Liked everything accept the food which should be upgraded to a higher standard for an international flight
food miserable seats uncomfortable no entertainment
Aegean service is far superior than BA in all aspects when it comes to travelling between London-Greece
Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
Good value for money. Small snack and free drinks. And most important: on time!
Punti positivi: "New plane, comfortable seats, cheerful and polite staff"
Punti negativi: "There were no overhead screens with the video clips about Greece and its food..."
Punti positivi: "N/a"
Punti negativi: "N/a"
Punti negativi: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Punti negativi: "The food maybe"
Punti positivi: "Ground crew and cabin crew were very helpful and efficient"
Punti positivi: "Crew was excellent"
Punti negativi: "N/A"
Punti negativi: "The staff at the airport did not know how to validate my travel documents which were emergency documents issued as the originals were stolen in Greece. Apparently a common issue according to the police so I would think the airline would have standard procedures in place for these circumstance."
Punti positivi: "Price"
Punti negativi: "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"
Punti negativi: "Boarding could have been handled a bit better. We were told our suitcases could not be carried on as they were too big, but we saw other passengers with luggage just as big but they got to carry it on. They didn't charge us for checking the bag which made the issue less irritating."
Punti positivi: "Was on time and staff is always great"
Punti negativi: "It was all great, apart from the bus we needed to board both sides air sides which delayed and complicated the process. Boarding at the terminal itself is much better."
Punti positivi: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Punti negativi: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Punti positivi: "Assistenti competenti"
Punti negativi: "Avrei dovuto specificare che sono vegetariano"
Punti positivi: "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Punti negativi: "Entertainment was music only no movies to download. Would have given more stars to Aegean"
Punti positivi: "Crew was pleasant. Boarding was efficient."
Punti negativi: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."
Punti negativi: "Missed connection and following flight delayed"
Punti positivi: "Free food! Very nice flight attendants"
Punti negativi: "Chaos with boarding - should be by rows"
Punti negativi: "I wish the announcements made in English were easier to understand"
Punti positivi: "The assistance from om HE check inn clerk."
Punti negativi: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Punti positivi: "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
Punti negativi: "We didn’t board the plane at the times listed, it was running behind."
Punti negativi: "Our first flight out of Mykonos was delayed by a little so we had to run to our connection in Athens and my bag didn’t make it onto the plane. So now I’m in London, missing a dinner because I don’t have dress acceptable clothes, can’t go out and buy any because it’s too late on a Sunday. I am also going to miss my plans which were the only reason we came to London. as I do not have acceptable clothing to go out in tonight. So it was a waste of paying the flight to London, and our Airbnb in London."
Punti positivi: "everything"
Punti negativi: "space when seating"
Punti positivi: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Punti negativi: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Punti positivi: "Good service! On time!"
Punti negativi: "not nearly enough room, despite having bought extra legroom seats. Crowded.."
Punti positivi: "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."
Punti negativi: "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."
Punti negativi: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Punti positivi: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Punti negativi: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Punti negativi: "Couldn't easily buy checked baggage beforehand so had to pay at the check in counter. The self check in kiosks did not work at CDG airport."
Punti positivi: "Boarding was expedited using two entries."
Punti negativi: "We were delayed an hour."
Punti positivi: "Great crew, baggage arrived"
Punti positivi: "Purchased these flights and had no idea baggage was not included. It was not transparent up front and I potentially would have purchased a different airline had I known."
Punti positivi: "Onboard food is always excellent. Great legroom (row 5 on a321) from Athens to London (LHR). Seats are comfortable enough and servers are always pleasant."
Punti positivi: "Getting food provided. After almost missing the flight it was a real bonus to find this is the only flight in years that I've taken which provided a meal. In the old days I might have complained about the quality of airline food. Now I'm just very grateful to get it! - and the quality was not bed either!!"
Punti negativi: "Nothing"
Punti negativi: "No entertainment on a 4 hour flight"
Punti positivi: "Quick. Clean plane"
Punti negativi: "Boarding a bit long but still fine"
Punti positivi: "Before the first fly we request to be on the front and we ger the last row!!! The plan was so small that i cant get inside and i'm 1.90 m so i need to put my legs out and all the time the girls staff kick my legs and wake me up Before i get inside the plan they took my trol (small sutcate) becuse "it's to much big" (this is the regular size!!!! and when i told the girls they told me that we dont dissc lus about it!!!! Al the flight their wasnt ballans and it was terrible i felt so bad and when all the people get a paper to feel and i was sleep so no one told me that i need to do this Terrible flight of my life!!!!"
Punti positivi: "Flight was on time and boarding was reasonable smooth."
Punti negativi: "Flight was full and most people hast to check in their carrying suitcases. Food was decent, especially the honey yogurt."
Punti positivi: "Good plane and crew."
Punti negativi: "Bathroom facilities at the airport totally filthy and out of order."
Punti positivi: "25 minutes flight was awesome! Pilot take off and landing was smooth."
Punti negativi: "Luggage at baggage claim took longer to receive than the check in and flight combined"
Punti negativi: "I was not able to use this reservation and when I contacted Aegean, they would not refund any portion of the ticket nor give me credit. Therefore, I cannot recommend the airline nor will I ever fly them."
Punti positivi: "Excellent service from the crew. That's about it."
Punti negativi: "Some of the tiniest most uncomfortable seats I've been on. I did not realize that Aegean was a budget airline going to a third world country (Greece??!). Flight was late but they pretended that it wasn't (45 minutes)"
Punti positivi: "Very friendly. Comfortable seats."
Lufthansa business class offers exceptional service. Food and wine selection was good. Entertainment was fair - they need better movie choices.
Punti positivi: "puntualità"
Punti negativi: "sul boarding elettronico su Kayak di inserire anche il gruppo di imbarco"
Punti negativi: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Punti negativi: "Boarding tool a long time and late take off"
Punti positivi: "Stewards dis perfect job"
Punti negativi: "Everything"
Punti positivi: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Punti negativi: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Punti positivi: "In flight crew worked hard"
Punti negativi: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Punti positivi: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Punti negativi: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Punti positivi: "Nothing. I will never put her tickets from From here again."
Punti positivi: "Puntualità"
Punti positivi: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Punti positivi: "puntualità e serietà"
Punti negativi: "mangiare"
Punti negativi: "Staff is not friendly, does not offer assistance or ask if you need anything."
Punti positivi: "Tutto ok ottima precisione"
Punti negativi: "Io credo che è tutto ok"
Punti positivi: "Talmente poco che questa linea la sto scrivendo solo pet arrivare ai 50 caratteri richiesti"
Punti negativi: "Shit happens: i guasti tecnici possono accadere, è nella natura delle cose. La professionalità è sapere come gestire guasti e disagi delle persone. Ecco, Austrian semplicemente non lo sa. Il volo, già in ritardo di mezz'ora - strano - all'altezza di Graz deve rientrare a Vienna per guasto, dicono, all'aria condizionata. Ci dicono che ci daranno informazioni al gate. Può capitare, naturalmente. Solo che: - le informazioni non le danno al gate, ma allo Starbucks dell'aeroporto, senza avere aspettato e neanche avvertito tutti i passeggeri - ci dicono che nonostante i mercatini natalizi ci hanno trovato comunque un hotel, facendolo un po' pesare, mentre è loro dovere, siccome il volo è ritardato al giorno dopo. Peccato che l'hotel è a 120 km e loro non hanno trovato il bus per il trasferimento (incidentalmente, anche questo è da norma di legge un loro dovere...) - alla fine come assistenza in termini di generi di conforto commisurata alla durata del ritardo, 10 ore, il tutto si è ridotto ad una bottiglietta d'acqua e un kit toilette per il mattino. In ragione della distanza degli hotel disponibili siamo stati invitati pressantemente a passare la notte nel terminal, ma: - nessuna assistenza. Dopo i controlli di sicurezza neanche una bottiglietta d'acqua, neanche un voucher colazione, neanche qualche coperta o cuscino per dormire meglio sulle scomodissime sedie/divano. E neanche uno scusate. - nessuna reazione alla possibilità di apertura della business giunge: è chiusa e non la riapriamo per voi. Neanche per farvi dormire un po' meno peggio. - nessuna specifica informazione ai passeggeri sulla evoluzione della situazione - siamo stati abbandonati a noi stessi, in sostanza Violazioni multiple e ripetute del regolamento CE 261/2004. Ma pagheranno, eh, se pagheranno..."
Punti positivi: "In particolare, nulla. Posti piuttosto stretti, tempi lunghi di imbarco, personale cortese ma nulla di più"
Punti negativi: "Comfort? Una bottiglietta di acqua naturale da 25 cc. Giusto per non potere dire che non hanno dato nulla. Volo brevissimo, cmq in ritardo di mezz'ora, imbarco confusionario. C'è stato poco da salvare."
Punti negativi: "Ritardo da piu di un ora con avviso solo parziale del ritardo"
Punti positivi: "Timely departure and pleasant staff on board"
Punti negativi: "It was cold during the flight,"
Punti positivi: "Good experience, service was good, and attendants were courteous"
Punti negativi: "È la stessa Lufthansa che decide i voli ed i loro collegamenti. Se non sono in grado di garantire un volo dovrebbero rivedere gli orari."
Punti positivi: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Punti positivi: "I get Airpoints with the flight, crew were lovely."
Punti negativi: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Punti positivi: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Punti negativi: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Punti positivi: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Punti negativi: "Nothing"
Punti positivi: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Punti negativi: "Poor announcements"
Punti positivi: "Staff were always courteous."
Punti positivi: "Highly efficient transfer (45 minutes between flights)"
Punti negativi: "too short a time to transfer between flights as a very long distance between gates,"
Punti positivi: "Movie selection, crew was very polite"
Punti negativi: "Main meal was a little funky and boarding is always a hassle"
Punti positivi: "volo cancellato dirottato con swiss via Zurigo."
Punti positivi: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Punti negativi: "Seat backs were rock solid without use of a personal pillow."
Punti positivi: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Punti negativi: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Punti negativi: "flt was delayed 2 hours due to "employee meeting""
Punti positivi: "too short to tell."
Punti negativi: "Not applicable"
Punti positivi: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Punti negativi: "Not one thong!"
Punti negativi: "Anche oggi 20 minuti di ritardo"
Punti positivi: "Le hostess fantastiche"
Punti negativi: "Il ritardo di 1 ora"
Punti positivi: "Not much"
Punti negativi: "Lateness and virtually no food at lunchtime"
Punti positivi: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Punti negativi: "I don't remember anything about the food."
Punti positivi: "la pulizia degli aerei, la cortesia del personale di bordo."
Punti negativi: "i prezzi sono alti."
Punti negativi: "Complete lack of information and abrupt staff when flight was delayed"
Punti negativi: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Punti positivi: "Great staff, friendly and helpful."
Punti positivi: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Punti negativi: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Ho avuto problemi al check in. Avevo preso un extraseat e il sistema di Lufthansa diceva che non avevo pagato il biglietto. Fino all'ultimo minuto non sapevo se avrei potuto prendere il volo. Il personale estremamente scortese. Il nome della addetta è Noemi. In nessun momento mi è stato spiegato nulla.
Ritardo sulla partenza di 1.5 ore. A
Ci sono stati ritardi...ù Siamo partiti con carico eccessivo... 500Kg. Siamo tornati al gate, scaricato il peso, fatto il carburante e ripartiti. 2 ore di ritardo
I bagagli non sono arrivati
Ottimo aereomobile e personale cordiale.
I wasn't even on the plane, I tried to cancel the trip but kayak didn't help me at all. Never using this app again
Punti negativi: "Better boarding and entertainment"
Punti positivi: "Tutto bene per personale e il resto"
Punti negativi: "Purtroppo 2.5 ore di ritardo alla partenza."
Punti positivi: "Personale professionale e cordiale."
Punti negativi: "Gli snack, con pochi centesimi di spesa, si possono offrire snack migliori."
Punti positivi: "personale professionale e cordiale"
Punti negativi: "gli snack, con pochi centesimi di spesa, si può offrire qualcosa di meglio"
Punti positivi: "Crew brilliant but seat very tight"
Punti negativi: "Boarding procedure slow and hectic"
Punti positivi: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Punti negativi: "Upgrade passengers that you make late."
Punti negativi: "Security in Frankfurt - long lines"
Punti negativi: "4 ritardi su 4 voli"
Punti negativi: "In 2 giorni ho fatto 4 voli... Tutti e 4 in drammatico ritardo"
Punti negativi: "2 voli 2 ritardi... Per il resto perfetto"
Punti positivi: "Flight departed on time. Crew were friendly and efficient"
Punti negativi: "Boarding seem to be chaotic, no boarding by group or seat number."
Punti positivi: "As previously stated hated having to go through security again"
Punti negativi: "Chocolate"
Punti negativi: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Punti positivi: "Very Organised and punctual"
Punti positivi: "Pilot kept us informed throughout the flight."
Punti negativi: "Onboard services."
Punti positivi: "Nothing"
Punti negativi: "Everything"
Punti positivi: "The airplane crew were very reassuring"
Punti negativi: "Gate was changed 3 times and flight was delayed 2 times too!"
Punti positivi: "Il personale è stato gentile, mi hanno pure offerto dello spumante."
Punti negativi: "Non mi è piaciuto il fatto che abbiano cancellato il mio volo diretto della Swiss da Berlino a Zurigo e mi abbiamo spostato su un volo da Berlino a Francoforte e poi da Francoforte a Zurigo. Questo mi è costato parecchio in treni in Svizzera."
Punti positivi: "Comfortable seats"
Punti negativi: "Meals and entertainment"
Punti positivi: "The airline and the flight were pretty good"
Punti negativi: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Punti positivi: "Very fast and cheap flight."
Punti negativi: "Seats were extremely uncomfortable. Boarding was very chaotic."
Punti positivi: "Friendly crew, great food, comfy seats"
Punti negativi: "Sistema d’intrattenimento lentissimo"
Punti positivi: "Ho perso la coincidenza da Monaco per un ritardo di oltre 75 minuti accumulatosi a Pisa"
Punti negativi: "Non è stato possibile scegliere i posti anche se la prenotazione era per due persone ci sono stati assegnati due posti separati"
Punti negativi: "2 ore di ritardo, aero piccolo e senza spazio per bagaglio a mano"
Punti positivi: "Evrything"
Punti negativi: "Nothing"
Punti negativi: "1hr 20 minutes late"
Punti negativi: "Voli in ritardo"
Punti positivi: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Punti negativi: "Flight was over an hour late and no compensation from the airlines."
Punti positivi: "I appreciated the upgrade to business class. I liked the service, punctuality and cordiality on board."
Punti negativi: "The business class seat is narrow (shoulders) and although the flat bed is 2m long, it is is wedged on the feet; I'm 2 m tall, it's really narrow. Moreover, the seat commands are operated by "light touch" placed just below the wrist and hand, so the seat keeps moving all the time."
Punti positivi: "Il personale di bordo gentile e disponibile. il cambio di aereo non ha interferito con l’orario e facile trasbordo da un aereo all’altro!"
Punti negativi: "Delay and food was bad"
Punti positivi: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Punti negativi: "Could not choose seats online,"
Punti negativi: "Troppo freddo"
Punti positivi: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Punti negativi: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Punti positivi: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Punti positivi: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"
Punti positivi: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Punti negativi: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Punti positivi: "in orario tutto ok"
Long delay, minimal crew engagement but comfy plane.
Piaciuto: La cortesia del personale Non mi è piaciuto: Pochi film in italiano ed il sistema di intrattenimento ha iniziato a funzionare da metà volo, WiFi compresa
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Overall a pleasant flight.
L'atterraggio è stato un po' brusco
They canceled our flights that went on anyway.
Punti positivi: "This Transavia Airlines is not good at all."
Punti negativi: "Many things cheaper does mean better."
Punti negativi: "Allow business passenger to use front bathroom."
Punti positivi: "Boarding was efficient and the crew were nice."
Punti negativi: "the seating is horrible. it was the tightest seating I've ever experienced."
Punti positivi: "Veloce, economico e senza terrorismo sanitario"
Punti negativi: "Tutto è perfetto"
Punti negativi: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Punti positivi: "Tutto bene, ma l aereo in ritardo mi ha fatto perdere la coincidenza per Göteborg e ho dovuto attendere 8 ore per il prossimo volo"
Punti positivi: "Great atmosphere, crew was excellent!"
Punti negativi: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Punti negativi: "Information on arrival time was not correct"
Punti positivi: "Crew was great, very responsive and hospitable!"
Punti negativi: "more lunch choices, especially choices without dairy products."
Punti positivi: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Punti positivi: "Seat was good"
Punti negativi: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Punti negativi: "Troppo ritardo"
Punti negativi: "Entertainment"
Punti positivi: "Service is awesome. Food is great."
Punti negativi: "People with short connection are affected by the 15 to 25 minutes delay."
Punti positivi: "Niente"
Punti negativi: "Aspettare 30 minuti l'autobus all'arrivo é follia"
Punti positivi: "Nothing!"
Punti negativi: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Punti positivi: "Like the overall KLM experience"
Punti negativi: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Punti negativi: "Lost all our bags so couldn’t ski"
Punti negativi: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Punti positivi: "Shirt flight but well catered, boarding was efficient and quick."
Punti negativi: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Punti positivi: "Comfortable and well laid out seat area"
Punti negativi: "Food was a little substandard for business class"
Punti positivi: "I slept pretty much the whole time"
Punti positivi: "Able to fly direct to ansterdam"
Punti negativi: "Have to lay over on the way back. More expensive than other airlines."
Punti negativi: "infotainment was down. Lost my luggage the flight was delayed"
Punti positivi: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Punti negativi: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Punti negativi: "We did not get two of baggage at the destination."
Punti positivi: "Personale gentile e affabilmente."
Punti negativi: "I sedili dell’economy diventano sempre più stretti."
Punti positivi: "Rapidi e personale ultra professionale"
Punti positivi: "Norhing"
Punti negativi: "They have mabaged to lost my luggage"
Punti positivi: "Fabulous trip with friendly, helpful staff"
Punti negativi: "Nothing"
Punti positivi: "Really friendly staff. Great service"
Punti positivi: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Punti negativi: "Nothing"
Punti positivi: "Lovely staff, good food, great movies."
Punti positivi: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Punti negativi: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Punti positivi: "The food was excelent"
Punti negativi: "I have to pay to pay a little more confort"
Punti positivi: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Punti positivi: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Punti positivi: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Punti negativi: "Flight was delayed due to weather in Amsterdam area"
Punti positivi: "Very little if any."
Punti negativi: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Punti positivi: "Cena veloce Letto flat in business"
Punti negativi: "Lounge Delta in JFK affollatissima Pochi film in lingua italiana Personale disattento"
Punti negativi: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Punti positivi: "Flat bed"
Punti negativi: "Personale Pochi film in italiano Procedura imbarco complessa più di altri vettori verso USA"
Punti negativi: "Long stop over at Schiphol. Too Long!!!!"
Punti negativi: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Everything good except comfort of seat.
Uno delle ultime compagnie che forniscono ancora cibo e bevande gratuitamente
The bathroom wasn’t super clean
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Punti positivi: "Easy boarding, entertainment"
Punti negativi: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Punti positivi: "Yeah Everything well organized"
Punti negativi: "I believe so"
Punti negativi: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Punti positivi: "Crew were very good."
Punti negativi: "No vegan food available."
Punti positivi: "Great and friendly crew"
Punti negativi: "In-flight system had some problems and seats seemed a bit uncomfortable"
Punti positivi: "n/a"
Punti negativi: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Punti positivi: "Cops is always a good reason to flight"
Punti negativi: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Punti positivi: "rien"
Punti negativi: "tout est à revoir !"
Punti negativi: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Punti positivi: "Polite and friendly service"
Punti negativi: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Punti negativi: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Punti positivi: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Punti negativi: "Explain me to take the bag on time.it was almost left in the airport."
Punti positivi: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Punti negativi: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Punti negativi: "Sedile scomodissimo, bagaglio smarrito, é rimasto a Parigi dopo la corrispondenza !!! Pessimo servizio"
Punti negativi: "Couldn’t understand announcements"
Punti positivi: "ok"
Punti negativi: "spazi cibo"
Punti negativi: "There was no entertainment and the food could be better"
Punti positivi: "Aereo partito abbastanza in orario, arrivato cmq in anticipo. Sedili adeguati con discreto spazio per le gambe. Snack e bevanda anche su volo breve (1:40)"
Punti positivi: "Perfetto."
Punti positivi: "Upgrade in business class da premier economy"
Punti negativi: "La puntualità, il volo è partito e arrivato in ritardo di 45 minuti"
Punti negativi: "Not to be late ,and not to loose my luggege"
Punti positivi: "The transfer times were excellent"
Punti positivi: "Volo breve, ma aereo puntuale sia alla partenza che in arrivo."
Punti negativi: "Ho trovato un po' squallido il terminal 2G da cui e' partito il volo. Negozi distanti dal terminal e mediocri. Al terminal vero e proprio non so nemmeno se c'erano le toilettes."
Punti positivi: "Ottimo sia il tempo di imbarco che la puntualita' in partenza ed in arrivo. I sedili della economy sono sempre piuttosto piccoli e con poco spazio per le gambe, specie se sei piu' alto di 1.80 m."
Punti negativi: "La selezione di film e' abbastanza ridotta, soprattutto quelli in lingua italiana. Mi ha lasciato perplesso la scelta di passare un pasto alle ore 16 ( relativamente alla localita' di partenza) dopo aver fatto l'imbarco alle 13 e con un pacchetto di cracker nell'intervallo. Non c'e' stata cena."
Punti positivi: "The crew were polite and friendly"
Punti negativi: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Punti positivi: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Punti negativi: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Punti negativi: "Necessita inesire nel questionario la possibilita N/A"
Punti negativi: "La sufficenza della hostess nel servire il pranzo e la non conoscenza dei vini che serviva, servendone uno per l'altro, peccato, perche la carta vini era di ottimo livello."
Punti positivi: "Great service"
Punti positivi: "25 min ahead schedule!!!"
Punti negativi: "Cabin space, too narrow rows."
Punti positivi: "Food, service, comfort"
Punti negativi: "Plane left more than 40 minutes late with no explanation or apology."
Punti positivi: "Puntualità"
Punti negativi: "Per imbarcare un passeggino un'Odissea al Charles de Gaulle 2, con personale di terra scortese ed inaffidabile e un giro dell'aeroporto per trovare dove imbarcarlo. Davvero pietoso. Personale di volo affabile e cortese, atterraggio non morbidissimo. Panini al formaggio di capra e lamponi incommentabili."
Punti negativi: "No offer of snack with no egg in it."
Punti negativi: "Please see comments above about this flight."
Punti positivi: "Niente"
Punti negativi: "Tutto. Dall’imbarco alla sbarco, Air France e’ una schifezza unica."
Punti negativi: "Peccato che arrivi allo scomodissimo terminal G dell’Aeroporto Charles de Gaulle."
Punti positivi: "Standard on most parts with pleasant staff"
Punti negativi: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Punti positivi: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Punti negativi: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Punti positivi: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Punti negativi: "See above and the food was disgusting"