Trova voli low cost per Londra-Heathrow

Punti positivi: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Punti negativi: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Punti positivi: Not much, but at least the plane was clean

Punti negativi: The seats are way too small and when the people in front of me recline their seat, my legs do not even fit and crash into the seat. It is horrible. Also, the food is terrible. Also, when listening to a headset of my own to watch a movie, when the announcements come on they are SUPER loud and hurt your ears terribly, you must tear the headset off immediately to avoid this!

Punti negativi: Seats not the comfortable. Small space. Took off late and crew made it seem that rebooking our connecting flight would be a piece of cake when in reality we had to wait in line for four hours before even getting to speak to someone about it.

Punti positivi: Crew was amazing.

Punti negativi: First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future.

Punti positivi: For an hour and a half flight all went smooth.

Punti negativi: You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!

Punti positivi: the Entertainment system

Punti positivi: Check in was a breeze, and the food was good!

Punti negativi: Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee.

Punti positivi: Not much, but at least the plane was clean

Punti negativi: The seats are way too small and when the people in front of me recline their seat, my legs do not even fit and crash into the seat. It is horrible. Also, the food is terrible. Also, when listening to a headset of my own to watch a movie, when the announcements come on they are SUPER loud and hurt your ears terribly, you must tear the headset off immediately to avoid this!

Punti positivi: The flight was on time and landed early

Punti negativi: The bags could have come out earlier and the food could be better

Punti positivi: Very organized. Weather delay due to fog was unavoidable but made up time enroute

Punti negativi: Would have like a few updates at the gate, but staff did not update.

Punti positivi: In time departure and friendly staff

Punti negativi: No complaints

Punti positivi: Nothing

Punti negativi: Seats didn't recline, no entertainment, no beverage or food service. Delayed leaving and landing and the ground crew couldn't find a working jet bridge further delaying the disembarkment. I almost missed my connection despite a 90 minite layover.

Punti positivi: Easy check in and easy baggage claim

Punti negativi: They can easily work on the food

Punti negativi: No food

Punti negativi: OK flight, evening Business class

Punti positivi: Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner.

Punti negativi: Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times.

Punti positivi: Clean aircraft.

Punti negativi: Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly.

Punti positivi: Delicious inflight meal and outstanding service!

Punti negativi: Please keep up the same standards

Punti negativi: Boarding process..

Punti negativi: I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted

Punti positivi: La capo equipaggio preparatissima, finalmente un inglese inappuntabile negli annunci e una dizione più che perfetta negli annunci anche in italiano. Gentilezza e professionalità oltre le aspettative.

Punti negativi: Alitalia dovrebbe reintrodurre lo snack a bordo. Solo bevande al carrello. I biglietti costano di più ed giusto aspettarsi piccole differenze rispetto voli low-cost.

Punti positivi: Even though the plan was full, the boarding process was quick.

Punti negativi: Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile.

Punti positivi: Nothing

Punti negativi: Hour delay getting on the plane, after going through boarding. No explanation as to why.

Punti positivi: Good flight. Crew was nice.

Punti negativi: Better entertainment

Punti negativi: Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed.

Punti positivi: Decent service crew

Punti negativi: Boarding, seating, comfort, media, food and general value..

Punti positivi: Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.

Punti positivi: Flight took off on time. Boarding was organized.

Punti negativi: Cabin was cramped. Food quality was so so.

Punti positivi: Imbarco veloce, e personale molto gentile

Punti negativi: Food and beverage

Punti positivi: Boarding was ok compared to other Alitalia flights

Punti negativi: A snack between the meals. More food options for the second meal.

Punti positivi: La capo equipaggio preparatissima, finalmente un inglese inappuntabile negli annunci e una dizione più che perfetta negli annunci anche in italiano. Gentilezza e professionalità oltre le aspettative.

Punti negativi: Alitalia dovrebbe reintrodurre lo snack a bordo. Solo bevande al carrello. I biglietti costano di più ed giusto aspettarsi piccole differenze rispetto voli low-cost.

Punti positivi: Their was really nothing to like. The plane was late, had to check in a carry on, my luggage was not transferred on time to my connecting flight,

Punti positivi: Flight took off on time. Boarding was organized.

Punti negativi: Cabin was cramped. Food quality was so so.

Punti negativi: The seat space it’s very little, the food was terrible!

Punti negativi: I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted

Punti positivi: Premium class is good value on the A380 but not quite to par on the older 777s

Punti negativi: Alitalia sempre un passo in più ad altre compagnie, personale cortesissimo e ottimo viaggio

Punti positivi: Cordiale, professionale e disponibile ad accontentare ogni richiesta del passeggero

Punti negativi: Wi-Fi a bordo

Punti positivi: Niente

Punti negativi: Il comfort dell'aeromobile

Punti negativi: Allestimento interno dell'aereo e Stuart più attenti a far rispettare le regole a tutti i passeggeri

Punti negativi: Food could be better.

Punti positivi: Organized process and controls.

Punti negativi: The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve.

Punti positivi: Leg room fantastic

Punti positivi: The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!

Punti positivi: Excellent dinner

Punti negativi: Breakfast was dreadful

Punti positivi: Aereo in linea con le altre compagnie primarie

Punti negativi: Cibo pessimo, una compagnia come crede di essere Alitalia, che per un volo di linea serve una bustina di snack, proprio senza eleganza, forse i dirigenti dovrebbero volare con altre compagnie, arrossirebbero dalla vergogna. Mai più

Punti negativi: Strike delay. Very poor food. Cramped chairs. I flight entertainment

Punti positivi: Snacks were okay.

Punti negativi: Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee.

Punti negativi: Delayed

Punti negativi: Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein

Punti positivi: Yes it was a smooth comfortable flight

Punti negativi: Everything was fine

Punti negativi: I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her.

Punti positivi: Comodità dei posti,

Punti negativi: Nel momento che abbiamo saputo del ritardo di quasi 1 ora potevano passare oltre all'acqua anche con altro

Punti negativi: More variety of movies

Punti positivi: Niente

Punti negativi: Tutto dal servizio al modo di trattare i clienti fini a la trasparenza

Punti positivi: The crew was not grntle

Punti positivi: Crew was amazing.

Punti negativi: First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future.

Punti positivi: We were early

Punti negativi: The food

Punti positivi: Not much.

Punti negativi: The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight.

Punti positivi: Flight was not to crowded

Punti negativi: Seat are smaller than usual