Trova voli economici da Milano per il Burkina Faso

Punti positivi: "Both friendly and professional"
Punti negativi: "All is perfect! They couldn’t be better"

Punti positivi: "The best airline"
Punti negativi: "My above head storage was occupied with airline stuff. They boarded a little late and there were no separate lines for front and back of the plane."

Punti positivi: "La possibilità di scegliere il posto a sedere, la gentilezza e un pochino di wifi gratis"

Punti positivi: "Everything was good"

Punti positivi: "Amazing crew. Great food"

Punti negativi: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."

Punti negativi: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Il personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap."

Punti positivi: "Personale eccellente."
Punti negativi: "La lingua Italiana non si trova da nessuna parte, grosso handicap"

Punti positivi: "Food was good"
Punti negativi: "The crew is rude. Constantly bumping into people and never saying excuse me or sorry. The bathrooms were also very gross and wet with standing water on the floors in 4/5 opportunities."

Punti negativi: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"

Punti positivi: "The flight crew was friendly and kind."
Punti negativi: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."

Punti positivi: "Nothing is changing, they need to make some adjustments"

Punti negativi: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."

Punti positivi: "The food and entertainment was good. The crew was very nice."

Punti negativi: "Not enough movie varieties"

Punti positivi: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Punti negativi: "It's a long flight. But that's unavoidable."

Punti positivi: "Service was excellent Food was delicious..."
Punti negativi: "Everything was perfect..."

Punti negativi: "Valigia non consegnata a causa del ritardo del volo precedente; la compagnia aerea non ha fornito spiegazioni sull'accaduto, ne tantomeno provveduto ad offrire assistenza, amenity kit o rimborsi per il ritardo sulla consegna del bagaglio, avvenuta ben oltre le 24 ore."

Punti negativi: "Ritardo di oltre 45 minuti, perdita della coincidenza, riprogrammazione del volo lenta e difficoltosa, nessuna assistenza fornita."

Punti positivi: "Excellent check-in and in-flight service"

Punti positivi: "Food and entertainment were excellent!"
Punti negativi: "I almost got bumped off my flight because I didn't check in online. It was very stressful"

Punti negativi: "La totale mancanza di assistenza da parte del personale di bordo e di terra per la risoluzione di disagi peraltro causati dalla stessa compagnia; il tono scocciato con cui rispondevano alle domande/richieste di chiarimenti/richieste di assistenza. Voli costantemente in ritardo che hanno causato, perciò, la eredità di coincidenze aeree con conseguente blocco a terra per un giorno. Bagaglio non arrivato contestualmente con il volo sul quale si è viaggiato. Impossibilità di ottenere un upgrade in classe business nonostante la richiesta di pagare - com'è ovvio - la differenza. La motivazione per questo diniego non solo non è stata fornita ma soprattutto c'è stato un continuo scarico di responsabilità da uno all'altro... Pessima esperienza"

Punti positivi: "Nice business lounge with healthy food Rich entertainment despite of old fashion personal screen"
Punti negativi: "Overcrowded boarding place No special car for business class passengers Bags not delivered at arrival for me as a business class passenger and absolutely no information provided by Turkish. This is just to show that the marketing approach for flights decided to Africans is not a priority"

Punti positivi: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"

Punti positivi: "friendly people. good food. top notch service"

Punti positivi: "Good food and service"

Punti positivi: "Meal,airplane"
Punti negativi: "A little turbulence"

Punti positivi: "Great attention and kindness from the attendants"
Punti negativi: "The cabin was very very hot during the flight."

Punti positivi: "Food was fine"
Punti negativi: "Plane left late."

Punti positivi: "Good selection of entertainment, comfortable seats."

Punti positivi: "everything"
Punti negativi: "late boarding"

Punti positivi: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Punti negativi: "There wasn't nothing that I didn't like . I love me some Turkish airline."

Punti negativi: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."

Punti positivi: "Food in business class was excellent"
Punti negativi: "Boarding was chaotic. No preferential early boarding for business class or Star Alliance platinum."

Punti positivi: "Ho viaggiato con diverse compagnie aeree compresa Emirates e thai e devo dire che anche questa è una ottima compagnia... Forse un punto in meno sul cibo ma tutto sommato è un ottima compagnia.. Puntuale.. Servizio ottimo e atterraggi fantastici... Bravi i piloti!!"
Punti negativi: "Come detto un punto in meno sul cibo... Tutto il resto ottimo."

Punti positivi: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Punti negativi: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."

Punti positivi: "Good flight service. Nice STAR lounge in Milan"
Punti negativi: "On line check-in does not remember frequent flier info."

Punti positivi: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."

Punti negativi: "Boarding by bus Staff did not enforce priority lane for business and star alliance GOLD Waited long time in the bus"

Punti positivi: "Cleanliness, wonderful crew,"
Punti negativi: "The TV on my seat was not working"

Punti positivi: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Punti negativi: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."

Punti positivi: "Food and entertainment were good. Crew was pleasant and attentive. Flying in business class with them is always nice. There was a lof of leg room and nice seats that go almost fully reclining."
Punti negativi: "Where to start from? Got off the plane from the flight from Barcelona to Istanbul, to connect to New York and first thing this woman insists that me and my friend should go to exit and baggage claim instead of international transfers. My friend had to get a visa at check out and all the trouble of trying to get back into the gate simply because of a STUPID AIRPORT STAFF who doesn't know what they are doing. I have had trouble before with airport staff who doesn't know what they are doing or give wrong directions. That is why will avoid flying with them to Europe."

Punti positivi: "Everything was appreciated"

Punti positivi: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."

Punti positivi: "Service when it was done"
Punti negativi: "Infrequent service Crowded Entertainment system bad"

Punti negativi: "They provide excellent service. Me and my wife love it."

Punti positivi: "Again, people were nice, food was good, and entertainment was still good."
Punti negativi: "Boarding was unorganized"

"Never booked this flight"

Punti positivi: "So rude crew"

Punti positivi: "I liked how generous they were with food and drinks"
Punti negativi: "Free WiFi could have made the flight a lot better"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti negativi: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Punti negativi: "Very nice crew and great food"

Punti positivi: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Punti negativi: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Muslim food"

Punti positivi: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Punti negativi: "Nothing"

Punti negativi: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Punti positivi: "Newer plane, crew was amazing, seats were adjustable"

Punti negativi: "KLM crew exceed our expectations"

Punti negativi: "Not being 1 hour late"

Punti negativi: "Flight got delayed 30 minutes"

Punti positivi: "Reasonable space in economy class seats"
Punti negativi: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Punti positivi: "Crew was helpful and food was very good"
Punti negativi: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Punti negativi: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Punti negativi: "Troppo ritardo"

Punti positivi: "Good beverage service."
Punti negativi: "Over an hour delayj for departure."

Punti negativi: "Boarding was very slow."

Punti negativi: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Punti negativi: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Punti negativi: "Pay attention to passengers."

Punti positivi: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Punti negativi: "If I knew how to recline my seat earlier. I did try several times"

Punti positivi: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Punti negativi: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Punti negativi: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Punti positivi: "the crew was nice"
Punti negativi: "Seat confort on long flights, leg rooms,"

Punti positivi: "The crew were amazing and the flight was very smooth."
Punti negativi: "Keep up the good work"

Punti positivi: "The crew!!"

Punti positivi: "Everything OK"

Punti negativi: "Not enough leg room"

Punti positivi: "Gaps between seats are very narrow."
Punti negativi: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Punti negativi: "old screens and entertainment system leg room to small"

Punti negativi: "wasn't able to take the flight since I missed it"

Punti positivi: "Overall booking and airport was ok. Food was also actually quite good."
Punti negativi: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Punti positivi: "Very friendly and helpful crew."

Punti positivi: "Shirt flight but well catered, boarding was efficient and quick."
Punti negativi: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Punti positivi: "Professional crew. Good boarding."
Punti negativi: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Overall everything was ok."
Punti negativi: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Punti positivi: "Sandwich was incredibly tasty (although not much filling)"
Punti negativi: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Punti negativi: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Punti positivi: "Comfortable seats. Warm plane with happy staff."
Punti negativi: "Maybe a second sandwich option for food, not everyone likes cheese."

Punti positivi: "Helpful and smiling cabin crew."

Punti positivi: "Ground staff at Manchester very helpful"
Punti negativi: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Punti negativi: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

"Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip."

"Always exceptional service"

Punti positivi: "Easy boarding, entertainment"
Punti negativi: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Punti positivi: "Nice crew"
Punti negativi: "Not loose my luggage:)"

Punti positivi: "Yeah Everything well organized"
Punti negativi: "I believe so"

Punti negativi: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."

Punti positivi: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Punti negativi: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"

Punti negativi: "Crew on the ground was very rude"

Punti positivi: "Nothing"
Punti negativi: "Everything"

Punti positivi: "Crew was ok and servicial"
Punti negativi: "Food and reception at door of boarding"

Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"

Punti negativi: "No entertainment facilities"

Punti negativi: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Punti positivi: "Air. France usual"
Punti negativi: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"

Punti positivi: "ok"
Punti negativi: "spazi cibo"

Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"

Punti positivi: "Perfetto."

Punti positivi: "The cue lines per zone are a brilliant idea!"

Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"

Punti positivi: "Air France personnel is always really helpful"
Punti negativi: "Food and comfort in short haul are not the best - but the flight is short..."

Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."

Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."

Punti negativi: "Food"

Punti negativi: "Arrived 5 hours late"

Punti positivi: "Crew was nice movie selection was good."
Punti negativi: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."

Punti negativi: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"

Punti negativi: "Necessita inesire nel questionario la possibilita N/A"

Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."

Punti positivi: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Punti negativi: "Business class seating on the AirBus 318 is very cramped."

Punti positivi: "Nothing"
Punti negativi: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"

Punti positivi: "Food and wine was very good. Music selection was excellent."
Punti negativi: "Not enough leg room."

Punti negativi: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Punti negativi: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Punti positivi: "Enjoyed my food, especially tasty for airplan fare!"
Punti negativi: "Not enough leg room"

Punti positivi: "The staff was very nice and friendly"
Punti negativi: "One hour delay without any information on embarking and another hour in the plane before departure"

Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."

Punti positivi: "I like traveling with AirFrance in general."
Punti negativi: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"

Punti positivi: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Punti negativi: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Punti positivi: "The cabin crew were excellent"
Punti negativi: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"

Punti positivi: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Punti negativi: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."

Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."

Punti positivi: "The plane arrived in New York smoothly"
Punti negativi: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Punti negativi: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."

Punti positivi: "Standard on most parts with pleasant staff"
Punti negativi: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Punti positivi: "Super fast boarding and smooth takeoff"

Punti negativi: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Punti positivi: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."

Punti negativi: "The room between seats is unbearable."

Punti positivi: "The cheese and the bread"
Punti negativi: "The unprofessional staff during boarding and food serving"

"Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible."

Punti positivi: "overall"
Punti negativi: "Good"

Punti positivi: "The food, air crew respectful and dedicated to duty"
Punti negativi: "Everything was perfectly ok"

Punti negativi: "Safely any time"

Punti positivi: "Good"
Punti negativi: "Good"

Punti positivi: "wery slow working."
Punti negativi: "The fod. Never Etiopian again."

Punti negativi: "The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET."

Punti negativi: "It was exce"

Punti negativi: "Punctuality. Time is off the essence."

Punti negativi: "Better seat"

Punti negativi: "Poorly organised meal service"

Punti negativi: "The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination."

Punti negativi: "Old aircraft rickety seats"

Punti positivi: "Flight Crew were great"
Punti negativi: "The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are."

Punti positivi: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Punti negativi: "The food could have been better. Honestly much better"

Punti negativi: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"

Punti positivi: "Customer care was good"
Punti negativi: "I suspect the problem of luggage started with Alitalia my first leg"

Punti positivi: "Food and leg room were great"
Punti negativi: "Entertainment was average"

Punti positivi: "Crew were nice"
Punti negativi: "Always delaying, catastrophic food."

Punti negativi: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."

Punti positivi: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Punti negativi: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"

Punti positivi: "Lots of leg room, pillows, blankets..."
Punti negativi: "Breakfast was cold and runny eggs, not so nice. And no vegetarian option offered."

Punti positivi: "Seats, pillows, blankets, entertainment system, crew."

Punti positivi: "Nice crew"
Punti negativi: "Aircraft and business seat just medium Food quite as fast-food service"

Punti positivi: "Good service in the plane"
Punti negativi: "In Lomé ground crew are horrible and asking for bribes including the supervisor."

Punti positivi: "Flight crew was nice and responded to problems well. More trash pick up and water service would have been nice as it was a thirsty, long flight. I was given more water when asked it just wasn’t freely offered."
Punti negativi: "The arrangement of the airport was disconcerting. To get to your gate you have to pass a another security point that you can not leave. The area was akin to a cattle yard. No bathroom, water, or amenities. You had to stay in your pen until boarding. Duty free was not allowed and had to be purchased on the plane for an additional cost. Not to mention the whole stopping in Dublin, Ireland for fuel without notice. There was nothing in my paperwork about it and we were only told to stay in our seats for the next hour or so while they refueled. We didn’t do that on the flight over was that was worrying and we were given no additional information."

Punti negativi: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."

Punti positivi: "Price"
Punti negativi: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."

Punti positivi: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Punti negativi: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"

Punti negativi: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"

Punti positivi: "Comfortable, excellent service"
Punti negativi: "Nothing - everything was fine."

Punti positivi: "That I finally had an on time flight with Ethiopian airlines, having suffered through an absolutely miserable outbound flight"
Punti negativi: "On connecting from Bangkok to Nairobi passengers are funneled into a security waiting area with no water, coffee, duty free shopping- absolutely nothing but dirty toilets- for a 2+ hour layover. Bole airport is surely one of the most disfunctional airports on the planet."

Punti positivi: "Great cabin crew and food"
Punti negativi: "Very old aircraft with broken seats"

Punti positivi: "all"
Punti negativi: "none"

Punti positivi: "On time."
Punti negativi: "Dirty bathrooms, mediocre entertainment."

Punti positivi: "Sleeping most of the way"

Punti positivi: "Everything was great. The seats were comfortable. The crew was awesome! They provided us singular care and 10 hours flights did not seem too long! Entertainment was outstanding."

Punti negativi: "There was a four hour delay for departure!"

Punti negativi: "Nothing"

Punti negativi: "non funzionava l'aria condizionata si moriva di caldo"

Punti negativi: "Aereoporto estremamente caotico"

Punti positivi: "The guy I was sitting next to."

Punti negativi: "the hotel they put me in in the connection was horrible"

Punti positivi: "1. Nice flight 2. flight attendants good customer service skills"
Punti negativi: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."

Punti positivi: "Seats were comfortable & some of the cabin crew were courteous"
Punti negativi: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"

Punti positivi: ":)"

Punti positivi: "The best flight ever and the crew is super cool"

Punti positivi: "Flight was delayed over two hours, because of shortage of aviation fule causing delay in fuelling aircraft"

Punti positivi: "route"
Punti negativi: "food, service"

Punti positivi: "Clean plane, prompt departure and warm meals"
Punti negativi: "Rowdy chech in and boarding process"

"The airplane was a 737 that had seen some time in the sky so it was showing wear. Also, no entertainment; personal or public. The crew was super nice and it was a shorter flight so that was good."

"It was a pleasant fly Boarding was chaotic from Paris Orly"

Punti positivi: "Everything I liked it bravo 👏👏"
Punti negativi: "Everything good job 👏"

Punti positivi: "Lots of entertainment video options. Movies, TV, documentaries. No news.Comfortable seats. Asked for a seat change and got my own aisle seat as well as middle and window! A sleep lounger! Thanks! It was a 7 hour smooth sailing trip that went by fast. Also, nice big clean plane, great weather. If you'd like some very good wine with the supplied dinner, you need to ask for it..and its free. They just keep it on the downlow. I had the red Medina local wine, and I can tell you it's really Good! Dry, similar to a good Italian. Not lyin! Small bottle, 2 glasses, comes with the meal free. Maybe more free. but I didnt ask since I took a nap."

Punti negativi: "The ticket price is expensive"

Punti negativi: "Long delays leaving NY JFK and leaving Casablanca (waiting for passengers on a connecting flight) and after landing at JFK. This makes it a very long day returning to NYC. Everything else was excellent (crew, equipment, entertainment, food)."

Punti positivi: "nothing! Very poor service"
Punti negativi: "Have special help for large families especially with young children. Most airlines anticipate large families’ arrival and keep a golf car at the gate to help them. Your company is careless, callus. In addition i lost 3 luggages"

Punti negativi: "The issue is the transit time in Casablanca. The conditions on the place to sleep are catastrophic. No room. You are all in the same room ( mens snd wifes) 30 hours transit. I will never spend night in Casablanca"

Punti positivi: "The crew was nice."
Punti negativi: "Royal Air Maroc lost my two bags. Also, late boarding, delayed on the tarmac, late arrival in Lison, so I missed my connection."

Punti negativi: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."

Punti positivi: "nothing"
Punti negativi: "the food was awful, electric plugs didn't work, bathrooms were not cleaned before flight -very filthy. My seat was broken and wouldn't recline. Not to mention a 3 hr delay"

Punti positivi: "The plane was on time, boarding was smooth and the seats were comfortable, again."
Punti negativi: "There was no personal entertainment system. However, they had screens fold down from the sealing and showed some cartoons and very old silent movies."

Punti negativi: "We taxied around JFK for nearly an hour without as much of an announcement as to why we couldn’t get a gate. After a long flight, we just want some communication."

Punti positivi: "The crew was nice, the entertainment was very good."
Punti negativi: "When boarding passengers it should be a bit more organized. Should offer a vegetarian dinner, it was only chicken or beef option."

Punti negativi: "CI È STATO NEGATO L’IMBARCO PER OVERBOOKING. Scandaloso"

Punti positivi: "Amenities"
Punti negativi: "Delayed flight"

Punti negativi: "I do not have until now one of my laggage"

Punti negativi: "So many delays, we’ve spent nearly 12 hours waiting in airports and are stuck in Casablanca.."

Punti positivi: "I liked the Dreamliner aircraft over Atlantic."
Punti negativi: "The Boeing 737-800 over Europe was okay but it over crowded. From Casablanca to Amsterdam flight, The crew did not let me carry my hand luggage inside the aircraft whereas, there were other Moroccans who they did not stop with bigger hand luggage which should be inside the plane. The weird Arabic music during on board and off boarding has to stop- so annoying and ear piercing. Entertainment has to be improved significantly- ask their entertainment content provider to do a better job on the music, movies and other things. They discriminate other religion by not providing Bible, Gita and Tripitaka as a notion firm the content but the have Holy Quran as an option, more wine options, liquor has to be included as an option and the last but not the least, Royal Maroc needs to provide better lodging for transit passengers. Hotel Relax is a substantially low standard hotel with bad service and food. I saw nothing but lazy employees walking around doing nothing. Also my room had no towel whatsoever and it took me 11 hours to get my towel- go figure."

Punti positivi: "The crew on board was excellent"
Punti negativi: "The boarding process was the worst I’ve ever seen. No communication and when there was seemed very annoyed"

Punti negativi: "This airline needs to reexamine its practices toward pregnant passengers. In addition to a high level of confusion and duplication around the release of liability forms I had to sign, there were also some unfortunate attempts by a (male) flight attendant to place a blanket between my pelvis and the seatbelt. No doubt these attempts were well intentioned, but it made me very uncomfortable. In the future, asking passengers if they would like a blanket for this purpose would be a much better practice."

Punti positivi: "Once in the air the flight was normal and everything was fine."
Punti negativi: "The flight was delayed by 6 hours with no explanation. There is zero organization or efficiency. Never taking this airline again."

Punti positivi: "Boarding process went smoothly"
Punti negativi: "There were no vegetarian options for food."

Punti positivi: "It was a very short flight. Nice and pleasant"

Punti positivi: "Nothing"
Punti negativi: "To start, the flight never happened. The flight was cancel one WHOLE hour after it was supposed to take-off. Then we get told that they were going to bus us to a larger airport that was THREE hours away. We where told that when we arrive at this airport that there would be hotel accommodations for us and that the agents there will make arrangements for thise with a connecting flight. It was all lies. We arrive at the airport after riding a 2-star bus for three hours inly to be told that they had no idea what we were talking about and that no one told them we where coming. Then we were told that there were no hotel rooms available in the whole city (lie) and that all of the available cars to take us to an available hotel where in another city (another lie). On top of that, if you missed a connecting flight on a different airline, you where screwed. I had to buy a whole new ticket just to get home. It was insane!!! So basically a plane full of people were jerked around and lied to by every employee of this airport that we met. Completely disgusting. If you can avoid it, never ever fly Royal Air Maroc."

Punti negativi: "I like to flight again with royal air maroc but the airport need more organised Service was good from the crew"

Punti positivi: "Nothing stands out"
Punti negativi: "They left our luggage, poor customer service as an American, aircraft was not sanitary, no food options for vegetarians, boarding was a nightmare."

Punti positivi: "the food, and comfort"
Punti negativi: "The staff in Casablanca at the checkin point was extremely racist. When we are humans, and paying for airfaire we do not deserve to be treated less than dogs."

Punti positivi: "A host put up my carryy-on luggage in overhead compartment without my having to ask!"
Punti negativi: "Wanted more water during the flight"

Punti positivi: "HiFly and RAM crew actually were courteous. They provided me a better seat once the aircraft was switched."
Punti negativi: "The airline decided to switch the service to Hifly with zero time to react. Got the notification in the morning and didn't know what to think. It was good service overall, but RAM crew poorly managed the passengers. The bus to the aircraft was not air conditioned and you literally boil inside waiting to be release. Overall, poor communication about the flight and the reasons for delay."

Punti negativi: "Baggage was slow, chaotic (didn't specify the flight number on the carousel screen)."

Punti positivi: "Not much save ample leg room for a six footer"
Punti negativi: "Lagos to Casablanca, check in was a nightmare, crew unfriendly almost rude, food poor, entertainment mediocre . Reverse was the case on Casablanca to London. I suspect this attitude was related to the skin pigmentation of the paying customers! Disgraceful!!!!"

Punti negativi: "Personal is very ok"

Punti positivi: "RAM, I checked in one bag, got to CMN, waited one hour to be told. Your suit case is not here. I had a suit, underwear, toilrtteries, my whole life was in that suit case and was planning an avent thatnight. I ended up buying some clothes last minute, making another trip all the way from Mohamedia to airport next day. They ruined my vacation !!!"

Punti positivi: "Nothing."
Punti negativi: "The flight didn't happen because they changed the time of the flight without notifying me. They left me crying, sick in airport with no hotel assistance. I technically came with plenty of time to make the new flight time but they were not helpful. I asked to be book a different route and they were unable to help me, the manager didn't show for 2 days and that was the person authorized to rebook me."

Punti positivi: "Punctual leg of the trip."
Punti negativi: "Disorganized boarding, old plane. Rude service."

Punti positivi: "On time. Comfortable. Food was good"

Punti positivi: "Some of the staff were dismissive and rushed."

Punti positivi: "Comfortable seats, food is not bad"
Punti negativi: "The crew is unprofessional. One crew member walked in on me in the bathroom, then told another passenger about it and laughed, then proceeded to joke with me about it right after and when we landed. I've written to their corporate office. They need a lesson from Lufthansa crew members, ASAP."

Punti positivi: "Landed safely. Short flight. Dark."

Punti negativi: "no working reading light or entertainment at all. i asked and nothings happened."

Punti positivi: "Nothing"
Punti negativi: "Nothing"

Punti positivi: "Nothing."
Punti negativi: "The overall attitude of the airline staff"

Punti positivi: "Very good service"
Punti negativi: "None"

Punti negativi: "The plane was late"

Punti positivi: "Cheapest flight available (?) WasteLand was a nice documentary to watch"
Punti negativi: "Food was miserable Very rude passenger next to us. Crew was almost wholly absent in order to address the situation Barely any service during the flight Restrooms were dirty from the start"

Punti positivi: "Crew is excellent. Boeing 787 is a great plane. Would fly again."
Punti negativi: "Entertainment system had many instances where streaming was lagged, bugs causing it to pause/stop play, required reboot midflight. Also, limited selection."

Punti negativi: "The boarding process was very chaotic. And my row had a chair that was completely broken. Plane needs updates."

Punti negativi: "Very very poor customer service"

Punti positivi: "Timing was great and arrival fast"
Punti negativi: "The seats are not comfortable"