Ottimo aereomobile e personale cordiale.
None of the seats recline, on the whole plane.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti positivi: "Booking, price"
Punti negativi: "A little easier site navigation- understanding"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants."
Punti negativi: "Honestly can’t think of anything!!"
Punti positivi: "La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "The most amazing service, good food and great steward"
Punti negativi: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Punti negativi: "Nothing"
Punti negativi: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti negativi: "The multiple gate changes & technical delay caused us to miss our connection to Boston"
Punti negativi: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti positivi: "Crew was OK, seat was comfortable"
Punti negativi: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Punti positivi: "Great crew"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti negativi: "Voli in ritardo"
Punti positivi: "Too cramped for a 10 hour flight"
Punti negativi: "Same as above"
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "The service and the airplane"
Punti negativi: "Nothing at all"
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti positivi: "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Punti negativi: "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."
Punti negativi: "Troppo freddo"
Punti positivi: "Boarding process and email updates."
Punti negativi: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."
Punti positivi: "Nothing positive to report...NOTHING!!"
Punti negativi: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Punti positivi: "in orario tutto ok"
Punti positivi: "in orario tutto ok."
Punti positivi: "Crew"
Punti negativi: "N/A"
Punti positivi: "nice crew!"
Punti negativi: "Seat hardly reclines at all."
Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."
Punti negativi: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."
Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"
Punti positivi: "Cabin service and crew excelent"
Punti negativi: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."
Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"
Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"
Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"
Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"
Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."
Punti positivi: "Generale pulizia di tutti i servizi."
Punti negativi: "Ritardo di una orriva all'arrivo per lungo imbarco da parcheggio lontanissimo da aeroporto"
L'atterraggio è stato un po' brusco
Great flight Will go again!
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Punti negativi: "Nothing,just the seats. Cleanliness was perfect"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti negativi: "It's KLM. What else do you need to know."
Punti positivi: "Nice crew, good food."
Punti negativi: "Both bathroom were not working in business class area."
Punti positivi: "Information sharing by pilots and crew. Economy class leg room is good."
Punti negativi: "All good up to the level"
Punti positivi: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Punti positivi: "Staff were professional and polite."
Punti negativi: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Punti negativi: "Information on arrival time was not correct"
Punti positivi: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Punti positivi: "Yes"
Punti negativi: "Everything was good"
Punti negativi: "KLM crew exceed our expectations"
Punti negativi: "Fix the damn KIOSKS at Vienna!"
Punti positivi: "Crew helpful. Food good."
Punti negativi: "Better range of movies please"
Punti positivi: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Punti negativi: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Punti positivi: "Crew were great"
Punti negativi: "Refreshments"
Punti negativi: "Troppo ritardo"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti negativi: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Punti positivi: "KLM staff is great"
Punti negativi: "Flight cancelled"
Punti negativi: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Punti negativi: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Punti positivi: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Punti negativi: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Punti negativi: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Punti positivi: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Punti negativi: "Nothing"
Punti negativi: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Punti positivi: "Everything was clean and well organized."
Punti negativi: "The flight was delayed 1 1/2 hours."
Punti positivi: "Nice flight ...was comfortable travel ...good food.Thanks"
Punti negativi: "No such things"
Punti positivi: "kLM staff was great."
Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Punti negativi: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Punti positivi: "Wifi on Board"
Punti negativi: "Nothing"
Punti positivi: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Punti negativi: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Punti negativi: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "I got some rest"
Punti negativi: "unable to charge my phone or watch movies"
Punti positivi: "Short flight with good communication."
Punti negativi: "Nil to complain."
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti positivi: "The staff was very helpful and professional. Promp response to calling for attention."
Punti negativi: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Punti positivi: "Airlines issue"
Punti negativi: "Profiling certain customers"
Punti positivi: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Punti negativi: "The amount of extras you have to click no to while checking in online."
Punti negativi: "Tiny old cramped plane."
Punti positivi: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Punti negativi: "Nothing to be honest . All positive."
Punti negativi: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Punti positivi: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Punti negativi: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Flight was first class Experience at Edinburgh Airport was appalling
great airline - puts others to shame
The flight was first class the experience on landing in Edinburgh was not Crammed into a bus and held on tarmac for 15 minutes followed by just under 1 hour to clear passport control Only one flight at that time Disappointing!!!
Smooth process, great in flight crew you wouldn’t want to travel more than 3.5 hrs with them as the seats are slightly hard
Punti negativi: "Not much. Outside influences not under their control"
Punti negativi: "Everything is made easy...."
Punti positivi: "Simple checking with baggage etc"
Punti negativi: "More leg room"
Punti negativi: "It was freezing on the plane everyone had hoods up and coats on."
Punti positivi: "Seats and legroom very good for a budget airline. Crew very good."
Punti negativi: "Boarding in Naples was dire"
Punti negativi: "Seats don't recline"
Punti positivi: "Crew were good, no issues. Flight was prompt and easy."
Punti negativi: "A few too many announcements and promotions for buying stuff on board."
Punti positivi: "Comfortable flight"
Punti negativi: "Alanya airport puts you through security 3 times. If they want to do this at the gate including hand searching they need to employ more staff to speed up the process. Food and drink at the airport is expensive"
Punti positivi: "That it's over"
Punti negativi: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."
Punti negativi: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."
Punti positivi: "Nice plane and well trained crew, will fly them again, without any doubt"
Punti positivi: "Boarding well organised, cfrew friendly."
Punti negativi: "Announcements too frequent and very loud."
Punti negativi: "Missed the need to add luggage to both inward and outbound journey, that got excessively charged on the way back. Have never had to select luggage allowances both ways, clearly we want to bring our luggage back! + why should it cost twice as much to add to the hold when paying at the airport, rip of"
Punti positivi: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Punti negativi: "I canot think of any single fault at all."
Punti positivi: "Great boarding decent legroom"
Punti negativi: "Good all round - no entertainment but it’s short haul so expected"
Punti positivi: "This plane was alot older then other planes owned but the cabin was still new, legroom brill, clean cabin and excellent staff. We were kept fully informed of the extra safety procedures needed in regards to de-ice the plane before takeoff."
Punti negativi: "Would have rathered a new plane, and to land ontime but only 20 mins late."
Punti positivi: "Comfortable, friendly service on the plane."
Punti negativi: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Punti positivi: "Late at the airport but they managed to get us all through and boarded on time"
Punti negativi: "Too many steps especially at Birmingham"
Punti positivi: "Crew was good, boarding was good. On time."
Punti negativi: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."
Punti positivi: "The crew were helpful and friendly"
Punti negativi: "Nothing to report. Very efficient"
Punti positivi: "Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again."
Punti negativi: "Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised."
Punti positivi: "Good flight (when we eventually got airborne. Friendly cabin crew"
Punti negativi: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Punti positivi: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Punti negativi: "No entertainment"
Punti positivi: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Punti negativi: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Punti positivi: "The convenience of the route"
Punti negativi: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."
Punti positivi: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Punti positivi: "Last minute booking from Alicante, amazing seat allocation and the flight arrived 35 minutes early."
Punti negativi: "Shame Leeds wasn’t ready for us, took far too long to access the terminal and queue at passport control was a joke. Landed feeling great, now I’m ticked off."
Punti positivi: "Another excellent flight on Jet2 , 35 minute delay but handled with such relaxed professionalism by the crew. Highley recommend *****"
Punti negativi: "Nothing."
Punti positivi: "On time."
Punti negativi: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Punti positivi: "Decent legroom"
Punti negativi: "Having to turn off electronic equipment for take off and 30 mins before landing. Ridiculous as all other airlines now agree this is pointless."
Punti positivi: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Punti negativi: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."
Punti positivi: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Punti positivi: "Short check in, good leg room in seats"
Punti negativi: "Overpriced food"
Punti positivi: "Delayed boarding, taking off, landing, and then getting from plane to gate"
Punti positivi: "Everything, staff the whole package faultless, well done !!!"
Punti positivi: "First time iv used jet2 and I will again"
Punti positivi: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Punti negativi: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Punti negativi: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"
Punti negativi: "Delay due to incompetence at Venice airport"
Punti positivi: "- Flight was on time, yet they pad the timetable to make it difficult to be late. - Aircraft was relatively clean considering this was its 4th flight of the day, and the fact it's 29 years old. - More laid back then EZY and FR as they allow a reasonable turnaround time."
Punti negativi: "- Seat assignments don't always make sense, we were split up even though there was an empty row behind us. - Shortly after takeoff passengers moved into the extra legroom seats without paying. - Constant attempt to sell things to you, scratch cards, overpriced drinks etc."
Punti positivi: "Great service and food and smooth all the wsy"
Punti negativi: "BiokAggrevation beforehand trying to book guaranteed cabin baggage"
Punti positivi: "Convenient flights. Friendly staff. Excellent price."
Punti negativi: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Punti positivi: "Friendly, polite crew and clean aircraft both ways."
Punti negativi: "Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc."
Punti negativi: "Our flight out was delayed by a couple of hours and the return flight was delayed at least an hour. It was clear skies, no tusre why. Also, after having paid to check our bag, the bag didn't arrive at our destination because it was removed from the plane, along with 26 others. We didn't get it back for 5 days, just in time for our holiday to be over."
Punti positivi: "Staff and process"
Punti negativi: "No entertainment, pre booking hot food"
A little free snack would be nice for the price of the ticket. Faster boarding and disembark appreciated.
Punti positivi: "nothing"
Punti negativi: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."
Punti positivi: "Nice smooth process and good deal"
Punti negativi: "You did just fine"
Punti positivi: "On time, great crew, comfortable ride even in coach"
Punti negativi: "Proper charging stations on planes (not just underseat plus, but better to have front-facing USB)."
Punti positivi: "I liked Air Lingis. The crew and entertainment set up."
Punti negativi: "I had to RUN to get to this gate. And the number changed. I was the 2nd to last person on. International flights should have a small area to stretch and loosen up. Being large and stuffed into a small seat for so long is not good."
Punti positivi: "Great movies and TV available."
Punti negativi: "The food and service was pretty mediocre. The plane was old and felt dirty."
Punti positivi: "Ordinary flight, no food (though International it operates like Domestic Travel)."
Punti negativi: "Boarding is extremely weird for Air Lingus. Causes problems when there is no proper order."
Punti negativi: "The arrival point in Dublin airport is like a ramshackle passageway. A good walk from Terminal 2(supposwd arrival point) A Swiz by Are lingus. Ruined all the good points."
Punti positivi: "Plane was comfortable, twin prop, nothing special but as expected. Smoother than expected ride."
Punti negativi: "Boarding was by bus, which had to keep stopping for moving aircraft. And it was a cold, wet & windy Dublin day!"
Punti positivi: "Nothing"
Punti negativi: "Delayed for 8 hrs. Had to go through passport control twice. Horrible service"
Punti positivi: "The efficient flight but no drinks or snacks w/o purchase"
Punti positivi: "Entertainment very good food good"
Punti negativi: "Cramped boarding disorganized"
Punti positivi: "comfortable flight, excellent crew."
Punti positivi: "Good flight with good service."
Punti positivi: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Punti negativi: "See above"
Punti positivi: "Very comfortable in a very good flight crew"
Punti negativi: "NO COMPLIMENTARY WATER OR COFFEE. SEATS larger and MORE COMFORTABLE"
Punti positivi: "Quick boarding. Friendly flight attendants."
Punti positivi: "Everyone was super cheerful and happy to help."
Punti positivi: "Food aervice"
Punti negativi: "It took 3 requests and about an hour for staff to reset it. Then both of our screens turned off and reset themselves multiple times during the flight. Seat cushion would not stay on the seat."
Punti negativi: "No complimentary water. Seat would not go back. Steward was disinterested and did not assist. Very uncomfortable flight."
Punti positivi: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Punti negativi: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Punti negativi: "Flight was delayed over 2 hours. They also lost my luggage. Very poor and rude customer service."
Punti positivi: "Seating location was as expected and service was great. We enjoyed the overall flight experience."
Punti negativi: "Check-in at Milan was quite slow and confusing. Would recommend opening earlier or having additional staff. Once you make it through the check-in process, you are stuck in an area of the airport with very little amenities."
Punti positivi: "Staff was first rate-very professional"
Punti negativi: "poor selection of entertainment, selection out of date and not current movies, over-all appearance of plane was shabby"
Punti negativi: "All of our luggage was left behind by Aer Lingus in Dublin when we caught our connecting flight and now we are in Rome without any clean clothes! Being here without our luggage is unacceptable."
Punti positivi: "Seats comfortable, crew pleasant"
Punti negativi: "My plane was broken, they had no idea when and if we were going fly away. Once the plane was brought to the gate, mechanics had the engine apart inspecting it. Then they caused a fuel spill during fill up which caused the fire trucks to come. This was very discomforting for 300 people waiting for 4+ hours to get on their plane. Once on the plane internet did not work, and my in seat entertainment was rebooting often. I spent 7+ hours at Dublin Airport, sick with a sinus congestion... Plus all the restaurants and shops were closed due to it being after hours of their operation. Last time flying this airline."
Punti negativi: "That the brekfast was not served"
Punti positivi: "Sat in exit row, so leg room was great. Entertainment: played 5 card draw with my wife."
Punti negativi: "Aer Lingus' model is kind of no frills, so can't be upset about no movies, free drinks, etc."
Punti negativi: "Need Fruits, vegetables, salads, fresh fish,"
Punti positivi: "The stewards and stewardesses kept a cheery attitude and tried their best to deal with the customer complaints and the constant need of attention of people whose entertainment units didn't work."
Punti negativi: "Unfortunately, I was the unlucky one and had the broken tv and remote set for the entirety of the plane. About 1 in every 3 people however were experiencing issues with their video or audio and had to have their sets rebooted multiple times. This was mainly due to it just being a very old plane and the systems not working anymore. As one of the stewardesses said, she can reboot it, but shes not an engineer. It is majorly time for them to update their interiors."
Punti positivi: "courteous crew, reasonable food and snacks"
Punti positivi: "The opportunity to land close to home."
Punti negativi: "Nothing"
Punti positivi: "good crew"
Punti negativi: "wi fi a bordo;"
Punti positivi: "crew was nice"
Punti negativi: "seats were very uncomfortable."
Punti positivi: "Crew was great very attentive"
Punti negativi: "My monitor kept restarting or would freeze"
Punti positivi: "Andrew and Yvonne saved the day."
Punti negativi: "Wifi, entertainment system went down. Some crew members a little slower than others."
Punti positivi: "One of the best flights I have ever been on! The staff was extremely friendly and accommodating, food was good, and the flight was very smooth. I would definitely fly with them again."
Punti negativi: "Only complaint I had was with the entertainment system. The sound on the TV was extremely off, and made it difficult to watch anything. Also, the international flight staff was much friendlier than the staff on a 2 hour flight from Budapest to Dublin."
Punti positivi: "Great flight on this flight. Reagular earbuds work with entertainment system, seats were very comfortable with a bit of more leg room, again, the food was great."
Punti negativi: "We arrived in Toronto from Dublin to get our connecting flight with two very tired children and were told by Air Canada that our connecting flight was never booked by Aer Lingus. We were told that the flight we were supposed to be on was full and there was no flights until the next morning. To top it off Air Canada could not locate our baggage and we were told to wait around and check back every half hour. If was past two in the morning Dublin time and our kids were exhausted and fell esleep in the airport. We could not wait around any longer with exhausted children so we booked a hotel and took our kids there without our luggage. Our kids were crying because our baggage was lost and thus was a shitty way to end our vacation and my birthday! Would not recommend flying with Aer Lingus or Air Canada. Horrible service."
Punti positivi: "Crew very pleasant"
Punti negativi: "No complaints"
Punti positivi: "The Aer Lingus crew on board were awesome. Very helpful in helping me to sort out my seat and getting me comfortable. (Hadnt slept the night before)."
Punti negativi: "Al Italia, working for Aer Lingus, put me in the very last row on both flights despite checking in three hrs before an inter-europe flight. This was my eighth Aer Lingus flight in six months. Should be better customer service from your partners."
Punti positivi: "The flight crew was wonderful"
Punti negativi: "inability to get seats ahead of time - sat in rear of aircraft - cramped. I would have liked ability to pay for upgrading seats for more room. In-seat entertainment was glitchy much of the flight."
Punti negativi: "the staff was rude"
Punti positivi: "Friendly service"
Punti negativi: "No wifi on the plane...it did not work on both of my flights."
Punti positivi: "the check-in representative was extremely courteous"
Punti negativi: "No veg food. Crew was not accomidating."
Punti negativi: "Couldn't check in for the second leg of the flight to the US, neither on-line nor at the departing airport, had to go to connections in Dublin."
Punti positivi: "The flights were on time."
Punti negativi: "Since I booked with vayama, through kayak, aerlingus wouldn't give me more than basic flight info. I didn't even know if my seats were confirmed, which they weren't on the connecting flight with JetBlue airlines. The website said to contact vayama, vayam said contact the airline. Our bags were not checked through to our destination so we had to collect them in New York. They are supposedly partner airlines but told us we had no choice and had to wait till aerlingus opened customer service. We were stuck for 7 hours outside of security with our bags and 1 Duncan donuts kiosk. The 12 hr overall layover was bad enough without that. I understand that booking through discount sites comes with its own cost, but you should know if you have assigned seats and that your baggage will make it."
Punti positivi: "I loved the different features on the screen and the excellent. Customer service on this flights"
Punti negativi: "The space on the seat."
Punti negativi: "Entertainment system was not working on all seats"
Punti positivi: "The crew was perfect"
Punti negativi: "No wi fi on the plane."
Punti positivi: "n/a"
Punti negativi: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Punti positivi: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Punti positivi: "Nice and attentive crew."
Punti negativi: "Seats not comfortable in premier economy."
Punti negativi: "Seats were too close together."
Punti positivi: "More space in business class (777-300) than many other airlines."
Punti negativi: "Entertainment very limited. No adjustable air vents in this aircraft"
Punti positivi: "Friendly crew"
Punti positivi: "The entertainment options were great."
Punti negativi: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti positivi: "Crew was very friendly and seat in KQ is super comfortable in Business."
Punti positivi: "crew was great, seats were comfortable"
Punti negativi: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Punti positivi: "crew great comfortable"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti negativi: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "The new movies selection, food was very good, staff more friendly than previous flights"
Punti negativi: "Boarding always a problem on MEA we have to wait too long in the queue"
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "Not to be late ,and not to loose my luggege"
Punti positivi: "Great seat. Comfortable. Quick boarding."
Punti negativi: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Punti negativi: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "The crew was very gentile."
Punti negativi: "No enterteinment on the plane."
Punti negativi: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Punti positivi: "Everything. crew friendly and food/drinks the best"
Punti negativi: "Nothing...all was wonderful"
Punti positivi: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Punti negativi: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Punti positivi: "Liked the transfer"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Everything"
Punti positivi: "The food was okay and the staff were friendly."
Punti negativi: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Punti positivi: "Everything was fine"
Punti positivi: "Boarding this large plane went relatively quickly and orderly."
Punti negativi: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Punti positivi: "The staff was very nice and friendly"
Punti negativi: "One hour delay without any information on embarking and another hour in the plane before departure"
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti positivi: "nice drink selection on board flights"
Punti negativi: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Punti positivi: "Food was Fantastic, Air France the Best on Air."
Punti positivi: "The crew and flight was faultless"
Punti negativi: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti positivi: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Punti negativi: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Punti negativi: "no complaints"
Punti positivi: "The service"
Punti negativi: "Nothing"
Punti negativi: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Punti negativi: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Punti positivi: "nothing"
Punti negativi: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Punti positivi: "Aeromobile comodo e personale davvero professionale"