Trova offerte per voli internazionali da Firenze Aeroporto Peretola

The flight was OK

It was delayed almost one hour.

Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems

The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers.

You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats.

Crew

Seats are like deck chairs with no leg room

Service and Aircraft B777

Nothing stood out

Nothing Stood out

Fast flight. Good service from luggage checking to landing.

Way too spicy beef chili. Confined space on airbus.

Spacious seats

Bag check process

Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight.

I liked everything

7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available.

flight delayed by more than 1 hour

They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable

late flight lost my connection

Food was good, many options with entertainment

The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York.

The flight crews were polite. The short flight journey included a simple light lunch with drink.

The flight departure time was delayed for one hour.

Everything

From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!

I just expected better toilet bag for business but what was given out was just basic.

Good seat width Great movie selection Great food and drinks Nice and large A380

The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice.

Disorganised and slow

Couldn't organise a booze up in brewery. Baggage offload took forever

Flight was delayed by 1h30min, so we arrived very late

Just a short flight, over an hour? But in that time we received drink service and a very nice croissant plus a towelette to wash up.

Checking bags was a nightmare. Terrible process. Airline personnel were extremely rude. Specifically at the airport. Flights were continuously pushed. Sat on plane and buses far too long. Worst travel experience of my life.

Great flight - we we're lucky with good weather. Very smooth.

All was good!

Great service

Food excellent. Cabin crew friendly and professional. Also very attentive.

Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt

CREW COMFORT FOOD

BEING DELAYED OVER AN HOUR AND NO CLEAR EXPLANATION GIVEN FOR THAT

Same crew. Really nice flight smooth and professional

One flight attendant in particular was outstanding, Eva. Because of her, I would definitely consider Lufthansa for our next trip to Europe!! She mot definitely went above and beyond in her service and professionalism.

Food was excellent, frequent and filling

The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.

Everything is top notch for an airline company.

Nothing.... I enjoyed every moment of the flight.

Food and staff behaviour

Entertainment

Boarding was confusing and disorganized

Crew

Seats are like deck chairs with no leg room

Nothing

I missed it because of shitty transportation in Paris

The crew

If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing

Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems

Small. Narrow seats. Late flight

Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems

Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby.

They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next.

This flight is always late. Sucks.

Made it to a new country safe and sound. Was nervous at first but relaxed once everything started going.

Nothing

I missed it because of shitty transportation in Paris

I am still alive

They charged for coffee. My legs are too long to fit without my knees going into the isle. They didn't have room for my bag.

Paid $180 one way trip on a cheap airline. I expected to fly with British Airways. That is what was sold to me. Like the airline pulled a fast one on me. I do not like this at all and extremely upset.

Spacious seats

Bag check process

Quick, clean, flight.

Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though.

The service

No entertainment

The service and THE FOOD WERE GOOD !

The crew

If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing

Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems

I never write negative reviews simply because I believe if you dont have anything good to say then say nothing. However the experience we had flying with Vueling had caused us so much unnecessary stress & made me (very patient by nature) so extremely nervous that I got a stomach pain & gastritis excaverbation. Thus out of curtesy for other future flyers I cannot be silent about this. I literally have nothing positive to say about my experience except that we did actually land safely.

To be specific Vueling's check-in associate Lafth (he wouldn't provide his last name even when we requested it for the purposes of this review) was the most unhelpful, rude & unprofessional public service worker! He was doing his job with the attitude as if he was doing us a favor, meanwhile making unappropriate comments related to the country of our destination & the United States. He assigned a seat to my boyfriend and informed me that I wont have a seat due to overbooking. We explained to him that we absolutely mus be on the plane due to the importance of an evening we had ahead. He seemed to enjoy the difficulty of our situation & had zero compassion & showed no attempt to help or to see what he can possibly do. The grim on his face suggested "screw you, guys!" And sarcastically added "good luck to you"! Seriously!? I was furious & so upset & also nervous because not making it to the point of our destination would be extremely unfortunate. My boyfriend suggested to assign a seat to me & to check in two luggages under my name & he would figure out an alternative scenario for his way to get to our destination in case they wouldn't find a seat for him at the gate. At the gate we met with two other associates who seemed to have zero training in what their job is. They had no understanding, no outside of the box thinking, no creativity & no any hint of compassion! Striking! Only because a guy from Iberia airlines came to help these two incompetent associates we started to feel that someone with the brain & knowledge is finally involved. Finally, we were given a second seat "miracoulasly" somehow it was available.. hmmm... and guess what!? Not just one! As we got on a plane I saw at least 4 seats (in my vicinity) unoccupied! The bottom line Lafth (the check in guy) knew it! But his miserable attitude had caused us all unnecessary stress, my nerves & caused his company this review. My suggestion- choose other airline!

Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby.

They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next.

Nothing stood out

Nothing Stood out

The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ...

3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course

The service

No entertainment

Fast flight. Good service from luggage checking to landing.

Way too spicy beef chili. Confined space on airbus.

Lufthansa is a good company overall. The entertainment system was very good.

Such a short flight that it doesn't matter

Again, I missed the connection. :(

Nobody seems to be able to help me!

Great flight - we we're lucky with good weather. Very smooth.

All was good!

Just a short flight, over an hour? But in that time we received drink service and a very nice croissant plus a towelette to wash up.

When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service.

Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage

The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers.

You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats.

Nothing

I missed it because of shitty transportation in Paris

The flight was OK

It was delayed almost one hour.

Spacious seats

Bag check process

Swiss took care of arranging hotel for us and substitution flight.

Missed connection flight because of delay

Quick, clean, flight.

Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though.

Service and Aircraft B777

She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.

Cramped seating.

Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place.

Flight was cancelled.

Food and staff behaviour

Entertainment

When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service.

Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage

Quick boarding with the baby, very helpful friendly staff

The flight was on time. The ground crew was pleasant and helpful, especially in meeting the needs of handicapped passengers.

You have to pay for anything you consume in the way of food and drink... even a glass of water to take a pill. My wife and I fly frequently and this will be our last time to fly Veuling. Other than the lack of any free beverages, the legroom is minimal, there is no TV and no electronic recharging at the seats.

The flight was OK

It was delayed almost one hour.