Punti positivi: "Nice food"
Punti negativi: "Friendlier crews"
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Almost everything, especially the crew."
Punti negativi: "Don’t feel like anything should be better to be honest"
Punti positivi: "Yes"
Punti negativi: "Everything was good"
Punti positivi: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Punti negativi: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Punti negativi: "Flight got delayed 30 minutes"
Punti positivi: "Crew were great"
Punti negativi: "Refreshments"
Punti positivi: "Great plane and staff"
Punti negativi: "Delayed"
Punti negativi: "Troppo ritardo"
Punti positivi: "The space at my feet with the chair in front was a bit akward."
Punti negativi: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Overall KLM experience is good"
Punti negativi: "Food quality was mediocre for a business class flight."
Punti positivi: "Crew was nice and friendly"
Punti negativi: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Punti positivi: "The crew was amazing and the food was great."
Punti negativi: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Punti positivi: "Boarding agent extra effort to improve my seating!"
Punti negativi: "Food amount less than expected."
Punti negativi: "Not enough leg room"
Punti positivi: "Overall booking and airport was ok. Food was also actually quite good."
Punti negativi: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Punti positivi: "Flight crew very nice"
Punti negativi: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Punti positivi: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Punti positivi: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Punti positivi: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Punti negativi: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Punti positivi: "Easy to board and easy flight."
Punti positivi: "Professional crew. Good boarding."
Punti negativi: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Punti positivi: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Punti negativi: "Cramped seating."
Punti negativi: "Customer service"
Punti negativi: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Punti negativi: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Punti positivi: "Nothing really"
Punti negativi: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Punti positivi: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Punti negativi: "Flight departing late."
Punti negativi: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Punti positivi: "The staff was extremely pleasant. Food was good!"
Punti negativi: "Have no complaints"
Punti negativi: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Punti positivi: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Punti negativi: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Punti positivi: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Punti positivi: "Service provided by the staff"
Punti negativi: "The navigation of the entertainment system is not very friendly"
Punti positivi: "Crew was very helpful.food"
Punti negativi: "Food was not upto the mark."
Punti negativi: "Two hours delay in the start."
Punti negativi: "old plane, tight and uncomfortable"
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti negativi: "OLD OLD plane with hard seats and tiny screens"
Punti positivi: "The crew service is impeccable. Ground services very friendly and professional."
Punti negativi: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti positivi: "Everything. Staff incredible."
Punti negativi: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Punti positivi: "No chargers or tv on planes"
Punti negativi: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
The airplane selected for this 8-hour journey was way too small! It was uncomfortable, cramped, and not to the usual standards. A long-haul transatlantic flight needs to have more space and adequate overhead locker space for carry-on baggage. We had to check our small carry-on and they were the very last bags to arrive at baggage claim, 40 minutes after arrival. On two occasions I counted 17+ passengers lining up in the aisle waiting to access the bathroom, as there were only 2 lavatories in the economy area. Staff were clearly frustrated and the crew had to ask passengers to sit down to avoid blocking the aisle... another point why the plane was too small for that travel duration. Turbulence was frequent, again something that is not as obvious on a larger plane. As an Irish citizen living in the US, I'm so disappointed to see the Aer Lingus standard dropping and will be likely looking for other carriers for my frequent tranatlantic travels.
First time with Aer lingus, excellent job. Recommended ;)
Punti positivi: "crew was super nice"
Punti negativi: "major delay, no info, boarding process felt like a cluster"
Punti negativi: "The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space ."
Punti positivi: "Easy boarding"
Punti negativi: "Food trays left with us for over an hour. Crew too cool , more interested in each other"
Punti positivi: "Nothing out of the ordinary but I am not going to fly Air Lingus or TAP ever again."
Punti negativi: "the Team Leader at the check in counter was nasty, Her colleague made the mistake of not telling me that I had to wait there for the wheelchair that was going to take me to the plane, so I went to have a light breakfast. Then I waited half an hour on my feet waiting for the wheelchair"
Punti positivi: "Ordinary flight, no food (though International it operates like Domestic Travel)."
Punti negativi: "Boarding is extremely weird for Air Lingus. Causes problems when there is no proper order."
Punti negativi: "The seats were very tight and narrow"
Punti positivi: "Nothing"
Punti negativi: "FOOD"
Punti positivi: "The crew was charming and very attentive to passengers."
Punti negativi: "Could have announced that there was a cost for ginger ale etc. before passengers placed request. Frankly overall it was excellent service."
Punti positivi: "They provided a lot of leg room and we arrived about an hour ahead of schedule."
Punti positivi: "We loved this land of green but especially the good people. Aer lingus staff everywhere treated us with kindness and necessary help. Already plannng on returning. They only slight problem was that it was difficult to hear the pilot because of poor speakers. But the crew was wonderful."
Punti positivi: "Pleasant cabin crew"
Punti negativi: "Disembark down steps at back of plane onto tarmac then carry bags up two flights of steps, tiring and dangerous of falling"
Punti positivi: "Everyone was helpful and pleasant to talk to"
Punti negativi: "Online check in did not work. Could not check in and get seats until boarding in London"
Punti positivi: "The flight attendants on the plane were friendly an d helpful."
Punti negativi: "Boarding was disorganized. There was no reason or logic as to how people board the plane. People sitting at the back of the plane boarded with people sitting at the front of the plane. No in flight entertainment. Seating was tight. When we landed in Dublin we were ushered onto a bus to our connecting flight. I wish they had mentioned that would happen."
Punti positivi: "Loved the plane and crew. Comfortable economy seats"
Punti negativi: "Transition off plane in Dublin felt like cattle. No clarity on direction for first time people going to US about pre-clearnance process. If gate would have been posted sooner, I would have gone to pre-clearance sooner. I thought you go only after gate is posted and they call flight. Could have been a mess missing flight over this, but I was OK"
Punti positivi: "Same as above"
Punti negativi: "Same as above."
Punti positivi: "On Board Gate Connection info. A great convenience. Also, NO SECURITY check! for connecting flights. Why not at other airport-hubs?"
Punti negativi: "Most of the flight 'COLD WIND DDRAFT'. Had to use 2 blankets. Staff said it will warm up as we cruise higher! Where does that logic come from? Outside temperature plummets as one goes higher!"
Punti positivi: "The ground staff at Heathrow were friendly"
Punti negativi: "The old A320 is among the most uncomfortable planes imaginable, but the flight is short"
Punti negativi: "Have to pay for a coffe"
Punti positivi: "Flight was excellent as well as the,crew."
Punti negativi: "Plenty of food snack etc. Entree taste mediocre at best"
Punti positivi: "Excellent price and great service"
Punti negativi: "Not a lot of legroom"
Punti positivi: "On time"
Punti negativi: "We had to spend $1000 on tickets because Kayak DID NOT book us on the flight we had a confirmation for"
Punti positivi: "Crew remained civil under duress"
Punti negativi: "Flight delays going over and coming back"
Punti negativi: "90 minutes is tight to transfer from one terminal to another, very little time to waste."
Punti positivi: "underbooked flight, so there was lots of room. Seatback tvs with good selection of movies and tv."
Punti negativi: "lack of USB chargers. lack of fish option for a flight out of a catholic country on a friday during lent."
Punti positivi: "Good food, that’s it!!"
Punti negativi: "Entertainment system is very very poor. There was no tissue paper in the business class toilets on the return flight. The Aer Lingus reos in Orlando were rude and unhelpful. Sat in business class and the seats are very annoying. They adjust using a sensor pad and the slightest touch off it,your seat starts shifting. I’ve had better experiences in economy class with other airlines. I just think it’s laughable that Aer Lingus class themselves as a 4* airline"
Punti negativi: "There was a 2 hour delay which caused us to miss our connecting flight. When we got off the plane we were given vouchers for a later flight but were then “bumped” from that flight because the tickets weren’t booked correctly. Everyone from American Airlines went home and we were left stranded in a foreign airport to figure our own way to Dublin. Worst flight and customer service EVER!"
Punti positivi: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Punti negativi: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."
Punti positivi: "Staff and service"
Punti negativi: "Plugins for headphones too old: no stereo sound. Paid for WiFi but it didn’t work."
Punti negativi: "Broken seats, headphone socket not working, smell of aviation fuel in cabin and then our luggage did not arrive at our final destination."
Punti positivi: "The destination, the time and direct flight."
Punti negativi: "When I got to check in at the airport I found out I had to pay $100 per bag. This was never told to me when booking. I was also made aware that if I had booked my bag when I checked in on line each bag would have been 75$ . Of course I hadn't checked in on line and this was a huge surprise."
Punti negativi: "Flight did not have a very good entertainment selection."
Punti negativi: "The aircraft was very cold."
Punti positivi: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Punti positivi: "Friendly staff"
Punti negativi: "The worst (hardest) airline seat I have ever endured! I dread the return home"
Punti positivi: "Everything on time, good crew service, good food"
Punti negativi: "Entertainment system issues: slow response, flight info maps didn't work"
Punti positivi: "Seats comfortable even with my disabilities."
Punti negativi: "Assistance seats all taken by able bodies. No room for disabled. Not enuf staff for volume of disabled rendering a delay to our flight E1 273."
Punti negativi: "Lack of leg room, I know it's the safe in economy on all airlines, but it's tough!"
Punti positivi: "It was pretty fast and the temperature was very comfortable. I didn't have to cover up with blankets."
Punti negativi: "I was surprised they didn't offer a free snack and drink. I was caught off guard not knowing that I had to pay for both and there wasn't any entertainment. There weren't screens for shows or music."
Punti positivi: "Food was surprisingly good. Love all the snack breaks."
Punti negativi: "Too many intercom interruptions. Terrible TV functionality. Poor entertainment selection. Extremely uncomfortable seats. And they lost our luggage for two days."
Punti positivi: "Good flight"
Punti negativi: "What I didn't like on the transatlantic flight was not available on the Venice flight."
Punti positivi: "The crew was really nice"
Punti negativi: "I was put on probably the oldest plane they have. No outlets to charge phones, none of the headrest TVs worked, apparently you have to request vegetarian meal options in advance (news to me, these are standard on most other airlines). Would not fly again."
Punti positivi: "Crew handled a disgruntled passenger well."
Punti negativi: "Boarding order seemed disjointed. No air controls in economy. No entertainment at many seats in economy (broken equipment)."
Punti positivi: "From Brussels to Dublin, we had a good flight. The air hostess was attentive enough and the cabin comfort was excellent."
Punti negativi: "That we can't even have a cup of coffee without having to pay 3 euros. I thought that was outrageous."
Punti negativi: "wi fi a bordo;"
Punti positivi: "Crew was nice, food was good enough, having movies passed the time."
Punti negativi: "Seats were very uncomfortable and space was tighter than on other flights. It was hard to manage limited movement and cramped knees for such a long flight."
Punti positivi: "Crew was friendly and helpful. I require gluten free meals and was accommodated with meals and snacks."
Punti negativi: "Sound on entertainment was terrible. I couldn't understand dialogue and background noises was too loud. Gave up after 10 minutes and read the books I had brought on board. I understand having to pay for alcohol but it would have been nice to get a wine with dinner for no charge."
Punti positivi: "bia preorder meal was fantastic. Problem is that on 11 hour flight, you need at least 2 meals"
+ Equipaggio sempre allegri e felici + Interno aereo nuovo e pulito + Buona attenzione alla disciplina anti-COVID - Partenza in ritardo inizialmente per problema staff, poi valigia da scaricare per passeggero mancante, finalmente per problema attrezzatura aeroporto. Una storia… - Postazione 26F molto ristretto con poco spazio per i ginocchi, bracce, sotto la sedia davanti. sono nella media per altezza (182cm) ma mi sentivo scomodo.
The company did not know how to handle COVID bureaucracy efficiently or even correctly. We were asked to fill in four forms when only one is needed or even checked at all. I had to come in early to the airport, take a COVID test and then wait in the airport departure lobby for almost 1h to check in while waiting for the test results. Given that I spent a substantial amount to get a business ticket, I expected my time to be respected and to have business facilities made available. Once reached, the lounge now has an ordering system instead of self-service. The food was honestly disgusting, cold boiled rice without any salt and some "Spanish chorizo chicken" that had no chorizo and tasted like boiled chicken dropped in reheated tomato sauce. The plane departed one hour late. The business class seat was small, but comfortable. The company sent a boiler plate email apologizing which is something you appreciate the first time and it becomes grating when you get more than one per week.
Punti positivi: "Crew great"
Punti negativi: "No social distancing enforced, I was sat next to another person (no spaces between booked seats)"
Punti negativi: "Missed our connection because of problem w jetway"
Punti positivi: "Nothing British airways was fine"
Punti negativi: "Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again"
Punti negativi: "Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5"
Punti negativi: "Overbooked flights led to a missed connection resulting in a 12 hour layover"
Punti negativi: "Needs WiFi"
Punti negativi: "Nothing"
Punti positivi: "The crew was fantastic"
Punti negativi: "It took 3 people to check my bag something was wrong with the system ... the airplane was super hot for first half hour or so because there was a problem with air conditioner."
Punti positivi: "Niente"
Punti negativi: "Volo in overbooking ho dovuto imbarcare i passeggini Cibo a pagamento Personale scortese"
Punti positivi: "Excellent fly, comfortable seat, on time"
Punti negativi: "Very spice food"
Punti positivi: "Tutto bene"
Punti negativi: "Everything"
Punti positivi: "L'hostess"
Punti negativi: "Private bus for business class would be better"
Punti negativi: "Lo scalo del ritorno è stato troppo breve e a causato lo smarrimento del bagaglio . Inoltre un viaggio che dura un giorno intero deve comprendere almeno un pasto nella tariffa"
Punti negativi: "Scalo troppo breve al ritorno che ha causato lo smarrimento del bagaglio Un viaggio che dura un giorno intero deve almeno garantire un pasto incluso"
Punti negativi: "Tempo di off-boarding"
Punti negativi: "I film in italiano sono limitati"
Punti positivi: "Nulla, solo discomfort"
Punti negativi: "Accoglienza e puntualità"
Punti positivi: "The crew worked hard and was courteous."
Punti negativi: "This was American Airlines flight, not British Airways. The plane was old and quite uncomfortable. The entertainment system was subpar. The AA app was supposed to give opportunity to get more choice using personal devices but the system did not work on this old plane."
Punti negativi: "Il ritardo di 1 ora per la partenza"
Punti negativi: "Il ritardo di più di un’ora della partenza è inaccettabile per una compagnia aerea come la BA"
Punti negativi: "The worst flight I took in years. A dated airplane, with seats uncomfortable and worn off, an inflight entertainment system that looked straight from the 90s. We had. 1:20h delay ( announced on board ) on departure as the engine had to be repaired and replacement parts installed."
Punti positivi: "All of it we left and landed ahead of time"
Punti positivi: "Cleanliness of the plane, comfort on board"
Punti negativi: "Totally unpolite personnel at Heathrow airport. We were at the beginning of the line, but they forced us to check-in the cabin bag, asserting that the flight was packed and there was no space available. The girl that was checking our ticket didn't answer our questions regarding the reason, and told us to speak with her boss. Her boss told us pointlessly that our bag was chosen randomly. In the end, we had to put in a little plastic bag everything valuable we had in the baggage, though on the plane there was plenty of space available in the overhead lockers."
Punti positivi: "Everything was great. 777 has room and its comfy. This flight crew were outstanding!"
Punti negativi: "The plane had a mechanical problem and did not fly out. We are hoping to fly out one day later."
Punti negativi: "Check in with British at LHR very bad and slow"
Punti positivi: "On time"
Punti negativi: "Couldnt pick seat after checkin. They put me in the middle in the back row even though there were better seats left empty right next to me. baggage would have cost 100 pounds to check. Flight was not exactly cheap at 200 pounds. Will just fly the budget airline next time over british air since. I expect better accomodation for these prices."
Punti negativi: "Neppure un bicchiere d’acqua. Volo da 40 anni non mi era mai capitato."
Punti negativi: "Very disappoint as British Airways company. No difference with low costs companies."
Punti positivi: "Poco"
Punti negativi: "Il volo con 45' di ritardo (una consuetudine guardando i giorni precedenti). All'arrivo ancora attesa all'interno del aeromobile, perché il terminal non era pronto. Nel 2018 è inaccettabile, i mezzi di comunicazione esistono e funzionano. Assurdo!"
Punti positivi: "Poco"
Punti negativi: "All'arrivo attesa all'interno del aeromobile (20/30', perché il terminal era guasto e non si trovava un' autoscala per scendere). Assurdo!"
Punti positivi: "Il posto"
Punti negativi: "Dormivo e non mi hanno avvertito della partenza ritardata"
Punti positivi: "Beautiful plane. Cool black leather seats. Extremely nice crew."
Punti negativi: "No tv our power source"
Punti negativi: "There was no food or entertainment thus the star rating. The one thing that was very uncomfortable were the seats, there was no lower back support at all."
Punti negativi: "BA has a lot of nerve charging first-class prices for coach-seat legroom. The fact that the middle seat is empty doesn't warrant the price increase. Abominable food and no in-flight entertainment complete the picture."
Punti negativi: "There was a charg for ALL drinks & food! This made the service process quite long & cumbersome."
Punti positivi: "la puntualità"
Punti negativi: "la difficoltà all'imabrco per l'eccesso di bagagli a mano. avrei oreferito un imbarco forzato in stiva per un certo numero di passeggeri (io ero gruppo 4 e probabile canditato ...) perchè troppe persone portano come secondo bagaglio item troppo grandi e invece di inserirli sotto i sedili li devono mettono nei comparti overhead. non ci sta più nulla! il personale èstato comunque premuroso e gentile (con con grande professionalità) riducendo il fastidio. era venerdì sera."
Punti positivi: "la puntualità"
Punti negativi: "volendo essere critici durante la notte ua tutti i costi n maggiore servizio di bevande sarebbe stato aprrezzato ma ho comunque dormito parecchie ore e forse ho perso dei passaggi"
Punti positivi: "Great safety video, made me laugh."
Punti positivi: "It was short and fine"
Punti negativi: "None"
Punti positivi: "Spazio in più in larghezza e per le gambe. Vale il maggior costo."
Punti negativi: "Nothing"
Punti positivi: "Partenza in orario, arrivo in anticipo. Personale cortese"
Punti negativi: "British è ormai come ryan, non danno gratis neanche un bicchiere d'acqua. Su un volo di due ore intorno a mezzogiorno se vuoi uno snack lo paghi"
Punti positivi: "We slept the entire flight since this was the second leg of our journey."
Punti negativi: "Plane departed 40 minutes late even though we were on board in time. Congestion at Heathrow was the problem, but this was not a problem for us since we got an extra 40 minutes of sleep."
Punti positivi: "I always fly AA but this time was a nightmare"
Punti negativi: "The gate agents put me on a wild goose chase as they made an error on the time of my flight departing. My wife and I were sent to three gates and finally was apologized to by the manager on duty. Our flights were changed for free put we lost 5 hours of travel. My wife started IVF treatment today... and she was uanbale to sleep before her 7am appt ( got home at 3am) Very stressful!!!"
The check in process was very hectic and slow, then there were two additional check points that were unnecessary. Overall I would think twice about flying in and out of Madrid next time I go to Europe. Iberia was o.k. except for the check -in flight crew were efficient, but not overly friendly.
Piss poor experience with Iberia planes and staff, serviced by British Airways, booked through Kayak. I cannot express my disappointment enough. Connecting Flight from Sevilla to Madrid (IB3947) was DELAYED because Iberia’s lack of staff checking people in (we were in line for TWO HOURS in Seville). That plane was DELAYED taking off and landed in Madrid at boarding time (11:00am) for Chicago flight (IB6275). We went through passport control and arrived at the gate at 11:30 (flight scheduled for 11:40). That plane was also DELAYED and still at the gate but agents would not let SEVEN PASSENGERS ALL IN THE SAME SITUATION board. There were other passengers who missed other flights. It is unconscionable they would not wait when the delay was 100% Iberia’s fault AND the plane was in delayed status. Also, no one was manning TWO customer support desks to help us change, finding a THIRD after exhaustive search. Iberia created an UNEEDED travel mess for these passengers. Subsequent flights getting home were also a nightmare and I don't care to go into it anymore. All I will say is that Iberia coded that the flight landed on time (it did not) and British Airways couldn't help, nor Kayak. I don't plan on using Kayak again OR purchasing a flight marketed/serviced by another airline because it adds too much complexity when things go wrong.
We got hit with surprise baggage fees because the baggage structure was entirely unclear -- we even looked for how to book bags with Iberia ahead of time. Also, we didn't know that the first flight would be entirely operated by Level. Two flights and neither operated by Iberia. That's fine, but it would have been helpful to know ahead of time.
Il personale di bordo molto ad accusare e puntare il dito esauriti al massimo. Personale da cambiare totalmente
Left my luggage behind. Flight attendants were extremely rude. Got charged twice for my ticket and still no refund. Worst airline i’ve ever flew with. This flight was first class by the way and they still managed to lose both my luggage and a couple’s luggage who were seated behind me also in first class. Absolutely ridiculous.
Punti positivi: "The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly."
Punti negativi: "Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out."
Punti positivi: "Friendly and courteous"
Punti negativi: "Like that is good"
Punti positivi: "Imbarco veloce"
Punti negativi: "Sembrava una barca da quanto si muoveva"
Punti negativi: "Nothing !! Thanks for everything"
Punti positivi: "Crew"
Punti negativi: "At least they could offer drinks"
Punti positivi: "NOTHING. VIAGGIO CON AEREO SCOMODISSIMO. CIBO PESSIMO. PERSONALE PRONTO PER UNA BELLA SIESTA, E POCO AFFERRATO SUI COLLEGAMENTI... CHE DIRE? PER UN INTERNAZIONALE MAI PIU."
Punti negativi: "IBERIA CANNOT MAKE HUNDREDS OF PEOPLE FLY, WITH A FLIGHT TO SHORT RANGE VEHICLE! I HAVE NEVER FLYED SO SUCK IN MY LIFE"
Punti positivi: "nothing"
Punti negativi: "It should have departed on time. It departed 50 minutes later than the original time."
Punti positivi: "Dreamliner is great. So we’re the crew"
Punti negativi: "Please serve water at the very least."
Punti negativi: "Toilets were REALLY dirty"
Punti negativi: "More space and reclining seats please!"
Punti negativi: "WiFi didn’t work. Seats were ridiculously small but it got me to Paris safe and sound, and that’s what matters most."
Punti positivi: "Personale disponibile e servizio di intrattenimento ottimo"
Punti negativi: "Ritardo di 2 ore senza alcun avvertimento, nessuna spiegazione neanche dal personale presente in aeroporto, nessun "rimborso" o piccolo extra per rifarsi dell'inconveniente."
Punti positivi: "Personale assente . Cibo mediocre"
Punti negativi: "Più attenzione ai paseggeri"
Punti positivi: "Ordine imbarco e pulizia"
Punti negativi: "Solo snack a pagamento e sedile non reclinabile"
Punti positivi: "The time arrived at the airport was great"
Punti negativi: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Punti positivi: "Left on time fast out"
Punti negativi: "Dos not Get any food"
Punti positivi: "helpful crew, fast boarding"
Punti negativi: "nothing"
Punti negativi: "I couldn't check in online because I don't have 2 surnames. I arrived at Granada airport early to allow plenty of time to check-in. So did about a thousand other people. There was only one person available to check everyone in for Iberia. It was grateful. Plane was old. Not even a glass of water was offered."
Punti positivi: "It was my first flight with Iberia - I was very pleased with the entire experience."
Punti positivi: "On time"
Punti negativi: "The small space between seats"
Punti negativi: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Punti negativi: "The airline did not offer any type of refreshments for example water without having to pay for it. I did not expect that. Also I thought the boarding was poorly organized."
Punti positivi: "The food could be better"
Punti positivi: "After fixing the mistake they gave us two adjacent seats on the plane."
Punti negativi: "I came with a friend. At first we were given 2 boarding passes, both with my name. We continued to security where they found the problem. We had to go back to the check-in counter and they reprinted boarding passes. This time names correct but both for the same seat. Only after a long while they were able to fix it. The Iberia crew barely spoke English. Overall - made mistakes, wasted a lot of our time."
Punti negativi: "We have to spend almost one hour because of delay"
Punti positivi: "Volo comodo, ho viaggiato lontano dai motori per la prima volta"
Punti negativi: "Mi hanno obbligato a mettere il cellophane allo zaino per evitare che si perdesse il contenuto, il tutto a mie spese. Guarda caso gli operatori del cellophane erano davanti al check-in Iberia, sono forse in accordo?"
Punti positivi: "Very nice crew members!"
Punti negativi: "The food was So So. We had to take a bus to the plane out in the middle of the taxi area. Sat on the bus for several minutes be fore they would let us board."
Punti positivi: "Nothing about the seating"
Punti negativi: "The person in front of me was so close that when she tried to recline the seat she hurt my knee."
Punti positivi: "The attention, food and entertainment available on board"
Punti negativi: "Un po’ tutto"
Punti positivi: "First flight ever where water or coffee we’re not offered. Good cart came out. Nothing offered. 3 attendants? To do what??"
Punti negativi: "No beverage or food offered"
Punti negativi: "Maybe include vegan options for food?"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti negativi: "inizialmente mi hanno permesso l'imbarco per poi negarmelo in quanto problemi di transito a Panama. Personale di terra non molto competente riguardo agli scali"
Punti positivi: "same"
Punti negativi: "same"
Punti negativi: "Compagnia di bandiera con servizi low cost, sito web che funziona malissimo. Mai più per tratte lunghe"
Punti negativi: "Compagnia di bandiera con servizi low cost al limite dell'accettabile"
Punti negativi: "In Chicago, again my carryon things and person were extensively searched, to the point that the explosives expert was called to examine my shoes and cell phone!! If anyone would have been trying to get away with something, they were certainly able to with the time and energy wasted on me as I was only anxious to get home to see my grandchildren!!"
Punti positivi: "Good on board movies."
Punti negativi: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."
Punti negativi: "Il volo madrid barcellona ha avuto 2 ore di ritardo e questo ha comportato la perdita della coincidenza barcellona pisa. Malgrado abbia acquistato un biglietto con iberia, la compagnia si è rifiutata di prendere in considerazione la possibilità di spostarmi su altro volo madrid barcellona perchè il volo era operato da vueli ng"
Punti positivi: "The arrival was almost on time (20 min late ONLY)"
Punti negativi: "Check-in machines in Barcelona Airport did not work (since the Vueling shares the code with Iberia, but they did not share the booking codes!). The result is 40 min queue while only one "manual" registration desk opened. The person behind the desk seemed to be very stressed, no shadow of any kindness - it's understandable: the managers had left her alone with a lot of people unable to use their "cool" innovation (registration through machines). If one adds here the unacceptable burden with boarding (30 mins of waiting time before the bus arrived and all that on the stairs of the "sleeve") the flight started fairly "well". The seat assigned was in the last raw (seems for any other type of seat one has to pay like 13 euro more) and with my 2m of height I felt at "maximum of comfort". Thank you, Vueling, for that exceptional "lowcost safari" experience, will try to avoid you in the future."
Punti negativi: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."
Punti positivi: "Our flight to Bologna via Madrid on Iberia Airlines was wonderful from take off to landing! Friendly, courteous staff. Good food and entertainment."
Numero banchi per drop bag insufficienti, un’ora di coda
Non mi piace che non sia regolata la discesa dal velivolo. Fila per fila.sarebbe l'ideale, invece tutti ammassati
La possibilità di poter personalizzare il tuo viaggio con la scelta del postoe la tipologia di bagaglio a mano. Migliorare abbassare i prezzi per i bagagli da stiva
Punti positivi: "Personale gentile. Eravamo in prima fila senza protezione davanti quindi dovevamo stare attenti alle gambe che intralciavano gli assistenti"
Punti positivi: "Piloti e stuart di bordo gentili, simpatici e competenti"
Punti negativi: "Il distanziamento sociale e le misure anticovid"
Punti negativi: "Puntualità"
Punti negativi: "Volo in ritardo, gente ammassata al gate, informazioni all'ultimo momento"
Punti negativi: "La puntualità"
Punti negativi: "Ritardo"
Punti positivi: "Quando mi hanno fatto scendere"
Punti negativi: "SEMPRE RITARDO 2 ore e 40 min su un volo di 1 ora e 20 mi sembra esagerato!!!"
Punti negativi: "Delayed by 4 hours"
Punti negativi: "Flight not being delayed as usual"
Punti negativi: "No delays"
Punti negativi: "Sedili scomodi"
Punti negativi: "More clerks for checkin/baggage; some organization in queuing to board. It was total chaos and the staff seemed very stressed."
Punti positivi: "niente"
Punti negativi: "sempre fanno ritardo e questa volta addirittura 4 ore!!!! Mai piu' comprero' un biglietto EasyJet"
Punti negativi: "1 hour delay"
Punti negativi: "Soliti ritardi ormai da aspettarsi da EDI-MXP"
Punti positivi: "Personale poco collaborativo e "saccente""
Punti negativi: "Fanno pagare 60 euro per imbarcare un bagaglio a mano appena fuori dai limiti ( una ruota non entrava nel misuratore) per poi.. imbarcarlo in stiva comunque in quanto oltre 70 bagagli a mano non sono ammessi a bordo. Mi sono sentito.. Derubato!"
Punti negativi: "La puntualità dei voli"
Punti positivi: "Tutto"
Punti negativi: "Niente"
Punti positivi: "Hard to understand some of the crew announcements due to speaking way too fast"
Punti positivi: "Personale ok"
Punti negativi: "Non ho apprezzato il fatto che sul bus a Malpensa non ci fosse un divisorio per I Priority boarding. C’era un pullman unico. Quando sono salito su aereo le cappelliere erano gia piene e ho dovuto mettere il mio bagaglio a mano piuttosto in fondo rispetto al mio posto (1C)."
Punti positivi: "Tutto nella norma, a parte una tessera del valore di 4.50 consegnata per scusarsi del ritardo, ma che ovviamente non valeva all'interno dell'aereo. senza parole!"
Punti negativi: "Il ritardo spropositato e le informazioni mancanti su di esso."
Punti negativi: "Certezza e puntualità"
Punti positivi: "Pulizia e cortesia"
Punti negativi: "Puntulità"
Punti negativi: "Easy jet, sempre una garanzia di ottimo servizio"
Punti negativi: "Volo in ritardo"
Punti positivi: "Con Easyget abbiamo viagiato bene"
Punti positivi: "Fast easy hoarding. Friendly staff"
Punti negativi: "Na"
Punti positivi: "The staff was great."
Punti negativi: "Nothing. All good."
Punti negativi: "Ritardo pari al viaggio"
Punti negativi: "No vegan option in food Flight delayed as usual for Easyjet"
Punti positivi: "Plane was comfortable and not too full."
Punti negativi: "Flight left a app it late. Verbal announcements in the boarding area were very difficult to hear. They need to upgrade the PA system in Bordeaux."
Punti negativi: "Ritardo"
Punti positivi: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Punti negativi: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Punti negativi: "We were charged 47 euro for checking in bag"
Punti negativi: "Ritardo di un ora"
Punti negativi: "La cortesia è puntualita"
Punti positivi: "Very efficient. Staff helpful."
Punti negativi: "Suitcase damaged"
Punti negativi: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Punti negativi: "Extra cost for hold luggage"
Punti negativi: "Personale maleducato ed impreparato. Pessima gestione imbarco con lunga attesa perché incapaci di gestire anteriore e posteriore."
Punti positivi: "Prezzo, puntualità, orari"
Punti positivi: "Purtroppo nulla."
Punti negativi: "L’attesa all’imbarco, l’eccessiva per non dire esagerata erogazione dell’aria condizionata sia al gate che all’interno dell’aereo, la freddezza del personale di bordo ed il ritardo del volo di quasi mezz’ora."
Punti positivi: "Check in was super friendly and efficient. Cabin crew also great."
Punti negativi: "Seats and leg room v small. But overall great."
Punti negativi: "Easy jet late yet again, no food on board. This is becomming a typical occurance out if Luton and its just not good enough."
Punti positivi: "solo il volo aereo e l'arrivo a malpensa"
Punti negativi: "il ceck in dell'aereoporto a Catania, personale impreparato e soprattutto scortese. dovevano essere aperti 6 banchi per il ceck in in realtà solo 2 erano aperti. Ho rischiato di perdere il volo aereo pur recandomi a fare il ceck in ben 2 ore prima del volo aereo."
Punti negativi: "Volo posticipato di ora in ora senza comunicazioni definitive circa l’effettiva partenza. Alle 23.30, dopo 7 ore di ritardo e l’ennesimo posticipo alle ore 2, ho deciso di non partire più per evidenti difficoltà logistiche dovute all’ora notturna di arrivo a destinazione"