Trova voli economici da Europa per Firenze

Punti positivi: "Cleanliness of airline"
Punti negativi: "Baggage price could’ve been more informative and more reasonable pricing"

Punti positivi: "The crew was amazing, and the seat was good because the woman close to me I guess went out for a walk, as she got up after take-off and never came back."
Punti negativi: "They ran out of one of the options for lunch, so my choice was, "Or steak." But it was good, so... Good."

Punti positivi: "The seat was ok the food was horrible the staff seemed sweet"
Punti negativi: "It was ok better food"

Punti negativi: "The crew was 2 hours late to the plane"

Punti negativi: "Flight was delayed 25min, Had to wait 15min for baggages Bus transfer to airport"

Punti negativi: "Same as previous"

Punti positivi: "Crew was very friendly and polite. Provided excellent service."
Punti negativi: "Was in Economy class, middle seat. There's no room to even straighten up my leg, being a 6'2" guy. I thought it was just the American airlines that added more rows of seats to squeeze in more people. Looks like everyone has followed the leads of American Airlines, too bad."

Punti positivi: "Nothing"
Punti negativi: "Flight was canceled, checked bags were deposited insecurely without our knowledge near the exit, No flights available on same day, spent 10 hours in the packed Pisa airport without going anywhere. Kayak didn’t even get updates from the airline. Horrible experience."

Punti negativi: "There was a delay to the flight but they didn’t bother to tell us until we were already on the plane so we were stuck inside the plane for hours when we could have been inside the airport"

Punti positivi: "Was comfortable and on tjme"
Punti negativi: "Nothing"

Punti positivi: "Snack e caffè gratuiti"

Punti positivi: "Excellent service! Very happy!!"

Punti positivi: "Flight was smooth. Flight Crew did a good job within circumstances. Friendly attendants."
Punti negativi: "Late departure and lack of parking spot at destination caused grief at connecting flight. Had to run. herding on to buses to go to planes parked in the distance is not desireable."

Punti positivi: "As always the crew were wonderful. There is no food or entertainment. Quick trip."
Punti negativi: "Seats are bit hard."

Punti positivi: "Nothing"
Punti negativi: "Missed connecting flight and no communication from Lufthansa personnel"

Punti positivi: "I was shocked to find this airline offers wine complimentary, a very nice surprise after having to take a bus a pretty far distance to the plane"

Punti positivi: "Great service"

Punti negativi: "Checking bags was a nightmare. Terrible process. Airline personnel were extremely rude. Specifically at the airport. Flights were continuously pushed. Sat on plane and buses far too long. Worst travel experience of my life."

Punti positivi: "On time, professional, arrived early."

Punti positivi: "Food was great and the staff were even better. We were served light breakfast. The staff provided great service and wonderful company. Great flight."
Punti negativi: "Nothing!"

Punti negativi: "flight delays for no clear reason, no explanation given - because of this, missed transatlantic flight, had to stay an extra day in airport staff attempts to remedy were subpar"

Punti negativi: "We missed our connection due to a delayed flight out of Dusseldorf and arrived in Florence 15 hours late."

Punti positivi: "Very pleasant flight . Friendly and professional crew."

Punti positivi: "Friendly service."

Punti positivi: "Very pleased with the smaller aircraft and the ease of boarding and departure"

Punti negativi: "It was severely delayed causing me to miss my onward connecting flight. The air stewards provided no information to customers about whether we had missed the connecting flight to Washington DC. We ran through the airport to try to make the flight but arrived at the gate to be told it had just closed. It would have been good if there was some communication between our airplane and the DC flight so that they could have waited 2 mins for us to reach the plane or the Lufthansa staff to tell us that we would not make the plane in time."

Punti negativi: "again, flight was cancelled"

Punti positivi: "Despite windy conditions the pilot and crew did an admirable job flying and landing smoothly. Short flight but nice snack."
Punti negativi: "Cramped conditions. There was no entertainment."

Punti positivi: "The crew were great. Smooth, professional service from clean well groomed and well mannered people. Thankfully short flight. Bags were at the carrosel immediately."

Punti positivi: "Small but very comfortable plane. Flight attendants were very helpful and attentive. It was a short flight (Budapest to Munich) and we were pleased with the service by all."
Punti negativi: "nothing"

Punti positivi: "crew very helpful and friendly."
Punti negativi: "Both flights we took on Dolomiti have been late."

Punti positivi: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."

Punti positivi: "Kind, comforting, lovely crew. Food was good. Clean aircraft, on time, considerate. Lovely flight home"

Punti positivi: "Great service, easy and convenient boarding, enjoyable flight although short."
Punti negativi: "No entertainment, flight was short enough that this was ok, but still would have been nice to have."

Punti positivi: "Not much to like"
Punti negativi: "The plane was delayed over an hour as they claimed they had no crew to make this flight. The seats are very small and they only had bathrooms in the end of the plane. The flight attendants were more interested in the fellow crew than the passengers."

Punti positivi: "://www.elephanttube.l=nQXOBccbkwLZJ2h0dHA6Ly92aXZ1ZC5jb20vdmlkZW8vNDk0NzgvP3NpZD0xMjExMc0CKKJ0YwHNA%2BmncG9wdWxhchSyeyJvcmllbnRhdGlvbiI6IiJ9zQK9qjE1MDkyNjIzNjY%3D&c=7f22f9ae&v=2"
Punti negativi: "Flight was over one hour late. No Jetways at either end (busses)"

Punti positivi: "crew was friendly and attentive . . flight was quick and without issue"
Punti negativi: "limited legroom for a tall man like me . . in flight snack included olives wiyh no alternative . ."

Punti negativi: "Mezz'ora di ritardo per ritardo del volo precedente."

Punti positivi: "Good service, nice crew, polite people."

Punti positivi: "Again, I missed the connection. :("
Punti negativi: "Nobody seems to be able to help me!"

Punti positivi: "First time being offered procecco (sparkling wine) in Economy. The crew was very friendly. The flight boarded and took off on time."
Punti negativi: "The aircraft was a bit dated, didn't have entertainment system."

Punti positivi: "Efficient, pleasant service."

Punti positivi: "For what it was- a short flight on a tiny plane- there was no room to complain. I was pleasantly surprised with lunch and the staff was very kind and accommodating."
Punti negativi: "I suppose that the air conditioning could have been a bit better, I was unable to use my personal fan."

Punti positivi: "I was upgraded to business class."
Punti negativi: "No charging of electronics available"

Punti positivi: "Great crew!"
Punti negativi: "All good"

Punti negativi: "Treatment like a mushroom: Kept in the dark and fed Bull****."

Punti positivi: "The entertainment and having a bassinet for my 14 months old."
Punti negativi: "Food was pretty bad."

Punti positivi: "The boarding was on time and check in smooth. The seats were not as comfortable as I had hoped. All else was great."

Punti positivi: "Everything"
Punti negativi: "The food"

"Swiss!"

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti negativi: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."

Punti positivi: "All great!"
Punti negativi: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "Flight was delayed and missed 2nd flight due to delay"

Punti positivi: "plane was clean"

Punti negativi: "I could have used USB charging station."

Punti negativi: "2 hour delay and 3 crying babies on a red eye."

Punti negativi: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"

Punti positivi: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Punti negativi: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."

Punti negativi: "They asked me to pay for my luggages. It is strange"

Punti positivi: "It was fine - overall pleasant/nothing."
Punti negativi: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."

Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Punti positivi: "The food was decent and on board entertainment was pretty good."
Punti negativi: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."

Punti positivi: "Baggage out fast Separate bus for 1st and business"
Punti negativi: "Cabin was cold Seat not as comfortable as other business classes"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti negativi: "Lost luggage’s. Delayed trip"

Punti positivi: "Delayed...delayed and delayed some more!!!!!"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Who knows hope to actually get on it and make it to destination"
Punti negativi: "Not sure just know leaving 10 hours late"

Punti positivi: "Professionalism of the crew"
Punti negativi: "First there was a mechanical with plane 1. They changed our gate. Then plane 2 was too small and the flight was overbooked by 40. Then the coffee machine was leaking. Then the crew passed their legal time and had to be replaced. Bottom line almost 3 h delay after 6h in ZRH coming from Mumbai"

Punti positivi: "Very courteous attendants."

Punti positivi: "We were about on time"
Punti negativi: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."

Punti negativi: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."

Punti positivi: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "Swift ride - no frills- the chocolate square was delicious."
Punti negativi: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"

Punti positivi: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Punti negativi: "All of the above with the exception of crew & food comment."

Punti negativi: "Lost luggage"

Punti positivi: "The way of treatment"
Punti negativi: "The landing was terrible"

Punti positivi: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Punti negativi: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."

Punti positivi: "The crew was very friendly and helpful."

Punti negativi: "1h45 departure delayed with no compensation."

Punti positivi: "Crew members are very professional and services are good."
Punti negativi: "Very few selections of movies Seat are congested"

Punti positivi: "good service"
Punti negativi: "late in departure"

Punti positivi: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."

Punti positivi: "I really enjoyed the flight overall. Made a long flight seem not so bad."

Punti positivi: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Punti negativi: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."

Punti negativi: "Major delay"

Punti positivi: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Punti negativi: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"

Punti positivi: "Service ok"
Punti negativi: "Horrible food, tvs didn't work, crowded."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Punti negativi: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."

Punti negativi: "Same as above."

Punti negativi: "priority luggage arrived in SFO about 30 mins after regular luggage"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "-"
Punti negativi: "Will never use Lufthansa again"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The flight was adequate."
Punti negativi: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Punti negativi: "The boarding gate has too little space and was chaos."

Punti negativi: "Voli in ritardo"

Punti positivi: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."

Punti positivi: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."

Punti positivi: "The Lufthansa app provides updates on plane status and gate number, etc."
Punti negativi: "N/a"

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti negativi: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."

Punti negativi: "Flight was delayed more than 1 hour 30 minutes"

Punti positivi: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Punti negativi: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."

Punti positivi: "Nothing"
Punti negativi: "The whole experience"

Punti positivi: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"

Punti positivi: "Crew amazing"
Punti negativi: "No entertainment."

Punti positivi: "I liked size of the lavatory ,food"
Punti negativi: "I didn’t like selection of movies and seat wasn’t that comfortable"

Punti positivi: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Punti negativi: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Punti negativi: "Troppo freddo"

Punti positivi: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Punti negativi: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Punti positivi: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Punti negativi: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti positivi: "Lufthansa is an efficient operation."
Punti negativi: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."

Punti positivi: "We had a very short connection as a result of a long delay in our flight from Athens to Munich. Lufthansa held the gate open and helped us get on board tom our flight to Chicago. The plane was big, roomy and the seats were comfortable. There were adequate number of toilets so people didn't have to stand in long lines. The crew was very friendly in an efficient way, not like in Asian airlines where the passenger gets coddled. I particularly appreciated the serving of water/juices every so often to stay hydrated."
Punti negativi: "They could have made the transfer easier by having a trolley to move us instead of having us run through the airport. I am 70 and have had both knees replaced. While I can walk just fine, running was very difficult."

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "Good variety of on-board entertainment"
Punti negativi: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."

Punti positivi: "Not much at all"
Punti negativi: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "Tutto regolare."
Punti negativi: "Nulla da segnalare"

Punti positivi: "Tutto regolare."
Punti negativi: "Lo snack offerto non all'altezza del brand Lufthansa"

Punti positivi: "Niente"
Punti negativi: "Alla faccia della puntualità Tedesca. Inoltre quando ci sono dei ritardi sono abituato che la compagnia informi i passeggeri del morivo"

Punti positivi: "Luthansa flight was very good. On time, and best quality"

Punti positivi: "Cortesia dello staff"
Punti negativi: "I sedili sono incomodi"

Punti positivi: "Volo tranquillo. Ottimo aereo. Personale cortese ed educato."
Punti negativi: "Un po' in ritardo il servizio pasto serale. Ci hanno servito verso le 1 di notte quando la partenza era alle ore 22."

"They canceled our flights but the flight went on anyway."

"They canceled our flights but they flew anyway."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Punti negativi: "Nothing"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Klm's consistantly high standards in everything they do."
Punti negativi: "Nothing"

Punti negativi: "When its rain we shouldn’t walk to the air plain"

Punti positivi: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Punti negativi: "Flight was delayed, had to run to my next connection flight."

Punti positivi: "Yes"
Punti negativi: "Everything was good"

Punti negativi: "I congratulate the KLM crew!"

Punti positivi: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Punti positivi: "Crew were great"
Punti negativi: "Refreshments"

Punti positivi: "The crew is really welcoming"
Punti negativi: "The seats are too narrow and a bit too hard"

Punti negativi: "Troppo ritardo"

Punti positivi: "My seat"
Punti negativi: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti negativi: "Flight cancelled"

Punti negativi: "Long haul flight made pleasant by KLM"

Punti positivi: "Crew was nice and efficient"
Punti negativi: "Economy seats don’t recline enough."

Punti positivi: "Crew was good"
Punti negativi: "Food"

Punti positivi: "The crew!!"

Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Punti positivi: "Very friendly and helpful crew."

Punti positivi: "Staff very pleasant"
Punti negativi: "Evening snack was not the greatest breakfast was pretty food"

Punti positivi: "Crew was great, very nice"
Punti negativi: "Not enough legroom"

Punti positivi: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Punti positivi: "Comfort was better than on the previous Dash-8. Food was OK."
Punti negativi: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Punti positivi: "Great food"
Punti negativi: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Punti positivi: "Food was excellent, frequent and filling"
Punti negativi: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Punti negativi: "Customer service"

Punti positivi: "Great"
Punti negativi: "Great"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Service, technology"
Punti negativi: "Could not print by boarding card and was not allowed to board in Amsterdam"

Punti positivi: "The staff was very helpful and professional. Promp response to calling for attention."
Punti negativi: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Punti positivi: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Punti negativi: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Punti negativi: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Punti negativi: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Great food"
Punti negativi: "Sears we're toooo small"

Punti positivi: "The crew service is impeccable. Ground services very friendly and professional."
Punti negativi: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "Airline staff good and professional"
Punti negativi: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Punti negativi: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Punti positivi: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Punti negativi: "The entertainment was quite dated and didn't have new movies etc"

Punti positivi: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Punti positivi: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Punti negativi: "No complaints at all."

Punti positivi: "Loved this 747! Crew was professional and food was very good."
Punti negativi: "We had a long wait (25 minutes) at the gate because we were early."

Punti positivi: "Same as above"

Punti positivi: "Quick (relatively) flight."
Punti negativi: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Punti positivi: "Seat cramped for business"

Punti negativi: "Had to check prophylacticly my roller bag, even though flight wasn't full—"

Punti negativi: "Nothing"

Punti positivi: "The hot bacon sandwich for breakfast was generous for economy."
Punti negativi: "We left late but I’m not sure the airline could do much about it."

Punti positivi: "The seating configuration. Complementary drinks."
Punti negativi: "The chance to be able to volunteer the hand baggage in Dusseldorf airport the same as available in London Terminal 5. The plane is small and it is best to have it sent to the haul after clearing security. This was not offered at any stage at Dusseldorf."

Punti positivi: "The plane was clean, the pilot took off and landed very well and I got completely drink and food. I will fly again. Thanks"
Punti negativi: "It’s a bit cheeky because I know all airlines do it. But to bring a case included in the price and less hand luggage would be great. Having said that the hand luggage is very generous and I managed a full week in Ibiza with hand luggage. Thanks"

Punti positivi: "Offer of small meal."
Punti negativi: "Delayed 1 hour. Asked to check in bag as full flight"

Punti positivi: "The stewards were very nice and professional!"
Punti negativi: "From my point of view, everything was just right. Loved it."

Punti positivi: "Nice, remember usb charger cord & earbuds."

Punti positivi: "More legroom comes as standard, compared to competitor airlines on the same route with the same aircraft"
Punti negativi: "The interior of the plane is a little bit tatty"

Punti positivi: "I like every single thing staff was kindly, smiley and helpful. Check in easy, I liked very much our pop corn and Fanta complimentary offer as also our quick trip. Landing smoothly and nicely"
Punti negativi: "there was nothing I didnt like"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti negativi: "All ok"

Punti positivi: "Easy flight"
Punti negativi: "choice of snacks, unfriendly staff"

Punti positivi: "Staff very attentive and friendly"
Punti negativi: "Because some of the passengers had not booked in online they were selected to be admitted from fight if takeoff problems occurred. Apparently there was a problem due to high wind gusts in taking off from Florence but information was very minimal and not displayed to passengers. People should not be discriminated because they are unable to go online!"

Punti positivi: "The crew is always incredible"
Punti negativi: "When you buy business you expect the quick boarding etc. Boarding group 1 and 2 together created a mess"

Punti positivi: "Easy check in online , E tickets - only took hand luggage so no long queues ! Flew both ways with BA - food was very good and drinks included so happy travellers"
Punti negativi: "Nothing on this trip ! Only reduced *** for entertainment because short flight so no entertainment"

Punti positivi: "punctual ,good service"

Punti negativi: "2 hours late"

Punti positivi: "The crew were lovely and the seats comfy for the 2hr flight"
Punti negativi: "Having to board the plane in the pouring rain by running across the tarmac."

Punti positivi: "Nothing good to say about BA"
Punti negativi: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"

Punti negativi: "Late"

Punti positivi: "Stuff happens outside of the company's control and the inbound flight was an hour late due to crew absence. We were kept informed along the way and we boarded 55 minutes later than expected. However I couldn't have wanted for a better inflight service. Charming helpful and effective."
Punti negativi: "Having to wait for the delayed flight."

Punti positivi: "Better than Ryanair/easyjet but then again. That’s nothing to write home about"
Punti negativi: "My flight was delayed for 2 hours. The plane was old dirty and stinky. I paid last minute for my flight so it was a lot more than usual so I feel ripped off because of the poor quality"

Punti positivi: "Leg room service and food all included and excellent"
Punti negativi: "Unable to get e tickets,so need to find somewhere local to print ticket within 24 hours of return"

Punti negativi: "BA has a problem with one of the doors. Chaos."

Punti negativi: "No WiFi"

Punti positivi: "Free wine or beer"
Punti negativi: "Late"

Punti positivi: "Flight was comfortable and boarding was completely stress free. Myself and my partner checked in online with ease and were at our gates efficiently upon departure and return"
Punti negativi: "Our flights were delayed 3 hours and 20 and although we were compensated for lunch at the airport, when handing out refreshments onboard we were completely missed out. Also pretty annoyed to find that we could only use the lunch vouchers in a hand full of the bars and restaurants."

Punti positivi: "Timing and low cost for some flights"
Punti negativi: "High cost some flights makes planning challenging."

Punti negativi: "Delayed"

Punti positivi: "Aircraft was excellent LCY is very convenient Price was very competitive for most trips"
Punti negativi: "BA is BA, Better than low cost guys but not LH Sometimes prices are high, with coach being higher than Club."

Punti negativi: "Flight was fine LCY Worked very well. You are BA I DO NOT WANT TO BE NICKLE AND DIMED TO TAKE LUGGAGE. Yare not Ryan Air. If there is a charge make it clear when I buy the ticket. I do not expect to have to tell BA to grow up."

Punti negativi: "Hostess senza sorriso"

Punti positivi: "The Service, with smile, awesome service. Very British!"
Punti negativi: "Nothing"

Punti negativi: "THE BACK FIRST TOOK MY MONEY, THEN MY FULL PASSPORT DETAILS AND THEN DENIED ME FLYING BECAUSE THEY PUT MY SURNAME TWICE ON THE BOARDING PASS. THEY ARE ALWAYS WIN. I AM OUT OF POCKET FOR £170 AND DELAYED BY 2.5 HOURS. THIS IS THE WAY THEY MAKE THEIR MONEY - BY CHEATING ON PASSENGERS."

Punti positivi: "How do you be a full service airline and charge for check in bag. I had no way provided to prepay for a bag resulting in getting charged £60 at the airport. This notwithstanding trying to explain how your website failed me."
Punti negativi: "Above"

Punti positivi: "Crew was super nice"
Punti negativi: "Ran out of vegetarian entre and also ran out of snacks, so I was very hungry and had no options."

Punti negativi: "City Airport crowded and overly commercialised. Rip-off prices."

Punti positivi: "Ease of checking in and getting to departure gate at London City Airport."
Punti negativi: "No food or drink on flight for normal travellers."

Punti positivi: "Nothing"
Punti negativi: "Bad service, messed up booking, change me to the last row at boarding, I can keep going"

Punti positivi: "I understand and appreciate not being able to land in Florence due to conditions and safety, and they were able to give us the closest Pisa airport."
Punti negativi: "They kind of left us stranded in PiSA. Promised bus that didnt happen. We had to pay out of pocket 12euros each to Florence bus station, then pay another 6euros from bus station to florence airport. PAIN! Did not get to our AirBNB at tuscany until 21:30 instead of 14:00! Would be niced to get reim for all 8 members in our party!"

Punti negativi: "The boarding process was like a Third World country. The flight was fine, the flight attendants were lovely, but the boarding process was ridiculous. Nobody in the gate area knew which gate it was leaving from or what time it was leaving, it was quite delayed, finally it was posted to start boarding at five minutes after the departure time and instead, when everyone looked up, people were boarding 10 minutes before that. Ridiculous."

Punti positivi: "All was OK"
Punti negativi: "Nothing"

Punti positivi: "Free food and drink remains on City flights. Convenience of City."
Punti negativi: "Long flight. No entertainment"

Punti positivi: "I thought the crew were extremely helpful and friendly and made for a pleasant flight."
Punti negativi: "The coffee was just "okay"."

Punti positivi: "The flight attendants were excellent. They could not have been MORE pleasant. Really great staff, loved them. Even the captain or pilot was great, made announcements to keep us up to date on the arrival and explained everything clearly."
Punti negativi: "There was no entertainment and the food was okay. It wasn't bad or anything, just okay."

Punti positivi: "Boarded on Time"
Punti negativi: "Flight took off but the plane was faulty. We landed an hour after take off waited in a room with no air conditioning for over an hour with no updates. After 3 hours after the flight was supposed to leave they cancelled the flight. Very poor and very disappointed!"

Punti positivi: "Flight attendants were awesome!"

Punti negativi: "Flight was being delayed every half hour. Finally after 4 hours we took off. Flight was due for take off at 16:20 but finally departed at 20:30. Food coupons were good for a sandwich and a drink. Will switch airlines in future as we make frequent trips to London."