Trova voli economici su Ethiopian Air

Punti positivi: Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet.

Punti negativi: We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle.

Punti negativi: The chicken was undercooked.

Punti negativi: Poorly organised meal service

Punti negativi: The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination.

Punti negativi: They know better than me

Punti positivi: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Punti negativi: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Punti negativi: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Punti positivi: The crew was Excellent

Punti negativi: There is to many delays in the night flights, this should be improved.

Punti negativi: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Punti negativi: Online check in was not possible. The check in and boarding process took more than two hours and there was no order.

Punti positivi: Crew were helpful

Punti negativi: Food was very poor with very limited choices and no entertainment system on this flight

Punti positivi: Seat was very comfortable and the air stewards were good

Punti negativi: The entertainment system not working correctly and the food was poor

Punti negativi: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Punti positivi: Crew was very friendly and professional

Punti negativi: 45 minutes late departure

Punti positivi: nothing really

Punti negativi: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Punti positivi: Amazing crew

Punti negativi: They need to improve on thier inflight menu and the check-in and boarding experience

Punti positivi: They an amazing crew

Punti negativi: They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special

Punti negativi: Old aircraft rickety seats

Punti negativi: Old aircraft, rickety seats

Punti positivi: New aircraft with comfortable business seats

Punti negativi: More than 4 hours delay! Not all selection from food menu available

Punti negativi: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Punti negativi: Addis Ababa is chaos and not clean.

Punti negativi: Airport Addis Ababa is chaos.

Punti positivi: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Punti negativi: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Punti positivi: seat not comfortable

Punti negativi: more drinks along the way

Punti positivi: crew good. seat base was not soft nor comfortable.

Punti negativi: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Punti positivi: Great crew!

Punti positivi: Fast gate work.

Punti negativi: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Punti positivi: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Punti negativi: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Punti positivi: Fine flight with good meals.

Punti negativi: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Punti positivi: The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Punti negativi: See above

Punti positivi: Flight Crew were great

Punti negativi: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Punti negativi: Stop using old planes with no personal entertainment systems on the back of the seats.

Punti negativi: Not having to wait 3 days for my luggage

missed by the food cart

Punti positivi: everything was pretty adequate

Punti negativi: they skipped me when they passed out food and never came back.