Trova offerte per voli da Londra-Heathrow a Italia

Punti negativi: The entertainment system broke down and the flight attendants seemed sassy

Punti negativi: Better drink selection

Punti negativi: My suitcase didn't arrive at the airport in Bologna with my flight. I am still waiting for it and inside I have all I need.

Punti positivi: Nothing really

Punti negativi: Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time

Punti positivi: On time

Punti negativi: N/A

Punti positivi: If I can give this airline negative stars, I would.

Punti negativi: Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process.

Punti negativi: The flight was delayed and we could not check in online from home.

Punti positivi: Nothing.

Punti negativi: Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal.

Punti negativi: Food

Punti positivi: good crew ok food for airline

Punti negativi: despite an outrageous price we had problems registering our luggage economy light never heard of it

Punti positivi: nothing

Punti negativi: very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court.

Punti negativi: There was a very loud group teenagers/young adults that kept getting up visiting each other and hitting on other customers seats. After 7 hours of the crew nor anyone else saying anything to them I called the crew & asked them to have them quiet down and sit down. The staff should’ve handled better

Punti positivi: Movies

Punti negativi: Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one.

Punti positivi: Muy confortable, la amabilidad de los tripulantes

Punti negativi: Nothing

Punti positivi: Flight left on time & arrived on time.

Punti negativi: Quality of the snack could be improved.

Punti negativi: 70’ late on a 45’ flight

Punti positivi: Get down

Punti negativi: Everything and the crew more friendly.

Punti negativi: Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane.

Punti positivi: Seats were comfortable. The crews were helpful.

Punti negativi: Cleaner bathroom on the plane.

Punti positivi: Yes

Punti negativi: Maybe the entertainment choices

Punti negativi: We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us.

Punti positivi: Ground crew and cabin crew were very helpful and efficient

Punti positivi: Flight was the best I've taken in a long time - comfortable plane with plenty of room between rows friendly crew and tasty food

Punti negativi: Check-in was ridiculous it took almost an hour to check in even though there were not many people in front of us and boarding took a very long time

Punti negativi: I have taken 5 flight with Aegean airlines in the last 3 weeks & not 1 of them left within an hour of the scheduled departure time. The delays in travel were unacceptable. We were 2 hours late to take off, when we landed it took 45 minutes to get off & another 30 minutes for bags to start showing up

Punti positivi: Smooth boarding/ de-planing ; everything was on time

Punti negativi: Small aircraft

Punti negativi: I missed my international connection because flight was three hours late.

Punti positivi: Comfy seats in coach!

Punti negativi: First time this year in economy. Very disappointed that on board service is now charged. I expect to pay for a cup of tea on Ryan air but not in BA. As every one has to pay it means the service is very slow and so the trolley blocks the isle for a long time. A step in the wrong direction.

Punti positivi: Amazing crew , very accommodating , and friendly , professional, excellent!

Punti negativi: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.

Punti positivi: Flashy new seats.

Punti negativi: Flight delayed

Punti positivi: I enjoyed the entertainment meaning movie selection and staff was real friendly. Plus flights were on time.

Punti negativi: The seat need more cushion especially for long flights and more leg room. Very uncomfortable after awhile of prolonged sitting.

Punti positivi: Yes

Punti negativi: Nothing except the airport

Punti negativi: The flight was delayed. It was also held back with us on the plane. We were not even offered water or anything while we waited. It ended up being 1.5 hours delayed plus a 3 hour flight with no food. You could purchase snacks and drinks, including water. I learned my lesson to buy before going on the plane next time.

Punti negativi: Got a flight delayed and missed my connection. Had to wait >12hrs for next flight

Punti negativi: On time departure

Punti positivi: Seats were small.

Punti negativi: The boarding process was inefficient and long. The seats don’t recline and very little leg room.

Punti positivi: Lounges are good

Punti negativi: We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others.

Punti positivi: Problems started at check in and it went downhill from there

Punti negativi: Customer service mostly

Punti positivi: Crew was amazing

Punti negativi: The food needs a lot of work

Punti negativi: complimentary water needed

Punti positivi: The crew was amazing

Punti negativi: Great job

Punti positivi: Prompt service, clean plane, friendly stewards.

Punti negativi: There was no complimentary water/beverages for a 2.5 hour flight - would have been nice but oh well.

Punti negativi: Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow.

Punti positivi: The crew and service are very good and the cabin crews' smile are so nice. Love it.The Heathrow airport security check( fast track) procedures are high efficient, well organized and professional. I would like to take British Airways in future again. Thank you

Punti negativi: The connection flight btween London Heathrow and Bologna boarding time was about 40 minutes delayed.

Punti positivi: It was incredibly quick!

Punti positivi: Flights were fine, normal, typical. No leg-room but that's the case on all flights these days.

Punti negativi: Flights were fine but connection time in London AWEFUL! They gave us just one hour to connect and you absolutely can not get from one terminal to the other - a long distance apart even by bus - and then go through security yet again, in just one hour. Then, as everyone is in the same boat, you wait in line for a couple of hours to be re-booked. Terrible! It all turned into a fiasco - 11 hours of travel, turning into 24. Awful. We will NEVER USE HETHROW AIRPORT AS A CONNECTING POINT AGAIN - EVER!!!!!!!!!

Punti positivi: Same great service! Love that food and alcohol are included in the fare.

Punti positivi: Beautiful plane. Cool black leather seats. Extremely nice crew.

Punti negativi: No tv our power source

Punti negativi: Nothing except control for entertainment didn’t work

Punti negativi: Riding a packed bus to the plane was awful.

Punti positivi: On time flight and friendly staff

Punti positivi: The crew was friendly and helpful!

Punti negativi: Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future.

Punti positivi: The crew was the best

Punti positivi: Very Organised and punctual

Punti positivi: Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!

Punti negativi: Boarding could be a little bit more organized

Punti positivi: Everything except delay

Punti negativi: Nil

Punti negativi: I paid for TWO EXTRA suitcases for my flight. I carefully packed and weighted them in advance. The "lady" on the counter made me remove one jacket and one pair of boots from each suitcase because it was GRAMS over the limit. Grams those that my hand scale did not accuse at all. The following customer right after me had KILOS OVER the limit (almost SEVEN) and were not flying business or first class, regular economic class just like me. And they did not had to remove a thing from their extra heavy suitcases. What is the company criteria? Anyway, I bought me another return flight on OTHER airline and simply lost my return flight on BA. I am never flying this horrible company again.

Punti negativi: Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa

Punti positivi: Amazing crew , very accommodating , and friendly , professional, excellent!

Punti negativi: Perhaps slightly better food, however choice of liquor & beer was excellent with tremendous service. 5 star service across the board.

Punti positivi: In anticipo di 20 m

Punti positivi: Nothing

Punti negativi: Had to pay the $259.00 to get another flight because my name wasn’t on the flight had to be on the phone for a hour and 28 minutes just to get my name on a flight after I paid over $900.00 on my round trip flight this was an awful experience and did not and will not book any flight ever with these airlines or the company representing them as VAYAMA

Punti negativi: Nothing Everything was excellent

Punti negativi: Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours.

Punti positivi: The crew was amazing

Punti negativi: Flight was a bit delayed

Punti positivi: this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!

Punti negativi: this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!

Punti negativi: At least give a glass of water.

Punti negativi: The entertainment choices needs updates and more varieties I believe.

Punti positivi: The ticket was affordable.

Punti negativi: It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made.

Punti positivi: Seat comfort Nice stafflost

Punti negativi: They lost our luggage Major bummer

Punti positivi: Seats were comfortable

Punti negativi: Change in gate was not anounce

Punti positivi: The price

Punti negativi: Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection.

Punti positivi: I felt safe on board... the cabin crew members at least got that right. The toilets were clean.

Punti negativi: Better entertainment system... better food and more courteous cabin crew members.....

Punti positivi: Aircraft and crew

Punti negativi: Food

Punti negativi: Food

Punti positivi: The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!

Punti negativi: It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight.

Punti negativi: 2h30 delay and no follow-up for connecting flights

Punti positivi: Overall service

Punti negativi: Boarding was confusing There was no food or entertainment on short flight

Punti negativi: Both when waiting in line to board and on the plane, the staff was acting like they were headmasters checking on passengers who had too much carryon. I understand that this is a problem for the airline but they should train their people to act in a friendly manner. There are different ways to say the same thing. Big turn-off at the beginning of the flight, which was an hour late due to weather conditions.

Punti positivi: The crew was amazing

Punti negativi: Great job

Punti negativi: The entertainment system broke down and the flight attendants seemed sassy