Trova offerte per voli da Londra-Heathrow a Italia

Punti positivi: Everyone please read this carefully before flying with British Airways - we will be taking this further as customer service is appalling!

Punti negativi: British Airways overbooked the flight so we missed it and the next one due to system failure. We then were trapped in the airport (Heathrow) for the entire day. They 'allowed' us to leave the airport nine hours after we got there but unfortunately there were no trains, planes or buses going to Milan until midnight. After we searched for two hours to get to Milan we found one but had to spend nine hundred pounds to get a flight with another airline to get to my friends wedding. They lost our bags so we had to borrow clothes for the wedding from friends which was so embarrassing! We then continued our trip and they still have not returned our bags seven days into what was going to be the holiday of a lifetime. Not only have they ruined the trip for us both, they have cost us a bomb as we have had to buy clothes as we go.

Punti positivi: It was a smooth landing.

Punti negativi: Do difference between business and coach except no one in the middle. Same seats, same everything. Save your money.

Punti negativi: Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa

Punti negativi: same as above

Punti negativi: Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes

Punti negativi: Stile e professionalità degli operatori Alitalia che difficilmente potranno raggiungere i voli low-cost

Punti negativi: OK flight, evening Business class

Punti positivi: Good flight. Crew was nice.

Punti negativi: Better entertainment

Punti negativi: Flight was delayed for 4+ hours

Punti positivi: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.

Punti negativi: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...

Punti positivi: Na

Punti negativi: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Punti positivi: The rest area

Punti negativi: The airport was cold and it should be warmer

Punti positivi: Everything was good except the long layover

Punti negativi: Shorter layover

Punti positivi: Seats were comfortable. Entertainment system stopped working part way through

Punti negativi: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Punti positivi: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Punti negativi: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Punti negativi: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Punti positivi: Entertainment was good.

Punti negativi: The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before

Punti negativi: The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water.

Punti negativi: Everything, flight was super late, no explanation whatsoever,

Punti positivi: The crew was fine and boarding was efficient.

Punti negativi: We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00.

Punti positivi: Confort

Punti negativi: The crew and the food, specially the food.

Punti positivi: Helpful crew Good food

Punti negativi: Our luggage came back damaged and open !

Punti positivi: Drinks served on flight. Comfortable seats.

Punti negativi: Food.

Punti positivi: Crew brilliant but seat very tight

Punti negativi: Boarding procedure slow and hectic

Punti negativi: There was a charg for ALL drinks & food! This made the service process quite long & cumbersome.

Punti positivi: The flight was on time and landed early

Punti negativi: The bags could have come out earlier and the food could be better

Punti negativi: BA has a lot of nerve charging first-class prices for coach-seat legroom. The fact that the middle seat is empty doesn't warrant the price increase. Abominable food and no in-flight entertainment complete the picture.

Punti negativi: Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5

Punti positivi: We were early

Punti negativi: The food

Punti negativi: I would have expected in business class not to have to literally climb over other passengers to get out of my seat. The diagram I had looked at before picking a seat made it look like that would not be a problem but when others are laying flat there is no other choice but to climb over hoping not to fall over them or wake them up

Punti positivi: Premium class is good value on the A380 but not quite to par on the older 777s

Punti negativi: I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again.

Punti positivi: The flight was on time and landed early

Punti negativi: The bags could have come out earlier and the food could be better

Punti positivi: flight was on time

Punti negativi: we had one issue with the wheelchair service. The person we needed it for was helped on the buggy at heathrow, but then she disappeared. She was not brought to the waiting lounge for people that need help, where we had found her in previous trips. She was held in a waiting area before security for quite some time. We could re-join with her only 10 minutes before our flight to Bologna. That was disappointing and worrying too. It should never have happened.

Punti positivi: Early departure and early arrival. Everyone was very friendly.

Punti negativi: We had to wait for staff to come and check in baggage.

Punti positivi: Crew was great

Punti negativi: Nothing

Punti positivi: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Punti negativi: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Punti positivi: Crew was great

Punti negativi: Nothing

Punti negativi: I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted

Punti negativi: First time this year in economy. Very disappointed that on board service is now charged. I expect to pay for a cup of tea on Ryan air but not in BA. As every one has to pay it means the service is very slow and so the trolley blocks the isle for a long time. A step in the wrong direction.

Punti negativi: Advertised October Pink products but did not have them for breast cancer support

Punti positivi: The bread was fresh and food better than other times

Punti negativi: Crew is always aggressive and unfriendly

Punti positivi: More leg room

Punti negativi: Space

Punti positivi: The crew was terrific.

Punti negativi: Allestimento interno dell'aereo e Stuart più attenti a far rispettare le regole a tutti i passeggeri

Punti positivi: Comodità dei posti,

Punti negativi: Nel momento che abbiamo saputo del ritardo di quasi 1 ora potevano passare oltre all'acqua anche con altro

Punti negativi: OK flight, evening Business class

Punti positivi: ok , abbastanza comodo

Punti negativi: spazi

Punti negativi: Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad

Punti positivi: It was a smooth landing.

Punti negativi: Do difference between business and coach except no one in the middle. Same seats, same everything. Save your money.

Punti positivi: We were early

Punti negativi: The food

Punti negativi: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Punti positivi: The crew was nice. The seats were ok.

Punti negativi: The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today.

Punti negativi: Not being able to choose my seat on a 500€ return flight is a joke.

Punti positivi: Punctuality and professionalisms were at the best

Punti negativi: All ok

Punti positivi: Loved everything! Including the food.

Punti negativi: I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find

Punti positivi: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Punti negativi: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Punti negativi: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Punti positivi: The crew was great

Punti negativi: 1-2 +cms leg space

Punti positivi: Polite and friendly service

Punti negativi: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.

Punti positivi: Nothing

Punti negativi: The food, the entertainment

Punti positivi: Nothimg

Punti negativi: My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg .

Punti positivi: The crew was not grntle

Punti positivi: La capo equipaggio preparatissima, finalmente un inglese inappuntabile negli annunci e una dizione più che perfetta negli annunci anche in italiano. Gentilezza e professionalità oltre le aspettative.

Punti negativi: Alitalia dovrebbe reintrodurre lo snack a bordo. Solo bevande al carrello. I biglietti costano di più ed giusto aspettarsi piccole differenze rispetto voli low-cost.

Punti positivi: Punctuality Pleasant crew

Punti negativi: No food on the flight! Due to some problems with the catering service, only a small sandwich was available.

Punti negativi: More food choice and more snacks should avialable during flight time Both serving food is very bad

Punti positivi: Excellent service and food.

Punti negativi: Seat could really use a real footrest instead of the metal bar.

Punti positivi: Good enough.

Punti positivi: Really nice crew and quite good food

Punti negativi: BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer.

Punti positivi: Flights were fine, normal, typical. No leg-room but that's the case on all flights these days.

Punti negativi: Flights were fine but connection time in London AWEFUL! They gave us just one hour to connect and you absolutely can not get from one terminal to the other - a long distance apart even by bus - and then go through security yet again, in just one hour. Then, as everyone is in the same boat, you wait in line for a couple of hours to be re-booked. Terrible! It all turned into a fiasco - 11 hours of travel, turning into 24. Awful. We will NEVER USE HETHROW AIRPORT AS A CONNECTING POINT AGAIN - EVER!!!!!!!!!

Punti positivi: Early departure and early arrival. Everyone was very friendly.

Punti negativi: We had to wait for staff to come and check in baggage.

Punti positivi: Quick access to the airport and gates

Punti negativi: Free food on board

Punti positivi: I liked the (free) upgrade to Premium Economy.

Punti negativi: Food was ok but I recommend including a small salad with dinner.

Punti negativi: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Punti positivi: Early morning flight so left on time and arrived early. Staff excellent.

Punti negativi: Seats are grim like most European carriers in coach...

Punti positivi: The seat was quite comfortable, the crew was great, and the food was actually pretty good.

Punti negativi: Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.

Punti negativi: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing

Punti positivi: Very friendly crew

Punti negativi: In-flight system had some errors

Punti positivi: Despite being a short flight, they gave food

Punti negativi: Nothing. All ok

Punti positivi: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.