Trova voli economici da Milano per l' Africa

Punti positivi: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Punti negativi: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."

Punti positivi: "Crew were very good."
Punti negativi: "No vegan food available."

Punti positivi: "n/a"
Punti negativi: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Punti positivi: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Punti negativi: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"

Punti positivi: "Nice and attentive crew."
Punti negativi: "Seats not comfortable in premier economy."

Punti negativi: "Flight was delayed"

Punti negativi: "Seats were too close together."

Punti positivi: "Crew was attentive. Timings were spot on."
Punti negativi: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."

Punti negativi: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."

Punti negativi: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Punti positivi: "Incredible staff. Super polite"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "Flight was on time."
Punti negativi: "In flight complimentary food and drink service could have been better."

Punti positivi: "Friendly crew"

Punti positivi: "Crew very professional"
Punti negativi: "Boarding was a little confusing"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti negativi: "Boarding clusterf..."

Punti positivi: "crew great comfortable"

Punti positivi: "Great crew and prompt boarding."
Punti negativi: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti negativi: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."

Punti positivi: "The cue lines per zone are the most brilliant idea!"
Punti negativi: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti negativi: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "My seat"
Punti negativi: "Crew"

Punti negativi: "My luggage was lost in Paris. Now I need to wait still."

Punti positivi: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Punti negativi: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."

Punti positivi: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Punti negativi: "Nothing to complain about."

Punti negativi: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Punti negativi: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti negativi: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Punti positivi: "Everything!"

Punti positivi: "Faster"
Punti negativi: "Waited a while before take off."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Nothing."
Punti negativi: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Punti positivi: "The space and the people"
Punti negativi: "Nothing"

Punti positivi: "The service"
Punti negativi: "Nothing"

Punti positivi: "The inflight service"
Punti negativi: "The 3 hours delay"

Punti positivi: "Aeromobile comodo e personale davvero professionale"

Punti positivi: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Punti negativi: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."

Punti positivi: "The flat bed"
Punti negativi: "The Captain made loud announcements waking you up"

Punti positivi: "The crew was outstanding!"
Punti negativi: "Slightly more comfortable seats would have been helpful."

Punti positivi: "Velocità di volo"
Punti negativi: "Sicuramente l’attitudine del personale (freddo) antipatico non disponibile problematico scortese Ma proprio pena"

Punti positivi: "Food taste"
Punti negativi: "No water at toilet....??? No coffee....??? The the movie’s subtitles were out of time."

Punti positivi: "Personale cordiale e disponibile."

Punti negativi: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."

Punti negativi: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"

Punti positivi: "The in flight snack was surprisingly diverse and tasty."
Punti negativi: "We had to take a bus from the gate to the plane, which is fine. But we stood on the bus at the gate for 10 minutes after it was completely full before it finally drove to the plane. Then when we were just outside the plane we had to wait again for several minutes before they would let us off."

Punti positivi: "Nothing"
Punti negativi: "We were not able to board the plane. We left our morning flight from Madrid on time and arrived as expected. We hurried through the airport and went exactly where we were directed. Despite this, the gates closed on us while we were running to the gate. TAP sold us a service they could not provide."

Punti positivi: "The crew was good. The plane was clean. The snacks provided were good."
Punti negativi: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."

Punti positivi: "Very friendly crew, nice plane"
Punti negativi: "Very expensive extras like seats and luggage"

Punti positivi: "food and price"
Punti negativi: "boarding... control the luggage size"

Punti positivi: "Puntualità"
Punti negativi: "Pessimo snack delle ore 12:00 Identico a quello del volo delle ore 7:00 Mai successo"

Punti positivi: "Puntualità"
Punti negativi: "Pessimi snack"

Punti negativi: "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."

Punti positivi: "Seats are comfortable and room for pack pack under seats"

Punti negativi: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"

Punti negativi: "poor and cheap plane"

Punti negativi: "Ritardo di due ore e passa per non precisato guasto tecnico al velivolo."

Punti negativi: "There was very bad turbulance and none of the crew said anything about it."

Punti positivi: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Punti negativi: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."

Punti negativi: "Mi hanno cancellato il volo senza avvertire, dovevo partire alle 9 del mattino e mi hanno messo nel volo delle 19. Sono incinta e in piu viaggiavo con un bimbo di 7 anni, non ci hanno dato nemmeno un voucher per mangiare e il personale di informazioni a Lisbona sono stati tutti antipatici. Siamo arrivati a Zurigo alle 22:45 non cerano treni per Basilea, sono dovuta prendere un treno per Zurigo HB con tutte le valigge e da lí abbiamo preno un altro treno per Basile. Siamo arrivati alle 2 de mattino a casa. Viaggio STRAZIANTE PER COLPA DELLA TAP."

Punti negativi: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"

Punti positivi: "All good. No complaints."
Punti negativi: "$40 charge for carry on."

Punti positivi: "La puntualità e l'assistenza"
Punti negativi: "Avevamo prenotato il lettino da infante ma abbiamo dovuto chiederlo perché non arrivava."

Punti positivi: "Buona l'assistenza"
Punti negativi: "L'imbarco prioritario era un po confuso e non organizzato bene"

Punti negativi: "Ho dovuto pagare 25€ per avere un posto finestrino. Non senso."

Punti positivi: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Punti negativi: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."

Punti positivi: "Everything smooth!"

Punti negativi: "The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket."

Punti positivi: "Meal was OK."
Punti negativi: "TAP changed our seats even though we had paid extra. They were narrow and uncomfortable."

Punti positivi: "Flight crew was friendly."
Punti negativi: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."

Punti positivi: "Very gentle staff. Good food and service. And I will visit Lisbon next time."
Punti negativi: "Too early in the morning. A better connection in Lis wil lhelp"

Punti positivi: "Flight on time and safe Crew very pleasant"
Punti negativi: "Cramped seating Boarding dreadfully slow"

Punti positivi: "Seats felt smaller than most international flights"

Punti positivi: "Sicurezza volo, disponibilità assistenza immediata"
Punti negativi: "Posti in aereo molto stretti"

Punti positivi: "Sicurezza volo, disponibilità assistenza."

Punti negativi: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."

Punti positivi: "Paid a bit more for roomier seats up front and worth it. Seemed like newer aircraft with "leather" seats and better padding than the older aircrafts."

Punti positivi: "On time, no mishaps."
Punti negativi: "Entertainment system was very old and only partially working."

Punti positivi: "The crew was exceptional. Very, very friendly and professional. It stood out."
Punti negativi: "The airplane was pretty old and it's time for a makeover."

Punti positivi: "Just about everything"
Punti negativi: "The connecting flights with BLUEJET"

Punti positivi: "There was one male steward who was not friendly at all.....I felt he was giving me bad looks....I felt uncomfortable."

Punti positivi: "I was very impressed with the Ground crew who met me off the plane and had already arranged for me to go on a later flight with Emirates. If it had been possible to let me know when I was on the first flight that my onward travel had been arranged then it would have been perfect."
Punti negativi: "my TAP Portugal flight from Lisbon to Heathrow was so late I missed my connection to AbuDhabi."

Punti positivi: "Nice refreshments, friendly attendants"
Punti negativi: "It took a very long time to check in and board."

Punti positivi: "Wine was nice and metal container of so-called business class utilities (socks, tooth brush, etc.)"
Punti negativi: "Seats are coach seats! No entertainment. No AC power sources. Shame!"

Punti positivi: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Punti negativi: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."

Punti positivi: "Best flight I have had in years. We were treated like customers, meals were excelent, boarding process was well managed, flight crew was pleasant, curteous, attentive, I could go on & on. Other airlines would do themselves and the rest of us a favor by following their process."
Punti negativi: "Website was a bit difficult to navigate and online boarding passes didn't open on my tablet, but I was greeted at the check in keoisk and guide thru the process in a friendly way."

Punti negativi: "Late arrival in Lisbon, missed our connecting flight to Munich."

Punti positivi: "arrived on time"
Punti negativi: "baggage fee for 1 checked bag"

Punti positivi: "The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!"
Punti negativi: "They should have offered the empty seats to the passenger as soon the plane closed to take off."

Punti positivi: "personale ok, svago ok"
Punti negativi: "distanza tra i sedili, comfort"

Punti positivi: "personale ok, sedili troppo vicini e scomodi"
Punti negativi: "aumentare lo spazio tra i sedili"

Punti negativi: "Boarding procesa...an absolute mess"

Punti positivi: "Plane was nice and the crew was good, except that the flight left almost an hour late without enough announcements as to what was going on and when we might be leaving."
Punti negativi: "More communications when the flight has been delayed and sitting there."

Punti negativi: "They didn’t allowed to add one luggage for free( not carry on) they charged and for international fly , all companies allow one"

Punti positivi: "The flight was on time and the staff were great."
Punti negativi: "The seats are quite worn, with crumbs and drips here and there from previous flyers, and the magazines very dog-eared - makes you feel a bit like you don't want to touch anything."

Punti positivi: "They let me sleep and didn’t wake me for food or beverages."
Punti negativi: "Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all."

Punti positivi: "Crew was efficient and friendly"
Punti negativi: "Entertainment system on my transatlantic flight was outdated and functioned poorly. Also, the promised WiFi connection wasn’t working, and the flight attendant I spoke to basically said, “yeah, I think it’s broken.”"

Punti positivi: "Crew was nice. Airplane was in a good shape."
Punti negativi: "Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours."

Punti negativi: "The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa."

Punti positivi: "Overall plane stability"
Punti negativi: "No delays, better food, updated plane"

Punti negativi: "Knowing that the baggage wasn’t included in the price of the plane ticket"

Punti negativi: "Luggage not included. Charged at an excessive 120 USD rate !"

Punti negativi: "La puntualità"

Punti negativi: "Not a fan of the elevator music they play. Unnecessary"

Punti negativi: "They said my fare was “lite” and charged 60 eur per bag. That is too expensive. Although a short fight not even water was given. Flight delayed."

Punti negativi: "Boarding time notification and check luggage’s cost"

Punti positivi: "Good seating space."
Punti negativi: "Food & drinks are expensive, but we brought our own."

Punti negativi: "There was a strike so out flight got delayed a few hours. But that wasn't air europa fault."

Punti negativi: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."

Punti negativi: "I had to pay for a sandwich and a drink. Absurd. Just add 10 euro to the flight tickets and i'll be glad to pay but don't charge me extra for a sandwich for God's sake ! Next time I'll choose British Airways or Air France."

Punti positivi: "Air Europa's fare was cheap, but not as cheap as Latam but I was traveling with a friend who had already bought his ticket. The 5 hr flight from Tel Aviv to Madrid was in a super aircraft. Extremely comfortable flight."
Punti negativi: "The flight to São Paulo was in an older aircraft, more cramped and no personal entertainment consuls. All in all the flight was fine being an overnight flight, but I would have expected the better aircraft on the long haul flight and the less comfortable aircraft on the short haul. Still good value for money and I'm would definitely fly Air Europa again!"

Punti positivi: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
Punti negativi: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"

Punti positivi: "Hello Dear, I am writing this message while God only knows how deeply hurt and feels descriminated I am.. Please listen carefully to my below story that happened while my flight from Milan - Madrid ___ Madrid - Miami. I traveled on October, 16th from Miami - Madrid and while checking in to this flight, the gentleman on Air Europa check in desk , required me to pay for my luggage and my iternary already stated that my ticket allowes me to have one bag in cargo and one carry on baggage on board. After I met with the station supervisor and showing the receipt, she understood my rights and proceeded professionally checking me in and I made my flight perfectly all the way to Malpensa, Milan.. On October, 23rd, I was about to make my flight back from Malpensa, Milan - Barajas, Madrid to connect from Madrid to Miami as scheduled.. I proceeded in Malpensa ,Milan Airport to check in area number 5 on terminal 2, where Air Europa flight# UX 1066 is stationed to check in the PAX on this flight. Politely I asked the lady if it's possible to be seated by any emergency exits as I am ex - commerical 1st officer for almost 8 years and I will be able to assist in case of emergency, as I am familiar with evacation procedures.. she informed me that I have to pay for this service.. i totally understood and I didn't comment, while the lady reaction and the way she answered me, was really disrespectful.. Then she asked me to pay €150 for my luggage and I explained the same that happened in Miami airport.. but this time I was deeply disrespected by telling me YOU GO TO TICKETING OFFICE OR YOU WILL NOT TRAVEL...i asked the lady to speak to the supervisor.. the supervisor came after awhile and she was very kind, polite and helpful.. but she kept insisting that I have to pay for my luggage, even I showed her the flight iternirary staying that ONE LUGGAGE IS ALLOWED ON BOARD - 1ST BAG IS FREE - 2ND BAG COST $100... and I had only one bag... Then she saw the receipt and while reading it, another lady from the check in station needed the supervisor help, so she left and I found myself speaking to no one, except the lady who is in charge of my checking in process. Then I told her that it's not fair to pay for something that I already paid for. No one in life can imagine how rude, impolite and discriminating she was.. specially speaking to her colleague in Italian carrying a conversation that I can't understand at all.. but I was able only to understand one thing she mentioned many times while angry... ( La Arabo ).... Yes I am Arabic person from Egypt that love the world from east to west, South to north... and I am living in The United States Of America with a beautiful family that have friends from different cultures, religions and races... But I felt really discriminated at this point when she mentioned ( La Arabo ) many times.... Then she looked at me saying OK AIR SIR ARE YOU GOING TO PAY FOR YOUR BAG OR YOU ARE OK TO MISS YOUR FLIGHT ?"
Punti negativi: "I honestly told her (( SHUU )) because yes, I was feeling very disrespected and discriminated.. so it's fair enough to tell her (( SHUUU )) as I was looking at someone who is still discriminating people in 2017..Then I told her where to pay ? She directed me to the TICKETING office.. I went there and was really very sad.. not for paying, for how come someone can treat a customer like that... or even a human..then when the gentleman asked me for the credit card, I dropped it on his table.. Yes I know that I did it not in a nice way.. but then i apologized to the gentleman..  and you can ask him that I told him that you have nothing to do with this..  and I should apologize.. he gave me the receipt that I still have it that prove paying €150 for my luggage.. I went through security and then proceeded to my gate with a huge feeling of happiness that I will see my family in the U.S soon after a long trip.. The craziest thing even happened while I was proceeding to the boarding gate, the lady took my boarding pass and informed me that I am not allowed to board the airplane for security reasons..What???? Why??? What did I do??? No one talk to me... The lady who was checking me in earlier was turning her face and smiling.... can you imagine?????? Can you imagine the abuse????? Then I told her what did I do ??? I am not a bad person to not be allowed to board the airplane... I don't carry a gun or anything that threatening the safety on the aircraft..  and you know What??  I started to cry while I feel that I am deeply discriminated.... they told me that the captain has the rights to refuse you being on board... Again, as an EX Commercial Pilot, I know very well that for security and safety reasons for the aircraft, the PIC has the authority not to accept a passenger on board, in case that this pax is threatening the airplane verbally, visually, mentally and physically by showing any extreme illness symptoms that would put the life of passengers on board in danger.... DO I AM ONE OF ALL THIS?????? I am someone who is never being in a police department for any criminal purposes and never threatened any human being life... so why I am not allowed to board the aircraft and go back home to see my family and go to my work that I gain my salary from, to pay my taxes to the country that I am resident in, The United States Of America.. And if you are planning to decline my boarding process, why would you let me pay €150 for the luggage???? Isn't it really unfair???? We all work hard to afford our living... so why to do this for me whime I am leaving my family in America to travel for business to afford living for my family.... it's not fair by any meaning or language...."

Punti positivi: "I want a refund of 450 euros...i had to pay for my baggage...i paid 1.184 us dollars for my tickets...and was supposed to be free hand bag and first bag free...how was printed in the tickets you sent me.. Please i need to get my money back...air europa told it was your fault... Yoel flores Miami...305 763 6049"

Punti positivi: "They left on time and arrived on time"
Punti negativi: "Not much order in the boarding."

Punti positivi: "the crew was nice the comfort of the plan was ok"
Punti negativi: "some people on the plan asked for Pasta, and the crew forgot us.. (personally - i left with no food at the flight from Madrid to Fortaleza) in the way back, from fortaleza to madrid, it took hour and a half, from the time i finished eating to the time the crew took the tray. it was very inconveniet"

Punti positivi: "The crew was helpful. The protracted headrests were nice for sleeping."
Punti negativi: "The planes were pretty antiquated and the seats were hard and uncomfortable. They were no oxygen ports which was troublesome for long 8 hour flights. Lack of fresh air! Only 10kg weight limit for carry on luggage."

Punti positivi: "Cost effective, easy to access airport."
Punti negativi: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."

Punti positivi: "In-flight entertainment selection was good, hot meal was good, staff was knowledgeable and courteous."
Punti negativi: "In-flight wifi pricing per MB transmitted should be reduced based on the value the service provides (slow data rates)."

Punti negativi: "The website would not allow me to check-in on my phone or my laptop. Had to retry 5 times. Finally when the boarding pass was sent it did not have a barcode. I was able to repeat the check-in to have a barcode in the app but then the reader at security would not read it! I had to go back to the check-in desk for help. AirEuropa web needs to get their act together."

Punti positivi: "Two meals and some in-flight entertainment. Not too bad. You can order a special meal (such as vegetarian) by calling the service center, and it's served first."
Punti negativi: "Red-eye flight, econ seat uncomfortable for sleeping. Fewer entertainment options than other airlines"

Punti negativi: "They changed my flight by 24 hours, without ever sending a clear email telling me so. I missed my business class flight and had to book another crooks."

Punti positivi: "Price was great, flight crew very attentive, even the food was good."
Punti negativi: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."

Punti positivi: "Easy boarding"
Punti negativi: "Crew skipped us for dinner but when we pointed it out they came back. But they skipped us again for water/drinks."

Punti positivi: "Flight quick and uncomplicated."
Punti negativi: "Boarding chaotic. No food or entertainment involved."

Punti negativi: "The employee at check in in Italy was not nice"

Punti positivi: "The plane and technology were top notch"
Punti negativi: "Food was not worthy for a food bank."

Punti positivi: "I mostly liked the price"
Punti negativi: "The seats almost didn't reclined. Dome of the personnel was a tad rough."

Punti negativi: "It has a 2.5 hours delay I had an important meeting, I had to cancel"

Punti negativi: "Flight was over 1,2 hours late leaving MAD, causing me to miss my Cancun connection and costing me over $300.00 in hotel bills and re-booking fees. This alone trumps any positive aspects of the flight."

Punti negativi: "I particularly hate this airline as the flight teams always seem overworked and under prepared. The flight attendants were yelling at all the passengers and threatened to kick people off the plane for trivial reasons. At the end off the day I guess you get what you pay for as this was the cheapest flight available and the service was mediocre at best"

Punti negativi: "Old plane. Poor entertainment. Average food. Average staff."

Punti positivi: "Crew service, fast boarding"
Punti negativi: "Regular headset didnt work to see the tv,"

Punti positivi: "Our connecting flight was changed for us."
Punti negativi: "The unplanned extra stop delayed us by 6 hours."

Punti positivi: "One of the flight attendants was vert kind"
Punti negativi: "Everything. The flight was delayed 13 hours, they did not gave us the connecting flights passboards up until boarding the plane, my baggage was checked in only until Madrid, when we arrived I was told the bag will go to Mallorca, I asked again at the connecting gate and they told me the opposite, I had to go out get the bag, check it and go in again (changing terminals 3 times in the process walking almost 1 hour and a half), the connecting flight left also one hour late"

Punti positivi: "The airplane was neat and the crew nice also, I don't have complains about that."
Punti negativi: "Too little space between seats, always has the person behind putting their knees in my back! Also the food is not that great, and had to pay even for the earphones!"

Punti positivi: "On time and very organized"
Punti negativi: "One tv for to many people Food could be improve"

Punti positivi: "On time!"
Punti negativi: "The food is not good. Little space between seats."

Punti negativi: "Volo in ritardo, gente ammassata al gate, informazioni all'ultimo momento"

Punti negativi: "Poco spazio per i bagagli, e tassativamente permesso un solo pezzo,neanche una borsetta personalein più"

Punti positivi: "Confort classico EasyJet confermato"
Punti negativi: "Prenotato e pagato il posto 6 dopo lo speedy boarding ho trovato posto nella cappelliera 20 con uscita solo anteriore. Veramente un pessimo servizio"

Punti negativi: "There is no space for legs. The food quality is poor. No entertainment at all"

Punti positivi: "Board on time or at least updates why we are waiting."
Punti negativi: "Communication"

Punti negativi: "Departure time"

Punti negativi: "5 hour of delay!!!! For the second time in the same flight"

Punti positivi: "The crew on the plane handled the difficulties of a passenger well."
Punti negativi: "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."

Punti positivi: "Fast boarding"
Punti negativi: "Nothing"

Punti negativi: "Boarding was slow. They had us stand for thirty minutes in a hot jetway. They charged for all the food and beverages. No entertainment."

Punti positivi: "the flight was ok"
Punti negativi: "the crew member at the gate got very RUDE with my sister, my sister she explained to her that since my mom is 77 years old she needs to take a bit more time to board so she asked if she could be one of the first people to board the plane. She told my sister that my mom could born after priority"

Punti positivi: "The crew very unpolite My reservation was for me and my husband and the gave us separated seats"
Punti negativi: "Quality of service Long lines Very caotic Terrible experience"

Punti positivi: "Personale molto cortese, comfort più che accettabile (considerando che sono alto 190)."
Punti negativi: "Nella tariffa standard se permettessero almeno uno zainetto , oltre al bagaglio a mano, sarebbe perfetto il servizio"

Punti positivi: "Isle seat in 2nd row after I paid to carry on a small duffle bag. Only one item allowed."
Punti negativi: "Everything about flying and good customer service: at check-in, in-flight service, near on-time flight. (flight was over 45 mins late, difficult for those with connecting flights)"

Punti negativi: "Bad leg room, loud guests, bad boarding process."

Punti positivi: "Tutto"
Punti negativi: "Niente"

Punti positivi: "Personale ok"
Punti negativi: "Non ho apprezzato il fatto che sul bus a Malpensa non ci fosse un divisorio per I Priority boarding. C’era un pullman unico. Quando sono salito su aereo le cappelliere erano gia piene e ho dovuto mettere il mio bagaglio a mano piuttosto in fondo rispetto al mio posto (1C)."

Punti negativi: "Check-in was poor. It got stuck after 80 people that could not proceed to board the plane and occupied the hallway. Everyone was standing for 30 minutes without any information about the reason for the delay in boarding whatsoever."

Punti positivi: "volo in orario"
Punti negativi: "Ho dovuto mettere il mio bagaglio a mano non sopra di me ma due posto dietro, e salivo con easyjet plus tra i primi..."

Punti positivi: "Rispetto e cordialità"
Punti negativi: "Poche cose"

Punti positivi: "Pulizia e cortesia"
Punti negativi: "Puntulità"

Punti positivi: "Personale ok."
Punti negativi: "Pulizia aereo. Imbarco caotico, poco spazio, lunga attesa."

Punti positivi: "Si"
Punti negativi: "Era un po' in ritardo"

Punti positivi: "Puntualità"
Punti negativi: "Cena a bordo"

Punti positivi: "Imbarco veloce ed arrivo in anticipo"

Punti positivi: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Punti negativi: "We will seriously think of a different air line"

Punti positivi: "Precisione, ordine, comodità."
Punti negativi: "Molto tempo in piedi nel corridoio dopo il gate ad aspettare. Potevamo restare seduti comodamente ma per il resto viaggio buono."

Punti negativi: "Ritardo"

Punti negativi: "5 ore di ritardo"

Punti positivi: "Tutto organizzato bene."

Punti positivi: "I don't recall liking much of anything."
Punti negativi: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."

Punti positivi: "Niente"
Punti negativi: "Ho dovuto imbarcare il bagaglio e penso non ci sia cosa più sgradevole se fai scali!!! Orrendo che esistano ancora questi limiti!!!"

Punti positivi: "Partenza in pesante ritardo"

Punti positivi: "The flight was almost on time."
Punti negativi: "We did not like having to pay an extra 16 euros per person for carry on. Other planes allow a carry-on and a personal item. Did not appreciate this last minute extra charge. This should all have been explained when we purchased our tickets. I probably would not fly on EasyJet again for this reason."

Punti positivi: "Come sempre niente da dire sul personale e sul volo"
Punti negativi: "Ho appreso del ritardo di quasi un’ ora solo scaricando la app....."

Punti positivi: "Non ci hanno fatto la fastidiosa richiesta di imbarcare in stiva il bagaglio a mano, tipica di un concorrente irlandese. Personale estremamente gentile. Atterraggio morbido."
Punti negativi: "Niente"

Punti negativi: "Quasi un ora di ritardo"

Punti negativi: "posti troppo strtti"

Punti negativi: "Siamo partiti con 40 minuti di ritardo"

Punti positivi: "volo con arrivo in anticipo, educazione del personale di bordo, e volo tranquillo, qualche poco di sobbalzi 15 minuti prima dell'atterraggio dovuti a problemi atmosferici.Poi atterraggio perfetto, senza problemi."
Punti negativi: "la richiesta di offerte per bambini in africa, in quel contesto, su un aereo alle ore 22,35 ........"

Punti positivi: "Almost nothing. I won’t be flying with them again if I can help it! Flight was on time"
Punti negativi: "Baggage line was the longest I’ve ever seen. Probably 200 people waiting to drop off bags just for EasyJet."

Punti negativi: "I was rudely asked to put the trolley in the devise to verify it fits the size regulations. It did fit and then because of the delay, I was forced to check the trolley into the belly of the plane rather than into the overhead as there was no room for it on board. This was an unnecessary inconvenience as everything in the trolley was necessary for the flight."

Punti negativi: "Website doesn't work properly, 6 hr. wait for online chat, phone help that got things wrong, herded like cattle into ever smaller, airless waiting areas, left 30 min. late and arrived an hr. late on a 2 hr. flight."

Punti negativi: "We were delayed 5 hours, we arrived at 2pm and left Milan at 10.30pm! In total we waited 8 hours."

Punti positivi: "io sono un cliente fisso che mi affido sempre a easyjet e poi alle altre compagnie se ci sono problemi di orari prezzi e destinazione"
Punti negativi: "riguardo l'ultimo volo 2 ore in attesa in aeroporto e 40 minuti chiusi in aereo dovuto allo sciopero dei controllori e intanto ho perso la giornata di lavoro mia moglie e stata male in aereo senza poter far niente. insomma una esperienza da dimenticare. e poi il cambio di orario gia dal mese prima in continuazione cambiamento mi ha creato problemi con i collegamenti bus navetta e traghetto"

Punti negativi: "Volo in ritardo di due ore, obbligo di imbarcare i bagagli a mano anche se uno, personale scortese"

Punti negativi: "Volo andata e ritorno in ritardo"

Punti positivi: "I did not like, I must pay 60 euros, that is no fear! Por mi maleta de mano."
Punti negativi: "Ni un solo vaso de agua nos dieron, eso es una grosería"

Punti negativi: "They didn’t be organized"

Punti negativi: "L’ora di ritardo"

Punti positivi: "The flight was on time. Luggage was handled well. Coach seats were okay with decent space. I had read some negative reviews but our experience was satisfactory."
Punti negativi: "Customer service could have been better but they did do their job getting us there."

Punti negativi: "Flight was delayed by an hour and a half and no announcements were made"

Punti positivi: "Nothing"
Punti negativi: "Custumer"

Punti positivi: "The crew was kind enough and food was decent"
Punti negativi: "The plane itself is very old and dirty. Each seat is fit with an entertainment system with a fairly good selection however on both flights, the entertainment system worked for one hour. Then it stopped. The crew was less than helpful and when they did give it their attention they simply reset the screen which then continued to power cycle for the next 5 hours. On the way home, enough folks complained that the crew reset the entire system and then it worked for the last hour"

Punti negativi: "Services"

Punti positivi: "Good service"

Punti positivi: "On time departures."
Punti negativi: "Food is horrible, aircraft interior run down, my seat table was dirty."

Punti negativi: "They stole my clothes from my suitcase"

Punti negativi: "Was not advise about Extra Charges for luggage 70.00 EUROS PRR CHECKED BAG"

Punti positivi: "Seat was filthy. There was a gross locker room smell. Crew was decent/brusque."

Punti positivi: "Flight was quick and great crew"
Punti negativi: "The first leg of our flight was delayed so we missed our connection and our bags seemed to be lost. After searching all over the airport and asking staff we found it over across the airport along a wall. It would have been nice if the staff could have gave us this inforamtion"

Punti positivi: "Plane was pretty clean and comfortable."
Punti negativi: "Crew was trash, tho. They took my seats to give to a family that was traveling together and the flight attendant looked at me like I was stupid and said "well, they're traveling together" as if I and my 4 year old child are not traveling together. Terrible."

Punti positivi: "We never got on this flight, still stuck here in Rome"
Punti negativi: "Why are flights overbooked ? It makes no sense to lose a full day without compensation for this"

Punti negativi: "Absolutely zero communication about an 11 hour flight delay. The flight itself was fine but the ground crew was absolutely the worst I've ever dealt with in all my years traveling. Save yourself the stress and pay a little more to fly with someone else."

Punti negativi: "We taxied around JFK for nearly an hour without as much of an announcement as to why we couldn’t get a gate. After a long flight, we just want some communication."

Punti negativi: "CI È STATO NEGATO L’IMBARCO PER OVERBOOKING. Scandaloso"

Punti negativi: "Sat on runway for 3 hours"

Punti negativi: "I do not have until now one of my laggage"

Punti positivi: "The crew was prodessional."
Punti negativi: "We could not get assistance online for wheel chair assistance."

Punti positivi: "The pilot flew very fast to make up for time lost."
Punti negativi: "We boarded late at casa. Very unconfortable."

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti negativi: "This flight was excellent, but the in the flight from Monrovia to Casablanca the Captain was smoking in the bathroom!!!! That’s insane...."

Punti positivi: "So glad to make our tight connection."

Punti positivi: "Short flight"
Punti negativi: "Bus to plane; disorganized boarding process. Counted heads numerous times; checked boarding pass three times."

Punti positivi: "The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport."
Punti negativi: "The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food."

Punti positivi: "I liked the flight in general. No turbulence and the flight crew was accommodating"
Punti negativi: "The seats were outdated"

Punti positivi: "Boarding on time. Crew was Nice."
Punti negativi: "Seats small and uncomfortable."

Punti positivi: "Longer flights have personal entertainment systems"
Punti negativi: "Signage and communication in the Morocco airport was limited and often confusing"

Punti negativi: "Worst airline ever!"

Punti negativi: "There was a seven hour delay. No explanation provided. Agents at CMN were rude and unhelpful. In the original flight I had selected an aisle seat but somehow ended up in the middle. My whole rows TVs didn’t work and no one helped us or cared (contrasted to Singapore Airlines which actually cared when a similar issue happened). Customs forms were all in French even though we were flying into JFK. Awful airlines."

Punti positivi: "The staff were kind and courteous. Our family loved being able to stay in a hotel during our layover in Casablanca."

Punti negativi: "We stayed inside the plane for 1hour without telling what a going on . The food was really disgusting , while the price was with hight"

Punti positivi: "I love the crew"
Punti negativi: "I waited for 3hours 30mins at the airport without food or water. It wasn't like that sometime back."

Punti negativi: "Food"

Punti positivi: "Service is good"
Punti negativi: "Luggage didn’t make it to Madrid"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "Not much save ample leg room for a six footer"
Punti negativi: "Lagos to Casablanca, check in was a nightmare, crew unfriendly almost rude, food poor, entertainment mediocre . Reverse was the case on Casablanca to London. I suspect this attitude was related to the skin pigmentation of the paying customers! Disgraceful!!!!"

Punti positivi: "The flight was short and comfortable."

Punti positivi: "Lost luggage and no help"
Punti negativi: "Lost luggage and no help"

Punti positivi: "Service"
Punti negativi: "Boarding"

Punti positivi: "not over-booked, so was able to get my own row to sleep, efficient generally"
Punti negativi: "male flight attendants and staff are a bit surly - some of the new security requirements, like having to check in computer and iPad when coming tot he US from Morocco, were not adequately explained or handled in a customer-service-oriented manner"

Punti positivi: "The crew was very rude and careless. The food was OK."
Punti negativi: "The crew member assigned to the aisle I was in, was so careless that he bumped on me 90% of the times he passed and never excused one single time! The worst: when leaving the plane, I forgot my iPad in the pouch of the chair in front of me. 20 minutes later when I realized it, although I contacted the counter immediately they said that they could not find it and that they could not do anything to help me!"

Punti positivi: "It was okay"
Punti negativi: "No entertainment on flight."

Punti negativi: "Being herd like animals"

Punti positivi: "The food was good, although I think there should be a more easily accessed vegetarian option."
Punti negativi: "However, there was several delays. We took off late with sporadic and drawn out boarding, and while the crew was pleasant when serving food and drink, anytime there was turbalance or delays they could be very brusque and unpleasant, even raising their voices to passengers over misunderstandings following delays. When we finally landed, we taxied for close to an hour with no explanation, and this is the largest incidence of when the crew was unpleasant with passengers. Instead of explaining the situation, they yelled and raised their voices to get passenger compliance."

Punti positivi: "Comfortable seats, food is not bad"
Punti negativi: "The crew is unprofessional. One crew member walked in on me in the bathroom, then told another passenger about it and laughed, then proceeded to joke with me about it right after and when we landed. I've written to their corporate office. They need a lesson from Lufthansa crew members, ASAP."

Punti positivi: "The landing was very smooth, polite crew and on time."
Punti negativi: "The crew was too fast."

Punti positivi: "It was my first time flying with you and i have nothing wrong to say. Food was great. The flight attendants smiled while is the first thing that always wins you over. Perfect experience."
Punti negativi: "Nothing."

Punti positivi: "Nice crew and pleasant flight"
Punti negativi: "Hard to find the connecting flight"

Punti negativi: "I asked to have a seat at the issue de sortie(emergency exit) and the lady told me that she reserved it for me. In the plane I found out that she didn't do it. I'm so disappointed. Plus the middle row in the plane TV's were not working for the entire trip from Casablanca to Dulles in Washington DC. Imagine 8 hours trip without TV or music. This is deplorable. Very disappointed Edmond"