Trova offerte per voli internazionali per Firenze

"The airplane was very small The seats were very uncomfortable Without capability to move back No USB ports The food was bad"

"Swiss!"

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti negativi: "Food and entertainment cud be better"

Punti negativi: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."

Punti negativi: "Boarding was late and line was very lonf"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "plane was clean"

Punti positivi: "On time. Check in was very easy."

Punti positivi: "Great entertainment and food- all excellent."
Punti negativi: "Uncomfortable, small seats in Economy."

Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Punti positivi: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Punti negativi: "Nothing"

Punti positivi: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Punti negativi: "the seats are small and very small space in comparison to Lufthansa"

Punti positivi: "Great scenery!!!"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti negativi: "Difficult if not impossible to sleep in coach"

Punti positivi: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Punti negativi: "The leg room or seat closeness."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Food and drink service were excellent and big choice of entertainment"
Punti negativi: "seat row spacing in economy was too tight for a 10+ hour flight"

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti positivi: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Punti negativi: "The food standard seemed to be lowered a little bit, but still very well prepared."

Punti negativi: "We didn't even make this flight."

Punti positivi: "Everything"
Punti negativi: "That it wasn’t a flight to Denver"

Punti positivi: "Attendants were very courteous"
Punti negativi: "Very little leg room Seats were quite uncomfortable"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti negativi: "I felt like a sardine."

Punti negativi: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"

Punti positivi: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"

Punti positivi: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"

Punti positivi: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Punti negativi: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."

Punti positivi: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."

Punti positivi: "Food a, entertainment and crew were really good!"
Punti negativi: "Boarding was chaose and seats were tight."

Punti positivi: "Nothing really"
Punti negativi: "Seats, food , entertainment."

Punti negativi: "1h45 departure delayed with no compensation."

Punti positivi: "GREAT SERVICE, GREAT PEOPLE!"

Punti negativi: "The flight was cancelled in the middle of the night the night before, forced me to find another flight and re-book my morning 6:45am flight tickets at midnight for next morning. Not fun."

Punti negativi: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."

Punti positivi: "Good food, friendly staff"

Punti negativi: "Major delay"

Punti positivi: "It takes two minutes to get to a live operator when you call. Simply amazing."
Punti negativi: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti negativi: "Even one member of the crew was not very nice with my young daughters."

Punti positivi: "Friendly crew. Good food and entertainment. Comfortable seats."

Punti positivi: "smooth, professional, comfortable"

Punti positivi: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Punti negativi: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."

Punti negativi: "Ritardo di 1/2 ora"

Punti positivi: "crew was attentive"
Punti negativi: "having to take a bus from the terminal to board"

"This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall."

"It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?"

"Lots of delays. Armrests are not big enough for two people."

Punti positivi: "Seat very v=comfotable"

Punti positivi: "Plane was new and equipped"
Punti negativi: "In first class we had beef jerky for breakfast"

Punti positivi: "Friendly crew"

Punti negativi: "None"

Punti positivi: "Great crew."

Punti positivi: "Don’t go overboard"
Punti negativi: "Cleaner"

Punti positivi: "Good"
Punti negativi: "Good for now"

Punti negativi: "The flight attendants were fantastic!"

Punti negativi: "Not delayed"

Punti negativi: "No mechanical failures or delays would be nice"

Punti positivi: "The crew was polite and pleasant unlike the crew from KC to Boston."
Punti negativi: "Telling us to check bags before we get to our seat and find out there is no more room."

Punti positivi: "Seat was hard, not much foot space"
Punti negativi: "My wife and Iasked for a snack, it was never delivered"

Punti negativi: "The flight attendants were quick with the pick up of drinks. I had only been served my drink for five minutes and they were already coming around to pick up trash."

Punti positivi: "Ryan was great! Very nice and professional, would love to see him on a future flight."

Punti positivi: "Smooth flights and in time. Everyone is so nice. True professionals"

Punti positivi: "N/a"
Punti negativi: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"

Punti positivi: "Good flight in air"

Punti positivi: "The seat get’s bit hard after 14 hours."
Punti negativi: "The food was ok but not great"

Punti negativi: "Delays due to Democrats not making deal"

Punti positivi: "All for everithing. I thing that for the firth fly if your conditions are aceptable idillio contaci your company. Thanks you. Vega Consuelo Milano"

Punti negativi: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."

Punti negativi: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Punti negativi: "A parte il volo in ritardo di 1 ora e un quarto tutto bene, un po’ rumorosi i motori."

Punti positivi: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Punti negativi: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."

Punti negativi: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Punti positivi: "Personale cortese con servizio rinfresco compreso"
Punti negativi: "Aereo un po’ antiquato md80, con motori posti nella parte posteriore molto rumoroso e fastidiosi."

Punti positivi: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Punti negativi: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."

Punti positivi: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Punti negativi: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"

Punti negativi: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"

Punti negativi: "Ho preso premium economy ma non ce la neanche appoggio piedi"

Punti positivi: "Leg room and seats are very tight and I'm a small person."
Punti negativi: "Coach class is very crowded."

Punti positivi: "Super nice flight attendant. Really made all of us (business travelers, retired military folks, family with little kids heading to a wedding) feel welcomed and happy. Great experience."

Punti negativi: "Non ho preso questo volo da LA a Mexico City. Ho chiesto un rimborso e non mi e’ stato dato."

Punti positivi: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."

Punti positivi: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Punti negativi: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."

Punti positivi: "Il personale di Klm è stato molto gentile e anche quelli di Delta"
Punti negativi: "Troppo tempo di attesa ad Atlanta"

Punti negativi: "Lo spazio a bordo, sempre meno !"

Punti positivi: "on time, good food, good films enough space to sleep in economy."
Punti negativi: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."

Punti negativi: "Drop off bagaglio lentissimo , 1 ora in attesa. Tre desk aperti ma due bloccati da passeggeri per 1 ora"

Punti positivi: "Cabin crew and captain were great."
Punti negativi: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."

Punti positivi: "Staff smooth flight great landing and free movies"
Punti negativi: "Everything was perfect"

Punti positivi: "Your entertainment system is fabulous!"
Punti negativi: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."

Punti positivi: "gate staff were great"
Punti negativi: "plane cabin staff looked overworked"

Punti positivi: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Punti negativi: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."

Punti positivi: "I like Delta. They are organized and professional. They treat traveler with dignity."

Punti negativi: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"

Punti negativi: "Ottimo"

"Dreamliner was comfortable and entertainment system good"

Punti positivi: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Punti negativi: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Punti negativi: "Nothing,just the seats. Cleanliness was perfect"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Punti negativi: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Punti positivi: "Information sharing by pilots and crew. Economy class leg room is good."
Punti negativi: "All good up to the level"

Punti positivi: "Muslim food"

Punti positivi: "Staff were professional and polite."
Punti negativi: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Punti positivi: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Punti positivi: "Crew was helpful and food was very good"
Punti negativi: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Punti negativi: "Head support for 6 feet plus people on seats would be good"

Punti negativi: "Troppo ritardo"

Punti positivi: "The entertainment was amazing"
Punti negativi: "The seats were a bit hard"

Punti negativi: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Nice aircraft"
Punti negativi: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Punti positivi: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Punti negativi: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Punti positivi: "Good"
Punti negativi: "Nothing"

Punti negativi: "No reading light in my seat..."

Punti positivi: "Entertainment options."
Punti negativi: "Service was poor, seat did not recline, and the food was terrible."

Punti positivi: "Everything is alright"

Punti positivi: "The crew was really friendly."
Punti negativi: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Punti negativi: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Punti positivi: "Nice crew pilot food and beverage"
Punti negativi: "No wifi"

Punti positivi: "Light snack and complementary wine"

Punti negativi: "Nothing special"

Punti positivi: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Punti positivi: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Punti negativi: "That it didn’t happen."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Very friendly crew going out of way to assist in making trip comfortable"
Punti negativi: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Punti positivi: "Arrived Early!"
Punti negativi: "Left Late :-)"

Punti negativi: "The streaming service didn’t work"

Punti positivi: "Premium economy service was good."
Punti negativi: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Punti positivi: "Very friendly service!"

Punti negativi: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti negativi: "Tiny old cramped plane."

Punti positivi: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Punti negativi: "Flight was delayed due to weather in Amsterdam area"

Punti positivi: "The flight attendants could not do enough for you."
Punti negativi: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Punti negativi: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Punti positivi: "Thankful for coffee being served without charge. Not all airlines do that."

Punti positivi: "Crew was very helpful.food"
Punti negativi: "Food was not upto the mark."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti negativi: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Punti positivi: "I really like the spaciousness, the plug ins and general service"
Punti negativi: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Punti positivi: "Timing & efficiency. Good food though only a sandwich."
Punti negativi: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Punti negativi: "The bags where damaged from the staff"

"The flights were supposed to be with SAS only, but I was mailed by United, requiring documentations for international travel. Before contacting the customer service, I thought this may have been spam/scam... However it was impossible to do an online check in from all SAS, United and Kayak websites. I was therefore forced to check in at the airport with United (again, I wouldn't have known if I had not contacted CS). What really managed to piss me off is that at the time of the check in, not only United was not able to check me in with SAS, but the first flight was also arriving in Chicago at the terminal 1,with the second departing from terminal 5! These terminals are at the opposite poles of the airport (need a shuttle, because it's impossible to walk) and I had to check in and pass through the security again, with a 1:30 hour layover on a transatlantic flight!! Furthermore, Kayak HID THESE DETAILS UNTIL I FOUND OUT AT THE CHECK IN AT THE TIME OF DEPARTURE. I was lucky enough to catch that flight, but only because there was no line at the security. In my case I wasn't traveling for tourism, but I was on my way back to my home country, on the grace period of my US visa. I think it's easy to figure out how many issues losing that flight could have caused to me... I also think this is a deeply irregular way of selling tickets and that kayak should have accounted liable for the issues I may have ran into."

"Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability."

Punti positivi: "Plane is clean and comfortable. Boarding was great."
Punti negativi: "Staff was lacy and rude to another customer. She told the passenger she wasn’t walking to the back of the plane to get her a paper cup."

Punti positivi: "Crew was great. Flight was clean."
Punti negativi: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."

Punti positivi: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Punti negativi: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."

Punti negativi: "Newer movies"

Punti negativi: "No wifi"

Punti positivi: "The flight went by fast."
Punti negativi: "They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( ."

Punti positivi: "stretto e sottile, ma su questi aerei si sa"
Punti negativi: "più spazio"

Punti negativi: "Uncomfortable seats."

Punti positivi: "Food was good and entertainment system was full of plenty of options to help pass the time"
Punti negativi: "Seat got hard and so little leg room."

Punti positivi: "Ok"
Punti negativi: "Ok"

Punti positivi: "Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served."

Punti positivi: "Overall, an incredible experience!!!"
Punti negativi: "The food was excellent"

Punti positivi: "Beautiful airport, nice merchandise and merchants.flights on time."
Punti negativi: "In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info."

Punti positivi: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Punti negativi: "Used backup plane. It had an older entertainment system."

Punti positivi: "Nothing."
Punti negativi: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."

Punti positivi: "tutto"

Punti positivi: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Punti negativi: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."

Punti positivi: "Excellent leg room in first seat near emergency exit door"
Punti negativi: "Seat was close to toilets so a lot of traffic"

Punti positivi: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"

Punti positivi: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Punti negativi: "Legroom."

Punti negativi: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."

Punti negativi: "I would like more checked baggage allowance."

Punti positivi: "Alot of room for legs, good hp service"
Punti negativi: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"

Punti positivi: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."

Punti positivi: "2 meals included for a 7 hour flight!"

Punti positivi: "Services"
Punti negativi: "Didn’t have veggies good on board"

Punti negativi: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."

Punti negativi: "And no video either, power point also did not work. Had booked an aidle, but change of aircraft left me in tje middle :("

Punti positivi: "Great crew, on schedule."
Punti negativi: "SAS is packing in 200 passengers in their Airbus 321, so no space and seat comfort like 0. Also make sure you have paid for bags, Kayak will sell you tickets that don't include bags.so double check your reservation. If you are stuck with a ticket that doesn't include bags, call SAS an add bags $35 per bag. Do this at least 24 hours before departure.SAS is the only one that can add the bags, kayak is unable to add bags after purchase."

Punti negativi: "Delay, no place to sit and wait"

Punti positivi: "Cheap, more than basic, and comfortable. No major complains."
Punti negativi: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."

Punti positivi: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."

Punti positivi: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Punti negativi: "No free booze!"

Punti positivi: "check in person helped get me a window seat with a view"
Punti negativi: "No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes."

Punti positivi: "Seat room good. Food very good. Flight attendants excellent."
Punti negativi: "Nothing comes to mind at this time."

Punti positivi: "Good legroom good food in early"
Punti negativi: "Waiting area at gate to small not jalf as much seating as needed"

Punti negativi: "Mi sono dovuta sobbarcare 4 ore di attesa prima di imbarcarmi per una destinazione diversa (Stoccolma) e poi da li, dopo altre due ore di attesa finalmente ripartire per Roma, dove presumo di arrivare con almeno 7 ore di ritardo sul programma originale"

Punti positivi: "L'aeromobile era nuovo"
Punti negativi: "Cibo e servizio scadente, con bevande a pagamento (all'andata non ho pagato invece nulla). Ritardo di oltre due ore che mi ha fatto perdere la coincidenza per Roma. Come premio di consolazione un buono di 100 corone per mangiare, peccato non bastassero nemmeno per un panino"

Punti negativi: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"

Punti negativi: "Seat was uncomfortable."

Punti positivi: "Food, crew, entertainment"
Punti negativi: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."

Punti negativi: "Mostly junk food"

Punti positivi: "Up and down. Crew was great!"

Punti positivi: "Best food on an airplane I have ever had. Great service from the cabin crew."
Punti negativi: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."

Punti positivi: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Punti negativi: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."

Punti positivi: "The leg room. The great service and attitude."
Punti negativi: "The food... needs to be improved, even if it means charging a fee."

Punti positivi: "Great service overall. Will definitely use again!"

Punti positivi: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Punti negativi: "Food was just okay, some beverages had to paid like in low cost flights"

Punti negativi: "Had to check prophylacticly my roller bag, even though flight wasn't full—"

Punti negativi: "Nothing"

Punti positivi: "The hot bacon sandwich for breakfast was generous for economy."
Punti negativi: "We left late but I’m not sure the airline could do much about it."

Punti positivi: "Offer of small meal."
Punti negativi: "Delayed 1 hour. Asked to check in bag as full flight"

Punti positivi: "The stewards were very nice and professional!"
Punti negativi: "From my point of view, everything was just right. Loved it."

Punti negativi: "Be on time so we dont miss our connection"

Punti positivi: "Flight and on board service was fine"
Punti negativi: "It is not acceptable when arriving at the recommended time, at a major airport, with a major airline, to find no desks open. We checked in online but our passes “could not be issued”. There were no self service terminals so we stood waiting an hour. Staff were sitting idly but not serving customers."

Punti positivi: "Nice, remember usb charger cord & earbuds."

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti negativi: "All ok"

Punti positivi: "Easy flight"
Punti negativi: "choice of snacks, unfriendly staff"

Punti positivi: "The crew is always incredible"
Punti negativi: "When you buy business you expect the quick boarding etc. Boarding group 1 and 2 together created a mess"

Punti negativi: "Better not be hungry while boarding"

Punti positivi: "Easy check in online , E tickets - only took hand luggage so no long queues ! Flew both ways with BA - food was very good and drinks included so happy travellers"
Punti negativi: "Nothing on this trip ! Only reduced *** for entertainment because short flight so no entertainment"

Punti positivi: "punctual ,good service"

Punti negativi: "2 hours late"

Punti negativi: "Il"

Punti positivi: "The crew were lovely and the seats comfy for the 2hr flight"
Punti negativi: "Having to board the plane in the pouring rain by running across the tarmac."

Punti negativi: "Called me a no show even though I was there."

Punti negativi: "Late"

Punti positivi: "Not much - actually nothing"
Punti negativi: "Seats were way too small, no legroom, entertainment options were sub-minimal and the staff was rude. Told one person to turn off their electronics while another watched a movie on his iPad during take off and landing"

Punti positivi: "Ease of boarding, staff was delightful, flight was early arrival, everything was super."
Punti negativi: "We arrived with 3 hours before our flight, as recommend for International travel. But we were not allowed to check our bags until 9:50 AM. We waited on line for almost 2 hours! If we had been told of this restriction we could have gone to a lounge to relax. Instead we waited a long time on foot."

Punti positivi: "Stuff happens outside of the company's control and the inbound flight was an hour late due to crew absence. We were kept informed along the way and we boarded 55 minutes later than expected. However I couldn't have wanted for a better inflight service. Charming helpful and effective."
Punti negativi: "Having to wait for the delayed flight."

Punti positivi: "What a superb service! Impeccable staff, free meal and alcoholic drink, larger seats, excellent flight! Couldn't ask for more"
Punti negativi: "None!"

Punti positivi: "Better than Ryanair/easyjet but then again. That’s nothing to write home about"
Punti negativi: "My flight was delayed for 2 hours. The plane was old dirty and stinky. I paid last minute for my flight so it was a lot more than usual so I feel ripped off because of the poor quality"

Punti negativi: "BA has a problem with one of the doors. Chaos."

Punti negativi: "No WiFi"

Punti positivi: "Free wine or beer"
Punti negativi: "Late"

Punti positivi: "Timing and low cost for some flights"
Punti negativi: "High cost some flights makes planning challenging."

Punti negativi: "Delayed"

Punti positivi: "Aircraft was excellent LCY is very convenient Price was very competitive for most trips"
Punti negativi: "BA is BA, Better than low cost guys but not LH Sometimes prices are high, with coach being higher than Club."

Punti positivi: "Crew was nice. Small planes have better nicer seats and more leg room"
Punti negativi: "Massive delay due to snow, no vouchers given until flight was cancelled (and it was all closed). Only updates were via BA app or email. Next day flight also delayed, and again delays communicated only via app or email (not at signs at airport)"

Punti negativi: "Hostess senza sorriso"

Punti positivi: "The flight itself was fine. On time, clean aircraft and professional."
Punti negativi: "But the food policy is a joke. They wouldn’t give us anything, including water without buying it. I had no local currency and was waiting until I landed to use the ATM. When flying, people need water."

Punti positivi: "The Service, with smile, awesome service. Very British!"
Punti negativi: "Nothing"

Punti negativi: "THE BACK FIRST TOOK MY MONEY, THEN MY FULL PASSPORT DETAILS AND THEN DENIED ME FLYING BECAUSE THEY PUT MY SURNAME TWICE ON THE BOARDING PASS. THEY ARE ALWAYS WIN. I AM OUT OF POCKET FOR £170 AND DELAYED BY 2.5 HOURS. THIS IS THE WAY THEY MAKE THEIR MONEY - BY CHEATING ON PASSENGERS."

Punti positivi: "How do you be a full service airline and charge for check in bag. I had no way provided to prepay for a bag resulting in getting charged £60 at the airport. This notwithstanding trying to explain how your website failed me."
Punti negativi: "Above"

Punti positivi: "Crew was super nice"
Punti negativi: "Ran out of vegetarian entre and also ran out of snacks, so I was very hungry and had no options."

Punti negativi: "City Airport crowded and overly commercialised. Rip-off prices."

Punti positivi: "Ease of checking in and getting to departure gate at London City Airport."
Punti negativi: "No food or drink on flight for normal travellers."

Punti positivi: "Nothing"
Punti negativi: "Bad service, messed up booking, change me to the last row at boarding, I can keep going"

Punti positivi: "I understand and appreciate not being able to land in Florence due to conditions and safety, and they were able to give us the closest Pisa airport."
Punti negativi: "They kind of left us stranded in PiSA. Promised bus that didnt happen. We had to pay out of pocket 12euros each to Florence bus station, then pay another 6euros from bus station to florence airport. PAIN! Did not get to our AirBNB at tuscany until 21:30 instead of 14:00! Would be niced to get reim for all 8 members in our party!"

Punti negativi: "The boarding process was like a Third World country. The flight was fine, the flight attendants were lovely, but the boarding process was ridiculous. Nobody in the gate area knew which gate it was leaving from or what time it was leaving, it was quite delayed, finally it was posted to start boarding at five minutes after the departure time and instead, when everyone looked up, people were boarding 10 minutes before that. Ridiculous."

Punti positivi: "All was OK"
Punti negativi: "Nothing"

Punti positivi: "Free food and drink remains on City flights. Convenience of City."
Punti negativi: "Long flight. No entertainment"

Punti positivi: "I thought the crew were extremely helpful and friendly and made for a pleasant flight."
Punti negativi: "The coffee was just "okay"."

Punti positivi: "The flight attendants were excellent. They could not have been MORE pleasant. Really great staff, loved them. Even the captain or pilot was great, made announcements to keep us up to date on the arrival and explained everything clearly."
Punti negativi: "There was no entertainment and the food was okay. It wasn't bad or anything, just okay."

Punti positivi: "Flight attendants were awesome!"

Punti negativi: "Flight was being delayed every half hour. Finally after 4 hours we took off. Flight was due for take off at 16:20 but finally departed at 20:30. Food coupons were good for a sandwich and a drink. Will switch airlines in future as we make frequent trips to London."

Punti positivi: "nothing"
Punti negativi: "They were 25 min late landing. Even though we were taking the same plan from London City to Glasgow, we had to get off and go through customs and reboard, all in 5 min. They knew we had to do that and they almost took off without us and a few others in the same position. Then the stewardesses acted like we caused them to take off late to Glasgow....really rude."