Trova offerte per voli da Aeroporto di Londra-Heathrow a Italia

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "Great crew & good complimentary food"
Punti negativi: "More seat pitch"

Punti positivi: "Seats were comfortable"
Punti negativi: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"

Punti positivi: "Wonderful on board service from the crew"

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti negativi: "You could have had my luggage arrive. Now I don’t know where it is"

Punti negativi: "Delayed"

Punti positivi: "plane was clean"

Punti negativi: "Delayed flight."

Punti positivi: "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Punti negativi: "Bread of sandwich was dry."

Punti positivi: "It was a lovely easy flight, always lovely flying star alliance."
Punti negativi: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"

Punti positivi: "friendly and helpful crew"
Punti negativi: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"

Punti positivi: "The crew was polite and we arrived safely."
Punti negativi: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Punti negativi: "Boarding time needs to be longer. Also, too little time between connecting flights."

Punti negativi: "Swiss precision"

Punti negativi: "45mn late"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "Really good flight. Clean,on time, efficient. Early arrival even"

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti negativi: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."

Punti positivi: "Good crew."
Punti negativi: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"

Punti positivi: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Punti positivi: "Lots of room because plane was half full"
Punti negativi: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."

Punti negativi: "It was delayed"

Punti positivi: "Left on time, arrived on time, more or less."
Punti negativi: "packed in like anchovies in a tin."

Punti negativi: "We didn't even make this flight."

Punti negativi: "Seats are very cramped"

Punti positivi: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Punti negativi: "TV was a bit small"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti negativi: "The seats were uncomfortable, smaller aircraft"

Punti positivi: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Punti negativi: "Nothing it was all great! Even music was playing while we waited on the plane."

Punti positivi: "Check in easy"
Punti negativi: "Weren’t told enough about delays ... very tight seating crew was friendly"

Punti negativi: "30 mins late both ways"

Punti positivi: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"

Punti positivi: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"

Punti positivi: "Good clean service that Swiss is known for."
Punti negativi: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."

Punti positivi: "Everything !"

Punti positivi: "typical Swiss quality"
Punti negativi: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"

Punti negativi: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"

Punti positivi: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Punti negativi: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"

Punti negativi: "1h45 departure delayed with no compensation."

Punti negativi: "Delayed"

Punti positivi: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Punti negativi: "Nothing"

Punti negativi: "Major delay"

Punti positivi: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Punti negativi: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti negativi: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."

Punti positivi: "Loved this flight, crew was amazing!"

Punti negativi: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti positivi: "Nothing!"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti positivi: "Boarding was quick and good"

Punti negativi: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Punti positivi: "The flight was quick and minimal turbulence. Crew was friendly"

Punti positivi: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Punti negativi: "The ground staff were rude and officious"

Punti positivi: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Punti negativi: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Punti negativi: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."

Punti negativi: "On tome flight"

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "None of the above. I actually liked nothing about this trip. Took off at London in time for Frankfurt, arrived early, but missed the connection to Tel Aviv. So I had to be routed to Munich to catch a 10:30 pm flight, which arrives at 3 am Sunday. So I wasted the entire day, starved, exhausted."
Punti negativi: "Proper connection time. I lost the entire day, and now have to get a cab for $100 instead of my colleague meeting me. 3 am is impossible. And I am still not in Tel Aviv."

Punti positivi: "The crew should treat better passengers but overall is been good"
Punti negativi: "Overall is been good"

Punti positivi: "Cabin crew was very helpful and polite"
Punti negativi: "I’m not sure how I feel about the embarking and disembarking in the “presidential” style. (the use of the stairs outside of the planes, and the shuttle rides)."

Punti negativi: "Boarding by rows would avoid people rushing to line up ahead of time."

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "Flight delayed- missed my connection"
Punti negativi: "5 hour delay"

Punti negativi: "Voli in ritardo"

Punti positivi: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Punti negativi: "No negatives."

Punti negativi: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Punti negativi: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."

Punti positivi: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Punti negativi: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Crew and service was amazing"
Punti negativi: "No entertainment food Horrible"

Punti positivi: "We only had carryons and they took the. From us before boarding the plane."
Punti negativi: "They should tell people that there is delay and that they will take their carry one"

Punti negativi: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."

Punti positivi: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."

Punti negativi: "Troppo freddo"

Punti positivi: "I like everything about Lufthansa in terms of quality and service"
Punti negativi: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Punti positivi: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Punti negativi: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."

Punti negativi: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Punti positivi: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Punti negativi: "Flight was delayed but that had nothing to with the crew and the service."

Punti negativi: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti negativi: "Not entertainment at all"

Punti positivi: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Punti negativi: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Punti negativi: "I had no idea that the flight you booked me on require extra 40 euro fees for check-in luggage. To add insult to injury, the Aegean flight required check-in at a Lufthansa counter which would not accept payment for the luggage fee. I had to wait in a long line of 30+ passengers at the Aegean counter"

Punti positivi: "The food was good and so was the price of the airline ticket."
Punti negativi: "Boarding was chaotic. There was no organization as to the line."

Punti negativi: "The food"

Punti positivi: "Pilot kept us well informed."
Punti negativi: "Flight attendants were rude and impatient with anyone not speaking greek."

Punti negativi: "Aegean is an excellent airline one of the best"

Punti positivi: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Punti negativi: "More time for connecting flight. A better staffed airport, and more sympathetic staff."

Punti positivi: "Nothing"
Punti negativi: "My flight was cancelled. I was rebooked and I have no bags in Beirut"

Punti negativi: "Boarding announcements could have been clearer and less rushed. They were difficult to understand."

Punti positivi: "Was on time and staff is always great"

Punti positivi: "The food was probably the best meal I’ve ever had in Economy."
Punti negativi: "The seat pitch was really poor. I’m only 5’ 11” and my knees were rubbing against the seat in front of me the whole time. The seats weren’t particularly comfortable either."

Punti positivi: "Could not fly due to medical reason and any all the info to last minute. It lasted 13 days and finally got only a refund of taxes. I’ll never use them again and make sure to book with Kayak as I used too."

Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"

Punti negativi: "I’ve flown Aegean 3 times in the last month and there flights have been late all 3 times."

Punti positivi: "Very nice crew! Comfortable aircraft"
Punti negativi: "The three boarding passes sent to my email with no practical option to use them"

Punti positivi: "Flight Crew is well dressed and put together Food was decent Plane Comfortable"
Punti negativi: "I checked a small bag and it was 60 Euro. Too expensive!"

Punti negativi: "I wish the announcements made in English were easier to understand"

Punti negativi: "Charged me $70 and made me check my bag as I was boarding. Had no other option"

Punti positivi: "Love the friendly staff!"

Punti positivi: "On time!"

Punti positivi: "Very nice crew, had trouble with boarding"
Punti negativi: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"

Punti positivi: "The crew were very professional and polite on board and the food was excellent"
Punti negativi: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."

Punti negativi: "The food was all meat and I am a vegetarian"

Punti positivi: "Crew was kind and professional Flight was overall comforable"
Punti negativi: "On my return flight to Athens from London, I was told that my hand luggage was too large and needed to be checked. I had to pay an extra 55 pounds (75 USD) to check the bag. On my Aegean flight to London a few days before, I was able to check the bag for free. I do not understand why I was charged for the bag on the way back but not on the way over. $75 is half what I paid for the flight itself - seems way too much just to check a small bag. I will keep this in mind when considering flying with Aegean in the future."

Punti negativi: "≈"

Punti positivi: "Polite"

Punti positivi: "It got me to Larnacasafely."
Punti negativi: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."

Punti positivi: "When I booked my ticket from New York to Greece with a 3 day stop over in Paris I should have been told that I would have to pay to check in my luggage from Paris to Greece. I assumed that since I was entitled to one free piece of luggage from New York to Paris that I wouldn't have to pay any fees going from Paris to Athens. I ended up paying 240.00 euros to check in 4 suitcases! that's absurd!! In addition I couldn't check in online for this flight and therefore was not told via email that I could at least check in my bags via the internet for s reduced fee. This is a kayak issue. Otherwise Aegean was great."

Punti positivi: "Clean aircraft Legroom Polite service"
Punti negativi: "Delayed No onboard entertainment"

Punti positivi: "Very bad"
Punti negativi: "All the team"

Punti negativi: "Bag fee that I wasn't otherwise notified!"

Punti positivi: "Overall service was good. The seats were not as tight, some leg space. On the flight to Athens they served drinks frequently."
Punti negativi: "Food served was not that good."

Punti negativi: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"

Punti negativi: "parked nesr chute but used buses to take us to the terminal"

Punti positivi: "The attitude of the staff was awesome. They give you a piece of candy when you sit down. Flight was on time. They actually appreciate your business. Highly recommend. The complete opposite of Norwegian Air"

Punti positivi: "Gate staff are able to deal with things"
Punti negativi: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"

Punti positivi: "Friendly staff, good service"
Punti negativi: "The other passengers were very loud and obnoxious. During boarding it felt like we were a heard of cattle."

Punti positivi: "Quick. Clean plane"
Punti negativi: "Boarding a bit long but still fine"

Punti negativi: "boarding took for ever. service from the cabin crew was not good. no entertainment."

Punti positivi: "The overall flight was okay. It wasn't as comfortable compared to other flights I've been on and it's a bit difficult to stow luggage. However, I miss my original connection due to flight delays and I was added to a different find free of charge! Very grateful and thankful for that."

Punti negativi: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."

Punti negativi: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"

Punti positivi: "Everyone was so friendly & the food was delish!"

Punti positivi: "Buena atención del staf"
Punti negativi: "Facilidad de check in .y buena atención durante el vuelo"

Punti positivi: "The service was excellent."
Punti negativi: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."

Punti negativi: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."

Punti positivi: "LHR-ATH was all excellent. Good boarding, seats and service."

Punti positivi: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."

Punti negativi: "we were charged twice for the exact same flights, date and seats. My husband made the same reservations as I had for both of us three weeks later than my reservation was made. When this was discovered by us I called and was told by two agents that I couldn't get any money back. What a rip off."

Punti negativi: "Had to pay for checking one bag, seats were a little unconfortable"

Punti positivi: "The staff was nice. We got there alive."
Punti negativi: "The flight was so cramped, my husband actually scraped his knees on the chair in front of him. Like, a legitimate abrasion on his knee. We weren't seated together, but the people in the plane weren't wearing deodorant or any kind of smell prevention, so the plane was ripe as heck. There was no rhyme or reason to the way the attendants served us - they'd skip people, then come back 20 minutes later to finally serve the skipped person a drink. There was absolutely zero entertainment on the plane, and the food was bad. The airline staff at the airport before departure was even worse! Kayak didn't allow me to buy a bag allowance when I bought the tickets. And there was NO advance warning that there was a weight limit for carry on bags (8kg by the way). So, we got to the airport and had to pay over £100 to check all of our bags. I didn't bring a laptop case, because my bag was usually a carry on, so lo and behold, I got there and yay! My laptop is broken and won't turn on. The flight was incredibly turbulent and my life flashed before my eyes a couple of times. We also had to go to 3 different ticketing Windows and bag drops just to get my ticket and check our bags. You would've thought they were building a rocket ship with the amount of effort that went into the whole ordeal. As I mentioned before, we weren't seated together, and nobody told us this or mentioned it when we got our tickets. Just ridiculous!!"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "Salimos a tiempo . El business es muy confortable"
Punti negativi: "La comida horrible . No se limpian los baños"

Punti positivi: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Punti negativi: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Punti positivi: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Punti negativi: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "Crew good and seat OK but not exceptional for business class"
Punti negativi: "Food was average - main course could have been better. Range of movies ok but not great"

Punti negativi: "Delay due to strike"

Punti negativi: "Flight got cancelled"

Punti positivi: "Fantastic gate agents!"
Punti negativi: "The food was terrible."

Punti positivi: "Great plane and staff"
Punti negativi: "Delayed"

Punti negativi: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."

Punti negativi: "Troppo ritardo"

Punti positivi: "The entertainment was amazing"
Punti negativi: "The seats were a bit hard"

Punti positivi: "Nice attention and good food. Plane and seats are confortable"

Punti positivi: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Punti negativi: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Punti negativi: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Punti positivi: "The crew"
Punti negativi: "Seat comfort"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Punti negativi: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Punti positivi: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Punti positivi: "Food provided, staff kind"
Punti negativi: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Punti positivi: "Crew was nice and efficient"
Punti negativi: "Economy seats don’t recline enough."

Punti positivi: "great crew and comfortable flight."
Punti negativi: "sceens in the plane to show map and direction of travel"

Punti positivi: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Punti negativi: "Transfer point needs upgrade."

Punti positivi: "Best airline in the business quick efficient and outstanding service What else can you say"

Punti positivi: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Punti negativi: "tough to sit on a plane for 9.5 hours"

Punti negativi: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Punti positivi: "Everything OK"

Punti positivi: "Good flight, arriving well on time."

Punti positivi: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Punti negativi: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Punti positivi: "kLM staff was great."

Punti negativi: "Boarding was confusing and disorganized"

Punti negativi: "Customer service"

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Punti positivi: "Seats were comfortable"
Punti negativi: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Punti positivi: "In flight food was enjoyable"

Punti positivi: "Everything"
Punti negativi: "Nothing"

Punti negativi: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Punti positivi: "Cabin crew very pleasant"
Punti negativi: "Lost our bags, little sympathy from staff"

Punti positivi: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Punti negativi: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti positivi: "That we didn’t crash"
Punti negativi: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Punti negativi: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Punti positivi: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Punti negativi: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Punti positivi: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Punti negativi: "The entertainment was quite dated and didn't have new movies etc"

Punti positivi: "Crew was friendly, and the food was better than the usual KLM fare."
Punti negativi: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Punti positivi: "The crew was amazing and took measures to make the flight Covid safe"
Punti negativi: "The food was not the best and Twistees weren't available. Also the seats felt narrow"

Punti negativi: "Flight going out cramped seats, going back much bigger space and USB ports. Cabin crew weren’t very cheerful"

Punti positivi: "I didn’t like anything"
Punti negativi: "The female FA gave me an attitude when I asked about moving to a window seat"

Punti positivi: "Older aircraft; no charging or internet. However, I was able to stretch out and sleep due to the aircraft not being full. The crew was great!"
Punti negativi: "The flight was very late to take off. The aircraft could be improved with charging outlets for smartphones/computers, and Internet. I was offered food and beverage, without knowing these were not free. For the cost, the size and quality was poor."

Punti negativi: "Primind bagajele"

Punti positivi: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Punti negativi: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."

Punti positivi: "Flight was perfect and on time. Seating comfortable."
Punti negativi: "No free snacks but available upon payment. But not cheap."

Punti positivi: "All was good"

Punti negativi: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."

Punti negativi: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."

Punti positivi: "fabulous flight and crew"
Punti negativi: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"

Punti negativi: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."

Punti positivi: "Pleasant crew. Clean plane."
Punti negativi: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."

Punti positivi: "Boarding process was smooth and the flight was on time."
Punti negativi: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."

Punti positivi: "It was only an hour and a half from Rome"
Punti negativi: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."

Punti positivi: "On time , comfortable seats , nice staff"
Punti negativi: "Nothing"

Punti positivi: "Fare itself is very reasonable for distance."
Punti negativi: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."

Punti positivi: "OK"
Punti negativi: "Flight delayed by 45 mins"

Punti positivi: "It was a cheap budget flight which gets you from A to B with no frills !"
Punti negativi: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"

Punti positivi: "The lounge and the staff were wxcellent"
Punti negativi: "Lack of information about reason for initial two-hour delay"

Punti positivi: "Good service throughout"

Punti positivi: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."

Punti positivi: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."

Punti negativi: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."

Punti positivi: "Nothing"
Punti negativi: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"

Punti positivi: "The crew were nice."
Punti negativi: "An hour delay, a cheap sandwich and no entertainment."

Punti positivi: "Professionalism"
Punti negativi: "Food"

Punti positivi: "nothing"
Punti negativi: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"

Punti positivi: "Very nice flight. Great service and a lot of seat room"

Punti positivi: "I got to where I needed to go."
Punti negativi: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"

Punti positivi: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Punti negativi: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."

Punti positivi: "The short flight."
Punti negativi: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."

Punti positivi: "Fast, easy, and comfortable flight, with a friendly crew."
Punti negativi: "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."

Punti positivi: "Friendly attendants on roomy older plane."
Punti negativi: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."

Punti positivi: "Tea and coffee should be included not you have to buy it!"

Punti positivi: "Comfortable flight. Polite and friendly team."

Punti positivi: "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."

Punti positivi: "Really happily uneventful ride."
Punti negativi: "The passport control at Heathrow airport (for this airline) was beyond horrible. There were queues leading to even longer queues and we were two hours waiting to reach the passport control desk. It did take the edge off flying into this particular terminal in Heathrow."

Punti negativi: "Late boarding. Later take off. Even later arrival (no gate available)."

Punti positivi: "Boarding was easy, check in online to save time and get a better seat"
Punti negativi: "No entertainment and seats are small"

Punti positivi: "Fast, efficient, easy"
Punti negativi: "Nothing"

Punti negativi: "Most limited legroom ever."

Punti positivi: "It was for the most part on time."
Punti negativi: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."

Punti positivi: "Relatively on time. Friendly crew."
Punti negativi: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."

Punti positivi: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."

Punti positivi: "The friendly staff at check in and at the boarding gate."
Punti negativi: "The food it far from satisfactory."

Punti negativi: "Flight was very delayed"

Punti positivi: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Punti negativi: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."

Punti positivi: "On time. Crew is very friendly. Smooth."

Punti negativi: "At the time of boarding, the plane was delayed for one hour and a half. Then when we were ready to board again, another delay of 20mim, then 25 min more. We ended up being 2h50 min late. At the end, the crow didn't even call us to inform we were boarding, we had to come at the gate regularly to see the changes."