Trova voli economici dal il Regno Unito per l'Italia

Punti positivi: "Tutto perfetto. Particolarmente sorpreso In positivo dal food per Bambini. In più personale di bordo gentili e carini con i più piccoli"

Punti positivi: "Personale al desk di imbarco gentile, preparato e disponibile. Ci ha aiutato a risolvere con calma e gentilezza un inconveniente con le valigie"

Punti positivi: "10/10 would recommend.."

Punti positivi: "Il volo è stato annullato"
Punti negativi: "Tutto"

Punti positivi: "Crew was really nice can’t complain"
Punti negativi: "Other airlines offer free beer or even hard liquor here u have to pay"

Punti positivi: "Great crew who tried to address my broken in seat entertainment."
Punti negativi: "My inseat entertainment could have worked."

Punti positivi: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Punti negativi: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."

Punti negativi: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."

Punti positivi: "Food"
Punti negativi: "Seat confort"

Punti negativi: "We were happy with everthing"

Punti negativi: "No overhead fans and seats were not very comfortable."

Punti positivi: "Crew was kind and gracious."
Punti negativi: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."

Punti negativi: "nothing"

Punti positivi: "Ottima compagnia aerea"
Punti negativi: "Già ottimo da se"

Punti positivi: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Punti negativi: "All good!"

Punti positivi: "The space of the seat is wide. Nice chocolate."
Punti negativi: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."

Punti positivi: "The staff is always nice and ready"
Punti negativi: "Landing was delayed while flying just over the airport with noticeable turbulent going on. This way I had a strong nausea when we finally landed."

Punti positivi: "L arrivo in orario"
Punti negativi: "Nessun controllo documenti al boarding Mi hanno messo il bagaglio a mano in stiva senza dirmelo Spazi tra sedili molto piccoli"

Punti positivi: "Left on time. Quick flight."

Punti positivi: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."

Punti positivi: "New plane"
Punti negativi: ""Swiss" and punctuality are not anymore going together"

Punti positivi: "The Boeing 777-300ER is ether new and clean."
Punti negativi: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."

Punti positivi: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Punti negativi: "nothing"

Punti positivi: "Comfortable, on time, great service and enjoyable snacks that help break the boredom of the travel."

Punti positivi: "Everthing was great!!"
Punti negativi: "Nothing"

Punti positivi: "Good and fast service"
Punti negativi: "The size you allow for the hand baggage is insufficient"

Punti positivi: "Crew was always ready to help. It was a very smooth flight."
Punti negativi: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."

Punti positivi: "Excellent crew, shiny disposition"
Punti negativi: "Entertainment: not many new movies worth watching. Not enough TV programs offered."

Punti positivi: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"

Punti negativi: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"

Punti negativi: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."

Punti positivi: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Punti negativi: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"

Punti positivi: "Swiss Air is very nice, planes are clean, snacks on board were fantastic!"
Punti negativi: "Why the ridiculous amount of money to check a small bag? For this reason, I would not fly Swiss Air. My fancy sandwich was not worth CHF 50."

Punti positivi: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"

Punti positivi: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Punti negativi: "NA"

Punti positivi: "Swiss is always a tad nicer than the alternatives"

Punti negativi: "I liked everything except the airplane itself, which I hated. I was fortunate enough to get an exit row on my long flight going over; I did not get lucky on my way home. The flights between Zurich and Brindisi were more comfortable than the long haul flights. The long haul flights are abominable and should be outlawed by governments as they are currently configured. The boy next to me literally could not fit his legs/thigh bones in the space provided by his seat. I did okay as I am not tall, until the woman in front of me decided to lean back. It is not her fault, however, though I thought nasty things about her and periodically tried to dig my knees into her back to get her to lift up her seat. The fault belongs entirely to Swiss Air, which chooses to treat human customers as steerage. The only thing that made the experience worse was the impossibility of choosing my seat online for my return because I had only a smart phone with not-great wifi available. Choosing one's seat should not be dependent on having good wifi and a computer, however. It is bad practice to "sell" seat choices. The families around me were not able to sit together because of this shoddy, greedy practice on the part of the airline. It is also not fair, subsequently, that other passengers are faced with giving up the seats they've chosen, or been given, to assist families in sitting together. Honestly, the extent of the greed on the part of airlines nowadays is astonishing. What used to be a thoroughly enjoyable way of traveling has become an ordeal at best."

Punti positivi: "A snack was actually served on board! With a beer if desired."
Punti negativi: "Change of planes at gate produced some boarding confusion."

Punti positivi: "EXCELLENT LEG ROOM"

Punti positivi: "The crew was entertaining and pleasant. The flight was short and easy."

Punti positivi: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."

Punti positivi: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Punti negativi: "Boarding was a little chaotic"

Punti positivi: "The crew made the best they can."
Punti negativi: "The airplane was to old. The company should put a better one ."

Punti positivi: "Nothing because the airplane seats were terribly uncomfortable!"

Punti positivi: "The quiches are so yummy, and very compact and easy."

Punti negativi: "Major delay"

Punti negativi: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."

Punti positivi: "Customer service and food served during the trip (economy class)"
Punti negativi: "IFE system very old, narrow space between seats"

Punti positivi: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"

"I choose Lufthansa cause it’s a good airline with great quality but this one was soo old and poor. Food was terrible. Blankets and pillows very old, looked like they were like used. The chairs were soo uncomfortable"

Punti positivi: "Customer service by the crew"
Punti negativi: "Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad...."

Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."

Punti positivi: "Crew was brilliant"

Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."

Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"

Punti negativi: "4 ritardi su 4 voli"

Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"

Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"

Punti negativi: "Great"

Punti positivi: "Good crew, comfort and timing"
Punti negativi: "I got what I expected"

Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."

Punti negativi: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."

Punti negativi: "The food was sub-standard, though it was described accurately as a snack."

Punti negativi: "Cibo"

Punti negativi: "Cibo"

Punti positivi: "Crew is phenomenal! Food was good. Comfortable overall"

Punti positivi: "Food was great and the crew were helpful."
Punti negativi: "Seat could have been comfier!"

Punti positivi: "Since I was traveling with a child we were borded first"
Punti negativi: "The seats weren’t the most comfortable"

Punti positivi: "Crew was courteous and professional. Food was okay."
Punti negativi: "Seats a little wider and little more leg room."

Punti positivi: "Reasonably comfortable seat"
Punti negativi: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Punti positivi: "The airline staff was great. Everyone really helpful."

Punti positivi: "Thé entertainment was amazing. I watched a live soccer game"
Punti negativi: "The space in the plane"

Punti positivi: "Captain explained situation in person"
Punti negativi: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"

Punti negativi: "Sistema d’intrattenimento lentissimo"

Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"

Punti negativi: "Punctuality"

Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"

Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"

Punti positivi: "The staff upon checking in were very polite and courteous."
Punti negativi: "It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs."

Punti positivi: "Service leg room and service with a smile"
Punti negativi: "N/a"

Punti negativi: "Voli in ritardo"

Punti positivi: "Flight attendants Was nice and friendly, I do like theirs Sevice ."

Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."

Punti positivi: "Nothing"
Punti negativi: "Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!"

Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"

Punti positivi: "Nothing"
Punti negativi: "I have been transatlantic for forty years on various carriers. Without a doubt this was my worst flying experience ever."

Punti negativi: "Troppo freddo"

Punti positivi: "Crew and service was very good,"
Punti negativi: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."

Punti positivi: "plane was nice"
Punti negativi: "Flight waited on late passengers thus leaving over 1 hour late. We missed our connecting flight which caused numerous issues."

Punti positivi: "in orario tutto ok"

Punti positivi: "in orario tutto ok."

Punti negativi: "Flight was cancelled 1 hour before departure... customer service was appauling"

Punti positivi: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Punti negativi: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."

Punti positivi: "Awesome. Very comfortable even in economy seats. Great entertainment"

Punti positivi: "Always have been more than pleased with Lufthansa. Perfect experience. Sincere thanks go to all staff."
Punti negativi: "Nothing. All perfect."

Punti positivi: "Nothing"
Punti negativi: "Attitude of staff very poor at a request for a drink of water"

Punti positivi: "Con Lufthansa si viaggia sempre bene, confortevole e rilassante. Servizio più che buono."
Punti negativi: "Sarà difficile visto la mancanza di una vera e propria cucina, ma proverei a migliorare il cibo. Non lo trovo poi così male, ma si può migliorare."

Punti positivi: "The flight from Chicago was only about 2/3 full and there was no one in the seat next to me so I had plenty of room to stretch out and get comfortable. The flight was super smooth...hardly any turbulence and crew worked hard to keep passengers refreshed."
Punti negativi: "I sat next to the biggest jerk on the plane (something out of Lufthansa control so I don't hold that against them). Also the seats were not the most comfortable...even for an economy seat was pretty basic. Also the entertainment system was temperamental and some of the features (flight tracker) didn't work at all."

Punti negativi: "Non è stato possibile ottenere un posto x italia sebbene ci fossero perché non riuscivano a comunicare x telefono !!! Tempi di reazione ad una emergenza troppo lenti !!!"

Punti positivi: "So rude crew"

Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"

Punti positivi: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"

Punti positivi: "The crew tried to be helpful but were equally frustrated with the ground crew."
Punti negativi: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Punti positivi: "Flight and the crew!"
Punti negativi: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Punti negativi: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Punti positivi: "The crew was amazing, flight on schedule and good entertainment."
Punti negativi: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Punti negativi: "Head support for 6 feet plus people on seats would be good"

Punti negativi: "Late departure. Rush to connect."

Punti negativi: "Troppo ritardo"

Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"

Punti positivi: "Crew was great and professional."
Punti negativi: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Punti positivi: "It was all fine"
Punti negativi: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Punti positivi: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Punti positivi: "The crew was amazing and the food was great."
Punti negativi: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Punti positivi: "Friendly and efficient crew. Flights were on time if not even early."

Punti positivi: "Crew was in a festive mood, the meal was unexpectedly delicious"
Punti negativi: "Seats ok, but could be more comfy"

Punti positivi: "Nice crew pilot food and beverage"
Punti negativi: "No wifi"

Punti positivi: "NOTHING"
Punti negativi: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Punti positivi: "The crew was efficient. Flight left on time. Food and wine served."
Punti negativi: "No entertainment."

Punti positivi: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Punti negativi: "Nothing to say"

Punti positivi: "Easy to board and easy flight."

Punti positivi: "Professional crew. Good boarding."
Punti negativi: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Punti positivi: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Punti negativi: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."

Punti positivi: "Rapidi e personale ultra professionale"

Punti positivi: "Arrived Early!"
Punti negativi: "Left Late :-)"

Punti positivi: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Punti negativi: "there was no lounge close to our departure gate"

Punti positivi: "Sandwich was incredibly tasty (although not much filling)"
Punti negativi: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Punti positivi: "Booked extra room seat which gave me good room for seating"

Punti positivi: "The staff was very helpful and professional. Promp response to calling for attention."
Punti negativi: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Punti negativi: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Punti positivi: "Very friendly crew"

Punti positivi: "Helpful and smiling cabin crew."

Punti positivi: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Punti negativi: "Flight was delayed due to weather in Amsterdam area"

Punti negativi: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Punti positivi: "The sandwiches were simple yet just the right touch, on all four flights."

Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"

Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"

Punti negativi: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Punti positivi: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Punti positivi: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Punti negativi: "The entertainment was quite dated and didn't have new movies etc"

Punti negativi: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Punti negativi: "The bags where damaged from the staff"

Punti positivi: "Easy airport business"

Punti positivi: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Punti negativi: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Punti negativi: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Punti positivi: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Punti negativi: "Nothing. This is filler text to meet the min. characters."

"Smooth process, great in flight crew you wouldn’t want to travel more than 3.5 hrs with them as the seats are slightly hard"

Punti positivi: "Crew was attentive"
Punti negativi: "The seats are awfully tight and no padding The plane was delayed for almost 3 hours while we were on it because of some air conditioning issue"

Punti positivi: "Simplicity"

Punti negativi: "Not much. Outside influences not under their control"

Punti negativi: "Everything is made easy...."

Punti negativi: "It was freezing on the plane everyone had hoods up and coats on."

Punti positivi: "Seats and legroom very good for a budget airline. Crew very good."
Punti negativi: "Boarding in Naples was dire"

Punti positivi: "Crew were good, no issues. Flight was prompt and easy."
Punti negativi: "A few too many announcements and promotions for buying stuff on board."

Punti positivi: "Comfortable flight"
Punti negativi: "Alanya airport puts you through security 3 times. If they want to do this at the gate including hand searching they need to employ more staff to speed up the process. Food and drink at the airport is expensive"

Punti positivi: "That it's over"

Punti negativi: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."

Punti negativi: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."

Punti positivi: "Regular updates during flight. Food!"

Punti positivi: "Nice plane and well trained crew, will fly them again, without any doubt"

Punti positivi: "Boarding well organised, cfrew friendly."
Punti negativi: "Announcements too frequent and very loud."

Punti negativi: "Missed the need to add luggage to both inward and outbound journey, that got excessively charged on the way back. Have never had to select luggage allowances both ways, clearly we want to bring our luggage back! + why should it cost twice as much to add to the hold when paying at the airport, rip of"

Punti positivi: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Punti negativi: "I canot think of any single fault at all."

Punti positivi: "Crew are always pleasant and know how to smile"
Punti negativi: "Air con started out super hot then went rather chilly!?"

Punti positivi: "Great boarding decent legroom"
Punti negativi: "Good all round - no entertainment but it’s short haul so expected"

Punti positivi: "Comfortable, quick flight to prague, even landed early! The cabin crew were efficent and the cabin was kept clean and tidy. Legroom is always better on Jet2"
Punti negativi: "Nothing to not like. Jet2 have good planes, excellent legroom and great staff."

Punti positivi: "Nothinf"
Punti negativi: "Everything"

Punti positivi: "Cheap and easy."
Punti negativi: "The announcements were a bit “organised tour” excitement which was odd. Also not allowed tablets during take off and landing which was a bit behind the ball compared to other carriers."

Punti positivi: "Comfortable, friendly service on the plane."
Punti negativi: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."

Punti negativi: "Could not check in online"

Punti positivi: "Crew was good, boarding was good. On time."
Punti negativi: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."

Punti positivi: "The crew were helpful and friendly"
Punti negativi: "Nothing to report. Very efficient"

Punti positivi: "Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again."
Punti negativi: "Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised."

Punti positivi: "Good flight (when we eventually got airborne. Friendly cabin crew"
Punti negativi: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."

Punti positivi: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Punti negativi: "No entertainment"

Punti negativi: "Timing and space"

Punti positivi: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Punti negativi: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."

Punti positivi: "The convenience of the route"
Punti negativi: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."

Punti positivi: "Last minute booking from Alicante, amazing seat allocation and the flight arrived 35 minutes early."
Punti negativi: "Shame Leeds wasn’t ready for us, took far too long to access the terminal and queue at passport control was a joke. Landed feeling great, now I’m ticked off."

Punti positivi: "Another excellent flight on Jet2 , 35 minute delay but handled with such relaxed professionalism by the crew. Highley recommend *****"
Punti negativi: "Nothing."

Punti positivi: "excellent legroom"

Punti positivi: "Everything"
Punti negativi: "Nothing. Superb flight."

Punti positivi: "On time."
Punti negativi: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."

Punti positivi: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."

Punti positivi: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Punti negativi: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."

Punti positivi: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."

Punti positivi: "Short check in, good leg room in seats"
Punti negativi: "Overpriced food"

Punti positivi: "Delayed boarding, taking off, landing, and then getting from plane to gate"

Punti positivi: "Have drag A1 do great space, all in timd"
Punti negativi: "Nothing"

Punti positivi: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"

Punti positivi: "Everything, staff the whole package faultless, well done !!!"

Punti positivi: "First time iv used jet2 and I will again"

Punti positivi: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Punti negativi: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"

Punti negativi: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"

Punti negativi: "Delay due to incompetence at Venice airport"

Punti positivi: "- Flight was on time, yet they pad the timetable to make it difficult to be late. - Aircraft was relatively clean considering this was its 4th flight of the day, and the fact it's 29 years old. - More laid back then EZY and FR as they allow a reasonable turnaround time."
Punti negativi: "- Seat assignments don't always make sense, we were split up even though there was an empty row behind us. - Shortly after takeoff passengers moved into the extra legroom seats without paying. - Constant attempt to sell things to you, scratch cards, overpriced drinks etc."

"+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo."

"The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week."

Punti negativi: "Cibo"

Punti positivi: "The food. Crew was ok"
Punti negativi: "This is basically a southwest plain with a curtain to separate classes. No entertainment, no first class seats, no WiFi. Just a seat between us. No legroom. Y’all should be ashamed to call that first class. Waste of $"

Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"

Punti negativi: "Food needs improvement, crew was a bit rude"

Punti positivi: "Tutto bene"

Punti positivi: "Price for seat was very good. We left 30 minutes late but arrived early."

Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"

Punti positivi: "Flight was on time"
Punti negativi: "They charged for drinks, even soft drinks! There were three annoying children sitting behind us all under the age of 8. They were unsupervised. I didn't think airlines would allow an entire row of kids to sit like this without an adult sitting with them. Their mother was across the aisle."

Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"

Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"

Punti positivi: "Crew were great and really quick through terminal 5 even though it was the school Easter holidays.."
Punti negativi: "It was only when we got on board realised food was card only and limited to lots of sandwiches..A lighter option like the Bols salad I bought at Smith's would have been nice and could be a veggie choice. Not a big issue though just you asked what can be better."

Punti negativi: "Tempo di off-boarding"

Punti negativi: "I film in italiano sono limitati"

Punti positivi: "The seats were nice"
Punti negativi: "They didn't even offer complementary water,we were on the plane for 2 hours almost. Not friendly if you are pregnant or have kids"

Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"

Punti positivi: "Nice plane, newer model."
Punti negativi: "The ability to control air flow was available on every other row. We were unlucky to be in an off row and it was very uncomfortable. Fortunately my wife was able to move to the window seat where it was cooler. The athletic team on board made disembarking a bigger challenge than necessary."

Punti positivi: "Punctual"
Punti negativi: "No complimentary drinks and very tight quarters"

Punti negativi: "Il ritardo di 1 ora per la partenza"

Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"

Punti negativi: "I paid extra for exit row seating, but what they didn't tell me was that the flight attendant seat was facing ours, so much for leg room. The actual placement of the seats were aisle row and middle row-so neither of us had a window to look out of or wall to lean against, no overhead lighting or air vent either. Can you say "rip-off?" My husband, who is tall and broad shoulder was constantly being knocked around by the flight attendants and carts. This flight was miserable. I guess I should be thankful for the hour plus delay in departure."

Punti positivi: "Ability to quickly board the plane"
Punti negativi: "You had to pay for snacks and drinks on this flight"

Punti positivi: "Timely service and courteous staff."

Punti positivi: "Cancelled"
Punti negativi: "Cancelled"

Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."

Punti positivi: "Nothing"

Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."

Punti negativi: "one hour late departing"

Punti positivi: "In spite of delay caused by luggage to be taken of the aircraft, flight arrived to a Rome on time.captain kept us well informed of the reasons for delay. Boarding was done efficiently with care for people with children and elderly passangers."

Punti positivi: "No water without purchase"

Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."

Punti positivi: "Nothing was good. It was really bad."
Punti negativi: "1. The bags have been lost. They are located, but not yet delivered. All the kid's stuff, beach, personal things, gifts are still somewhere.. 2. IMHO: in Heathrow the Extra sequrity check point is unreasonable for the travelers from the US to Europe. 3 in the plane the person next to me was constantly coughing , NO MASK, it was flue. When I asked help to change a seat, flight attendant did not help."

Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."

Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"

Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"

Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"

Punti positivi: "The crew was very hospitable. The food was good. There were blankets and pillows. Although we hit some turbulence, the pilot was really good about explaining it and calming the mood."
Punti negativi: "Unfortunately, the entertainment system was on the blink and it was impossible to hear anything on the headsets."

Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."

Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"

Punti positivi: "As with every BA flight ive experienced, the crew is charming and witty, fun to talk to."
Punti negativi: "Nothing extra - no legroom, no snacks, no drinks. EVERYTHING is an upcharge. The crew spends the whole flight running credit cards for a coke or a pack of cheese."

Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."

Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"

Punti positivi: "Our luggage was delayed over three hours, coming in on a 5:30 flight, then having to wait for it to be delivered to the baggage carousel. It cost us 3.5 hours of time we should have used to explore the area of Rome around our apartment and the cost of dinner in the airport."

Punti negativi: "We were not even offered a glass of water."

Punti positivi: "Niente"
Punti negativi: "Non sono riusciti a farci stare seduti insieme, sedili rotti, tray rotto. Peggio di così?"

Punti positivi: "arrived 8 minutes early"
Punti negativi: "Was told at gate ALL bags had to go in hold. Once bags labeled and on bus NO ONE else was labeled. Took labels off boarded; plenty of overhead room. Why lie to us? Also asked insurance pay out limit of lost hold bag just in case. They refused to answer telling me I should buy a lock to lock bag in case it gets lost.What is that going to solve. Don’t go flying with BA if you have anything of any value or fragile."

Punti positivi: "volo di per se tranquillo e staff eccellente"
Punti negativi: "in London city non c'è una Lounge di BA il volo è partito con 30 minuti e più di ritardo l'aeroporto è piccolo e trafficatissimo"

Punti negativi: "Old aircraft with limited space and entertainment (Business class). One hour delay on arrival."

Punti negativi: "Flight was 45 minutes late. Crew was standoffish, bordering on unpleasant. They want you to pay for a glass of plain water! Definitely not the British Arways I remembered."