Trova voli economici da Europa per Toscana

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti negativi: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."

Punti positivi: "All great!"
Punti negativi: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "Flight was delayed and missed 2nd flight due to delay"

Punti positivi: "plane was clean"

Punti negativi: "I could have used USB charging station."

Punti negativi: "2 hour delay and 3 crying babies on a red eye."

Punti negativi: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"

Punti positivi: "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Punti negativi: "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."

Punti negativi: "They asked me to pay for my luggages. It is strange"

Punti positivi: "It was fine - overall pleasant/nothing."
Punti negativi: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."

Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Punti positivi: "The food was decent and on board entertainment was pretty good."
Punti negativi: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."

Punti positivi: "Baggage out fast Separate bus for 1st and business"
Punti negativi: "Cabin was cold Seat not as comfortable as other business classes"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti negativi: "Lost luggage’s. Delayed trip"

Punti positivi: "Delayed...delayed and delayed some more!!!!!"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Who knows hope to actually get on it and make it to destination"
Punti negativi: "Not sure just know leaving 10 hours late"

Punti positivi: "Professionalism of the crew"
Punti negativi: "First there was a mechanical with plane 1. They changed our gate. Then plane 2 was too small and the flight was overbooked by 40. Then the coffee machine was leaking. Then the crew passed their legal time and had to be replaced. Bottom line almost 3 h delay after 6h in ZRH coming from Mumbai"

Punti positivi: "Very courteous attendants."

Punti positivi: "We were about on time"
Punti negativi: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."

Punti negativi: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."

Punti positivi: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti positivi: "Swift ride - no frills- the chocolate square was delicious."
Punti negativi: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"

Punti positivi: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Punti negativi: "All of the above with the exception of crew & food comment."

Punti negativi: "Lost luggage"

Punti positivi: "The way of treatment"
Punti negativi: "The landing was terrible"

Punti positivi: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Punti negativi: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."

Punti positivi: "The crew was very friendly and helpful."

Punti negativi: "1h45 departure delayed with no compensation."

Punti positivi: "Crew members are very professional and services are good."
Punti negativi: "Very few selections of movies Seat are congested"

Punti positivi: "good service"
Punti negativi: "late in departure"

Punti positivi: "Has been 6 days and my luggage is still lost. Doubt I will see it again. It did have a nice luggage tag on it with all the info needed to track me down."

Punti positivi: "I really enjoyed the flight overall. Made a long flight seem not so bad."

Punti positivi: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Punti negativi: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."

Punti negativi: "Major delay"

Punti positivi: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Punti negativi: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"

Punti positivi: "Service ok"
Punti negativi: "Horrible food, tvs didn't work, crowded."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Punti negativi: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."

Punti negativi: "Same as above."

Punti negativi: "priority luggage arrived in SFO about 30 mins after regular luggage"

Punti positivi: "So rude crew"

Punti positivi: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Punti negativi: "No suggestions."

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "Very nice crew and great food"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Klm's consistantly high standards in everything they do."
Punti negativi: "Nothing"

Punti negativi: "Everything was OK"

Punti positivi: "Reclinable seats."
Punti negativi: "The food!! The lights could be dimmed as it was a night flight."

Punti positivi: "Yes"
Punti negativi: "Everything was good"

Punti positivi: "The aircraft"
Punti negativi: "No overbooking next time!"

Punti positivi: "Comfortable seat, great crew."
Punti negativi: "Flight delayed, no USB port and no entertainment"

Punti positivi: "Very professional"
Punti negativi: "Lost luggage"

Punti negativi: "Head support for 6 feet plus people on seats would be good"

Punti positivi: "The seat was a little uncomfortable but the crew were amazing."

Punti positivi: "Friendly crew"
Punti negativi: "KLM lost one piece of my luggage"

Punti positivi: "The crew is really welcoming"
Punti negativi: "The seats are too narrow and a bit too hard"

Punti positivi: "General flight journey"

Punti negativi: "Troppo ritardo"

Punti positivi: "The entertainment was amazing"
Punti negativi: "The seats were a bit hard"

Punti positivi: "Crew was very engaging and service was good."
Punti negativi: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Punti positivi: "Service is awesome. Food is great."
Punti negativi: "People with short connection are affected by the 15 to 25 minutes delay."

Punti positivi: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Punti negativi: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Punti negativi: "The earphones could have worked!"

Punti positivi: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Punti negativi: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Punti positivi: "We got to Amsterdam on time"
Punti negativi: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Punti positivi: "Smooth flight."
Punti negativi: "Seat a little cramped."

Punti positivi: "Boarding agent extra effort to improve my seating!"
Punti negativi: "Food amount less than expected."

Punti positivi: "Very friendly onboard personnel - I really had kind of homy feeling."

Punti positivi: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Punti negativi: "Except for the man next to me - great!"

Punti negativi: "Still waiting to board after missing this connection had to be booked on another airline"

Punti positivi: "Staff very pleasant"
Punti negativi: "Evening snack was not the greatest breakfast was pretty food"

Punti positivi: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Punti positivi: "Nice flight ...was comfortable travel ...good food.Thanks"
Punti negativi: "No such things"

Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Punti negativi: "Flight departed 35 minutes late"

Punti negativi: "Boarding was confusing and disorganized"

Punti positivi: "Nice to have a wrap for the snack."
Punti negativi: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Arrived Early!"
Punti negativi: "Left Late :-)"

Punti positivi: "Overall everything was ok."
Punti negativi: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Punti negativi: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Punti positivi: "I got some rest"
Punti negativi: "unable to charge my phone or watch movies"

Punti positivi: "Food was just fine, movie selection very good"
Punti negativi: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Punti positivi: "Friendly staff"
Punti negativi: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Punti negativi: "Please Endeavour to put the expiration date on the food served in the flight."

Punti positivi: "In flight food was enjoyable"

Punti positivi: "The supplied pack of toothpaste/toothbrush"

Punti negativi: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Punti positivi: "Seat cramped for business"

Punti negativi: "Had to check prophylacticly my roller bag, even though flight wasn't full—"

Punti negativi: "Nothing"

Punti positivi: "The hot bacon sandwich for breakfast was generous for economy."
Punti negativi: "We left late but I’m not sure the airline could do much about it."

Punti positivi: "The seating configuration. Complementary drinks."
Punti negativi: "The chance to be able to volunteer the hand baggage in Dusseldorf airport the same as available in London Terminal 5. The plane is small and it is best to have it sent to the haul after clearing security. This was not offered at any stage at Dusseldorf."

Punti positivi: "The plane was clean, the pilot took off and landed very well and I got completely drink and food. I will fly again. Thanks"
Punti negativi: "It’s a bit cheeky because I know all airlines do it. But to bring a case included in the price and less hand luggage would be great. Having said that the hand luggage is very generous and I managed a full week in Ibiza with hand luggage. Thanks"

Punti positivi: "Offer of small meal."
Punti negativi: "Delayed 1 hour. Asked to check in bag as full flight"

Punti positivi: "The stewards were very nice and professional!"
Punti negativi: "From my point of view, everything was just right. Loved it."

Punti positivi: "Nice, remember usb charger cord & earbuds."

Punti positivi: "More legroom comes as standard, compared to competitor airlines on the same route with the same aircraft"
Punti negativi: "The interior of the plane is a little bit tatty"

Punti positivi: "I like every single thing staff was kindly, smiley and helpful. Check in easy, I liked very much our pop corn and Fanta complimentary offer as also our quick trip. Landing smoothly and nicely"
Punti negativi: "there was nothing I didnt like"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti negativi: "All ok"

Punti positivi: "Easy flight"
Punti negativi: "choice of snacks, unfriendly staff"

Punti positivi: "Staff very attentive and friendly"
Punti negativi: "Because some of the passengers had not booked in online they were selected to be admitted from fight if takeoff problems occurred. Apparently there was a problem due to high wind gusts in taking off from Florence but information was very minimal and not displayed to passengers. People should not be discriminated because they are unable to go online!"

Punti positivi: "The crew is always incredible"
Punti negativi: "When you buy business you expect the quick boarding etc. Boarding group 1 and 2 together created a mess"

Punti positivi: "Easy check in online , E tickets - only took hand luggage so no long queues ! Flew both ways with BA - food was very good and drinks included so happy travellers"
Punti negativi: "Nothing on this trip ! Only reduced *** for entertainment because short flight so no entertainment"

Punti positivi: "punctual ,good service"

Punti negativi: "2 hours late"

Punti positivi: "The crew were lovely and the seats comfy for the 2hr flight"
Punti negativi: "Having to board the plane in the pouring rain by running across the tarmac."

Punti positivi: "Nothing good to say about BA"
Punti negativi: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"

Punti negativi: "Late"

Punti positivi: "Stuff happens outside of the company's control and the inbound flight was an hour late due to crew absence. We were kept informed along the way and we boarded 55 minutes later than expected. However I couldn't have wanted for a better inflight service. Charming helpful and effective."
Punti negativi: "Having to wait for the delayed flight."

Punti positivi: "Better than Ryanair/easyjet but then again. That’s nothing to write home about"
Punti negativi: "My flight was delayed for 2 hours. The plane was old dirty and stinky. I paid last minute for my flight so it was a lot more than usual so I feel ripped off because of the poor quality"

Punti positivi: "Leg room service and food all included and excellent"
Punti negativi: "Unable to get e tickets,so need to find somewhere local to print ticket within 24 hours of return"

Punti negativi: "BA has a problem with one of the doors. Chaos."

Punti negativi: "No WiFi"

Punti positivi: "Free wine or beer"
Punti negativi: "Late"

Punti positivi: "Flight was comfortable and boarding was completely stress free. Myself and my partner checked in online with ease and were at our gates efficiently upon departure and return"
Punti negativi: "Our flights were delayed 3 hours and 20 and although we were compensated for lunch at the airport, when handing out refreshments onboard we were completely missed out. Also pretty annoyed to find that we could only use the lunch vouchers in a hand full of the bars and restaurants."

Punti positivi: "Timing and low cost for some flights"
Punti negativi: "High cost some flights makes planning challenging."

Punti negativi: "Delayed"

Punti positivi: "Aircraft was excellent LCY is very convenient Price was very competitive for most trips"
Punti negativi: "BA is BA, Better than low cost guys but not LH Sometimes prices are high, with coach being higher than Club."

Punti negativi: "Flight was fine LCY Worked very well. You are BA I DO NOT WANT TO BE NICKLE AND DIMED TO TAKE LUGGAGE. Yare not Ryan Air. If there is a charge make it clear when I buy the ticket. I do not expect to have to tell BA to grow up."

Punti negativi: "Hostess senza sorriso"

Punti positivi: "The Service, with smile, awesome service. Very British!"
Punti negativi: "Nothing"

Punti negativi: "THE BACK FIRST TOOK MY MONEY, THEN MY FULL PASSPORT DETAILS AND THEN DENIED ME FLYING BECAUSE THEY PUT MY SURNAME TWICE ON THE BOARDING PASS. THEY ARE ALWAYS WIN. I AM OUT OF POCKET FOR £170 AND DELAYED BY 2.5 HOURS. THIS IS THE WAY THEY MAKE THEIR MONEY - BY CHEATING ON PASSENGERS."

Punti positivi: "How do you be a full service airline and charge for check in bag. I had no way provided to prepay for a bag resulting in getting charged £60 at the airport. This notwithstanding trying to explain how your website failed me."
Punti negativi: "Above"

Punti positivi: "Crew was super nice"
Punti negativi: "Ran out of vegetarian entre and also ran out of snacks, so I was very hungry and had no options."

Punti negativi: "City Airport crowded and overly commercialised. Rip-off prices."

Punti positivi: "Ease of checking in and getting to departure gate at London City Airport."
Punti negativi: "No food or drink on flight for normal travellers."

Punti positivi: "Nothing"
Punti negativi: "Bad service, messed up booking, change me to the last row at boarding, I can keep going"

Punti positivi: "I understand and appreciate not being able to land in Florence due to conditions and safety, and they were able to give us the closest Pisa airport."
Punti negativi: "They kind of left us stranded in PiSA. Promised bus that didnt happen. We had to pay out of pocket 12euros each to Florence bus station, then pay another 6euros from bus station to florence airport. PAIN! Did not get to our AirBNB at tuscany until 21:30 instead of 14:00! Would be niced to get reim for all 8 members in our party!"

Punti negativi: "The boarding process was like a Third World country. The flight was fine, the flight attendants were lovely, but the boarding process was ridiculous. Nobody in the gate area knew which gate it was leaving from or what time it was leaving, it was quite delayed, finally it was posted to start boarding at five minutes after the departure time and instead, when everyone looked up, people were boarding 10 minutes before that. Ridiculous."

Punti positivi: "All was OK"
Punti negativi: "Nothing"

Punti positivi: "Free food and drink remains on City flights. Convenience of City."
Punti negativi: "Long flight. No entertainment"

Punti positivi: "I thought the crew were extremely helpful and friendly and made for a pleasant flight."
Punti negativi: "The coffee was just "okay"."

Punti positivi: "The flight attendants were excellent. They could not have been MORE pleasant. Really great staff, loved them. Even the captain or pilot was great, made announcements to keep us up to date on the arrival and explained everything clearly."
Punti negativi: "There was no entertainment and the food was okay. It wasn't bad or anything, just okay."

Punti positivi: "Boarded on Time"
Punti negativi: "Flight took off but the plane was faulty. We landed an hour after take off waited in a room with no air conditioning for over an hour with no updates. After 3 hours after the flight was supposed to leave they cancelled the flight. Very poor and very disappointed!"

Punti positivi: "Flight attendants were awesome!"

Punti negativi: "Flight was being delayed every half hour. Finally after 4 hours we took off. Flight was due for take off at 16:20 but finally departed at 20:30. Food coupons were good for a sandwich and a drink. Will switch airlines in future as we make frequent trips to London."

Punti positivi: "Poor"
Punti negativi: "Poor"

Punti positivi: "n/a"
Punti negativi: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti negativi: "Check in process running smoothly and better announcement of gate change"

Punti negativi: "Great experience"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti positivi: "Didn’t like the sandwich offered"

Punti positivi: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Punti positivi: "No extra charge for simple refreshments."

Punti positivi: "Quick and efficient not lying more to say or critique."
Punti negativi: "Coffee and a bread roll as a snack??"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti negativi: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Punti positivi: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Punti negativi: "Nothing"

Punti positivi: "Great service"

Punti negativi: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Punti positivi: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Punti negativi: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Punti positivi: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Punti negativi: "Nothing to like"

Punti negativi: "Plane left more than 40 minutes late with no explanation or apology."

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "Very good male crew member. Pilot genuinely apologetic for the delay."
Punti negativi: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Punti negativi: "No offer of snack with no egg in it."

Punti positivi: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Punti negativi: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Punti positivi: "The crew and flight was faultless"
Punti negativi: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Couldn't make the connection....Overall....an aweful experience!"

Punti positivi: "The noise-canceling headset is good."
Punti negativi: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Standard on most parts with pleasant staff"
Punti negativi: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Punti negativi: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."

Punti negativi: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Punti negativi: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Punti positivi: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Punti negativi: "I was asked to change my seat repeatedly"

Punti negativi: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Punti positivi: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Punti negativi: "NA"

Punti positivi: "Boarding & crew (inc ground staff & check-in) all good."
Punti negativi: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."

Punti positivi: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Punti negativi: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Flight was only 50% full. Room to spread out."
Punti negativi: "Leg room cramp. Flight arrived late as a result missed connection home."

Punti positivi: "Good boarding procedure."
Punti negativi: "Nothing much to add for a short journey."

Punti positivi: "Efficient on and off Staff polite and helpful"

Punti negativi: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."

Punti negativi: "Air France lost my luggage and they can't find it in the computer system."

"+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo."

"A short flight from City Airport. The whole experience was faultless. Every flight should be like this."

"Flight delayed. Ordered special meal wasn't provided..."

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti negativi: "Cibo"

Punti positivi: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Punti negativi: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"

Punti negativi: "With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after."

Punti positivi: "Comfortable seats and did not have to pay extra for a carryon luggage"
Punti negativi: "The boarding process was quite chaotic and slow. There was no oversight of what people were putting in the overhead compartment so many were putting both their carryon suitcase and under seat bags up there leaving no room for our suitcases by the time we boarded. The flight attendants were eventually helpful in finding space by making people remove smaller items, but it was time consuming and avoided on most airlines we typically fly by enforcing bag rules as passengers are boarding."

Punti positivi: "The crue was great. Food was great"

Punti negativi: "Simply everything"

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti negativi: "The seats are not just uncomfortable, they are awful. Worse than Wizzair!"

Punti positivi: "Tutto bene"

Punti negativi: "A plane made any year after 1990... Last minute flight switch caused great discomfort and VERY narrow seats"

Punti positivi: "LCY very efficient baggage drop, flight arrived ahead of schedule"

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti positivi: "Crew were excellent, seats were relatively comfortable and in flight entertainment was great."
Punti negativi: "The plane was old and dirty. It really needed a good clean as there was food debris on my seat belt buckle and sticky finger prints all over my screen. Additionally, the connection time at LHR was too short. While we made the flight (having to run) but our bags did not, which was an annoyance."

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti positivi: "Crew did their best to deal with the multiple delays."
Punti negativi: "Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure."

Punti negativi: "Tempo di off-boarding"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti negativi: "Incoming flight delayed so late departure"

Punti positivi: "The flight crew"
Punti negativi: "Never board check in luggage at lcy, they don't know what to do with it"

Punti positivi: "The people from British airways were incredibly helpful."
Punti negativi: "British airways pushed the flight time which made the original connection flight from Heathrow impossible. They notified justfly the company who we used to book the flight and told them the reservation would be cancelled. Only justfly never did something about that. They did not notify us about any changes and when we arrived at the airport the lady at the counter told us we don't have a reservation even though justfly happily took our money. If it weren't for the BA staff who rebooked is through Air France we probably wouldn't have made it."

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti positivi: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Punti negativi: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti negativi: "No beverages? Not even water or coffee?"

Punti negativi: "My flight was changed to a later flight without giving me a reason. I was never given the option of why this happened. As a result i missed my meeting."

Punti positivi: "City airport is very convenient from East London. Flight is only 40 minutes"

Punti positivi: "I was flying Business and I couldn’t tell any difference between Business and Economy except the covers on the headrest"
Punti negativi: "No difference between Business and Economy"

Punti positivi: "Flight departed on time, landed early, no queues at passport control and bags were delivered quickly."

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti positivi: "Nothing"
Punti negativi: "Cancelled our flight and cost us a lot of money. Then Rebooked us through another carrier and we waited and they wouldn’t take us, said there was only two seats left and we would have to wait until the next evening for another carrier. Wow just terrible service. We drove five hours for this. I’m afraid British Airways is too big of a company and doesn’t really care!"

Punti positivi: "Enough said"

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "Good for leg room and nice and the seats are comfy and wide too. Still get a free drink and snack on this flight and the service was friendly and efficient throughout. We were very quick to board and flight landed early, so very happy."
Punti negativi: "I'm guessing this plane was stopping in EDI for the night, so it parked way, way away from the terminal, so we had an extra 15 minutes none of us had been expecting to wait for the bus and transfer."

Punti negativi: "No food available on flight in business class. Kitchen breakdown"

Punti positivi: "Service kind and efficient"
Punti negativi: "Late"

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti positivi: "Flight was on time. Attendants were cordial."
Punti negativi: "No beverages offered in economy class. wish they would at least offer water."