people but gates were atrocious with no guidance, space or seats"
Punti negativi: "Soliti ritardi ormai da aspettarsi da EDI-MXP"
Punti positivi: "Friendly crew"
Punti negativi: "Border control at EDI. Lanes too long"
Punti positivi: "Come sempre gentili e disponibili. Affaticati non per colpa loro"
Punti negativi: "I tempi di imbarco, evitare il peso e le misure delle valige, se non sono proprio notevolmente e visibilmente fuori dalle regole. Evitare di far pagare il supplemento di 60,00 euro se oltre al trolley si porta uno zaino piccolo. Tempi partenza lunghi. Sedili scomodi"
Punti positivi: "Personale ok"
Punti negativi: "Non ho apprezzato il fatto che sul bus a Malpensa non ci fosse un divisorio per I Priority boarding. C’era un pullman unico. Quando sono salito su aereo le cappelliere erano gia piene e ho dovuto mettere il mio bagaglio a mano piuttosto in fondo rispetto al mio posto (1C)."
Punti positivi: "Pulizia e cortesia"
Punti negativi: "Puntulità"
Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."
Punti negativi: "Easy jet, sempre una garanzia di ottimo servizio"
Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"
Punti positivi: "The flight was on time and everything was o.k. I had no high expectations as it was a cheap flight"
Punti positivi: "Prompt boarding"
Punti negativi: "Was delayed by one hour due to fog (not airlines fault, but a nuisance nonetheless)"
Punti negativi: "Volo in ritardo"
Punti positivi: "Crew got a late running service boarded and off the gerund promptly and made up time during the flights."
Punti negativi: "Slightly worrying that it was running late n the first place; it’s a no-frills airline. But that’s fine!"
Punti negativi: "Was not told when booking on Kayak the extra charges that Easy Jet charged for baggage and that the weight limits were much lower than the US."
Punti positivi: "The staff was great."
Punti negativi: "Nothing. All good."
Punti positivi: "the entrance from front and back"
Punti negativi: "Felt like we were being herded like cattle"
Punti positivi: "Boarding was fast. Flight was on time"
Punti negativi: "The plane smelled like vomit before take off which leads me to believe it was not cleaned properly"
Punti positivi: "WE got there."
Punti negativi: "We had purchased tickets with 2 bags at 15 Kg ea. The day before I realized that was under & I called to increase to 23 for one bag & 20 for the other. They initially said Increase would be 90 euro but when I complained that was terrible she lowered to 60. confirming email showed the icrease to 27 for 1 & 21 for the other. Actuals 22.3 & 16 . 3 for the 2nd."
Punti positivi: "Hostess Gema was extremely helpful, kind and professional. Outstanding!"
Punti negativi: "Delayed departure. Queuing under the rain unnecessarily to board the plane. (letting people boarding in batches would had reduced rain exposure."
Punti positivi: "Il volo ė stato una ninna nanna. Tranquillissimo"
Punti negativi: "Pagare 6 euro per metterr il bagaglio a mano in stiva."
Punti positivi: "Tutto organizzato bene."
Punti positivi: "Niente"
Punti negativi: "Ho dovuto imbarcare il bagaglio e penso non ci sia cosa più sgradevole se fai scali!!! Orrendo che esistano ancora questi limiti!!!"
Punti positivi: "Kept informed about delay"
Punti negativi: "The plane was delayed 3 hours so booked another flight with another airline"
Punti positivi: "Boarding process .On time flight .Love Airbus"
Punti negativi: "Nothing ."
Punti positivi: "Partenza in pesante ritardo"
Punti negativi: "Mi hanno obbligato ad imbarcare anche il bagaglio a mano nonostante fossi tra i primi 70 passeggeri e con il check in fatto on line. Non mi piace!"
Punti positivi: "Great crew and pilot"
Punti negativi: "Terrible check in / bag drop, long queues, no smiles from staff, jobs worthy- go by another airline"
Punti positivi: "Boarding was quick and efficient. Flight left on time. Arrived early. What's not to like?"
Punti negativi: "Nuthin'."
Punti positivi: "Comfort"
Punti negativi: "That my carry on luggage was not allowed"
Punti negativi: "Quasi un ora di ritardo"
Punti negativi: "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"
Punti positivi: "Crew were nice and friendly."
Punti negativi: "Boarding in Napoli was ridiculous. The boarding team acted like it was their first day and did not know what they were doing. It may have been due to the inadequate airport facilities there. Plane got off late and had to circle upon arrival at Luton."
Punti negativi: "Personale maleducato ed impreparato. Pessima gestione imbarco con lunga attesa perché incapaci di gestire anteriore e posteriore."
Punti positivi: "the crew were great. the flight was smooth. the plane was clean"
Punti negativi: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"
Punti negativi: "Siamo partiti con 40 minuti di ritardo"
Punti positivi: "Prezzo, puntualità, orari"
Punti positivi: "Cabin staff are courteous and professional"
Punti negativi: "Running extremely late without an adequate excuse. Made to wait for ages standing in the departure lounge because the dispatchers wanted to get us off their hands. Oh, and one other thing. GIVE US SOME MORE LEGROOM."
Punti positivi: "We had to pay 60$ for our carry on and it probably costed more than our entire ticket. I am so upset and infuriated at the fact that we weren’t warned in advance. The last easy jet flight we took a week ago we didn’t have to pay for our carry on."
Punti negativi: "Volo posticipato di ora in ora senza comunicazioni definitive circa l’effettiva partenza. Alle 23.30, dopo 7 ore di ritardo e l’ennesimo posticipo alle ore 2, ho deciso di non partire più per evidenti difficoltà logistiche dovute all’ora notturna di arrivo a destinazione"
Ritardo ingiustificato di 1:40h
Sempre in ritardo di 2 ore. Scandaloso
Pessimi per quanto riguarda il ceckin. Non mi è stato possibile fare il ceckin online perché siamo all’ndata che al ritorno mi dava un errore dovuta al loro sito e mi hanno fatto pagare 41,50 per il ceckin in aeroporto a Malpensa.Gia all’andata avevo inviato un’email di reclamo ma non c’è stata risposta! Penosi!! Peggio della Ryan Air! In futuro eviterò Wizz Air!!!
Punti positivi: "la cortesia e dissponibilitta del personale ,e orario preciso"
Punti positivi: "Fast and smoothy check in"
Punti negativi: "After arrival to budapest not platformy ready and waiting over 10minutes"
Punti negativi: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Punti positivi: "Nothing. Horrible experience overall, but what you pay is what you get."
Punti negativi: "Pretty much everything..."
Punti positivi: "Nothing"
Punti negativi: "Not having a 3+ hours take off delay"
Punti positivi: "personale cordiale, posti piccoli e non molto comodi."
Punti positivi: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Punti negativi: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Punti positivi: "Il volo ha avuto 3 ore di ritardo!"
Punti negativi: "La comunicazione relativa al ritardo"
Punti positivi: "Imbarco e sbarco collegati direttamente all'aerostazione. Personale sorridente e gentile. Tempi rispettati. Posti comodi."
Punti negativi: "Space between the seats."
Punti positivi: "Le hostess"
Punti negativi: "LA PUNTUALITA'"
Punti negativi: "puntualità"
Punti positivi: "Il prezzo"
Punti negativi: "Ritardo di un’ora alla partenza e di un’ora circa al nastro bagagli"
Punti positivi: "Interni dell'aereo, atterraggio e gentilezza del personale"
Punti negativi: "Il ritardo di mezz'ora della partenza"
Punti positivi: "On time departure"
Punti negativi: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Punti positivi: "I liked how the crew on the plane worked. Very nice."
Punti negativi: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Punti positivi: "Entrambi i voli hanno registrato un forte ritardo,quello di ritorno addirittura di 2 ore."
Punti positivi: "The air hosts and hostesses were very polite and courteous."
Punti negativi: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Punti negativi: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Punti positivi: "Everything was ok"
Punti positivi: "The price"
Punti negativi: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Punti positivi: "Smooth flight"
Punti negativi: "No terminal connection"
Punti positivi: "The crew was really nice"
Punti negativi: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Punti positivi: "La semplicità è velocità di imbarco"
Punti negativi: "Ritardo di oltre un'ora per il mio volo LTN-BRI"
Punti negativi: "No air conditioned 2 hours late Poor ground service"
Punti positivi: "Good legroom and comfortable seats"
Punti negativi: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Punti negativi: "Già alle 10.45 stamane si sapeva che il volo avrebbe avuto 3 ore di ritardo e nemmeno un mail/sms per informare in anticipo del ritardo"
Punti negativi: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Punti negativi: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Punti positivi: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Punti positivi: "Quick to board, smooth take off and landing"
Punti negativi: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Punti positivi: "Viaggio spesso con Wizz e devo dire che rispetto ad altre low cost il servizio è davvero ottimo."
Punti negativi: "long time wating in bus to get plane"
Punti positivi: "Pleasant staff."
Punti negativi: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Punti positivi: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Punti negativi: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Punti positivi: "Flight was on schedule"
Punti negativi: "No free drinking water"
Punti negativi: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Punti positivi: "Price"
Punti negativi: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Punti positivi: "Crew very friendly."
Punti negativi: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Punti negativi: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Punti negativi: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Punti negativi: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."